Source Adult Video

Complaint: [redacted] I am rejecting this response because: I WAS NOT AT FAULT YOUR INSURED WAS, I AM NOT ACCEPTING ANY RESPONSIBLITY FOR SOMEONE PASSING ME IN A RESIDENTIAL NEIGHBORHOOD! Regards, [redacted]

December 27, Mr [redacted] S [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your automobile claim We understand that at this time you have filed your claim for damages with Liberty Mutual InsuranceShould you have additional questions or concerns, [redacted] , of our staff, remains available to assist you and can be reached at [redacted] or ( [redacted] , Extension *** We appreciate the opportunity to review your concerns again Sincerely, [redacted] ***

October 7, Major [redacted] , USAF (Ret.)Complaint ID #: [redacted] Dear Major [redacted] : I am responding to your submission regarding your automobile claim, and we regret any frustration you experiencedThank you for speaking with [redacted] , of our staff, who confirmed an agreed repair estimate has been reached between your repair shop and VSPEC If you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***

January 26, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your second submission regarding your daughter’s December 23, 2016, automobile insurance claim We responded to the Revdex.com regarding your concerns on January 20, While we recognize that you disagree, we are confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted]

December 14, 2015Sergeant [redacted] Complaint ID #: [redacted] Dear [redacted] :I am responding to your submission regarding your July 22, 2015, automobile claimOur records confirm that you filed an inquiry with the Michigan Department of Insurance and Financial Services We will respond to the Michigan Department of Insurance and Financial Services accordingly.Thank you for the opportunity to reply.Sincerely, [redacted]

November 17, 2015Ms [redacted] ***Complaint ID #: [redacted] Dear Ms***:I am responding to your submission regarding your international wire requests I regret the inconvenience and frustration this matter caused you.In order for USAA to process an incoming international wire transfer, the wire must include the name, address, and account number of the recipient Thank you for speaking with [redacted] of our staff, who confirmed that both wire transfers were missing the required information and were therefore returned We appreciate your feedback regarding notifying our members in the event a wire is returned as we are always looking for ways to improve how we do business I understand that as a courtesy, Ms [redacted] refunded [redacted] $in fees to his USAA checking account and that she suggested that you file an amendment with the financial institution which initiated the second wire while you await the funds to be returned to you [redacted] , of our staff, sent you an email message providing her contact information in an effort to address your concerns Should you have any further questions, she remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:My Flagstaff 425D Pcamper is insured with USAA for comprehensive coverageOn 3/23/it was damaged due to a hailstormUSAA contracted with V-Spec to assign a repair facility to estimate damagesNo damages were found to the roof, however extensive damage was observed on the vent cover and the A/C unitAll pictures have been provided and uploaded to USAA documenting the damagesThe original estimate was for both damaged items to be replaced, including laborTotal initial repair estimate was for $This included a cost of $for the A/C unitRetail cost of the identical Coleman #48204CA/C unit is $including tax and freightTotal cost of parts (roof vent also) including tax is $Total labor from the estimate is $This brings the actual cost to repair what was damaged $The claim was paid in the amount of $This is $less than what it will take to repair the vehicle to pre-loss condition Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11440672, and find that this resolution is satisfactory to me Hi! I need to update my complaint filed ID I received a phone call from a senior supervisor today from USAA regarding all of these issuesOnce she discussed the issues with me, we were both able to clear up all issues and full access was restoredI recommended that the conversation she and I had should have taken place with my first call and everything would have been immediately solved and days of frustration would have been eliminated As of today, all issues have been fully resolvedPlease close the case number Regards, Clark Nelson

September 16, Mrs [redacted] ***Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding the medical expenses related to your accident on March 9, A review of your claim determined that of all the medical bills received by USAA, which totaled $932.00, USAA has issued payments totaling $ One bill was partially paid because the charge exceeded the reasonable amount for the service provided, and another bill was not paid in full due to a provider’s coding error, which accounts for the $difference Please know that these details were given to the service providers in our explanation of reimbursement notices sent to them directly We are unaware of the collection efforts you describe, and [redacted] , of our staff, has been unsuccessful in her attempts to reach you and Mr [redacted] by telephone and electronic communication to further understand and discuss this matter Ms [redacted] remains available to assist you and can be reached at [redacted] Thank you for allowing us to review this matter and to reply to you Sincerely, [redacted]

July 28, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your concern with the retention of your personal informationWe regret any frustration this matter may have caused you According to the USA PATRIOT Act, “All financial institutions are required by law, to obtain, verify, and record information that identifies each customer who opens an account with that financial institution and in certain other circumstances.” Although you did not open an account with us, we must remain compliant in retaining your information; therefore, we are unable to honor your request to delete your information We appreciate you allowing us to reply to you Sincerely, [redacted] ***

May 2, Ms [redacted] Dear Ms [redacted] : I am responding to your submission regarding your automobile insurance, and I regret any frustration this matter caused you On November 28, 2017, a Notice of Cancellation for Nonpayment of Premium (NPC) was mailed to your address on file indicating a payment was due before December 17, On December 5, 2017, we sent you an email advising of the NPCNo payment was received and the policy was canceled effective December 17, On December 29, 2017, we mailed an Automobile Policy Packet to you advising of the cancellationAfter a thorough review of your account, we were unable to validate that you were told paying $1,would cover your insurance policy through April Thank you for taking the time to speak with [redacted] , of our staff, about your concernsAs discussed, the NPC remains validIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

November 9, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding the handling of your May 3, 2016, automobile insurance claim Our records indicate that MrFletcher spoke with [redacted] , of our staff, and he was advised that payment was issued on November 2, 2016, for the additional expenses incurred for the rental vehicle We appreciate the opportunity to address your concerns Sincerely, [redacted]

Tell us why here...July 20, MrSean M [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your deposit accounts at the USAA Federal Savings Bank (FSB) [redacted] ***, of our staff, completed a review of transactions on your account and verified the non sufficient fees (NSF) were appropriateMsJeter was unable to contact you to discuss your concerns and to explain our actionsOn July 15, 2016, she sent you an email explaining her analysisIf you have additional questions, MsJeter remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***

June 28, [redacted] Complaint ID #: [redacted] Dear Ms [redacted] I am responding to your submission regarding the customer service issuesOur records confirm that you filed an inquiry with the North Carolina Department of Insurance We are responding to the North Carolina Department of Insurance on June 28, Thank you for the opportunity to replySincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] Yesterday and day before I got app messages stating I owed for May then June when they should have cancelled my policy, and today it is still reflecting I have a current policyIt does not reflect my cancellation at allThen I get this in the mail last weekWhat do I do?Sincerely, [redacted]

September 24, [redacted] Dear Private Ward: I am responding to your submission regarding your checking account with the USAA Federal Savings BankThank you for speaking with [redacted] , of our staff, about the direct deposit that posted to your accountI understand you received the official check for the balance of your account as you requested, and your account is now closedIf you have any additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted]

July 21, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your deposit account Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We responded to the CFPB on July 21, Thank you for the opportunity to reply Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I do not believe it should take nearly months for my insurance adjuster to request additional information from meI have provided all information within my abilities in a very timely manorI have recently been contacted by Mr [redacted] and he has informed me that he will be handling my claim personally, from this point forwardHe also mentioned that he expects to be able to settle my claim within the next to business daysAfter speaking with Mr [redacted] I am confident my claim will be resolved soon, but will not be satisfied until it is Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: March an adjuster (Mr [redacted] ) informed me my car was a total loss and the amount valued they will payAt that point, I was asked if rental car service will be usedI wasn’t sure I was going to use the serviceMr [redacted] informed that I had seven days to use it or I lose itIn addition, before USAA will pay for the total value agreed upon for the total loss of my vehicle, I was instructed to transfer my vehicle’s title to IAA and that is also when I can gather personal belongings from the vehicleI also received an email with specific instructions how to transfer the titleI received nothing regarding the car rental policy and agreementMarch 15, Mr [redacted] (USAA) called Enterprise to confirm I had the rental car until March I did not receive the same courtesy and confirmationIf I did we would not have this mix upAs an insurance company, you are to provide clear information, protection, and peace of mindThis is the second time I've had the inconvenience and frustration of dealing with you peopleThe first time was on a claim for my bicycle that was stolenEven after providing video evidence from a surveillance camera and police reportYou still wanted proof of ownership of the bike, which I did not have, lost after numerous moves over the years and you dropped the claim Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: First attempt to contact USAA in reference to so called APP was a phone call first week of December Because I could not get in touch with a person I went to website and sent a message Because USAA still refused to communicate I filed a complaint with the Revdex.com, mainly so I would have good documentation when this matter goes to court USAA confirms that they received complaint about , don't debit my account days prior to debiting the account They were instructed not to debit account I now have a $overdraft charge because of USAA actions and lack of action We will be filing complaint with the Utah Insurance Commission and filing a small claims action to recover our $fee Regards, [redacted]