Sprint Corporation

December 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] reports that he ported over lines to Sprint and that the billing was never correctHe also reports that he has been trying to get the issue resolved for monthsMr [redacted] says that he called in to setup a payment arrangement for paying his bill but was unsuccessfulMr [redacted] is requesting a payment arrangement to allow him to pay his bill As stated in our Terms and Conditions of Services, payments are due by the due date referenced on the invoice However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honoredWe reviewed Mr [redacted] account and find that on December 2, 2016, he was advised that he had a payment arrangement established for December 1, 2016; however, no payment was madeMr [redacted] was advised that a 50% payment of the past due balance was necessary to establish another payment arrangement We spoke with Mr [redacted] on December 9, 2016, and he confirmed that due to the poor customer service he received he ported his numbers to another wireless carrierMr [redacted] ’ service is canceled; however, his account includes a remaining balance due to unpaid service charges as well as lease cancelations charges and end of lease purchase amounts Further, we were unable to confirm any billing issues Because the service is cancelled, we are unable to make a payment arrangement We regret any inconvenience that Mr [redacted] may have experienced as a result of this issue If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

Tell us why here...October 4, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on September 14, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the inability to receive a $monthly discount to offset his monthly lease charges associated with three lines of servicesAccording to Mr [redacted] he was informed that he was eligible for a $monthly discount; however, the discount continues to be removed from his accountMr [redacted] requested that Sprint review this matter and correct his billing invoice to reflect the above discount Sprint has thoroughly reviewed Mr [redacted] ’s concernsAccording to our records, Mr [redacted] activated phone numbers ending in ***, [redacted] and [redacted] on November 30, 2015, via Sprint’s leasing program and under Sprint’s Samsung Galaxy S32GB Lease 50% Off promotional offerPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Please note under the guidelines of the promotion eligible customers who lease a Samsung Galaxy SGB receive a $monthly service credit for monthsDue to an inadvertent error Mr [redacted] $monthly discount was not reflected on his November and December billing invoices, January, February, July and August billing invoicesAs such, Mr [redacted] received credits totaling $to offset the discount not received as reflected on the March, April and August billing invoicesLastly, the $monthly discount has been reapplied to Mr [redacted] ’s account as of September 14, We spoke with Mr [redacted] on September 22, 2016, to discuss this matter in detail and relayed the aforementioned information to himMr [redacted] confirmed understanding with the information and resolution provided himIn addition, he agreed to contact the undersigned directly at the phone number noted below, if he has any further questions or concerns regarding this materWe regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand p.m., Eastern Time Sincerely, /s/ Tracey [redacted] Tracey [redacted] Executive & Regulatory Services

July Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] expressed her dissatisfaction with the level of customer service that she received from our Customer Care representatives while trying to cancel her service, and obtain a refund Ms [redacted] stated when she started service with Sprint, she was under the impression that her data plan was unlimited for the hotspotShe said she visited one of our stores to return the hotspot and was advised she would only be refunded $As a result, Ms [redacted] is requesting that we allow her to return the hotspot, and a refund for the amount paid Our records reflect that Ms [redacted] started service with us on June 4, 2017, with one line of service Furthermore, Ms [redacted] cancelled her account on June 8, To resolve this matter, a return kit was forwarded to Ms***’s billing address listed on her account to facilitate the return of the hotspot modem in good working condition In addition, we confirmed that the equipment was received on July 7, During our July 10, 2017, conversation with Ms***, we explained the information outlined aboveIn addition, we processed a refund for $for the down payment for hotspot to the credit card on file Ms [redacted] thanked us for resolving her issue We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the loss of Ms***’s business, but are pleased that we were able to resolve her refund concern to her satisfaction If we can be of further assistance with this issue, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

January 13, Revdex.com Ward Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX*** Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] reports that when he signed up with Sprint he was promised $per phone line and up to $in reward cards to pay off his previous carrierWhen Mr [redacted] tried to register for the reward card he encountered issues and was unable to register for themAs a result, Mr [redacted] is requesting that he be provided the correct amounts promised with the two promotions that he was told he would receiveWe spoke with Mr [redacted] regarding his concerns on January 13, We explained that we have processed the registration for the Contract Buy Out reward cards and that he should receive reward cards totaling $by January 28, We also registered Mr [redacted] for the $Winback offer for the two lines ending in [redacted] and ***Once the registration is approved, he should receive a $per line account credit in the next to [redacted] cyclesMr [redacted] may check the status of the Winback registration at www[redacted] Mr [redacted] is satisfied with the resolution We regret any inconvenience that Mr [redacted] may have experienced as a result of this matter If I may be of further assistance, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Leland [redacted] *.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I also sent this message to Sprint I just wanted to touch base with you. I was on vacation when you called originally, and I went into two different [redacted] stores trying to get the invoice you requested. I was told I had to go to a corporate office for them to print the bill, and I was nowhere near one. I just got off the phone with [redacted] and was told it may take up to 2 weeks from today to receive the invoice. I will be waiting for it to arrive, and I will send it as soon as I have it in my possession. Thank you, [redacted] Regards, [redacted]

April 20, 2015 [redacted] RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Complaint [redacted] , [redacted] Sprint Account xxxxx2435, [redacted] Sprint Case [redacted] Dear Ms. [redacted] : Sprint is in receipt of the supplemental... complaint of [redacted] filed on behalf of [redacted] ***, the account holder. Sprint received this complaint on April 10, 2015, and we appreciate the opportunity to respond. Per our discussion with Mrs. [redacted] on April 17, 2015, we apologized for any inconvenience that this matter may have caused. We confirmed that her payment concerns were resolve and a credit equivalent to the $29 Non-Sufficient funds fee was applied to her Sprint account. We appreciate Mrs. [redacted] taking the time to provide us the details of her customer service experience. Sprint is committed to providing excellent service on every contact, with every customer, and we pride ourselves as the standard by which all others in our industry are measured. Feedback such as this is invaluable, as it allows us to evaluate our performance from the most-important perspective – that of our customer. If we can be of any further assistance related to this complaint, the ***s can contact me by calling our Executive and Regulatory Service Department directly at ###-###-#### or toll-free at ###-###-####. I am available Monday through Friday, between 8 a.m. and 3 p.m., Central Time. Sincerely, [redacted] Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:my wife spoke to this man and tried to tell him our issues and he said he was going to only go off of the contract and no conversations or promises we were given by sprint. We told him about the iPhone 6s we paid off before we got the 7s and he said that we still owe them and we have been sending 60$ every month to pay those off like we were told by the employee. He told my wife those 60 were just going to sprint and not being applied to our account they didn’t even give us credit or let us know we were overpaying for nothing. We have sent him emails asking him to send us the contract that I supposedly signed for the new plan and he hasn’t even responded to us. An employee told us that we could freeze the account until our finances were good sprint cancelled our account and now wants us to pay almost 3000.00. We were promised one thing by their employees and now we are getting charged a ridiculous amount. I want to return them their phones and cut all ties with them. 2000$ is ridiculous for two phones we do not want to buy them. Before we were sent to Cole rooms we tried to call them so many times and we were never able to get through it only allows you to make a payment. My wife had to reach out to the collection agency through a letter and they were able to cancel collections. Sprint is a ridiculous company who are stealing and overcharging. Regards, [redacted]

November 18, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: [redacted] on behalf of [redacted] Revdex.com File # [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of [redacted] This complaint was submitted to Sprint on October 28, We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with the balance reflected on her account According to Ms***, she is being billed incorrectly for services Mr [redacted] stated that her monthly invoice should not exceed $per month Ms [redacted] requested that Sprint research this matter, and correct the billing of her account Sprint has reviewed Ms***’s complaint We spoke with Ms [redacted] on November 15, During that call, she explained that on August 14, 2016, she took advantage of Sprint’s Buy One, Get One promotional offer for two iPhone 6s devices via Sprint’s Leasing program The promotional offer provides customers with a monthly service credit to offset the cost of the monthly equipment charge on the second device Ms [redacted] stated that she is not receiving the above-referenced monthly service credit of $to offset the monthly cost of the second device Please note monthly service discounts may take up to two billing cycles to be applied to the account Our records reflect that Ms [redacted] should begin to receive the $monthly service credit on her November invoice Ms [redacted] has agreed to contact the undersigned directly at the phone number noted below with any further questions and/or concerns in regard to this matter We apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

November 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe regret any difficulty that she may have experienced while attempting to resolve her account concerns According to the information provided, Ms [redacted] states that she is dissatisfied with being informed that fraud activity has occurred on her account, and being informed that she has to visit a Sprint store to show her identificationShe further states that she did visit one of our retail stores to show proper identification, and she is still locked out of her Sprint account online Ms [redacted] indicates that she is dissatisfied with Sprint’s handling of the matter and is requesting that her account be unlocked We appreciate your bringing this matter to our attentionBased on a review of our records, a fraud alert was updated on Ms [redacted] ’s account due to suspicious online activity We completed our investigation and confirmed that fraudulent activity occurred on the referenced Sprint account, which was established in Ms [redacted] ’s name Therefore, as a precautionary measure, Ms [redacted] was required to visit one of our retail stores to provide proper photo identification We regret any inconvenience this issue may have caused We communicated with Ms [redacted] on November 15, 2016, and she stated, per our directive, she visited one of our retail stores twice to show her photo identification, which was scanned by one of our retail store representative Unfortunately, the store representative was unable to unlock her Sprint account online while she there We apologized for the delay in resolving this matter To resolve, we escalated the matter to our fraud department on November 16, After a full account review, Ms [redacted] ’s account was unlocked online the same dayWe attempted to reach Ms [redacted] to inform her that her account concerns have been fully resolved; however, we were not successful in reaching her We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her account concernsShould there be any additional questions or concerns with this issue, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

April 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] disputed the $Account Spending Limit fee assessed to her account She requested a refund for said fee The Sprint Spending Limit Program is designed as a convenient service to help you monitor your account spending Sprint helps Spending Limit customers manage their wireless bill by setting up preset spending limits and alerting you via a text message when you are near, at, or over your limit Our system will electronically monitor and may interrupt her service when the account balance is not paid timely A courtesy text message will be sent to the primary phone on the account when percent of the spending limit is reached If a payment is not made, and the account balance reaches the spending limit, outgoing calls from the primary phone will be routed to our automated system, which will allow our customer to obtain the current balance and make a payment Once the account balance exceeds the spending limit, inbound and outbound calls to the mobile numbers on the account, as well as any Direct Connect and voicemail services, may also be blocked The ASL account is assessed a monthly fee of $unless account is enrolled in automatic recurring payments and eBill Service interruptions can be avoided by paying the balance due in full as soon as the invoice is received, remaining within the allotted monthly service plan minutes, and refraining from incurring excessive Directory Assistance Plus or roaming charges These charges are calculated to the account on a daily basis and can lead to service interruption at any time during the billing cycle, whether or not an invoice has been received If usage continually exceeds the minutes in the service plan, other options may need to be explored Sprint will waive the $Spending Limit Program fee for customers who enroll in our recurring automatic payment and e-Bill programs Customers can setup recurring automatic payment and enroll in e-Bill via www.sprint.com by logging on to their My Sprint account, or may contact our Customer Care department by dialing *from their Sprint device to request that a recurring automatic payment and e-Bill enrollment form be sent to their address on record If recurring automatic payments or e-Bill are cancelled, the fee will be applied to the customer’s account We regret any misunderstanding that may have occurred related to Ms***’ Sprint billingOur records reflect that Ms [redacted] activated services with Sprint with a spending limit based on the results of the credit evaluation performed when she established service with us on August, 20, Our records further indicate that Ms [redacted] was removed from the Account Spending Limit program on June 9, We spoke with Ms [redacted] on March 28, 2017, and advised her that her account was removed from the Account Spending Limit program on June 9, As a result, we have not assessed the disputed $fee since that date and no refund is warranted We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance related to this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they have yet to fix the over charges & if it will not be fixed I can take my business else whereI spend too much money with them to be treated like crap! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** They still hadn't provide me with the credit I a m still waiting for them for the credit

February 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the length of time taken for us to provide reimbursement owed to her for final charges assessed by her previous service carrier as part of a recent Sprint promotion She requested that we provide full payment of the remaining balance due to her previous carrier We regret any delay or misunderstanding that may have occurred regarding our referenced Contract Buyout offer That promotion offers qualifying customers who port their mobile numbers from specific service carriers to new lines of Sprint service the opportunity to receive prepaid gift cards to reimburse Early Termination Fees or other eligible final charges after providing appropriate documentation Our records reflect that Ms [redacted] did not properly register for our Contract Buyout offer and that, based on the documentation she provided, we approved her qualification for reimbursement of $ We spoke with MrGenaro [redacted] , an authorized user on February 8, 2017, and advised him of the above-referenced information Regrettably, Mr [redacted] reiterated his dissatisfaction with our not meeting the full amount of his final billing from his previous provider, and agreed to provide our office with the necessary documentation for further review After receipt of the bill information, we completed the registration and honored the contract buyout promotional offer for his remaining phones lines, totaling $ We informed Mr [redacted] on February 17, 2017, that he should receive all four gift cards between March 1, and March 15, We regret any inconvenience this matter may have caused Mrand Ms [redacted] and are pleased that we were able to resolve their concerns to their satisfactionIf we can be of further assistance related to this concern, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna J [redacted] Executive Services Analyst

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Billie H [redacted] Account XXXXX Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsBillie H*** Thank you for forwarding our customers concerns to our attention In her inquiry, MsH [redacted] indicated she recently purchased two devices that are defective She further stated that she attempted to return the devices to the store but we would not accept the return or exchange As a result, MsH [redacted] is requesting assistance with this matter We reviewed MsH***’s account and confirmed it was established on August 29, 2017, with five lines of service The devices were purchased from a third-party dealer and not a corporate Sprint store Our records indicate MsH [redacted] visited a different store on September 12, 2017, regarding her defective device MsH [redacted] did not have the original box for the device and the second device was in a different state Therefore, the store was unable to process the return Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Customers can return their device to the point of sale within that time period for a full refund (day of the days starts the day after activation) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If the service plan required a service agreement, no termination fee is charged when customers cancel within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on their account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers We spoke with MsH [redacted] and MrLes H [redacted] on September 20, 2017, and they are outside of our day return period To resolve the matter, we offered to mail replacement devices or they can return the leased devices and select two different model devices They agreed to purchase two new devices As such, we canceled the leases on phone numbers ending and Furthermore, they agreed to visit a Sprint Corporate store to purchase two new devices via lease and then return the defective devices They were satisfied with our handling of the matter We regret any inconvenience MsH [redacted] may have experienced as a result of this matter If she needs further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, extension I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you for resolving this

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Providing sprint submits verification of closed account with zero balance owedI accept Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am still not happy but with the out come but I will agree with Mrs April

May 11, To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the inability to talk and access her the internet while utilizing Sprint Network Data as well as recent quality of service issuesMs [redacted] requested that Sprint review this matter, provide her with a refund of service charges and a recurring discount applied to her account until her concern could be fully remedied In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingWe would like to note that Sprint does not advertise simultaneous Voice and Data (SVD) services We regret that the coverage in Ms [redacted] ’s area is falling short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersWe investigated the network issues she described in her complaint and found that our network is performing as expected in her areaWe advised Ms [redacted] that there are significant differences between her previous address and the newly verified address with respect to the distance from tower and coverageHowever, Ms [redacted] resides in Fair coverage with respect to voice and data services During our conversation with Ms [redacted] on May 10, 2016, we informed her of the above informationIn an effort to reach an amicable resolution, we offered and she accepted a one-time service credit of $to her account to offset a portion of her current balance dueMs [redacted] confirmed that she is satisfied with our resolution We apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterIf we can be of further assistance, Ms [redacted] can contact me directly by calling the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of Mr [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with our discontinuation of subsidized device pricing Mr [redacted] is requesting he be eligible to upgrade at no charge We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’s upgrade concerns Sprint no longer offers two-year pricing on handsets or tablets for consumer accountsSprint is simplifying our device purchase experience by allowing our customers to lease or purchase their favorite device in monthly installments While we no longer offer subsidized (2-year) device pricing, we are pleased to continue to offer a variety of affordable options for the latest smartphones including leasing and installment billing We attempted to contact Mr [redacted] via telephone and e-mail on September 6, 2017, and September 7, 2017, to outline the aforementioned information Unfortunately, we were unable to reach him, and he has not returned our calls In order to address Mr [redacted] ’s current device upgrade options in further detail, it will be necessary for us to speak with him Regrettably, two-year subsidized pricing is no longer available on Mr [redacted] ’s account As a result, we must respectfully decline his request for device upgrade via this past program If we can be of further assistance with this matter, or if Mr [redacted] reported issues remain unresolved, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

June 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received in Ms [redacted] ’s rebuttal, she stated that she does not agree with our previous responseIn her original filing, she stated that she remitted a cash payment of $on March 16, and $payment on March 17, 2017, using the automated payment machine at one of our retail locations, however, on both occasions, the machine malfunctioned and did not provide any proof of paymentMs [redacted] stated that because those payments did not post to her account, she requested that we credit her account $1,for her cash payments We regret any difficulty Ms [redacted] may have experienced with our noted automatic payment machine However, as we explained during our May 18, 2017, conversation with her, we have no record of the two cash payments she stated that she made on March or March 17, 2017, respectively Based on additional information she provided, we agreed to review the matter further and follow up with herWe contacted the manager of the referenced retail location and confirmed that all of the money remitted to the in store payment machine is accounted for daily and that no recent malfunctions or discrepancies have occurred As such, we are unable to identify any error on the part of Sprint related to Ms [redacted] ’s disputeDuring our May 22, 2017, conversation with Ms [redacted] , we explained the information outlined above and advised her that we must respectfully decline her request We also invited her to provide any additional validation she may have to substantiate her paymentsWhile Ms [redacted] may not agree with our response to her inquiry, we believe that we have fully addressed her reported concerns However, if we can be of further assistance with this matter, or if Ms [redacted] can provide additional information for our consideration, she can contact me by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias T.Executive Services Analyst