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July 6, 2016
 
Ms. [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding your automobile policy coverage and your automobile claim.  We regret any frustration you have experienced.
 
Thank you for bringing this...

matter to our attention.  I understand that [redacted], of our staff, reviewed your account, discussed your concerns, and confirmed USAA backdated your coverage for rental reimbursement to June 1, 2016.  In addition, Mr. [redacted] has discussed the decision with our claims department who will continue to work with you to resolve the claim.
 
Ms. [redacted], should you have any further questions, Mr. [redacted] remains available to assist you.  We appreciate you allowing us to reply to you. 
 
Sincerely,
 
Ruben Garcia

Complaint: [redacted]
I am rejecting this response because: USAA has failed to send the requested documents that was requested via certified mail over 4 weeks ago.  I requested copies of the complete investigation along with all notes from the account to include any video that was obtained.  Nothing but statements that were not requested was sent.  If after my review I agree I will consider the matter closed but not until I recieve my requested documents.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I reference to my complaint against USAA Complaint ID: [redacted], I was contacted by [redacted], an advocate for USAA's...

resolution center, after the Revdex.com sent in my issue. She informed me that my claim was being reviewed by their legal dept. and a couple days later she called me back stating that USAA issued me a check for the amount I agreed to in the beginning. I'm not sure why I had to go through all this and if anyone else has these issues with this company but I am very grateful to the Revdex.com for taking my complaint seriously. I was lied to by everyone I spoke to at this company and was told by the adjuster that I wouldn't get another dime! So, thank you very much for resolving this issue for me.                                                                     Sincerely,                                                                              [redacted]

May 25, 2018 Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]: I am responding to your submission regarding your claim. We regret any inconvenience this situation caused you, and we assure you that your feedback is important to us. Our business specialist will...

review your concerns and will follow up with you directly in the next few business days. We appreciate the opportunity to review this matter. Sincerely, [redacted]

[redacted]:
I am responding to your second submission regarding your vehicle claims.
Our records confirm that you filed an inquiry with the Georgia Office of Insurance and Safety Fire Commissioner (OISFC).  We will respond to the Georgia OISFC accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA had that same rep call me back an she was trying to go back on what she had said. Now since I filed this complaint with the Revdex.com, USAA is not handling any part of my claim. They will not call me back about my property claim, an when I finally did call an get intouch with a rep, they informed me that they wanted pics, receipts or statemtnts from people who gave me item as gift for every item over $500. All because I filed this complaint to the Revdex.com... USAA is really not who they say they are. 19 yrs if traveling arojnd the world in Army an some one breaks in an steals everything of value from you an this is how you are treated. No wonder most soldiers are going to different companies instead if yours. The fact is its on tape what she said about your vompany being wrong an you all dont wanna admit it an now im a target. Thanks for not taking care of your customers.Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
I am responding to your submission regarding correspondence received at your residence addressed to the previous tenant.
[redacted], of our staff, was unsuccessful in her attempts to reach you by...

telephone.  I understand that she sent you an email message advising that we have removed the address as you requested.  If you have additional questions, Ms. [redacted] remains available to assist you and can be reached at ###-###-####, Extension [redacted]
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

September 27, 2017
Mrs. [redacted] Complaint ID #: [redacted]
 
Dear Mrs. [redacted]:
I am responding to your third submission regarding your July 4, 2017, automobile claim.
At this time, we have received the additional bills and records for your claim. We are in process of evaluating the information, and we will contact you with an outcome upon completion of our review.
If you have additional questions, Ms. [redacted] or your adjuster remains available to assist you.
We appreciate you allowing us to reply.
Sincerely,
[redacted]

October 30, 2015Mr. [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your submission regarding your automobile insurance policy and a deposit hold.  Our employees are expected to be helpful and responsive to our members’ concerns, and I regret that this was...

