Sign in

Specialized Loan Servicing, LLC

Sharing is caring! Have something to share about Specialized Loan Servicing, LLC? Use RevDex to write a review
Reviews Specialized Loan Servicing, LLC

Specialized Loan Servicing, LLC Reviews (581)

Initial Business Response /* (1000, 6, 2015/10/16) */
This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on October 5, 2015 and received by Specialized Loan Servicing LLC ("SLS") on October 6, 2015 regarding fees charged for the above-referenced second...

mortgage account.
After review of our records we have confirmed that an active Consumer Financial Protection Bureau, ("CFPB") complaint was in process at the time of our response. Our records indicate the CFPB review is being completed and a response will be addressed and sent to you regarding the fees and payments with the CFPB complaint.
In researching your account, we have found no errors. You have a right to request the documents relied upon in reaching this determination by contacting us at the number below.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because:  I waited on hold the day of the request to accept the loan modification and approval was confirmed by SLS management on that day!   I was told by SLS that my payment automatically qualified me for meeting the 3 month trial payment plan and that I only had to keep making payments and needed to wait the required 3 months. Please check the recording and the numerous notes on the account.   I also made the December payment online on December 1st and received the confirmation email, yet the funds have not left my account?Should I let the account go past due again for 90 days, so that SLS can honor their commitment?  It is wrong to make an offer to a customer, the customer accept the offer, the offer is confirmed twice by SLS as valid, only to later reject the acceptance!  I have been asking for verification from SLS in writing, but was told the notes and the voice recording would be sufficient. I would like someone from SLS management to contact me at [redacted] to figure out a way to finalize the loan modification. I have been asking for 5 years for a modification.  At this point I feel like getting legal representation or letting the account default again, but I am trying to just move forward the right way and have SLS honor their commitments and agreements. 
Sincerely,
[redacted]

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) onNovember 15, 2016 and received by Specialized Loan Servicing LLC (“SLS”) on November 16, 2016 regarding fees and servicing of your account referenced above.On October 6, 2016 we sent you a pre-approved...

loan modification. The streamline modification was notfinalized because this account was reinstated on October 7, 2016. On November 14, 2016 we waviedfees in the amount of $408.05 as a one time courtesy because these fees were billed before wecompleted the reversal of funds from ‘curtailment’ (reduction of the unpaid principal balance) with additional funds to bring this account current. On November 14, 2016 we reversed the funds in theamount of $599.73 from curtailment and placed these funds in the unapplied funds suspense account. OnNovember 15, 2016 we received a Western Union Speedpay payment in the amount of $1,333.80 alongwith funds from the unapplied funds suspense account to complete the November 1, 2016 payment withthe balance remaining being applied to fees due. The fee in the amount of $35.00 was to access to theproperty that was secured by SLS (property inspection fee) and the fee in the amount of $18.00 was forthe August 2016 payment that was 45+ days delinquent which was not billed until after the loan wasreinstated. These fees were billed on November 21, 2016. These fees will not removed or waived. Wehave enclosed a copy of the payment history and transaction codes for your records.This account is contrauctully due for the December 1, 2016 payment in the amount of $1,951.53.In researching your account, we have found no errors. You have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted]
[redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD ###-###-####, Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT. Financial information and other documentation can be forwarded bymail, fax, or email as follows: [redacted], Fax: ###-###-####, Email:[redacted]. Please include the ten-digit loan number on all correspondence.

This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") dated
December 11, 2015 and received by Specialized Loan Servicing LLC ("SLS") on December 14, 2015
regarding an payments on the above referenced mortgage account.
This account service transferred to SLS on October 1, 2009. Our records indicate that you filed a Chapter
7 bankruptcy which was discharged on August 26, 2011 SLS is obligated under federal bankruptcy law to
comply with the requirements of the Automatic Stay. This information is provided in response to your
request and does not constitute a demand for payment.
According to our records this account is currently paid through August 2015 with a voluntary payment in
the amount of $221.04. The current principal balance is approximately $18,072.94. This is not intended
to be a voluntary payoff figure. We have enclosed a copy of the payment history and transaction codes
for your records. This account is not in a foreclosure status at this time, however a breach letter was sent
out with our enclosed letter dated October 18, 2015.
As stated above, SLS is obligated under federal bankruptcy law to comply with the requirements of the
automatic stay, which precludes any attempt to collect a debt, including billing statements or automatic
deductions from your banking account. You are able to contact our Customer Care department at the
number listed below to obtain information regarding your account. Additionally, if you would like to
continue to make voluntary payments to the account to protect your interest in the property, you may use
the following payment options:
Pay online at [redacted] (for current loans)
Pay over the phone by calling [redacted]
Pay by regular mail at [redacted]
Pay by overnight mail at [redacted]
In researching your account, we have found no errors. You have the right to request the documents relied
upon in reaching this determination by contacting us at the number below, but please note that SLS has
already enclosed the same for your reference as outlined above.
If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday through
Friday, 8:00 a.m. until 5:00 p.m. MT.
Complaint Response Date bumped because: Holiday

This letter is in response to a complaint filed with the Denver Better...

Business Bureau ("Revdex.com") on January 25, 2018 and received by Specialized Loan Servicing LLC ("SLS") on January 25, 2018 regarding your payments on the above-referenced mortgage account. This account service transferred to SLS on June 16, 2017 due for the March 1, 2017 contractual obligation. On June 28, 2017, we sent the enclosed Notice of Default and Notice of Intent to Foreclose. This letter indicated the amount needed to bring the account current by July 31, 2017. The notice indicated that payments were to be made in certified funds. This account was delinquent prior to the disaster in Florida. Our enclosed letter dated October 11, 2017 indicated that because of Hurricane Irma, SLS would provide temporary forbearance from September 11, 2017 to December 11, 2017. On January 2, 2018 you were advised by telephone that the total amount due must be paid, as the amount indicated in the June 28, 2017 letter had expired. On January 24, 2018 we completed three telephone payments through Western Union. Funds of $8,300.00 were to be paid on January 24, 2018, funds of $300.00 were to be paid on January 26, 2018, and funds of $997.05 were to be paid on February 2, 2018. These payments brought your account current through December, 2017. We have enclosed a copy of your payment history along with our transaction codes. This account is currently due for the January 1, 2018 payment in the amount of $998.71 and the February 1, 2018 payment of $998.71. The account is due for $300.00 in fees assessed by your prior servicer and $56.75 for property inspection fees assessed by SLS. No late fees have been assessed to the account. Property inspections are conducted at the 45th day of delinquency and may be assessed every 30 days until the account is brought current. We are unable to waive these fees assessed in 2017 on September 8, November 3, November 20, and December 22 and in 2018 on February 9, 2018. We are unable to waive fees assessed by your prior servicer. Fee information provided by your prior servicer is as follows: [redacted] 9/18/2015 (15.00) INSPECTION-OCCUPIED [redacted] 10/13/2015 (15.00) INSPECTION-OCCUPIED [redacted] 12/15/2015 (15.00) INSPECTION-OCCUPIED [redacted] 1/18/2016 (15.00) INSPECTION-OCCUPIED [redacted] 2/11/2016 (15.00) INSPECTION-OCCUPIED [redacted] 3/28/2016 (15.00) INSPECTION-OCCUPIED [redacted] 4/27/2016 (15.00) INSPECTION-OCCUPIED [redacted] 5/27/2016 (15.00) INSPECTION-OCCUPIED [redacted] 6/27/2016 (15.00) INSPECTION-OCCUPIED [redacted] 7/25/2016 (15.00) INSPECTION-OCCUPIED [redacted] 8/23/2016 (15.00) INSPECTION-OCCUPIED [redacted] 9/22/2016 (15.00) INSPECTION-OCCUPIED [redacted] 10/24/2016 (15.00) INSPECTION-OCCUPIED [redacted] 11/21/2016 (15.00) INSPECTION-OCCUPIED [redacted] 12/20/2016 (15.00) INSPECTION-OCCUPIED [redacted] 1/18/2017 (15.00) INSPECTION-OCCUPIED [redacted] 2/15/2017 (15.00) INSPECTION-OCCUPIED [redacted] 3/15/2017 (15.00) INSPECTION-OCCUPIED [redacted] 4/13/2017 (15.00) INSPECTION-OCCUPIED [redacted] 5/25/2017 (15.00) INSPECTION-OCCUPIED (300.00) On October 19, 2017, you were reviewed through our "One-Mod" program; therefore income and expenses were not taken in to consideration. After deferring the maximum amount allowed, extending the terms the maximum length allowed, and lowering your interest rate (based on the Primary Mortgage Market Survey), we could not achieve the required payment reduction lowering your interest rate. If you would like to be reviewed again, please send in a completed Request for Mortgage Assistance ("RMA") package. We have enclosed one for your convenience. If you have any questions regarding this information, please contact Customer Care toll free at 1-800- 315-4757, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD 1-800-268-9419, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT. SLS accepts calls from relay services on behalf of hearing impaired

Complaint: [redacted]
I am rejecting this response because:
I would like to see something that states that you can use my Escrow account in any manner that you choose without my consent. I called and asked that my escrow account not be applied toward my account, and I was told that was not an option, but it is an option the loan was not closed at the point that I made that request. If an escrow account is to be applied toward the loan balance at the time of a refinance is a standard procedure I would accept it, but in my experience that is not the case. Also when a client calls and states what he would like done with "his" money is not followed, there will be major complaints, and that is exactly what I have.
I am not satisfied! Using the escrow account would have helped me financially.
Sincerely,
[redacted]

This letter is in response to a rebuttal to the original complaint filed with the Denver Better BusinessBureau (“Revdex.com”) on August 26, 2016 and received by Specialized Loan Servicing LLC (“SLS”) on September 12, 2016 regarding the escrow account on the above-referenced mortgage account.Our records indicate that we have previously responded to similar requests regarding removal of theescrow account on August 22, September 9, September 22, September 30, and October 10, 2016. Wehave enclosed our initial and last letter for your records.In response to your recent request, see the following information below:There was no forced escrow on this account until April 7, 2016 and before this you were paying thehazard insurance out of pocket. We did not contact you by telephone regarding this issue, but sentseveral letters to inform you of what we needed according to the Real Estate Settlement Procedures Act(”RESPA”) along with the original note and deed signed at closing in reference to changes on this account. You did not contact SLS regarding this issue until April 21, 2016. We had then forced theinsurance due to repeated attempts to update your insurance policy. You can still submit the payment forthe hazard insurance policy with your preferred provider, but will need to be sure you contact SLS so weare aware of the current updated status. This insurance policy will still remain on the escrow account.Based on our letter dated September 30, 2016 we informed you that the escrow account due each monthis $419.30 which is a portion of the monthly payment. The enclosed billing statement dated September15, 2016 reflects the same amount listed under the Explanation of Amount Due listed as Escrow. This isthe same amount listed on the escrow analysis that was sent to you dated May 16, 2016.With the information we have, the approximate amount paid out annually will be about $5,071.06. Wecalculated this amount based on $284.20 for hazard insurance with your current preferred policy, taxeswill be approximately $2,394.68, the escrow shortage (because we sent to you a refund in error)$1,864.50, and the escrow cushion of $527.86. With the current monthly escrow payment of $419.30times (X) 12 months, this equals $5,031.60. This amount based on this information is still short $39.46.Again, this is based on last year’s tax information, taxes and insurance can increase each year. We will complete a new analysis every year to be sure we have the amount needed to pay the taxes andinsurance. If at that time we determine there is an overage of $50.00 or more, you will receive a refundfrom the escrow account.We show that this account is contractually due for November 1, 2016 in the amount of $1,188.21.In researching your account, we have found no errors. You have a right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD ###-###-####, Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT.

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on June 1,2016 and received by Specialized Loan Servicing LLC (“SLS”) on June 1, 2016 regarding a refund andescrow account on the above-referenced mortgage account.This account service transferred to SLS...

on February 16, 2016. This account is currently being escrowedfor homeowner’s insurance and county taxes. According to the enclosed escrow disclosure statementdated April 11, 2016 there is an escrow shortage of $-825.75 (negative). An escrow shortage is createdwhen the anticipated escrow balance at the time of the escrow analysis is less than the estimatedrequired balance. We must collect enough to establish the required balance. Under regulatorycompliance, we have the option of collecting up to two (2) months of escrow as a cushion, which wechoose to do. In this case, the cushion is $1,414.28.The escrow shortage on this account was approved to be spread over 12 months. The new escrowpayment began on June 1, 2016. The new escrow amount is $775.95 ($707.14 regular escrow amountplus +$68.81 shortage repayment). There have been no inaccuracies found in the recent escrow analysis.The payment amount is correct based on the projected disbursements and the starting balance. Theregular monthly mortgage payment increased from $4,172.91 to $4,227.62 for the June 1, 2016contractual obligation. According to our records this account is currently due for July 1, 2016 with amonthly payment in the amount of $4,227.62. We enclosed the escrow analysis and SLS paymenthistory with our transaction codes for your records. At this time we do not see that a refund is due on thisaccount.We sent you a letter dated May 9, 2016 to inform you that the hazard insurance had expired and we didnot have updated new coverage. On May 19, 2016 we paid the homeowner’s insurance coverage in theamount of $1,366.00. Our letter dated May 19, 2016 informed you that we have hazard insurance weordered on your behalf was cancelled. We have updated this account with your preferred insurancecarrier with Interinsurance Exchange that will expire on May 8, 2017. If there is a refund due for theinsurance paid and after we receive the funds, it would be credited back to the escrow account.In researching your account, we have found no errors. You have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at 1-800-315-4757, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD ###-###-####, Mondaythrough Friday, 8:00 a.m. until 5:00 p.m. MT.

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on March 9,2016 and received by Specialized Loan Servicing LLC (“SLS”) on March 10, 2016 regarding payments onthe above-referenced second mortgage account.We received your proof of payments for October, November and December 2015 to be reviewed. Wedetermined that we will need additional information in order to complete our review for your request. Ourrecords reflect that you spoke with an executive services supervisor on April 6, 2016 regarding paymentson your account. They informed you that we need unedited bank statements for all months sent for proofof payments with a running balance that show funds were taken from your banking account and notrejected through bill pay. We have enclosed a copy of the payment history along with the transactioncodes for your review and records. Once we receive the requested information we can further reviewpayments on this account.In researching your account, we have found no errors. You have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD ###-###-####, Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT.

Initial Business Response /* (1000, 6, 2015/07/23) */
This letter is in response to the case filed with the Denver Revdex.com ("Revdex.com") on July 9, 2015 and received by Specialized Loan Servicing LLC ("SLS") on July 17, 2015 regarding a payment change and request for billing statements for...

the above referenced mortgage account.
Our records indicate that the payment on your account changed July 1, 2015 due to an escrow shortage. The shortage was spread out over a twelve month period. The monthly payment has changed from $679.34 to $922.10. We have enclosed a copy of the Escrow Statement for your review.
We also show the account has been reviewed for a modification and as of July 15, 2015 a denial decision package was sent to you regarding your request for mortgage assistance. A copy of the letter is enclosed as well as a financial package if there has been a change of circumstance. With regard to the modification review process, we understand that the process can be frustrating at times and we have attempted to make the process as smooth and as transparent as possible. However, there are certain requirements that must be met before a final decision can be made to modify a mortgage loan. SLS offers several loss mitigation program options, which include loan modifications, short sale, deed in lieu of foreclosure, partial or full reinstatement, repayment plans, or forbearance plans; however, there are certain eligibility requirements that must be met for the account to be reviewed for certain programs.
SLS strives to make every effort both through our internal policies and through our direct interactions to ensure courteous, knowledgeable, and expeditious handling of any servicing issues which may arise. We handle all borrower comments or concerns with the utmost consideration, and we regret to hear you were unsatisfied with our servicing of your account.
SLS is obligated under Federal Bankruptcy Law to comply with the requirements of the Automatic Stay. This law is imposed on the lender and prohibits any and all attempts to collect on a debt (this includes any contact made via telephone or mail). As a result, we cannot mail billing statements.
This information is provided in response to your request and does not constitute a demand for payment. SLS is obligated under Federal Bankruptcy Law to comply with the requirements of the Automatic Stay.
In researching your account, we have found no errors. You have a right to request the documents relied upon in reaching this determination by contacting us at the number below, but please note that SLS has already enclosed the same for your reference as outlined above.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

Complaint: [redacted]
I am rejecting this response because:  I was informed that I could discharge this debt via HRJ 192 of 1933.    I learned this after I signed the mod agreement.  If they do not honor the law, more severe consequences will surely follow.  They do not have a choice in accepting or rejecting this DEMAND.    The Attorney General Xavier B[redacted] has been notified. The Federal Government took our lawful money out of circulation in 1933 but Congress had to provide the people a remedy.  Public Law: "Chap. 48, 48 Stat. 112" under HJR 192 is that remedy and in part states that the Federal Government will discharge all of our debts, public and private, dollar for dollar. This has been one of the best kept secrets in this Bankrupt Nation. They took everything including all property and titles to property and left us only with an ability to discharge debt and create money through our signature and they never bothered to tell us.We create money when we apply for bank loans with our signature. It is our signature and credit in our ability to work that creates the money of account and this has been the case since 1933. The banks have a monopoly to our credit and for this "service" they charge principal and interest on nonexistent money all the time giving the impression they lent us their money and this is fraud because they never revealed where the money came from. This is true for Credit Card accounts and Mortgages. 1. House Joint Resolution. 73rd Congress. Session  1. Chapters  48& 49. June 5,  6, 1933 H.J.R. 192.  1491  Public Law 1 48 Stat 1confirmed in ~Perry v. U.S. (1935) 294 U.S. 330-381, 79 LEd 912, as well as ~Title 31 United States Code (USC) 5112, 5119 and again 12 USC 95a. When a government goes bankrupt, it loses its sovereignty. 2. Public Law 10 Chapter 48, 48 Stat. 112. 3. Public Law  73-10 40 Stat 411 4. Trading With the Enemy Act (TWEA) OCT 6, 1917     1) That, Legal tender under the Uniform Commercial Code (U.C.C.), Section 1-201(24) (Official Comment); “The referenced Official Comment notes that the definition of money is not limited to legal tender under the U.C.C.  The test adopted is that of sanction of government, whether by authorization before issue of adoption afterward, which recognizes the circulating medium as a part of the official currency of that government. The narrow view that money is limited to legal tender is rejected.”Under HJR 192 June 05, 1933 and validated in Perry above the nation is bankrupt and to support the bankruptcy my signature as a man created the currency of the realm for the transaction making me the Creditor. The existing state of emergency is verified ~Title 12 § 95, 95a, 95b and 411 Should this be doubted then these two quotes (of many more) verify the truth… since the principal part of any thing is the beginning. Maxim of Law… Banks cannot lend depositor’s money to borrowers without the depositor’s written authorization, in reality, banks do not lend their depositor’s money. ~12 U.S.C. §1828. “As the situation stands at present, the banker is in a unique position. He has probably the only known instance, in business of the possibility of lending something without parting with anything, and making a profit on the transaction, obtaining in the first instance his commodity free.” ~C. H. Douglas in a speech in Newcastle in 1923. (Credit River Decision, creating money from thin air) “A national bank has no power to lend its credit to any person or corporation. ~Bowen v. Needles Nat. Bank, 94 F 925 36 CCA 553, certiorari denied in 20 S. Ct 1024, 176 US 682, 44 LED 637. “A bank is not the holder in due course upon merely crediting the depositors account.” Bankers Trust v. Nagler, 229 NYS 2d 142, 143.     2)  That, the Federal Reserve Bank in its booklet; MODERN MONEY MECHANICS page 3, states; “In the United States neither paper currency nor deposits have as commodities.  Intrinsically, a dollar bill is just a piece of paper, deposits merely book entries.”      3) That the “giving a (federal  reserve) note does not constitute payment.”  See Echart v Commissioners C.C.A., 42 Fd2d 158.      4) That the use of a (federal reserve) 'Note' is only a promise to pay.  See Fidelity Savings  v Grimes, 131 P2d 894.      5) That Legal Tender (federal reserve) Notes are not good and lawful money of the United States. See Rains v State, 226 S.W. 189.     6) That (federal reserve) 'Notes do not operate as payment in the absences of an agreement that they shall constitute payment.'  See                 Blachshear Mfg. Co.  v Harrell, 2 S.E. 2d 766.      7) Also, Federal Reserve Notes are valueless.  See IRS Codes Section 1.1001-1 (4657) C.C.H.).      8) In light of the holding of Fidelity Bank Guarantee vs. Henwood, 307 U.S. 847 (1939), take notice of ... “As of October 27, 1977, legal tender for discharge of debt is no longer required.   That is because legal tender is not in circulation at par with promises to pay credit.  There can be no requirement of repayment in legal tender either, since legal tender was not loaned [nor in circulation] and repayment [or payment] need only be made in equivalent kind; A negotiable instrument.”      9) U.C.C. 3-603; “If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender...”    10) ORS 81.010 “Effect of unaccepted offer in writing to pay or deliver. An offer in writing to pay a particular sum of money or to deliver a written instrument or specific personal property is, if not accepted, equivalent to the actual production and tender of the money, instrument or property.”  (the latter here operates via the rule of Para Materia in Tennessee.)     11) “That because of failure of a lawful consideration the Note and Mortgage  are null and void” See First National Bank of Montgomery v Jerome Daly, case # 19144 (1968).THEREFORE, in light of the above, under necessity, having no other means to pay debts at law, but being estopped and denied access to lawful constitutional money of exchange, the undersigned can only exercise the remedy under necessity to set off/discharge the 'debt/liability'. Your Affiant, flesh and blood with PRE-PAID EXEMPT status as a current Creditor of the U.S. CORPORATION since it’s bankruptcy in 1933 and with full understanding of how the monetary system works. Federal laws prohibits any banks from loaning against its own credit and customer’s deposits, so my signature creates the asset of these funds which you then monetized to your gain ten (10) times, then my signature does certainly “pay” this supposed liability; THEREIN, you are required by LAW to accept this EFT instrument and credit the above account, in honor, within 24 hours upon acceptance pursuant to U.C.C. § 3-501. Any dishonor will be construed as a commercial injury, violation of agreement, fraud, fraud by scienter, violation of commercial law and otherwise. UCC codes used in verified tender of payment 1-201 general definitions governing eft 10. CONSPICUOUS EFT in red     3-311 (d). Receipt of an instrument is satisfaction 3-501-(4) day after day of receipt 3-603 tender of payment (b) refusal is discharge (c) able& ready to pay at every place of a payment stated Your Affiant has claimed, maintain, and have at all times has retained his Constitutionally secured Rights especially, but not limited to, all aspects of this instant matter; Brady v. U.S., 397 U.S., 742 at 748.  “Waivers of Constitutional Rights must not only be done voluntarily, they must be knowingly intelligent acts done with sufficient awareness of the relevant circumstances and consequences.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 7, 2015/12/21) */

This letter is in response to the case filed with the Denver Revdex.com (“Revdex.com”) on November12, 2016 and received by Specialized Loan Servicing LLC (“SLS”) on November 14, 2016 regardingpayments for the above referenced second mortgage account.We show that we received the death...

certificates for George Montwill and Gail Montwill on September 12,2016. We have updated our records. We currently reflect a principal balance of $27,492.62 and thisaccount is contractually due for October 1, 2016 in the amount of $294.71 and for each payment that hasbecome due thereafter. This is currently an unsecured loan and we have not received any informationthat the second loan had foreclosed. In order to review the status on this account, we will needforeclosure documents, a Form 1099-C, lien release, and/or other legal documentation that reflects thatthe property was foreclosed upon in 2009 to also include the junior lien. Once we receive these legaldocuments, we can then further review this request. You can also reqeuest information for a shortnegotiated payoff. Our records show that the Automatic Clearing House (“ACH”) payments werecancelled on October 19, 2016. Enclosed is the payment history from SLS along with our transactioncodes for your records.We have added [redacted] as an authorized third party on the account, you will be able to receiveand/or provide information concerning the above referenced account.In compliance with the laws set forth by the state of Washington, included is the following information:? This account is currently due for the October 1, 2016 payment in the amount of $294.71 and foreach payment that has become due thereafter.? The current principal balance due is in the amount of $27,492.62. This is not a payoff quote.? There are no funds being held in the suspense account.? There is no escrow account on this second mortgage.Note holder contact information:U.S. Bank National Association, as Trustee for Terwin Mortgage Trust 2005-5SL, Asset-BackedCertificates, Series 2005-5SL[redacted]SLS is the servicer on behalf of the Note holder correspondences made with the Note holder will behandled by SLS.In researching your account, we have found no errors. You have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT.

Complaint: [redacted]
I am rejecting this response because:
This company does not understand bankruptcy laws and I will resolve this issue with them in the bankruptcy court.
Sincerely,
[redacted]

This letter is in response to a complaint originally filed with the Denver Revdex.com (“Revdex.com”) onAugust 29, 2016 and received by Specialized Loan Servicing LLC (“SLS”) August 26, 2016 to remove the escrow account for the above referenced mortgage account.This account service transferred...

from the prior servicer to SLS on January 4, 2016. You have requestedthat we remove escrow. According to our letter dated August 2, 2016, we were unable to remove theescrow account due to past due payments. The escrow account cannot be removed at this time. For yourreference, the requirements for escrow removal are:? There cannot have been a loan modification completed within the past 12 months. ? The account cannot have any delinquent payments made 30+ days late within the past 12 months.? There cannot be an escrow shortage. ? The loan to value ratio (LTV) must be 75% or less. We have enclosed a copy of the escrow analysis, your payment history, and our transaction codes foryour review and records.In researching your account, we have found no errors. You have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted]
[redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD ###-###-####, Mondaythrough Friday, 8:00 a.m. until 5:00 p.m. MT.

Initial Business Response /* (1000, 8, 2015/10/05) */
Dear [redacted] W. [redacted] and [redacted],
This letter is in response to the case filed with the Denver Revdex.com ("Revdex.com") on September 23, 2015 and received by Specialized Loan Servicing LLC ("SLS") on September 24, 2015...

regarding payments on the above-referenced mortgage account.
Our records indicate that you also submitted a correspondence to the Consumer Financial Protection Bureau ("CFPB") with regards to this loan which was received by SLS on September 19, 2015. Please note that all the concerns raised in the Revdex.com complaint will be addressed in the response sent to the Consumer Financial Protection Bureau ("CFPB").
In researching the account, we have found no errors. You have a right to request the documents relied upon in reaching this determination by contacting us at the number below.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The documents I received from the initial CFPB clearly reveal monthly payments for the "Total Monthly Payment" in addition to an electronic payment that SLS Agents refused to identify the Transferrer so I could delete the draft.
It took three months for SLS Executive Services to alert me to a minimum payment of $100.00/mo. Neither E*Trade, PNC BAnk, or Wells Fargo were able to identify how money was being drafted. Wells Fargo filed complaint for unauthorized activity and reverted two charges in May.
SLS responded with a declaration of intent to foreclose, rather that address their call center's inability to view all requirements for my HELOC. They continue to report that my last payment was received May 25th. Had my loan been properly 'serviced' by SLS, we would not be at this impasse.
My dispute will play out on every internet venue available, not just CFPB. SLS Financial Representatives have a fiduciary responsibility to know the terms of the financial instruments they service. This is obviously not happening. Consumers need protection throughout the duration of their loan, especially when the course set by SLS is foreclosure.
It was inappropriate with my perfect payments prior to SLS to be threatened with a mandatory balloon payment with no recourse. [redacted] was subsequently extended two options in August should we not succeed in refinancing. Why wasn't I transferred to a seasoned agent who knew all terms and possibilities?
They acknowledged two payment streams and afforded me NO KNOWLEDGE regarding the hidden and unauthorized payments for $100.00/month. SLS may be technically correct, but they error fiducially. I had a right to know and be reminded of the minimum payment requirement at the time of my first call.
Final Consumer Response /* (4200, 14, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A resolution was reached with Leah Heartline, Supervisor of SLS Call Center. If she follows through, my dispute will be resolved.
Specifically, our credit history and credit scores need to be restored to the pre-April levels. The error occurred on SLS agents parts when they repeatedly failed to apprize me that the 'Total Monthly Payment' listed on our HELOC BILL was insufficient to satisfy the minimum requirement. I was finally informed verbally in late May with a confirmation letter received in June. It took me five months to track down the ACH company that was drafting funds.
We succeeded in refinancing all debt against our home. SLS will receive payment in full as they have directed Numerica Credit Union.
Final Business Response /* (4000, 16, 2015/10/29) */

This letter is in response to a complaint filed with the Denver Revdex.com (“Revdex.com”) on March 14, 2016 and received by Specialized Loan Servicing LLC (“SLS”) on April 23, 2016 regarding payments and credit reporting on the above-referenced mortgage account.   We understand that...

attempted to complete a telephone “Speed Pay” payment on this account and that the payment did not complete due to the account’s having been incorrectly noted with bankruptcy information.  The information on the account would have caused the payment to reject.  The erroneous information has been removed from your account.   On April 29, 2016, we reversed and corrected payments for January, February, March and April, 2016.  The additional amount of $54.45 was posted to curtailment.  A copy of the payment history for this account with our transaction codes is enclosed.   On April 29, 2016, we also sent an update to all credit bureaus for this account to ensure your credit is not adversely affected. Typically, the updates are received within 72 hours however; it may take up to 60 days for the credit bureaus to update their records with this information.    We apologize for the frustration that you have experienced regarding this matter. We make concerted efforts both through our internal policies and through our direct interactions to ensure courteous, knowledgeable and quick handling of any servicing issues which may arise. We handle all borrower comments or concerns with the utmost consideration, and we regret to hear you were dissatisfied with our servicing of your account.   In compliance with the laws set forth by the state of North Carolina, enclosed are copies of your Note and payment history and included is the following information:   [redacted]  SLS is the servicer on behalf of the Note holder correspondences made with the Note holder will be handled by SLS.      If you have any questions regarding this information, please contact Customer Care toll free at 1-800-315-4757, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD 1-800-268-9419, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

Complaint: [redacted]
I am rejecting this response because:I worked so hard after several months filling out paper work not lowering %rate or payment put me thru lot of stress  and all they say no lower %rate or payment why say I was approved and make my payment double I will not sign what good r they if they do not help why should I refinance if they say I was approved not true no help at all I will not approve .
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/09/10) */
This letter is in response to a complaint filed with the Denver Revdex.com ("Revdex.com") on August 27, 2015 and received by Specialized Loan Servicing LLC ("SLS") on August 28, 2015 regarding credit reporting for the above-referenced...

mortgage account.

We have not reported any negative payment information to the credit bureaus for December 2013. The posting of your payments was due to an internal website computer system issue.
On September 2, 2015 we submitted a manual update to the credit reporting agencies to show the payments submitted for April and May 2014 were received on time as current. Typically, the updates are received within 72 hours however; it may take approximately 45-60 days for the credit bureaus to update your official records with this information. Please use this letter as verification of this correction.
If your credit report continues to reflect inaccurate information after that time, please dispute the reporting directly with the credit reporting agencies. In accordance with the Fair Credit Reporting Act (FCRA), Specialized Loan Servicing, LLC is required to report payments accurately as they are received; therefore, credit cannot be corrected as a courtesy. A copy of the payment history for the account is enclosed.
We apologize for the frustration that you have experienced regarding this matter. We strive to make concerted efforts both through our internal policies and through our direct interactions to ensure courteous, knowledgeable and expeditious handling of any servicing issues which may arise. We handle all borrower comments or concerns with the utmost consideration, and we regret to hear you were unsatisfied with our servicing of your account.
If you have any questions regarding this information, please contact Customer Care toll free at X-XXX-XXX-XXXX, Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD X-XXX-XXX-XXXX, Monday through Friday, 8:00 a.m. until 5:00 p.m. MT.

This letter is in response to a rebuttal with the original complaint filed with the Denver Better BusinessBureau (“Revdex.com”) on September 28, 2016 and received by Specialized Loan Servicing LLC (“SLS”) on September 28, 2016 and a dispute received on November 3, 2016 regarding fees on the abovereferenced mortgage account.Our records indicate that we have previously responded to a similar request regarding fees and paymentson October 12, October 20 and with the Consumer Financial Protection Bureau (“CFPB”) on October 28, 2016. We have enclosed these letters for your records.We requested an Executive Services supervisor contact you regarding the fees billed to your accountalong with any other questions you had. On November 3, 2016 our representative attempted to contactyou at the telephone number we have listed for you and left a message.Please review the information carefully as our position regarding your requests has not changed. Pleasenote that SLS has complied with your requests for information in accordance with both state and federallaw. As such, we consider this matter resolved. If you should have any additional questions concerningyour loan, please contact our Customer Care Department.This account is contractually due for the October 1, 2016 payment in the amount of $2,839.51 with a totalamount due of $7,064.34 (this amount contains all past due billing and outstanding fees).In researching your account, we have found no errors. You have the right to request the documents reliedupon in reaching this determination by contacting us at the number below, but please note that SLS hasalready enclosed the same for your reference as outlined above.If you have any questions regarding this information, please contact Customer Care toll free at [redacted]
[redacted], Monday through Friday, 6:00 a.m. until 6:00 p.m. MT or TDD [redacted], Monday throughFriday, 8:00 a.m. until 5:00 p.m. MT.

Check fields!

Write a review of Specialized Loan Servicing, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Specialized Loan Servicing, LLC Rating

Overall satisfaction rating

Address: 8742 Lucent Blvd STE 300, Highlands Ranch, Colorado, United States, 80129-2386

Phone:

Show more...

Web:

This website was reported to be associated with Specialized Loan Servicing, LLC.



Add contact information for Specialized Loan Servicing, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated