Sprint Corporation

May 2, Revdex.com of Greater Kansas Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she referred a new account to switch to Sprint, and was promised a $American Express reward card for each of themHowever, after multiple requests the reward cards have not been received As a result, she is requesting to receive the $American Express reward cards as promised In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued effort to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers or deviated from the formal and approved published device and/or service pan pricing As stated in the Sprint Referral Reward Program, Sprint encourages our current customer to refer new accounts to Sprint Both the Referrer and the new customer will receive an American Express Reward Card for each new line of service Both Referrer and Referee must register on www.sprint.com/referral within days of the new account activation in order to receive their reward card During our conversation with Ms [redacted] , an authorized user on Mr [redacted] account on May 1, 2017, we explained that upon reviewing Mr [redacted] ’s and her referee’s accounts, our records reflect that the information on the referrer registration did not match the referee’s Therefore, the registration was deniedAdditionally, we advised Ms [redacted] that the referral promotion the subscriptions were eligible for expired on January 15, However, since we value their business and in an effort to bring about an amicable resolution to this matter, we offered and she accepted to apply an account concession credit in the amount of $to both accounts and the credits will reflect on their May invoices We appreciate Ms [redacted] taking the time to provide us with her feedback regarding her experience with our retail store representative We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve these matters If I may be of further assistance, Ms [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

March 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] , and we appreciate the opportunity to address her concerns Based on the information provided in the inquiry, Ms [redacted] states that unauthorized phone lines were added to her account, and phones were ordered, which resulted in additional charges being added to her account She advises that she was unable to resolve her concerns after contacting our Customer Service Department, and could not reach our Fraud Department As a result, she is requesting that we cancel these lines, and remove the charges We completed our investigation and confirmed that fraudulent activity occurred on Ms [redacted] ’s account Accordingly, these lines have been canceled, and all necessary adjustments have been applied to negate the charges associated with them We confirmed that Ms [redacted] also updated her account security information We appreciate having had the opportunity to assist in resolving Ms [redacted] ’s account concerns We value her as a customer and look forward to a long and positive business relationship with her We regret any inconvenience Ms [redacted] may have experienced trying to resolve her concernsIf she needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

January 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to cancel her Sprint account and with the level of customer service provided by our representatives during her attempts to address this issue Ms [redacted] requested that we cancel the remaining tablet and remove any additional billing associated We regret any misunderstanding that may have occurred related to Ms***’s Sprint billing and any delay that may incurred related to her cancellation request Our records reflect that Ms [redacted] contacted our Customer Care department on November 5, 2016, and requested to cancel her services; however, only one line was canceled and the tablet associated with (xxx) xxx-***, remained active until December 2, We spoke with Ms [redacted] on January 17, 2017, and explained the information outlined above We confirmed that the account was canceled on December 2, and that we applied credit to the account to offset the balance of $ Thereafter, the canceled account now reflects a zero balance owed We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives Please be assured that this experience is not indicative of the level of service we expect from our employees and that the feedback she provided will be forwarded to the appropriate management staff empowered to make changes in this area We regret any inconvenience these matters may have caused Ms [redacted] and the loss of her business If we can be of further assistance related to these concerns, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

March 14, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Case [redacted] Sprint Account xxxxx***, [redacted] Dear Mr [redacted] : The above referenced inquiry has been forwarded to our office for reviewWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received from your office, Mr [redacted] stated that on November 2, 2015, he requested and completed a change of ownership on three lines that were previously associated to his accountHowever, he stated that he was incorrectly charged for services associated to those lines after the change of ownership was completedHe is requesting a credit be applied to his account to offset the balance reflected As stated in our Change of Ownership requirements, which can be viewed on www.sprint.com/changeofownership, after both parties have completed and submitted the required forms, allow up to hours for the change of ownership to be completedOur records show that the Change of Ownership was completed on November 2, 2015, the end of Mr***’s billing cycleFurther, our records show that the three lines of service that Mr [redacted] released ownership of were not assessed any charges on his account after November 2, Although, we sustain that the charges reflected on his account are valid, due to any possible misunderstanding, in an effort to bring about an amicable resolution, we offered and Mr [redacted] accepted a one time account service credit totaling $Mr [redacted] confirmed satisfaction with the resolution We appreciate Mr [redacted] providing feedback regarding his recent interactions with our Care personnelWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience that this matter may have caused Mr***If I can be of further assistance, Mr [redacted] can contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] C

September 27, Revdex.com Serving Greater Kansas City Ward Parkway, Suite Kansas City, MO [redacted] Re: Revdex.com Case [redacted] , [redacted] on Behalf of Gregory [redacted] Sprint Account [redacted] Sprint Case: [redacted] To Whom It May Concern: This is in response to the letter received by our organization on September 22, regarding Ms [redacted] We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important Ms [redacted] ’s complaint expresses her dissatisfaction that the billing address was changed on her husband’s Sprint account without their authorizationMs [redacted] further expressed her dissatisfaction with the length of time it took to have their Sprint devices unlockedMs [redacted] requested that Sprint review these matters and provide her with compensation for the time spent resolving these matters Sprint has reviewed Ms [redacted] ’s complaint and investigated her concernsBased on our investigation into this matter, we are unable to substantiate that any unauthorized access or misconduct was initiated by a Sprint employee on the associated accountWe have confirmed the billing address on account number XXXXX [redacted] was updated on September 20, 2016, via our on-line services, www.sprint.com Our Executive analyst spoke with Ms [redacted] on September 26, 2016, and provided her with our findingsDuring that conversation, Ms [redacted] stated her devices were previously unlocked by Sprint and she is currently with another wireless service providerAt that time, we sincerely apologized to Ms [redacted] for the inconvenience this matter may have causedAlso, Sprint appreciated Mrand Ms [redacted] s’ business; however, as per the terms and conditions, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attentionMs [redacted] confirmed her understanding with the information provided to her Sprint has safeguards in place to protect our customers’ privacyIt is against Sprint policy for employees to access customer information absent a legitimate business need or to disclose any of our customers’ personal information unless authorized by the customer or required by lawFor additional information about our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms [redacted] may visit our website, [redacted] If I can be of further assistance, Ms [redacted] may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Hakima W Hakima W Executive Service Analyst Tell us why here

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal to our response to the complaint of Ms [redacted] regarding our prior response dated July 25, We regret the circumstances that led Ms [redacted] to contact your office again In Ms [redacted] follfilling, she expressed her dissatisfaction with the charges assessed to her account, upon the completion of a change of ownership Additionally, Ms [redacted] has stated that she encountered an unfavorable customer service experience while attempting to resolve her account concernsAs a result, Ms [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintAs stated in our prior response, we spoke with Ms [redacted] on July 7, 2017, to discuss the details of her complaint At that time, we advised her that we would review her account concerns and follwith her accordingly According to our records, Ms [redacted] established a Sprint account with phone line ending in [redacted] on May 19, During this sales transaction, she activated an iPhone device via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Ms [redacted] can purchase the devices and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease In addition, Ms [redacted] activated service on phone line ending in [redacted] by purchasing a Samsung Jdevice via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon activation of service, Ms [redacted] was provided with a clear disclosure of her equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Lease and Installment Billing Agreements, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her current plan Sprint has confirmed that on June 10, 2017, Ms [redacted] ’s change of ownership request was successfully completed on her account for phone lines ending in ***, ***, and *** Our records further indicate Ms [redacted] activated phone number ending in ***, [redacted] and [redacted] with her existing Sprint devices Upon further review, on July 10, 2017, Ms [redacted] contacted our Customer Care group to request the cancellation of phone lines ending in ***, [redacted] and *** Therefore, on July 11, 2017, Sprint’s Customer Care group terminated the aforementioned lines per Ms [redacted] ’s requestIn addition, Sprint’s Customer Care group applied a monthly service credit of $per month to offset a portion of the monthly recurring charges until March 22, Since our initial conversation with Ms [redacted] , we attempted to follwith her via phone and e-mail on July 10, 12, and of 2017, to relay the aforementioned information and resolution to her Unfortunately, we have not received a return call from Ms [redacted] Therefore, we continued with our contact efforts to Ms [redacted] on July and of 2017, without success We spoke with Ms [redacted] on August 2, 2017, to discuss her concern in detail However, she was unable to discuss her complaint at that time Therefore, Ms [redacted] has agreed to contact the undersigned at her earliest convenience to further discuss and resolve her account concern We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this matter may have caused and look forward to hearing from Ms [redacted] to address and resolve her complaint If Ms [redacted] would like to further discuss this matter, she can contact our office toll free at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] on behalf of [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 26, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to address his equipment concernMr [redacted] expressed his dissatisfaction with the terms and guidelines of Sprint’s Total Equipment Protection (TEP) programMr [redacted] requested that Sprint review this matter and provide him with a new comparable device without further cost Sprint has reviewed Mr***’s complaintOur records reflect that Mr [redacted] purchased an iPhone Gold 64GB device associated with phone number ending in [redacted] at discounted pricing in exchange for a two-year Service Agreement on January 16, For details regarding Sprint’s Service Agreement, please visit www.sprint.com/termsandconditionsAccordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service termsIf customers terminate their Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly customers may visit www.sprint.com/etf for details about Early Termination Fees Please note all new Sprint devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty Mr [redacted] subscribes to our TEP option on his noted phone number ending in ***If the problem with Mr [redacted] ’s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, his device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visitsMr [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if his device requires repair or replacement within a rolling 12-month period If the problem with Mr [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, he should contact Asurion, our TEP program administrator, to file a claimA deductible of $to $250, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverages under ESRP and ERP are available on our website at www.sprint.com/tep We spoke with Mr [redacted] on July 6, 2017, to discuss his concern in detail and relayed the aforementioned informationDuring our conversation, Mr [redacted] advised that he had contacted a local Sprint Retail Store location as well as Asurion and neither offered him any assistance with regard to an exchange with a loaner device while awaiting a replacementWe advised Mr [redacted] that Sprint’s Terms and Conditions of Service do not require the provision of a temporary replacement device while his primary device is actively engaged under care for service, repairs, maintenance and diagnosis at our Authorized Service and Repair Center location by our Retail Store technician Furthermore, Sprint advised Mr [redacted] that we are unable to substantiate the results of any diagnostic review or ticket created by our local Authorized Service and Repair Center location with respect to his iPhone Gold 64GB device associated with phone number ending in ***We advised Mr [redacted] that in order to provide any resolution we would require him to visit the local Authorized Service and Repair Center location for assistanceHowever, we did advise him that they will not have the inventory to support the provision of a temporary replacement device while his primary device is actively engaged under care for service, repairs, maintenance and diagnosis by our Retail Store technicianMr [redacted] expressed his understanding of the information and advised he would visit the local Authorized Sprint Service and Repair Center locationAdditionally, we urged him to maintain the undersigned’s available hours and contact information, should the Service and Repair Center location need to contact the undersigned with any further questions that may arise while assisting Mr*** We appreciate Mr [redacted] taking time to provide details of his experience with Sprint’s Customer Care groupWe are continually striving to improve the quality of service provided to our customersP***se be assured that we value Mr***’s feedback and will utilize his input to improve our training and processes We regret any inconvenience this matter may have caused Mr***If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] H Executive Services Analyst

March 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced as a result of this matter According to the information provided, Ms [redacted] expresses her overall dissatisfaction with Sprint because of various past billing errors she states has occurred on her accountShe further references a plan change she states she requested in January that was not completed causing her to incur higher charges Because Ms [redacted] has experienced multiple billing-related issues on her account, she is requesting that the lease cancellation charges and Early Termination Fee associated with her account’s two lines of service be waived During our discussion with Ms [redacted] on March 21, 2017, she stated that she wished to contact us back at a later time in regard to her concern However, our review of the account records indicates that on March 8, 2017, Ms [redacted] ported out her phone number ending in [redacted] and cancelled her phone number ending in *** Our review also indicates that, in an effort to reach an amicable resolution in this matter, and bring closure, we previously advised Ms [redacted] that with the return of her two account devices in good condition, that we will apply account credit to offset her device-related cancellation charges Our records reflect that Ms [redacted] accepted the noted offer and returned her two devices As a result, in accordance with our offer, we applied a $account credit to offset the Early Termination Fee assessed for the phone number ending in *** We also applied $in account credits to offset the End of Lease and cancellation charge assessed for the phone number ending in *** As a result, Ms [redacted] ’s account is in final status with a zero balance We regret the circumstances that led Ms [redacted] to cancel her Sprint service If she needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , submitted on March 15, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she states that she upgraded lines ending in [redacted] and [redacted] in May 2016, with the expectation to receive a $loyalty lease credit off of both of the lines on the accountShe states that she is getting the credit on the [redacted] line, but it has never been credited on the line ending in ***Ms [redacted] is requesting that the credit be applied to the account for $credit per month retroactively or she have the ability to purchase the device outright and fulfill the remainder of her agreement We spoke with Ms [redacted] on March and 28, 2017, regarding her disputeWe confirmed that she qualifies for the $loyalty lease creditAs a means to an amicable resolution and to bring closure to this concern, a lump sum service credit in the amount of $was appliedThe current balance due on the account is $Ms [redacted] expressed satisfaction with the actions taken We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst

June 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] D [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] D*** We appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s inquiry, she expressed her dissatisfaction with our requiring at least percent of her past-due account balance in order to assist with payment arrangements and avoiding service suspension for non-payment We regret any possible misunderstanding that may have occurred related to our ability to honor Ms***’s requested payment arrangements We realize that situations may arise that prevent customers from remitting payment by the due date, and Sprint can assist with payment arrangements, if available However, not all payment arrangement requests can be honored, and accepted arrangements may not necessarily ensure that services will not be suspended We contacted Ms [redacted] on June 27, 2017, and confirmed that she successfully established a payment arrangement on June 11, 2017, and that her services are active We further explained that, if she is unable to meet the terms of that arrangement or needs to alter it in any way, she should contact our Customer Finance Services team at ###-###-#### That team is available Monday through Friday from a.mto p.m., Saturday a.mto p.m., and Sunday a.mto p.m., Central Time During our conversation with her, Ms [redacted] brought up other account concerns unrelated to this inquiry We are pleased that we were able to fully address those issues with her, as well, and that she indicated her satisfaction with our responses We appreciate Ms***’s taking time to provide details of her experience with our Customer Care and Consumer Finance Services representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We believe that Ms***’s reported concerns have been fully addressed However, if this issue remains unresolved, or if she would like to discuss this matter further, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Wednesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

July 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that last year, she took advantage of a Buy One Get One free promotional offer for an iPhone She stated that after approximately two months, she discovered that she was being charged for two devices She stated that she contacted our Customer Care department and spoke with a supervisor who assured her that the issue would be resolved She stated she received a lump sum credit equal to the cost of one of the phones; however, she is still being billed for two iPhone devices each month As a result, she is requesting that she is only billed for one iPhone In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that Ms [redacted] purchased two iPhone devices on installment billing agreements for the numbers ending in [redacted] and [redacted] on May 21, A lump sum credit in the amount of $was applied to her account on May 18, 2017, to offset the remainder of the cost of one of the iPhone devices The service credit is used towards future monthly service charges and not the equipment charges We spoke to Ms [redacted] on July 11, 2017, and provided her with the above-referenced information She stated that the only resolution she would accept is for one of the installment billing agreements to be cancelled We advised her that we would review her request and contact her back After further review, the decision was made to cancel one of the installment billing agreements as Ms [redacted] requested However, we attempted to contact her back so she can advise us which installment billing agreement she would like for us to cancel, and we have been unsuccessful in reaching her and she has not returned our calls We appreciate Ms***’ taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize her input to improve our training and processes We regret any inconvenience this matter may have caused Ms*** If I can be of further assistance with this matter, or to accept our offer within the next days, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free number at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

February 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on February 13, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction regarding her outstanding balance of $and the inability to receive a return kit, upon the cancellation of her Sprint accountMs [redacted] stated that she had an unfavorable customer service experience while attempting to resolve this matter Ms [redacted] requested that Sprint review this matter and adjust her account accordingly to reflect a zero balance and issue her a refund for the return of her equipment Sprint has reviewed Ms***’s complaintOur records reflect that on December 30, 2016, Ms [redacted] activated a Sprint account with phone ending in line ending ***At that time, she purchased a device via Sprint’s Leasing programHowever, on January 4, 2017, Ms [redacted] ported-out phone line ending in [redacted] to another wireless service provider within our 30-Day Satisfaction Guarantee periodConsequently, Ms***’s account was assessed a Lease Device Purchase Amount charge of $plus applicable taxes as reflected on the February 2, invoice Sprint is committed to providing world-class customer service, effective March 25, 2016, Sprint is offering a 30-day Sprint Satisfaction Guarantee return period Customers have days to utilize Sprint service without being liable for services and device charges.The Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase price or down payment, Activation Fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned to the original point of saleFurthermore, restocking fees are not applicableThis policy may not reflect the additional return policies of our authorized third-party dealers or retailersFor further information please visit www.sprint.com/returns Our records further indicate in February 11, 2017, Ms [redacted] contacted our Customer Care group on multiple occasions to report that the original return kit was sent to the incorrect addressAs a result, our Customer Care group sent additional return kits to the address providedFurthermore, we have confirmed that an adjustment of $plus applicable taxes was applied to her account in February 2017, to offset the disputed charges We spoke with Ms [redacted] on February 15, 2017, to discuss her concerns and relayed the above informationDuring that call, Ms [redacted] advised that she [redacted] return the device to Sprint’s Returns warehouse As such, we advised her upon receipt of the device at our Returns warehouse we would approve and process a refund of $to her financial institution for the payment she remitted at the time of activationMs [redacted] confirmed that her account concerns were resolved to her satisfaction We are continually seeking ways to improve the quality of service provided to our customers Our representatives are required to attend extensive training classes before being released to answer calls from our customers Additionally, calls are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]While Sprint has agreed to make efforts to resolve the issues revolving my credit report they are making no effort to resolve the issues around the +years of time and effort it took for this matter to be "resolved", with said resolution still pendingDuring the year span that this charge was unrightfully reported to the credit agencies I have incurred untold amounts of damages due to increased interest rates, most recently I have been delayed in my dreams of pursuing an independent business loan due to this reportThese damages are nearing $10,in time and money lost due to Sprints inability to properly track and account for returned items Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am accepting it but I am not completely satisfied as the plan amount that it was supposed to drop down to is no longer being offered ($60.00) but this is a matter I will mull over and make a decision once my contract expires with themRegards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The issue is a sprint issue - it deals with their websiteI have been unable to upgrade or order phonesI'm still conned out of 30$ if I order in store which is my only current optionAnd it has been months without any resolution beyond the hassleTo rectify this, since Christmas was ruined, the goal of a new phone for Christmas, I want a iPhone Plus from sprint for the [redacted] line, free of charge, less service charges which i'll pay, and the online account fixed by the time comes again to upgrade in about ten months Regards, Ivan B***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]As of today, the issue has not been fixedMs [redacted] has been p helpful in the situation, but until I have a new phone with the correct billing and pricing, I consider this an open issue Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she wanted to terminate her service during the days Satisfaction Guarantee period due to coverage issues She stated that her devices were in roaming anywhere outside her home address As a result, she requested to terminate her service without additional charges Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products You can return your device to the point of sale within that time period for a full refund (day of the days starts the day after activation) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the sameBased on the service address provided; our records show that Ms [redacted] was impacted due to her address being outside of Sprint coverageFurther, due to her identified coverage issue, our records reflect that on May 22, 2017, 2017, Ms***’ she was allowed to terminate her service by following the Terms and Conditions of the Installment Agreement at www.sprint.com/easypayWe spoke to Ms [redacted] on May 31, 2017, and provided her the information above She confirmed that her cancellation request has been honored, and the services were terminated on May 26, 2017, except for phone number ending 0322, on which a port-out was being processed She was informed that her final bill would generate when service termination was completed on all the subscriptions Ms [redacted] confirmed her concerns resolvedWe regret any inconvenience this matter may have caused Ms*** If she would like to further discuss this matter, she can contact me directly by calling our office toll-free at ###-###-####, extension *** I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

April 14, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , submitted on March 27, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Ms [redacted] ’s complaint, she states she upgraded line ending in [redacted] with a two-year Subscriber AgreementShe is now being billed a $Subsidized Phone Charge (SPC) on the line while on the 20GB Share Pack service plan planAt this time, Ms [redacted] is requesting that the SPC charge be removed from her account and credit be applied for the charges that have already been paid We spoke with Ms [redacted] on April 10, 2017, in regard to her account concernsShe advised that she was not available to discuss her concerns and would contact our office back at her convenience Regrettably, we have not received a call from her since that time Upon our preliminary review, we confirmed that Ms [redacted] is being billed per the terms of her service plan As a result, we were unable to identify a Sprint billing error However, we look forward to hearing back form Ms [redacted] so that we can address any outstanding account concerns If we may be of further assistance regarding this matter, Ms [redacted] can reach us by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Sunday, Monday, Tuesday, and Wednesday between 9:a.mand 10:p.m., Central TimeSincerely, LaToya [redacted] Executive Analyst

May 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with our not having informed her of the registration requirement to receive reimbursement for device cancellation charges in relation to our Switch to Sprint promotion and with our assessing a $device non-return fee Ms [redacted] requested that we provide payment of her final charges assessed by her previous provider as offered in our promotion and that the equipment fee be removed from her Sprint account We regret any possible misunderstanding that may have occurred related to the described Switch to Sprint promotion Customers who port their number(s) from a qualified competing carrier and activate a new line of Sprint service with a qualified device and rate plan are eligible to receive reimbursement of up to $per line for associated Early Termination Fees or equipment pay-off charges assessed by that competing carrier via a combination of device buyback credits to their Sprint accounts and a prepaid reward card Customers are required to register for the promotion online, to upload proof of charge(s) to be reimbursed, and turn in to Sprint the device(s) associated with the ported line(s) at the time they switch services to Sprint Additional qualifications and terms apply and are available on our website at www.sprint.com/joinsprint We further regret any possible miscommunication that may have occurred related to Ms [redacted] ’s referenced equipment billing We identified that the disputed charge is due to the non-return of equipment involved in a device exchange managed by our Total Equipment Protection (TEP) vendor, Asurion TEP provides Sprint customers with a cost-efficient way to protect their devices against loss, damage, and wear and tear not covered under the provisions of the limited one-year manufacturer’s warranty Our records reflect that Ms [redacted] filed a device replacement claim with Asurion on March 1, 2017, and her device was replaced However, because Asurion has not received the damaged device associated with that claim, the value of her replacement equipment was assessed to her account, pursuant to the terms of her TEP coverage Our records reflect that Ms [redacted] previously escalated these concerns to our department under separate cover and that, on May 18, 2017, we brought her reported issues to resolution At that time, although we were unable to identify a Sprint error in these matters, we assisted with her late registration for the referenced promotion and processed prepaid reward cars totaling $to be sent to her at her address of record In addition, we sent prepaid shipping materials to her to facilitate the return of her damaged device so that the disputed equipment charge could be credited During our May 26, 2017, conversation with Ms [redacted] , we confirmed that her reward cards were received and that her returned device had been processed into our inventory As a result, we applied credits totaling $to her account to offset the equipment non-return fee Ms [redacted] confirmed her satisfaction with our resolution We regret any inconvenience these matters may have caused Ms [redacted] If we can be of further assistance with these issues, she can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

September 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, Wallace [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by MrWallace [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] has requested clarification regarding Sprint’s unlocking policies regarding a Samsung Jdevice purchased and activated on Sprint’s network Mr [redacted] has indicated that he would like the device unlocked or a refund of its purchase priceUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options The associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days We confirmed that Mr [redacted] ’s Samsung Jdevice associated with phone number ending [redacted] is eligible for SIM unlocking Please note that the SIM unlock information was transmitted to the device in question on September 19, We appreciate Mr [redacted] ’s business and regret any inconvenience this matter may have caused him If he has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst