Speedy Appliance Parts LLC

I ordered a mode shifter for my washer. Got the part really fast. Had it installed and it wouldn't work. I tried to file a warranty claim with them to have a replacement shipped. Was sent an lengthy email that it was due to an unbalanced load on my washing machine. I tried to correct them and tell them that it was still saying mode shifter was the problem. Was told they have sold they have sold 346 of these in the last 90 days and never had a problem to hire someone to come look at my washer. I chose to order a mode shifter from a new company and guess what my washer is fixed and is working fine. When I contacted them back was told to go to their page and fill out a return form. I did and it is ridiculous that I have to pay a restocking fee of 20% plus the shipping! By the time I do this it will not be worth returning THEIR mistake! Definitely will NEVER order from them again!

This company does 'anti-business'...Absolute no sense of customer service whatsoever. Completed a transaction for parts, paid in full, and was given a delivery window of 3 - 10 business days. THEN I received this email: "During the process of preparing your order, we have found that there are unavoidable additional shipping charges from the carrier due to the size/weight/destination of the package. In order for us to complete this order, we will need your permission to charge an additional shipping charge of $39.79. With your authorization we can send you an invoice for this additional amount. Once paid, your order will be promptly shipped." When I expressed disappointment and an expectation for them to committ to the terms agreed, my order was cancelled and I was black listed...Jim Allen is a modern day soup nazi, stay away from Speedy Appliance Parts.

The customer returned the merchandise to us installedIt is against our policy for installed parts to be honored for a refundThe Return Policy is listed on the websiteIt was also provided to the customer via email and on the label the customer used to return the installed partThis label also states that any installed parts returned to us will be disposed of since we do not sell used partsThe customer paid a total of $USD for the partAsking for $is beyond what the customer paidI have attached the Return Policy as well as photos of the installed part the customer returned to usThe black marks and scratches on the terminals of the part are a clear indication that the item was installedRefunds cannot be issued on used, Installed partsIf customers were allowed to return used, Installed parts then these items would then of course in turn be resold and this would create a situation in which customers are receiving installed parts that other customers have used, perhaps while misdiagnosing a problem with their appliance and in which the part could have been damaged or the life of the part shortened because of improper diagnosis or installationThis is not fair to any customersWe must stand by our Policy as posted on our site because if we don’t we are not able to guarantee to our customers they are receiving NEWPartsIf used, Installed, returned parts were allowed it would in fact be hurting customers because they would be receiving parts that may now be damaged and that would defiantly be void of a Manufacture Warranty

Good afternoon, I want to apologize for the inconvenience with your orderWe did not intend to inconvenience you in any wayI do see that you have been in contact with our Customer Service team for a replacement orderIt looks like we are only waiting on the model # of your appliance to confirm the correct part was ordered, so we can send a replacement order out to youI have reached out to you for this information via email as wellOnce that is received, we will be happy to have a replacement order issued to you free of charge and we will ensure this replacement part is received in good conditionWe are looking forward to hearing back from youPlease contact us at your earliest convenienceThanks, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As has been stated many times I made it clear that I no longer wanted their product, before it shipped They received that request before shipping it and decided not to honor my request and shipped it anyway This process has been unacceptable from the start and I will not be doing business with them at any time in the future, so "store credit" will be useless to me I will not be satisfied with anything less than the full refund of the remaining balance Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complain [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good afternoon! I am sorry to hear of the troubles you were having with your orderUnfortunately, t his part was out of stock at our warehouse and on a slight back order with the manufacturer which is why your order had not yet shippedThat message that we sent asking you if you were sure you wanted to cancel your order was only a courtesy suggesting that you may want to check around to other retailers of this part to ensure you are able to locate the part in stock elsewhere before cancelling your order with our StoreA lot of the time if we do not have stock of a part, then most online retailers are waiting on it to come in as wellI do see that you were able to confirm the order cancellation with our Customer Service Team and your order has been refunded in fullThe refund was processed on Transaction Tag [redacted] in the full amount of $Please let us know if you have questions or concerns at allI appreciate you working with our Customer Service Team and although we do not have a phone service we are very responsive via email communication as well as Live Chat on our site! I hope you enjoy the rest of your weekend! Thanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I should not have to request that an order be cancelled multiple times They agree that I requested my item be cancelled, and that they received that email, before they shipped the item I made it clear in my first email that I wanted the order cancelled and that I would be getting the item from another merchant, thus there would certainly not be any need for their item any longer Thus all shipping charges, to and from should be their responsibility The fact that they did not cancel my order upon my request and that they then did not wait for a reply to their email, but shipped it out anyway is not my fault They need to pay for these charges as they were 100% their fault Also charging me the for the item more than two weeks before they shipped it is not acceptable either Items should be billed once they have been shipped, not before Regards, [redacted]

[redacted] [redacted] Revdex.com: Thank you for your assistance in this matter After two months, the company has finally refunded my money The refund was posted on 10/ I am satisfied and require no further response from the company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This was not refunded by Speedy Appliance I contacted my Credit Card company, after they would not refund my money, and my Credit Card company refunded the money If not for them Speedy Appliance would have kept my money I do not wish to pursue this any more, as I did get my money back, but Speedy Appliance is being disingenuous by saying that they refunded the money Regards, [redacted]

We do not owe [redacted] a credit because the part she has returned was used and installedAs this is against our return policy and [redacted] agreed to the terms regarding returning installed parts no credit was issued for the part and it was disposed of as is also stated in our policyAs per our Policy, Installed, used parts are non-refundableBelow are the events that transpired between [redacted] and our Company [redacted] placed an order with our Company on 28th Apr for one (1) Whirlpool Washer Remanufactured Timer Control Part # ERalong with one (1) other item [redacted] ***’s order was shipped on 29th Apr and Delivered via USPS on Monday, May 2, Our company keeps detailed records of any Customer concerns that come in over our “Live Chat”, or emailed to us [redacted] contacted our Customer Service Department on 5/3/requesting to return the Whirlpool Washer Remanufactured Timer Control Part # ER [redacted] stated in the email that she agreed that the part was not installed and/or usedOur Customer Service Department replied back issuing a Return Authorization Label [redacted] returned this order to our Distributor warehouse on 5/26/The returned part was inspected by the Distributor and was found to have been installedThere was further email or chat correspondence with [redacted] on June 7, It was explained to [redacted] that a refund was denied to us by the distributor due the part she had returned being installedWe provided photos via email from our Distributor supporting this as wellRefunds cannot be issued on used, Installed partsIf customers were allowed to return used, Installed parts then these items would then of course in turn be resold and this would create a situation in which customers are receiving installed parts that other customers have used, perhaps while misdiagnosing a problem with their appliance and in which the part could have been damaged or the life of the part shortened because of improper diagnosis or installationWe must stand by our Policy as posted on our site because if we don’t we are not able to guarantee to our customers they are receiving unused/ uninstalled PartsIf used, Installed, returned parts were allowed it would in fact be hurting customers because they would be receiving parts that may now be damaged and that would defiantly be void of a Manufacture WarrantyEnclosed is a copy of [redacted] ***’s invoice, tracking information showing proof of delivery and a copy of the return statement from the Distributor showing credit denied due to InstallationIf there is any other documentation you may need or if anything is unclear please contact me

We are disputing Complaint ID: [redacted] We do not owe [redacted] a refund because she hasreceived a free of charge replacement order delivered on Wednesday January 20, We have includedthe Shipment Tracking Number showing Proof of DeliveryMs [redacted] has this order in her possession.Below are the events that transpired between Ms [redacted] and our Company[redacted] placed an order with our Company on Wednesday, December 9, for one (1)Clothes Washer Door Boot Gasket Replacement Part # ERMs***’s order was shipped onThursday, December 10, and delivered on Tuesday, December 15, via FedEx tracking # [redacted] .The Customer received a defective part and as soon as we were able to determine that the partwas in fact defective we sent a free of charge Replacement order to Ms***This order was shipped onWednesday January 13, and was delivered on Wednesday January 20, via FedEx tracking # [redacted] .Ms [redacted] has not contacted our company since receiving the Replacement OrderWe have alsoprovided proof of delivery showing the delivery of the Replacement order.Enclosed is a copy of [redacted] ***’s invoice including the Tracking Detail Page from FedExshowing Proof of Delivery of the Replacement orderIf there is any other documentation you may need orif anything is unclear please contact me.Thank You, [redacted] **Speedy Appliance Parts

We do not owe [redacted] a credit because the part he has returned was used and InstalledAs this is against our return policy and Mr [redacted] agreed to the terms regarding returning Installed parts no credit was issued for the part and it was disposed of as is also stated in our policyAs per our Policy, Installed, used parts are non-refundableBelow are the events that transpired between Mr [redacted] and our Company[redacted] placed an order with our Company on Friday, January 22, for one (1) Furnace Ignition Module Replacement – Part ERMr [redacted] ’s order was shipped on Tuesday, January 26, and Delivered via USPS on Wednesday, January 13, 2016.Our company keeps detailed records of any Customer concerns that come in either called in, over our “Live Chat”, or emailed to usMr [redacted] contacted our Customer Service Department via email on Tuesday, January 29, requesting to return one (1) ) Furnace Ignition Module Replacement – Part ERMr [redacted] stated in the email that he agreed to the Terms that the part was not installed and/or usedOur Customer Service Department replied back issuing him a Return Authorization Label.Mr [redacted] returned these items back to our facility on Tuesday, February 2, This item was processed and one (1) Furnace Ignition Module Replacement – Part ERwas found to have been installedIt was explained to Mr [redacted] that a refund for this item was denied to us by the distributor due the part he had returned being installedWe provided documentation from our Warehouse supporting the fact that the part was returned Installed and credit was denied.Refunds cannot be issued on used, Installed partsIf customers were allowed to return used, Installed parts then these items would then of course in turn be resold and this would create a situation in which customers are receiving installed parts that other customers have used, perhaps while misdiagnosing a problem with their appliance and in which the part could have been damaged or the life of the part shortened because of improper diagnosis or installationThis is not fair to any customers.We must stand by our Policy as posted on our site because if we don’t we are not able to guarantee to our customers they are receiving NEW PartsIf used, Installed, returned parts were allowed it would in fact be hurting customers because they would be receiving parts that may now be damaged and that would definitely be void of a Manufacture Warranty.Also enclosed is a copy of [redacted] ’s invoice, photos of the installed items and a copy of the return statement showing credit denied due to InstallationIf there is any other documentation you may need or if anything is unclear please contact me.Thank You, [redacted] Speedy Appliance Parts LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I supplied the order number in the original complaint, which was for one item only For the company to say they're waiting for "confirmation of the appliance" or part number literally indicates that they haven't even looked at the order - they're just using this language as a stalling tactic For reference, the part number is ER Per my multiple correspondences with the company and the Revdex.com, we are beyond the point of a replacement part sufficing as an acceptable resolution I have no faith in the company's ability to fulfill a basic order, much less a replacement I expect a full refund, as described in the initial complaint.Lastly, the company says they have reached out to me via email about this complaint, which is a flat out lie Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have received a refund from the company, thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good Afternoon,I am terribly sorry for the delay and the issue you had with the itemThe free of charge replacement order was shipped on USPS Tracking number [redacted] Thank You

We do not owe [redacted] a credit because the part he has returned was used and InstalledAs this is against out return policy and Mr [redacted] agreed to the terms regarding returning Installed parts no credit was issued for the part and it was disposed of as is also stated in our policyAs per our Policy, Installed, used parts are non-refundableBelow are the events that transpired between Mr [redacted] and our Company[redacted] placed an order with our Company on Sunday, January 10, for one (1) Washer Belt Replacement – Part ER134051000, one (1) Washer Shock Absorber Replacement – Part ER5304485917, one (1) Washer Door Latch Replacement – Part SAPand one (1) Washer Suspension Spring Replacement – Part .ERMr [redacted] ’s order was shipped the on Monday, January 11, and Delivered via USPS on Wednesday, January 13, 2016.Our company keeps detailed records of any Customer concerns that come in either called in, over our “Live Chat”, or emailed to usMr [redacted] contacted our Customer Service Department via email on Tuesday, August 06, requesting to return one (1) Washer Belt Replacement – Part ER134051000, one (1) Washer Door Latch Replacement – Part SAPand one (1) Washer Suspension Spring Replacement – Part .ERMr [redacted] stated in the email that he agreed to the Terms that the part was not installed and/or usedOur Customer Service Department replied back issuing him a Return Authorization Label.Mr [redacted] returned these items back to our facility on Wednesday, January 27, All items were processed and only part Washer Door Latch Replacement – Part SAPwas found to have been installedIt was explained to Mr [redacted] that a refund for this item was denied to us by the distributor due the part he had returned being installedWe provided documentation from our Warehouse supporting the fact that the part was returned Installed and credit was deniedAlthough Mr [redacted] states that we never provided these photos showing proof of installation, these were sent to him as requested via email on Wednesday, January 27, 2016, as you can see in the email thread attachedA refund has been processed on this order for all other items that were returned to us uninstalled.Refunds cannot be issued on used, Installed partsIf customers were allowed to return used, Installed parts then these items would then of course in turn be resold and this would create a situation in which customers are receiving installed parts that other customers have used, perhaps while misdiagnosing a problem with their appliance and in which the part could have been damaged or the life of the part shortened because of improper diagnosis or installationThis is not fair to any customers.We must stand by our Policy as posted on our site because if we don’t we are not able to guarantee to our customers they are receiving NEW PartsIf used, Installed, returned parts were allowed it would in fact be hurting customers because they would be receiving parts that may now be damaged and that would definitely be void of a Manufacture Warranty.Also enclosed is a copy of [redacted] ’s invoice, all email correspondence between Mr [redacted] and our company, a copy of the order as placed on our site, photos of the installed items and a copy of the return statement showing credit denied due to InstallationIf there is any other documentation you may need or if anything is unclear please contact me.Thank You, [redacted] ***

Good afternoon, As a courtesy to this customer, we have refunded the cost of the part they have returned, $The refund was processed on Transaction [redacted] on 1/3/This refund was issued per our Standard return policy for the Bake Element Replacement that was returnedPlease contact us should you have any questions or concerns! Thanks!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***