Sprint Corporation

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx***, [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] care of [redacted] , submitted on May 1, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the delay in receiving the Visa Reward Cards as part of Sprint’s Contract Buyout promotion, upon establishing services with SprintMs [redacted] also expressed her dissatisfaction with the inability to receive the Buy-One-Get-One (BOGO) promotional credits for phone line ending in *** Ms [redacted] requested that Sprint review these matters, honor the promotional offers and apply an adjustment to her account accordingly Sprint has reviewed Ms [redacted] ’s complaintOur records indicate that Ms [redacted] established services with Sprint on October 5, At that time, she portphone lines ending in [redacted] and ***, and purchased two IPhone 6S devices via Sprint’s Leasing program Additionally, Ms [redacted] participated in Sprint’s Contract Buyout and Buy-One-Get-One (BOGO) promotional offersWe regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from T-Mobile, [redacted] or *** Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout credit Additionally, the customer must tutheir old cellular provider’s device to Sprint Once approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeks Sprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device charges Additional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/joinsprint Upon review of Ms [redacted] ’s account, we confirmed on May 3, 2017, that phone lines ending in [redacted] and [redacted] were registered and approved for Sprint’s Contract Buyout promotional offer on December 7, Accordingly, the Visa Reward Cards totaling $1,for the above-referenced phone lines, was mailed to Ms [redacted] ’s address on fileWe also verified that the Visa Rewards were utilized accordingly Furthermore, we confirmed on May 11, 2017, that the BOGO promotional offer was corrected and BOGO credits were applied to her account to offset the last five months of the monthly lease charges associated with phone line ending in ***In addition, phone line ending in [redacted] will receive the BOGO promotion going forward as long the above-referenced phone line remain eligible for the BOGO promotion In an effort to ensure that Sprint has satisfactorily resolved Ms [redacted] ’s account concerns, we attempted to contact her via phone and email on May 3, 2017, without success Subsequently, we received e-mail correspondence from Ms [redacted] on May 3, 2017, advising us that her account concerns were resolved to her satisfaction and she expressed her concerns with the customer service experience she encountered while attempting to resolve her these mattersWe appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: [redacted] never e-signed the lease, nor did he agree over the phone to the lease, so explaining said lease to me does not release Sprint from the fact that they committed fraud and misrepresented themselvesI am repeatedly told, by Sean who wrote the above message as well, that if I wish to hear the recorded original message, I will need to get a subpoenaIn order to do that, I need to pay money to file suit AND have the time in my scheduleI believe fully that Sprint relies on this and knowing that few, if any, consumers will do thisThis allows them to continue ripping people offI did call Sean the day I received his first emailAfter a week and a half with no call back I sent an emailI received an exact duplicate of the first email he sent me one week laterFinally, I received a return phone callI have received two more replicas of the first emailI called Sean today and spoke to himSean tells me that they can offset any charges if we return the ipadThat is doing nothing as that is their policy anywayWe would still remain out the $that we have paidHe told me he will report to Revdex.com that all of their lease information is available to read at any time and that [redacted] agreed to it allAgain, I stated to him, that the lease was never agreed to and the lease was never e-signedThe fact that ***'s name is typed across the bottom does nothing to prove that he himself agreed or e-signed itIf Sprint would simply allow me to listen to the initial call (transcripts can be changed), I would be satisfied if in fact, [redacted] was told that it would be $a monthBut they refuse, which tells me they are being dishonest about what transpiredThe fact that Sean did not return my call in a timely matter, continued to send me replicas of his original email after I called and emailed and refuses to do ANYTHING to alleviate this situation tells me that Sprint indeed does not care about their customer, only the bottom lineThey have the ability to charge consumers without any question unless somebody has the means to challenge it, which means court and more moneyIn this way, they continue to steal money from consumers and hide behind the corporate nameWe could refuse to pay and take our business elsewhere, but again, Sprint would report to credit agencies who would attach to credit and, again, the only recourse we would have would be more money and courtWe will be taking our business elsewhere asap Regards, [redacted] ***

July 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] L [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] ***We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that in August she made a payment of $to pay off the installment agreement associated with her Samsung Note and purchased a new LG VFurther, she stated that the Samsung Note was given back to her since the paid off the Installment AgreementShe states that she reviewed her online statement and noticed that she is still being bill $in monthly installments for the Samsung Note Ms [redacted] states once she was made aware that she should have turned in the Samsung Note device, she visited a Sprint retail location near her and relinquished the device She is requesting that Sprint credit her account $for the charges assessed since the purchase of the LG Vdevice We spoke with Ms [redacted] on July 5, 2017, and during our discussion, we confirmed that the device Ms [redacted] was referring too was a Samsung Note Edge and not Samsung Note Ms***’s payment of $made on October 29, was applied to the Samsung Note Edge Month Installment Agreement, which was established on December 19, We also confirmed that the payment paid off the agreement two months early, which enabled Ms [redacted] to purchase the LG VFurther, we confirmed that the Samsung Note was purchased on February 3, 2015, under a month Lease AgreementMs [redacted] satisfied her month lease payments on February 3, 2017, and per the lease terms, she is billed $on a month to month basisOn July 5, 2017, we spoke with a representative at the store located at [redacted] Battleground Station in Greensboro, NC and they confirmed that the Samsung Note was left at the storeThe store advised that the device has screen damage, which the lease agreement outlines that the device should be returned to Sprint in working condition with no physical damageA damage repair fee of $along with the fair market valid of $is requires per the lease agreement termsAlthough no Sprint error occurred, we have agreed to cancel the lease and waive the damage repair fee along with the fair market purchase amountWe have also applied a credit of $160.14, for six months of the lease payments, which will reflect on Ms***’s July 7, Ms [redacted] confirmed that she has no other concerns We regret any inconvenience this matter may have caused Ms [redacted] and appreciate his feedback and input If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael G Executive Services Analyst

May 24, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction that his final invoice reflected charges of $even though he was advised that he was billed a month in advance on his first invoice and his final invoice would not reflect any charges He also expressed his dissatisfaction that this matter was not resolved when he contacted Sprint We spoke with Mr [redacted] , and resolved his concerns to his satisfaction We advised him that we regret any confusion that he may have experienced regarding Sprint’s billing process We explained that as outlined in our Terms and Conditions of Services, monthly service charges are billed one month in advance at the start of the billing cycle and payment of the charges is due before the end of the cycle Additionally, Sprint advertises and provides services in monthly increments When a customer contacts us to cancel service, the account is set to expire on the last day of the billing cycle However, if services are terminated by porting out before the end of the billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in your service plan Our records reflect that Mr [redacted] ’s account was canceled on March 26, 2016, when his last active line of service was ported to a different service provider, which was the first day of his billing cycle Therefore, he was billed for the entire month of service In an effort to resolve his dispute amicably, we applied credits totaling $to his account to offset Mr [redacted] ’s remaining balance As a result, his account is in final status with no further payments due We regret any inconvenience that these matters may have caused If Mr [redacted] has any questions regarding these matters, I can be reached toll-free by calling ###-###-#### I am available Monday through Friday, between a.mand p.m., Central TimeSincerely, [redacted] *Executive Services Analyst

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction with our customer service representatives He stated he is not receiving a promotion and his billing issue has not been correctedDuring our conversation with Mr [redacted] on May 15, 2017, we explained our Account Spending Limit policy, and his monthly service charges incurred At this time, Mr [redacted] was not confident in the equipment he has purchased to fit his needs In an effort to promote customer satisfaction, we agreed to facilitate the return of the equipment and expedite the credits once received Additionally, we will provide Mr [redacted] direct assistance in deciding on his next device and will ensure proper set up and activation from our Executive Services Department With these actions, Mr [redacted] confirmed his complaint has been fully resolvedWe appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of these issues If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

September 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Carmen [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsCarmen [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states she had an unfavorable customer service experience while she requested a payment arrangement to avoid an interruption to her services; however, her services were still interrupted As a result, she requested for the matter to be addressed We regret the circumstances that led to Ms [redacted] ’s filing of this complaint Our records reflect that Ms [redacted] contacted our Customer Service department on August 16, 2017, with a request for a payment arrangement Due to the payment arrangement due date requested by Ms [redacted] , a partial payment was required Unfortunately, Ms [redacted] was unable to make the payment needed, therefore, a payment arrangement was not completed On August 17, 2017, a restriction was placed on the outgoing calls on phone number ending in ***, as part of our collection process Our records indicate that later that day, Ms [redacted] processed a payment for the balance in full and the restriction was removed During our discussion with Ms [redacted] on August 30, 2017, we outlined our aforementioned findingsMs [redacted] expressed her understanding of the outlined information; however, she expressed her dissatisfaction with her experience while she attempted to have the matter addressed and with our payment arrangement process We appreciate Ms [redacted] for taking time to provide details of her customer service experience related to her payment arrangement We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] , and we appreciate her continued business If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he was misinformed about his billed charges, stating his bill has increased more than $As a result, he has requested a refund for the overcharges In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that Mr [redacted] accepted a plan change from the Everything Data share 1,plan to the unlimited freedom plan, on June 11, This plan was updated on June 23, 2017, to the $unlimited plan offer for up to five lines of service We spoke with Mr [redacted] on July 18, 2017, and confirmed the above-referenced information Further, we verified that on July 8, 2017, system coding was applied to his account to award a $service credit for his inconvenience, for two months towards his monthly billing We regret any inconvenience that this matter may have caused If we can be of further assistance related to this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

March 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states she states she cancelled her service with Sprint over six months, and she was not advised she needed to return her devices within daysShe further advised that she offered to return the devices, and was told she will get $for the devices and not total amount of the lease cancellation and device purchase priceAs a result, Ms [redacted] is requesting that we accept the devices back and remove the debt off her credit report We regret any frustration that Ms [redacted] may have experienced regarding her billing issueWe attempted to contact Ms [redacted] via the e-mail provided, [redacted] on March 23, 27, and 30, 2017, to discuss her billing issues in detail, but we were unable to reach herWe also mailed a letter to the address on file on March 28, 2017, asking Ms [redacted] to contact us Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Your minimal attempt to agree on an acceptable agreement is laughable.As stated my reason for leaving Sprint was due to incompetence and non-fulfillment of promises.If you can agree to waive any termination fees and provide the agreed upon terms as stated from the sales representative, we can continue discussing settlement optionsAs it stands, my response is the same, I TAKE NO RESPONSIBILITY FOR THE CURRENT "BILL" as written.Again, you contacted me at 1pmI am unable to answer any type of call, unless it is school related during that hourIt seems you are purposely contacting me at inopportune times, that is very poor business.I have seen where numerous ex-Sprint customers have had the same issue I am dealing withCurrently, I am contacting individuals to pursue higher legal options, unless you desire to work with me we will see where that goesI am a man of action.Again, check internally to my complaint submissions, which you told me you would NOT do and I had my chance to tell you my storyI would recommend you start with the store and go from thereAlso, check with your board members.it appears I need to go to the next level Regards, [redacted]

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 7, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] her dissatisfaction with the inability to receive promotional service credits as part of Samsung’s Buy-One-Get-One (BOGO) promotional offer for her iPhone Plus Silver 16GB device associated with phone number ending in ***Ms [redacted] stated that she visited a local Sprint Retail Store location and was advised that she could purchase an iPhone and Samsung devices as well as participate in Samsung’s Buy-One-Get-One (BOGO) promotional offerTherefore, Ms [redacted] requested that Sprint review this matter and honor the promotional offer Sprint has reviewed Ms***’s complaintOur records reflect that Ms [redacted] purchased an iPhone Plus Silver 16GB device associated with phone number ending in [redacted] via Sprint’s Monthly Installment Billing program on June 30, Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon activation of service, Ms [redacted] was provided with a clear disclosure of her equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copy of her electronic service agreement as well as respective Lease and Installment Billing Agreements which includes a description of the charge(s) in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Ms***’s plan or other monthly charges on Sprint’s part during the activation of her current plan Please note that Samsung’s Galaxy Sor SEdge Buy-One-Get-One (BOGO) promotional offer was effective on August 5, through August 18, 2016, and extended until from August 29, through September 22, Qualifying customers who participated in Sprint’s Samsung Galaxy Sor Sedge Buy-One-Get-One (BOGO) promotional must purchase two Samsung Galaxy Sor SEdge devices via a Lease or Installment Billing AgreementHowever, if a customer is upgrading one line of service, a new line is required for the second device to qualify for the promotional service creditRegrettably, Ms [redacted] is ineligible to participate in the BOGO promotion since she purchased an iPhone Plus Silver 16GB device associated with phone number ending in ***Please be advised that the aforementioned device does not meet the qualifying criteria of the promotion as it is an Apple manufactured device and is not combinable with Samsung’s Buy-One-Get-One (BOGO) promotional offer We regret any misunderstanding that may have occurred with regard to our promotional offersBased on our account review, we must respectfully deny Ms***’s request to provide her promotional service credits as part of Samsung’s Galaxy Sor SEdge Buy-One-Get-One (BOGO) promotional offer for her iPhone Plus Silver 16GB device associated with phone number ending in ***In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr [redacted] on April 13, 2017, to discuss Ms***’s concerns in detail and relayed the aforementioned information to himAlthough, Sprint sustains no further credit or compensation is due; in order to provide an amicable resolution and closure for this matter, as an exception and a one time courtesy we offered an adjustment of $to offset the current balance reflected on the accountHowever, Mr [redacted] did not confirm of our offerShould Ms [redacted] wishes to accept our proposed offer, we encourage Ms [redacted] or Mr [redacted] to contact the undersigned directly at the phone number noted below within days from the date of this response We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

June 13, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she was advised by two different Customer Care representatives that a $credit would be applied to her account Further, she stated that the credit was not applied to her account and as a result, her service is due to be disconnected for non-paymentAs a result, she is requesting that we apply the $credit that she was offered According to our records Ms [redacted] was offered a $credit on May 24, 2017, and due to a clerical error the adjustment was not applied to her account Further, we applied a $credit to her account on June 1, 2017, and it will reflect on her June invoice We attempted to contact Ms [redacted] on phone number ending in [redacted] the phone number provided in her inquiry on June and 8, 2017, and mailed a letter to the address on file Additionally, we were advised that the number was not a valid number for Ms [redacted] We look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account Ms [redacted] should be advised that in order to discuss the details of her account, she must be able to authenticate her account As a result, we want to advise Ms [redacted] to have her PIN and security information available when she contacts usIf Ms [redacted] ’s concern remains unresolved, we welcome the opportunity to further assist in addressing this matter and ask that she contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

April 21, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] ** Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described her unfavorable customer experiences during the sale of her recently-activated Sprint services, as well as during her subsequent attempts to address billing disputes and the return of her Sprint equipment due to misinformation presented to her at the point of sale Ms [redacted] also disputed the balance due reflected on her Sprint account due to conflicting responses provided by our retail representatives We regret any possible misunderstanding that may have occurred regarding Ms**’s noted device billing and return attempts Our records reflect that she purchased the device for her referenced line of service on February 15, 2017, and that her services were suspended due to non-payment on March 20, However, based on her chosen rate plan and equipment options, we were unable to identify any billing errors associated with her account During our conversation with Ms [redacted] on April 5, 2017, we explained the information noted above We also advised that we offer a 14-day Sprint Satisfaction Guarantee period during which she could have returned her device to the point of sale but that we have exceeded that timeframe at this date She stated that store representatives told her at the time of purchase that she could return her device to us within three months of purchase We advised Ms [redacted] that, based on her feedback and additional information she provided, we would forward her inquiry to the district management team of the referenced sales location for further review and would follow up with her within the next few days We spoke Ms [redacted] again on April 17, 2017, and advised that the management team was still reviewing her reported concerns She requested that we cancel her services As requested, we canceled her Sprint services effective immediately and advised that we would need additional time to review the status of her account balance On April 18, 2017, due to our confirmation that Ms**’s above-noted device had been returned to our possession, we applied credits totaling $to her Sprint account to offset unbilled accelerated device finance charges totaling $and her $initial payment remitted to the retail location when she established her services with us As a result, her account was adjusted to closed status with a final balance due of $ We also ensured that her $payment refund was processed on the same day and should be forwarded to her credit card bank within the next three to five days We spoke with Ms [redacted] again on April 18, 2017, and provided the information detailed above She requested that we credit her remaining balance in full We reiterated that the balance due is valid However, as a demonstration of our commitment to excellence, we agreed to apply a $credit to her account to offset an amount equivalent to two monthly equipment charges billedUpon further review, we contacted Ms [redacted] once more on April 21, 2017, to advise that, based on additional investigation into her reported dispute, we credited the remaining balance due, leaving her account in closed status with a zero balance Ms [redacted] indicated her satisfaction with our reso**tion We appreciate Ms**’s taking time to provide details of her experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we vaule customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these issues may have caused Ms**, as well as the loss of her business If we can be of further assistance with these concerns, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have been unable to reach Ms [redacted] in regards to my complaint I will call her tomorrow again Regards, [redacted]

January 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’ inquiry, she advises that she upgraded two phones, and returned two phones Therefore, she is disputing the accelerated equipment charges, lease cancellation charges, and late fees assessed to her account, as well as a $payment to restore her services during this time Therefore, she is requesting that we review this matter, and apply credits to offset these charges After a careful review of our records, we determined that all of the leased phones were returned to SprintTherefore, we applied credits to the account totaling $1,between November and January 2017, to offset the all of the aforementioned charges As a result, her account now reflects a credit balance of $ We appreciate having had the opportunity to assist in resolving Ms [redacted] ’ account concerns, and we look forward to a long and positive business relationship with her If further assistance is needed regarding this matter, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

July 8, Jessica White Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID Sprint Account XXXXX4761, Aaron Cataquet Sprint Case Dear MsWhite: Sprint is in receipt of the above-referenced complaint of MrAaron Cataquet, submitted on June 21, We appreciate your assistance in bringing our customers’ concerns to our attention According to MrCataquet’s complaint, he states that at the time he cancelled his services with Sprint he was advised he would receive his original equipment back, as well as the leased equipment down payment for the new deviceMrCataquet is requesting that what was offered be honored, and that we not report the balance on his credit We spoke with MrCataquet on June 28, and 29, 2016, regarding his disputeHe advised that he should have qualified for the Sprint Satisfaction Guarantee However, we informed MrCataquet that line ending in was cancelled outside of the 30-day Satisfaction Guarantee Return policyWe further explained that devices active for more than days fall outside of the terms of the 30-day Satisfaction Guarantee Return policy and are not eligible for return, refund, or credit for service charges and associated taxes and fees We also discussed his request for the return of his previous carrier’s device that he surrendered to Sprint upon registering for the PopromotionWe regret any misinformation and/or misunderstanding that may have occurred regarding the PopromotionHowever, upon registration for the promotion, at www.sprint.com/joinsprint, customers are made aware of the criteria for the promotionThe promotion requires that you turn in the device associated with the previous carrier’s accountWe further explained that the device will not be returnedHowever, as a means to provide an amicable resolution and to bring closure to this concern, we offered to mail a return kit to MrCataquet and accept the return of the leased Sprint device In exchange, upon receipt of the device in our warehouse, we will waive the End of Lease purchase chargeUnfortunately, MrCataquet did not accept our offerShould MrCataquet change his mind, this offer will remain valid through July 12, 2016, and he may contact me directly to accept Currently, MrCataquet account has a balance due This balance will follow our collection path if the account is not paid in full by the July 15, 2016, due date We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya Powell Executive Services Analyst

Re: Revdex.com Case # [redacted] , Enika [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Enika [redacted] submitted on August 30, We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] expressed her dissatisfaction with receiving an Involuntary Termination Letter in association with her Sprint account Accordingly to Ms [redacted] , she visited a local Retail Store location due to experiencing issues with her deviceHowever, she encountered an unfavorable customer service experienceMs [redacted] requested that Sprint review this matter and take the appropriate action Sprint has reviewed Ms [redacted] ’s complaintAs part of an investigation involving Ms [redacted] ’s account, Sprint found irregularities indicating Ms [redacted] may have engaged in one or more activities prohibited under her Subscriber Agreement and Sprint’s Terms and Conditions of Service Prohibited conduct which may lead to account termination includes, but is not limited to, unauthorized resale of Sprint wireless services; providing or misleading information or documentation to obtain services or discounts; failing to cure a payment default; or unauthorized use of Sprint’s name or marks As such, Sprint decided to terminate Ms [redacted] ’s services Therefore, on September 7, 2017, Sprint sent Ms [redacted] a letter via United States Post Service Certified MailThis letter informed Ms [redacted] that her wireless account would be cancelled on October 7, 2017, and she would have until that time to make arrangements with another wireless service provider to port-out her lines of service Please note that all applicable Early Termination Fees, Installment Billing accelerated cancellation charges, and Lease cancellation charges will apply unless the equipment associated with Ms [redacted] ’s account is returned to Sprint’s Returns warehouse To facilitate the return of the devices associated with phone numbers ending in ***, ***, and ***, on September 13, 2017, we sent Ms [redacted] return kits to her billing address on file Once the devices are received at our Returns warehouse, we will adjust the equipment cancellation charges and related taxes Should Ms [redacted] decide to keep her leased devices, she will have to remit payment for the outstanding lease equipment charges due on the account as well as the Lease Device Purchase Amount option We spoke with Ms [redacted] on August 29, 2017, and relayed the aforementioned information Although Ms [redacted] may disagree with our position, we are confident that her issue has been fully addressed and resolved to the best of our ability Should Ms [redacted] have any further questions and/or concerns pertaining to this matter, we urge her to contact the undersigned directly at the phone number noted below at her earliest convenience We can be reached by calling the Executive and Regulatory Services Department at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It My Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that at the point of sale, she took advantage of a Buy One Get One (BOGO) free promotional offer She stated that when she did not receive a credit adjustment for one of the devices on her first invoice, she was advised that it may take up to three billing cycles for the credit to appear She stated that after three months she contacted our Customer Care department and the retail store where she purchased the devices and has been unsuccessful in getting assistance with this matter She is requesting that she receives one device free as she was offered In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that at the time Ms [redacted] purchased the devices on installment agreements, the promotional offer had expired We apologize for any misunderstanding that may have occurred at the point of sale We spoke to Ms [redacted] on April 20, 2017, and advised her that, in an effort to bring about an amicable resolution, and to emulate the offer above offer, we cancelled the installment agreement for phone number ending in [redacted] and waived the accelerated cancellation charges for that device In addition, a credit in the amount of $was applied to her account which is equal to seven months of the installment billing charges Ms [redacted] was billed She stated that she considers the issue resolved to her satisfaction We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize her input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

May 30, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Mr [redacted] on behalf of [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that a Sprint account was established with his personal information without his authorization As a result, he is requesting that Sprint review this matter Sprint has reviewed Mr [redacted] ’s complaint and notes that we have investigated this issue and were unable to confirm an account in Mr [redacted] ’s name We were also unable to confirm that any fraudulent activity occurred with regards to wireless account xxxxx [redacted] for [redacted] During our conversation with Mr [redacted] on May 30, 2017, he confirmed that the account for [redacted] belongs to him and his sisterAs a result of our review, we found no fraud regarding account xxxxx [redacted] for [redacted] If we may be of further assistance with this concern, Mr [redacted] may contact me by calling the Executive & Regulatory Services department at our toll-free number ###-###-####, ext*** I am available Monday, through Friday between a.mand p.m., Central Time Sincerely, Sean J Executive Services Analyst

December 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** regarding Sprint account XXXXX [redacted] We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service that he received during his attempts to resolve a billing concern, stating that his Sprint account was assessed an Early Termination Fee although he activated his own device after returning his Samsung Galaxy Note device to the storeAs a result, he requested that we reimburse him for the Early Termination Fee, applicable taxes, regulatory charges and surcharges that he paid on December 1, We appreciate Mr***’s taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff After reviewing our records, we confirmed that Mr [redacted] returned the referenced device on October 27, 2016; therefore, we processed a refund in the amount of $Please allow to business days for Mr***’s credit card to reflect that refund We regret any inconvenience these concerns may have caused Mr [redacted] but are pleased that these matters were resolved to his satisfactionIf we can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst