Sign in

Specialized Loan Servicing, LLC

Sharing is caring! Have something to share about Specialized Loan Servicing, LLC? Use RevDex to write a review
Reviews Specialized Loan Servicing, LLC

Specialized Loan Servicing, LLC Reviews (581)

Initial Business Response /* (1000, 6, 2015/10/23) */
This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on October 16, and received by Specialized Loan Servicing LLC ("SLS") on October 19, regarding credit bureau reporting for the above
referenced mortgage account
After a review of the mortgage account and the payment history, we found that SLS is reporting information to the credit reporting agencies accuratelyIn accordance with the Fair Credit Reporting Act ("FCRA"), SLS is required to report payments and account status accurately; therefore, credit cannot be corrected as a courtesyEnclosed is a copy of the payment history and transaction codes for your review
If there is a specific item on your credit reporting that you are disputing, please provide our office with a signed letter detailing your dispute along with an unedited copy of the credit reportOnce this information is received, we will review the matter further
In researching your account, we have found no errorsYou have a right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:a.muntil 6:p.mMT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:a.muntil 5:p.mMT
Initial Consumer Rebuttal /* (3000, 10, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please note that the only reported payment for tge month of August , September and October haven't been reported yet, and they are already paid , I understand takes time to do sob, but September has been paid for almost days now , thank you for your help
Final Business Response /* (4000, 12, 2015/11/03) */
This letter is in response to a rebuttal filed with the Denver Revdex.com ("Revdex.com") on October 26, and received by Specialized Loan Servicing LLC ("SLS") on October 27, regarding credit reporting for the above referenced loan
Our records indicate that we have previously responded to a similar request for credit reporting information on October 23, We have enclosed this letter for your records
According to our records this account is current and contractually due for November 1, in the amount of $We report to the credit bureaus on or about the 10th of each monthWe show that we have reported this account to the credit reporting agencies as current for the months of August, September, and October When a loan dispute or inquiry is received by SLS, we place coding on the account to withhold all credit reporting during the time the matter is being researched and a written response is being createdHowever, at the time the response letter is sent, coding on the account returns to its reporting statusThis is in accordance with applicable law
In researching your account, we have found no errorsYou have the right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:a.muntil 6:p.mMT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:a.muntil 5:p.mMT

Initial Business Response /* (1000, 6, 2015/11/24) */
This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on November 11, and received by Specialized Loan Servicing LLC ("SLS") on November 12, regarding the service transfer for the above
referenced mortgage account
This account service transferred to SLS on May 15, SLS does not own this note or have the rights to sell or transfer this loanSLS is a third party servicer, contracted by the investor to service this loan per the terms of the original loan documentsAccording to the terms listed in your Deed of TrustPer the Deed of Trust, page of 6, section 20- Sale of Note; Change of Loan Servicer; Notice of Grievance-the note may be sold or service transferred at any timeFurther detail is also found on page 1, section on the Note
When this account service transferred from the prior servicer to SLS, the account balance was $49,We have enclosed a copy of your payment history in order for you to review your account and how your payments were appliedThis payment history reflects the account balances after each payment was made
In researching this account, we have found no errorsYou have the right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for their reference as outlined above
If you have any questions regarding this information, please contact Customer Care toll free at ***, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ***, Monday through Friday, 8:a.muntil 5:p.mMT
Initial Consumer Rebuttal /* (3000, 8, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any paperwork and the paper I signed almost years ago was for 48,
Final Business Response /* (4000, 10, 2015/12/03) */
This letter is in response to a rebuttal filed with the Denver Revdex.com ("Revdex.com") on November 25, and received by Specialized Loan Servicing LLC ("SLS") on November 27, regarding account information and the service transfer for the above referenced mortgage account
Our records indicate that we have previously responded to a similar request regarding the service transfer on November 23, We have enclosed this letter for your records
According to our records, you completed a loan modification in December with the prior servicerAt the time of the service transfer to SLS, you had an account balance of $49,We have enclosed a copy of the prior servicer's payment history in order for you to review your account and how your payments were appliedThis payment history reflects the account balances after each payment was madeAlso enclosed is a copy of the loan modification that was completed in December for your records
In researching this account, we have found no errorsYou have the right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for their reference as outlined above
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:a.muntil 6:p.mMT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:a.muntil 5:p.mMT

This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on February 5, and received by Specialized Loan Servicing LLC ("SLS") on February 5, regarding the Private Mortgage Insurance ("PMI") for the above referenced mortgage accountWe received your
request for the removal of the PMI account on October 10, We previously requested this authorization on October 17, Our records do not reflect that we received your signed formWe regret any inconvenienceOur enclosed letter dated February 1, states that we have not received your signed authorization to complete a valuation of the propertyOn February 15, we spoke with you regarding the authorization still neededPlease sign and return the enclosed formOnce the valuation is complete, we can then review for PMI removalWe have researched your account and our records indicate that the PMI removal described in your dispute was not in errorWe trust that we have responded to your concernsYou have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below, but please note that SLS has already enclosed them for your referenceIf you have any questions regarding this information, please contact Customer Care toll free at 1-800- 315-4757, Monday through Friday, 6:a.muntil 6:p.mMTSLS accepts calls from relay services on behalf of hearing impaired borrowers

Dear *** *** and *** ***, This letter is in response to a rebuttal filed with the Denver Revdex.com (“Revdex.com”) and received by Specialized Loan Servicing LLC (“SLS”) on November 20, regarding credit reporting We understand the account was included in a Chapter bankruptcy that was discharged on August 28, SLS is obligated under federal bankruptcy law to comply with the requirements of the mandatory discharge injunction. Accordingly, the information contained in this letter is for informational purposes and is not an attempt to collect a debt or impose personal liability with respect to any portion of the debt that may be discharged. For your information, the account is currently due for the January 1, contractual monthly payment SLS’ records indicate SLS sent you a letter dated November 16, (a copy of which is enclosed) addressing your concerns regarding loss mitigation, the escrow payment and credit reporting. Please refer to the enclosed letter for further information regarding your initial concerns Your complaint raises the issue that SLS is saying you did not make payments from December to May 2017. Your initial Revdex.com dispute indicated SLS never gave an answer as to why we were not able to modify your loan. As indicated in the enclosed letter dated November 16, 2017, with regard to your concerns about the modification of your loan, a letter dated November 10, extended a Standard Repayment Plan Offer The Standard Repayment Plan Offer required Repayment Plan Payments on December 1, through May 1, in order to finalize the modification offer. SLS’ records do not indicate the receipt of the December 1, through May 1, Repayment Plan Payments. The Repayment Plan Payments are different than the contractual monthly payment required by the loan documents. SLS was unable to modify your loan because you did not submit the required Repayment Plan Payments in the required timeframe With regard to your demand that SLS give you credit for making mortgage payments, SLS’ records indicate the receipt of the December through May contractual monthly payments (which are different than the Repayment Plan Payments required by the extended Standard Repayment Plan Offer) and subsequent application thereof As noted in SLS’ letter to you dated November 16, (enclosed) and above, SLS’ records indicate the account was included in a Chapter bankruptcy that was discharged. Accordingly, SLS is unable to report to the credit bureaus regarding payments for this account. A copy of SLS’ transaction history with transaction codes is enclosed. Please refer to the enclosed payment history for further information regarding the receipt and application of voluntary payments We have researched your account and our records indicate that the servicing activity and loss mitigation activity described in your dispute were not in errorWe trust that we have responded to your concerns. You have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below but please note that SLS has already enclosed them for your reference If you have any questions regarding this information, please contact Customer Care toll free at 1-800-315-4757, Monday through Friday, 6:a.muntil 6:p.mMT or TDD 1-800-268-9419, Monday through Friday, 8:a.muntil 5:p.mMT. SLS accepts calls from relay services on behalf of hearing impaired borrowers

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on April 25, and received by Specialized Loan Servicing LLC (“SLS”) on April 26, regarding payments, late fees, and credit reporting on the above-referenced mortgage accountOn March 6,
we mailed a payoff quote to you per your request. The payoff instructions state that we must have certified funds in order to process and payoff this loan. We received a check in the amount of $73,on March 7, that we returned with our letter dated April 5, informing you we needed certified fundsOur records reflect we received the funds in the amount of $72,and this account was paid off on April 27, and reflects a zero ($0.00) principal balanceWe have enclosed a copy of the payment history with our transaction codes for your records. A copy of the lien release will be recorded with the county within days. According to our records, there were no negative payments reported to the credit bureaus as delinquentIn accordance with the Fair Credit Reporting Act (“FCRA”), SLS is required to report payments accurately as they were receivedIf you have a specific dispute regarding the credit reporting information we have reported, please send us a signed letter detailing your dispute along with an unmarked copy of your entire credit report(s)We will not refund the amount charged for the canceled check fee in the amount of $32.00. We have verified that we received the certified payoff funds on April 18, 2016. Your payments are due on the first of the month and you are allotted a fifteen-day grace period before a late fee is assessed. This fee is valid and payable. In compliance with the laws set forth by the state of North Carolina, enclosed is the following information: • This account is currently not due to SLS• There is no principal balance due to SLS on this account• There are no funds being held in a suspense account• The escrow balance as of the date of this letter is $ Note holder contact information: Deutsche Bank National Trust Company, as Trustee for First Franklin Mortgage Loan Trust 2006-FF16, Asset-Backed Certificates, Series 2006-F* *** *** *** ***
*** *** ** ***
Enclosed is a copy of your signed Note as well as your payment history for the above referenced loanSLS is the servicer on behalf of the Note holder correspondences made with the Note holder will be handled by SLSIn researching your account, we have found no errorsYou have the right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined aboveIf you have any questions regarding this information, please contact Customer Care toll free at ###-###-####, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ###-###-####, Monday through Friday, 8:a.muntil 5:p.mMT

This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on
December 17, and received by Specialized Loan Servicing LLC ("SLS") on December 18,
regarding a copy of a check to pay taxes on the above referenced mortgage account
According to our
records, this account was paid in full on April 17, and is closed; as such the
account reflects a zero ($0.00) principal balance
We issued you a refund in the amount of $on May 4, for an overpayment on the escrow
accountOur records show that on April 14, we paid *** *** for taxes paid from the
escrow account in the amount of $1,This was paid as a bulk wire payment and there is no check
to provideThe enclosed final escrow disclosure statement reflects this tax payment along the with
escrow refund that we had forwarded to youWe have also enclosed a copy of the payment history with
our transaction codes for your records
In researching your account, we have found no errorsYou have the right to request the documents relied
upon in reaching this determination by contacting us at the number below, but please note that SLS has
already enclosed the same for your reference as outlined above
If you have any questions regarding this information, please contact Customer Care toll free at ***
*** Monday through Friday, 6:a.muntil 6:p.mMT or TDD ** ***, Monday
through Friday, 8:a.muntil 5:p.mMT

Specialized Loan Servicing LLC (“SLS”) has received your complaint with the Denver Revdex.com on August 16, regarding the above referenced mortgage accountYour Qualified Written Request (“QWR”) is currently under review for the following reason Additional research is
needed regarding the payment and credit reporting issue. We realize the urgency of your inquiry and we appreciate your patience. We will have a response issued to you within the next fifteen (15) business days If you have any questions regarding this information, please contact Customer Care toll free at ***, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ***, Monday through Friday, 8:a.muntil 5:p.mMT

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on September 29, and received by Specialized Loan Servicing LLC (“SLS”) on September 30, 2016regarding payments, credit reporting, and fees on the above referenced mortgage account.Our records
indicate that we have previously responded to a similar request regarding missingcontractual payments and fees on August 15, We have enclosed this letter for your records.Our records reflect the the Chapter Bankruptcy was discharged on April 7, This account hasbeen delinquent throughout the bankruptcy going back through The final post-petition paymentreceived on April 1, satisfied the obligation for the March 1, monthly paymentPlease see thepayment history with transaction type “RP” for the repayment plan payments during the Chapter 13BankrutpcyAfter the account was discharged from the Chapter Bankrupcty, the next contractualpayment due on this account was for April 1, The payment we received on May 3, in theamount of $then paid the next contratucal payment due for April 1, paymentThis is whenthe payment was behindWe received a payment each month but was always behind one month sincethe bankruptcy discharge.We have enclosed the prior servicer’s payment historyPlease review their payment history and if youfind there is a descripacy, please send in documentation in order to review paymentsWe would needcopies of the front and back of checks or a rolling unedited bank statement(s).We have conducted a review and have not discovered any inaccuracies in the information we havereported to the credit bureausSLS has complied with your requests for information in accordance withboth state and federal lawIf you have a specific dispute regarding the credit reporting information wehave reported, please send us a signed letter detailing your dispute along with an unmarked copy of yourentire credit report(s) to us at the contact information above.There is currently $in uncollected late charges for the September 1, payment that wasreceived on September 27, which was after the day grace periodIn order to bring your accountcurrent, we will need $for the October 1, paymentIf a payment is received after the daygrace period a late charge will be billed to your account.In compliance with the laws set forth by the state of North Carolina, enclosed is a copy of the OriginalNote, payment history and the following information:• Your account is currently due for October 1, in the amount of $865.22.• The current principal balance due is in the amount of $67,(this is not a payoff quote).• There are no funds being held in the suspense account• The escrow balance is $275.12.Note holder contact information:Federal Home Loan Mortgage Corporation (*** ***)*** *** *** ***
*** ** ***SLS is the servicer on behalf of the Note holder correspondences made with the Note holder will behandled by SLS.In researching your account, we have found no errorsYou have rights to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at ***
***, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ** ***, Mondaythrough Friday, 8:a.muntil 5:p.mMT

This letter is in response to a rebuttal to the original complaint filed with the Denver Better BusinessBureau (“Revdex.com”) on July 6, and received by Specialized Loan Servicing LLC (“SLS”) on July 7, regarding a loan modification for the above referenced mortgage account.Our records indicate
that we have previously responded to a similar request for a loan modification onJuly 15, We have enclosed this letter for your records.We received a new Request for Mortgage Assistance (“RMA”) on October 2, that is currently under reviewWe received your photo copy of the 4506-T that is allowable however, the bottom of the pagewas cut off to show the signatory attestation box with your signaturesWe must be able to read the fullcopy of the 4506-TPlease send in a legible and full copyWe have verified that we received all otherdocuments to review for loss mitigation options.Please understand this process can take some time and we require all documentation to be dated withindays of the recent application or it may become too old to be considered recent informationThoughrequests for documentation may seem redundant, your investor may ask for current or morecomprehensive financial information at any timeThis is in addition to information that may haveappeared complete previouslyAdditionally, documents may be invalid due to their not being signed, ornot being completed correctlyThere is no guarantee of approval for any loss mitigation option.In researching your account, we have found no errorsYou have rights to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at ***
***, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ***, Monday throughFriday, 8:a.muntil 5:p.mMTYou may also contact your assigned Relationship Manager/Singlepoint of Contact (SPOC), *** (Teller ID: ***) by calling *** Financial information andother documentation can be forwarded to your Relationship Manager/SPOC by mail, fax, or email asfollows: *** *** *** *** ** ***, Fax: ***, Email: ***Pleaseinclude the ten-digit loan number on all correspondence

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on July 6, and received by Specialized Loan Servicing LLC (“SLS”) on July 7, regarding a loan modification for the above referenced second mortgage account.Our enclosed letter dated August 10,
2016, reflects that you were denied for a modification because youdid not make all the required trial plan paymentsWe received a new Request for Mortgage Assistance(“RMA”) on August 22, that is currently under reviewThe enclosed letter August 22, informed you of documents we needed in order to complete your review for loss mitigation optionsWe receivedyour copy of the 4506-T and other financial documents on August 30, We are currently reviewingyour documents and once a decision has been reached or if there is any additional information that isneeded, you will be notified of the results.Please understand this process can take some time and we require all documentation to be dated withindays of the recent application or it may become too old to be considered recent informationThoughrequests for documentation may seem redundant, your investor may ask for current or morecomprehensive financial information at any timeThis is in addition to information that may haveappeared complete previouslyAdditionally, documents may be invalid due to their not being signed, ornot being completed correctlyThere is no guarantee of approval for any loss mitigation option.In researching your account, we have found no errorsYou have rights to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at ***
***, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ***, Monday throughFriday, 8:a.muntil 5:p.mMTYou may also contact your assigned Relationship Manager/Singlepoint of Contact (SPOC), *** (Teller ID: ***) by calling ***Financial information andother documentation can be forwarded to your Relationship Manager/SPOC by mail, fax, or email asfollows: *** *** *** *** ** ***, Fax: ***, Email: ***Pleaseinclude the ten-digit loan number on all correspondence

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on December 15, and received by Specialized Loan Servicing LLC (“SLS”) December 15, regarding payment application and credit reporting for the above referenced mortgage account Our records indicate that we have previously responded to a similar request regarding credit reporting on December 29, 2017. This account is currently being escrowed for Homeowner’s Insurance and Taxes. At the time of the service transfer we received a negative balance of $-28.76. We have enclosed a copy of the prior servicer’s escrow statement for your records. We have reviewed all recorded telephone calls since this account service transferred to SLS on October 1, 2015. After your account service transferred, we received your initial call regarding your account on November 2, 2015. You stated that you needed to complete a payment since the prior servicer returned several payments to your financial institutionAt the time of this call, you were due for the July 1, payment. When speaking to our customer service representative, we provided you your full account number and verified the correct mailing address which was the property address as you stated you did not receive our lettersWe also put in a request to send them out to you againWe also provided our website address in order to pull off documents in order to complete a loan modification. On this date we accepted a payment in the amount of $6,With this payment it brought your account due for the November 1, contractual payment. In order to complete online payments, your account must be current (not over days past due)You indicated that you fell behind in payments due to being unemployed We received a telephone call from you on December 30, and stated that you needed to complete a payment of $3,000.00. We informed you that you were due for November and December With this payment you were then due for the January 1, contractual paymentYou requested a dedicated person to speak to each time regarding your account, however only when you are completing a loan modification and once we receive a completed package, will you be assigned a single point of ontact person. Also our telephone representatives are only allowed to give their first name and teller ID number to identify them. They do not provide their last names. On March 4, you contacted SLS to complete a paymentYou wanted to complete a payment in the amount of $4,in order to bring your account current to March 1, You indicated that you were not working and fell behindYou also advised us that you needed to replace your cell phone and requested the cellular telephone number be removed as you stated that you did not have a phone number currently On April 1, you contacted SLS to complete a payment. You wanted to complete a payment in the amount of $4,146.40, but we took a payment of $3,and used $from the unapplied funds suspense account to bring your account current and due for May 1, 2016. You indicated that you were currently unemployed but were currently approved for receiving disability benefits You contacted our customer service representative on May 13, regarding your mortgage payment. After we provided you the mortgage payment amount of $1,645.17, you questioned why your payment increased. Because of the cursing and language that was not appropriate, the call was ended. There were several calls where our representatives requested to have the language used to cease but had to end the call On May 6, we completed a new escrow analysis that reflected a shortage of $687.35. With this shortage it was spread over months with a total escrow payment of $and updated monthly payment of $1,effective July 1, 2016. We have enclosed our escrow analysis for your records On May 26, you contacted SLS to complete a payment as you could not complete a payment online. We completed your payment in the amount of $1,and waived the Western Union Convenience fee of $and late fee of $as a courtesy Most recently you contacted SLS on April 24, regarding a letter you received regarding an invalid and returned payment on your account. You advised our representative that you changed banks and incorrectly entered the incorrect banking account information, but then went into our system to cancel the paymentWe understand that you went back into the online system to complete the payment with the correct banking information. We confirmed we did receive your payment in the amount of $1,620.38, but did not have the opportunity to confirm the letter you were calling about as you requested to speak with a supervisor. We informed you that a supervisor was not available but with a contact number we could put in your request to contact you backYou insisted to speak with a supervisor and based on the tone and language being used, the call was terminated. We have conducted a review and have not discovered any inaccuracies in the information we have reported to the credit bureausThis is in accordance with the Fair Credit Reporting Act (“FCRA”), SLS is required to report payments accurately as they were received; therefore credit cannot be corrected to the credit bureaus as a courtesyPlease see the attached copy of your payment history from the time of the transfer of your loan Our records reflect that we have accepted your payments since the service transfer of this account and you were informed of your account number in (shortly after the service transfer)After listening to all calls we had access to, at no time did our representatives state that this would not affect your credit. They have always informed you of the due dates and amounts due on your account. At this time your account is current and due for February 1, in the amount of $1,We have enclosed the payment history with our transaction codes for your records We have researched your account and our records indicate that the payments and credit reporting described in your dispute were not in errorWe trust that we have responded to your concerns. You have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below. If you have any questions regarding this information, please contact Customer Care toll free at 1-800- 315-4757, Monday through Friday, 6:a.muntil 6:p.mMT or TDD 1-800-268-9419, Monday through Friday, 8:a.muntil 5:p.mMTSLS accepts calls from relay services on behalf of hearing impaired borrowers

Dear *** ***, This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on January 7, and received by Specialized Loan Servicing LLC (“SLS”) on January 8, regarding customer service, automated payments and the transfer of
servicing on the above-referenced mortgage account (the “account”) We understand the account was included in a Chapter bankruptcy that was discharged on January 23, SLS is obligated under federal bankruptcy law to comply with the requirements of the mandatory discharge injunction. Accordingly, the information contained in this letter is for informational purposes and is not an attempt to collect a debt or impose personal liability with respect to any portion of the debt that may be discharged. For your information, the account is currently due for the February 1, contractual monthly payment Your complaint requests the servicing of the account to be transferred to an entity other than SLS. SLS services this account by the terms of the Note and Mortgage (copies enclosed)Please refer to the additional origination documents provided at your loan’s closingYour Mortgage allows for the transfer of investor or lender without your authorizationAdditionally, SLS sent you a Notice of Servicing Transfer dated November 17, Your complaint alleges a SLS representative hung up on you. A review of the phone conversation on December 1, indicated the SLS representative did not terminate the call. Additionally, on January 9, SLS confirmed there was not a technical issue on our end that ended the call With regard to your concerns about automated payments, as noted above SLS’ records indicate the account was included in a Chapter bankruptcy that was discharged. Accordingly, SLS is unable to offer you enrollment in an automated payment program at this time. Please refer to the enclosed notice of transfer for further information regarding the remittance of voluntary payments We have researched your account and our records indicate that the customer service, automated payments and servicing transfer issues as.described in your dispute were not in errorWe trust that we have responded to your concerns. You have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below but please note that SLS has already enclosed them for your reference If you have any questions regarding this information, please contact Customer Care toll free at 1-800-315-4757, Monday through Friday, 6:a.muntil 6:p.mMT or TDD 1-800-268-9419, Monday through Friday, 8:a.muntil 5:p.mMT. SLS accepts calls from relay services on behalf of hearing impaired borrowers

Response for Complaint ID: ***In response to the complaint filed by *** *** on 2/12/16, the agent was made aware of terms and conditions regarding the fee of a BPO order when she accepted the orderThis document will serve as proof of our communication with *** *** On 1/22/16,
*** *** emailed our general BPO email box with the below. As you can see, a person named *** *** was the one who did all of the communicationIt was never clear who *** *** actually wasFrom: *** *** [mailto:***]Sent: Friday, January 22, 10:AMTo: *** ***Subject: order *** Houston MSPlease correct payment per our agreed amount $75.It was paid at $50.Thanks*** *** --- From: *** *** Sent: Friday, January 22, 10:AM To: '*** ***' Subject: RE: order *** Houston MSHello-The original fee was agreed for $with a due date of 12/It was not submitted for QC review until 12/which is days past the original due dateFees are reduced when the agreed upon due date is not metFrom: *** [mailto:***]Sent: Friday, January 22, 11:AMTo: *** ***Subject: Re: New BPO request from *** * *** *** *** *** ** ***I wasn't notifiedIf you do you have to advise meAnd allow me the opportunity to decline or have it reassignedTherefore you have to resubmit $to my account.In the future if I am late give me the opportunity to accept the reduced fee.***e principalI can't increase the fee without advising you if I determine the order is more difficult to complete after acceptance--RESPONSE--Please see the email received from *** *** advising you she assigned you the order and it does state your fee will be reducedWe will not be compensating you the $25.From: *** ***Sent: Thursday, December 17, 2:PMTo: '***'Subject: RE: New BPO request from *** * *** *** *** *** ** ***Hello ***This order is now in your queueThere is an appraisal under the documents for the subjectPlease note: Your fee can be reduced if you do not complete the BPO order by the agreed upon due date.After the above communication, we even received an apology from *** ***From: *** [mailto:***]Sent: Friday, January 22, 1:PMTo: *** ***Subject: Re: New BPO request from *** * *** *** *** *** ** ***I will verifyIf this was sent thenIt's my fault for not reviewing and I stand correctedFrom: *** [mailto:***]Sent: Monday, February 01, 8:AMTo: *** ***Subject: Re: The attched four orders fee was reduced without notifiication - Please correct to avoid a lien on each property in hrsRegardless I had notification for each ordersAnd the the most recent order you cut and paste the email to include the reduction of a feeFrom: *** *** [mailto:***]Sent: Friday, January 29, 6:PMTo: *** ***Subject: order *** was not paid at the contract agreed pricePlease remit correct amount immediately or I will place a lien on this property plus legal fees.Property address ** *** ** *** MS------------------From: *** ***Sent: Monday, February 01, 7:AMTo: '*** ***'Subject: RE: order *** was not paid at the contract agreed priceYour fee on this order was reduced due to the fact that it was submitted business days latePlease know that *** reserves the right to reduce fees on any order that is not completed within the agreed upon due date.From: *** [mailto:***]Sent: Monday, February 01, 9:PMTo: *** ***Cc: ***Subject: RE: order *** was not paid at the contract agreed priceBecause I wasn't notified, - I reserve the right to get the full agreed fee for my time and workTherefore I will be seeking to be paid---RESPONSE---You will not receive any additional money as you submitted this order days past the due dateYou have been notified every time those fees can be reduced.Also, *** *** is the agent on the accountPlease advise how you are related to this account.From: *** *** [mailto:***]Sent: Friday, February 12, 1:PMTo: *** ***Subject: Re: order *** was not paid at the contract agreed priceFinal Requestbefore filing lien with servicers / owners *** ***, *** *** etc) on properties I performed work on for your company as a subcontactorAll emails became contradictive and *** discontinued any further communication with *** *** as of 2/1/16.The below is a screen shot of the agents order and you can see proof of the date she submitted the report for QC Review on 12/when the order was in fact due on 12/ As a resolution to this claim being filed, Specialized Asset Management had a separate check issued on 2/23/to *** *** for the balance of $This amount was for Order # *** ($25) & *** ($45)A copy of the issued check is uploaded in the attachment section along with the tracking # for the package to her Please be advised, we followed all of our policies and procedures that every agent is made aware ofPlease reach out to *** with any further questions or when the outcome of this claim has been determined

Complaint: ***
I am rejecting this response because: since my chapter was discharged I continued to pay my house note on time Then I received a letter stating that my mortgage was being reassigned to SLSThe letter stated that my payments would be the same I always pay my bill through the bank on line so I updated the new information and my bank continued to sent checks on the first of the month No one notified me that the amount of my payments had changed, TWICE I had no idea I was behind until I questioned the mortgage relief applications I received in the mail I then realized that I had never received a bill in the mail,or an email telling me how much to send When I spoke to a representative on thee phone I was told that it was illegal for them to send me a bill This makes absolutely no sense to me I asked the lady how much I had to send to catch up and she could not tell me I was told she (***) would call me back with that information I did not hear anything from anyone for over a week so I called again to find out where I stood and I was told I had to wait till the 28th of the month for that information I was also asked if I planned on keeping my house Of course I am, where am I going to go? I am years old and I have lived her for over years I am very uncomfortable with SLS at this point
Sincerely,
*** ***

Dear *** ** ***, This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on February 22, and received by Specialized Loan Servicing LLC (“SLS”) on February 22, regarding your customer service interactions with SLS and the terms of the
previous loan modification agreements for the above-referenced mortgage account (the “account”) SLS’ records indicate SLS sent the letter dated February 23, (a copy of which is enclosed) in response to the Consumer Financial Protection Bureau (“CFPB”) case number ***. We regret any inconvenience this has caused If you have any questions regarding this information, please contact Customer Care toll free at ###-###-####, Monday through Friday, 6:a.muntil 6:p.mMT. SLS accepts calls from relay services on behalf of hearing impaired borrowers

This letter is in response to a rebuttal with the original complaint filed with the Denver Revdex.com ("Revdex.com") on March 22, and received by Specialized Loan Servicing LLC ("SLS") on March 22, regarding the pay off of the above-referenced second mortgage accountOur records
reflect that this account was paid in full on March 22, If it is determined that there is an overpayment, it will be refunded to you under separate coverWe have enclosed a copy of the payment history with our transaction codes for your recordsEnclosed is an unrecorded copy of the lien releaseThe lien release will be recorded with the county within daysIn each payoff quote it provides instructions with the amount of funds needed to pay off the accountOn the payoff quote number (4), it states: PAYOFF FUNDS MUST BE IN THE FORM OF A CASHIER'S CHECK OR WIRE TRANSFER (SEE INSTRUCTIONS)Our records reflect that our letter dated March 16, was returned to you with funds in the amount of $1,requesting certified funds in order to pay off this accountYou were billed a late fee of $as the final payment was received after the day grace periodThis is a valid feeThis information is also indicated on the payoff quoteThere were no negative payments reported to the credit bureaus as over days delinquentWe have researched your account and our records indicate that the pay off issues described in your dispute were not in errorWe trust that we have responded to your concernsYou have a right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below, but please note that SLS has already enclosed them for your referenceIf you have any questions regarding this information, please contact Customer Care toll free at 1-800- 315-4757, Monday through Friday, 6:a.muntil 6:p.mMTSLS accepts calls from relay services on behalf of hearing impaired borrowers

This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on February 27, and received by Specialized Loan Servicing LLC ("SLS") on February 27, regarding the service issues at the time of transfer on the above referenced mortgage accountThis account
service transferred to SLS on October 16, We have provided ***’s Notice of Servicing Transfer that is dated September 29, that was sent to youYour Mortgage allows for the transfer of service or investor without your authorizationEnclosed is a copy of the SLS Welcome letter regarding the notice of servicing transfer for your recordsSLS is a third party servicer, contracted by the investor to service this loan per the terms of the Note and Mortgage as applicableWe have enclosed copies of bothSLS does not own this loan nor was it sold to SLS for any profitWhen a loan transfers to SLS, the boarding process can take to days to completeOnce an account service transfers, we do not report delinquencies in the month of transfer as well as the two months afterwards, in order for any payments from the prior servicer to be applied correctlyWhen a loan dispute or inquiry is received by SLS, we place coding on the account to withhold all credit reporting during the time the matter is being researched and a written response is being createdHowever, at the time the response letter is sent, coding on the account returns to its reporting statusAfter the service transfer, we received $1,from the prior servicer for the escrow account and the account was due for the November 1, monthly paymentWe understand that the January and February payments were sent to the prior servicer; however SLS has not received these paymentsYou refused to send in an unedited copy of the bank statements for these paymentsYou will need to reach out to *** to verify the status of these paymentsCurrently we show this account is due for the February 1, contractual paymentWe have enclosed a copy of the payment history and transaction codes for your review and recordsWe have researched this account and our records indicate that the servicing issues at the time of transfer described in this dispute were not in errorWe trust that we have responded to your concernsYou have the right to request the documents relied on by SLS in reaching the determinations communicated in this letter by contacting us at the number below, but please note that SLS has already enclosed them for your referenceIf you have any questions regarding this information, please contact Customer Care toll free at 1-800- 315-4757, Monday through Friday, 6:a.muntil 6:p.mMTSLS accepts calls from relay services on behalf of hearing impaired borrowers

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) onNovember 15, and received by Specialized Loan Servicing LLC (“SLS”) on November 16, regarding a lien release for the above-referenced second mortgage account.Our records reflect we received the
funds in the amount of $5,and this account was paid in full onNovmeber 3, and reflects a zero ($0.00) principal balanceWe issued you a refund in the amount of$on November 18, for the overpayment on the accountWe have enclosed a copy of the lienrelease that was sent for recording with the county on November 25, It could take up to days forthe county to record the lien.We have added Suzanne Morita as an authorized third party on the account.In researching your account, we have found no errorsYou have rights to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at ***
***, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ###-###-####, Mondaythrough Friday, 8:a.muntil 5:p.mMT

Complaint: ***
I am rejecting this response because: SLS refused to state that they reported a past due account to he bureaus in errorI have provided my full credit report and they are asking for it againI am going to take a different route about this issue
Sincerely,
*** ***

This letter is in rebuttal in response to an original complaint filed with the Denver Revdex.com(“Revdex.com”) on April 14, and received by Specialized Loan Servicing LLC (“SLS”) on May 10, regarding escrow, payments and credit reporting on the above-referenced mortgage account.Our
records indicate that we have previously responded to a similar request for payments and fees onMay 13, We have enclosed this letter for your records.According to our records, the Chapter Bankruptcy was discharged on February 22, After thebankruptcy discharge, this loan was due for January 1, The January 1, payment was paid onFebruary 29, 2016, which was after the day grace periodThe February 1, payment was paid onApril 4, 2016, which was after the day grace periodThe March 1, and April 1, paymentsposted to this account on April 12, from the $5,remitted on April 11, This account isnow current and due for June 1, in the amount of $1,512.40.According to the enclosed escrow disclosure statement dated March 31, there is an escrowshortage of $-1,An escrow shortage is created when the anticipated escrow balance at the timeof the escrow analysis is less than the estimatedAn escrow shortage is created when the anticipatedescrow balance at the time of the escrow analysis is less than the estimated required balanceWe mustcollect enough to establish the required balanceUnder regulatory compliance, we have the option ofcollecting up to two (2) months of escrow as a cushion, which we choose to doIn this case, the cushionis $570.08.The escrow shortage on this account was approved to be spread over monthsThe new escrowpayment began on May 1, The new escrow amount is $($regular escrow amountplus +$shortage repayment)There have been no inaccuracies found in the recent escrowanalysisThe payment amount is correct based on the projected disbursements and the starting balance.The regular monthly mortgage payment increased from $1,to $1,for the May 1, 2016contractual obligationAccording to our records this account is currently due for June 1, with amonthly payment in the amount of $1,We enclosed the payment history and transaction codesfor your records.After a review of our records, we found that we are reporting credit information to the credit reportingagencies correctly and have not discovered any inaccuracies in the information we haveIn accordancewith the Fair Credit Reporting Act (“FCRA”), SLS is required to report payments accurately as they werereceived; therefore, credit cannot be corrected as a courtesy.If you have a specific dispute regarding the credit reporting information we have reported, please send usa signed letter detailing your dispute along with an unmarked copy of your entire credit report(s) assupplied to you by Experian, Equifax or TransUnion.We have enclosed a copy of the payoff quote requested dated May 11, that expires on May 26,2016.We have added Attorney *** *** to the account as authorized third party however we have nomailing contact information for Attorney *** ***, please contact us at the number listed below orvia written correspondence to update contact information for Attorney *** ***.In researching your account, we have found no errorsYou have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at ***
***, Monday through Friday, 6:a.muntil 6:p.mMT or TDD ***, Monday throughFriday, 8:a.muntil 5:p.mMT

Check fields!

Write a review of Specialized Loan Servicing, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Specialized Loan Servicing, LLC Rating

Overall satisfaction rating

Address: 8742 Lucent Blvd STE 300, Highlands Ranch, Colorado, United States, 80129-2386

Phone:

Show more...

Web:

This website was reported to be associated with Specialized Loan Servicing, LLC.



Add contact information for Specialized Loan Servicing, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated