I have reviewed the response offer made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Credit back the delivery charge. The charge was not stated at time of contract when it should have been leading to believe the delivery was free.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To the manager of Schewels/Salem....I am not stupid!!!!!! I DID CALL BEFORE THE WARRANTY HAD EXPIRED AND LEFT MESSAGES FOR THE MANAGER TO CALL ME AND TO THIS DATE SHE HAS NEVER CALLED ME BACK. Last week I spoke to the credit manager and she said I needed to talk to the manager and she was going to connect me and surprise....I got cut off. I called back and another woman answered and I asked to speak to the manager and next thing I got the credit manager and she said to me did I cut you off. Well, I did get cut off and she said I needed to speak to the manager and she never called me back. That is poor management. Never has she ever called me back, never, never!!!!!!!!!!!! I called today and spoke to Mark Schewel and I requested the name of the company that made 3 repairs on the chair so I can give them to my attorney. He did call me back and gave me the information that I needed and I reminded him of all the years I had done business plus all of the LaZboy chairs that I had purchased from them...no more shopping at Schewels for me at all. I am really dissatisfied with them. The chair is a piece of junk as far as I am concerned.Thank you Revdex.com[redacted]
Our store manager has sent a request to our third party, [redacted], yesterday to set up an appointment to inspect her mattress. While we normally do not exchange mattresses due to comfort issue, our store manager is willing to go above and beyond by exchanging the mattress once [redacted]...
[redacted] inspects the mattress, as long as it is clean and stain free.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wasn't sure which button to push because while I want to accept the refund, it is not a full resolution. Some things need to be stated clearly because I don’t want to be expecting a check for $447.53 only to find out they are refunding me $20 or some such thing. Due to behavior exhibited so far by Schewels, I feel things must be stated precisely as to allow no loop holes. (1) I want a full refund for the price I paid within ten working days of the time this problem is resolved. This should be specified before I accept. The form I would prefer is a cashier’s check, made out to [redacted]; I prefer that it be sent certified mail to my daughter’s office: [redacted]
[redacted]
[redacted]
[redacted]
(2) I want the chair removed from my house (at a time convenient to me) within ten working days of the time this problem is resolved. This pickup time/date should be specified before resolution of this problem.(3) I do not appreciate the accusation that we broke the chair and are trying to cheat the furniture company. That is utter balderdash! People in this house do not misuse furniture, nor are we in the habit of being cheats. I am 87 years old; my two daughters, who live with me, are 63 and 65. The friend who visited is also 65. The youngest person in this house after the chair’s arrival and the chair breaking was the delivery man. If he wasn’t up to high jinx with the chair, then nobody was!Schewels claims the chair was delivered in good condition. How does the company know it was in good condition? It was not quality tested here. Neither of the delivery men sat in the chair when it arrived at the house; we were not asked to sit in it for a test. If one of us had sat in the chair that day, then it would have broken then and there. As it was, it took us a couple of weeks to find out there was a problem with the chair because nobody in this house sat in the chair until my friend arrived. The evening of her arrival, she sat and it broke under her. First use and it breaks. How is that good condition? Reality: the chair only appeared in good condition because the damage had been camouflaged, exposing someone to what could be a bad injury.It is completely ridiculous that this has gone this far. I bought what I thought was a new chair, it broke the first time somebody sat in it, what is there to argue about? I naturally assumed I’d call the store, and they’d come and get the chair and refund my money. I am not normally a Schewels customer, but I have to admit I was shocked to find out they treat their customers in such an adversarial manner. (4) I want it on record that on, or just before the original delivery date (of Dec 10, 2015), we received a call from a woman at the store who said that we would not be able to get the chair after all; she asked me if I would take the floor model. We agreed to take the floor model. The chair was delivered on Dec 18, 2015. I am assuming the delay from the original delivery date was the result of the people at the store realizing that the chair had to be repaired before they delivered it to me. (5) I want it on record that after the manager said the chair was broken, and we replied that we had pointed this out to the repairman they had sent to look at the chair; at that time my daughter told him that this chair was already broken and repaired and the repairman agreed with her. At this point the manager said he'd check into it further and call me back -- he never did, so I wrote the letter, and sent photos of the broken leg.(6) Finally, I want the full story on record so that some other customer is saved from a similar experience. Consumers have a right to know the past business practices of companies that we might consider patronizing. Also, my friend could have been hurt badly in this fall; nobody deserves to be put in danger. Sales Person: [redacted]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated before I'm not only one that has gotten them from this store and am 100% sure not the first to bring it to your attention. My first couch was indeed used and was replaced. I'm sure your documents state this as well. But as I stated this is very unjustified and a shame a company your size should want to treat your customers in a perfeshional manor. I have made several purchases from your over the years but this will be my last.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is threatening to repossess the items we purchased because THEY say the down payment was rejected for NSF? I have not received an email, letter or call from my bank about this AND if this is the case then why didn't they say anything to me about it. This is the first time I have heard anything about this. This company is horrible for treating customers this way. I want all of my complaints posted so that hopefully no one else will have to go through this. The day I received my confirmation letter from your office I also began receiving phone calls from Schewels manager by the name of [redacted]. She called me five times and left messages to call her back. I was not sure whether I should speak to her or not but the next day I received more calls from her and decided I would see what she had to say. She was "surprised" that her employees would act that way and she said that my complaint said I wanted to return the item in question which is not true at all. She then told me that she would send a service man here to do the electrical work and when I told her that her employees told me there was no service man there that could do it she stated that she couldn't believe they said that either. I'm not sure but I got the feeling that she was calling me a liar? Maybe not but she kept telling me that she couldn't believe they would say that or do that. I have no reason to make this up. I spent a lot of money and it seems like this entire company wants to make it a joke. Today, Thursday April 16, 2015, I received four calls from someone named [redacted] at the Corporate office for Schewels who handles all the Revdex.com complaints? I answered the third call and she proceeded to talk very loudly at me and would NOT let me say anything. She then called me and my son a liar in so many words by stating that we signed a paper stating that we knew there would be no hook up and no cord. We did sign the paper to finance but again were NEVER told about a cord or needing an electrician. She would not let me tell her ANYTHING and then wanted to fax me the paper we signed because apparently I was stupid and didn't know what I was saying. Then she said that the store would send a service man here and when I tried to tell her about being told there were no service men she yelled and said "no I meant we would hire someone to come out". When I tried to say that I had been told several different things about Schewels service men she again would not let me talk and started talking VERY loudly to me. I got VERY upset at her yelling at me and not allowing me to talk and I hung up. I called the store manager [redacted] and left her a voicemail stating that this [redacted] NOT call me again because I would not be yelled at nor would I allow someone to call me or my son a liar. I also stated that if necessary I would consult an attorney about all of this. I do not want anyone else from Schewels to call me, yell at me, call me and my son a liar or anything.
I received your complaint on 04/16/15 concerning Ms. [redacted]. We have tried on two other occasions to deliver the replacement cushion to Ms. [redacted] and there was no one at home. Today on 04/17/15 we are also going in her area to try and take care of her cushion. With regards to...
the Smart Phone we advised her that we would agree to give her a phone, she or a representative would just need to come by and sign for it. If you need any other information feel free to contact me.Sincerely,[redacted]Schewel Furniture[redacted]
I also have phone records and documentation as well as a witness who was with me when I made my physical first monthly payment an told [redacted] of the problem with my couch. I was told by the delivery people that once they deliver a piece of furniture they could not take it back I would have to go threw my sales person at time of purchase. Schewels is not telling the truth.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted]’s warranty ended on April 5th, 2017. She did not contact the store or our office with the current issue until May 8th. Since the warranty is no longer in effect, we have fulfilled all warranty and service obligations with regard to her furniture. If she has any questions, she may contact...
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint stating I failed the contract of my terms. They have. After paying off my account, I will not be conducting business with this company. They are unprofessional and like a second hand store. After they receive your money & under their terms the customer service goes out the window.
We are sorry that you’ve received service that prompted you to contact us with a complaint and we regret any inconvenience or frustration that your experience has caused you. We are willing to provide you two options for the inconvenience you have endured. We can give you $394.23 in a form of a...
check, which is the difference of the original credit of $1,182.69 and the credit you did received of $788.46. The second option is we can provide you a recliner that goes with your sofa and loveseat at no charge. Please contact our [redacted] store manager with your decision.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is in reference to complaint number [redacted]. As of this morning, May 4th we are not able to get a satisfactory outcome with the business in question. Thanking you in advance I am
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the television had been removed from the box before delivery to my home so that the brackets could be installed on the back of the television so that it could be hung on the stand that I purchased to go along with the television. I was handed the original stand that was covered with a plastic/foam like wrapping and a plastic bag that was open and had several screws in it. I placed the stand and the plastic bag with the screws together so that if I ever decided to use the original stand, I would have everything. However, as I stated in my original complaint, there was no guide stand in the supplies I was given. The salesperson, [redacted] and an African American gentleman who delivers came into my home and affixed the TV to the stand that I purchased. Again, this is unacceptable considering the amount of money spent for the purchase of this product and that I paid it off as promised. So much for customer service from what is supposed to be such a reputable company and from a salesman who takes pride in the fact that he is a "christian" and believes in treating his customers right. I still feel I should be reimbursed for a part I NEVER received whether it was 30 minutes or 3 years before I discovered they NEVER gave me the part!
Regards,
[redacted]
DEAR [redacted]
MRS. [redacted] CAME INTO THE STORE ON 09/04/15. SHE TRYED OUR RECLINER ON OUR SHOW ROOM, AND LIKED IT & THEN DECIDED TO PURCHASE IT. WE DELIVERED THE RECLINER TO HER RESIDENCE ON 09/10/15. SHE CALLED INTO OUR STORE ON 09/11/15, AND WANTED TO RETURN IT. I THEN TOLD HER THAT WE HAD A...
20% RESTOCKING FEE(WHICH IS POSTED IN OUR STORE), AND SUGGESTED THAT WE GIVE HER INSTORE CREDIT TO RESLECT DIFFERENT MERCHANDISE DUE TO THE FACT THAT THERE WAS NOTHING WRONG WITH THE CHAIR SHE HAD PICKED OUT BESIDES THE FACT OF IT BEING TO FIRM. I EXPLAINED TO HER THAT THE REASON OF THE 20% RESTOCKING FEE WAS DUE TO THE FACT THAT WE WOULD THEN HAVE TO SELL THE CHAIR AT A DISCOUNTED PRICE WITH NO WARRANTY, BECAUSE IT HAD BEEN IN SOMEONE ELSES HOME. MRS.[redacted] WAS NOT HAPPY WITH THE INSTORE CREDIT. SO MOVING FOWARD OUR RESOLUTION TO THE PROBLEM IS TO REFUND MRS. [redacted] EVERYTHING EXCEPT 20% RESTOCKING FEE OF THE PRICE OF THE CHAIR & DELIVERY CHARGE. WHICH MEANS SHE WILL GET A REFUND OF $619.84, AND WE WILL PICK UP THE MERCHANDISE AT NO CHARGE. THERE WILL BE NO INSTORE CREDIT. I HOPE THIS WILL RESOLVE THE MATTER. THANK YOU FOR YOUR TIME!
SINCERELY,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
No, I am not satisfied, in the first place when the first washer was replaced, They didn't asked me about renewing my warranty, and the warranty is still active and servicing me now, until this new problem occur, so if I am responsible to pay for extended warranty why didn't they asked me, or tell me that when they replaced the first washer, I would think that would have applied to the first warranty too. I still have 2 years left on the original warranty, and now they want me to pay for another warranty, which I do not feel I'm responsible for replacing, because of there appliance going bad. I do not want to do business with them, I feel they are not being transparent, and I would like a full refund of monies that was paid on the second washer. If the first one cost 849.00 and he second one cost 719.95 for a difference of 129.05 that means I've given them a profit of 129.05 plus interested that has incurred over time, so to me I've been loosing money because no refund was given, so I just gave them 129.05. (Is that right?) How many other unsuspecting customer this has happen to that didn't know any better. If I were to pur[redacted] another washer form them this would be my 3rd washing machine.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My husband and I have considered this offer carefully. We are grateful that Schewel's at least offered a store credit. Their response stated the chair was sold to us "as is". These words were never used. The sale invoice does not have those words any where on it. We would have to put money with the credit to purchase a new chair. We really do not trust this furniture store to stand behind a new purchase or be truthful in our dealings with them. Bottom line, this chair was not leather and was sold to us as such. This was not addressed in the response. We really do not to want to do further business with this company. So, we are rejecting the offer of store credit. The only satisfactory resolution for us is a refund.
Regards,
[redacted]
Our store manager was waiting for a call back from Mr. [redacted] after he had spoken with his contractor. The store manager has never heard back from him. Our employees had acknowledged a scruff on the wall; however, they don’t think they damaged the floor. For all intensive purposes, we will clear...
I did speak with [redacted] and she explained what was going on and took care of this for me...however, I do not believe it was the staff's decision to make about not following normal procedure and call the supervisor..and leading me to believe that they had tried to contact [redacted] for 2 days..that was deceitful on their part towards a customer and was not their decision to make deciding since it was a gift for my husband for Christmas to assume they should have took it upon themselves to determine that I should wait...other than that I am very pleased with the service and help that Ms [redacted] gave me ...she was very pleasant to talk with and was straight forward with me as I also did appreciate the call I received from Mr Schewel. It is nice to know that owners still care about their customers. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Credit back the delivery charge. The charge was not stated at time of contract when it should have been leading to believe the delivery was free.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To the manager of Schewels/Salem....I am not stupid!!!!!! I DID CALL BEFORE THE WARRANTY HAD EXPIRED AND LEFT MESSAGES FOR THE MANAGER TO CALL ME AND TO THIS DATE SHE HAS NEVER CALLED ME BACK. Last week I spoke to the credit manager and she said I needed to talk to the manager and she was going to connect me and surprise....I got cut off. I called back and another woman answered and I asked to speak to the manager and next thing I got the credit manager and she said to me did I cut you off. Well, I did get cut off and she said I needed to speak to the manager and she never called me back. That is poor management. Never has she ever called me back, never, never!!!!!!!!!!!! I called today and spoke to Mark Schewel and I requested the name of the company that made 3 repairs on the chair so I can give them to my attorney. He did call me back and gave me the information that I needed and I reminded him of all the years I had done business plus all of the LaZboy chairs that I had purchased from them...no more shopping at Schewels for me at all. I am really dissatisfied with them. The chair is a piece of junk as far as I am concerned.Thank you Revdex.com[redacted]
Our store manager has sent a request to our third party, [redacted], yesterday to set up an appointment to inspect her mattress. While we normally do not exchange mattresses due to comfort issue, our store manager is willing to go above and beyond by exchanging the mattress once [redacted]...
[redacted] inspects the mattress, as long as it is clean and stain free.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wasn't sure which button to push because while I want to accept the refund, it is not a full resolution. Some things need to be stated clearly because I don’t want to be expecting a check for $447.53 only to find out they are refunding me $20 or some such thing. Due to behavior exhibited so far by Schewels, I feel things must be stated precisely as to allow no loop holes. (1) I want a full refund for the price I paid within ten working days of the time this problem is resolved. This should be specified before I accept. The form I would prefer is a cashier’s check, made out to [redacted]; I prefer that it be sent certified mail to my daughter’s office: [redacted]
[redacted]
[redacted]
[redacted]
(2) I want the chair removed from my house (at a time convenient to me) within ten working days of the time this problem is resolved. This pickup time/date should be specified before resolution of this problem.(3) I do not appreciate the accusation that we broke the chair and are trying to cheat the furniture company. That is utter balderdash! People in this house do not misuse furniture, nor are we in the habit of being cheats. I am 87 years old; my two daughters, who live with me, are 63 and 65. The friend who visited is also 65. The youngest person in this house after the chair’s arrival and the chair breaking was the delivery man. If he wasn’t up to high jinx with the chair, then nobody was!Schewels claims the chair was delivered in good condition. How does the company know it was in good condition? It was not quality tested here. Neither of the delivery men sat in the chair when it arrived at the house; we were not asked to sit in it for a test. If one of us had sat in the chair that day, then it would have broken then and there. As it was, it took us a couple of weeks to find out there was a problem with the chair because nobody in this house sat in the chair until my friend arrived. The evening of her arrival, she sat and it broke under her. First use and it breaks. How is that good condition? Reality: the chair only appeared in good condition because the damage had been camouflaged, exposing someone to what could be a bad injury.It is completely ridiculous that this has gone this far. I bought what I thought was a new chair, it broke the first time somebody sat in it, what is there to argue about? I naturally assumed I’d call the store, and they’d come and get the chair and refund my money. I am not normally a Schewels customer, but I have to admit I was shocked to find out they treat their customers in such an adversarial manner. (4) I want it on record that on, or just before the original delivery date (of Dec 10, 2015), we received a call from a woman at the store who said that we would not be able to get the chair after all; she asked me if I would take the floor model. We agreed to take the floor model. The chair was delivered on Dec 18, 2015. I am assuming the delay from the original delivery date was the result of the people at the store realizing that the chair had to be repaired before they delivered it to me. (5) I want it on record that after the manager said the chair was broken, and we replied that we had pointed this out to the repairman they had sent to look at the chair; at that time my daughter told him that this chair was already broken and repaired and the repairman agreed with her. At this point the manager said he'd check into it further and call me back -- he never did, so I wrote the letter, and sent photos of the broken leg.(6) Finally, I want the full story on record so that some other customer is saved from a similar experience. Consumers have a right to know the past business practices of companies that we might consider patronizing. Also, my friend could have been hurt badly in this fall; nobody deserves to be put in danger. Sales Person: [redacted]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated before I'm not only one that has gotten them from this store and am 100% sure not the first to bring it to your attention. My first couch was indeed used and was replaced. I'm sure your documents state this as well. But as I stated this is very unjustified and a shame a company your size should want to treat your customers in a perfeshional manor. I have made several purchases from your over the years but this will be my last.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company is threatening to repossess the items we purchased because THEY say the down payment was rejected for NSF? I have not received an email, letter or call from my bank about this AND if this is the case then why didn't they say anything to me about it. This is the first time I have heard anything about this. This company is horrible for treating customers this way. I want all of my complaints posted so that hopefully no one else will have to go through this. The day I received my confirmation letter from your office I also began receiving phone calls from Schewels manager by the name of [redacted]. She called me five times and left messages to call her back. I was not sure whether I should speak to her or not but the next day I received more calls from her and decided I would see what she had to say. She was "surprised" that her employees would act that way and she said that my complaint said I wanted to return the item in question which is not true at all. She then told me that she would send a service man here to do the electrical work and when I told her that her employees told me there was no service man there that could do it she stated that she couldn't believe they said that either. I'm not sure but I got the feeling that she was calling me a liar? Maybe not but she kept telling me that she couldn't believe they would say that or do that. I have no reason to make this up. I spent a lot of money and it seems like this entire company wants to make it a joke. Today, Thursday April 16, 2015, I received four calls from someone named [redacted] at the Corporate office for Schewels who handles all the Revdex.com complaints? I answered the third call and she proceeded to talk very loudly at me and would NOT let me say anything. She then called me and my son a liar in so many words by stating that we signed a paper stating that we knew there would be no hook up and no cord. We did sign the paper to finance but again were NEVER told about a cord or needing an electrician. She would not let me tell her ANYTHING and then wanted to fax me the paper we signed because apparently I was stupid and didn't know what I was saying. Then she said that the store would send a service man here and when I tried to tell her about being told there were no service men she yelled and said "no I meant we would hire someone to come out". When I tried to say that I had been told several different things about Schewels service men she again would not let me talk and started talking VERY loudly to me. I got VERY upset at her yelling at me and not allowing me to talk and I hung up. I called the store manager [redacted] and left her a voicemail stating that this [redacted] NOT call me again because I would not be yelled at nor would I allow someone to call me or my son a liar. I also stated that if necessary I would consult an attorney about all of this. I do not want anyone else from Schewels to call me, yell at me, call me and my son a liar or anything.
I received your complaint on 04/16/15 concerning Ms. [redacted]. We have tried on two other occasions to deliver the replacement cushion to Ms. [redacted] and there was no one at home. Today on 04/17/15 we are also going in her area to try and take care of her cushion. With regards to...
the Smart Phone we advised her that we would agree to give her a phone, she or a representative would just need to come by and sign for it. If you need any other information feel free to contact me.Sincerely,[redacted]Schewel Furniture[redacted]
I also have phone records and documentation as well as a witness who was with me when I made my physical first monthly payment an told [redacted] of the problem with my couch. I was told by the delivery people that once they deliver a piece of furniture they could not take it back I would have to go threw my sales person at time of purchase. Schewels is not telling the truth.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted]’s warranty ended on April 5th, 2017. She did not contact the store or our office with the current issue until May 8th. Since the warranty is no longer in effect, we have fulfilled all warranty and service obligations with regard to her furniture. If she has any questions, she may contact...
the store manager for further assistance.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint stating I failed the contract of my terms. They have. After paying off my account, I will not be conducting business with this company. They are unprofessional and like a second hand store. After they receive your money & under their terms the customer service goes out the window.
We are sorry that you’ve received service that prompted you to contact us with a complaint and we regret any inconvenience or frustration that your experience has caused you. We are willing to provide you two options for the inconvenience you have endured. We can give you $394.23 in a form of a...
check, which is the difference of the original credit of $1,182.69 and the credit you did received of $788.46. The second option is we can provide you a recliner that goes with your sofa and loveseat at no charge. Please contact our [redacted] store manager with your decision.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is in reference to complaint number [redacted]. As of this morning, May 4th we are not able to get a satisfactory outcome with the business in question. Thanking you in advance I am
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the television had been removed from the box before delivery to my home so that the brackets could be installed on the back of the television so that it could be hung on the stand that I purchased to go along with the television. I was handed the original stand that was covered with a plastic/foam like wrapping and a plastic bag that was open and had several screws in it. I placed the stand and the plastic bag with the screws together so that if I ever decided to use the original stand, I would have everything. However, as I stated in my original complaint, there was no guide stand in the supplies I was given. The salesperson, [redacted] and an African American gentleman who delivers came into my home and affixed the TV to the stand that I purchased. Again, this is unacceptable considering the amount of money spent for the purchase of this product and that I paid it off as promised. So much for customer service from what is supposed to be such a reputable company and from a salesman who takes pride in the fact that he is a "christian" and believes in treating his customers right. I still feel I should be reimbursed for a part I NEVER received whether it was 30 minutes or 3 years before I discovered they NEVER gave me the part!
Regards,
[redacted]
DEAR [redacted]
MRS. [redacted] CAME INTO THE STORE ON 09/04/15. SHE TRYED OUR RECLINER ON OUR SHOW ROOM, AND LIKED IT & THEN DECIDED TO PURCHASE IT. WE DELIVERED THE RECLINER TO HER RESIDENCE ON 09/10/15. SHE CALLED INTO OUR STORE ON 09/11/15, AND WANTED TO RETURN IT. I THEN TOLD HER THAT WE HAD A...
20% RESTOCKING FEE(WHICH IS POSTED IN OUR STORE), AND SUGGESTED THAT WE GIVE HER INSTORE CREDIT TO RESLECT DIFFERENT MERCHANDISE DUE TO THE FACT THAT THERE WAS NOTHING WRONG WITH THE CHAIR SHE HAD PICKED OUT BESIDES THE FACT OF IT BEING TO FIRM. I EXPLAINED TO HER THAT THE REASON OF THE 20% RESTOCKING FEE WAS DUE TO THE FACT THAT WE WOULD THEN HAVE TO SELL THE CHAIR AT A DISCOUNTED PRICE WITH NO WARRANTY, BECAUSE IT HAD BEEN IN SOMEONE ELSES HOME. MRS.[redacted] WAS NOT HAPPY WITH THE INSTORE CREDIT. SO MOVING FOWARD OUR RESOLUTION TO THE PROBLEM IS TO REFUND MRS. [redacted] EVERYTHING EXCEPT 20% RESTOCKING FEE OF THE PRICE OF THE CHAIR & DELIVERY CHARGE. WHICH MEANS SHE WILL GET A REFUND OF $619.84, AND WE WILL PICK UP THE MERCHANDISE AT NO CHARGE. THERE WILL BE NO INSTORE CREDIT. I HOPE THIS WILL RESOLVE THE MATTER. THANK YOU FOR YOUR TIME!
SINCERELY,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
No, I am not satisfied, in the first place when the first washer was replaced, They didn't asked me about renewing my warranty, and the warranty is still active and servicing me now, until this new problem occur, so if I am responsible to pay for extended warranty why didn't they asked me, or tell me that when they replaced the first washer, I would think that would have applied to the first warranty too. I still have 2 years left on the original warranty, and now they want me to pay for another warranty, which I do not feel I'm responsible for replacing, because of there appliance going bad. I do not want to do business with them, I feel they are not being transparent, and I would like a full refund of monies that was paid on the second washer. If the first one cost 849.00 and he second one cost 719.95 for a difference of 129.05 that means I've given them a profit of 129.05 plus interested that has incurred over time, so to me I've been loosing money because no refund was given, so I just gave them 129.05. (Is that right?) How many other unsuspecting customer this has happen to that didn't know any better. If I were to pur[redacted] another washer form them this would be my 3rd washing machine.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My husband and I have considered this offer carefully. We are grateful that Schewel's at least offered a store credit. Their response stated the chair was sold to us "as is". These words were never used. The sale invoice does not have those words any where on it. We would have to put money with the credit to purchase a new chair. We really do not trust this furniture store to stand behind a new purchase or be truthful in our dealings with them. Bottom line, this chair was not leather and was sold to us as such. This was not addressed in the response. We really do not to want to do further business with this company. So, we are rejecting the offer of store credit. The only satisfactory resolution for us is a refund.
Regards,
[redacted]
Our store manager was waiting for a call back from Mr. [redacted] after he had spoken with his contractor. The store manager has never heard back from him. Our employees had acknowledged a scruff on the wall; however, they don’t think they damaged the floor. For all intensive purposes, we will clear...
Mr. [redacted]’s balance to end this complaint.
Based on our review, we discovered that Mrs. [redacted] has her extended warranty left. We will give her a 100% credit for her furniture.
I did speak with [redacted] and she explained what was going on and took care of this for me...however, I do not believe it was the staff's decision to make about not following normal procedure and call the supervisor..and leading me to believe that they had tried to contact [redacted] for 2 days..that was deceitful on their part towards a customer and was not their decision to make deciding since it was a gift for my husband for Christmas to assume they should have took it upon themselves to determine that I should wait...other than that I am very pleased with the service and help that Ms [redacted] gave me ...she was very pleasant to talk with and was straight forward with me as I also did appreciate the call I received from Mr Schewel. It is nice to know that owners still care about their customers. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]