Speedy Appliance Parts LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] , you're treating this like a return for an unwanted part The item was received damaged, over a month late, and your lack of communication has escalated this into a formal issue If you want the broken, barely-packaged item you sent me back, send me a pre-paid shipping label Regards, [redacted]

Our Original Response for this Complaint was to stand by our Policy as we are unable to process and return that has been installedWe were not given credit from our Parts Distributor due to the part being installedI have reviewed this case again and understand the severe inconvenience to Mr [redacted] that the order could not be canceled in timeI see that a dispute was opened on his end, causing the status of the order to set to refunded, which caused confusion on all ends of communication and this order was shippedAs a courtesy, I would like to offer Mr [redacted] a full credit in the amount of $This would be processed as an In Store Credit as the original transaction is too old to be refunded through our standard processorThis in store credit would never expire and could be used towards the purchase of any item on our siteShould the customer find this a suitable resolution, I will have that processed immediately.If any further information is needed, or if anything is unclear, please contact me.Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If Ms/Mr [redacted] would like me to return the assembly/part to them, she/he can send a postage paid return label as well as guarantee a full credit of all charges made to my account Her/His insistence that I submit to their whims and pay the return postage plus accept whatever percentage token refund she/he choose to make is unacceptable Thank you [redacted]

[redacted] placed an order with our company online on April 20, for quantity one (1) Washer Remanufactured Timer Control - Part # ERThis order was fulfilled and shipped via USPS on April 21, 2016.Mr [redacted] contacted our Company via email on August 30, stating that the item was defective and would not spinFor defective items, we must follow manufacturer procedure so our Customer Service Rep asked for Mr [redacted] 's model and serial number from his applianceOnce he provided his model and serial number, it was clear what the issue wasThe timer that Mr [redacted] ordered was not listed for his unitThe correct timer listed for his model number per the manufacturer directly, is part number This voids the manufacturer warranty on the part as the part was not made to work with his unit in the first placeWhile the item may have worked for a short time, the specs for the part were not made to function with the specs of his unit and this causes failure normally immediately after installation, however in some rare cases, the part may work for a while before failing completely.Our Customer Service notified Mr [redacted] of this and apologized for any inconvenience this may cause for himUnfortunately, we were unable to offer any replacement or refund on the item as the manufacturer would not approve a warranty replacement and we could not accept an installed item back as a return as per our Standard Return Policy.Our Customer Service did everything as per standard policy as listed on our site as well as the manufacturer's policy and proceduresUnfortunately, we were unable to give Mr [redacted] what was desired as this breaks standard policy for our company as well as the manufacturerAllowing a replacement for an item that is not made to work with his unit to begin with would only cause the same issue to happen again.We apologize that we were unable to completely assist Mr [redacted] in this situation, but we do hope he understands that the manufacturer does not honor replacements for items not made to work for a specific unitWe do recommend as well that he contact the manufacturer directly to confirm the information that I have provided in this case.Please let me know if you have any further questions, or if anything is unclear.Thank you, [redacted] ***

Good afternoon! I want to first apologize for the delay with your refundI contacted our Credit Department to have the refund processed immediately and it was completed this morningYou should have received an email from us as well regarding the refundI can provide transaction information for the refund if needed! Please let us know if you have questions or concerns at any timeThanks for your patience in this matter and I hope you have a nice day! Thanks again, [redacted] *

I received a letter regarding this Complaint ID # [redacted] ; Thank you but respectfully my position remains unchanged -------- [redacted] was not issued a credit because the part he has returned was used and InstalledAs this is against out return policy and MrMathis agreed to these terms regarding returning Installed parts no credit was issued for the part and it was disposed of as is also stated in our policyAs per our Policy, Installed, used parts are non-refundable Mr [redacted] returned this order to our Distributor warehouse on Friday December 19, The returned part was inspected by the Distributor and was found to have been installedIt was explained to Mr [redacted] that a refund was denied to us by the distributor due the part he had returned being installedWe have provided a copy of the Distributor Rejection for the ReturnWhen the Distributor receives parts returned Installed they dispose of them and are not resold Refunds cannot be issued on used, Installed partsIf customers were allowed to return used, Installed parts and these items resold and this would create a situation in which customers are receiving installed parts that other customers have used, perhaps while misdiagnosing a problem with their appliance and in which the part could have been damaged or the life of the part shortened because of improper diagnosis or installationThis is not fair to any customerWe have shown we were denied credit from our Distributor due to Mr [redacted] ’ used, Installed return We must stand by our Policy as posted on our site because if we don't we are not able to guarantee to our customers they are receiving NEW Genuine Factory PartsIf used, Installed, returned parts were allowed it would in fact be hurting customers because they would be receiving parts that may now be damaged and that would defiantly be void of a Manufacture Warranty -------- If you need the documentation for this case re-sentor if anything is unclear please contact me Thank You,%

Good afternoon, I am sorry for the inconvenience you have encountered with this part that you received from our CompanyWe have confirmed with the manufacturer of this part that you received a functioning replacement of the original part installed in your unit. The item is an aftermarket
replacementThe manufacturer ensures that the items are redesigned to fit. The element does appear to have been redesigned by the manufacturer and is wider than the originalAlthough there is a size difference, this is still made to fit and function just the same as the original and shouldn't cause any issues at all.Since your original element has been installed for some time, it is more formedThe newer element will be wider than the original but they are made durable and will still be able to be installed with no issuesI have seen many installation videos for these elements that state the new element will be wider, but can be bent to installMany techs go through this when installing dailyIf you do decide to keep the part and have it installed, there is no reason why it should not work well for youOur parts do come with a year manufacturer's warranty as well should anything happen in that time frame! Though from our email communications, it does sound like you are not interested in keeping the element that was shipped to you, we have emailed you a PrePaid return label to mail back the element for a full refund once returnedPlease do not install the element or plug it in at allWe emailed you with a PrePaid label days ago to return this part but that original label has been voided as it expired due to ageWe emailed you with a new label yesterday and we do request that you use this oneWe have not heard back from you regarding the labels though we have tried to email you several timesWe will need this part back to have a full refund issued for your purchaseIf you have not received the PrePaid label via email, please reach out to our Customer Service team and we will be happy to assist. Please feel free to contact us should you have questions or concerns, I do hope that the PrePaid return label and a full refund for the order once the part returns is an agreeable resolution for you. Thanks!*** *

Good afternoon, I am sorry for the inconvenience you have encountered with your orderAfter reviewing the correspondence you had with our Customer Service team, based on the model number of your appliance, the incorrect part was purchasedThe part you ordered on our site is not the
manufacturer's listed replacement for your applianceDue to this, the part purchased is not meant to fit and function in your machineWe cannot issue a replacement order for that same part, since the first one did not work, most likely due to not being compatible with your applianceThis does void out any manufacturer's warranty having purchased the incorrect part. Per our Standard Return Policy, we cannot accept the return of an installed partWe do suggest that you contact our Customer Service Team before placing an order or installing a part should you have any questions about compatibility as our team is very skilled in confirming compatibilityWe do not have to have tech experience to confirm if a part is compatible with an appliance, that is based on the manufacturer's look up that we have availableMany parts that we sell on our site do look very similar, but the internal components can be very differentParts should not be ordered based on the photos alone. I am sorry for the inconvenience this has caused youYou could always try reselling the part you purchased if you have no need for itIf you have questions or concerns at any time we would be happy to assist. Thanks,*** *

To Whom It May Concern:*** *** placed an order with our company on Saturday February 6, The first and only contactbetween *** *** and our company was on February 11, we reached out to inform of the back order status on the part*** *** never contacted us prior to this
date*** *** responded informing us to proceed with canceling the orderThe order was canceled and refunded in full immediately.Enclosed is a copy of *** ***’s invoice and Refund TransactionIf there is any other documentation you may need or if anything is unclear please contact me. Thank You, *** **
Speedy Appliance Parts

It looks like this was actually resolved after our initial resolution was denied by the customer, but no further information was provided on our endI wasn't able to locate any letters received stating that the customer did not accept our responseWe provided the customer a refund as per his original desired settlementThis was processed on Transaction Tag *** $as of 02/12/Info is attached.If any further information is needed, please contact me!Thanks,*** ***Speedy Appliance Parts LLC

*** *** opened a Dispute with *** on November 12, requesting to cancel and expected a refunded, I advised Mr*** that; “Unfortunately this order shipped and I'm unable to stop the shipmentIf you do not wish to keep the order, you can refuse the package upon delivery”
***
*** was also concerned regarding the status change of his order to “refunded” I apologized for this and advised Mr*** that;“When a customer opens a *** Dispute before the order ships, it will change the status to 'Refunded' because that person is in a *** dispute”
Regarding this *** Dispute, the last message that was posted was when I advised Mr*** that he may refuse the package upon deliveryThis case was automatically closed on January 7, because no further action was taken by Mr*** within the day period
Mr*** then filed another Dispute with *** on January 7, claiming the charge as “Unauthorized Use of *** Account” I was able to show *** that this was delivered to the customer with the address given and that we tried to work with Mr*** in resolving the issue
*** *** was not issued a credit because the part he has returned was used and InstalledAs this is against out return policy and Mr*** agreed to these terms regarding returning Installed parts no credit was issued for the part and it was disposed of as is also stated in our policyAs per our Policy, Installed, used parts are non-refundable
Mr*** returned this order to our Distributor warehouse on Friday December 19, The returned part was inspected by the Distributor and was found to have been installedIt was explained to Mr*** that a refund was denied to us by the distributor due the part he had returned being installedWe have provided a copy of the Distributor Rejection for the ReturnWhen the Distributor receives parts returned Installed they dispose of them and are not resold
Refunds cannot be issued on used, Installed partsIf customers were allowed to return used, Installed parts and these items resold and this would create a situation in which customers are receiving installed parts that other customers have used, perhaps while
misdiagnosing a problem with their appliance and in which the part could have been damaged or the life of the part shortened because of improper diagnosis or installationThis is not fair to any customerWe have shown we were denied credit from our Distributor due to Mr***’ used, Installed return
We must stand by our Policy as posted on our site because if we don’t we are not able to guarantee to our customers they are receiving NEW Genuine Factory PartsIf used, Installed, returned parts were allowed it would in fact be hurting customers because they would be receiving parts that may now be damaged and that would defiantly be void of a Manufacture Warranty
Enclosed is a copy of *** ***’ order, the images of the Installed part, and a copy of the return statement from the Distributor showing credit denied due to Installation, as well as our Return Policy as posted on our siteIf there is any other documentation you may need or if anything is unclear please contact me
Thank You,
*** *** Speedy Appliance Part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Refunding money the business charged me a month ago, which it should never have charged, and now apologizing for it does not make amends From Speedy Appliance's Yelp reviews, dealings of this sort are its regular practice Charging people for goods it does not have and stringing them along as to when the good are likely to be delivered, and then not delivering on that date either, is not an acceptable way to conduct a business I want my complaint to remain posted on the Revdex.com website to warn others of its dealings.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
Regards,
*** *** I hav'nt recieved any refund from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaint is the same as it was then. I ordered a certain product but received something not compatible. The company refused to issue a complete refund. They have offered and applied a credit on their books. They say it is too late to issue a refund, so they issued a credit. However, I don't understand why I would want a credit or why I should do business with a company that won't refund the full purchase price of something that was not compatible. The amount of time involved is not material to me.I did suggest they could find another part for me to regain my appreciation, but they were not able to do so. Admittedly, it is a difficult part to find, but working with them was also extraordinarily difficult, so I considered it a reasonable exchange, but they were not able to perform.I appreciate the offer of a credit and I do wish the new people well and hope they treat customers better than I was treated. However, a fund refund was always the appropriate remedy and that is still true
Regards,
*** ***

Good AfternoonThe customer was offered two resolutions for the issue they were having with the partWe have yet to hear back from the customer as to which resolution they would like to proceed withThe customer has since been issued a Full RefundThey were emailed the Transaction information on
this refund.Thank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This issue is resolved thanks to ** *** *

Mr*** was not issued a credit for the returned item on our site because the part he returned was used/installedAs this is against our return policy, no credit was issued for the part and it was disposed of as is also stated in our policyAs per our Policy, Installed, used parts are
non-refundableBelow are the events that transpired between Mr*** and our Company.*** *** placed an order with our Company on Thursday, October 29, for one (1) GE WR55XRefrigerator PCB Replacement - ERWR55XMr***’s order was shipped the same day on October 29, and Delivered via USPS on Monday, November 02, 2015.Our company keeps detailed records of any Customer concerns that come in either called in, over our “Live Chat”, or emailed to usMr*** contacted our Customer Service Department via email on Monday, November 02, requesting to return the one (1) GE WR55XRefrigerator PCB Replacement - ERWR55XOur Customer Service Department replied back issuing a Return Authorization Label.Mr*** returned this order to our facility on Friday, November 06, The returned part was inspected by our Returns Department and was found to have been installedRefunds cannot be issued on used, Installed partsIf customers were allowed to return used/installed parts then these items would then of course in turn be resold and this would create a situation in which customers are receiving installed parts that other customers have used, perhaps while misdiagnosing a problem with their appliance and in which the part could have been damaged or the life of the part shortened because of improper diagnosis or installationThis is not fair to any customersIt is also not fair to ask our Company to swallow this loss as we have shown we were denied credit on this return and cannot return this item into inventory for resale.We must stand by our Policy as posted on our site because if we don’t we are not able to guarantee to our customers they are receiving NEW PartsIf used/installed, returned parts were allowed it would in fact be hurting customers because they would be receiving parts that may now be damaged and that would defiantly be void of any Manufacture WarrantyEnclosed is a copy of *** ***’s order, the images of the Installed part, the return statement from our distributor showing the denied return, as well as our Return Policy, as posted on our siteIf there is any other documentation you may need or if anything is unclear please contact me.Thank you,***SpeedyApplianceParts

This is the same thing they told me that I had used it I never even unwrapped the board from the bubble wrap I knew before it even arrived that it was the wrong one that's why I ordered another one from another company (Because this company did not carry the one I needed)immediately
I will up load or forward the sales receipt from that company ASAP My wife and I are looking for it now.I know they are rip offs I am not some poor person who really needs the money back but there are people who try to do things themselves out there that sometimes order the wrong part and then realize it to late so they send it back without even opening it.To be told it was used and disposed of.I should of read the reviews for this company before I ordered from them,I now realize I am not the only person that has had problems with these crooks and I am given it my all on the internet review sites to make sure they don't do it to anyone else.This is definatley a company you need to watch.They are liars and thieves and they send a picture of whatever it is I see no serial number etc just a blurry picture of a plastic board.If they are so thorough with keeping records etc why wouldn't they have a picture of a serial number that's on the board?So every poor soul that returns something to them they have one picture they use over and over to say the people used it.Very sad in today's economy that a company would rip people off

Due to Customer's Complaint, stating that an In Store Credit would not be suitable, we have processed a refund on his card for the postage due on this return as his original requestThis was processed in the amount of $15.85.Trans Info: Transaction Tag ***, $issued on 08/02/2016If any further information is needed, or if anything is unclear, please let me know.Thanks,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Speedy Appliance is wrong. They continue to argue that they sent the right assembly for my appliance. They may have sent the right assembly "number" but not the right assembly. I have explained this to them and sent photos. They continue to argue and will not absorb the cost of return or promise a full refund
There proposal is that I return the assembly they sent to me, at my expense. Then, they will determine how much refund they will "allow, based on their policy." Their policy won't pay for return postage, deducts restocking fees and other fees and is therefore disingenuous and inadequate.
They insisted I waste more time on a repair forum trying to learn how to make the wrong assembly fit and work in my appliance, which is absurd. They cannot seem to understand this or accept it as illogical, which is very frustrating. If I order size shoes and a vendor sends shoes mis-marked as size but obviously demonstrable as size and they are smaller than my feet, why should I visit a forum to try to find out how to make the shoes fit?
I have since ordered another assembly from a different vendor, and it IS as marked and DOES FIT my appliance perfectly. It functions perfectly. It was the same number. The assembly sent by Speedy Appliance is NOT THE SAME since it is missing a critical component, as I have told them numerous times, including with photos
I have offered to return their assembly to them at their cost if they also promise a full refund. I have their assembly, new and still in the clear plastic sealed bag. The bag has not been opened and the part has not been installed. They refuse to pay for return shipping and refuse to agree to a full refund
Since I did not order the wrong assembly I should not have to pay to return the wrong assembly. For them to expect me to do so is wrong. Look, if I order a television and a vendor sends a watermelon marked, "Television," should I have to pay to return the watermelon at my expense especially when they are not agreeing to a full refund???
Speedy Appliance seems to hold that it is my fault their packaging indicates an assembly other than that contained in the package. Quite the contrary is true. They are responsible for having the assembly or part match their packaging. They keep arguing that the manufacturer says its the right part. This is false. The manufacturer might state the assembly number is the right number but the manufacturer has no way of knowing what assembly is in the bag. They only know their part number. The appliance manufacturer has no responsibility for Speedy's assembly being mislabeled.
Obviously, since I ordered the same assembly number from a different vendor and received the CORRECT Assembly, the number is correct. It's Speedy's assembly that is wrong. They refuse to accept this, even with photos and multiple explanations.
I have attached the email correspondence with Jessica of Speedy that shows how ridiculous they have been and that they do not promise a refund of any kind...only what they determine according to their policy, if anything. Based on the illogical handling of the case so far, how could anyone expect them to be fair and reasonable, now?
Their customer service is terrible. Based on my experience with them, I would not recommend them to anyone