Special Ops Moving

the check went outwe will investigate why customer has not received itwe will send new on if necessary

we are required by the *** to not exceed the estimates we give customerson the original day of the move crews went all the way up too the estimate of the job (did not exceed)by law they could no longer workthe next day a new crew was sent out and they could figure the beds
outwe did not charge anything for the 2nd day and were going to do it for freethe customer did not have instructions for the beds and the movers were there hourstaking things apart doesn't nessesarly mean you know how to put them togetherwe did not put the beds together but we also didnt charge anything nor could we because of ***'s laws regarding moving estimateswe are very sorry this happened but our hands are basically tied we cannot exceed the estimate for the move

check sentwe had an employee we let go who didn't do a good job finishing the claims

we feel all charges are appropriatethe move was hours (per attached GPS screenshots) and one hour travel (disclosed on estimate)what we charged was hours plus travel, giving the customer a minute credit for the truck battery and another minutes as a curtesy discount.again we feel
the charges were fair, appropriate and no further discounts are due

Complaint:
I am rejecting this response because:You may disagree with what your BOL states but it is yours and you are liable Special ops can't even follow up on claims? Why do you even have a claim form? Just tell people you can go into their home and damage their property and you won't do anythingAny reputable company would take care of their customers, special ops is proving otherwise My claim is still open and the repair needs fixed What are you going to do about it? You can't even reply to your insurance adjuster

Complaint: ***
I am rejecting this response because:This is not the right company! The company I filed a complaint against is Movers Connection DenverThe following information is their contact info:*** * *** *** *** **
*** ***
Please contact this company in lieu of this incorrect one
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: We were never told the set times were "estimated times" On occasions I had to waste my time waiting on the movers when nothing was communicated with me about times being delayed or pushed back When the job was set up it was made very clear of the location and time constraints on the moveWhen the mover called the night before to confirm the original move at 8:p.mthat night he never mentioned that they were out of materials or would be delayed He confirmed just the opposite that they were getting a early start since the location was 2-1/hours away and they would be there early in the a.mIt wasn't until 11:a.mthat day that I was called by the same mover to let me know they were just leaving and had been delayed I requested multiple times to have updates and speak with someone at their office and was told I would be contacted and was not I then had to call and email again at 7:p.mthat evening to get a status update on the move I was then told they were still moving/packing and it would be a while before they would be done and better to meet in the a.mat the storage We then confirmed a hard time of 8:a.mThis move was to take day per the quote it took Had they left early in the a.m like they stated we could have knocked off day So here we are on Tuesday I am at the storage facility at 8:a.mper the conversation the night before I try calling the office multiple times at 8:finally at 8:I get a call from the movers asking what time would we like to meet I said you were supposed to be here at He then yelled at dispatch as no one ever told them that They finally arrived at We then were told a bed was left behind We moved the stuff out I talked to the owner like I mentioned before all seemed fineThey offered to help with the storage if needed for the bed left behind Then we find out from the cleaning lady there are multiple beds left behind and drawers of items Fast forward to day I texted the owner he confirmed they would be at the cabin at I sent all the pictures showing all the times left It is the same crew who had been there before so they know the drive and how long it takes however they again are over a hour late Its like they are trying to waste our time And this is where 10% refund is unacceptable They arrived in a personal vehicle which I never received proof that it had the right insurance to carry my belongings No boxes, No room for all the stuff left behind My bed was bungie corded on the back of a truck on a dirt road for a hour which is unacceptable I communicated with the owner several times who told me to "let them do their job" but how can you do your job with no boxes or room in the truck or a proper truck for that matterThe guys said multiple times they were not getting paid as it was their "mess up" and when questioned about the boxes and not having room they said they were never told there was anything else left behind but the beds My husband and I had to pack up the remaining items minus the beds and WE had to load our truck front and back full of items WE had to spend over hours of our Sunday doing this companies job Had they done it right the first time we would not have had to waste our times on multiple days However thank god nothing is broke that we know about and yes it came in under budgetHowever we were willing to pay the price quoted The price was quoted it could go up we agreed and hired them In this case nothing came in under budget when I had to miss hours of work on the first trip to the storage and my husband and I had to spend hours of our Sunday helping this company do their job Had we not gone up on Sunday to make sure all the times were moved we would have lost our times as our sale was finall the next day I wouldn't have realized the extent of the stuff left behind (all the shed items the cleaning lady didn't see or the stuff on the porch) and then what? The way this job ran from start to finish was totally unprofessional and wasted a lot of time we didn't have to spend We will not accept 10%
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessaryI do not want this complaint closed as if Special Ops answered it--they didn't. What is the cost and who pays it? I do not expect Special Ops to pay what they owe, and I would not want to add any additional cost onto myself alone--I am already down close to one thousand dollars from the original destroyed household goods
I have attached a scanned copy of the original (and re-sent) signed settlement letter to Special Ops.Regards,
*** *** ***

refund should have been issued and we will check on that and redo if not donewe ask once its done customer adjust his review on google to reflect that

Our understanding of the complaint was that the customer wanted $for his couch because the cushion was missing, the couch being useless without itWe redelivered the cushion and are offering $ to resolve the remaining issues.all we are asking in return is that *** *** update his complaints on Google and else where to show the matter has been resolved to his satisfaction

Complaint: ***
I am rejecting this response because this law of not being able to exceed the estimate should have been explained to me at the time the movers leftNone of this was said then, nor was it said at any time to me other than right now on the Revdex.com siteI asked the movers if they were going to help me put my beds togetherThey said they wouldThey left without a word after taking my tipThey lied to my face***, the owner, knew this was the wrong thing to doThose movers put all the nuts, bolts, etcfor the three beds in one bagThat was a ridiculous thing to doMy beds are not extraordinarily complicated to assemble, except for the fact that it was necessary to figure out what nuts, bolts, etcwent with which bed due to the incompetence of the original moversI am not asking for this move to be freeI am asking that my tip be refunded and to be given a reasonable refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: You broke my belongings in your broken truck and refuse to answer calls or talk about it at allPrepare to be served.
Sincerely,
*** ***

Revdex.com:
I would like to reject the offer of Mediation for complaint ID ***
Regards,
*** *** ***check sent

this Job came in right at the estimate (see attached E-Signed estimate)our crews go at a pace comfortable for them to safely do the jobwhen I first talked to Rachael she expected the job to be "under the estimate"our disclosures clearly state that our service is hourly and any extra work can
lead to overagesin this case the customer wanted additional work to be done for free and we simply can not do thatthe damage claim is in processcustomer was sent an acknowledgement letterI can resend if needed thanks

claim is in process and can take unto days (although usually much less)

Yes, I have been waiting for months to get my refund and it has been one excuse after another! I can't believe they are still not cutting me a check for the $that they owe me.What
is it going to take for me to get my money from this company? They lied and said it was in the mailI wonder how many people they have done this to? Thank you, *** ***

Complaint: ***
I am rejecting this response because: I will accept this response when the refund hits my accountI will also gladly update my google review stating the refund was given.
Sincerely,
*** ***

claim is not ready and is in processI will check on it Monday

Our company is not affiliated with Movers Connection

we cannot issue a full refund and largely disagree with the statements here