Sprint Corporation

September 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced
inquiry of Mr*** *** regarding our Sprint product. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that Sprint has been charging him to lease a device even though he paid full price for the device at the point of sale Unfortunately, we have been unable to locate a Sprint account for the Mr***. To help us research Mr***’s issue, we will need for him to provide additional information, such as his Sprint account number or phone number. In some instances, we may also be able to locate his account information using the Electronic Serial Number (ESN) from the device, if available. In order to ensure proper resolution, we must speak with Mr*** directly. We attempted to contact Mr*** at phone number ending with *** to discuss this matter in detail on September and 12, 2017; however, we were unable to reach him. In addition, we sent Mr*** a letter via the U.SPostal Service on September 20, 2017, asking him to contact us directly. We welcome Mr*** to contact us at his earliest opportunity with the requested information. We regret any inconvenience this matter may have caused Mr***. If he has questions regarding this issue he may contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, *** *** Executive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the delay in receiving her refund credit from the store. We are pleased to advise you that we spoke with Ms*** on June 1, 2016, and resolved her concerns. We advised Ms*** that we regret the delay in the processing her refund credit and any inconvenience that she may have experienced while attempting to resolve this matter. During our discussion, we confirmed that a refund check in the amount of $has been mailed to her and she should receive the check in the next 7-days. Ms*** stated that she is satisfied with this resolution If Ms*** has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s complaint, he is incurring taxes in Eerie County although he moved to Niagara County last year. As a result, Mr*** is requesting that the taxing issue be corrected and that his account be adjusted for any taxing overagesWe regret the circumstances that prompted Mr***’s complaint. We determined that two of his five lines did not reflect the correct taxing authority after his address was updated in July 2015. These lines, (xxx) xxx-*** and (xxx) xxx-***, were subsequently billed taxes for Eerie County, while his three other lines were correctly billed taxes in Niagara County. We have corrected the taxing address on these lines to correct this issue going forwardThe tax rate for Eerie County is percent and the tax rate for Niagara County is percent. As a result of these taxing differences, Mr*** was billed percent more each month for the two lines referenced above in error from July until June or roughly one percentAfter calculating the taxing overages for each line and their respective monthly service charges, the total credit due to Mr***’s account is less than $for the year. However, as a goodwill gesture, we applied a $credit to Mr***’s account to cover the taxing overages in dispute. We apologize for any inconvenience Mr*** may have experienced as a result of this taxing issue. Should he need further assistance in this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Sprint Executive Analyst

From: *** ***Date: Fri, Nov 18, at 4:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: Revdex.com Cc: "*** C."
Please note *** from Sprint Executive Regulatory section called me and we spoke today, and we were able to resolve this complaint in its entirety. Please note same, and remove the complaint as it has been satisfactorily resolved among the parties.Thank you. *** *** (formerly ***)***@yahoo.com

From: *** *** Date: Wed, Jul 1, at 2:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: [email protected] complaint has been resolvedThank you so much for
your service

This issue has been resolved by Sprint via their Executive and Regulatory affairs office in the person of Linda ***. Please close this complaint. Thank you for your assistance on this matter. *** ***

January 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** D*** Sprint Account XXXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he states he canceled his service, returned his phone, and paid all of the final account charges. He further advises that he was informed by a Sprint representative that because he over paid, he would receive a refund of $160.69. Additionally, he advises that he has not received this check. Therefore, Mr*** is requesting that we issue the $refund check Our records reflect that Mr*** ported his number, which canceled his account on September 22, 2016. Because he did not satisfy the lease agreement, his account was assessed accelerated equipment and lease cancellation charges. Mr*** paid $on September 2016, which offset the monthly charges reflected on the September 4, 2016, invoice, as well as the lease cancellation charge of $160.69. His account was also assessed a $device purchase price, which is in accordance with the terms of the lease agreement he accepted. Mr*** returned the device associated with the lease on October 17, 2016, as such, credits totaling $were applied to his account to offset the accelerated equipment and lease cancellation charges, resulting in a $credit balance. During our conversation with Mr*** today, he advised that he received the refund check on January 6, 2017, and considers this matter closed. If Mr*** needs further assistance with this matter, he can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

June 16, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File 12176509, *** *** *** Account XXXXX0483 Sprint Case
2260391 To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** ***We regret any inconvenience Mr*** has experienced as a result of this ***er. We appreciate your assistance in bringing our customer’s concern to our attention. In his inquiry, Mr*** expressed dissatisfaction with the level of customer service that he received while trying to resolve his referral reward card concernsHe is requesting the reward cards be sent in the amount of $each for two lines he referred to Sprint in October 2016. During our June 16, 2017, conversation with Mr***, we discussed the noted promotion to send out reward cards has expiredAlthough the promotion has expired, we honored a promotion that actually provided the referrer $per line referred. As a result, we applied an account credit of $to Mr***’s accountWe have also applied a credit of $to the referees accountMr*** stated that he understood our findings and accepted our handling of the ***er. If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at 1-855-848-3280, ext7021. I am available Monday through Friday between a.mand p.m., Central Time. Sincerely, Michael GExecutive Services Analyst

March 8,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** W***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** W*** regarding Sprint account
XXXXX***We appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** expressed dissatisfaction with the level of customer service received from our representatives during his attempts to discuss the high balance reflected on his Sprint account, citing that the charges are higher than he expected and that he was given incorrect information about the cost of the speakerHe requested that we credit the cost of the speaker as well as remove any negative information associated with his account from the credit bureaus
We appreciate Mr***’ taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff
We regret any misunderstanding that may have occurred related to Mr***’ Sprint billingDue to any miscommunication that may have been provided to him during his November 6, 2015, store visit, we canceled the Installment Billing Agreement associated with the cost of the speaker and applied a $credit to his account to offset the accelerated equipment charge
To date, the referenced account has not been referred to any third-party collections agencyConsequently, no negative information pertaining to this account has been reported to the credit bureaus
We are pleased to inform you that Mr*** is satisfied with the actions taken on his accountIf we can be of further assistance regarding these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Although a partial credit on my account was applied, I still have not received the credit for the improper amount billed on my account I have been over charged about $55, because of a billing error on Sprint's end I was told that this would be fixed and it has not yet We are still having service issues - all lines on the account, since September, It doesn't matter where we are, the service (dropped calls, calls not going through when placing them, talking, internet, etc.) with Sprint is the worst I have ever experienced I feel like everyone I have spoken with Sprint are sorry for all the inconveniences we have had, but sorry doesn't make it right I wish someone would put themselves in our shoes and truly come up with a way to make all this hassle right again, since no one is able to fix the poor service I'm exhausted of hearing excuses after excuses, time after time after time
Regards,
*** ***

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that when he activated new service he was advised that he would get an LG Bluetooth and a JBL portable speaker for free, however after six months he discovered that he was being billed monthly for the accessories. As a result, he is requesting to receive a full refund for what he has been billed for the LG Bluetooth and JBL portable speakerDuring our conversation with Mr*** on April 13, 2017, we explained that in our effort to provide clear communication about features and pricing, Sprint publishes an overview of our service plans, pricing and features. Our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingOur records reflect that Mr*** purchased the above accessories under the Sprint Easy Pay option and agreed to monthly installment payments in the amount of $for the device. Upon activation of Sprint service on December 4, 2015, Mr*** was provided with a clear disclosure of his equipment purchases and all other applicable fees and charges for the above mentioned accessories that he purchasedFurthermore, we were able to locate signed copies of his electronic transaction summary, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of the monthly charges on Sprint’s part during the purchase of the above accessoriesTherefore, we advised Mr*** that the payments that he made for the accessories are valid and we respectfully decline his request to provide a refundHowever, in an effort to bring about an amicable resolution to this matter we offered to provide an account concession credit in the amount of $50. Mr*** accepted our offer and confirmed that his issue is resolvedWe regret any inconvenience that this matter may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

Executive & Regulatory Services POBox 169014, Irving, TX September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File *** Account XXXXX***, Xiangyu ***
Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Xiangyu ***We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr*** established service with Sprint as a result of the Bring Your Phone One Year Free promotional offerHe states he received an invoice for $and does not understand why We spoke with Mr*** September 15, 2017, and explained that his October 9, 2017, bill will show a negative balance due to the credits that will be appliedFurther, we advised that his account will still be charged for maintenance and administrative fees; however they will be minimalMr*** understood the information provided and confirmed his concerns are resolved. We regret any miscommunication that may have occurred regarding the explanation of the Bring Your Phone One Year Free promotionIf Mr*** requires additional assistance, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Joyce PJoyce Pettie Executive Services Analyst

Hi I just wanted to inform you the problem has been resolvedThank you for your help
Regards,
Asha ***

December 13,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***
regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention and regret any inconvenience that may have caused her to contact your agency
In her inquiry, Ms*** expressed her dissatisfaction with the level of customer service that she received during her attempts to make her payment arrangements, citing that she was provided with conflicting information regarding the balance due and the dates that she could make those paymentsAs a result, she requested that we provide an explanation of the charges and extend her payment arrangement
We realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available; however, not all payment arrangement requests can be honored
During our December 12, 2016, conversation with Ms***, we explained the referenced informationWe also confirmed that her monthly service charges are correct based on her selected rate plan, and that her plan appears to be the most cost-efficient plan for her wireless communication needs based on her usage historyDue to any miscommunication that may have occurred, and to demonstrate our commitment to excellence, we applied a $credit to her account, as a one-time courtesy, to offset the late fee that is reflected on her December 9, 2016, invoiceThat credit will be reflected on her next invoice
We appreciate Ms***’s taking the time to provide us with details regarding her experiences with our Collection representativesPlease be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff
Ms*** accepted our responseIf we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com
File ***, *** J*** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** J***. We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’s inquiry, he disputed charges assessed to his Sprint account for two lines of service that he cancelled in February 2016, advising that he also returned the devices associated with those services to us at that time. Mr*** also described unfavorable customer experiences during his attempts to address that matter and requested that we correct his billing to reflect accurate charges for his remaining line of service only We regret the circumstances that led to Mr***’s decision to terminate two of his lines of service, as well as any misunderstanding that may have occurred related to Mr***’s Sprint charges. Based on his not providing specific information to identify the two lines of service being disputed and the frequent activation and termination of multiple lines of service on his account, we contacted Mr*** on August 4, 2017, to obtain additional details to aid in our review During that conversation, Mr*** advised that his two lines of service ending in *** and *** were not terminated when he initially requested. We identified that his *** line was established on January 23, 2017, and that his *** line was established on February 27, 2017. We also verified that he called our Customer Care department on March 7, 2017, to cancel his line ending in *** but that an inadvertent keying error led to that line remaining active until he contacted us again on June 29, 2017, to dispute charges for that mobile number and to cancel the line ending in *** Based on our review and additional information provided by Mr*** regarding the cancellation of his two referenced lines of service, we applied credits totaling $to his account to offset his disputed charges in full, leaving his account active with line *** active lines of service and an adjusted balance due of $0. Mr*** indicated his satisfaction with our resolution We appreciate Mr*** taking time to provide details of his/her experience with customer care. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr*** concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr*** may have experienced as a result of these matters If we can be of further assistance with these concerns, Mr*** can contact me directly by calling the Sprint Executive and Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

April 12,
Revdex.com Serving Greater Kansas City
Ward Parkway, Suite
Kansas City, MO
***
Re: Revdex.com Case ***, *** ***
Sprint Account ***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of *** *** submitted on April 3, We appreciate your assistance in bringing our customer’s concern to our attention
Mr***’s filing expresses his dissatisfaction with the late fees assessed to his accountMr*** further expresses his dissatisfaction with the data overage charges assessed to the February 13, invoiceMr*** requested that Sprint review his concerns and take the appropriate action
Sprint has reviewed Mr***’s complaintAs outlined in our Terms and Conditions of Services, late fees are assessed to any outstanding balance not paid by the due dateThe late fee is calculated as a percentage of your previous balance of more than $that remains unpaid when the current bill cycle closesSprint will calculate the fee based on the past due amountThe calculation rate for Missouri is percent
Furthermore, we encourage our customers to remit future payments by the due date to prevent further late feesWe have a variety of convenient payment options including Check-by-Phone and credit card payments via our automated system from your device, payment machines in our Sprint retail stores, or check and credit card payments via our web site, www.sprint.comCustomers can also arrange to have their payments automatically transferred from their bank account by enrolling in Sprint’s Automatic Payment program, which is available on our website, www.sprint.comIf customers elect to mail their physical check or money order as payment, please allow up to days for the payment to post to the account
Please note that Sprint currently offers a number of tools available to assist customers with the management of their wireless bills and voice, data and text messagingA customer can dial *from their Sprint phone to receive text, data, and voice minute usage via an Interactive Voice Response (IVR) platformExisting customers with a designated preferred communication method on file will be notified if they incur voice, text or data overagesSprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first timeIn addition, our customers can access and manage their accounts 24/by logging on to MySprint.comCustomers can access this site on their smartphone or personal computer to easily view any alerts or notifications involving their account
Our records reflect that Mr***s account is established to receive email notifications, per his preferred method of communicationAs a result, during the January 10, through February 9, billing periods, Sprint sent notifications to his email address on file and text messages to phone line ending in *** advising him that he has exceeded the data allotment in his price plan
We spoke with the account holder’s wife, Mrs*** on April 4, 2017, and relayed the aforementioned information to herDuring the call, Mrs*** stated she is not receiving the text messages advising them of the data overage charges; however, she acknowledged that she received the emails informing her of the data usageAt that time, she requested that we provide her with an invoice to include the website her family visited as proof of the data overageRegrettably, we are unable to provide Mrs*** with details of the websites that was accessed by the lines of services associated with the accountHowever, we confirmed that she has access to view the data usage for lines of services associated with her account
Although we sustain that the charges are valid, as a courtesy, on April 11, 2017, an adjustment of $was applied to Mr***’s account to offset the late fees and related taxes, reflected on the November through January invoicesShould Mrand Mrs*** require further assistance with this matter, we encourage them to contact the undersigned directly at the phone number noted below
We regret any inconvenience this matter may have caused Mrand Mrs***If I can be of further assistance, Mrs*** may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time
Sincerely,
/s/ Hakima W
Hakima W
Executive Service Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms*** stated that on April 22, 2017, she ported her lines from Sprint to another wireless providerShe said she was told by *** the device needs to be unlocked by Sprint in order for the device to workShe contacted our customer service representatives on April 25, 2017, to request the unlocking of the device and was advised it can take to hours to completeShe said she called back on the third day and was told her request was denied as she has a past due balanceShe then went to our retail store and paid the $balanceShe said she called back on April 30th and was told a supervisor would unlock the device and call her. She states she never received the call and her phone was not unlockedMs*** requests that we unlock her device We regret any frustration that Ms*** may have experienced in the process of trying to get her issue resolved. Our record reflects that Ms***’ device was unlocked on April 30, 2017. We attempted to contact Ms***, and she sent us an email on May 16, to inform us her device has been unlocked and she does not want to be contacted Sprint will unlock a device if any associated service agreement, installment billing agreement, or lease agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options. We appreciate Ms*** for taking the time to provide us with her experiences with our Sprint Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused, but are pleased that we were able to resolve Ms***’s device unlock request. If we can be of further assistance regarding this matter, MrRobinson can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

August 1, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** *** *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the
above-referenced complaint of Ms*** *** ***, submitted on July 7, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s complaint, she states that a Sprint account was established in her name without authorization. She further stated that the account appears on her credit report. As a result, Ms*** is requesting that the negative reporting be removed from her credit report, that Sprint agrees to not contact her in regard to the account, and that her personal information is removed from the account We have thoroughly reviewed Ms***’s concerns. Unfortunately, we have been unable to locate an account with the information providedTo help us research her issue, we would need Ms*** to provide additional information, such as a Sprint account number or phone numberIn order to better assist her with her concerns, we will need to speak with Ms*** personally. Our office attempted to reach Ms*** via phone and e-mail on July 14, 18, and 31, 2017, asking her to contact our office to discuss her concerns. Additionally, we mailed a letter to her address on file on July 28, 2017, advising her of our receipt of her complaint and our desire to speak with her to address her concerns. To date, we have not received a response from Ms*** We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToyaP. LaToya P. Executive Services Analyst

December 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Andrew L*** Sprint Account xxxxx Sprint Case *** To Whom It May Concern: The
above-referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, MrL*** expressed his dissatisfaction with device billing on his accountHe stated that the device associated with the charge was paid in full, but he was being advised that he has been billed for the equipmentHe requested that the billed device charge be credited We have reviewed MrL***’s billing concernAfter a review of his account and device information, we find no recorded transaction that reflects payment for the deviceAlthough we offered the option to research further if provided with payment information, MrL*** declined and agreed to return the device for credit of the billed chargesWe verified that he did return the device per the return program requirementsBased on this, Sprint has provided a one-time credit of $to MrL***’s account to offset the billed charges in full We appreciate MrL***’s taking time to provide details of his experiences with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused MrL***. If I can be of further assistance with this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

November 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX7947, Jonathan P*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MrJonathan P***. We appreciate you once again bringing our customers’ concerns to our attention. According to the information provided, MrP*** is inquiring how to make a payment on his account for his equipment charges, since due to the prior courtesy credit given, his account balance reflects zero. During our conversation with MrP*** on November 14, 2017, we advised that in an effort to reach an amicable resolution, we offered to apply a one-time courtesy credit of $to his account, which is equivalent to the promotional credit for months for one-half off of the Samsung Note monthly lease charge. Please note that account credits do not apply toward equipment charges. Therefore, regardless of the account balance due, customers are required to pay their equipment charges each month by the payment due dateOur customers can make payments by dialing *from their Sprint phones, via our website by logging on to their My Sprint account at www.sprint.com or via a payment machine at one of our Sprint stores We regret any misunderstanding that may have occurred. If I may be of further assistance with this matter, MrP*** can reach me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext1620. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst