Source Adult Video

Complaint: [redacted] I am rejecting this response because:We made a deposit in 10/31/16, for $575, using the mobile appWhen making this deposit, it was stated that $of this would be placed on hold and $was "available immediately"The amount of $was reflected in our balance at that time Also at this time, check # [redacted] had not yet come through the account Because of an error regarding another merchant, we needed to add money to this account Because the $showed as being available immediately, and was reflected in our balance, we did not need to transfer money from another account, because the deposit we made was sufficient I checked our account on 11/1/16, and it showed that check # [redacted] was paid, and it also showed there were "no returned items" But the following day, on 11/2, this all reversed The deposit made on 10/31, now showed a date of 11/ It also showed that check # [redacted] was returned on 10/ Because of the circumstances regarding this check, it was vital for it to clear the accountI am now told that because the deposit was made shortly after 9pm, and the cut off time is 9pm, it caused the deposit to post the following dayNowhere was this communicatedBut it was in fact communicated as previously stated, as being available immediately, which was on 10/I was told because of this, there was an attempt to overdraft from our USAA credit card, and this was declined The reason it was declined, is because it attempted to take more than the amount needed, since the deposit date changed, resulting in a $deficitAlso, apparently the card was locked, without notification, due to a discrepancy regarding an insurance policy we had with USAA, which was cancelled, without our knowledgeThat has affected our mobile deposits/holds etcImproper and misleading communication has had a dominoe like affect, which has resulted in a significant bank error , which will cause the related account to be reported negatively on our credit report for the next yearsUnless, you can send correspondence stating that this deposit, made on 10/31, did show $being made available immediately, but then posted 11/ And the reversal didn't even show until 11/All this could have been avoided, had it stated at the time of the deposit, that the $was not posting until 11/1, in which case, I could have transferred money from another accountThe merchant is willing to attempt to fix this on their part, if we can provide a letter from USAA, either by mail, or emailI ask you to please consider this , so we can resolve this easilyYou may mail it directly to me, or email it to me, or you may email it to: [redacted] Regards, [redacted]

September 11, [redacted] [redacted] I am responding to your submission regarding your June 22, 2015, automobile claim I regret any frustration you have experienced Please be advised that we analyze each loss on its own merits and make decisions in accordance with the terms, conditions, and limitations of the policy It is important to note that your vehicle was considered repairable based on the damage amount and value of the vehicle at the time of the loss Our records indicate that between July and August 1, 2015, you were informed that a diminution in value (DIV) claim could be pursued You were asked to call and speak with an adjuster to start the process; however, we do not have record that you attempted to make contact with an adjuster [redacted] , of our staff, was unsuccessful in his attempts to reach you to discuss the steps required to initiate the DIV claim A DIV evaluation form was mailed to you on September 8, Once the form is completed and returned, we can move forward with the handling of the DIV claim Should you have any questions, Mr [redacted] remains available, and he can be reached at [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

December 30, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding the October 27, 2015, automobile claim I regret any frustration or inconvenience that you or [redacted] experienced I understand that [redacted] , of our staff, spoke with [redacted] who advised that his driver’s license was reinstated and there were no fees incurred Ms [redacted] remains available should you or [redacted] have any additional questions [redacted] you for allowing us to reply to you Sincerely, [redacted]

September 20, Mrs [redacted] ***Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding your automobile claim, and we regret any frustration you may have experiencedThank you for speaking with [redacted] , of our staff, who discussed your concerns I understand that an additional payment for rental reimbursement was provided to you via electronic funds transfer on September 12, If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, Kimberly Muniz

January 13, Mr [redacted] Complaint ID #: [redacted] Dear MrEisenman: I am responding to your submission regarding your auto claim I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membershipWe appreciate you speaking with [redacted] , of our staff, about this matterIf you have any other questions, Mr [redacted] remains available to assist you Thank you for allowing us to reply to you Sincerely, [redacted]

Complaint [redacted] I am rejecting this response because: Any and every insurance company I have talked to has stated that they notify their customers and ensure that they acknowledge a change in the policyOnce again MY policy was set up to renew every months automatically there for I understand a change maybe in the pricing of a full coverage policy without notificationBut USAA CHANGED my entire policy without my understanding..No notification or anythingthey state that they sent it in the mailbut how does that ensure that it gets from their company to my mailbox successfully without an issue in the delivery process??? I never once recieved ANY notification so how is this a CORRECT decision??? I never recieved ANY PHONE calls or emailsMY WIFE and I went back to ALL of our emails and never recieved anything about a change...so how is this a CORRECT decision?? I chose to get a loan through USAA and have my full coverage on the vehicle through USAAbecause I owed on the vehicleand like I stated my renewal is set up automatically every monthsAs a military service member I feel that I have been scammed because they changed my policy without my notification or ensuring that I fully recieved the policy change USAA has my PHONE nunber on file which contacts me directly and they never attempted to contact me this is a SCAM and I have a complete loss of my vehicle that we still have a loan with through usaaUSAA has been very RUDE to meand the NEW information that USAA should realize is that they SCAMMED me my WIFE was involved in a crash that she went to the medical hospital on base and determined that she had a concussion and we have proofand USAA is suppose to cover our vehicle because we had full coverage that was changed without my permission or even my AcknowledgmentI am very upset that USAA is treating me and my wife like this when our vehicle is totaled and she had a concussion and our coverage was full coverageif this does not get resolved in the correct honest way then I am going to be forced to take it to the media and contact my legal officerI am not going to let USAA treat me as a military member like this as well as my wife Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This is no way was an “allegation.” Just because YOUR employee FAILED to do THEIR JOB doesn’t mean it didn’t happen Not only that but whoever I talked to the other day said I had two years from date it happened to file a claim A few days prior I was told it was only year The employees at USAA still aren’t on the same page! Seems the left hand doesn’t know what the right hand is doing I’m a working mother, and I’m not about to go back and try to find paperwork from two years ago showing that my fence was repaired, that I most likely don’t have Like I told the lady on the phone, It was an expensive lesson learned! I now know that I should record my calls anytime I call your company Maybe you guys can use this situation in training, so hopefully another member won’t have the same experience and then told that their “allegations are unfounded.”

Complaint: [redacted] I am rejecting this response because: I know that due diligence was not done researching my account I have proof of all transactions that are in question and both me and my wife was told by USAA representatives that no late entries would be placed on our credit report I think what was done by USAA was not done in good faithTo this day no one at USAA can tell me how I have a day late entry in May without a day late entry in April I also have letters where it is stated that the funds were returned to the institutionThis is confusing because USAA is the institutionThe Fair Credit Reporting Act does not demand that all accounts be reported, only that any account that is reported be reported accurately and this is not the case with this accountUSAA has the legal discretion and permission to remove or update any account it chooses from the credit reportUSAA has not admitted to mistakes or even compromised with us during this entire situation which leads me to escalate this situation of erroneous credit reporting to both the Federal Trade Commission and the Consumer Financial Protection Agency Regards, [redacted]

July 14, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your May 31, 2017, auto claimI regret any frustration you experienced, as we strive to provide quality service to our entire membership We analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy [redacted] , of our staff, completed a thorough review of your claimShe confirmed that on June 8, 2017, the initial appraisal was uploaded to usaa.com for your viewing and a copy was also provided to your repair shopOn June 27, 2017, we received a new estimate for $955.00, and the following day the supplement was paid less the deductibleOn July 7, 2017, your repair shop advised there were turbo issues with the vehicle, at which time the appraiser informed them that it was a warranty issue and not related to the lossOur records indicate that a rental vehicle was covered until June 30, 2017, when the repairs were completed Please know that our employees settle the claims for which we are legally liable in a timely mannerYour allegations regarding delays and unpaid rental coverage are unfoundedIf you have additional questions, Ms [redacted] remains available to assist you and can be reached at (***) ***-***, or (***) ***-***, Extension *** We appreciate you allowing us to reply to you Sincerely, [redacted]

December 29, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your deposit accounts with the USAA Federal Savings Bank (FSB) I regret the frustration you have experienced and appreciate the opportunity to clarify our position Our records reflect that on December and December 5, 2015, a total of five checks were deposited into your joint deposit accounts via Deposit@Mobile®This required the use of your confidential lcredentials, which had not been changedDuring this time, you validated debit card activity, and subsequently, you advised the FSB staff of your awareness of the deposits from a known person According to the FSB's Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available on usaa.com, "if FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may 'freeze' (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities." As such, an investigation was initiated, and your deposit accounts were placed in a credits-only status I understand you spoke with Hope Gallegos, of our staff, who thoroughly researched your concerns and explained that as a result of our investigation, we have determined that you are responsible for the account activity We show that your account access has been restoredShould you have any additional questions about this matter, Ms [redacted] remains available to assist you Thank you for allowing us to review your feedback and reply to you Sincerely, [redacted]

August 10, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your USAA Federal Savings Bank (FSB) deposit account I regret the inconvenience you experienced as we strive to provide quality service to our entire membership Thank you for speaking with [redacted] , of our staff, who advised you that your accounts were restricted due to incoming suspicious calls I understand that she confirmed that your accounts are now in a “normal” status As agreed, she has sent information regarding the account restriction to explain the reason your mortgage payment was returned I hope that your conversation with Ms [redacted] reassured you that your satisfaction is important to us If you have any additional questions Ms [redacted] remains available to assist you Sincerely, [redacted] Tell us why here

October 20, [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your September 10, 2015, automobile claimWe regret the inconvenience and frustration this matter caused as we strive to provide quality claims service to our entire membershipYour feedback regarding the repair facility within USAA’s Direct Repair Program was shared with the appropriate partiesThank you for speaking with [redacted] , of our staff, who addressed your concerns regarding the handling of your claim and confirmed that your rental expenses would be covered for the additional time that was required to repair your vehicleShould you have any additional questions, Ms [redacted] remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: your representative should have added the coverage correctlyMaybe you should talk with the actual representative that issued my policyMaybe they will admit to there mistake Regards, [redacted]

