Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I sent an email in response to the original email sent on the 7th and have yet to receive a responseSince I cannot answer my phone during the day due to my job, email is preferredSprint needs to check their inboxThe message is attached just in case they have server issues
Regards,
*** ***

April 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** W*** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt
of the inquiry of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. In his inquiry, Mr*** expressed his dissatisfaction with receiving bills of over $per month for the past four months even though he was advised that his bill would never be more than $at the point of sale. He reported that he is not receiving the promotional offers that were extended to him. Therefore, he is requesting assistance with getting the promotions honored and the overcharges corrected or he would like to return the promotional items We spoke with Mr***, and reached an amicable resolution for his concerns. He stated that he was advised that he could buy one Samsung and one iPhone wireless device and get a second of each device for free. He also stated he was advised that he could pay for the monthly service for his iPad and get the monthly equipment Installment Billing (IB) cost waived. Additionally, he stated he was advised that he could pay for the service for his LG device and receive credit for the monthly Lease cost. We confirmed that he is receiving the promotional credits to offset the Lease cost of his LG device. However, he is not receiving credits to offset the Lease costs of his second Samsung or iPhone devices, and his is not receiving credits for his iPad Mini monthly IB cost. We confirmed that he was not eligible for the promotional offers that he was advised of on these devices because they were already expired prior to his activation date. Due to any possible miscommunication that may have occurred, we agreed to accommodate the promotions manually on his account as a one-time courtesyWe confirmed that he received credits of $to offset the Lease cost of his iPhone device associated with his line of service ending for the first four months that were already billed and we applied a lump sum credit of $to offset the monthly cost of the remaining unpaid months of his 18-month Lease agreement. We also confirmed that he received credits of $to offset the Lease cost of his Samsung Galaxy Sdevice associated with his line of service ending *** for the first four months that were already billed and we applied credits totaling $to offset the first four months IB charge for his iPad Mini associated with his line of service ending ***Additionally, we agreed to apply monthly recurring credits of $to his account to offset the monthly costs for both of these devices for the remaining months of his 24-month agreements as full resolution of his billing dispute. Mr*** accepted this resolution. We apologized for any inconvenience that this matter may have caused Mr***. If I may be of further assistance with this matter, Mr*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Michael *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern,
The above referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr*** is dissatisfied with the billing on the Sprint account due to device chargesHe stated that the device was experiencing technical issues and sent to the manufacturer for troubleshooting but lost by mail carrier or manufacturerHe requested that Sprint waive the remaining installment billing charges for the device We spoke with Mr*** on September 7, and discussed his credit requestWe informed him that, after careful review of his concern, the charges for the device remain valid and dueWe have encouraged Mr*** to seek further assistance from the device manufacturer, HTC, and his local Postmaster to ascertain the loss of the device and determine a best solution for his concernMr*** advised that he understood We regret any inconvenience that these matters may have caused Mr***. If I can be of further assistance with this matter, he can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, Extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAnn was very helpful and informative I am pleased with the service that she provided!
Regards,
*** ***

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s inquiry, he has been unsuccessful at terminating the service on his Sprint account and is requesting assistance We regret the circumstances that prompted Mr***’s complaintOur records indicate that we received notification to cancel Mr***’s account on July 2, 2016; however, he was unable to provide the needed account information at that time. As a result, we were unable to complete the request and the service remained active. No Sprint error occurred regarding this matter. However, in response to his complaint, we contacted Mr*** at the home number listed on his account and verified his association with the account in question. We then subsequently terminated the service on his account per his request. In addition, as a goodwill gesture, we applied credits to Mr***’s account totaling $to offset the final balance due to non-use. Mr*** expressed satisfaction with the actions taken We apologize for any inconvenience Mr*** may have experienced as a result of this matter. Should Mr*** need further assistance with this issue, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Sprint Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] IComplaint: ***
I am rejecting this response because:
Regards,
*** *** Im rejecting this, I made a number of trips to the store before my days was up, I called many imes before my days was up, all calls are record I explained many imes what was going on with the phones,Sprint has even called me telling me that they was resending me New phones, once I got the new phones I was to return my other phones Aater I filed the complaint with the Bibb sprint sold my account to the debt Collector, now I'm force to file a Complaint with the general Attorneyoffice, Sprint has done nothing but play games to drag this matter out, as of now it' past the days, but my Complaint was before the days this is Sprint's attempt To not honor their obligations *** ***

April 20,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, Ms*** ***
Sprint Account xxxxx***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced
inquiry of Ms*** *** on behalf of Mr*** ***We appreciate your assistance in bringing our customers' concerns to our attention
According to the information received, Ms*** indicated that she experienced technical difficulties while attempting to pair a Kyocera Verve device with her vehicle Bluetooth deviceAs a result, she requested an alternate model device
All new Sprint devices and/or Mobile Broadband devices come with a one-year manufacturer’s warranty limited to manufacturer’s defectSprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyThe Equipment Service & Repair Program (ESRP) portion of TEP provides a free device diagnostic and at a Sprint service and repair center for the first two visits, and the reduced cost of $for each subsequent qualified device repair performed by a Sprint service and repair center within a rolling 12-month periodIf repair is not possible, our technician will assist our customer in facilitating a warranty replacement whenever applicable, or filing a claim via the Equipment Replacement Program (ERP) insurance portion of TEPOur customer will contact Asurion, the program administrator, to file a claimA tiered deductible from $to a $200, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep
Although we were unable to meet Ms***’s request via a warranty or TEP exchange, we were able to assist her via a courtesy device upgrade award, based on her length of serviceWe are pleased to inform you that the matter was amicably resolved
We regret any inconvenience this matter may have caused Ms***Please contact me should there be any additional questions regarding this matterYou may contact me directly at ###-###-####, or by calling our office toll-free at ###-###-#### and referencing case number ***I am available from a.mto p.m., Central Time, Monday through Friday
Sincerely,
*** **
Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I've been reaching out to sprint but I work days a week and when I call them back they do not answer, I reached out to Ricardo the district manager for the sprint store in *** and he was going to exchange my phone out but that will not work because they have to take my phone that I have now and I would have to wait to get another phone in the mail, with my job I can not be without a phone and I have express this to himI just either want to be let out of my contract or my billing to reflect what sprint advise.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Arrangements have been made with Pprint and services have been restoredThank you to all who were involved in resolving my case
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Yu Business Bureau:
I have the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

October 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, Kimberly *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsKimberly ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention According to the information provided, Ms*** remains dissatisfied regarding the Spending Limit Program charge, payment due date and her monthly charges. As stated in our previous response, Sprint requires potential customers to undergo a credit evaluation prior to establishing wireless communication service with us. Based on the results of Ms***’s credit evaluation at the time of activation, she was approved for a Spending Limit Account. Our records reflect that correspondence noting the Account Spending limit charge, deposit, equipment type and cost was provided to Ms***. Our system will electronically monitor and may interrupt her service when the account balance is not paid timely. A courtesy text message will be sent to the primary phone on the account when percent of the spending limit is reached. If a payment is not made, and the account balance reaches the spending limit, outgoing calls from the primary phone will be routed to our automated system, which will allow our customer to obtain the current balance and make a payment. Once the account balance exceeds the spending limit, inbound and outbound calls to the mobile numbers on the account, as well as any Direct Connect and voicemail services, may also be blocked Sprint will waive the $Spending Limit Program fee for customers who enroll in our recurring automatic payment and e-Bill programs. Customers can setup recurring automatic payment and enroll in e-Bill via www.sprint.com by logging on to their My Sprint account, or may contact our Customer Care department by dialing *from their Sprint device to request that a recurring automatic payment and e-Bill enrollment form be sent to their address on record. If recurring automatic payments or e-Bill are cancelled, the fee will be applied to the customer’s account Additionally, Ms***’s billing cycle starts on the 13th of each month and ends on the 12th of the following month. Ms***’s payment due date will be approximately on the 6th of each month. Regrettably, we are unable to adjust her payment due date within her billing cycle. While we regret that Ms*** is not satisfied with our response, our position remains unchanged. After discussing this matter with the Executive & Regulatory Services team, we are confident that Ms***’s concern has been fully addressed and resolved to the best of our ability. Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience Ms*** may have experienced. If Ms*** would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Kala CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
My husband and I have decided to accept Sprint's offer to pay the $fee instead of a $fee with an account credit. We still believe it is not right for Sprint to charge us a fee since we were not told about the phone turn in condition before and there is not any mention of it in our contracts with Sprint or store receipt.We truly hope this does not happen to other customers and that Sprint is working to rectify its own mistake in training its sales representatives.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your help
Regards,
*** ***

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received from our care representatives while trying to resolve her price plan issue. Ms*** said she called to upgrade her device and she was advised by the sales representative to change her planShe stated that the representative told her she could always change back to her original plan if needed. She changed her plan, then called back three days later to change it back. She was told the plan was no longer availableMs*** is requesting we put her back on her original plan Our record reflects that Ms*** plan was changed from an unlimited plan for $per month to our Unlimited Freedom plan for $per month during an upgrade on April 2, Unfortunately, the $Unlimited plan is expiredWe were able to change her plan to an unlimited 3G/4G plan for $effective May 25, We also applied a $lump-sum credit to offset the $difference in price for monthsDuring our May 5, 2017, conversation with Ms***, the information was explained to herShe thanked us for our help We appreciate Ms*** for taking time to provide details of her experience with our retail care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

June 30,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx
Sprint Case ***
Dear Mr***:
Sprint is in receipt of the above-referenced rebuttal of Mr*** ***We appreciate your assistance in bringing our customers’ additional account concerns to our attention
According to the supplemental information provided, Mr***, an authorized end-user on the account of Lorenna ***, is requesting clarification regarding his monthly total balance as it related to actions taken by Sprint on June 16, 2015, to resolve his initial dispute regarding possible misinformation provided at the point of sale
Sprint communicated with Mr*** between June and June 30, 2015, by phone and email to provide clarification on the actions that had been taken to resolve his initial dispute regarding the increase in his monthly recurring chargesWe advised him that the two devices for phone numbers ending and are currently under Sprint’s Easy Pay™ programThe monthly installments for the devices are $each, and our records reflect the devices will be paid in full with the February invoice
We further advised him that if he continues with the same devices after the fulfilment of his current device agreements and opts not to upgrade, continue with his current service plan, Family Unlimited Talk/Text/Data and does not add any additional features and/or programs; his overall monthly total balance will reduce by $a month
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
Sprint regrets any inconvenience this matter may have causedIf you have any questions regarding this matter, please contact us at our Executive & Regulatory Services departmentWe can be reached toll-free at ###-###-#### or you may contact me direct at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
*** W
Executive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I just spoke with Tiffany G in which my issues have been resolvedShe was very professional, helpful, and understanding.Thank you,
*** ***

Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # xxxxxx*** Sprint Case # *** To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal to our response to the complaint of *** ***, regarding his billing concernsThe original complaint was served on Sprint on June 13, 2017. We regret the circumstances that led Mr*** to contact your office again. According to Mr***, he expressed his dissatisfaction with our prior response provided. Mr*** has indicated that he did not authorize the enrollment of Sprint’s Total Equipment Protection (TEP) plan for phone number ending in ***; yet the account was assessed monthly TEP chargesFurthermore, Mr*** expressed his dissatisfaction with an equipment upgrade being performed on phone number ending in *** without his authorization in January 2015. Mr*** requested that Sprint review these matters and provide him with an amicable resolution Sprint has reviewed Ms***’s complaintAs stated in our prior response, according to our records, on May 8, 2015, an IPhone device was activated on phone number ending in ***Additionally, the Total Equipment Protection (TEP) plan was added to phone number ending in ***, at the time the referenced device was activatedPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Our records indicate a signed Transaction Summary consenting to the addition of Sprint’s Total Equipment Protection (TEP) planFurthermore, on June 12, 2017, the Total Equipment Protection (TEP) plan was removed from phone number ending in ***Although, the monthly recurring charges associated with the Total Equipment Protection (TEP) plan are valid, on July 21, 2017, we applied an adjustment totaling $to offset the Total Equipment Protection (TEP) reflected on the June through June billing statements, as a courtesy Additionally, on January 3, 2015, an equipment upgrade was performed on phone number ending in ***, which was cancelled on the same date as the activationTherefore, on January 8, 2015, adjustments were applied to the account to offset the Early Termination Fee. Based on our review with our Fraud Management group, we determined Mr***’s account was not associated with any fraudulent activity We initially spoke with Mr*** on July 6, 2017, and relayed the aforementioned information. During our discussion, Mr*** requested that we send him a copy of the Transaction Summary that we have on record dated, May 8, 2015. Accordingly, we have complied with Mr***’s request. Upon receipt of Mr***’s follfiling, we spoke with him on July 12, 2017, to further discuss his account concernsWe attempted to contact him on July 21, 2017, to reiterate the aforementioned information to him, without success. We regret any inconvenience this matter may have caused Mr***. Should Mr*** have any questions and/or concerns pertaining to the information discussed herein, we encourage him to contact the undersigned directly at the phone number below at his earliest convenience. If I may be of further assistance, Mr*** can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time. Sincerely, /s/ William S. William S.Executive & Regulatory Services We initially spoke with Mr*** on July 6, 2017, and relayed the aforementioned information. During our discussion, Mr*** requested that we send him a copy of the Transaction Summary that we have on record dated, May 8, 2015. Accordingly, we have complied with Mr***’s request. Upon receipt of Mr***’s follfiling, we spoke with him on July 12, 2017, to further discuss his account concernsWe attempted to contact him on July 21, 2017, to reiterate the aforementioned information to him, without success. We regret any inconvenience this matter may have caused Mr***. Should Mr*** have any questions and/or concerns pertaining to the information discussed herein, we encourage him to contact the undersigned directly at the phone number below at his earliest convenience. If I may be of further assistance, Mr*** can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time. Sincerely, /s/ William S. William S.Executive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:As I told Travis I did not jailbreak my phone and I did not say that I did nor did I tell a representive that I did or would but while I was on hold my girlfriend wanted options and I said we could do it to our next one but I am currently waiting to get a ride to the Apple Store when my girlfriends stepdad can give us a rideBecause like I said I am unable to currently make it there but once I do I'll have apple send a response that my girlfriends phone is not jail broke and that sprint does not wish to agree that they sold me a defective phoneI could understand going back to an Apple Store if I bought it from one but I did notI just wish the store I did get it from had some responabilty in fixing the faulty phone they sold me instead of putting it all on meIf that's the case I will finish my lease and be done with sprint.
Regards,
*** ***

February 8, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File #***, *** J*** Sprint Account: XXXXX***
Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on January 13, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his dissatisfaction with the delay in cancelling phone lines ending in *** and ***, after he requested to cancel his account in June As a result, his account was assessed additional monthly recurring charges. Mr*** requested that Sprint review this matter and process a refund for the disputed charges Sprint has reviewed Mr***’s complaint. We spoke with Mr*** on January 18, 2017, to further discuss his concerns. During that call, we advised Mr*** that we would review his concerns and follwith him accordinglyAccording to our records, on August 25, and April 6, 2016, Mr*** activated phone lines ending in *** and ***, and activated an iPhone Plus and Samsung Galaxy devices via Sprint’s Leasing program. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/leaseFurther research on the account shows that phone lines ending in *** and *** were upgraded on August 8, and February 11, 2015, and activated devices via Sprint’s Monthly Installment programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Our records reflect that on June 27, 2016, phone lines ending in *** and *** were ported-out to another wireless service provider prior to fulfilling the terms of the Lease and Installment Billing AgreementsAs a result, the account was assessed Lease cancellation and Installment Billing accelerated cancellation charges as reflected on the July billing statement. Our records do not reflect that we received a cancellation request for phone lines ending in *** and ***As a result, the referenced phone lines remained active Further research on the account shows that Mr*** contacted our Customer Care Group on December 5, 2016, to advise that he requested to cancel the referenced phone lines in June At that time, our Customer Care representative did inform him that we have no record of this cancellation requestAs a result, no credits were applied to his account at that time In an effort to ensure a satisfactory and mutually acceptable resolution, we have agreed to adjust the monthly recurring charges as reflected on the July through January billing statements. Please note that a total credit of $was applied to his account on December 27, 2016, to offset portion of the monthly recurring charges reflected on the July through January billing statementsA final credit of $was applied to his account on February 7, to offset the remaining monthly recurring charges reflected on the aforementioned billing statements, leaving the account closed with a credited balance of $290.55. To provide closure for this matter, on February 7, 2017, a refund of $was processed to Mr***’s financial institution. We ask that Mr*** allow to business days to receive the refund to the credit card in question from date of approval We followwith Mr*** on February 7, 2017, to relay the aforementioned informationMr*** advised that the financial institution affiliated with this account was closed. As such, we have agreed to submit another refund request to have a refund check for the referenced amount mailed to his address on fileWe ask that Mr*** allow to days to receive the refund check from date of approvalMr*** expressed his understanding with the information provided to him and advised that he has no further concerns at this time. We apologize for any inconvenience Mr*** may have experienced while attempting to resolve this matter We apologize for any inconvenience this matter may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, she switched her home internet service to Sprint and purchased a tablet with mobile hotspot service at the recommendation of the retail store manager. Ms*** advised that mobile hotspot service was slow and only worked intermittently. As a result, she returned the device during Sprint’s Satisfaction Guarantee time period and is seeking a refund of the $Restocking Fee she was charged along with the purchase price of the tablet and an activation fee We regret any possible misunderstanding that may have occurred regarding the mobile hotspot service. Our records indicate that Ms***’s newly purchased tablet was set up with one gigabyte of mobile hotspot data and that data was quickly used after the device was activated resulting in slower data speeds. We spoke with Ms*** and explained our findings. Based on any possible misunderstanding that may have occurred regarding the mobile hotspot service, we agreed to provide a one-time goodwill credit to her account as reimbursement of the restocking fee; however, we respectfully declined her request for refund of the activation fee as the device was activated on our network and the service was used. Ms*** accepted our findings and confirmed that she has received a credit card refund for the return of the tablet We regret any inconvenience this matter may have caused Ms***. If she needs further assistance with this issue, I can be reached toll-free at ###-###-####, ext####. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst