Sprint Corporation

April 22,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***
Sprint Account xxxxx***, *** ***
Sprint Case ***
To Whom It May Concern:
The above-referenced inquiry has been forwarded to our office
for reviewWe appreciate your assistance in bringing our customers’ concern to our attention
In the information provided, Mr*** cited his dissatisfaction with the length of time taken to receive replacements promised to him for devices he returned to one of our third-party retailers after porting four of his mobile numbers from Sprint to another carrierHe requested that we provide those replacements to him promptly
We regret any delay in processing Mr***’s referenced equipment replacementDuring our conversation with Mr*** on April 11, 2016, we explained that, due to unexpected inventory and delivery delays, we were unable to provide the above-mentioned equipment replacements to him in a timely mannerHowever, our records reflect that the replacements were sent to him on April 21,
During our supplemental communication with Mr*** via e-mail on April 21, 2016, he confirmed receipt of the replacement equipmentHe also acknowledged that his concerns have been addressed to his satisfaction
We appreciate Mr***’s taking time to provide details of his experience with our third-party retailerWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review
We regret any inconvenience this delay may have caused Mr*** but are pleased that we were able to address this matter to his satisfactionIf we can be of further assistance with this matter, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Lori K
Executive Services Analyst

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms*** indicated that she visited one of our retail stores and purchased a new device. During the transaction, she stated that her credit card was used in error to make a payment on an account with the phone number ending in ***; however, her phone number ends in ***. As a result she is requesting a refund of the $payment charged to her credit card in error We regret any possible misunderstanding that may have occurred regarding this matter. During our conversation with Ms***, she stated that the payment occurred more than once and was backed out, but the payment was remitted again on April 5, 2017, and this payment has not been reversed or refunded. Based on a review of our records, the $payment remitted in error has either been charged back or refunded. However, we determined that the last payment remitted was not disputed by Ms***, and therefore, not charged back and this results in a duplicate payment posted to her account. To bring full closure to this matter, we informed Ms*** that we will refund the $354.96. We also communicated with the retail management staff at the retail store Ms*** visited and determined that no fraudulent activity occurred. We confirmed this was a keying error. We regret any inconvenience that this matter may have caused. Should there be any additional questions regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help Y'all got it done!!!!!!
Regards,
*** ***

April 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***-Rebuttal, *** *** Sprint Account xxxxx Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your agency once again. In his rebuttal, Mr*** acknowledged that his previously-reported billing dispute was fully addressed and resolved. However, he expressed his belief that additional compensation for his time is warranted We appreciate Mr***’s taking time to provide details of his experiences with our sales and Customer Care representatives, as we are continually striving to improve the quality of service provided to our customers. During our April 3, 2018, conversation with Mr***, we explained that, as outlined in our Terms and Conditions of Service, we do not provide compensation to customers for time spent addressing disputes or concerns. However, although we respectfully declined his $compensation request, we offered to apply a $service credit to his account to offset a portion of his most-recent invoice balance as a courtesy Mr*** accepted our offer, and we applied the credit to his account as agreed. Please be assured that Sprint has no higher priority than our customers. We are aware that the telecommunications industry is extremely competitive, and we realize that the quality of products and the level of customer service we provide will define our successAs such, we appreciate Mr***’s continued business We regret any inconvenience this matter may have caused Mr***. If further assistance with this matter is needed, he can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely, Sean Jones Executive Services Analyst

January 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above referenced
inquiry. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received in his inquiry, Mr*** stated that at the point of sale on September 23, 2016, he took advantage of our Switch to Sprint promotion. To date, he has not received a Reward Card and his account with his previous carrier has been sent to collectionsHe stated that he has made multiple attempts to resolve the issue and has been unsuccessful in getting assistance with this matter. He is requesting a resolution to this issue As stated in our Switch to Sprint promotion, which can be viewed on www.sprint.com/joinsprint, customers who port their number from another postpaid carrier and activate new service with Sprint 24-Month Installments, Sprint Leasing, certified Preowned or full SRP devices are eligible to get their Early Termination Fee (ETF) and/or Equipment Installment Balance reimbursed on a Reward Card. In order to be eligible to receive the offer, customers must register for the Reward Card at www.sprint.com/joinsprint within days of switching. They must also upload their final wireless bill from their previous carrier showing their ETF or Installment Billing balance, their Sprint account must remain active and in good standing and they must turn in their device from their previous carrier. Furthermore, the customer is responsible for any payments due to their previous carrier Our records reflect a Visa Reward Card was processed on January 9, 2017, in the amount of $365. Mr*** should have received the card at his billing address by January 11, We spoke to Mr*** on January 26, 2017, and provided him with the above-referenced information. He confirmed that he has received the card, however was dissatisfied with the delay he experienced getting the card. In an effort to reach an amicable resolution we offered and Mr*** accepted an account courtesy credit in the amount of $100. He stated that he considers the issue resolved to his satisfaction. We appreciate Mr***’s feedback regarding his interactions with our Customer Care and Retail Store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused. If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon R Executive Services Analyst

June 2, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, ***
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on May 16, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s complaint, she states that she took advantage of a Buy One Get One (BOGO) offer on lines ending in *** and *** for the Samsung Galaxy SShe states that at the time she took advantage of the promotion she was advised that she would be eligible to upgrade to the next generation android after twelve monthsShe states that she is now attempting to upgrade to the Samsung Galaxy S8+, and she is being told that she will have to pay off the term of her lease for the second Sdevice and will no longer qualify for the BOGO offer if she upgradesMs*** is requesting the ability to upgrade to the next generation Samsung device as she was previously advised she would be eligible for, and not be penalized by losing the Buy One Get One (BOGO) offer on the other line. We spoke with Ms*** on May 2017, and June 1, 2017, regarding her concernsWe explained that the Buy One Get One (BOGO) offer require both leases to remain active to continue getting the free device on the promotionAs a means to an amicable resolution and to bring closure to this concern, lines ending in *** and *** can upgrade with return of the Samsung Galaxy SFurthermore, there would be no requirement to fulfill the remainder of the lease agreements if lines are upgradedMs*** expressed satisfaction with the action taken. We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

Re: Revdex.com Case ***, Stewart C*** Sprint Account XXXXXSprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Stewart C*** submitted on December 15, 2017. We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, MrC*** stated that he encountered an unfavorable customer service experience upon returning his devices to the original point of sale, during Sprint’s 14-day Satisfaction Guarantee return period Sprint has reviewed MrC***’s complaint. According to our records, on July 13, 2017, MrC*** visited a third-party retail store location and established service with Sprint. During this sales transaction, MrC*** activated a Samsung Galaxy SPlus device via Sprint’s 18-Month Leasing program, which required a down payment of $35.22. Additionally, MrC*** purchased a Slate Tablet device via Sprint’s 24-Month Installment Billing program, which required a down payment of $We confirmed that MrC*** returned the devices to the original point of sale on, July 28, 2017, which cancelled phone number ending in 2248. At that time, MrC*** declined a refund of $which represents the value of his previous wireless service provider’s tradevice. Also, on July 29, 2017, MrC*** ported-out phone number ending in to another wireless service provider effectively cancelling his Sprint account. We confirmed on August 1, 2017, a refund was approved and processed in the amounts of $and $35.22, to MrC***’s credit card on file, which represents the down payments remitted at the time of activation. We spoke with MrC*** on December 22, 2017, regarding his account concerns. In an effort to ensure a satisfactory and mutually resolution, we offered to approve and process a refund of $and apply an adjustment of $85, leaving his Sprint account closed with a zero balance. However, MrC*** declined our proposed offer and requested that we provide him with a refund in the amount of $350, which he believes is the value of his previous wireless service provider’s tradeviceAt that time, we respectfully denied his request. Should MrC*** reconsider and wish to accept our proposed offer, we urge him to contact the undersigned directly at the phone number noted below within in days from the date of this response. We regret any inconvenience MrC*** may have experienced regarding this matterIf MrCoder has any further questions, we can be reached by calling the Executive and Regulatory Services Department at 1-844-282-ext8712, Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance Robinson Terrance Robinson Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 26,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***
regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** described unfavorable customer experiences from our representatives during his attempts to address his network concerns, citing that he experienced dropped calls, difficulty in accessing data from his device and could not rely on the coverage in his residential area prior to canceling his serviceAs a result, he requested that we apply credit to his account to offset the outstanding balance and remove any negative information associated with the referenced account
We appreciate Mr***’s taking the time to provide us with details regarding his experiences with our Customer Care representatives and networkWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes
We further regret any inconvenience that may have occurred related to Mr***’s network concerns and Sprint billingAs stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoors
In addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, we would note that the nature of the wireless signal precludes any carrier from providing seamless coverageSprint has made no warranty or guarantee of the same
Customers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildingsHowever, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage
During our April 13, 2017, conversation with Mr***, we provided the referenced informationWe further advised that during his interaction with representatives of our Customer Care department, credits totaling $were applied to his account on
April 8, 2017, to offset the outstanding balanceThose credits are reflected on his April invoiceBecause those credits were applied after the due date, a late fee in the amount of $was accessed to Mr***’s account; therefore, we applied an additional credit to offset that feeAs a result, his account is now in canceled status with a zero balance, and no additional payment is due
In addition, we have contacted the third-party collections agency, and requested that further collection efforts on this account be discontinuedThey will then update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to days for completion of this process
We are pleased that Mr*** accepted our response, and we were able to reach an amicable resolutionIf we can be of further assistance regarding these matters, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, #***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

Tell us why here...February 24,
Revdex.com Serving Greater Kansas City
Ward Parkway
Kansas City, MO
Re: Revdex.com File # ***, *** A***
Sprint Account # XXXXXX***
Sprint Case # ***
To Whom It May
Concern:
Sprint is in receipt of the above-referenced complaint of *** A*** submitted on February 3, We appreciate your assistance in bringing our customer’s concerns to our attention
Ms***’ filing expressed her dissatisfaction with the inability to take advantage of a previous $promotional credit offer with an equipment purchase as well as a $promotional credit offerMs*** requested that Sprint review this matter and apply a $courtesy credit to her account
Sprint has reviewed Ms***’ complaintAccording to our records, Ms*** purchased an iPad Mini device via Sprint’s Monthly Installment Billing program on December 3, Additionally, she upgraded the device associated with phone number ending in *** on February 27, At that time, she activated an iPhone 6s device via Sprint’s Leasing programPlease be advised that each transaction was completed via our website, www.sprint.comBased on our account review, we are unable to determine the promotional offers and/or confirm the correct timeframe for the referenced offers
In an effort to ensure a satisfactory and mutually acceptable resolution, on February 22, 2017, we agreed to apply a one time courtesy adjustment of $to her account to offset the total cost of the disputed promotional offersWe attempted to contact Ms*** via phone and e-mail on February 3, and 8, 2017, and mailed a letter to the address on file on February 15, 2017, advising her of our receipt of her complaint and our need to speak with her directlyUnfortunately, we have not received a return call from Ms***Therefore, we continued with our contact efforts to Ms*** on February and 22, 2017, to relay the aforementioned resolution; unfortunately, we were unable to reach her directly
Sprint is committed to protecting the privacy of our customersIn accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the accountIn accordance with that policy, we must first speak with Ms*** and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaintWe look forward to speaking with Ms*** and encourage her to contact us at her earliest convenience
Sprint regrets any inconvenience Ms*** may have experienced while attempting to resolve this issueIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services Department toll free at ###-###-####, extension ***I am available Monday through Friday, from 8:a.mto 4:p.m
Sincerely,
/s/ Taheera L
Taheera L
Executive Service Analyst

October 28,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***, Ms*** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the complaint of Ms*** *** submitted on
September 28, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Ms*** expressed her dissatisfaction with the iPhone device being associated with an Lease AgreementMs*** stated that she wished to have the iPhone device on an Installment Billing AgreementMs*** requested that Sprint investigate this matter
Sprint has reviewed Ms***’s complaintAccording to our records, on February 23, 2016, Ms*** activated an iPhone 6s device on phone line ending in ***, purchased via Sprint LeasePlease note that effective September 19, 2014; Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payments vary by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease
Upon activation of the iPhone 6s device, Ms*** was provided with a clear disclosure of her monthly recurring access and equipment lease charges, and all other applicable fees and chargesBased on our review, we were unable to identify any miscommunication on Sprint’s part during the activation of her order
We spoke with Ms*** on October 28, 2016, and discussed this matter in detailDuring that call, we relayed aforementioned information to herWe explained the differences between our Lease and Installment Billing programsAlthough, we did not identify any billing errors, we offered and Ms*** accepted a one-time courtesy adjustment of $to her accountWe apologize for any inconvenience this matter may have caused Ms***
We appreciate Ms*** taking time to provide details of her experience with SprintWe regret that the level of service she received was not indicative of the world-class service we strive to providePlease be assured that we value Ms***’ feedback and will utilize her input to improve our training and processes
If I can be of any further assistance, Ms*** can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand p.m., Eastern Time
Sincerely,
Cindy ***
Executive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** advised that she upgraded her device on April 29, 2017, and did not agree to change the cost of her Total Equipment Protection (TEP) plan from $to $She is requesting to be put back on her initial $Total Equipment Protection plan We regret any frustration that Ms*** may have experienced regarding her billing concernsWe attempted to contact Ms*** via the e-mail provided, ***@gmail.com on May 8, 15, and 19, 2017, to discuss her complaint in detail, but we were unable to reach her. We also mailed a letter to the address on file on May 18, 2017, asking Ms*** to contact us Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst Tell us why here

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the rebuttal inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to Ms***’s subsequent complaint, she did not receive a follcall from our office as promised. In addition, she indicates that she was not made aware that the $rate quote included a $discount per line with enrollment in AutoPay, and did not include taxes and fees. further, Ms*** would like her account to be reverted back to her original plan Our attempts to reach Ms*** by phone and email on June and 19, 2017, to discuss her additional concerns were unsuccessful, and unfortunately, we have not receive a response We regret any misunderstanding that may have occurred as a result of our initial conversation with Ms*** as our records do not reflect a follcall was originally committedNonetheless, based on Ms***’s dispute of the monthly charges on her account, which she indicated were quoted to total $for the plan and equipment, the customer service call was reviewed for clarification. During that interaction, we confirmed that the representative quoted Ms*** a rate of $308, which included a $AutoPay discount per line ($5Xlines), and excluded taxes and surcharges. At that time, Ms*** accepted the plan change and charges. Prior to communicating our findings to Ms***, her concerns were escalated to Sprint management for additional review. After determining that no Sprint error occurred, we were unable to honor her request to reduce her monthly service and equipment charges to $308. Additionally, we confirmed that she does not qualify for any additional discounts that would lower her monthly billing while remaining on an unlimited planHowever, as a gesture of goodwill, we will apply a one-time $credit to her account, which is equivalent to the $per line Auto-Pay discount for a period of four months. This offer is available for Ms***’s acceptance for the next days or no later than July 3, 2017. In addition, we can discuss alternative plan options if she no longer requires unlimited services We regret any frustration that Ms*** may have experienced as a result of this matter. If she has any further questions, or if she would like to accept my offer, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** *** April *** *** Executive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers concerns to our attention. According to the information provided, Ms*** expressed her dissatisfaction with our customer service representatives. She further stated that her Galaxy Jdevice is not working properly, and she has been provided misinformation regarding obtaining a replacement. We have made numerous attempts to contact Ms***, starting with May 12, 15, and 18, 2017, and via US Mail with a letter sent to her address on file. Ms*** has not been available nor has reached out to us to address her concerns Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account On behalf of Sprint, I apologize for any inconvenience Ms*** may have experienced as a result of this concern. If we can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

...November 4,
Consumer Specialist
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case *** *** ***
Sprint Account xxxxx
Sprint Case
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of Ms*** ***, submitted on October 18, We appreciate your assistance in bringing our customer’s concern to our attention
Ms*** filing expressed her dissatisfaction with the Lease Agreement associated with phone line ending in Ms*** stated that she upgraded her iPhone device for an iPhone 6s device on July 7, 2016, and returned the iPhone device to our Direct You representativeHowever, the lease associated with phone line ending in was not terminatedMs*** requested that Sprint review this matter
Sprint has reviewed Ms*** complaintAccording to our records, on January 2015, phone line ending in was upgraded via Sprint’s Leasing programEffective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease
Upon the completion of the device upgrade, an equipment swap was performed between phone lines ending in and Furthermore, on July 7, 2016, Ms*** upgraded her device associated phone line ending in via the Sprint’s Leasing programWe are unable to substantiate Ms*** claim that she returned the iPhone device associated with phone line ending in to our Direct You representative
We spoke with Ms*** on November 3, 2016, and informed her that we terminated the Lease Agreement associated with phone line ending in 7459, and adjusted the End of Lease Purchase Amount charge of $plus applicable taxesMs*** expressed her satisfaction with the resolution providedWe apologize for any inconvenience this may have caused Ms***
If Ms*** has any questions concerning the issues discussed herein, please do not hesitate to contact me toll-free at *** ext***I am available Monday through Friday between the hours of a.mand p.m., Eastern Time
Sincerely,
*** **
Executive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Ms*** to contact your office once again. In the additional information provided, Ms*** stated her issue has not been resolved. She further advised that she believes Sprint is liable for the software upgrade issue by Samsung, as Sprint sells their product. She is requesting that we replace both her devices to a different model at no cost During our conversation with Ms*** on June 7, 2017, she advised that she did not receive the replacement device that we sent to herWe agreed to send another device and offered to cancel the lease on her device and her fiancé’s line ###-###-####We also credited the end of lease (EOL) charge. Ms*** accepted our offer and thanked us for our help We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with this issue, or if Ms*** has additional questions regarding this matter, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

April 13, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that devices were ordered and activated on her account without her authorization. She requested the subscriptions cancelled and declared fraudulent, with credit towards all associated devices and monthly service charges We made unsuccessful attempts to contact Ms*** on March and April 3, 2017. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. In accordance with that policy, we must first speak with Ms*** and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint We regret any inconvenience this matter may have caused. If Ms*** would like to further discuss this matter, she can contact our office toll-free at ###-###-####. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
At the moment today is sunday march 13,I have return the units to the store I was told to deliver them in the store the manager bought the phones from me because he was not autorize or any store is autorize to take phones to send them back he bogthen half price wich im not happy about I would like to speak more of this because that is not what we discuss.Ive attach the recip picture to show prices they gave to my phones no other evidence was given to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]As I addressed on yesterday to Jaclyn K VIA CONVERSATION first thing on a recorded line that I did as suggested by taking the device into a store just as I did with the old defected device of this exact same make and modelIn fact, I asked if the "Lead Retail Consultant" Adam Jensen give me his card as well as note on a yellow sticky what he'd doneI as well asked that Adam call Jaclyn K while I was there in the store all soBut, he was unsuccessful with getting through to her just as I myself offen are at timesNonthelless, Adam explained that the store is the only one within hundreds of milesAdam also stated clearly that the store hasn't be a repair store for years and has no idea as to why they're still sending people over for repairs honestlyBut, do to his professionalism in being employed by Sprint for over a decade Adam did "CLEAN UP THE SYSTEM-CLOSED APPS & RAN DRIVE MAINTENANCE UPDATE PROFILE PRL- & INSTRUCTED ME TO SIMPLY DAIL ##873283# LIKEWISE SEVERAL OF THE PHONE REPRESENTATIVES." AND, AS A RESULT JUST SHORTLY FOLLOWINGI HAD TO UNINSTALL APPS THAT COULD NO LONGER OPEN AS I CLEARLY STATED YESTERDAY VIA PHONE ON A RECORDED LINE WITH JACLYN KAs a customer I appreciate each person with the company I'd ever spoken with all but one throughout the entire nearly two year duration of service from one defective product onto the most recent shipment late November inwhich isn't what I'd picked out from day one of serviceAnd, again I'm being forced to keep another device. But, againGOD bless and HaPpY Holiday Season to allAND, HOPEFULLY SHALL BRING GREATER THINGS AND BETTER CELLULAR PHONE DEVICE'S along with all else FOR ME...TRULY...LOL
Complaint: ***
I am rejecting this response because:
Regards,
Vanessa H***-w***

April 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern, The above referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms*** stated that she was dissatisfied with her billing on her Sprint account and billing for a returned device. As a result, she is requesting that Sprint review her account concerns and that her account be adjusted for the disputed amount We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide. In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. After completing a review of Ms***’s Sprint account for equipment charges and services utilized, we were unable to identify any billing errors During our conversation with Ms*** on March 29, 2017, we advised her that the additional amount reflected on her account was for the returned lease device, our records further show that a credit was applied to offset those charges. Although no credit is due, in an attempt to amicably resolve her concerns we offered Ms*** a onetime $courtesy credit to her accountShe has accepted this offer and verified that it resolves her inquiry. We regret any inconvenience that these matters may have caused Ms***. If I can be of further assistance, she can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, Extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst