Special Ops Moving

Complaint: [redacted]
I am rejecting this response because:  I have learned to not trust anything they say.  When I receive the...

check and it clears the bank, I will accept their response and we can clear this dispute.  Until then, I don't trust that they will follow through.
Sincerely,
[redacted]

I think thats what we said we were going to do

not sure

we will advise when our research is complete. it will take toll Monday

we cannot accommodate this. when moving furniture through tight access areas minor drywall damage can occur. we address this issue in our agreement

Initial Business Response /* (1000, 10, 2015/10/13) */
THE CUSTOMER DISPUTED CHARGES BEFORE THE AGREEMENT WAS EVEN SENT TO HIM. THE CREDITING DEPARTMENT FOLLOWED PROTOCOL FOR CHARGE BACKS. THE CUSTOMER WAS TO SIGN A RELEASE, NOT DISPUTE THE CHARGE. THAT IS WHAT WAS AGREED UPON AND THE CUSTOMER DID...

NOT FOLLOW THROUGH.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a blatant lie by Mover Connection. They new I had filed the dispute with my credit card company because I told [redacted] I had. Why should this stop any credit that they agreed to pay me? They're response admits that they agreed to refund a full credit and that they're going back on there word. They never sent the release or called me that they were no longer issuing the credit. In court they will lose more than the original agreement, but they obviously don't care or care about how horribly they treat they're customers.
Final Business Response /* (4000, 14, 2015/10/16) */
MR. [redacted] IS CORRECT THE AGREEMENT WAS NEVER SENT DUE TO THE DISPUTE. AGAIN, THE DISPUTE CAME IN AND A REBUTTAL WAS PROCESSED DUE TO THE DISPUTE. NO ONE WAS AWARE OF THE DISPUTE, AND IF ANY EMPLOYEE WAS AWARE OF ANY DISPUTE, THE AGREEMENT STILL WOULD'T HAVE BEEN SENT DUE TO THIS KNOWLEDGE.
Final Consumer Response /* (4200, 16, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] was aware of the dispute. This still doesn't change the fact that Movers Connection promised a full refund and went back on their word. They now pretend that they don't know who I am. All you had to do was explain that there couldn't be a dispute filed with the credit card to process the refund. Now Movers Connection is unwilling to help. I do not accept Movers Connection's proposed resolution because they haven't proposed to resolve anything.

Initial Business Response /* (1000, 5, 2015/06/26) */
Movers Connection Inc. charged and did Ms. [redacted] move in the exact time the move was estimated for. The customer called me ([redacted]) to ask about the estimate and how much it was for because she has a budget and cannot go over [redacted] the...

remainder of the move not including the [redacted] deposit. I did clarify that the remainder of the move and explained the 2 hour work minimum and how they charge after the minimum is up. Ms. [redacted] did not speak to me about beds or any other additional inventory items, I also did not take her deposit, the sales team is in charge of this. The customers move was estimated to be 3 hours, by [redacted] law we cannot go above the estimate exceeding 10% of the moving cost. We can schedule for the next day, however, by law we could not service anymore of the move on the original move day. Ms. [redacted] was sent the claim information on how to file a claim for damages. This was emailed to her on [redacted] and a claim was filed on [redacted] The customer will be compensated for damages once the claim process is complete.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] is not telling the truth. It is a complete fabrication. It is true I was aware of the 2 hour minimum, however, she did not mention that I called about adding additional boxes, and I ask how to edit the inventory list. She is leaving out the most important facts. I listed 2 bedroom suites on the inventory list, it makes sense there would be 4 mattresses. She and this entire company is unethical and dishonest. In addition, has anyone addressed the FACT that [redacted], who is one of the movers is on probation and has not one but two protective orders that are active ??? No one is addressing the fact that this mover has a terrible anger problem evidenced by the FACT he ripped the contact into, causing me to call 911... [redacted] is not truthful. And as far as the claim, I filled it out the day she sent the information, but NO response, and I cannot trust [redacted] to call and follow up. So I am left with furniture that has been destroyed, and I am forced to continue to work with a company that works unethically. How do I continue to argue and fight for my rights against an individual that works for a company that is unethical? I want [redacted] to be investigated, I want to know why he is allowed in peoples homes with his past, and I want a total refund, and my furniture repair or replaced. In addition, I need someone to follow up with the insurance company since I am not able to communicate or trust the employees at this company due to their unethical practices. Sincerely, [redacted]
Final Consumer Response /* (4200, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, there was correspondence via email, however, no one is acknowledging the 2 phone calls I made to this company. In addition, I have yet to hear back from the claim company on all my damaged items........ And is anyone even mentioning the fact that there is a mover, [redacted] that has a [redacted], and [redacted] against him. This man is entering peoples homes, with women !! He exhibited violence toward me, that is why the Sheriff got involved.
Final Business Response /* (4000, 13, 2015/07/21) */
Unfortunately the claim company has changed, Ms. [redacted] will be sent the proper information via email on how to continue her already filed claim. her claim will also be expedited due to this change.