Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I have only one email address which I've already provided, and yes I did use my [redacted] login; my login is the same email address there. I never used any other login. I never authorized any charges, yet I have two charges on my credit card for 9.99 from 'Spotify USA'; one posted on 8/*/14 and the other on 7/*/14. both have as description this: ###-###-#### NY [redacted] US. I want you to explain this. I've had to cancel my credit card number and also have deactivated my [redacted] account out of fear my personal information has been compromised. I realize this would be nice if I simply created another account and am confused, but I did not and am not. I want an explanation for how this happened and what is going to be done to resolve this problem.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We are unable to locate the payment with the information provided here, so we have directly contacted the customer for some further information.Regards,[redacted] 
[redacted]Spotify[redacted]

Hi,
We're in contact with [redacted] regarding this matter and working towards a resolution.
Thanks,
[redacted]

Hi There,I will contact the customer directly and explain what's going on.Kind regards,[redacted]

Hello, 
In response to the customer's complaint, the user wasn't able to provide a cancellation email, which is automatically sent to a user when they cancel. The card they were charged on is a card they supplied when originally subscribing - the card wasn't changed on spotify.com throughout the entirety of their subscription. There doesn't appear to be any sign of the user attempting to cancel on our internal system either. 
The account has been cancelled, and the payments made since May have been refunded, even though it goes against our Terms & Conditions. We believe this issue has been resolved. We'll no longer contact the customer, at their request. 
Thanks,

Hi there,
Thank you for your message.
We understand your frustration and we sincerely regret that this has happened to you. Allow me give you more information about your case and what we can do to help you.
We suspect that somebody has set up an account...

with us and has started using your payment details to carry out purchases without your consent. We want to find this account and block it, in order to prevent any further abuse and help you to get a refund on the unauthorised purchases on your name.
We have two ways of finding a Spotify account in these cases: 
1) Through the account details (username, e-mail, etc.) 
2) Through the payment transaction details (transaction date, BAC/TAC, PayPal Billing Agreement, etc.). Since you haven't created an account with us, we need to find the account in question through the payment transaction.
In order to find an account through the payment transaction details, we need:
If the payment was processed on your credit card:
The 'Bank Answer Authorisation Code', sometimes called the "Transaction Authorisation Code" (TAC), of a payment transaction to Spotify and the corresponding date on which this transaction was carried out. It is a unique 6-figure code that every transaction processed with credit card must have. Unfortunately the BAC / TAC code is not visible on your bank statement. You will need to contact your bank for this information.  Please also confirm the last 4 digits of the card that was charged.
Could you please reply, for your safety and security to [redacted] with the subject line FAO [redacted]
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ok, got the date format thing.Yes, once I confirm the charges have stopped after July [redacted], I will respond.  I there are no charges, I would consider the complaint resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey, 
We've taken a look at this case and can confirm that we found an account that matched the details given by the customer. The subscription has been cancelled and those charges have been refunded, as of yesterday. The charges will take about 3-5days to return to the customer.
The card details have also been removed from our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

9pt; font-family: Arial, sans-serif;">These charges aren't on my [redacted] account, I checked. These charges were from a credit card and you know that based on the complaint that I sent to the Revdex.com. I am not going to give/confirm any credit numbers/6 number code with you...really? I tried to reach out to you and was unsuccessful. Please refund the amount  of $49.95 for the months that I was charged for. I will send you the mailing address for delivery of the check. 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,With the information provided, we are unable to locate any payments. We are contacting the user directly to try and get some further information, and to help track down these payments.Regards,[redacted]Spotify[redacted]

Hi there, 
Sorry for the late response, I have reached out to the customer directly. 
Kind regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
 I have been told multiple times that the business would contact me to resolve this issue.  I still have not heard from them and continue to get charged.  I am not sure what the best resolution is at this time, but this is the same run around I have received from them previously.Thanks,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We have contacted the customer in an effort to obtain more information so that we can find the account that is charging the user.Awaiting customers reply.Thanks,

Hi,
We responded to [redacted] via our contact form on [redacted] June 2014.
[redacted] has two Spotify accounts, one which is free and one which is Premium, this is the reason [redacted] would see a free account but still be paying.
We have advised we can close...

one of the account so [redacted] would be left with just one account.
We still haven't received a reply from [redacted] in this case (no.[redacted]) and hope to resolve this matter once we have a reply.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Hi [redacted], are you needing me to copy and paste their email to you? Graham says he's a member of the "Executive Customer Service " team and that my email address of [redacted] isn't pulling anything up for them now. However, the last three reps I spoke too (prior to contacting the Revdex.com) was able to pull the account up. The last rep actually told me they we're canceling the account and then said no, they weren't able to cancel the account because of a hold on it, and then told me oh, your account has been hacked. So I'm not sure exactly what to believe, other than they are playing games and I don't appreciate it.  Sent from my iPhone

 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We are unable to locate an account linked to this email address, so we are contacting the customer to locate this account. Once we have that, we will be able to proceed accordingly.Regards,[redacted] [redacted]...

[redacted]Spotify[redacted]

Hey,
 
We're unable to find any contact from the email address [redacted]' in our system. We will contact the customer on this address and try to resolve the issue.
 
Thanks,

Hey,
 
Thanks for getting in touch.
 
We're investigating it and will contact the customer directly to resolve the issue.
 
Thanks for your kind attention.
 
Have a nice...

day:)

Hi there,
We'll get back to the customer directly.
Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been two months and the company has repeatedly refused to refund my money. If they are willing to refund my money to me, I will not pursue legal action. However, everytime they say they will reach back out to me, they continously tell me there is nothing they can do. If you're company is willing to refund me the money they rightfully owe me, then lets talk. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]