Spotify

Hey,We will contact the customer and try to resolve the issueRegards

Hi there, 
Sorry to hear about your troubles, 
For your reference you are able to contact us for support here [redacted] or can send an email to [redacted]
You have...

stated here that you do not use [redacted], however there has been an account created here through [redacted] under your name. [redacted]
To login all you have to do is login using your [redacted] credentials, I can cancel this account for you however I can see that the last time you logged in and used the service was on [redacted] September on an iOS device, as a result I am unable to offer a refund. 
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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My account was recently hacked for less than 24 hours. I noticed this when I logged in and realized that someone was using my account on another device and had deleted all the music in my library. I changed my password to regain access to the account and contacted Spotify to get help restoring the content in my account.
Spotify has continually ignored my requests for help and has locked me out of the account twice, despite me providing proof of account ownership in the form of payment receipts and credit card information.
I am currently unable to access my account and cannot reach anyone at Spotify for help. This has been going on for a week. I want access restored to my account and the content in the account restored to pre-hack status.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely,
[redacted]

Hi There,I've read through the case history and believed the issue had been resolved for now.I will once again contact the customer and get this sorted.Regards,[redacted]Spotify Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 [redacted] 
[redacted]
[redacted]
[redacted]
 
I thank you Revdex.com for assenting me with the complaint against Spotify, They did reimburse me for the additional charge, I had no response from them until you helped me, I THANK you soo much ,

Hello [redacted],
I'm [redacted], one of the [redacted] here at Spotify. We received your message through the Revdex.com, and would like to try and get this sorted for...

you. 
First of all, we'd need to locate your account - We couldn't seem to find anything connected to your '[redacted]' email address. Can you tell me the username or email address you used to sign up to Facebook? 
----
Kind Regards,
[redacted] | [redacted]
You can also reach us via Twitter @SpotifyCares
The soundtrack to this email is available on this playlist - [redacted]

Hi,
 
I will get in touch with the customer now and help them resolve this issue.
 
Kind regards,
 
[redacted]

Hi,I have replied to [redacted] today and this should now be resolved.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Hey,
We'll respond to the customer to try and resolve the issue.
Thanks,

Hey, We will get back to the customer as soon as posible. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

 the company is still insisting on my entire credit card number, which I have said in number of ways that I will not give! I will only provide the information that is found on my credit card statement, dates, and amount charge, and only the last 4 numbers of my credit card. They have the email address assoiciated with the charges, that and what I will give should be efficiant enough for them to verify the account and issue me a refund for the charges.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We will contact the customer and try to resolve the issueThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and...

the matter has been resolved.ID #[redacted].
 
The company refunded the charges in question in a timely manner and I am satisfied with the result.  Can you please change the status to satisfied.
 
Thank you.
[redacted]
 
ID #[redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Hi,I have been in contact with [redacted] directly and this should now be resolved.Thanks,[redacted]

Revdex.com:
It is inexcusable how incompetent and inadequate Spotify's customer service is.  I have now regained access to my account, but it took five days and about twenty emails.  Almost any other company would have resolved the situation with a simple phone call in a few minutes.  Spotify does not even have a system to reach them by phone nor do they have a real time chat service.  The Spotify motto appears to be: The customer comes last. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Hello,We were unable to find any payments linked to the information provided by the customer. We will contact the customer directly to try and investigate this issue further.Regards,[redacted]Spotify[redacted]