Sprint Corporation

May 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] , stated that in February she visited a Sprint service and repair center so that her device could be repairedShe sated that since she did not have a device to use while the device was being repaired, she was advised that if she changed her plan to the Unlimited Freedom plan, she was eligible for two additional lines at no cost and that her monthly cost would be less than what she was currently paying However, when she received her next bill it was over $300, when her previous bills were approximately $ As a result, she contacted our Customer Care department and was advised that her service plan was set up incorrectly and a $credit was applied to her account and she was advised that her service plan was corrected and her bill amount would be $ However, the next invoice was $ Ms [redacted] is requesting that Sprint review these matters and correct her bill In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingWith respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes Our records reflect that Ms [redacted] purchased two devices on installment billing agreements on February 25, Furthermore, we determined that the two additional lines that were added were not put on the correct service plan This was corrected and the promotional Unlimited Freedom plan was added to her five telephone numbers and backdated to be effective March 25, 2017, and a credit adjustment was made for the charges associated with the incorrect plan change Ms [redacted] ’s monthly cost is estimated at $233, which includes a $subsidized phone charge for the number ending in *** Ms [redacted] subscribes to the Unlimited Freedom plan, which stipulates there will be is $per month Subsidized Phone Charge per line when a discounted device is activated with this service plan Customers can find the full details of this plan as well as all of our current plans at www.sprint.com The above-referenced charge was assessed to Ms [redacted] ’s account after the service plan was changedDue to any possible misunderstanding that may have occurred regarding the Subsidized Phone Charge, a $account concession credit was applied to her account to offset the charge until the end of her service agreement date However, she will continue to see the $Subsidize Phone Charge on her bill We spoke to Ms [redacted] , an authorized user on Mr [redacted] ’s account on May 5, 2017, and provided her with the above-referenced information In an effort to reach an amicable resolution, we offered an account credit in the amount of $432, which is equal to the total cost of the two devices that were added to her account on February 25, However, she will continue to see the monthly Installment Billing charges for the devices on her bill In addition, we advised Ms [redacted] she can save an additional $a month by setting up auto-pay on her accountMs [redacted] accepted our offer and stated the issue is resolved to her satisfaction We appreciate Ms [redacted] ’s feedback regarding her experience with our Customer Care and Retail Store representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize her input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Ms [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** purchased an iPhone 5c in cash with a third-party Boost Mobile dealer, citing that she received it in a shrink wrap box under the impression that the phone was new She indicated that the phone did not work and took her phone to [redacted] the manufacturer and they confirmed that the phone was initially purchased in The phone was refurbished but sold new and the store is not doing anything to replace her phone She requested a new replacement phone so that it comes with a warranty We are dedicated to providing superior service and products, and we stand behind our commitment with a 14-day unconditional return policy on all our equipment purchased from our website, www.BoostMobile.com Customers can return equipment purchased from our website for a full refund, less shipping and/or restocking charges, if applicable Further, the return options for any device purchased from a third-party retailer would be bound to the policies of that location During a previous conversation on April 13, 2016, discussion with Ms [redacted] we explained the information detailed above As outlined in our Boost Mobile Terms and Conditions, Boost Mobile devices are sold with a one-year manufacturer’s warranty Boost Mobile does not manage those equipment warranties; therefore, any warranty repair or replacement inquiries should be directed to the equipment manufacturer, not Boost Mobile Therefore, we are unable to identify any error on the part of Boost Mobile in this matter Furthermore, as a demonstration of our commitment to excellence and as a one-time courtesy, we offered to provide a complimentary device for her to continue using her service while she works with the manufacturer to address the warranty related concerns she has with her equipment manufacturerDuring a recent follwith Ms [redacted] on April 18, 2016, we were unable to reach her and confirm receipt of her complimentary device If Ms [redacted] has any questions regarding this matter, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 10:a.mand 6:p.m., Central TimeSincerely, [redacted] *Executive Services Analyst

June 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] indicates that she did not receive two Sprint Buyout Reward Cards as she anticipated She indicates that a retail store representative advised her that she would receive the Reward Cards in to business days She also states that she still had not received the Reward Cards after several weeks since the establishment of her Sprint account She requests that she receive two Sprint Buyout Reward Cards to offset two phone cancellation charges that she incurred from her previous carrier She also requests that an account credit be applied to her Sprint account in regard to the matter Based on the information received from Ms [redacted] , she states that she had an unfavorable customer experience while attempting to address her concern During our discussion with Ms [redacted] on June 9, 2017, she advised us that she received her two anticipated Sprint Buyout Reward Cards She also indicated that she was not satisfied that the eight week timeframe involved to receive the Reward Cards As a demonstration of our commitment to excellence and to reach an amicable resolution, we applied a $goodwill account credit in regard to the matter She stated that her concern was resolved We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was very happy with the service provided by Beatrice R Regards, [redacted] ***

We appreciate your assistance in bringing Mr [redacted] 's concerns to our attention In the information received, Mr [redacted] disputed the $device upgrade fee and the $monthly service charge assessed to his Sprint account after obtaining a new Sprint device at one of our third-party retail locations, citing that he was not advised of either of those charges at the time of the retail transactionAs a result, he requested that we remove those charges from his accountMr [redacted] also expressed his dissatisfaction with our Sprint specialists referring him back to the third-party retail store to discuss the matter We are continually seeking ways to improve the quality of service provided to our customersOur representatives are required to attend extensive training classes before they are released to assist our customersAdditionally, transactions are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service As we discussed with Mr [redacted] on April 4, 2016, we regret any misunderstanding that may have occurred regarding the terms of his January 30, 2016, equipment purchase and the subsequent billing of the disputed $monthly charges, as well as a $device upgrade feeAlthough he indicated that the charges were not disclosed to him at the point of sale, records received from the authorized third-party retail store reflect that the information was disclosed to him and that he acknowledged the service plan pricing information, including the $Subsidized Phone Charge and the $Device Upgrade Activation FeeIn addition, he accepted a two-year Sprint Subscriber Agreement, consenting to retain a qualified service plan for two years from that date in exchange for our providing a $discount and/or rebate off the cost of his new iPhone 6S Plus, Gigabyte (GB) device purchaseSprint mailed a summary of the sale information to Mr [redacted] on January 31, As Mr [redacted] indicated in his Revdex.com filing, Sprint invited him to return his newly-purchased device within days of purchase via our Sprint Satisfaction Guarantee if he did not agree with the terms of the sales transaction or if the device did not meet his needs or expectationsMr [redacted] confirmed that he did not exercise the Sprint Satisfaction Guarantee within days of the sale Sprint advertises that the $Sprint Unlimited for iPhone service plan, on which Mr [redacted] ’s service is active, is a non-contract rate planService plan details communicated to customers advise that Subscriber Agreement customers are ***gible to this service plan but will incur a $Subsidized Phone Charge for the duration of the Subscriber AgreementUpon satisfying the Subscriber Agreement, the $Subsidized Phone Charge ceasesIn addition, customers are welcome to select a qualified service plan at any time to avoid the charge Based on the information provided and explained above, we are unable to identify any error on the part of Sprint that would warrant any credit toward the disputed chargesHowever, we offered to apply one-time credits totaling $to Mr [redacted] ’s Sprint account to offset an amount equivalent to the disputed Subsidized Phone Charge for eight monthsRegrettably, Mr [redacted] declined our offer While it is our goal to resolve all matters brought to our attention, we regret that we were unable to do so in this caseIf we can be of any further assistance with these matters, Mr [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, [redacted] * Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] #understand completely that the terms of the service was in the brochure and on the web site, but the gentlemen( I'm being nice) did not have any brochure or even asked me to check out the site for further review.#I did receive a call from Sprint and I sent the only bill AT&T sent me and when I did resend what I had I received a message that Twana would be out of the office till 11/so I was expecting a note from her after that dateYes I did return phones because those were the owned by AT&TI received $o amount for the LG that was in perfect condition was always in a casethe other phone was an iPhone 6s 64g and I received the store told me $because it had a very small defect on the left lower corner only to find out that I was given $then the 3rd phone was iPhone 128g which if I'm not mistaken was given $which was applied to my sprint billThe other two phones were owned by me and not by AT&T This all could have been avoided if the two men that came to the my house were honest instead of being dishonest and disrespectful( only getting a sale no matter how they got it)Oh an by the way I just received 3- $gift cards for the three phones I returnedI did not use them at all because I feel that is not correctMy total bill from AT&T is $I am still trying my best to get a FINAL BILL from AT&TThe $doesn't even come close to the amount that was in their brochureNo one told me I had to register anything until I spoke with Twana and she mentioned it and by this time it was passed the daysI am still not pleased with this whole nightmare Complaint: [redacted] I am rejecting this response because: Regards, Rosemary B***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ***AT THIS TIME, HOWEVERI still have the device and the amount is still owed pending the arrival of the return kitThey told me I could go to a corporate store to return it but the address for the store they gave me was not a corporate store Regards, [redacted] ***

September 14, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that every time that she accesses her Sprint account online, she has to reset her password She further stated that she was previously advised that she would not have to reset her password again As a result, Ms [redacted] requested that we stop making her reset her password We regret that Ms [redacted] had to reset her password again Our customers are required to reset the password due to some changes that we made to our website We spoke with Ms [redacted] on August 29, 2017, and she stated that although she reset her password, she has to reset it every time she accessed her account To address this matter, we contacted our web team regarding Ms***’s reported concern We were unable to identify a Sprint error However, instructions were provided by e-mail to Ms [redacted] to reset her online password one last time Ms [redacted] responded to our e-mail on September 14, 2017, stating that she was not prompted to reset her password so the matter appears resolved If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] M [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] M [redacted] , submitted on January 20, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she expressed dissatisfaction with the level of customer service that she received while attempting to return an iPhone device and get the Lease Cancellation and End of Lease equipment cost removed from account XXXXX***Ms [redacted] feels that she should not be responsible for the return of the iPhone device nor the charges associated with it and is requesting that she be compensated for her inconvenience while attempting to rectify this matter We attempted to speak with Ms [redacted] on February 1, 2017, regarding her disputeAt the onset of the call Ms [redacted] refused to speak with our office because we do not consent to customers recording our calls nor do we have the ability to provide a copy of the call recording without it being subpoenaed by a court of lawWe respect Ms [redacted] ’s request to obtain a copy of the recording of her interaction, however, as stated in our Terms and Conditions, which can be viewed on www.sprint.com, to ensure the quality of our services and for other lawful purposes, we may monitor or record calls you make to us or we make to you (for example, your conversations with our customer service or sales departments) However, Sprint does not consent to call recording from customers who advise they are recording a call with Sprint employees for their own retention purposes Sprint customers do have the ability to maintenance their account through self-service options or via a chat representative at www.sprint.com (please note that our chat option provides customers with a transcript via the email address that they provide) In addition, customers may email or mail without engaging Sprint by phone, which can be located at the Contact Us link on sprint.com as well After account review, our office confirmed that a return kit for the iPhone device that was previously active on the line ending in [redacted] was mailed to her billing address originally on December 9, We resent the return kit on January 16, and February 2, We have placed a collections hold on account XXXXX [redacted] in the amount of the Device Non-Return fee that was assessed on the December invoice pending receipt of the deviceWe ask that the equipment return be completed no later than February 20, If she still has not received the return kit, we invite Ms [redacted] to contact me directly in order to further address We appreciate Ms [redacted] for taking the time to provide us with details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any inconvenience this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] D [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] D [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] is disputing the validity of the device lease agreement for her Apple iPad mini, citing that she was advised that she was paying $a month for an installment agreement and that she would own the tablet once she pays off the installment in full She is requesting that we change the lease to an installment agreement We regret any possible misunderstanding that may have occurred regarding Ms [redacted] ’s Sprint lease agreement Our records reflect that Ms [redacted] entered into lease agreement [redacted] for the Apple iPad Mini device on September 19, 2015, paying $a month for twenty-four months Should she decide to keep the device, she has a $purchase option During our June 10, 2016, discussion with Ms [redacted] , we explained the information above and informed her we are unable to cancel the lease agreement or convert it to an installment billing option after the 14-Day Sprint Guarantee However, due to any possible misinformation or misunderstanding that may have occurred related to the lease agreement, we offered to cancel the lease agreement which accelerated billing of the lease balance of $and the $device purchase option We applied credit totaling $to offset the device purchase amount and the applicable taxes, and Ms [redacted] remitted payment for the account balance totaling $on June 13, 2016, which was a result of the accelerated lease charges and her current account balance of $ We regret any inconvenience these matters may have caused Ms [redacted] If we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I received different information from every employee I spoke with I'm not sure who Catherine spoke with for her to say there was no miscommunication I still can't believe the [redacted] ***, who works at the store told me to add a line instead of trying to help me out Once again, why would I add another line and continue paying for another line I'm not using Asurion, puts the finger on Sprint, and then of course changes their story I've been with Sprint for many years, and every time I call, they mention how grateful they are that I'm a loyal customer It's unfortunate, that Sprint is not loyal to their customers I have a total of lines with sprint and the best that Catherine could do was give me credit for a month What a joke Unfortunate, Catherine ***, made my decision much easier to have to cancel my time with Sprint and move to [redacted] Too bad Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory at present I have spoke with Mr [redacted] and he has assured me that the Billing confusion / errors will be addressed and my complaints will be resolved by the next Billing cycle I am looking forward to confirm that bill is free of errors and will be back in contact again if otherwise.Thank-you kindly Revdex.com, you truly are an offended customer's best friend Gratefully, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The problem still exists I cannot access my account online Tobias sent another procedure to try, but it did not apply to me See attachment Regards, [redacted] ***

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] -*** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] states he purchased his devices at full price; therefore, he believed that he should not have been under contractHe states that he cancelled his services due to service issues and that he was told no additional charges would be accrued at that timeAs a result, Mr [redacted] is requesting that we correct the cancellation fees he believes were charged in error We regret any possible misunderstanding that may have occurred related to Mr***’ service agreementsWe further regret the circumstances which led to his decision to cancel his Sprint serviceOur records reflect that Mr [redacted] accepted two Sprint service agreements on December 21, 2015, for phone numbers ending in [redacted] and *** As a benefit of the aforementioned agreements, Mr [redacted] was provided with a significant discount off the cost of his new device purchases that were activated on the two aforementioned lines of serviceBecause Mr [redacted] canceled his service effective February 17, 2017, prior to the fulfillment of the agreed-upon term, his account was automatically assessed a $Early Termination Fee per line We spoke to Ms [redacted] on May 12, 2017, and explained our aforementioned findingsAlthough we were unable confirm a Sprint error, in effort to reach an amicable resolution, and as a goodwill gesture, we offered to issue a one-time credit of $to offset half of the two Early Termination fees Ms [redacted] understood the outlined information; however, she requested additional time to allow her to discuss it with Mr [redacted] prior to accepting our offer Consequently, our offer is available to Mr [redacted] for days Based on the information outlined above, we believe this matter has been fully addressed For further assistance with this matter, or should the ***es like to accept the aforementioned resolution offer, I may be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

March 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX4569, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] states he is unable to receive incoming calls using his Sprint Phone Connect As a result, Mr [redacted] is requesting a credit for the associated monthly service charge We attempted to contact Mr [redacted] on February 28, March 8, 12, and 14, 2018, to discuss his concerns Regrettably, we were unsuccessful in our contact attempts Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the PIN or security information is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account After a thorough investigation, we found that Mr [redacted] contacted our customer service group on March 28, 2017, and requested to block incoming calls Our records further indicated that the incoming call restriction was removed on February 28, Additionally, we find that the monthly service charges are valid and respectfully decline Mr***’s request for an adjustment We appreciate Mr [redacted] taking time to provide details of his experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that Mr***’s concerns will be forwarded to the appropriate managerial staff for further review Sprint regrets any frustration Mr [redacted] may have experienced while attempting to resolve this issue If Mr [redacted] considers this matter to be unresolved, he can contact the Executive & Regulatory Services department toll free at 1-844-282-ext*** I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Jaclyn KExecutive Services Analyst

August 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, B *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsB ***, submitted on July 24, We appreciate your assistance in bringing our customers’ concerns to our attentionIn Ms***’s filing, she stated that she had an unfavorable customer service experience while attempting to address a promotion that she states that she took advantage of in March when she upgraded lines ending in [redacted] and ***She states that she was advised that there would be a monthly credit applied to the account for the devices; however, after receiving her bill she noticed that she was not receiving the credits for the phonesShe states that she called in multiple times and received inconsistent informationMs [redacted] is requesting that she receive a $monthly credit for the two phones that she upgraded on an 18-month lease We spoke with Ms [redacted] on August and 11, 2017, regarding her concernsOur office was able to confirm that the offer extended was the iPhone on us with Lease and Trade In Promotion; however, this was a targeted offer that was only available for the line ending in ***Based on our findings, we applied a one-time lump sum credit totaling $to emulate the offer the line ending in ***With this credit, the account currently has a credit balance of $Ms [redacted] understands that once the credit balance is depleted, she will resume responsibility for monthly payments associated with the iPhone on line ending in ***We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP.LaToya P.Executive Services Analyst

Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information received, Mr [redacted] advised that he canceled his recent Sprint equipment order due to a delivery concern and expressed his dissatisfaction with the delay in obtaining his refund for his order payment He requested that we process that refund We regret that Mr [redacted] experienced delays in receiving his ordered Sprint equipment and in receiving his requested refund Our research revealed that incomplete address information was provided during the equipment purchase, which resulted in delays with the automated order and return processing Our records reflect that Mr [redacted] ’s order was canceled on August 2, 2016, and the equipment return to our warehouse was confirmed on August 9, Mr [redacted] ’s $refund was initiated on that date to be processed within business days of the equipment return, pursuant to the Sprint Satisfaction Guarantee During our August and 18, 2016, conversations with Mr [redacted] , we confirmed the information outlined above We also advised that we arranged for his $refund to be expedited and forwarded to his payment card bank on August 18, 2016, but that he should allow up to five business days for the refund to be reflected by his bank We then informed Mr [redacted] that his Sprint account is in closed status and reflects a zero balance We regret any inconvenience this matter may have caused Mr [redacted] , as well as his decision not to pursue activation of new services with us If we can be of further assistance with this issue, Mr [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

December 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] cited her dissatisfaction with the level of service received while trying to resolve account issues, citing that her account is being interrupted although she has auto payment setup and no spending limit on her Sprint account Ms [redacted] stated that she has contacted Sprint regarding other issues in the past and been unhappy with her experience She requested that the interruptions cease We appreciate Ms [redacted] ’ taking time to provide details of her experience with our Customer Care department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We contacted Ms [redacted] on December 20, 2016, and advised that currently we show nothing wrong with her account setup and we will monitor her billing for days to assure the interruptions have ceasedShe has our direct contact number and will work with us to resolve her concerns We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance related to this concern, or if she would like to provide additional information for our review, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana TExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me all though we still have a broken phone We will be changing carriers Regards, ***ny ***

December 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she returned a device to Sprint after being mailed a return kit, but was billed for the returned deviceShe is requesting a credit for the returned device After a review of Ms [redacted] ’s account and device tracking information, we verified that Ms [redacted] did return the device per the program requirementsBased on this, we have provided a one-time credit of $to Ms [redacted] ’s account to offset the billed device chargeHer account is now closed with a zero balanceShe verified satisfaction with the resolutionWe regret any inconvenience that these matters may have caused If I can be of further assistance with this matter, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central TimeSincerely, John CExecutive Services Analyst