Sprint Corporation

July 25, 2017 RevDex.com 8080 Ward Parkway Kansas City, MO 64114 Re: BBB File [redacted] , [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing Mr. [redacted] ’ concerns to our attention. According to his follow-up complaint, Mr. [redacted] expressed his dissatisfaction that Sprint requires potential customers to undergo a credit evaluation. He further expressed his dissatisfaction that his social security number was requested when he attempted to establish a Sprint account. Mr. [redacted] is requesting that Sprint review this matter. As outlined in our Terms and Conditions of Services, Sprint requires potential customers to undergo a credit evaluation prior to establishing wireless communication service with us. We utilize the services of an outside vendor to conduct the credit verification process. Based upon the outcome of the credit evaluation, the terms under which we will establish an account are determined. The criteria used to determine the credit class assigned to a Sprint account is proprietary and confidential. As a result, we are unable to disclose that information. We spoke with Mr. [redacted] on July 11 and 25, 2017. While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case. Although we have previously discussed this matter with Mr. [redacted] , it is apparent that he will continue to consider the resolution to this matter unsatisfactory. Consequently, all further inquiries regarding this matter will be met with the same response. We explained to Mr. [redacted] that he may visit a local Sprint retail location and speak with a sales agent regarding the available options that he may have to establish service with Sprint. Mr. [redacted] expressed his understanding. We regret any inconvenience this matter may have caused Mr. [redacted] . If we can be of further assistance with this matter, Mr. [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:00 a.m. to 4:30 p.m., Eastern Time. Sincerely, /s/ Taheera L. Taheera L. Executive Service Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me. Sprint's marketing to customers offering coverage of termination fees does not clearly state that if you trade in your phone the value will be deducted from the termination fees and this was never mentioned by any representative until after I terminated with Verizon. (I spoke with several reps on the phone to place my switch order). Had I known this I would have kept my old phone and sold it privately; avoiding having that value of the phone deducted from the termination reimbursement. Also, Sprint did not factor in the $50+ taxes directly charged to the $290 termination fee.Over a 6 week period I spent well over 12 hours on the phone with various departments trying to resolve multiple issues and only got full closure because I contacted the BBB. No compensation has been offered for the income cost during these hours.My experience with Sprint has been awful and deceptive. Although the plan pricing is very competitive it will take me 6 months to recoup the out of pocket costs related to switching to a new carrier. I wish I never transferred and will caution every person I know against it. Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Vanessa [redacted] was very helpful in resolving this issue, and explaining the procedures. Thank you for resolving this matter with a positive resolution. Regards, ***e [redacted]

December 21, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Case [redacted] – Greg K [redacted] Sprint Account XXXXX3358 Sprint... Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr. Greg K [redacted] . We appreciate your assistance in bringing our customers’ concern to our attention. In the information provided, Mr. K [redacted] stated that he was offered and accepted a promotional offer for Sprint’s Unlimited Freedom service plan at $65 per month, in addition to a new Samsung Note 8 device at $40 per month. He also stated that he was to receive an additional $10 per month Loyalty Discount, essentially bringing his device cost to $30, per month, for 18 months. Mr. K [redacted] requested that the promotion award as quoted. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. Mr. K [redacted] was contacted by a member of our escalation team on December 20, 2017, and although the Unlimited Freedom service plan does not qualify for additional discounts, in Sprint’s effort to reach an amicable resolution to this matter, he was offered a one-time account credit of $180 to honor what he stated he was quoted. Mr. K [redacted] will contact the escalation team member if he elects to accept our offer. We appreciate Mr. K [redacted] ’s taking time to provide details of his experience with our Customer Care and retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience this matter may have caused Mr. K [redacted] . If he has additional questions or concerns, he can contact us by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext. 4824. I am available Monday, Tuesday, Thursday, and Friday between 7:30 a.m. and 5:30 p.m., Central Time. Sincerely, Twana T*** Executive Services Analyst

September 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, Luanne [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by MsLuanne *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she attempted to cancel her Sprint services in May 2017, but that she has received monthly invoices reflecting an outstanding balance each month since that timeAs a result, Ms [redacted] is requesting that we cancel the service on her account and credit the outstanding balance and refund the restocking fees paid at the time of the return Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products You can return your device to the point of sale within that time period for a full refund (day of the days starts the day after activation) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers We regret any possible misunderstanding that may have occurred regarding this matter Our records reflect that Ms [redacted] purchased two new devices on May 9, Additionally, our records reflect that Ms [redacted] returned the devices on May 11, 2017, and requested to cancel her Sprint account As a result, the line of service for telephone number ending [redacted] was cancelled, as requested; however, the line of service for telephone number ending [redacted] inadvertently remained active During our conversation with Ms [redacted] on September 13, 2017, we discussed the above-information We confirmed that Ms***’s remaining line of service was cancelled on August 24, We applied service credits totaling $to offset the monthly recurring service charges assessed between May 24, and August 24, As a result, Ms [redacted] is eligible for a refund of $for the overpayment remitted on July 13, 2017; however, we respectfully decline her request to refund the restocking fees remitted on May 11, Please allow 10-days for the refund to be processed back to the original payment source We appreciate Ms [redacted] taking time to provide details of her experience with our Retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] concerns will be forwarded to the appropriate managerial staff for further review We regret the loss of Ms***’s business but are pleased that we were able to resolve her reported concerns to her satisfactionIf she requires additional assistance with this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

July 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] We appreciate the opportunity to address her concerns According to the information provided in Ms [redacted] ’s inquiry, she advises that she canceled the service on her account and returned her phone associated with a lease agreement over a month ago She further advises that the Device Purchase Price (DPP) for the phone has not been credited to her account Therefore, Ms [redacted] is requesting that we credit the DPP, and that we send her an itemized final invoice Our records reflect that Ms [redacted] ported her number, canceled her service, and returned her phone on May 24, We regret any delay in applying the noted DPP account credit We confirmed a $credit was applied to Ms [redacted] ’s account on June 14, 2017, to offset the DPP plus taxes Ms [redacted] remitted a payment on June 30, 2017, and as a result, her finalized account reflects a zero balance After our conversation with Ms [redacted] today, we outlined our findings and sent her a confirmation email She advised our office that she did not need an itemized invoice at that time, and she considers this matter closed If Ms [redacted] needs further assistance, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12256775, [redacted] Sprint Account xxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms [redacted] stated that for the past three weeks she has been unable to call her pediatrician or her doctor As a result, she is requesting assistance with this matter Our records reflect that a call routing issue was identified between Ms [redacted] ’s phone and the noted phone numbers This matter was escalated to our network team and the call routing issue was resolved on August 7, On August 9, 2017, Ms [redacted] confirmed that her call routing issue was resolved During our call with her, she expressed her dissatisfaction with the matter in general, and the time needed to resolve this issue As a goodwill gesture, and due to the noted service impact, we applied an account credit to offset one monthly service charge Ms [redacted] stated that she was satisfied with our handling of the matter We regret any inconvenience this matter may have caused Ms [redacted] If she needs further assistance, she can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that we processed payment on her account, without her consent She requested we refund the $payment We regret any misunderstanding that may have occurred related to Ms [redacted] ’ Sprint billing and unauthorized payment concerns Our records reflect that on May 15, 2017, Ms [redacted] established a payment arrangement online to be paid on May 29, 2017, via her checking account Our records further indicate that Ms [redacted] canceled her services on May 17, 2017, when she ported-out from Sprint to another wireless carrier However, because the payment arrangement was secured, the payment was still deducted on May 29, 2017, as agreed Unfortunately our attempts to contact Ms [redacted] at the telephone number and email address provided in her inquiry on June 12, 14, and 19, 2017, to discuss her reported concerns in detail were unsuccessful We also mailed a letter to her at her billing address of record on June14, 2017, acknowledging our receipt of her inquiry and requesting that she contact us directly for further assistance Regrettably, she has not yet responded to our invitations However, our records reflect that the May 29, payment was revoked, and charged back to Sprint on June 7, Currently, the account remains closed with an outstanding balance If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

March 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] P [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] P [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of service received from our Retail and Customer Care representatives related to her refund requestMs [redacted] stated that she purchased and returned a Samsung device on February 2, 2016, and was to receive a refund for $down-paymentAfter numerous interactions with the Sprint retail location and Customer Care, she still has not received her refundShe requested that we process her $refund We appreciate Ms [redacted] taking the time to provide us with the details of her experience with her local Sprint retailer and our Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misinformation/misunderstanding that may have occurred related to Ms [redacted] ’s refund requestPer our account records, Ms [redacted] activated telephone (xxx) xxx- [redacted] on February 2, 2016, and canceled the line the same dayOur research into her refund request identified that the payment for $was authorized on February 2, 2016, but released to her the same day During our discussion with Ms [redacted] on March 16, 2016, we advised her of the above informationWe explained that at the time of purchase the $was authorized, and that money was on hold with her banking institutionHowever, because she canceled/returned the product the same day, that this canceled the sales transaction and the payment was released back to her the same dayMs [redacted] confirmed this information by reviewing her financial records We regret any inconvenience that this matter may have causedIf we can be of further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though it was not LATOYA that offered assistanceIt was actually [redacted] who followed up with me and gave exceptional customer serviceIf it wasn't for [redacted] I would have left and went to [redacted] and LATOYA was actually okay with thatI sure hope LATOYA gets more training or a replacement that knows how to treat customers with respect and follow up on promises like calling customers back at the time promised! Please forward that message back to Sprint so they're aware Regards, [redacted] ***

February 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s complaint, he states he has not received the prepaid reward cards he was promised as reimbursement of the cancellation fees from his former carrier Mr [redacted] advised that the retail store promised to process them, but they were never received We regret any misunderstanding that may have occurred regarding Sprint’s buyout promotion In order for the prepaid cards to be awarded, the ported lines must be registered online at www.sprint.com/jointoday In addition, the final billing from the other carrier must also be uploaded and submitted to Sprint for verification and approval Our records indicate that neither of Mr***’s ported lines ending [redacted] and [redacted] were registered for the aforementioned promotion However, we were able to speak with Mr [redacted] and obtain a copy of his final bill As a result, the reward cards were processed and approved totaling $and will be mailed separately in increments of $113, $212, and $ Mr [redacted] should receive the first two cards by March 1, 2017, and the third card will be received shortly thereafter We have communicated these findings to Mr***, and he is satisfied with the actions taken We thank Mr [redacted] for choosing Sprint If he needs further assistance with this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states that she has been a loyal customer over yearsShe states that she recently upgraded her device and was double charged in the amount of $ She states her bill increased from $to $ She further states that she was informed that she would receive a loyal customer credit; however, the credit was not applied to her account She states that credit was later applied and her bill was reduced to $132, but later the credit was reversed and her account balance was back at $ Based on the information received from Ms [redacted] , she also stated that she had an unfavorable customer experience while attempting to address her concerns As a result, she states that she would like to end her service and return her Samsung Galaxy S We spoke with Ms [redacted] on several occasions regarding her account billing concerns During our discussions, Ms [redacted] stated that when she upgraded her device online, she was informed that she would receive a loyalty creditWe explained to Ms [redacted] that her account will no longer receive the $loyalty credit because the previous loyalty credit was available under her previous Lease AgreementWe further explained that when she upgraded on April 14, 2017, her $loyalty credit expired and the account is now receiving a $lease credit associated with her new lease device the Samsung Galaxy S We also reviewed her online sales order and were unable to identify the loyalty credit offer Additionally, Ms [redacted] received account credits totaling $towards the May billing statement that reduced the account balance to $ Accordingly, we believe Ms [redacted] ’ account concerns have been fully addressed to the best of our ability We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer Care department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter has caused Ms [redacted] If Ms [redacted] needs further assistance, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] [redacted] - [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] -***, submitted on September 14, We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Ms [redacted] -***, she states that she has had an unfavorable experience while attempting to cancel lines ending in [redacted] and ***She states that she returned the iPhone Plus on line ending in [redacted] and paid $to end the lease and cancel the line of service; however, she was advised that she had to call into our customer care department to complete her requestAs a result, she states that she called in to have lines ending in [redacted] and [redacted] cancelled and both lines are still activeMs [redacted] - [redacted] is requesting that the lines in question are cancelled effective September 13, 2017, and not at the end of the billing cycle We spoke with Ms [redacted] - [redacted] on September 15, 2017, regarding her concernsWe confirmed that the lines in question will be cancelled effective October 2, We explained that Sprint advertises and provides services in monthly increments If services are terminated before the end of the billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in the service planMs [redacted] - [redacted] understood the information provided We appreciate Ms [redacted] - [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] - [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Tuesday through Saturday between 7:a.mand 4:p.m., Central Time Sincerely, [redacted] * [redacted] *Executive Services Analyst /LP

Complaint: [redacted] I am rejecting this response because: Thank you Revdex.com for your assistanceI have resolved the matter with ***'s managerI just wanted to follow up by saying that [redacted] Hshould be ashamed of all the lies he has provided to Revdex.comEven he contacted me and acknowledged that a call or calls had been reviewed and they realized that both information was wrongAnd then [redacted] even stated that I had a 15% discountHis manager resolved the matterHowever, if [redacted] doesn't update the resolution provided to Revdex.com then I will play his recording and those of the reps that said the iPhone was free and that I would get 15% employee discount Regards, [redacted]

August 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the subsequent inquiry filed with your office by Ms [redacted] ***, filed on behalf of the account holder, MrQuentin *** We appreciate the opportunity to address their concerns once again Based on the information provided in Ms***’s subsequent inquiry, she states that she believes she overpaid for restocking fees, an unauthorized withdrawal occurred on her account, and that she is still receiving billing notices in error As a result, Ms [redacted] requested that these matters be reviewed once again, and that Sprint address her concerns via email When we received her previous inquiry, we attempted to reach Ms [redacted] via e-mail and telephone on July 18, 21, and 22, We also mailed a letter to her at her address on file on July 24, 2017, requesting that she contact us regarding this inquiry Ms [redacted] contacted our office via email on August 3, 2017, advising that she only wanted to be contacted via email We responded to her on August 7, asking her to contact our office to authenticate her account before we discuss her concerns in detailShe has not responded Upon our initial review of this matter, please note that per our Terms and Conditions of Service, a $restocking fee is assessed for any return of an activated device (even pre-owned devices) and mobile broadband devices Because the fee is valid, we must respectfully decline Ms***’s request for a refund for this feeIn order to address any additional account concerns, including overdraft banking fees that possibly occurred as a result of a Sprint payment error, we will need to speak with Ms [redacted] so that she can authenticate the account We regret any inconvenience these matters may have caused the ***s If they need further assistance with these concerns, they can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he was dissatisfied with his initial account swith Sprint and upfront cost requirements for a new deviceAdditionally, he experienced an issue with his online account profile sdue to a compatibility issue with his Outlook e-mail addressFurther, he was dissatisfied with not being able to talk and access the internet while utilizing network servicesAs a result, he requested to upgrade to a new iPhone device with no upfront costs Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease We spoke with Mr [redacted] on June 27, 2017, and provided the above information Additionally, we informed him that there is no network error present as we do not support or promote the ability to utilize web access while engaged in an active phone call Further, we confirmed that Mr [redacted] had already worked with our Care group to address his sprint.com profile concernsHe verified that they have changed the associated e-mail address per his request and his online access is now complete As a courtesy to Mr [redacted] , we have provided a one-time account concession credit of $for his inconvenienceMr [redacted] confirmed satisfaction with this resolution We regret any inconvenience that these matters may have caused If I can be of further assistance with this matter, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr [redacted] ’s contacting your agency once againIn his rebuttal, Mr [redacted] expressed his dissatisfaction with our response to his initial filing, advising that our resolution efforts did not meet his expectations as his services remain suspended We regret any remaining misunderstanding that may exist regarding Mr [redacted] ’s account balance and service interruption Our records reflect that Mr [redacted] ’s Sprint services were suspended on April 20, 2012, due to non-payment of his past-due account balance and that his account was finalized on July 29, with a balance due of $ That balance represents monthly service charges incurred prior to the service cancellation date of July 29, 2012, and applicable Early Termination Fees and late fee assessed During our August 18, 2017, conversation with Mr [redacted] , we explained the information outlined above We shared with him that we have no record of his previously contacting our Customer Care department regarding service or billing issues prior to his account cancellation or of any agreement to freeze his account balance As a result, and because we were not provided an opportunity to perform troubleshooting of Mr [redacted] ’s referenced service concerns, we verified that his disputed account balance is valid To prevent further collections activity related to this matter, we recommend that Mr [redacted] remit payment of the outstanding balance due in full If he would like to discuss possible payment or settlement options, we invite him to call the outside collections agency assigned to this matter, Enhance Recovery Corporation, toll-free at ###-###-#### We have taken considerable time researching Mr [redacted] billing concerns After discussing this matter with the Executive & Regulatory Services team, I am confident that all of his issues have been fully addressed and resolved to the best of our ability We regret any inconvenience this matter may have caused, as well as the loss of Mr [redacted] ’s business If we can be of further assistance with this issue, or if Mr [redacted] would like to provide additional information for our consideration, he can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

February 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Mr*** [redacted] regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Mr [redacted] indicated that he purchased a phone online from our Boost Mobile website, citing that the website reflects all orders must be received by p.mfor next day delivery which he placed his order at 2:p.mand paid additional for overnight shippingThe phone was not shipped out until the following dayHe disputed the matter with Boost Mobile by requesting a refund of his shipping charges which was deniedHe requested a refund of the $shipping charges back to his credit card immediately We are dedicated to providing superior service and products, and we stand behind our commitment with a 14-day unconditional return policy on all our equipment purchased from our website, www.BoostMobile.comCustomers can return equipment purchased from our website for a full refund, less shipping and/or restocking charges, if applicableFurther, the return options for any device purchased from a third-party retailer would be bound to the policies of that location During a conversation on February 16, 2016, discussion with Mr***, we explained the information detailed aboveAlthough we regret any possible misunderstanding that may have occurred regarding the shipping details, shipping orders are delivered within 2-business days and next day order are shipped within business days for $As a resolution, we applied a one-time credit of $to his Boost Mobile account to offset the shipping charges he assessedWe are pleased to inform that Mr [redacted] concern has been addressed and resolved to his satisfaction If Mr [redacted] has any questions regarding this matter, he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Tekiesha H Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I continue to see Sprint charges on my credit report and maintain that no verbal and/or written agreement was made with Sprint’s collection agency and want it removedI will pursue filing a complaint directly with the collection company since Sprint has been unable to resolve this complaint in a satisfactory mannerI filed this complaint with Sprint because my original complaint was against Sprint’s harassing phone calls in an attempt to collect on this debt Regards, [redacted]

May 11, Revdex.com [redacted] Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 26, We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] filing expressed her dissatisfaction with monthly equipment rental charge assessed to phone line ending in ***Ms [redacted] requested that Sprint review her account and take the appropriate action Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, on March 31, 2015, Ms [redacted] established phone line ending in [redacted] by activating a device via Sprint’s Leasing programSprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Upon further review, we confirmed that Ms [redacted] did not tuher leased device or remit a payment for the Lease Purchase Amount option, in accordance with the terms of her 12-month Lease AgreementAs a result, her account was assessed a $monthly equipment rental charge, as reflected on the April through April billing statementsTo bring closure to this matter, on May 3, Sprint cancelled the Lease Agreement associated with phone line ending in [redacted] and applied adjustments totaling $to the account to offset the monthly equipment rental charge, as reflected on the aforementioned billing statements We spoke with Ms [redacted] on May 9, 2017, and relayed the aforementioned informationShe was also informed because the charges are valid; we are unable to issue her a refund for the credit balance on her Sprint accountDuring the conversation, Ms [redacted] acknowledged her understanding of the information provided We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Hakima W Hakima W Executive Analyst