March 12, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your December 18, 2017, automobile claimThank you for speaking with [redacted] , of our staff, who discussed the change in liability decision and the corresponding payment to be issued We regret any frustration you may have experiencedIf you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because it is simply an acknowledgement of a related but separate complaint filed with a regulatory agency, and does not address the details of the Revdex.com complaint in question, nor does it provide any substantive detail regarding USAA's action related to this issue I did receive two phone calls from a representative of the Auto Damage division of USAA regarding this complaint, but I have not received an acceptable explanation or written confirmation of USAA's position in this matter Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: My complaint does not have anything to do with the claim other than the claimants and what the final settlement was The rest of my complaint is regarding the illegal activities USAA perpetrated under the guise of legitimacy and legality Where are the laws you reference? Who is the individual claiming to be [redacted] k? Provide me the PROOF of the laws you reference I do not see that in ANY part of the auto policy you downgraded before the settlement and then upgraded after the settlementUSAA is skirting answering my complaint I have stated that my complaint should be answered through my complaint an yet USAA still makes attempts to talk to me on the phone I received a missed call just today from USAA (Martin Trujillo?) I am not discussing anything with USAA over the phoneONLY through my complaint which is proof of communication! Answer my complaints and provide me proof Regards, [redacted]

July 14, Lance Corporal [redacted] * [redacted] , USMC Complaint ID #: [redacted] Dear Corporal [redacted] : I am responding to your submission regarding the January 30, 2016, automobile claim Thank you for bringing this matter to our attention I understand that [redacted] , of our staff, discussed your concerns, confirmed your loan payoff was sent to the lienholder on February 17, 2016, and reissued the equity paymentOur records indicate that you also spoke with [redacted] , of our staff, who canceled the automatic payments for your automobile policy and provided a refund for the premium paid We regret any inconvenience you may have experienced, and your feedback was shared with the appropriate area Should you have any further questions, Mr [redacted] and Mr [redacted] remain available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

January 24, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your insurance claim Thank you for speaking with Brenda Cantu, of our staff, who addressed your concerns and confirmed the coverage decision was appropriateIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

April 7, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your request to cancel your insurance and banking accountsWe regret any frustration this matter may have caused you Thank you for speaking with [redacted] , of our staff, who confirmed that your auto policy was canceled effective February 22, 2017, and that a refund check for a prorated credit was mailed to you on March 23, Mr [redacted] also canceled your property policies, and a refund check was sent to you on March 29, Should you have any further questions, please contact Mr [redacted] In addition, your deposit accounts were closed as you requested, and official checks for the remaining balances were expedited to your address on file We appreciate the opportunity to respond Sincerely, [redacted]

Complaint: I am rejecting this response because we have suffered out of pocket expenses due to USAA's errors and there are still administrative errors that USAA must correct We worked extensively with Ms [redacted] and do not desire to work with her as she was largely unresponsive and did not know the basics of our claim We talked with Ms [redacted] on August 2nd, she assured us the loan had been paid off which was incorrect She did not even know the US Bank loan had not been paid off until we call on Aug 11th because US Bank had paid the taxesThe following issues remain unresolved They cannot be corrected by us and require action on USAA's part to correctTo correct the three outstanding mortgages on the Chesapeake, VA tax and deed documents, USAA is required to issue a Certificate of Satisfaction to remove the original US Bank mortgageUSAA must also correct its own errors to remove the double mortgage documents (July 21st and Aug 18th)These instructions are per the Chesapeake County Court/Tax/Deed office that were provided to us when we called that office to determine what had happened with the tax paymentsUSAA has still not provided us a full closing document package for this mortgage which should show clearly the tax payments in question and final disbursement of all funds USAA should refund us the excess property tax prepayment, which YOU (USAA) were refunded by Chesapeake County via check, in the amount of $During our phone conversation with the Chesapeake tax office they informed us that USAA, not US Bank, was refunded the $in tax overpayment This IS an out of pocket expense for us that YOU (USAA) must remedy(YOU) USAA have yet to refund the software formula error that reduced our aggregate adjustment by $This IS an out of pocket expense for us that YOU (USAA) must remedyAfter multiple conversations with Ms***, she finally, on August 2nd, realized that USAA had been using the wrong payoff amount since May and admitted that when she actually looked at the payoff letter from US Bank the payoff amount should have been $405,USAA should refund the difference of the incorrect payoff amount of $On page of the closing documents on July USAA listed the payoff amount as $405,Ms [redacted] stated we would be refunded the difference in anything that was overpaid This IS an out of pocket expense for us that YOU (USAA) must remedyAgain, we have no confidence in Ms***' ability to look at the correct documents as it took us nearly a month to get her to realize she was not using the correct payoff letter from US BankShe also told us on August 2nd that the loan had been paid off when she had not idea that this was untrue until we corrected her on August 11th Regards, [redacted]