not your experience.Thank you for speaking with [redacted], of our property and casualty insurance staff, who addressed your billing concerns and clarified the reason for the outstanding balance on your automobile policy.With regard to the hold on your deposit, the hold was placed in line with the USAA Federal Savings Bank’s (FSB) Depository Agreement and Disclosures (DAD), which is provided to account holders and is available on usaa.com.  For remote deposit services, including Deposit@Mobile®, the DAD states, “FSB will hold the funds for up to seven business days from the date of deposit.  In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.”  The FSB applies the hold policy uniformly to all members and acts in accordance with all regulations as well as our core values of service, loyalty, honesty, and integrity.Unfortunately, [redacted], of our FSB staff, was unable to reach you to discuss your concerns about your deposit account, and she mailed the April and May 2014 bank statements to you.  Should you have any further questions regarding your automobile policy or your deposit account, Mr. [redacted] and Ms. [redacted] remain available to assist you and can be reached at [redacted]Thank you for allowing us to reply to you.  Sincerely,[redacted]

June 17, 2016
 
Mrs. [redacted]
Complaint ID #: [redacted]
 
Dear Mrs. [redacted]:
 
I am responding to your submission regarding the accident forgiveness included with your automobile policy.  We regret any frustration you may have experienced. 
 
I understand...

that you spoke with [redacted], of our staff, who thoroughly reviewed the matter and advised that the accident forgiveness is being rated appropriately based on our established guidelines.  Should you have any further questions, Ms. [redacted] remains available to assist you.
 
We appreciate the opportunity to reply.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA continues to drag this process out. We have spoken to multiple attorneys involved in this VW lawsuit and have indicated that other insurance companies are cooperating and paying what the court has deemed the car to be worth & made reference that USAA is the worst company. We've been dealing with this issue for almost a month and there has been no real progress. 
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: I am glad that they replied, but they have not fixed this problem yet.  I hope they will try to resolve all problems that I identified.  I want this complaint to still be open and not closed.  I want to be able to respond to USAA in this Revdex.com complaint about their responses to both Kentucky Department of Insurance and myself.  I need to be able to tell everyone if they refuse to do anything.  This will still be a fraud and illegal for USAA Home Insurance if nothing changes or improves.  I will write about their response on Revdex.com 
Regards,
[redacted]

July 3, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your third submission regarding Mrs. [redacted]’ May 18, 2017, automobile claim.    We responded to your complaint on June 16 and June 26, 2017.    We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:My claim is covered under my policy. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Again, regardless of whether or not USAA thinks the matter is closed, it simply is not. The situation is still ongoing; I still don't have the money of which belongs to me. Someone else was unjustly enriched through my funds, and USAA is at fault. I will not accept another invalid business response (via Revdex.com) from USAA. Meaning, I will continue to reject the business responses from USAA until the matter is closed. 
Regards,
[redacted]

October 28, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your second submission regarding your escrow refund check from NationStar Mortgage (NSM).   Thank you for again speaking with [redacted], of our staff, who explained why the escrow refund check you received was for a different amount than you were told.  If you have any other questions, Mr. [redacted] remains available to assist you.   We appreciate the opportunity to research your concerns and reply to you.   Sincerely,   [redacted]

October 11, 2017
[redacted] Complaint ID #: [redacted]
Dear Senior [redacted]:
I am responding to your submission regarding an advertised premium savings for securing a Life insurance policy. We regret any frustration or inconvenience we may have caused you.
[redacted], of our...

staff, was unsuccessful in his attempts to speak with you. He thoroughly reviewed your account and confirmed that a multi policy credit of $0.36 will be applied to your Renters Policy renewal premium effective January 26, 2018. This information is available to you online. Under the Auto Insurance Account Summary page, click on the tab for “Want a Lower Premium?” The Multi-Product Savings Calculator shows a current savings of $33.59 and a new estimated savings of $33.95. The $0.36 additional savings is for obtaining your new Life policy, and it will be applied on the January 26, 2018, Renters policy renewal. Should you have additional questions regarding this matter, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 26, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile policy.  I regret any frustration or inconvenience you may have experienced.
Thank you for speaking with [redacted], of our staff, who...

reissued your policy effective January 18, 2016, as a courtesy, which resulted in a one-day lapse in coverage.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

July 5, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your insurance premium and auto loan. I regret any frustration this situation caused you.
Thank you for corresponding with [redacted], of our staff, who confirmed that...

the loan payoff was satisfied and sent a request to release the title to the vehicle.
Unfortunately, [redacted], of our staff, was unable to reach you by phone to address your insurance concerns. However, he was able to complete a thorough review of your account and left a detailed message. He determined that a change in your insurance score primarily led to the increase in your premium.
If you have additional questions, Mr. [redacted] and Mr. [redacted] remain available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]