Sprint Corporation

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Thank
you for forwarding the above-referenced inquiry to our office. We appreciate your assistance in bringing our customers’ concerns to our attention. We spoke with Ms*** on August 3, 2016, regarding her concerns. We are confident her issues have been addressed and resolved. In her inquiry, Ms*** indicated she was offered promotions when adding new lines of service to her account while at a store; specifically, an offer for two free tablets. In addition, she stated she was advised her bill would be $per month and her bill is higher than what she believes she was quoted. She went back to the store for assistance and was advised a cancellation fee would apply should she cancel the tablets. She also mentioned she was told she would receive $in gift cards for a customer referral. As a result, she is requesting we review these matters Upon review of Ms***’s account, we confirmed that two tablets were added to her account on October 16, 2015, with phone numbers ending *** and ***. Each tablet is assessed a $installment equipment charge and was added to her existing family plan. The cost to add the tablets to her plan is $each. She is receiving a $credit to reach tablet that offsets the $shared plan charge. We partnered with the store manager and due to any possible misunderstanding at the point of sale, we canceled the two tablets effective the end of her current billing cycle. We ordered Ms*** two return kits and she will send the tablets back to us. We also applied credit for the tablet equipment charges, activation fees, etcfrom October to July 2016. Ms*** was on a Gigabyte family plan for her three phone lines and two tablets. On March 19, 2016, her three phone lines changed to a new plan; however, the two tablet lines of service remained on the previous plan. This resulted in Ms*** being charged for plans. To address this matter, we applied credits from March to July for the service plan set up error. As a result, the account now reflects a credit balance of $ We reviewed Ms***’s gift card referral dispute. Both the referrer and the new customer can receive a $American Express Rewards Card for each new line of service the new customer activates on or before December 31, 2016, up to $in rewards during this calendar year. More information can be found at ***. Ms*** indicated she has not referred a new customer; consequently, she is not eligible for the reward at this time At this time, we have a follow up scheduled with Ms*** to review her next invoice. We provided her with a new cost estimate and she agrees with the amount. Also, once we confirm the two tablets are returned to our warehouse, we will confirm she is not assessed a cancellation fee We appreciate Ms*** taking time to provide details of her experience at one of our stores. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced as a result of these matters. If we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

While not completley accurate, much more so than priorBoth over charge issues on my account have been addressed and correctedMy only issue now is that I switched to Sprint only after seeing their advertisment suggesting that they are with in 1% reliability to ***, this simply is untrue(Sprints answer to this "I am sorry that you missunderstood the advertisment") I have to step out side my home to attempt to make calls, but to be assured proper connectivity, I am required to drive miles from my homeI do not have reliable internet, unless I use wifi services, which means that I have had to use maps and purchase a gps unit to do the job of what Sprint adverises as being within 1% of ***As stated before, I do not have much more than an IpodThe funny thing is that I have come to expect this crappy service and like I said; purchase a gps unit & rely on other peoples service to complete calls, ect.The Sprint representitive would suggest that this is an issue with my home, my locations.....Really???? I never had these issues before and now I happen to have them everywhere I go?Due to Sprints advertisment, I feel that they owe me a hard wired home phone line , and reimbursement for the GPS unit and maps purchased.
Regards,
*** ***

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** *** Sprint Account xxxxx*** Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Ms*** states on April 11, 2017, Sprint deducted $from his checking account. He states he stopped autopay in March 2017, and paid his bill in person. Mr*** also states that his account balance was around $and was never $He states he contacted our Customer Care department and was informed that a refund would be processed in a few days; however, three months later, he still has not received his refund. He further states that he was assessed a $overdraft and return fee from his bank, and would like to be reimbursed for these fees. As a result, Mr*** is requesting assistance with these matters We spoke to Mr*** regarding his refund request and explained that our account records indicate that he made a payment arrangement on March 24, 2017, to pay $on April 7, 2017. We further explained to Mr*** that, during the noted timeframe, his account was past due $for the February billing statement and was displayed on the March billing statement. Mr*** stated that he did not recall making a payment arrangement and requested to be refunded the $349.48. Although we were unable to identify a Sprint error regarding this matter, we advised Mr*** that we will partner with our Finance team regarding his refund request and follwith him within hours. We further advised Mr***, that if the refund is processed, his account will billed the $for the remaining balance towards the February invoice. He indicated that he understood and requested that the refund to be processed On August and 11, 2017, we attempted to follwith Mr***; however, we were unsuccessful in reaching him. Per his prior request, we processed a refund in the amount of $back to his bank account ending in on August 10, 2017. Please allow to business hours for the refund to be applied to the bank account. As noted, the account has also been charged back in this same amount. We regret any inconvenience these matters have caused. If we can be of further assistance, Mr*** can contact our office by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:This is my second complaint regarding the same issueI leased a new phone in February 2017, and was supposed to get one freeThe bill has never reflected the free phone and charges me the full amount every monthDuring this period Sprint was taking large amounts of money out of my account (it took 6mo plus but that money has been refunded)My account was taken over by another person's email address (Sprint admitted that there was fraud on the account) and it took them 6mo plus to correct the errorI called in to stop the auto pay (again, the request never gets transferred to the right department and they continue to auto pay my account) and they informed me that my bill would go up without the auto payI explained to them that I am tired of spending countless hours on the phone trying to correct my bill, and I was tired of Sprint taking too much money out of my account and then having to spends hours on the phone to correct the issue)The last time I called (a week or too ago), I was told that somebody would give me a call to correct the issues on my accountThey told me a day and time that I should be ready to answer my phone and nobody ever calledIt took me hours and two disconnections to set up the time, and nobody calledI have almost lost my job over the amount of time I spend on the phone, I am never given any credit or adjustment for my trouble, and after months my bill is still incorrect!!!!! I am furious, and their lack of attention to THEIR problems are extremely unprofessional.I would like my AAA discount to be applied to my bill (they were supposed to add it 2/2017) and refund me the amount of the discount from 2/I would like my second phone to reflect the charge, and refunds given for every month no deductedI would like HUGE credit for the countless hours (I kept track of my time on the phone, but stopped after hours) over the last months equal to one free year of serviceI would like to pay the auto pay amount without the autoopay feature
Regards,
Kristie V***

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with the level of customer service provided by our Retail and Customer Care representatives, stating that she was given misinformation on the contract dates for the phone associated with the phone number ###-###-####. Ms*** requested credit for the purchase amount for her iPhone Plus device. During our discussion with Ms*** on June 12, 2017, we determined that the iPhone Plus associated with the phone number ###-###-#### had been part of a Win-Back promotion. When the services were re-established, the contract date was not updated correctly. Therefore, we adjusted the $Early Termination Fee incurred. We regret any frustrations that Ms*** may have experienced. There was a lease contract *** that was associated with the same phone number. Pursuant to the terms of the device lease agreement, Sprint still retains ownership of the equipmentMs*** has chosen to keep possession of the device and have it unlocked for use on another carrier’s network. As such, the $payment made on June 4, 2017, that covered the device purchase cost would be valid. Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease We appreciate Ms*** taking time to provide details of her experience with our Retail and Customer Service department. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms*** and the loss of her business. If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Wednesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attentionIn his complaint, Mr*** expressed his concern with his payment due date being changed from the fourth to the second of each month without his authorization, citing that he gets paid on the third of each month;
therefore, the due date change resulted in his service being interruptedMr*** further expressed his concern with a third-party retailer’s failure to apply a payment that he remitted to his Boost Mobile account at their location, citing that after several hours of speaking with our Customer Care representatives his service were finally restored
In a review of Mr***’s account, the most recent payment that was received for his monthly service charge was on March 2, 2016, via the Interactive Voice Response (IVR) systemThe monthly reoccurring service charges are due on the 30th day after the initial payment is madeTherefore, Mr***’s payments were due on the second of each month following his March paymentIn addition, we were unable to locate any records of a payment being processed for Mr***’s account after that dateHowever, our Customer Care representatives applied a credit to Mr***’s account on April 8, 2016, to offset the payment that he stated was made in the third-party retail store but was not applied to his account
During our April 14, 2016, conversation with Mr***, we provided the information outlined aboveHowever, per Mr***’s request, we agreed to apply an additional credit to Mr***’s account in order to offset the payment that he stated that he remitted but was not posted to his account as a one time-courtesyWe are pleased to inform you that Mr*** expressed his satisfaction with the resolution of his matter
On behalf of Sprint, I apologize for any inconvenience this matter may have caused
Mr***If he has questions regarding this issue he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 4:p.m., Central Time
Sincerely,
*** *
Executive Services Analyst

February 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Sprint is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** indicates he believes he was quoted $per month for his service. However, he later noticed his bills were higher than what he believes he was quoted. When he inquired about his invoice, he states he was advised the bill is higher due to plan proration and activation fees. Mr*** indicates he believes he was advised the activation fees would be waived. As a result, he is requesting we review these matters We spoke with Mr*** *** on February 17, 2017, and he gave us permission to discuss the account and complaint with Ms*** ***We reviewed the account and confirmed the activation of five new lines of service on December 13, 2016, via Telesales We listened to the Telesales call and confirmed the estimated cost of service was provided. The plan is $a month and Mr*** will be assessed five $equipment installments for months. The bill estimate is $before taxes, surcharges and fees. Ms*** stated that she agrees with this cost estimate We also confirmed Mr*** was offered activation fee credits on the five lines of service, but that he has not received these credits to date. As a result, to address this matter, we issued credit for $to cover the cost of the activation fees on February 20, 2017. We regret any inconvenience Mrand Ms*** may have experienced and are confident the account concerns have been addressed and resolved. If they have additional concerns, they can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely Ann HExecutive Services Analyst

May 9, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms*** ***. We appreciate the opportunity to address her account concerns According to the information provided, Ms*** states that she broke her phone and was never told that her account would have to be current in order for her to receive a replacement deviceAs a result, she is requesting that Sprint review this matter We attempted to reach Ms*** to discuss her concerns in detail on April 26, 2017, and May 8, and 9, 2017, by phone and email, without success. We also mailed a letter to her home address confirming receipt of her inquiry and alerting her of our need to speak with her. Unfortunately, Ms*** has not responded to us. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. Therefore, Ms*** can contact us at the number provided below at her earliest convenience to complete the authentication of her account, so that we can fully address and resolve the concerns brought to our attention via your office Upon initial review of this matter, we confirmed that Ms*** ***’s wireless account xxxxx*** is currently active and reflects a positive balanceUnfortunately, Sprint does not activate new lines of service or replacement devices on accounts with an outstanding balance Our records reflect that on April 20, 2017, Ms*** activated a replacement device for her wireless lines ending ***. Based on the information received and our account review, we have been unable to confirm a Sprint error regarding this matter. However, we invite Ms*** to contact us so that we can provide our detailed account findings and to address any account concerns she may have We regret any inconvenience that Ms*** may have experienced as a result of this matter and look forward to speaking with her if there are any outstanding account concerns. I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 4:p.m., Central Time. Sincerely, Sean JExecutive Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account xxxxx***, *** *** Case *** To Whom It May Concern:
The above-referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention and regret any inconvenience that this matter has caused According to the information provided, Ms*** stated that she was provided a quote of $in August 2016. However, she stated that the billing is higher than previously quoted. She is requesting a resolution to this issue With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. Sprint has reviewed Ms***’ account and notes that we are unable to substantiate any billing errors. The plan and equipment is billing accurately based on the selections made by Ms*** at the point of saleOur records show that the current service plan Ms*** subscribes to is $per month for her two phone numbers. This does not include taxes, regulatory fees, Surcharges or any equipment agreements, she may have. Further, at Ms***’ request, we canceled the Total Equipment Protection (TEP) coverage from both lines of service and provided a credit for the periods of January to November Additionally, as a gesture of goodwill, we applied a one-time $credit to offset a portion of her billMs*** accepted this resolution to her inquiry We regret any inconvenience these matters may have caused. If I can be of further assistance, Ms*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, John CExecutive Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the inquiry filed by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she advises that does not agree with the monthly discount only being applied to a portion of her calling plan, and that service is poor in her calling area. She also states that she received an email that her phone number was being changed; however, she did not request itTherefore, she is requesting that we review these matters The percent employee monthly discount that is reflected on Ms***’s invoice each month, is a program that offers monthly service discounts to employees, students and members of participating companies, universities and organizations. The discount applies only to the data service charge for Better Choice Plans, Sprint Family Share Pack, and Unlimited My Way, which is the plan that she has on her lineThis information is available on our website at www.sprint.com/verify We regret that Ms***’s experience with service in her local calling area is falling short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. After a review of the coverage at the two addresses that she provided us, we determined that they are located in a “fair” coverage area. Being located in a fair coverage area means that it is very likely to experience coverage gaps in these areas, as well as problems with signal strength inside of buildings. We also confirmed that there are currently no plans to upgrade the cell sites in these areas Because Ms*** remains dissatisfied with the quality of service in her local calling area, we will allow her to void her existing service agreement on her account, and will waive any applicable Early Termination Fees contingent upon the return of her iPhone device in good condition. Please note that this offer would not extend to any future service agreements she may enter into. Ms*** accepted this offer and agreed to contact our office once she ports her number. At that time, we will send a return package for the iPhone. Additionally, in appreciation of her business, we applied credits to her account to offset one monthly charge for the November 10, 2016, invoice. We reviewed our records and determined that we performed basic troubleshooting steps on October 24, 2016, when Ms*** reported coverage problems. Unfortunately, an email was sent to her in error stating that her number was changed. We confirmed that her number was not changed and she still has the same phone number If Ms*** needs further assistance regarding this matter, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Wallace ***

Tell us why here July 25,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account: xxxxx***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced
complaint of *** *** submitted on June 30, We appreciate your assistance in bringing our customer’s concerns to our attention
According to the information provided, Mr*** stated that he had an unfavorable customer service experience while attempting to resolve his account concernsMr*** expressed his dissatisfaction with his services being interrupted, after he remitted a payment towards his account balanceMr*** requested that Sprint review this matter and apply a credit to his account accordingly
Sprint has reviewed Mr***’s complaintWe realize that situations may arise that prevent customers from making the required payment by the due date and our Consumer Finance department can assist with payment arrangements, if availableHowever, not all payment arrangement requests can be honored
According to our records, Mr*** initiated a Chat session with our Customer Care group on June 8, 2017, and established a promise to pay for his past due account balance, which was scheduled for processing on June 21, However, Mr*** did not meet the terms of the scheduled payment arrangementAs a result, on June 22, 2017, the services associated with Mr***’s phone number ending in *** were suspendedAccordingly, Mr*** remitted a payment on June 24, 2017, which promptly restored his servicesIn addition, on June 24, 2017, our Customer Care group applied a courtesy credit to his account as indicated on the July billing statement
In order to ensure that Sprint has satisfactorily addressed Mr***’s account concerns, we must speak with him directlyWe have made multiple attempts to reach him regarding his concernsWe attempted to contact him via phone and e-mail on July and of 2017, advising him of our receipt of his complaint and our need to speak with him directlyUnfortunately, we were unable to reach him directlyTherefore, we continued with our contact efforts to Mr*** on July 13, and of 2017, without successWe look forward to speaking with Mr*** and encourage him to contact us regarding any concerns he may continue to have with his accountMr*** should have his PIN and security information available when he contacts the undersigned
We appreciate Mr*** taking the time to provide us with the details of his experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review
We regret any inconvenience this matter may have caused Mr***If we may be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Time
Sincerely,
/s/ Dar-Sheen ** ***
Dar-Sheen ** ***
Executive & Regulatory Services
e

April 14,
Revdex.com
*** *** *** *** ***
Kansas City, MO
***
Re: Revdex.com File # ***, *** ***
Sprint Account: XXXXX***
Sprint Case # ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of *** *** submitted on March 31, We appreciate your assistance in bringing our customers’ concern to our attention
According to the information provided, Mr*** stated that he had an unfavorable customer service experience while attempting to address his concerns with his equipment orderMr*** stated that Sprint sent the incorrect devices when he placed the order via Sprint’s Telesales groupMr*** further stated that he participated in the IPhone Buy-One-Get-One (BOGO) promotionMr*** requested that Sprint review this matter and provide him with the correct devices and adjust his account accordingly
Sprint has reviewed Mr***’s complaintAccording to our records, Mr*** contacted Sprint’s Telesales group on March 17, 2017, to establish services with SprintAt that time, he portphone lines ending in *** and ***, purchasing two IPhone Plus 32GB devices, via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/leaseAt that time, Mr*** was required to remit a down payment of $63.75, per device, as reflected on the March 23, invoice in accordance to his Sprint’s Lease Agreements
We spoke with Mr*** on April 7, 2017, and discussed his account concerns and his customer service experienceAt that time, he stated that he exchanged the device associated with phone line ending in *** from the IPhone Plus 32GB to the IPhone Plus 128GB deviceHe declined our offer to assist with exchanging the device associated with phone line ending in ***, opting to keep the IPhone Plus 32GB deviceAdditionally, Mr*** accepted a credit of $to offset the Activation Fees and related taxes, as reflected on the March 23, invoiceAs for the BOGO promotional offer, it can take 2-billing cycles for the monthly service credits to be applied to the accountTo ensure Mr***’s account concerns were fully addressed, we contacted him on April 11, 2017, without successShould Mr*** require further assistance with this matter, we encourage him to contact the undersigned directly at the phone number noted below
We appreciate Mr*** taking time to provide details of his customer service experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and his concerns were forwarded to Sprint’s managerial staff for further review
We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Hakima W
Hakima W
Executive Analyst

March 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s inquiry, he states that he has been unsuccessful at receiving a refund from SprintAs a result, he is requesting that Sprint refund him for monies paid. As explained in our response to his original complaint, we confirmed that refunds totaling $were processed on March 16, 2017, back to his credit card ending ***The following refund reference number can be used by the customer's bank to locate the funds: REF# *** If we may be of further assistance with this concern, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean *** Executive Services Analyst

November 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he advises when he switched to Sprint and ported his numbers, our Telesales representative advised that his monthly invoices would be $80. Therefore, he is disputing the monthly charges he has been assessed above that amount We reviewed Mr***’s interaction with our Telesales representative and confirmed that he was offered a $monthly discount for porting his numbers; consequently, with this discount, his monthly charges would be $before applicable surcharges and taxes. Our records reflect that we do offer a $monthly credit, per line, if there is a lease associated with the phone number, and it is a new line of service being activated. Because Mr*** is purchasing his phones via our Installment Billing Agreement (IBA) program; the $credit is not applicableIn an effort to honor the offer that was extended to Mr***, we offered a one-time $account. Mr*** accepted this offer and advised that the issue is resolved We appreciate having had the opportunity to assist in resolving Mr***’s account concerns. We value him as a customer and look forward to a long and positive business relationship with him If Mr*** needs further assistance with this matter, he can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

May 25, Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. In Mr***’s complaint, he stated that while at one of
our retail stores, he was offered the opportunity to purchase accessories via our installment billing program. In exchange, he stated that he was told that we would receive the equivalent amount as a *** gift card. Mr*** stated that he has not received the *** gift card to date. Upon receipt of Mr***’s complaint, we forwarded to the retail store for review. We have been advised by the store manager that Mr*** should receive a $*** gift card within the next six weeks. We appreciate Mr*** taking the time to provide us with the details of his experience with our retail team. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If Mr*** has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***. We appreciate the opportunity to address her concerns. Based on the information provided in Ms***’s inquiry, she states that her account was being assessed monthly charges for a tablet that she believed was free. She also advises that one of representatives canceled the tablet and applied credits totaling $to her account, which she states she believed would offset the monthly charges on the subsequent invoice. Therefore, Ms*** is disputing the payment of $processed via automatic payment on July 29, 2017. She is also requesting that we re-apply the account credits for the tablet and associated cancellation charges During our conversation with Ms*** on August 14, 2017, we confirmed that she received an $payment refund in response to her dispute. She also received account credits for the noted tablet monthly charges. She further advised that she is now disputing the lease cancellation charges for this device, and advised that she did not receive a package to return it. To address this matter, we mailed a prepaid UPS package to facilitate the return of the tablet. We also applied credits to the account to offset the cancellation charges pending the return of the device in good condition. Should the device not be returned within three weeks from the date of this letter, we will reverse the credits totaling $ We regret any inconvenience these matters may have caused Ms***, and value her business. If she needs further assistance with these concerns, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** Sprint Account xxxxx*** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** indicated her dissatisfaction with the repair or replacement options provided to her regarding her malfunctioning device, advising that she was told that the equipment would need to be sent to the manufacturer for evaluation and assistance but that we were unable to provide a loaner device for her to use during that time. To prevent her being without the use of her Sprint services that she is paying for, Ms*** requested that we replace her device at no charge with one of the same or comparable function and value We regret any difficulty Ms*** may have experienced with her device, as well as any misunderstanding that may have occurred regarding her repair or replacement options. Unfortunately, our attempts to contact Ms*** via telephone and e-mail to discuss her concerns in detail on September 14, 25, 26, and 27, 2017, were unsuccessful. We also mailed a letter to her at her address of record acknowledging our receipt of her inquiry and our need to speak with her in order to fully address her reported issuesTo date, she has not yet responded to us. Please note that Sprint does not manufacture any device associated with our services and that we are not responsible for any defects of the manufacturer. However, customers who experience device issues are welcome to take their equipment to one of our service and repair centers for evaluation and to determine what repair or replacement options may be available Our records reflect that we have replaced Ms***’s device several times via our warranty exchange process. Based on the information provided, we confirmed that the actions described by Ms*** regarding our representatives offering to send her device to the manufacturer for evaluation and possible repair or replacement appear to be valid. In addition, while our service and repair centers normally attempt to provide loaner devices to customers in those situation, those are available on a first-come first-serve basis and cannot be guaranteed. As such, we recommend that Ms*** continue working with the service and repair center staff until a loaner device becomes available. We believe that we fully address any remaining concerns Ms*** may have related to her equipment concerns, and we look forward to having the opportunity to do so. As such, if Ms*** needs assistance beyond that offered by our service and repair location staff, she is welcome to contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, *** *** Executive Services Analyst

November 9, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To whom it may concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing Mr***’ concerns to our attention According to the information provided, Mr*** stated that he was charged $non return fee for an Airave that he has returned. He expressed concern about the internet access speed on his device. He is requesting a refund of the $he paid for the Airave device and improvement of his internet access speed As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. Service speeds may depend on the service purchased and actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same We dispatched our network engineers to Mr*** coverage service area, and determined that he is located in good coverageCustomers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildings. However, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage. After investigation our network engineers confirmed that our network is performing within parameters. We spoke with Mr*** November 4, 2016, when we confirmed the receipt of the Airave on October 22, 2016. Although at this time we were unable to validate the condition of the returned device, we processed a refund of a $payment back to his credit card. Which is contingent that the device is undamaged once logged by our warehouse. Further, although no credit was due, as a gesture of goodwill, we applied a one-time service credit of $to his Sprint account. He was informed that fund availability is up to his financial institution. We regret any inconvenience Mr*** may have experienced while attempting to resolve this matter. If I may be of further assistance, MrSarangolis can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Associate Analyst

November 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, filed on behalf of the account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** states that she is experiencing problems with the voice and data service in her local calling area. As a result, she is requesting that Sprint fix the problem We apologized to Ms*** for any inconvenience she may be experiencing as a result of this issue. During our conversation with account holder, Ms*** ***, on November 30, 2016, we advised her that we constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers. Further, we are currently in the process of implementing significant upgrades to increase our network efficiency and improve our customers’ wireless experience with coverage, call quality, and data speeds. Our technical teams are continually monitoring the effect those changes may have to our customers and are striving to reduce any negative impact Based upon our initial review of Ms***’s’ local calling area, our network appears to be operating within parameters and there are no network outages or impairments that would appear to be impacting the service. However, in an effort to better pinpoint her experience, her concerns were escalated to our technical support team who is working directly with Ms*** to troubleshoot and isolate any issues that may be impacting her service. Ms***’s account will remain in an “escalated status” with our office until our technical support team has completed its investigation. We will follow up with Ms*** to ensure that a final resolution has been achieved no later than December 7, 2016. If Ms*** or Ms*** has questions regarding this issue prior to our scheduled follow up, they can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central TimeSincerely, Sean *** Executive Services Analyst