Spotify

Hey there,
We will get in touch with the customer and try to resolve the issue.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This has nothing to do with the e-mail address.
The customer has a name, a credit card and a physical address.
You are attempting to charge a credit card of a person (myself), not to an inbox or email.
This is a poor excuse to say the least that you cannot find the e-mail address.
There is no live phone number where this can be discussed.
None of my e-mails have been answered. We have all the sent e-mails and server responses showing that they were received.
Please either contact me, based on personal details or provide a phone number where I can contact you and have a conversation with a person in USA.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I couldn't get the screen shot because they never left pending. You took my money and robbed me and discover is not helping either with their waffling bt. Why are you so bent on ripping me off 5.40 are you all crack addicts?

Hi There,
I'm sorry to see this customer has had issues with their payments.
I shall contact them directly and see what we can do to help get this sorted.
Kind regards,
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]

Hi there, 
 
I will respond to the customer here through our internal CRM and ask for some additional security details so we can cancel the account. 
 
Additionally I have searched for the number we have posted, however I have not been...

able to find this and where it reroutes to. We do not operate with a phone service and our support comes from digital sources, i.e email, twitter, facebook and forums. 
 
Please let me know where the number is posted and I shall investigate this. 
 
Kind regards

We are invesitgating

Hi,The refunds have been processed our end, but may need to wait to clear with bank. This can take 3-5 working days.I will contact the customer directly to ensure these refunds have processed successfully. Regards,[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey [redacted], Here is Natalia from Spotify customer support. It came to our knowledge that you have a trouble with a gift card on your student discount and we'll be glad to find a solution. I'm afraid it's not possible to use Spotify gift cards in...

conjunction with other discounts and promotions, as it's stated here on our website. However, we've extend your subscription for 2 more months for free as a gesture of goodwill. If there is anything else we can help you with, please let us know. Kind regards, Natalia Spotify Customer Support Cambridge, UK "One good thing about music, when it hits you, you feel no pain." Bob Marley [redacted].[redacted]

Hi,
I have checked [redacted]'s Spotify account and can see the Premium subscription is still running as this wasn't cancelled correctly.
I can see this was a genuine mistake as the Spotify account hasn't been used so I would be more than happy to refund all payments, going...

back to January 2014.
I will contact Angie directly to go through the refund process.
I hope you find this a suitable resolution.
Thanks,
[redacted]

Spotify completed the redemption of all the cards as requested.The complaint has been resolved to my satisfaction.Thank you

Hi [redacted],  My name is Anastasia and your case has been escalated to the Escalations Team, regarding your case on Revdex.com. I've read through your case and I apologise about the confusion. As my colleague has already mentioned, unfortunately it is not possible to use gift card with any offers (inc. Student discount). Here is the link for out Gift card T&C:  [redacted] Please do not hesitate to contact us if you have further questions. We would be glad to help. Regards, Anastasia. Spotify Customer Support Cambridge, UK "Music can change the world because it can change people" -Bono Did you know we have an extensive help section on our website? You can find it at [redacted]
[redacted]
[redacted]

Hello!
We received a few emails from the customer over the past couple of days, where the issue was clarified clearly, and we refunded them on the 28th March 2014. This refund should be with them within three to five working days. 
We have the case as resolved, and...

are happy to assist with any further questions or concerns. 
Kind Regards,
[redacted]
[redacted]
[redacted]

Hey,
We'll get back to the customer and try and resolve the issue.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
I was contacted by Spotify about the issue and they sent me a list of requirements to resolve the issue. After I got the information they requested they stopped replying and it has now been 4 days since we spoke on the [redacted] and my emails haven't been returned.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,We'll get back to the customer and view his case.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

[Your Answer Here]Spotify still has not resolved the issue of my account being hac...⇄ />  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The representative at spotify is lying.  I engaged with business via email weeks ago about refunding the charge on my account.  After weeks of not conplying , spotify charged me again.  I emailed their company to cancel and was actively communicating with company to cancel and they charged me twice. They are committting fraud and are a comoany filled with thieves. REFUND MY MONEY!!!!! I CANCELED WITH THIS CRAP COMPANY AND THEY CONTINUE TO CHARGE ME . 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,
I replied to the customer a few weeks ago. Still waiting response.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because: the answer doesnot include a stop to charge my credit  card by Spotify,USA,  it should be done immediately, and the explanation assuming a "phishing" is not valid since the money was paid to Spotify,Inc of NY, if it is a "phishing " thing it should have been deposited to a different entity I WOULD  assume.
I have canceled my credit account with the issuer bank and I ask Spotify to stop billing my account and provide me with a valid telephone number that I can talk to a live person and not simply advise me in a recorded message to contact the web site Spotify.com. a  web site that require a registration, detailed personal questions, and opening an account. I do not wish to open an account.
their phone number is ###-###-#### NY.  

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]