Sprint Corporation

February 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customer's concerns to our attention Based on the inquiry and our discussion with Mr [redacted] , he states that he signed up for the Buy One Get One (BOGO) promotion for the Samsung Galaxy SEdge devices on a monthly Installment Billing Agreement As a result, he states that he should be charged twice $and credited for one of the devices for $ However, Mr [redacted] states that he only received one of the credits when he signed up and on the next month’s billing statement he did not receive the credit He further states that he contacted our Customer Care department for assistance and was advised that the issue was identified and that credit was applied; however, he states his account billing issue remains unresolved As a result, he requests that his account be adjusted for the BOGO promotion We advised Mr [redacted] that we made some modifications to his account to correct the billing issue We also advised him that credits totaling $were applied to his account to offset the five months he did not receive the BOGO credit Additionally, Mr [redacted] ’s account previously received credits totaling $on September and October 19, 2016, respectively, regarding this matter We advised him that we will follwith him after his March billing statement becomes available to ensure that his account is billing correctly Mr [redacted] accepted our handling of the matter and did not have any further concern pertaining to this matter We regret any inconvenience this matter may have caused Mr [redacted] If I can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] -Rebuttal, [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted rebuttal of Mr [redacted] - [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr [redacted] - [redacted] ’s contacting your agency once again In his rebuttal, Mr [redacted] - [redacted] acknowledged actions taken to address concerns brought forth in his initial filing but expressed his dissatisfaction with our referring him back to the point of sale for his requested refund of the $payment remitted at that location We regret any possible delay in providing final resolution to Mr [redacted] - [redacted] ’s refund request Regrettably, our attempts to contact him via telephone and e-mail on June 15, 20, and 21, 2017, to discuss his remaining concerns in detail were unsuccessful However, because we were able to confirm that he returned the devices previously associated with his Sprint account to one of our retail locations, we processed his refunded of $to his credit card on file on June 19, 2017, leaving his account in closed status with a zero balance Banks normally post such transactions to customers’ accounts within five business days; however some institutions, such as credit unions and smaller banks may take longerMr [redacted] - [redacted] should follow up with his bank to determine the status of that refund transaction We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Ms [redacted] - [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] cited his dissatisfaction with the level of customer service received from our representatives during his attempts to resolve network concerns Mr [redacted] also noted that he was given incorrect pricing information when he inquired about canceling service with Sprint He stated he was quoted a cancelation amount of $717.97; however, he received an invoice totaling $ Mr [redacted] requested that he be assessed the quoted amount as he was not advised of additional fees We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial teams for further review We regret that coverage in Mr [redacted] ’s home service area has fell short of his wireless communication needs or expectations We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers The specific network coverage depends on the radio transmissions your device can pick up and services chosen Because Mr [redacted] elected to cancel his service, we are unable to fully address his network concerns Mr [redacted] entered into a lease agreement for his Samsung device on April 29, Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit [redacted] We regret any miscommunication or misunderstanding that may have occurred regarding Mr [redacted] ’s referenced billing concerns Mr [redacted] was contacted by a member of our escalation team on July 25, and advised that the additional fees were assessed because the terms of the lease requiring the device be returned to Sprint upon canceling were not met During that conversation, Mr [redacted] confirmed that he is no longer in possession of the device in question As a courtesy, the escalation specialist applied an adjustment of $to Mr [redacted] ’s account balance to offset assessed partial month charges, brining his account balance to $ Because we have on file, Mr [redacted] ’s signed acknowledgement and acceptance of the terms of the lease agreement and as a result of the non-returned device, we deem all assessed charges are valid and respectfully decline Mr [redacted] ’s request to remove additional charges We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance related to this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Mr [redacted] filed on behalf of Sprint account holder Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr [redacted] ’s complaint, his Samsung Galaxy Note device is exhibiting intermittent microphone failure and he is seeking a replacement device We regret any inconvenience this matter may have caused Mr [redacted] We spoke with Ms [redacted] , and based on the information she provided, we referred her to the local Sprint Service and Repair center for assistance as the phone must be evaluated and tested by a Sprint certified technician The service and repair technician will be able to determine the service and device replacement options at that time Ms [redacted] advised she will make an appointment to visit the local store and if she has further concerns in this matter, she will contact our office for assistance We thank the [redacted] s for being valued Sprint customers If they have any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

September 26, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his filing, Mr [redacted] advised that a previous authorized end-user on his Sprint account made service changes that led to unexpected charges reflected on his recent invoice Mr [redacted] acknowledged that he provided his Sprint account security PIN to that individual but indicated that he was not aware of the changes until they were billed to him He stated that he has changed his PIN to prevent further issues of this nature and requested that we assist with the referenced charges We regret any misunderstanding that may have occurred regarding Mr [redacted] ’s Sprint charges However, we have been unable to identify any error associated with his account based on his chosen rate plan, equipment, and other account options including the recent porting of the referenced mobile number from our network to another service provider Our records reflect that we received valid port-out requests for Mr [redacted] ’s noted mobile number on July and 29, 2017, and that the port was successfully completed on April 21, 2017, thereby cancelling the corresponding line of Sprint service As a result of that action occurring prior to the satisfaction of the equipment lease associated with that line of service, we assessed early lease cancellation charge of $and Device Purchase Option charges of $176, plus applicable taxes, to Mr [redacted] ’s Sprint account, pursuant to the terms of the lease agreement While we regret that Mr [redacted] ’s authorized end-user may not have informed him of the planned changes to his account, our Terms and Conditions outline that the named account holder is responsible for all charges incurred by end users Additionally, Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account As noted above, our records reflect that the port activity that led to Mr [redacted] ’s disputed billing was completed only after validating that proper account security information was provided to us During our conversation with Mr [redacted] on September 22, 2017, we explained the details outlined above We offered to credit the $Device Purchase Option charge if the leased device associated with the terminated line of service is returned to us in good working condition Mr [redacted] advised that the device is being used on another mobile number on his account and, therefore, cannot be returned to us for credit We then informed him that, regrettably, he will be responsible for the disputed charges because he provided his account security information to the end userMr [redacted] indicated his understanding of our response We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If we can be of further assistance with this concern, he can contact me by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Gardenia [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsGardenia [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s inquiry, she expressed her dissatisfaction with her inability to terminate her referenced line of Sprint service during two separate interactions with our Customer Care department She requested that we cancel that line of service promptly We regret the circumstances that led to Ms [redacted] ’s decision to terminate her line of service, as well as any misunderstanding that may have occurred related to her previous attempts to do so Our records reflect that Ms [redacted] contacted our Customer Care department on September 9, 2017, to report the device associated with her referenced line of service as lost/stolen and opted to cancel the line Pursuant to our terms and Conditions of Services, her mobile number was set to cancel at the end of her then-current billing cycle, September 25, We have no record of any previous cancellation request from Ms [redacted] and are unable to identify any error on the part of Sprint related to this matter We spoke with Ms [redacted] on September 19, 2017, and explained the information outlined above Ms [redacted] indicated her satisfaction with our response We regret any inconvenience Ms [redacted] may have experienced as a result of this matter, as well as the loss of her business If we can be of further assistance with this concern, Ms [redacted] can contact me directly by calling the Sprint Executive and Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] Executive Services Analyst

July 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the level of service he received while attempting to resolve a billing dispute Mr [redacted] stated that his monthly Sprint billing is higher than quoted when he established services with us at one of our authorized retail locations Mr [redacted] stated that we offered and he accepted a promotional price plan of lines of service for $ He further stated that we are charging his Sprint account for two iPhone devices that he obtained as part of a recent buy-one-get-one-free (BOGO) promotional offer Mr [redacted] also stated that he his plan included international roaming while in Mexico; however, he received charges totaling $for data use in MexicoAdditionally, Mr [redacted] stated that he was offered $reward cards for each new line of service but his registration request was denied Mr [redacted] requested that we apply credits to offset one of his iPhone device charges, waive the international roaming charges, and honor the original promotions as noted We confirmed that for a limited time Sprint offered customer’s the option of purchasing an Apple iPhone and receiving service credits to offset the monthly lease charges for a second Apple iPhone upon meeting specific criteriaPlease allow up to three billing cycles for service credits to begin During our initial conversation with Mr [redacted] on July 17, 2017, we explained the above-noted informationOur records reflect that Mr [redacted] purchased his qualifying devices when he activated two new lines of service on March 31, Based on the promotional price plan selected at the time of activation, Mr [redacted] did not meet the specific criteria to receive the above-mentioned service credits Although we were unable to identify any Sprint error, as a gesture of goodwill and in an effort to reach an amicable resolution, we offered to apply credits totaling $to be applied quarterly through September Sprint Open World, which expired April 2017, previously offered customer free calling, texting, and 1GB of data when traveling in Canada, Mexico, and most other countries across Latin America Our records reflect that Mr [redacted] subscribes to Sprint Open World as of March 31, 2017; however, Mr [redacted] used 11.7GB of additional data between March and April 30, 2017, while traveling in Mexico Although the charges are valid, as a courtesy we applied service credits totaling $to offset those charges For a limited time, Sprint offered customers a $Visa prepaid reward card for adding a new line of service Customers must register within days from account activation Our records reflect that Mr [redacted] registered his lines of service; however, due to the timing of both the referrer and the referee his request expired During our follow up conversation with Mr [redacted] on July 20, 2017, although we were unable to identify any Sprint error, his request for two $Visa prepaid reward cards has been approved Please allow days for processing and delivery Accounts must remain in good standing during processing Mr [redacted] confirmed that his issues have been addressed and resolved to his satisfaction We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our retail and Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If Mr [redacted] requires additional assistance with these concerns, he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

December 26, [redacted] Revdex.com Serving Greater Kansas CityWard ParkwayKansas City, MO Re: [redacted] Revdex.com File # [redacted] Sprint Nextel Account # XXXXXX Sprint Nextel Case # [redacted] Dear Ms [redacted] : We appreciate your assistance in bringing our customer’s concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction that he has not received a $promotional poVisa card per line of service for his Framily referral lines of service According to Mr [redacted] , he was advised that he would receive a $promotional poVisa card per line of service for his Framily referral lines of service Mr [redacted] is requesting that Sprint provide honor the $promotional poVisa card offer Sprint has reviewed Mr [redacted] ’s complaint and notes that we are unable to confirm that he was offered a $promotional poVisa card per line of service for his Framily referral lines of service Our records reflect that customers were required to register online at sprint.com/Framilyreferral to receive their $Visa Prepaid Card In December 2014, Sprint contacted Mr [redacted] at the phone number provided in his complaint, (954) 864- Mr [redacted] was unable to provide Sprint with any proof that the promotion was offered to him at his time of purchase In addition, Mr [redacted] stated that he did not register to receive the promotional offer Sprint respectfully denies Mr [redacted] ’s request that we provide him with a $promotional poVisa card We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review Sprint regrets any inconvenience this matter may have caused Mr [redacted] If I can be of further assistance, you may contact me directly by calling ###-###-####, Monday through Friday, between 8:a.mand 4:p.m., Eastern Time Sincerely, /s/ [redacted] L [redacted] L Executive & Regulatory Service ###-###-#### c: [redacted]

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed dissatisfaction with the level of customer service that he received from our retail care representative He stated he went to one of our stores on May 24, 2017, and the representative was not helpful with the device he purchased As a result, Mr [redacted] is requesting that we apply $credit to his account for poor customer service We emailed Mr [redacted] , as we were unable to contact him, and we offered to reach out to the manager of our store for further assistance On June 7, 2017, the store manager advised us she reached out to Mr [redacted] , apologized for the inconvenience and invited him to come back to the store, and she will personally go over how to operate the deviceMr [redacted] expressed his satisfaction with the resolution We regret any frustration this matter may have caused, but are pleased that we were able to resolve Mr [redacted] ’s issue satisfactorily If we can be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

May 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she is not satisfied with the level of service coverage in her area and the level of customer service she has received from our Customer Care department representatives while attempting to discuss the billing on her account She stated that although her balance was not past due her services were interrupted As a result, Ms [redacted] is requesting that we address her coverage issues, billing concerns and the poor customer service she received Sprint has reviewed Ms***’s complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides good coverage in Hammonton, NJ, the service address provided to establish the account Additionally, our Engineering department determined that Ms***’s service was working properly During our conversation with Ms [redacted] on May 8, 2017, we apologized for any inconvenience she may have experienced as a result of this issue Further, she informed us that she ported her phone numbers to a new carrier We confirmed the service plan she subscribed to and the BOGO promotion she was eligible for when she activated service We advised her that her invoices should be approximately $a month before taxes and surchargesAdditionally, we advised her that we did not identify any billing errors We appreciate Ms***’s taking the time to provide us with the details of her customer service experience We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewIf we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, [redacted] TExecutive Services Analyst

December 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] suspects that he is a victim of identity theft; and believes that a Sprint account was established with his social security number Mr [redacted] requested that Sprint review this matter, remove the disputed account from his credit report and provide him with compensation Sprint has reviewed Mr [redacted] ’s complaintDuring our conversation with Mr [redacted] on November 28, 2016, we explained that in order to fully investigate this matter a fraud packet is required As such, Sprint is providing Mr [redacted] with a fraud packet to complete and return to our Fraud Management department Upon receipt of the completed fraud packet, a representative of our Fraud Management department will research Mr [redacted] ’s account and respond to him in writing with our findings as soon as possible If fraudulent activity is confirmed, the appropriate credits will be applied to the account and Mr [redacted] will be promptly notified In addition, if applicable, we will request that the credit bureaus remove any negative reporting information regarding this issue It may take up to days for the credit bureaus to complete this process Should Mr [redacted] have any additional questions or concerns pertaining to this matter, we urge him to contact the undersigned directly at the phone number noted belowWe regret any inconvenience this matter may have caused If Mr [redacted] still requires assistance with this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer F Jennifer FExecutive Services Analyst

August 16, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on August 1, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his concerns with remitting two payments of $to his accountTherefore, Mr [redacted] requested a refund for the additional payment remittedHowever, upon receipt of the refund, Mr [redacted] stated that his account was billed an additional $Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’s complaintAccording to our records, Mr [redacted] remitted two payments of $on April 4, as reflected on the April 24, 2016, billing invoiceAdditional research shows a refund of $was approved for the overpayment and mailed to the address on file via USPS on July 18, However, due to an inadvertent error two refunds were processed; therefore, $was applied to the balance due Based on our findings, on August 11, 2016, we applied a credit of $249.80, to offset the additional payment being applied to the account in errorMr [redacted] ’s account currently reflects a zero balance We spoke with Mr [redacted] on August 12, 2016, and relayed the aforementioned information to himMr [redacted] expressed his satisfaction with the resolution providedWe regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Eastern Time Sincerely, Tracey [redacted] Executive & Regulatory Services

This complaint has been resolved Thank you

April 23, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX8024, [redacted] Sprint Case [redacted] Dear Ms [redacted] : Sprint is in receipt of the above-referenced inquiry filed by [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attentionWe regret that Ms [redacted] has again contacted your offices citing dissatisfaction with our prior response According to the supplemental information provided by your office, Ms [redacted] has again requested a refund for an overpayment received on February 6, During our supplemental conversation with Ms [redacted] on April 22, 2015, we advised that we have processed the refund as requested on April 22, The refund was refunded to Ms***’s payment of record, and she can expect to receive funds from her ban [redacted] in seven to ten business daysFor any future inquiries, Ms [redacted] has been referred to her ban*Ms [redacted] has confirmed that her issues have been addressed and resolved to her satisfaction at this time Although Ms [redacted] may disagree with our findings, we are confident that her concerns have been fully addressed and resolved to the best of our abilityConsequently, all further inquiries regarding this matter will be met with the same response We appreciate Ms [redacted] taking the time to provide us with the details of her experience with Sprint Customer Care RepresentativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We trust this letter responds to your inquiryIf we can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] * [redacted] * Executive Services Analyst

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided in his inquiry, Mr [redacted] is dissatisfied that he did not receive the Early Termination Fee (ETF) buyout promotion that was offered at the time of his account set up He states that he should have received ETF buyout promotional gift card for his Early Termination Fees assessed by his previous wireless service provider but was notAs a result, he has requested to have the unpaid balance owed to his previous wireless provider paid by Sprint As stated in our Popromotion, Sprint covers switching fees of up to $via a Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback or traof their current working phone in good condition, wait for their final bill and then register for the Contract Buyout Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included The Reward Card will arrive days after registration has been approved and customer's new phone line must be active a minimum of days before registration will be approved Further information can be viewed on www.sprint.com/joinsprint We spoke with Mr [redacted] on April 27, and advised that we have no record of him applying for the buyout promotional gift cards per the program requirements, although he notes that he didBased on this, we have requested that Mr [redacted] provide a copy of his final bill from his previous wireless provider reflecting any applicable charges for cancellation and Sprint will review the matter further at that timeHe indicated that he understood and will retrieve a copy and provide it at his convenience We regret any inconvenience that these matters may have caused If we can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

August 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with being assessed monthly charges for device accessories that were presented to her as free of chargeMs [redacted] requested that we provide a refund for those accessories We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s Sprint referenced charges However, we are unable to identify any billing error associated with her Sprint account based on her chosen equipment, rate plan, and other account options We spoke with Ms [redacted] on August 1, 2017, and explained that we have no record of any promotion that would have provided free accessories at the time of her referenced retail interaction in March As such, we advised that we would forward her information to the management team of the retail location where her device upgrade took place for additional review and assistance and to follow up with her promptly We contacted Ms [redacted] again later the same day and informed her that, unfortunately, the retail management team was also unable to identify any promotions such as she described However, as a one-time courtesy, we applied a credit of $to her Sprint account to offset the disputed accessory charges in full and cancelled the corresponding installment billing agreement for the accessories to prevent further charges Ms [redacted] indicated her satisfaction with our resolution We regret any inconvenience this issue may have caused Ms [redacted] If we can be of further assistance with her reported concerns, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

January 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***, which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr [redacted] states that he ported from another mobile provider to Sprint, and at the time of activation, he was offered a waiver of the activation fees He indicates that the retail representative informed him that if he paid for the activation fees at the time of activation, after days, the amount paid for the fees would be applied as a credit to his accountMr [redacted] paid $in activation fees, and to date the credit has not reflected on any of his invoices As a result, he is requesting assistance with obtaining the $activation fee credit We partnered with the retail store where Mr [redacted] activated his service, and based on the information provided, our retail store management team applied a $credit to Mr***’s account, effective January 5, 2017, to offset the activation fees We communicated with Mr [redacted] today to inform him of the credit that has been applied to his account, and he is pleased with the resolution and considers the matter fully resolved We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his account concernsShould there be any additional questions or concerns regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

May 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his rebuttal, Mr [redacted] expressed his dissatisfaction with the length of time taken for him to receive his contract buyout reward card He is requesting compensation for his time We previously spoke with Mr [redacted] on April 27, 2017, and offered a courtesy credit of $63.20, to offset his current balance, which he declined Although we do not provide compensation for the time taken to resolve issues brought to our attention, we spoke with Mr [redacted] on May 11, 2017, and offered a one-time courtesy credit of $to his account With this action, Mr [redacted] confirms his complaint has been fully resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

April 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] reports that she has no service at her home location of [redacted] ** She states that she has called in numerous times about the issue and has gone to a service and repair center several times to get the issue resolved Ms [redacted] is requesting that we allow her to return her two devices and credit the Lease charges on the devices We spoke with Ms [redacted] on April 20, We reviewed her account and confirmed that her home location is not within our coverage areaWe have checked the area and the closest tower to her home location is over miles awayAs a one time courtesy we offered to let Ms [redacted] return her two devices for credit of the Lease Cancellation Charges and End of Lease Purchase Option ChargesUpon receipt of the devices in Sprint’s warehouse, in good condition, using the Return Kit provided, the Lease Cancellation Charges and End of Lease Purchase Option charges will be adjusted This offer will expire on May 14, 2017, the end of the next full billing cycle Ms [redacted] confirmed that these actions have resolved her inquiry We regret any inconvenience that Ms [redacted] may have experienced as a result of this issue If I may be of further assistance, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal to our response to the complaint of Ms [redacted] , regarding our previous response dated May 16, The original complaint was served on Sprint on April 26, We regret the circumstances that led Ms [redacted] to contact your office againWe appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her continued dissatisfaction with the inability to receive a total credit of $to her account offered by Sprint on February 18, 2017, as incentive to maintain Sprint as her wireless service providerMs [redacted] stated that she has not received credits in the amount of $as agreed on February 16, and as stated in our previous response dated May 16, Ms [redacted] has requested a copy of her billing statement which reflects the aforementioned credits; otherwise, she asserts that no credit was applied as our records reflectMs [redacted] requested that Sprint review these matters, and provide her with a copy of our records which reflect a credit in the amount agreed or adjust her account accordingly Based on our review, Sprint confirmed on February 18, 2017, that Ms [redacted] was offered adjustments for the remaining Lease cancellation charges totaling $for the respective Lease Agreements associated with phone numbers ending in [redacted] and [redacted] contingent upon her remitting payment for the Lease Device Purchase Amount charges of $282.30, in order to own the associated equipment Subsequently, Ms [redacted] ’s remitted a payment of $to Sprint and her respective Lease Agreements associated with phone numbers ending in [redacted] and ***, which were cancelled on February 26, Consequently, immediate charges were accrued in the amount of $toward the remaining Lease cancellation charges for the respective Lease Agreements associated with phone numbers ending in [redacted] and [redacted] on February 26, Also On February 26, 2017, we applied an account adjustment against the unbilled Lease cancellation charges balance in the amount of $and the Lease Device Purchase Amount charge in the amount of $associated with the Lease Agreement for phone number ending in ***In addition, an adjustment of $was applied to the account to offset a portion of the unbilled Lease balance associated with the Lease Agreement for phone number ending in ***The total amount of adjustments for the aforementioned charges applied to Ms [redacted] ’s account on February 26, was $Since the above charges and subsequent credits were applied immediately, they do not reflect on her billing statement We spoke with Ms [redacted] on June 16, to discuss her concern in detail and relay the aforementioned informationDuring our conversation, we confirmed that Ms [redacted] was provided the promised adjustments on February 26, 2017; furthermore, she has received an additional adjustment in the amount of $on May 2, as stated in her filing, which should reflect on her June invoiceAs a result, we respectfully decline Ms [redacted] ’s request for further credit Ms [redacted] advised that she remains dissatisfied and will continue to do so until we can provide a billing statement reflecting the adjustments offered on February 18, in the amount of $We apologized for any inconvenience and attempted to explain that due to the charges occurring and being adjusted in the same billing cycle, the adjustments would not be reflected on a billing statementAlthough Ms [redacted] may disagree with our findings, we are confident that her concerns have been fully addressed and resolved to the best of our abilityConsequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst