Sprint Corporation

According to the information provided, Mr [redacted] states that he activated service with Sprint with the understanding that the Early Termination Fee (ETF) cost would be covered as part of the promotion, but was surprised when the other provider charged him ETF taxes totaling $which was not covered in the promotion Upon contacting Mr [redacted] on March 27, 2016, we apologized about any confusion and offered a credit to his Sprint account in the sum of $42, which he accepted We appreciate Mr [redacted] for taking the time to provide us with the details of his experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value this feedback and will utilize the input to improve our training and processes If we can be of any further assistance, Mr [redacted] can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####I am available Monday through Friday, between a.mand 2:p.m., Central Time Sincerely, Robert M Executive Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr [redacted] described unfavorable customer experiences from our representatives during his attempts to cancel one of his lines of service, stating that monthly service charges were assessed to his account for the line of service ending in [redacted] after he initially requested to cancel it in July As a result, Mr [redacted] requested that we cancel the referenced line of service and process a refund for the disputed charges We regret any misunderstanding that may have occurred regarding Mr [redacted] ’ initial cancellation request and Sprint billingUnfortunately, we were unable to confirm Mr [redacted] ’ request to cancel his line of service ending in [redacted] prior to March 26, Therefore, we were unable to identify any Sprint billing error and the charges are valid During our March 29, 2017, conversation with Mr [redacted] , we provided the referenced informationHowever, as a gesture of goodwill and in an effort to reach an amicable resolution, we offered to apply one-time credits totaling $to Mr [redacted] ’ account, which he acceptedThose credits will be reflected on his April invoice We are pleased to inform you that Mr [redacted] ’ accepted our response and the issues were resolved to his satisfactionIf he has additional concerns regarding these matters, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori K Executive Services Analyst LK/tgf

Tell us why here June 5, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 19, We appreciate your assistance in bringing our customer’s concern to our attention Mr***’s filing expressed his dissatisfaction with receiving an offer from Sprint indicating that he can return the devices associated with phone lines ending in [redacted] and ***, and we agreed to adjust the Lease cancellation and Lease Device Purchase Amount chargesFurthermore, he stated that he had an unfavorable customer service experience while attempting to resolve this matterMr [redacted] requested that Sprint review this matter and apply an adjustment to his account accordingly Sprint has reviewed Mr***’s complaintWe spoke with Mr [redacted] on May 24, 2017, to further discuss his concernsDuring that conversation, we advised Mr [redacted] that we would investigate his concerns and follwith him accordingly According to our records, on August 16, 2016, Mr [redacted] upgraded the devices associated with phone lines ending in [redacted] and ***, by activating two devices via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Further research on the account indicates that the aforementioned phone lines ported-out to another wireless service provider on April 21, 2017, prior to fulfilling the terms of the respective Lease Agreements, effectively cancelling his accountAs a result, the account was assessed Lease cancellation and Lease Device Purchase Amount charges totaling $1,115.02, which is reflected on the April billing statementTo further investigate Mr***’s account concerns, we engaged our Retail Stores Management team for further assistanceAs a result of the investigation, we were unable to substantiate his claims To provide closure for this matter, we have confirmed that the Lease Device Purchase Amount charges $for the aforementioned phone lines were adjusted on May 12, These credits appear on the May billing statementAdditionally, on June 1, 2017, we have agreed to credit the Lease cancellation charges $These credits will appear on the June billing statementPlease note that no additional credits are due for this matter Since our initial conversation, we have attempted to follwith Mr [redacted] on June 1, 2017, to relay the above information and resolution, without successShould Mr [redacted] have any questions and/or concerns pertaining to this matter discussed herein; we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience We appreciate Mr [redacted] for taking time to provide details of his experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed dissatisfaction with the level of customer service that he received while trying to resolve a billing issue Mr [redacted] stated he called numerous times and spoke with customer care representatives trying to lower his billMr [redacted] stated that promotional plans are available to new customers only, and he decided to port out his number to another carrierHe received his final invoice for $2,and paid $1,284, with $remainingMr [redacted] is requesting that we adjust the remaining balance due to poor coverage Our records reflect that Mr [redacted] established service with us on June 15, 2015, with four lines of service, and purchased devices under 24-month installment agreementsOur records further reflect that Mr [redacted] ported all four lines of service on January 12, 2017, to another wireless service provider, and his Sprint account was cancelled Because the devices associated with the lines of service had not satisfied their installment agreements, each of their equipment balance was accelerated and billed to the account totaling $1, During our May 12, 2017, conversation with Mr***, the information outlined above was explained to himHe reiterated his dissatisfaction with his experience, and that he paid a portion of his balance, totaling $1,Mr [redacted] asked for us to adjust the remaining $balance dueTo demonstrate our commitment to excellence, we applied a $courtesy credit to his account With this credit, his account is in final status with a zero balance We then emailed Mr [redacted] on May 11, 2017, advising of the actions taken to resolve this matterMr [redacted] thanked us for our help We appreciate Mr [redacted] for taking time to provide details of his experience with our customer care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the loss of Mr***’s business, but are pleased that we were able to resolve his account concerns to his satisfaction If we can be of further assistance with these issues, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11451287, and find that this resolution is satisfactory to me Regards, [redacted] ***

Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s filing, she stated that she went to a Sprint retail store to upgrade her phones However, the representative opened a new account in error Ms [redacted] stated that she cancelled her account because she was unable to receive assistance with her account and she continues to receive a bill for an account that was cancelled In addition, Ms [redacted] states that she requested a final bill to present to her new carrier for pay off of her equipment agreements However, she has not received the billFurther, Ms [redacted] states her account should not have been sent to collectionsMs [redacted] requested that Sprint review these matters and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Upon activation and upgrading her devices, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic agreement and equipment agreements which include a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation and upgrade of her devices Upon receipt of Ms [redacted] complaint, we reached out to our retail team who contacted Ms [redacted] directly on January 2, and advised her of the above information During our conversation with Ms [redacted] on January 2, 2018, we updated Ms***’s address and mailed her copy of her final itemized bill We appreciate Ms***’s taking time to provide details of her experience with our customer service representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs upset as I am that the situation needed to be escalated this far, I am certainly glad it is finally resolved! I owe the Revdex.com GREAT THANKS because without their help, I would have never seen this resolution! Thank you! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12278889, and find that this resolution is satisfactory to me Regards, [redacted] ***

Executive & Regulatory Services P.OBox Irving, TX March 24, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he switched to Sprint via our Buyout Offer, which allows customers to switch to Sprint and be reimbursed via American Express Reward Cards for any Early Termination Fees incurred by their previous service providerMr [redacted] stated that he received the reward cards, but the balance on the cards was not enough to cover the account balance of his previous service providerHe has requested a $credit We regret any miscommunication that may have occurred regarding the amount reflected on the reward cardsWe spoke with Mr [redacted] on March 21, 2016, to discuss this matter in detailDuring our conversation, Mr [redacted] accepted our offer of a $account credit as resolution to his reported issue, which has been applied to his account If we can be of further assistance regarding this matter, you can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence M Terrence M Executive Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed by Ms [redacted] in response to our May 3, 2017, response to her original inquiry We appreciate your assistance in again bringing our customers’ concern to our attention According to the information received, Ms [redacted] rejected our response and stated that she provided the necessary documents when she switched to Sprint to get the Contract Buyout (CBO) promotion and now she is being asked to provide the documents again She stated that she has been unable to get the information from her previous wireless provider Additionally, she stated that she received two devices at two different addresses and is being billed for both devices on the same phone line Ms [redacted] is requesting that Sprint review these matters and assist with the CBO promotion and correct her bill During our follconversation with Ms [redacted] on June 8, 2017, we explained that as previously stated, based on our findings, when she started service on November 28, 2014, the Contract Buyout (CBO) promotion offered up to $for Early Termination Fees (ETF) or Installment Billing agreements Our records do not indicate that we received Ms [redacted] ’s registration and previous carrier’s invoice needed to process the reward cards Because the promotion has expired, and she has been unable to get a copy of the bill from her previous wireless service provider, we are unable to determine the ETF or Installment Billing amount that she was billed at that time As a result, we are unable to provide any credits for the CBO promotion Additionally, we informed Ms [redacted] that our records reflect that she upgraded to a new device on phone number ending in [redacted] on her account on April 14, 2017, on our website and on April 16, 2017, she contacted our telesales group and upgraded to a new phone for the same phone number Ms [redacted] advised us that when she upgraded to the new device on our website she called in when she did not receive a confirmation e-mail and was advised that the order did not go through and a second order was placed We advised Ms [redacted] that we would cancel one of the orders and send her a return kit to return the second device that she received As a result, a postage paid return kit was mailed to the address she provided, and she should receive it within the next to business days We advised Ms [redacted] that once the second device is confirmed as received in our warehouse undamaged, we will remove the charges associated with that deviceThis offer is valid for a period of days from the date of this response We regret any inconvenience that these matters may have caused If Ms [redacted] still requires assistance with these matters, she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

July 11, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , ***l [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Mr***l [redacted] We appreciate your assistance in bringing our customer’s concern to our attention According to the information received, Mr [redacted] asserts that a Sprint was established using his personal information without his authorizationMr [redacted] requested that Sprint review this matter and ensure that all negative reporting is removed from the credit bureaus Sprint has reviewed Mr [redacted] ’s complaint and notes that we mailed a fraud packet to Mr [redacted] on July 3, 2017, for him to complete and return to our Fraud Management group in order for us to obtain the information necessary to investigate this matterUpon our receipt of the completed fraud packet, a representative of Sprint’s Fraud Management group will research Mr [redacted] ’s claim and respond to him in writing with our findings within days of our receipt of the fraud packetIf fraudulent activity is confirmed, the appropriate credits will be applied to the account, and we will request that the credit bureaus remove any negative reporting information regarding this issue, if necessary We spoke with Mr [redacted] on July 6, 2017, and informed him we had received his complaint and mailed him the fraud packetAt that time, Mr [redacted] acknowledged the information provided to himIf Mr [redacted] requires further assistance with this matter, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience We regret any inconvenience this matter may have caused Mr [redacted] If I can be of further assistance, Mr [redacted] may contact me directly by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Hakima W Hakima W Executive Services Analyst

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 17, We appreciate your assistance in bringing our customer’s concern to our attention According to Mr***’s follfiling, he expressed his dissatisfaction with our previous response providedMr [redacted] stated that prior to the cancellation of his account; he contacted our Customer Care group to confirm if he would be subjected to an Early Termination Fee, and was advised that he has the ability to cancel service without penaltyTherefore, Mr [redacted] requested that Sprint review this matter and process a refund to him accordingly for portion of the Early Termination Fee Sprint has reviewed Mr***’s complaintAs stated in our initial responses dated March and of 2017, our records reflect that Mr [redacted] upgraded the device associated with phone number ending in [redacted] on February 13, At that time, he purchased a device at discounted pricing in exchange for a two-year Service AgreementFor details regarding Sprint’s Service Agreement, please visit www.sprint.com/termsandconditionsAccordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service termsIf customers terminate their Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly customers may visit www.sprint.com/etf for details about Early Termination Fees After further review of our records, we are able to locate a signed copy of Mr***’s electronic Service Agreement associated with the Samsung Galaxy S 4T device for phone number ending in ***, which includes a description of the charges in questionFurthermore, on December 26, 2016, Mr [redacted] ported-out phone number ending in [redacted] to another wireless service provider, prior to fulfilling the terms of his two-year Service AgreementAs a result, his account was assessed $Early Termination Fee plus applicable taxes as reflected on the January billing statement We regret any misunderstanding that may have occurred regarding our billing practices and the charges reflected on Mr***’s monthly billing statements, specifically, the Early Termination FeeHowever, we are unable to substantiate the information that Mr [redacted] indicated in his complaintAs such, Sprint considers the disputed charge to be validWe have confirmed on February 10, 2017, Mr [redacted] remitted a payment of $118.93, which satisfied his account balance and leaving his account closed with a zero balance Upon receipt of Mr***’s follfiling, we spoke with Mr [redacted] on April 24, 2017, to discuss his concern in detail and relayed the aforementioned information to himWhile we regret that Mr [redacted] disagrees with our findings, Sprint sustains no error was made on our part regarding his account chargesAlthough, Sprint sustains no further credit is due; in order to provide an amicable resolution and settlement for this matter, we have offered Mr [redacted] with a check refund of $Mr [redacted] confirmed his acceptance of our offer as settlement of the above referenced issue regarding his Early Termination Fee; therefore, we are confident that Mr***’s concerns have been fully addressed and resolved to the best of our ability following the fulfillment of the refund in the amount of $Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Mr***If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

Tell us why here...November 7, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on October 12, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the charges assessed on her October billing invoiceAccording to Ms [redacted] , she was advised that her monthly billing would be $per month, after she updated her service plan, and requested to terminate the Tablet device associated with phone number ending ***Ms [redacted] requested that Sprint review this matter, and adjust her account accordingly Sprint has reviewed Ms [redacted] ’ complaintAccording to our records, on October 1, 2016, Ms [redacted] requested to update her price plan to the Unlimited Freedom plan for $per month, and terminate the Tablet device associated with phone number ending in ***Please note that Ms [redacted] ’ price plan was updated to reflect the referenced plan, which became effective on October 5, 2016, the beginning of her billing cycleHowever, the Tablet device was scheduled to be terminated on November 4, 2016, the end of Ms [redacted] ’ bill cycle date Sprint advertises and provides services in monthly incrementsIf services are terminated before the end of your billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in her service planWhen Ms [redacted] contacted our Customer Care group on October 1, 2016, to cancel her service, phone number ending in [redacted] was scheduled to expire on the last day of her billing cycle, November 4, Although she elected not to utilize the service following her cancellation request, the service was available to her, and the full monthly service charge is validWe regret that this may not have been explained to Ms [redacted] ; however, this information is provided in our Terms and Conditions of ServicesPlease note, in an effort to reach a satisfactory and mutually acceptable resolution, Sprint terminated phone number ending in [redacted] effective October 19, Additionally, a one-time adjustment of $was applied to her account to offset the monthly services charges associated with phone number ending in ***We spoke with Ms [redacted] on October 19, During our conversation, we relayed the above referenced information and resolution to herMs [redacted] expressed her satisfaction with the resolution provided We apologize for any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ Tracey [redacted] Tracey [redacted] Executive & Regulatory Services

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Robert E [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Robert E [redacted] submitted on June 1, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, MrE [redacted] stated that he had an unfavorable customer service experience while attempting to address his billing concernMrE [redacted] specifically expressed his dissatisfaction with equipment charges being assessed to his account for a LG Gdevice associated with phone number ending in 5095, after he claims the above-referenced device was returned to Sprint’s Returns warehouseMrE [redacted] further expressed his dissatisfaction with experiencing a service interruption as a result of his account’s billing historyMrE [redacted] requested that Sprint review these matters and apply an adjustment to his account accordingly Sprint has reviewed MrE***’s complaintUpon activation of service, MrE [redacted] was provided with a clear disclosure of his monthly recurring charges, equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreement and Lease Agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of MrE***’s plan or other monthly charges on Sprint’s part during the activation of his current plan After further review of our records, Sprint confirmed that MrE [redacted] visited a local Sprint Retail Store location on February 28, 2017, and elected to update his price plan from Sprint’s Unlimited plan to Sprint’s Unlimited Freedom plan with optional $per line/month discount upon enrolling in Sprint’s Automatic Payment programWe regret any confusion that MrE [redacted] may have experienced regarding the billing dates reflected on his invoiceAs outlined in our Terms and Conditions of Services, monthly service charges are billed one month in advanceAccordingly, MrE [redacted] was billed for the period of February 28, to the end of his billing cycle on March 5, as well as the customary month in advance for his next billing cycle of March 6, through April 5, as reflected on his March billing statementFurthermore, our records reflect that MrE [redacted] contacted Sprint’s Customer Care group on March 3, 2017, in regard to his account and at that time, he elected to participate in an early upgrade for the device associated with his phone number ending in 5095, by activating an iPhone Black 32GB device via Sprint’s Leasing program on March 4, 2017, prior to completing the term of the original Lease Agreement for the LG Gdevice obtained on November 5, Based on our review, MrE***’s February billing statement reflected a total balance due of $that was due by March 1, Upon review of MrE***’s March billing statement, we confirmed that he remitted a payment of $by visiting a local Sprint Retail Store location on February 24, 2017, and received multiple billing adjustments in the total amount of $along with the aforesaid service charges for his period of February 28, to the end of his billing cycle on March 5, 2017, and customary month in advance for March 6, through April 5, 2017, billing cycle resulted in new charges in the total amount of $due by March 29, MrE [redacted] did not remit payment to Sprint again until April 27, 2017, by visiting a Sprint Retail Store location and remitted payment of $85.13, which is reflected on his May billing statement, which resulted in the charges reflected on his April billing statement to remain unpaid as well While attempting to reach MrE***, we spoke with MsClaudia Hawk on June 26, 2017, to discuss the aforesaid concerns and relay the aforementioned informationDuring our conversation, we explained that after concluding our research with regard to MrE***’s return of his LG Gdevice associated with his phone number ending in 5095, Sprint applied a one-time adjustment of $to offset the Lease cancellation charge for his respective Lease Agreement as reflected on his April billing statementAdditionally, we advised that after completing our review of our account records; Sprint sustains no further credit is due and that the account balance as of June 26, 2017, is a valid $comprised of unpaid service charges over the course of multiple monthly recurring billing statements In order to provide an amicable resolution and closure to the matter, we advised MsHawk that should MrE [redacted] contact us within days of our conversation on June 26, to remit payment in full for the account balance; we would offer to adjust the applicable reconnect from suspension feeIn order to ensure a satisfactory or mutually acceptable resolution, we must speak with MrE [redacted] directlyWe have made multiple attempts to reach MrE [redacted] regarding his concernsWe attempted to contact MrE [redacted] via phone and e-mail on June 28, and June 29, 2017, advising him of our receipt of his complaint and our need to speak with him directlyUnfortunately, we have not received a return call from MrE***We look forward to speaking with MrE [redacted] and encourage him to contact us regarding any concerns he may continue to have with his accountMrE [redacted] should have his PIN and security information available when he contacts the undersigned We appreciate MrE [redacted] taking time to provide details of his experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value MrE***’s feedback and will utilize his input to improve our training and processes We regret any inconvenience this matter may have caused MrE***If we can be of further assistance, MrE [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-extI am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Mr [redacted] ’s concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the lack of coverage in his home service area and alternate service areas in Fort Polk, LA and Queensbury N.YTherefore, Mr [redacted] requested that Sprint review this matter and allow him the ability to cancel services without further cost to him We regret that Mr [redacted] ’s experience with service in his calling area has fallen short of his expectations We are constantly monitoring our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers In an effort to address Mr [redacted] ’s concerns, we reviewed the network coverage in his area Our records indicate that the service areas that Mr [redacted] provided are located in Sprint’s “good” coverage area, near “fair” coverage Therefore, Mr [redacted] may experience coverage issues at these locations, especially during peak usage times We spoke with Mr [redacted] on June 5, 2017, to discuss his concerns in detail Although the purchase of Mr [redacted] ’s devices exceeds the 14-day return timeframe, we agreed to allow him to cancel his services and return his devices as a courtesy At that time, we sent him return kits to facilitate the return of his devices Once we receive the returned devices, we will apply a credit to his account for the cancellation or equipment charges associated with his devicesMr [redacted] acknowledged the information and resolution that was relayed to him We regret any inconvenience this matter may have caused Mr [redacted] If additional assistance is required, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

Just wanted to let you know that I did get a full refund Thank you for your assistance without the Revdex.com they previously denied my request.Thank you again Regards, Joel [redacted]

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , on behalf of our customer Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our customer Care representatives during his attempts to resolve a payment disputeHe said he removed his credit card information from the account two weeks ago, and a payment was made without his consentMr [redacted] advised that he is unable to verify the security answer on the account As a result, he is requesting that we refund the payment to him Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account As such, we must first speak with Ms [redacted] and have her provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience During our conversation with Mr [redacted] on June 26, 2017, we explained the information outlined above Mr [redacted] said he does not wish to discuss the issue any further We regret any inconvenience this matter may have caused, Mr [redacted] If we can be of further assistance with this matter, Mr [redacted] can contact me directly at Sprint’s Executive & Regulatory Services department I can be reached toll free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

February 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX5610, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] filing, she states that she has had an unfavorable experience while attempting to take advantage of an upgrade promotionShe states that she received a flyer offering $off an iPhone 8/Plus or iPhone X with select trade-insShe further states that she called in to take advantage of the offer and was informed that the promotion had expiredShe states that she is dissatisfied with the fact that the promotion is no longer available, and there is no additional promotion being extendedAs a result, Ms [redacted] is requesting an explanation as to why the promotional flyer did not include an expiration date and could not be honored two days after it expired We spoke with Ms [redacted] January 31, 2018, and February 2, 2018, regarding her concernsAfter review, we confirmed that the $Off an iPhone 8/Plus or iPhone X Gross Adds and Upgrades with Select Trathe promotion expired on January 14, However, as a means to an amicable resolution and to bring closure to this matter, our office offered the current promotion which is $off iPhone 8/Plus or iPhone X with select trade-insWe advised that the promotion expires February 8, Furthermore, we offered an additional $courtesy credit for use toward future Monthly Recurring Charges (MRC)Ms [redacted] expressed satisfaction with the offer extendedWe appreciate Ms [redacted] for taking the time to provide us with details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToyaPLaToya PExecutive Services Analyst

May 10, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] *** Sprint Case— [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate you bringing this matter to our attention In Mr***’s complaint, he stated that his mother upgraded her device with a discount in exchange for a two-year agreement Subsequently, she canceled services and Mr [redacted] was charged an Early Termination Fee, which he is disputing During our conversation with Mr***, we advised that although the Early Termination Fee is valid, as a one-time courtesy, we applied a credit of $to his account to offset the disputed charge Mr [redacted] will see this credit reflected on his next invoice We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our Customer Service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If Mr [redacted] has any further questions regarding his matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] regarding her account We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with recently learning that her lease agreement was not set up with the eligibility to upgrade to the new iPhone model immediately upon release as she was advised at the point of sale She also expressed her dissatisfaction with the conflicting information and level of customer service she received while attempting to address this matter Therefore, she requested that Sprint honor the original agreement that she was advised of by allowing the surrender of her current device and her upgrade to the newest model without any penalties We spoke with Ms [redacted] and reached an amicable resolution for her concerns Due to any possible miscommunication, we advised that we will comply with her request to accept the return of her current leased device in exchange for the full waiver of all outstanding lease charges and allow her to upgrade to the device of her choiceMs [redacted] accepted this offer and agreed to contact us to facilitate her return in her local corporate Sprint store We regret any inconvenience that these matters may have caused If Ms [redacted] should have any questions regarding these matters, I can be reached toll-free by calling ###-###-####I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst