This is not true the damage to the sofa was due to their delivery people's negligenceSchewels policy is once they deliver an item they will not take it backI believe this policy is in place so that they can pawn off damaged furnitureMy complaint was reported two weeks after the damage was discoveredMy sofa was purchased on the belief by me that is was brand new how do you sell a sofa that is advertised as brand new and when its discovered that it is brand new tell a customer you will fix itEverytime I went to the store talk to the manager he would not talk to me face to face, he did not return my phone calls at the time we set up consultations he would call two or three hours laterI went to the store on 10/22/and still the manager would not come out his office to speak to me the sales person had to call him on the phone and he still would not speak to me on the phoneShewels waited until I made a payment that same day before they offered to give me my money back and the said they could not guarantee it would be the full amount I paidThe sofa is almost paid for, that's how long I have been given the run aroundI don't believe I am the only person who has experienced this with ShewelsI believe this is common practices with them and I hope when people see and read my story they will think twiceMy payment was not given back to me after I made it on the of October and when I asked for it back I was told they could not do itI intend and have started a complaint with the Attorney General, I will not stop until Schewels practices are looked into by the proper consumer department I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
As it was stated in the last response, Ms [redacted] did not report any damages to the sofa at the time of deliveryShe did not report any issues with the sofa until two months after it was delivered, stating the cushions were going flat (report attached)On 10/22/2016, our store manager was off that day and was consulting with [redacted] on the phone in which he made the decision to take the sofa back and to provide credit backMs [redacted] called the store on Monday, 10/24/2016, and told [redacted] she was in the hospital and have to arrange another time to have someone pick up her sofaOnce we receive the sofa back, we will provide the credit back to herIf she has any questions in regards to the credit, she may contact the store for more informationIf Ms [redacted] wants to pursue her complaint with the Attorney General, we will be happy to provide any necessary documents once we receive notification from the Attorney GeneralWe have full confidence that we have fulfilled our obligation; although, we do regret that we were unable to meet or exceed her expectations
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Im not satisfied with this I live in a single wide trailer I dont have room they should have never sent the cushions here im not paying a fee for there mess up there the ones that messed up not me seems u guys dont want to help this has been go8ng on for years now im I going to have to get a lawyer this is rediculous Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action will resolve my complaint For your reference, details of the offer I reviewed appear below I have had the mattress cleaned It is ready to be picked up by Schewels Regards, [redacted]
While we do apologize for any inconvenience this may have caused, the lifetime warranty Mr [redacted] is referring to is with the manufacturerThe recliner was manufactured by Lane, which was bought out by BroyhillAfter numerous attempts with Broyhill, it was discovered they no longer have parts for Lane reclinersWhile we do regret any inconvenience; unfortunately, there’s nothing more we can do
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The charge is in dispute with my credit card I do not accept the amount offered as I know they will turn around and sell the chair for the same amount they sold it to me yet say they can't but the chair looks and smells brand new still [redacted] stated that the reason they couldn't take it back in the first place is because they had no way of knowing whether there were dogs in the house or someone smoked yet the delivery guys were here for a while and all someone has to do is ask them if they saw or heard or smelled dogs or saw someone smoking or smelled smoke No one in this house smokes and there are no dogs A couch and another recliner were delivered at the same time from the same store yet those are not hard The Catnapper recliner is not only hard but the foot rest slants down to where you feel like you will fall out of the chair and the foot rest rests part way up the leg, an inch or so above the ankle, where the one on the sales floor was not hard nor did the foot rest slant and the foot rest rested just below the ankles For the money that was spent, you would expect to get the same thing once it was delivered The couch and other recliner were exactly like the ones on the sales floor and are not hard [redacted] stated that the chair is hard as it needs to be "worn in" yet again, the couch and other recliner are not hard and were not from the first time we sat on them after they were delivered so either they didn't deliver a brand new couch and recliner and just gave us the ones from the sales floor or there is something wrong with the Catnapper recliner And I feel that I should actually be refunded more than what I paid as the delivery guys damaged my wall in places while moving the chair upstairs This company has supposedly been in business for over years and has several stores so you think they would hire professional delivery men who knew what they were doing and how to move furniture without damaging walls, etcyet we heard them hit the wall when moving the recliner upstairs and they never said anything to us about it After they left, we noticed large gashes in the wall from where they hit it So is Schewels going to pay to have someone come and repair my walls? I doubt it As stated above, the chair looks and smells new still as no one has used it It sits in a bedroom covered up to protect it from dust and sunlight I called the store the very next day the chair was delivered so that it wouldn’t sit here in my house taking up space and so that they could come and get it and put it right back on the floor for sale or back in their warehouse, wherever it came from [redacted] did state on 9/11/if they took the recliner back, they would need to sanitize it and I am sure their idea of sanitizing is a bottle of Febreeze They didn't sanitize nor give us a discount on the floor model loveseat we bought We were told no discount could be given, even though it had been on the floor for who knows how long and had who knows how many people touched it and sat on it, because that particular loveseat was just put out on the sales floor days ago I do not believe that but have no proof of it I am sure they can deceive customers into believing that recliner, once taken back, has never been out of their store just like they have deceived customers into believing there is a return policy when there is not All other stores, and not just [redacted] like [redacted] stated, do have a return policy and at least a day money back guarantee so you are able to try out the merchandise and know if it will work or not before deciding on keeping it or returning it Like I stated, it was the very next day less than hours that the chair was in my house before I called them and told them it would not work I would have called sooner but the store was not open as it was not tested until about 7:00pm that night And the only thing I will accept is a full refund minus the delivery charge and then someone to come repair my walls that the delivery men damaged or reimburse me for having them repaired Regards, [redacted]
While we do apologize for any inconvenience this may have caused; however, our store manager is following the company’s guidelines by trying to assist Mr [redacted] Mr [redacted] was advised to purchase a rubber piece under the leg supports to keep the bed from sliding since the bed is on tile floorThe slats have been replaced and more was added to the bed as well as exchanging the chest of drawersIn regards to the mattress, the store manager sent a third party company, Furniture House Calls, to inspect the replacement mattress and could not find any issues with the mattressOur store manager gave Mr [redacted] an option to upgrade the mattress and pay the restocking and delivery fee, but he refused the optionMr [redacted] told the store manager they do not want the merchandise and wants to return itHe was made aware it will be considered as a voluntary repossessionAs of right now, the account is under legal actionWe have full confidence that we have fulfilled our obligation; although, we do regret that we were unable to meet or exceed the customer’s expectations
Schewel Furniture Company's Installment Agreement Paragraph (Debtor's Obligations) states that the debtor agrees to make payments regularly at the office of the secured party Paragraph (Default) states that without notice to the debtor, Schewel may declare the entire unpaid balance of all indebtedness to be immediately due and payable in the event that the debtor fails to perform its obligations Paragraph states that in the event of default, costs of collection may be imposedMs [redacted] signed an installment agreement requiring payments on the 15th of the month April's payment was received on 5/ June's payment was received on 7/16, along with part of July's paymentAfter no further payment, repeated broken promises, a final notice mailing, and a left message; a warrant in detinue was filed on 8/29.Settlement: While Schewel is entitled to the entire balance to prevent judgment, it only requires that the account be brought current prior to court Ms [redacted] may visit another location to make payment
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Customer made purchase on month's no interest and defaulted, resulting in a monthly charge of 2% of the balanceBalances are printed on notices receipts When customer paid 3rd payment of $on 9/23/16, remaining balance was On 10/16/a late charge of was posted, leaving a balance of $On 10/21/a payment of $was posted to the account, leaving a balance of $ The $will be cleared today
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
While we do apologize for any misunderstanding, it is stated throughout the flyer that the prices are the comparable value price (see attached)However, we have discussed this with the customer who lodged the complaint and we have come to a mutually agreed upon resolution
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintDue to show cause: Repeatedly call to the store for repairment with no show of technician, Manager [redacted] lied then told me the customer to do the repairs to a bed myself NOT understand their warranty & agreement, the technician didn't have any paper work to do repairments as he called me, I continuing call the store for repairs, then having to wait until business hours reopen November 19th, technician came out to do repairment while attempting to fixed the bunk bed as he hammered the nail & split the wood of the frame as he stated he fixed the bed & left to return to the store or continue to conduct business after I the customer rechecked the bed frame after technician left, he didn't asked me if I was satisfied, I called the store & spoke with the manager [redacted] concerning the matter & she resend the technician to replace the bed frameThe matter was not resolved until I had to call Revdex.com to get further assistanceI mentioned a discount within my complaint & still haven't got my matter resolved Regards, [redacted]
The address for this store is [redacted] *** My complaint was that the delivery was not made but in fact the delivery drivers came to my house hours after their closing hoursUpon their arrival they discovered that their inventory manager [redacted] had loaded the incorrect parts to the order and they had to leaveWhen I spoke to someone at the store asking for a refund of the delivery they informed me that even though it was a mistake on their behalf they were still going to deliver the items and would not offer any form of compensationI even in formed them that my children were forced to sleep on the floors for the last few days because their old beds had in fact been taken apart and removed due to the scheduled deliveryVery dissatisfied with their business practices and demeanor on how they handle customer issues
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To the manager of Schewels/Salem....I am not stupid!!!!!! I DID CALL BEFORE THE WARRANTY HAD EXPIRED AND LEFT MESSAGES FOR THE MANAGER TO CALL ME AND TO THIS DATE SHE HAS NEVER CALLED ME BACK Last week I spoke to the credit manager and she said I needed to talk to the manager and she was going to connect me and surprise....I got cut off I called back and another woman answered and I asked to speak to the manager and next thing I got the credit manager and she said to me did I cut you off Well, I did get cut off and she said I needed to speak to the manager and she never called me back That is poor management Never has she ever called me back, never, never!!!!!!!!!!!! I called today and spoke to Mark Schewel and I requested the name of the company that made repairs on the chair so I can give them to my attorney He did call me back and gave me the information that I needed and I reminded him of all the years I had done business plus all of the LaZboy chairs that I had purchased from them...no more shopping at Schewels for me at all I am really dissatisfied with them The chair is a piece of junk as far as I am concerned.Thank you Revdex.com [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Attached is a copy of Ms [redacted] ’s contract that states her furniture was sold “as-is.” We do not provide any refunds on ‘as-is’ furniture; however, our offer still stands on allowing an exchange of furniture
This is not true the damage to the sofa was due to their delivery people's negligenceSchewels policy is once they deliver an item they will not take it backI believe this policy is in place so that they can pawn off damaged furnitureMy complaint was reported two weeks after the damage was discoveredMy sofa was purchased on the belief by me that is was brand new how do you sell a sofa that is advertised as brand new and when its discovered that it is brand new tell a customer you will fix itEverytime I went to the store talk to the manager he would not talk to me face to face, he did not return my phone calls at the time we set up consultations he would call two or three hours laterI went to the store on 10/22/and still the manager would not come out his office to speak to me the sales person had to call him on the phone and he still would not speak to me on the phoneShewels waited until I made a payment that same day before they offered to give me my money back and the said they could not guarantee it would be the full amount I paidThe sofa is almost paid for, that's how long I have been given the run aroundI don't believe I am the only person who has experienced this with ShewelsI believe this is common practices with them and I hope when people see and read my story they will think twiceMy payment was not given back to me after I made it on the of October and when I asked for it back I was told they could not do itI intend and have started a complaint with the Attorney General, I will not stop until Schewels practices are looked into by the proper consumer department I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
As it was stated in the last response, Ms [redacted] did not report any damages to the sofa at the time of deliveryShe did not report any issues with the sofa until two months after it was delivered, stating the cushions were going flat (report attached)On 10/22/2016, our store manager was off that day and was consulting with [redacted] on the phone in which he made the decision to take the sofa back and to provide credit backMs [redacted] called the store on Monday, 10/24/2016, and told [redacted] she was in the hospital and have to arrange another time to have someone pick up her sofaOnce we receive the sofa back, we will provide the credit back to herIf she has any questions in regards to the credit, she may contact the store for more informationIf Ms [redacted] wants to pursue her complaint with the Attorney General, we will be happy to provide any necessary documents once we receive notification from the Attorney GeneralWe have full confidence that we have fulfilled our obligation; although, we do regret that we were unable to meet or exceed her expectations
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Im not satisfied with this I live in a single wide trailer I dont have room they should have never sent the cushions here im not paying a fee for there mess up there the ones that messed up not me seems u guys dont want to help this has been go8ng on for years now im I going to have to get a lawyer this is rediculous Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action will resolve my complaint For your reference, details of the offer I reviewed appear below I have had the mattress cleaned It is ready to be picked up by Schewels Regards, [redacted]
Our manager reached out to the customer and we have agreed to refund for the defective mattress
While we do apologize for any inconvenience this may have caused, the lifetime warranty Mr [redacted] is referring to is with the manufacturerThe recliner was manufactured by Lane, which was bought out by BroyhillAfter numerous attempts with Broyhill, it was discovered they no longer have parts for Lane reclinersWhile we do regret any inconvenience; unfortunately, there’s nothing more we can do
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The charge is in dispute with my credit card I do not accept the amount offered as I know they will turn around and sell the chair for the same amount they sold it to me yet say they can't but the chair looks and smells brand new still [redacted] stated that the reason they couldn't take it back in the first place is because they had no way of knowing whether there were dogs in the house or someone smoked yet the delivery guys were here for a while and all someone has to do is ask them if they saw or heard or smelled dogs or saw someone smoking or smelled smoke No one in this house smokes and there are no dogs A couch and another recliner were delivered at the same time from the same store yet those are not hard The Catnapper recliner is not only hard but the foot rest slants down to where you feel like you will fall out of the chair and the foot rest rests part way up the leg, an inch or so above the ankle, where the one on the sales floor was not hard nor did the foot rest slant and the foot rest rested just below the ankles For the money that was spent, you would expect to get the same thing once it was delivered The couch and other recliner were exactly like the ones on the sales floor and are not hard [redacted] stated that the chair is hard as it needs to be "worn in" yet again, the couch and other recliner are not hard and were not from the first time we sat on them after they were delivered so either they didn't deliver a brand new couch and recliner and just gave us the ones from the sales floor or there is something wrong with the Catnapper recliner And I feel that I should actually be refunded more than what I paid as the delivery guys damaged my wall in places while moving the chair upstairs This company has supposedly been in business for over years and has several stores so you think they would hire professional delivery men who knew what they were doing and how to move furniture without damaging walls, etcyet we heard them hit the wall when moving the recliner upstairs and they never said anything to us about it After they left, we noticed large gashes in the wall from where they hit it So is Schewels going to pay to have someone come and repair my walls? I doubt it As stated above, the chair looks and smells new still as no one has used it It sits in a bedroom covered up to protect it from dust and sunlight I called the store the very next day the chair was delivered so that it wouldn’t sit here in my house taking up space and so that they could come and get it and put it right back on the floor for sale or back in their warehouse, wherever it came from [redacted] did state on 9/11/if they took the recliner back, they would need to sanitize it and I am sure their idea of sanitizing is a bottle of Febreeze They didn't sanitize nor give us a discount on the floor model loveseat we bought We were told no discount could be given, even though it had been on the floor for who knows how long and had who knows how many people touched it and sat on it, because that particular loveseat was just put out on the sales floor days ago I do not believe that but have no proof of it I am sure they can deceive customers into believing that recliner, once taken back, has never been out of their store just like they have deceived customers into believing there is a return policy when there is not All other stores, and not just [redacted] like [redacted] stated, do have a return policy and at least a day money back guarantee so you are able to try out the merchandise and know if it will work or not before deciding on keeping it or returning it Like I stated, it was the very next day less than hours that the chair was in my house before I called them and told them it would not work I would have called sooner but the store was not open as it was not tested until about 7:00pm that night And the only thing I will accept is a full refund minus the delivery charge and then someone to come repair my walls that the delivery men damaged or reimburse me for having them repaired Regards, [redacted]
While we do apologize for any inconvenience this may have caused; however, our store manager is following the company’s guidelines by trying to assist Mr [redacted] Mr [redacted] was advised to purchase a rubber piece under the leg supports to keep the bed from sliding since the bed is on tile floorThe slats have been replaced and more was added to the bed as well as exchanging the chest of drawersIn regards to the mattress, the store manager sent a third party company, Furniture House Calls, to inspect the replacement mattress and could not find any issues with the mattressOur store manager gave Mr [redacted] an option to upgrade the mattress and pay the restocking and delivery fee, but he refused the optionMr [redacted] told the store manager they do not want the merchandise and wants to return itHe was made aware it will be considered as a voluntary repossessionAs of right now, the account is under legal actionWe have full confidence that we have fulfilled our obligation; although, we do regret that we were unable to meet or exceed the customer’s expectations
Schewel Furniture Company's Installment Agreement Paragraph (Debtor's Obligations) states that the debtor agrees to make payments regularly at the office of the secured party Paragraph (Default) states that without notice to the debtor, Schewel may declare the entire unpaid balance of all indebtedness to be immediately due and payable in the event that the debtor fails to perform its obligations Paragraph states that in the event of default, costs of collection may be imposedMs [redacted] signed an installment agreement requiring payments on the 15th of the month April's payment was received on 5/ June's payment was received on 7/16, along with part of July's paymentAfter no further payment, repeated broken promises, a final notice mailing, and a left message; a warrant in detinue was filed on 8/29.Settlement: While Schewel is entitled to the entire balance to prevent judgment, it only requires that the account be brought current prior to court Ms [redacted] may visit another location to make payment
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Customer made purchase on month's no interest and defaulted, resulting in a monthly charge of 2% of the balanceBalances are printed on notices receipts When customer paid 3rd payment of $on 9/23/16, remaining balance was On 10/16/a late charge of was posted, leaving a balance of $On 10/21/a payment of $was posted to the account, leaving a balance of $ The $will be cleared today
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
While we do apologize for any misunderstanding, it is stated throughout the flyer that the prices are the comparable value price (see attached)However, we have discussed this with the customer who lodged the complaint and we have come to a mutually agreed upon resolution
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintDue to show cause: Repeatedly call to the store for repairment with no show of technician, Manager [redacted] lied then told me the customer to do the repairs to a bed myself NOT understand their warranty & agreement, the technician didn't have any paper work to do repairments as he called me, I continuing call the store for repairs, then having to wait until business hours reopen November 19th, technician came out to do repairment while attempting to fixed the bunk bed as he hammered the nail & split the wood of the frame as he stated he fixed the bed & left to return to the store or continue to conduct business after I the customer rechecked the bed frame after technician left, he didn't asked me if I was satisfied, I called the store & spoke with the manager [redacted] concerning the matter & she resend the technician to replace the bed frameThe matter was not resolved until I had to call Revdex.com to get further assistanceI mentioned a discount within my complaint & still haven't got my matter resolved Regards, [redacted]
The address for this store is [redacted] *** My complaint was that the delivery was not made but in fact the delivery drivers came to my house hours after their closing hoursUpon their arrival they discovered that their inventory manager [redacted] had loaded the incorrect parts to the order and they had to leaveWhen I spoke to someone at the store asking for a refund of the delivery they informed me that even though it was a mistake on their behalf they were still going to deliver the items and would not offer any form of compensationI even in formed them that my children were forced to sleep on the floors for the last few days because their old beds had in fact been taken apart and removed due to the scheduled deliveryVery dissatisfied with their business practices and demeanor on how they handle customer issues
Consumer's money has been refunded
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To the manager of Schewels/Salem....I am not stupid!!!!!! I DID CALL BEFORE THE WARRANTY HAD EXPIRED AND LEFT MESSAGES FOR THE MANAGER TO CALL ME AND TO THIS DATE SHE HAS NEVER CALLED ME BACK Last week I spoke to the credit manager and she said I needed to talk to the manager and she was going to connect me and surprise....I got cut off I called back and another woman answered and I asked to speak to the manager and next thing I got the credit manager and she said to me did I cut you off Well, I did get cut off and she said I needed to speak to the manager and she never called me back That is poor management Never has she ever called me back, never, never!!!!!!!!!!!! I called today and spoke to Mark Schewel and I requested the name of the company that made repairs on the chair so I can give them to my attorney He did call me back and gave me the information that I needed and I reminded him of all the years I had done business plus all of the LaZboy chairs that I had purchased from them...no more shopping at Schewels for me at all I am really dissatisfied with them The chair is a piece of junk as far as I am concerned.Thank you Revdex.com [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Based on our review, we discovered that Mrs [redacted] has her extended warranty left We will give her a 100% credit for her furniture
Attached is a copy of Ms [redacted] ’s contract that states her furniture was sold “as-is.” We do not provide any refunds on ‘as-is’ furniture; however, our offer still stands on allowing an exchange of furniture