Special Ops Moving

when moving drywall damage is sometimes unavoidableour agreement addresses itthere is nothing to arbitrate

Unfortunately we cannot give you a full refundAnd we have no issue with you writing a reviewBut you wrote on one site and that goes beyond sharing your experienceOne review would have accomplished thatIt was vindictive and malicious hence my reaction the next dayThat said I was not happy with the way your job went and felt bad about the conversation the following daymy offer to resolve this would be a 15% discount for being late and filing a claim for any damage(We will do the claim regardless of course) in exchange you delete the duplicate reviews and update the original.I am extremely sorry for the lateness and bad communicationIt is not what we usually dowe pride ourselves in giving great customer service and excellent communicationObviously there were issue with your job and we'd like to make you feel better about itThanks againAnd let us know

we unfortunately don't agree with mr ***He also leaves out some very critical factson the original day of the move all his belongings didn't fit into one foot truck and we dispatch another crew to the pickup locationThough we were busy we were able to move jobs around to accommodate mr [redacted] because my recollection was that he had to be out of this propertyThe move did take longer but mr agreed that this was in no shape or form something we had control over and the crew did a good job.The original stay in our warehouse was supposed to be or days (our system is updating as I type this so I can't look it up) we unloaded the contents of the trucks and place them in our warehouseOn the planed move out day and after warehouse prep and partial loading of our trucks we were informed that mr [redacted] closing was delayed and he would not be moving out as scheduledWe unloaded (no charge for this extra labor) and were informed that he would let us know the new delivery dateMr [redacted] was upset that, although he agreed to the daily warehouse rate in writing, that he had to pay for the extra timewe were not given very much notice as to the new move out date but nevertheless it was scheduled to accommodate mr [redacted] the best we couldThis was also close to a holiday and basically our month end rush timeWe were behind on our am jobs and admitt some communication issuesWe had some morning jobs run longer due to a decent morning snow stormWe simply can't do much about the weather conditions any more than any other transportation company such as an airline delaying its flightsThe next day still really behind from the previous day we delivered the job admittedly a bit lateMr [redacted] was not charged for the crew member who went home earlyOur crew also could not fit bicycles a ladder and a shelf onto the truck and these items were delivered a few days later at no charge.as far as any damage we are happy to provide the following information to set up a claim:an email should be sent to [email protected] along with a description of the damage, the items make and models and pics of the damaged itemsIt is contractually agreed that a claim for damage must be filed within days but we are happy to extend this to as long as reasonably neededOn every job we provide and customers sign a disclosure titled "what to do if items are damaged or missing" (we are also happy to provide the Revdex.com with a complete file)we feel under the circumstances (weather and changing the scope and moving date) we did a good jobWe will stand behind the damage claim if one is filedAt this time however we feel no refund is dueWe have many many hours of labor in this job warehouse time, forklift driver etcA full refund is unreasonablespecial ops moving

Complaint: [redacted] I am rejecting this response because:I have submitted a form for the damage complaint and nobody has responded I reached out to Jessica again, the claims contact and she said she would look into it Again, she never responded They do not need to resend the form, they need to process the claim Sincerely, [redacted]

we did have a computer glitch that caused us to miss the moverefund for deposit will be issued tomorrow

we offer basic valuation (.60c per pound) to customers on all jobswe also offer at extra cost full valuation protectionin addition due to the nature of moving sometimes large heavy objects and through limited access area can cause minor damageour bill of lading excludes certain damageslike drywall, trim etc.we do 3000+ moves a year and have a small number of damage complaints which are ALL paid in accordance to our bill of ladingon most sites (except the Revdex.com) who insists on linking us to a company we have nothing to do with, we have a 4+ rating some and higherwe are licensed and insured and certainly don't "steel peoples money".in fact the Revdex.com itself has rating on [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ We apologize for the damages caused during this moveIn order for the customer to receive compensation for damaged items, a claim MUST be filed I will email the customer our claim information now to: [redacted] If the customer wishes to have the claim information sent via [redacted] instead, please let me knowI will also have this customer claim expedited once filed Thank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submitted my claim form on [redacted] The company says it could take up to days to process the claimThe Revdex.com requested I get back with them regarding the company's response no later than [redacted] Consequently, I am still awaiting rectification of my claimWhat does the Revdex.com do in that event? Will this complaint be left open until I am notified of the company's processing of my claim? Final Business Response / [redacted] (4000, 14, 2015/08/31) */ By law the claim can take up to days to be fully processed, however I have contacted the claim department today asking them to please expedite this claim Final Consumer Response / [redacted] (4200, 16, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The claim has not been fully processedI'll wait to see what their resolution is before making further decisionsThey made no estimate of when the claim might be processed other than it could take up to days to do soI'll wait for firm action on their part

we cannot accommodate thiswhen moving furniture through tight access areas minor drywall damage can occurwe address this issue in our agreement

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ Movers Connection Inccharged and did Ms [redacted] move in the exact time the move was estimated forThe customer called me ( [redacted] ) to ask about the estimate and how much it was for because she has a budget and cannot go over [redacted] the remainder of the move not including the [redacted] depositI did clarify that the remainder of the move and explained the hour work minimum and how they charge after the minimum is upMs [redacted] did not speak to me about beds or any other additional inventory items, I also did not take her deposit, the sales team is in charge of thisThe customers move was estimated to be hours, by [redacted] law we cannot go above the estimate exceeding 10% of the moving costWe can schedule for the next day, however, by law we could not service anymore of the move on the original move dayMs [redacted] was sent the claim information on how to file a claim for damagesThis was emailed to her on [redacted] and a claim was filed on [redacted] The customer will be compensated for damages once the claim process is complete Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] is not telling the truthIt is a complete fabricationIt is true I was aware of the hour minimum, however, she did not mention that I called about adding additional boxes, and I ask how to edit the inventory listShe is leaving out the most important factsI listed bedroom suites on the inventory list, it makes sense there would be mattressesShe and this entire company is unethical and dishonestIn addition, has anyone addressed the FACT that [redacted] , who is one of the movers is on probation and has not one but two protective orders that are active ??? No one is addressing the fact that this mover has a terrible anger problem evidenced by the FACT he ripped the contact into, causing me to call [redacted] is not truthfulAnd as far as the claim, I filled it out the day she sent the information, but NO response, and I cannot trust [redacted] to call and follow upSo I am left with furniture that has been destroyed, and I am forced to continue to work with a company that works unethicallyHow do I continue to argue and fight for my rights against an individual that works for a company that is unethical? I want [redacted] to be investigated, I want to know why he is allowed in peoples homes with his past, and I want a total refund, and my furniture repair or replacedIn addition, I need someone to follow up with the insurance company since I am not able to communicate or trust the employees at this company due to their unethical practicesSincerely, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, there was correspondence via email, however, no one is acknowledging the phone calls I made to this companyIn addition, I have yet to hear back from the claim company on all my damaged itemsAnd is anyone even mentioning the fact that there is a mover, [redacted] that has a [redacted] , and [redacted] against himThis man is entering peoples homes, with women !! He exhibited violence toward me, that is why the Sheriff got involved Final Business Response / [redacted] (4000, 13, 2015/07/21) */ Unfortunately the claim company has changed, Ms [redacted] will be sent the proper information via email on how to continue her already filed claimher claim will also be expedited due to this change

Initial Business Response / [redacted] (1000, 6, 2015/08/25) */ The customer must file a claim in order to receive compensation for damagesI will send this information to this customer now via email at: [redacted] If the customer wants the claim infosent via USPS instead, please let me know Thank you! Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Movers Connection has not returned phone calls; has not followed through on messages left/actions promised, and has taken weeks to send a "preliminary" claims' contact despite assurances that would happen on day of move Movers Connection seems to be utilizing stall and avoidance tactics which, we now see, is consistent with their method of operation when it comes to damages they caused Final Business Response / [redacted] (4000, 14, 2015/09/15) */ THE CUSTOMER CAN CALL THE CLAIM DEPARTMENT DIRECTLY TO FILE THE CLAIM IF THEY ARE EXPERIENCING ISSUES FILING THE CLAIM ONLINEX-XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 16, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no resolution Movers Connection is apparently unaware of what it is doingI have already received notice that the claim has been received and that may take days to process.processnot resolve(That's days in addition to the plus days that have passed [redacted] Movers Connection asserted everything would be made right immediately.) I submitted it in detail to the alternative email address since the claim could not be submitted online(Error messages came up regarding the site's inability to accept submissions.) What's more, the insurance website came up as inactiveIt would seem that Movers Connection is stalling in hopes that the claim will go away which would be behavior consistent with published consumer reviews

We are unaware of who this customer is we don’t have this name in our database we do not service moves in **Perhaps they have us confused with someone else There are no specifics to respond to and we can’t propose resolution If the customer can provide more detail, including the service address, date of services and name we can respond appropriately and try to offer a resolution Thanks [redacted] **

Complaint: [redacted] I am rejecting this response because:My husband and I feel we were treated unfairly and disrespectfully throughout our entire experience with Special Ops Moving companyDuring the hours we waited for them to show up, from 4-9PM, there was very little communication including ignored phone calls, open ended texts, and promises of call backs that never happenedWe received no reassurance from the company in regards to the status of our Movers until 8pm, hours after the scheduled moving timeThis left us feeling anxious and frustrated, we were never offered a full refund of our deposit if we cancelled, only the option to rescheduleSince we had already been waiting so long, took off work and had our things packed with no bed to sleep on, moving that night was our only optionIf we would've have been offered a full refund, it would have been taken considering that once the movers arrived things only got worseThey were careless with our belongings and damaged brand new furniturePlease see attached imagesWhen speaking with the owner the next day to express my concerns and request for a refund, he was as unpleasant as the experience the night beforeI never threatened to write bad reviews rather explained our concerns as consumers and the steps we would take in order to review our experience with their servicesThere was absolutely no remorse or compassion from the owner for what they put my husband and I throughMoving into our first home as newlyweds should have been an exciting and worry-free experience, which is why we hired movers in the first place, instead we were left disrespected, furious and with damaged goodsAs consumers, we have the responsibility to report our experiences with businesses and share with others the quality of their serviceThis particular experience demanded immediate action and the reviews were shared honestly and openlyIf a full refund is given, as requested, we will amend these reviews, to share how and if the company made the situation right for us Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:When I go into the Revdex.com website to look up Movers Connection Inc, the screen print I have attached pops up with Special Ops Movers with the address that Movers Connection Inc filed their Articles of Incorporation under on 10/12/What a coinsidenceThey are the same companyThey have such a bad reputation, and no insurance claims company will cover them so they had to change their name.I demand payment from Special Ops Movers for my damages and collaterall damage spent with hours of reseach trying to get this resolved Sincerely, [redacted] ***

we disagreeI responded to insurance company and sent them all necessary info

we disagree with some of these statementswe were almost hours latethe truck had a minor mechanical issuehowever, our emailed and e-signed confirmation (attached) says the following:"THE ARRIVAL WINDOW PROVIDED IS A TIME FRAME ESTIMATE and WE CANNOT GUARANTEE THE ARRIVAL WINDOW to be precisely accurate but we will do our best to accommodate the window time frame."the $service fee was also fully disclosed both on the e-signed confirmation (attached) the initial response to this customer’s inquiry via email (see attached) "Based on your information provided we have anexperienced men crew available @ $perhour(Truck included)There is a hour work minimum and a one timeservice fee in the amount of $for fuel, mileage,and the round trip travel."this job was longer than anticipated due to difficult access pointsboth the pickup location and drop had flights of stairsthe pickup location had doors that had to be useddoors are smaller openings and must be held open making things take longeralso, the customer had difficult items to take apart and put togetherspecifically the crew noted some [redacted] furniture that took a while and required special toolsall of these factors contributed to a longer service timecertainly the customer could have put these items together herself this was strictly optional but she did ask the crew to do itour GPS unit on the truck did not show ANY stops between locationsOne thing to keep in mind is that these are large trucks and don’t travel as fast as cars I did mail a claim form and the damage will be coveredWe feel the billing for this job was fair and appropriate

our crew got pulled over and we didn't make the deliverywe issued a refund for the deposit (we will check on this and make sure)I guess we are not sure what else we can do besides voluntarily shut down for max? it was he who was rude and condescendingwe do our best to service every job but sometimes thing happen and we cantwe are sorry

Complaint: [redacted] I am rejecting this response because: business sent emails indicating they will only consider a partial refund and have a "repair specialist" that they use to complete repairs with no information about whether this person is a licensed contractor insured and bonded to perform this sort of workGiven the shabby way this business handled attempting to move my safe, I have no confidence that repairs will return my property to the state it was in when they arrivedFurthermore, they stated that if I do not use their "repair specialist" then I am forfeiting my right to make a claim for damage done to my property Sincerely, [redacted]

Special ops moving is unaffiliated with movers connectionWe are sorry but we can't help this customerthere has been much misinformation regarding the two companies and unfortunately most of it sourced directly from the Revdex.com

We will compensate this customer, however a claim MUST be filedI sent the customer the information via emailA claim has not been filed to date 01/07/

The cushion was found and deliveredWe offered $as compensation customer has so far not accepted thisWe will further work with him to resolve