I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never took any initiative of keeping in touch with me over the six months, and said they would look for the parts. Their repair guy came out and looked at it in August. No other contact was made other than on my end. I was exasperated by their lack of initiative and communication. I had a friend (not in the repair business) fix it in one hour after he drove it from my place in [redacted] to his place in [redacted]. I gave him $150 for his time and travel. My complaint is a lack of concern and response on their part at the store, nit the money!
Regards,
[redacted]
Ms. [redacted] contacted us on May 4th, 2016 via our website in regards to her recliner peeling. We contacted our store manager to arrange an exchange of the recliner since she did purchase warranty. Although Ms. [redacted] stated she had sent us multiple letters and emails, we have not heard from Ms. [redacted]...
until we received a letter on July 11th, 2016. Our store manager reached out to Ms. [redacted] to arrange a refund for her inconvenience and that is when we found out she no longer has the chair. Unfortunately, we cannot provide a refund without having the chair in our possession. While we regret any inconvenience or frustration this may have caused Ms. [redacted], we are more than happy to exchange the sofa that is starting to peel as it is stated in her complaint. Ms. [redacted] must contact our [redacted] store manager to make arrangements if she chooses to exchange her sofa. If she does not find resolution within 30 days in regards to the sofa, she may contact us at the Corporate office. Thank you,[redacted]Receptionist/Administrative AssistantSchewel Furniture Company###-###-####
As stated in the previous response, our store manager is willing to exchange the mattress as long it is clean and stain free, once [redacted] looks at your mattress.
I have spoken to Mr. [redacted] the [redacted] store manager, and there are some similarities between the customer's version of events and our store's version. Therefore Mr. [redacted] took the liberty of returning the delivery fee to Ms. [redacted]s account. We are truly sorry we did not meet or exceed her expectations.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not satisfied with this resolution. I asked for my bunk bed to be discounted.
[redacted]
I have reached out to this customer via phone and am waiting to hear back from him. Schewels Furniture is more than willing to do an even exchange on the sofa for this customer;we always stand behind the merchandise we sell and have done so for over 100 years. The delay in receiving this item was...
due to a backorder situation related to the manufacturer, which was beyond Schewels control. We value every single customer and look forward to resolving this issue quickly.
[redacted]
Schewels Furniture Company
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Im not satisfied with this I live in a single wide trailer I dont have room they should have never sent the cushions here im not paying a fee for there mess up there the ones that messed up not me seems u guys dont want to help this has been go8ng on for 2 years now im I going to have to get a lawyer this is rediculous
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is in reference to Complaint ID # [redacted]. The customer notes issues with a variety of merchandise.The customer purchased a reclining sofa and two recliners in January 2013. We provide a one year warranty against any manufacturer defect on furniture items. In May 2013, in response to a...
request from the customer, we inspected and found the reclining mechanism on the recliners to be bent. We replaced the reclining mechanism in both recliners within the month. Subsequently, additional complaints were made by the customer on the mechanism and frame. Due to the continuing issues and in an attempt to satisfy the customer both recliners were replaced in November 2013.We received an additional complaint concerning the handle on one of the replacement recliners on January 30, 2015. We attempted to contact this customer dozens of times to resolve the issue beginning in February. Unfortunately, it was not until after collection action was recently initiated that we received a response from the customer. Arrangements have since been made for payment and we have since replaced the handle at no cost to the customer on May 9, 2015.There has been some confusion concerning the box spring. The box spring was actually purchased in another customer's name for use by the customer making the complaint. Although there is no record of a hole in the box spring at time of delivery,we recently exchanged the box spring. Frankly, after careful inspection of the box spring by several people, we cannot find a hole in the box. There is a slight wear spot in a corner that you would expect to see on the product in normal use from it rubbing against a bed frame.When the handle to the recliner was replaced earlier in May, the range top was looked at. The individual at the home pointed out a surface scratch to the top. It was not apparent that any other issue exists nor does the picture of therange top indicate a bubble. We have made arrangements for an authorized appliance service company to evaluate the condition of the cook top. They will inspect the cooktop and make a determination if it is a warranty related issue.We try to address issues that are brought to our attention in a timely manner with the cooperation of the customer. We believe we have done so in this case.Sincerely,[redacted]
Attached is a copy of Ms. [redacted]’s contract that states her furniture was sold “as-is.” We do not provide any refunds on ‘as-is’ furniture; however, our offer still stands on allowing an exchange of furniture.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will prefer to settle this matter by receiving a check in the amount of $394.23, the balance of the prior promised credit. Therefore I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the purchase date was 11/22/13 customer first called about chair on 11/28/14 after warranty has expired we scheduled a pick up on 12/2/14 to pick up for repair at no cost to the customer as a courtesy due it was only a week after the warranty has expired we also waived the trip charge ( warranty does not cover cost of transportation ) customer called to reschedule pick up till after the new year we picked up the chair on 1/8/14 and returned the chair on 1/10/15 customer called back on 1/22/15 with the same issue again at no cost we picked up the chair for repair at no cost to the customer on 2-3 and returned on 2/5 on 2/14/15 customer wanted the chair repaired again this time we ordered all new seat cushion again at no cost to customer we informed customer of all we have done and asked if she could bring the chair in we would repair once again at no cost but if we needed to pick up chair again there would be a pickup/del fee of 79.95 we have the part need and are still willing to repair chair for customer
We have spoken to our delivery guys and they have denied being in their driveway when they made a delivery to a neighboring home. The daughter should have contacted police immediately if this had occurred for proper investigation. While we do apologize for any inconvenience; however, we are not able...
While we do regret any inconvenience or frustration this experience has caused, our store manager has followed company guidelines in fulfilling the warranty obligations. Our store manager has been trying to contact the customer since Monday to arrange a time for a certified, licensed technician to...
go out to her home again. But in order to appease the customer, we are willing to return the washer and provide a full refund. Please contact our [redacted] store manager to make necessary arrangements.Thank you,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Your company sold me a USED sofa that was suppose to be brand NEW. I'm sure your records show this? My children stated getting bites in late August/early September an because I'd never in my life seen a bed bug much less a bite I was clue less. I have Dr records where they were seen for the rash it caused. The exterminator I've hired also said it can take a couple months for them to infest an be seen. I also have came in contact with two other people that have bought from you an ended up with this same problem. I expected this response from you but as a company should you have not contacted me personally?? I've made several attempts. At least now maybe others will see this and be mindful of purchasing from you. Its sad that the only response I get is through Revdex.com. I have contacted legal advise...
reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The warranty company came out over a week ago, I called Schewels 1/9 to find out what was going on. They told me they would get back within 48 hours. I still haven't heard anything. Please call me.
Regards,
[redacted]
This is not true the damage to the sofa was due to their delivery people's negligence. Schewels policy is once they deliver an item they will not take it back. I believe this policy is in place so that they can pawn off damaged furniture. My complaint was reported two weeks after the damage was discovered. My sofa was purchased on the belief by me that is was brand new how do you sell a sofa that is advertised as brand new and when its discovered that it is brand new tell a customer you will fix it. Everytime I went to the store talk to the manager he would not talk to me face to face, he did not return my phone calls at the time we set up consultations he would call two or three hours later. I went to the store on 10/22/2016 and still the manager would not come out his office to speak to me the sales person had to call him on the phone and he still would not speak to me on the phone. Shewels waited until I made a payment that same day before they offered to give me my money back and the said they could not guarantee it would be the full amount I paid. The sofa is almost paid for, that's how long I have been given the run around. I don't believe I am the only person who has experienced this with Shewels. I believe this is common practices with them and I hope when people see and read my story they will think twice. My payment was not given back to me after I made it on the 22 of October 2016 and when I asked for it back I was told they could not do it. I intend and have started a complaint with the Attorney General, I will not stop until Schewels practices are looked into by the proper consumer department.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never took any initiative of keeping in touch with me over the six months, and said they would look for the parts. Their repair guy came out and looked at it in August. No other contact was made other than on my end. I was exasperated by their lack of initiative and communication. I had a friend (not in the repair business) fix it in one hour after he drove it from my place in [redacted] to his place in [redacted]. I gave him $150 for his time and travel. My complaint is a lack of concern and response on their part at the store, nit the money!
Regards,
[redacted]
Ms. [redacted] contacted us on May 4th, 2016 via our website in regards to her recliner peeling. We contacted our store manager to arrange an exchange of the recliner since she did purchase warranty. Although Ms. [redacted] stated she had sent us multiple letters and emails, we have not heard from Ms. [redacted]...
until we received a letter on July 11th, 2016. Our store manager reached out to Ms. [redacted] to arrange a refund for her inconvenience and that is when we found out she no longer has the chair. Unfortunately, we cannot provide a refund without having the chair in our possession. While we regret any inconvenience or frustration this may have caused Ms. [redacted], we are more than happy to exchange the sofa that is starting to peel as it is stated in her complaint. Ms. [redacted] must contact our [redacted] store manager to make arrangements if she chooses to exchange her sofa. If she does not find resolution within 30 days in regards to the sofa, she may contact us at the Corporate office. Thank you,[redacted]Receptionist/Administrative AssistantSchewel Furniture Company###-###-####
As stated in the previous response, our store manager is willing to exchange the mattress as long it is clean and stain free, once [redacted] looks at your mattress.
I have spoken to Mr. [redacted] the [redacted] store manager, and there are some similarities between the customer's version of events and our store's version. Therefore Mr. [redacted] took the liberty of returning the delivery fee to Ms. [redacted]s account. We are truly sorry we did not meet or exceed her expectations.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not satisfied with this resolution. I asked for my bunk bed to be discounted.
[redacted]
I have reached out to this customer via phone and am waiting to hear back from him. Schewels Furniture is more than willing to do an even exchange on the sofa for this customer;we always stand behind the merchandise we sell and have done so for over 100 years. The delay in receiving this item was...
due to a backorder situation related to the manufacturer, which was beyond Schewels control. We value every single customer and look forward to resolving this issue quickly.
[redacted]
Schewels Furniture Company
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Im not satisfied with this I live in a single wide trailer I dont have room they should have never sent the cushions here im not paying a fee for there mess up there the ones that messed up not me seems u guys dont want to help this has been go8ng on for 2 years now im I going to have to get a lawyer this is rediculous
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is in reference to Complaint ID # [redacted]. The customer notes issues with a variety of merchandise.The customer purchased a reclining sofa and two recliners in January 2013. We provide a one year warranty against any manufacturer defect on furniture items. In May 2013, in response to a...
request from the customer, we inspected and found the reclining mechanism on the recliners to be bent. We replaced the reclining mechanism in both recliners within the month. Subsequently, additional complaints were made by the customer on the mechanism and frame. Due to the continuing issues and in an attempt to satisfy the customer both recliners were replaced in November 2013.We received an additional complaint concerning the handle on one of the replacement recliners on January 30, 2015. We attempted to contact this customer dozens of times to resolve the issue beginning in February. Unfortunately, it was not until after collection action was recently initiated that we received a response from the customer. Arrangements have since been made for payment and we have since replaced the handle at no cost to the customer on May 9, 2015.There has been some confusion concerning the box spring. The box spring was actually purchased in another customer's name for use by the customer making the complaint. Although there is no record of a hole in the box spring at time of delivery,we recently exchanged the box spring. Frankly, after careful inspection of the box spring by several people, we cannot find a hole in the box. There is a slight wear spot in a corner that you would expect to see on the product in normal use from it rubbing against a bed frame.When the handle to the recliner was replaced earlier in May, the range top was looked at. The individual at the home pointed out a surface scratch to the top. It was not apparent that any other issue exists nor does the picture of therange top indicate a bubble. We have made arrangements for an authorized appliance service company to evaluate the condition of the cook top. They will inspect the cooktop and make a determination if it is a warranty related issue.We try to address issues that are brought to our attention in a timely manner with the cooperation of the customer. We believe we have done so in this case.Sincerely,[redacted]
Attached is a copy of Ms. [redacted]’s contract that states her furniture was sold “as-is.” We do not provide any refunds on ‘as-is’ furniture; however, our offer still stands on allowing an exchange of furniture.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will prefer to settle this matter by receiving a check in the amount of $394.23, the balance of the prior promised credit. Therefore I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the purchase date was 11/22/13 customer first called about chair on 11/28/14 after warranty has expired we scheduled a pick up on 12/2/14 to pick up for repair at no cost to the customer as a courtesy due it was only a week after the warranty has expired we also waived the trip charge ( warranty does not cover cost of transportation ) customer called to reschedule pick up till after the new year we picked up the chair on 1/8/14 and returned the chair on 1/10/15 customer called back on 1/22/15 with the same issue again at no cost we picked up the chair for repair at no cost to the customer on 2-3 and returned on 2/5 on 2/14/15 customer wanted the chair repaired again this time we ordered all new seat cushion again at no cost to customer we informed customer of all we have done and asked if she could bring the chair in we would repair once again at no cost but if we needed to pick up chair again there would be a pickup/del fee of 79.95 we have the part need and are still willing to repair chair for customer
We have spoken to our delivery guys and they have denied being in their driveway when they made a delivery to a neighboring home. The daughter should have contacted police immediately if this had occurred for proper investigation. While we do apologize for any inconvenience; however, we are not able...
to do anything at this point.
While we do regret any inconvenience or frustration this experience has caused, our store manager has followed company guidelines in fulfilling the warranty obligations. Our store manager has been trying to contact the customer since Monday to arrange a time for a certified, licensed technician to...
go out to her home again. But in order to appease the customer, we are willing to return the washer and provide a full refund. Please contact our [redacted] store manager to make necessary arrangements.Thank you,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Your company sold me a USED sofa that was suppose to be brand NEW. I'm sure your records show this? My children stated getting bites in late August/early September an because I'd never in my life seen a bed bug much less a bite I was clue less. I have Dr records where they were seen for the rash it caused. The exterminator I've hired also said it can take a couple months for them to infest an be seen. I also have came in contact with two other people that have bought from you an ended up with this same problem. I expected this response from you but as a company should you have not contacted me personally?? I've made several attempts. At least now maybe others will see this and be mindful of purchasing from you. Its sad that the only response I get is through Revdex.com. I have contacted legal advise...
I have...
reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The warranty company came out over a week ago, I called Schewels 1/9 to find out what was going on. They told me they would get back within 48 hours. I still haven't heard anything. Please call me.
Regards,
[redacted]
This is not true the damage to the sofa was due to their delivery people's negligence. Schewels policy is once they deliver an item they will not take it back. I believe this policy is in place so that they can pawn off damaged furniture. My complaint was reported two weeks after the damage was discovered. My sofa was purchased on the belief by me that is was brand new how do you sell a sofa that is advertised as brand new and when its discovered that it is brand new tell a customer you will fix it. Everytime I went to the store talk to the manager he would not talk to me face to face, he did not return my phone calls at the time we set up consultations he would call two or three hours later. I went to the store on 10/22/2016 and still the manager would not come out his office to speak to me the sales person had to call him on the phone and he still would not speak to me on the phone. Shewels waited until I made a payment that same day before they offered to give me my money back and the said they could not guarantee it would be the full amount I paid. The sofa is almost paid for, that's how long I have been given the run around. I don't believe I am the only person who has experienced this with Shewels. I believe this is common practices with them and I hope when people see and read my story they will think twice. My payment was not given back to me after I made it on the 22 of October 2016 and when I asked for it back I was told they could not do it. I intend and have started a complaint with the Attorney General, I will not stop until Schewels practices are looked into by the proper consumer department.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]