Sprint Corporation

February 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] disputed his current Sprint billing, stating that we are charging him more than the promotional rate offered by his salesperson for free items He requested that we correct his monthly billing by removing the additional charges for the items offered for free We appreciate Mr [redacted] taking the time to provide us with details of his experiences with our retail representatives With the information in his account records, we were able to identify the salesperson involved in the activation of the tablet and the Mobile Hotspot lines of service Please be assured that this experience is not indicative of the level of service we expect from our employees The feedback provided has been forwarded to the appropriate management empowered to enforce our zero tolerance approach to customer service behaviors of this nature We regret any possible misunderstanding that may have occurred in regard to the tablet price plan details presented to Mr [redacted] during the activation of his tablet line of service on September 16, 2016, as well as the activation of the Mobile Hotspot devices the following day During our January 24, 2017, discussion with Mr [redacted] , we explained that the tablet and Mobile Hotspot devices are free but that there are monthly charges associated with the data used to provide service to those devices Mr [redacted] reiterated that our retail employee informed him that the items would not cause his invoice to increase, as the items were free As demonstration of our commitment to providing world-class customer service and due to any possible miscommunication, we offered to offset all monthly plan charges assessed to these devices and any cancellation fees assessed if he returned the devices to us in excellent working condition in the next days Mr [redacted] agreed to our offer and further advised that the devices are still in their original packaging We applied a credit of $to his Sprint account to offset all charges for the tablet and forwarded three prepaid return authorization envelopes to facilitate the return of the devices to us Mr [redacted] agreed to contact our office once the return authorization envelopes are received by him At that time, we will cancel all three disputed lines of service and offset the cancellation charges once the devices are returned to our warehouse Mr [redacted] indicated his complete satisfaction with the resolution provided On behalf of Sprint, I apologize for any inconvenience these matters may have caused Mr [redacted] and for the delay in bringing his reported concerns to amicable resolution If we can be of further assistance with these issues, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell [redacted] **Executive Services Analyst

July 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the balance reflected on his account Ms [redacted] states that he changed his rate plan to one he believed would be cheaper; however, his account balance was higher than it was on the previous planIn addition, he expressed an unfavorable customer experience while attempting to resolve his billing concernsAs such, Mr [redacted] is requesting to have any billing issues resolved and to receive compensation for his inconvenience with this ***er We regret any confusion that Mr [redacted] may have experienced regarding the bill charges reflected on his invoice As outlined in our Terms and Conditions of Services, monthly service charges are billed one month in advance Our records reflect that Mr [redacted] updated his rate plan, effective on June 6, 2017, the first day of the bill cycle As a result, his recent bill reflects monthly service charges assessed for June to July and July to August Our records further indicate that Mr***’ account was adjusted to offset the disputed chargesUpon completion of our review, we were unable to identify any billing errors associated with Mr***’ account Please note that we have attempted to contact Mr [redacted] to discuss his concernsUnfortunately our attempts to contact Mr [redacted] at the telephone number provided in his inquiry on June 29, and July 6, 10, and 11, 2017, to discuss his reported concerns in detail, were unsuccessful However, we have corresponded with him via e-mail, requesting that he contact our office to complete the authentication of his account and discuss his concerns in detail Mr [redacted] requested assistance from another Analyst, so a member of our Executive Management team attempted to reach him on July and 12, 2017; regrettably, we have not yet received a call from him We appreciate Mr***’ taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance related to this ***er, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

February 5, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with receiving poor coverage for her service area and disputes the Early Termination Fees (ETF) assessed to her cancelled wireless account We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representativesWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value the feedback and will utilize the input to improve our training processes We regret that Ms***’s experience with service in her area may have fallen short of her expectations or wireless communication needsWe constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customersWe have reviewed Ms***’s network concerns and determined that the sites are operating normally and that the ETFs assessed to Ms***’s account are validHowever, as a demonstration of our commitment to excellence, and to bring closure to this matter, we applied credits totaling $to partially offset the disputed ETFsMs [redacted] confirmed that the issue has been resolved to her satisfaction We regret any inconvenience this matter may have causedIf we can be of further assistance with this issue, or if Ms***’s concerns remain unresolved, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Ayanna Williams-Ward Executive Services Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers concerns to our attention In the information provided, Ms [redacted] expressed her frustration with the amount she is paying monthly for her Sprint service She feels as though her bill is increasing every invoice and is looking to have her bill total $per monthWe spoke with Ms [redacted] on May 16, 2017, and reviewed her account in full At the customer’s request, we have canceled the LG tablet line that has not been used in months and applied adjustments dating back to her January invoice In an effort to promote customer satisfaction, we agreed to update Ms***’s price plan on her account to a promotional plan of $for lines with autopay through March 31, We explained that with this change her estimated monthly cost would be $189, which includes the price plan and Total Equipment Protection aonlyHe equipment agreements, taxes, and fees would increase this amount With this action, Ms [redacted] confirmed her complaint has been fully resolved On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Ms [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst Tell us why here

February 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that when she upgraded to the iPhone 7, she was promised a $per month lease charge and to have the lease charges for her iPhone waived once the device was receivedShe had trouble getting a return kit sent to herShe states that once the device was returned and received at the warehouse, her account was not credited the $that she was promised Ms [redacted] is requesting the $be credited to her account for the return of the iPhone and that the iPhone lease charges be changed to the $per month as promised We spoke with Ms [redacted] on February 23, We reviewed her account and confirmed that her account has been credited $for the End of Lease purchase charge and the Lease Cancelation charge for the iPhone We also confirmed that the lease agreement for the iPhone has been cancelled in order to honor the free iPhone upgrade agreement that was offered to Ms [redacted] Ms [redacted] is not required to return the iPhone Also Ms [redacted] is currently on the Unlimited Freedom plan that is $per month Ms [redacted] confirms that these actions have resolved her concerns We regret any inconvenience this matter may have caused If I can be of further assistance with this matter, Ms [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do wish to state that I would like something in writing to the fact that I will not be billed again Regards, [redacted]

Sprint is in receipt of the above referenced inquiryWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received by Ms***, a change of ownership was done for number ending ***However, the active lease agreement was not transferred to the new account, causing her account to be assessed lease cancellation fees in the amount of $She is requesting credit for these charges We regret any misunderstanding that may have occurred, our records reflect that on August 17, 2015, a credit in the amount of $was applied to Ms***’s account to offset the accelerated lease cancellation fees We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been for***ed to the appropriate managerial staff for further review We regret any inconvenience these matters may have causedIf we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### or me directly at ###-###-####I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Douglas B [redacted]

March 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] expressed her concern with her service being suspended and her PIN (Personal Identification Number) being changed, citing that a third-party store representative implemented these changes without her authorizationShe further stated that she made a payment via her Boost Mobile online account after her credit card was declined at a third-party store; however, she was unable to use her service due to the account being suspendedIn addition, she stated that she was unable to use her service for seven days after she remitted a payment, and our Boost Mobile Customer Care representatives refused to refund her for the service that she paid for, but was unable to useAs a result, she requested a refund in the amount of $for the most recent payment that she remitted to her account Sprint has partnered with a number of third-party retailers to distribute our products and servicesWe are grateful for their assistance in promoting our servicesOur field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customersWe regret any possible miscommunication regarding the interaction Ms [redacted] had at the third party retail store and appreciate her feedback regarding this issueThe details of her experience will be forwarded to the appropriate managerial staff empowered to make changes in this area During our February 18, 2016, conversation with Ms***, we provided the information outlined aboveWe further informed Ms [redacted] that our Boost Mobile Terms and Conditions outlines that all monies paid toward service are non-refundable; therefore, we must respectfully decline her refund requestHowever, we applied a credit to her account in the amount of $to offset the seven days of service that she stated that she paid for, but was unable to useWe also agreed to contact our Sales Operations Manager on her behalf regarding the interaction that she had with the representative at the third-party store for further investigation into the matterAfter we were provided with details of the interaction we completed a follcall to Ms [redacted] on March 1, During our discussion, we informed her that the stores District Manager confirmed that her account was suspended and her PIN code was changed by a representative at the third-party store due to her payment being declined for insufficient fundsAs such, we apologized for any inconvenience this matter may have caused Ms [redacted] and informed her that the details of her concerns regarding the behavior of the store representative have been forwarded to the appropriate managerial staff for further action If Ms [redacted] has any questions regarding this issue, we invite her to contact me by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, ext***I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra O Executive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he canceled his service and is disputing the $1,balance on his account, as he said he returned his devices back to Sprint He further stated that he has been trying to get his final invoiceAs a result, Mr [redacted] is requesting that we send him his final invoice and credit his account for the returned devices Our records reflect that Mr [redacted] contacted our customer service department on October 15, 2016, and requested to cancel his service with Sprint due to advising that he moved out of the coverage areaHe was sent the return kits for the five devices, and his Sprint account was cancelled The devices were received and an adjustment of $was applied to his account, resulting in a remaining balance of $ During our conversation with Mr [redacted] on May 26, 2017, we explained the information outlined above We further informed him that the final invoice will generate on June 7, 2017, the last day of his billing cycleMr [redacted] thanked us for our help We have made a serious commitment to provide the clarity and reliability our customers expect from a wireless service by continuing the enhancement of our network throughout the nation Once the coverage in Mr [redacted] ’s area improves, we hope that he will again consider Sprint as his wireless service provider We regret the loss of Mr [redacted] ’s business, but are pleased that we were able to resolve his account concern to his satisfaction If we can be of further assistance with these issues, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Sprint Account XXXXX2691, [redacted] *** Sprint Case [redacted] To Whom It May Concern: The above-referenced rebuttal of Ms [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customer’s concern to our attention once more In the information providedMs [redacted] states she was dissatisfied with the level of service she received when disputing the account balanceAdditionally, she states she has not received a bill from Sprint At Sprint, we recognize how today’s actions will affect tomorrow’s world As the industry leader in sustainable business practices, Sprint is forging a greener path for others to follow We hold ourselves responsible to preserve our resources through smart and sensible usage practicesOne effort is to reduce the amount of paper we use We are committed to our goal of reducing the overall use of paper by offering customers paperless solutions for managing their accounts E-bill provides our customers with a no cost, convenient option to access up to eight years of invoices hours a day online at www.sprint.com Customers can also access a detailed image of their most recent invoice via Sprint Zone from their device, and it is in the same format as the paper invoice that was previously mailed E-bill customers are also sent an e-mail reminder alerting them when their invoice is ready to view Customers have the option to select the best method of invoicing for their needs Customers can opt out of e-bill and receive a paper invoice by updating their billing preferences via www.sprint.com We confirmed that Ms [redacted] made a payment in the amount of $on February 22, 2018, towards the valid account balance of an unpaid November invoice through the current February invoice As a result, the current balance of $is reflected on the account Upon review, Ms [redacted] originally set up e-bill with e-mail address [redacted] Our records indicate when she spoke with us on February 19, 2018, the e-mail address was changed to [redacted] We spoke with Ms [redacted] on February 20, 2018, regarding her concern, and we apologized for the poor experience We addressed her phone and billing concern by cancelling line ending in and applying a credit to offset the charges incurred by this phone number totaling, $ We advised of the account balance At that time, she stated she did not want us to contact her, or she will file a civil suit We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer Service teams We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this concern may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext*** I am available Sunday through Thursday between 7:a.mand 3:p.m., Central Time Sincerely, Jaime R

December 22, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she was unable to use the Sprint network to her satisfaction due to no service at her home, and she stated that the Airave device sent to her did not help with increasing the signal strengthAs a result, she canceled her service, and she is disputing the referral of the $balance to the collections agency We regret any misunderstanding that may have occurredWe communicated with Ms [redacted] today and informed her that the past due balance on her account was referred to a collections agencyWe have not been able to determine that the past due balance is in error; therefore, we referred Ms [redacted] to the third-party collections agency, Enhanced Recovery to discuss the balance by calling toll-free ###-###-####During our discussion, Ms [redacted] stated that she has already contacted the collections agency, and she has been assisted with her concerns We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her concernsShould there be any additional questions or concerns, you or Ms [redacted] can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Bridgette F

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We apologize for any inconvenience Ms [redacted] has experienced as a result of these mattersWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she was offered a free iPad mini which did not require a monthly rate planMs [redacted] also advised she was quoted that her bill would be in the range of $a month We spoke with Ms [redacted] regarding her concerns on April 19, During our discussion she confirmed her issues have been resolved A review of Ms [redacted] account confirmed an offer to return the iPad mini for Installment Billing Agreement cancelation and fee waiver was accepted Ms [redacted] confirmed her bill concerns were addressed If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention Ms [redacted] has requested clarification regarding Sprint’s unlocking policies regarding one of his devices activated on Sprint's network Ms [redacted] stated that he requested to unlock one of his devices five months previously after remitting the required payment; however, Sprint posted the payment to a different device Ms [redacted] has indicated that he would like the device unlocked for use on another domestic carrier’s networkUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options; The associated account is in good standing; The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of daysWe confirmed that Ms [redacted] ’s Apple iPhone 7P associated with phone number ending [redacted] is not eligible for unlocking due to she has not satisfied its service agreement During our conversation with Ms [redacted] on June 28, 2017, she requested to waive the Early Termination Fee assessed to her Sprint account when she ported her services to another carrier on June 20, 2017, due to her dissatisfaction with our network performance at her home We confirmed that Ms [redacted] ’s service address resides in Good coverage Customer’s should expect good service outdoors and may experience good service indoors In good coverage small pockets of poor service may occur based on obstructions, foliage, and terrain Additionally, indoor coverage may be available in certain locations in a building However, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage After investigation our network engineers reported that our network is performing within parameter As a result, we respectfully decline Ms [redacted] ’s request to waive the valid Early Termination Fee Additionally, on June 28, 2017, Ms [redacted] remitted payment totaling $to her sprint account, as a result, her above-mentioned handset is eligible for domestic SIM unlocking and that her Sprint account is closed and reflects a zero balance We offered to transmit the SIM unlock information to the device in question; however, Ms [redacted] declined our offer stating that she engaged a third-party company to complete her request We trust this letter responds to your inquiry If I may be of further assistance, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### We are available Monday through Friday from a.mto p.m., Central Time Sincerely, Lori KLori KExecutive & Regulatory Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:per our conversation on November 10th, I was told that I could still turn in the itemized bill from TMobile once I receive itGiven that the district manager of sprint took my originals and lost them, TMobile stated that it could take up to days to reissueI explained that during our November 10th's conversation and was reassured I could still submit the bill for reimbursement with the prepaid Visas Regards, Liz ***

March 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 11188197, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attentionIn MrTishy’s filing, he expressed dissatisfaction with Sprint increasing the price of his Unlimited pricing from $to $per monthMr [redacted] asks that we address his concerns Upon researching Mr [redacted] account, our records indicate that he activated his line of service ending in effective November 2, Our records also indicate that effective November 2, 2014, Mr [redacted] purchased an Apple iPhone Plus device for the aforementioned phone number, via Sprint LeaseMr [redacted] selected the $Unlimited Plan at that timePer the Terms and Conditions of Service that Mr [redacted] agreed to at the point of sale, Sprint “may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service.” Please note, in January 2016, Mr [redacted] received a bill invoice notice from Sprint advising that, effective his February bill, the monthly recurring charge for the $Unlimited Plan was increasing to $per line, per month Sprint notes that this price increase allows us to continue offering the benefits of unlimited plans while giving us the ability to further invest in our new LTE Plus network, which has been clocking blazing speeds nationwideWe remain committed to our customers by delivering unlimited plans and high-speed wireless connections at an affordable cost that sets us apart from other wireless providersOur unlimited plan is still the best value among all national carriers The New $Unlimited plan continues to provide Unlimited talk and textThe new plan also now offers 3GB of Mobile Hotspot, which allows users to connect tablets, laptops, and any other supporting devices to Sprint’s high-speed data network while on the goIn addition, the new plan provides Sprint Global Roaming and Unlimited International Texting We spoke with Mr [redacted] today and he expressed his interest in a one-time credit for the price difference for months with a $bulk credit, to offset the price increase from February through the end of his lease in November We applied credits to his account today totaling $ We regret any inconvenience MrTishy may have experienced as a result of this matterIf he needs further assistance, he can reach me toll-free at [redacted] ext***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

August 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information provided in the inquiry, Ms [redacted] advises that she ported her numbers to another carrier and requested to cancel service on her tablet line She advises that the tablet was not canceled, and her account was charged for additional months Therefore, she is requesting that we cancel the tablet, and refund the payments for the last three invoices, as well as send copies of invoices so she can provide them to her new carrier for reimbursement After a careful review of Ms***’s account, we determined that she ported two numbers on April and 16, 2016; and her tablet line remained active, accruing monthly charges, which she paid for three months Because of a possible misunderstanding regarding the tablet service termination request, the tablet line of service was canceled on July 27, 2016, and we processed a refund check for $for the months that the tablet remained active Also, at Ms***’s request, we sent copies of her invoices We confirmed that Ms [redacted] received the invoices and refund check We appreciate Ms [redacted] for taking time to provide us with the details of her experience with our representatives, as we are continually striving to improve the quality of service provided to our customers Please be assured that customer feedback is invaluable and consistently utilized as we re-evaluate our current processes and training curriculum We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If she needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

September 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] indicated that the activation of her new Sprint services was delayed due to an order error, which led to duplicate billing that has since been corrected, and that she was denied a promotional contract buyout reimbursement offered by us Ms [redacted] requested that we honor the terms of that promotion and forward a $reimbursement to her and that we provide compensation for her time spent addressing those concerns We appreciate Ms***’ taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any delay in activating Ms***’ Sprint services, as well as any misunderstanding that may have occurred concerning our referenced promotion Our Marketing department works diligently to ensure that our web site and brochures are accurate and contain information that will allow customers to make informed decisions regarding Sprint products, services, and promotions We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide The referenced promotional offer provides up to $in American Express Reward Card(s) to qualifying customers who port their mobile number(s) to Sprint from specific carriers and activate services on select rate plans with devices obtained at full retail price or financed on one of our lease or installment billing purchase agreements, after deducting the trade in value of devices turned in from the previous wireless To confirm eligibility, participating customers must register for the promotion on our website and forward copies of their final invoices from their previous service carriers including the cancellation charges or equipment pay-off charges Our records reflect that Ms [redacted] activated new service with us on July 13, 2016, by porting in one line of service Our records further reflect that Ms [redacted] received an equipment buyback credit of $for the travalue of her previous carrier’s device, which was applied to her Sprint account on August 24, However, because she activated her new Sprint service with a device that she purchased at a reduced, subsidized price in exchange for a two-year term agreement and not financed on a lease or installment billing purchase agreement, Ms [redacted] did not qualify for the promotional reimbursement During our initial discussion with Ms [redacted] on August 22, 2016, we explained the information outlined above We also explained that, while we regret any frustration her reported concerns may have caused her, we must respectfully decline any compensation for her time However, Ms [redacted] advised that, when she established her Sprint service with the noted two-year term agreement on our website, [redacted] , she was directed to upload her previous wireless carrier’s final invoice for the promotional reimbursement Based on that additional information, we forwarded her dispute to our Marketing department for further review On August 29, 2016, we received notification that Mr***’ request for promotional contract buy-back reimbursement was approved as a one-time exception Unfortunately, our attempts to follwith her on that date and September 1, 2016, to advise of that action were not successful However, our records reflect that, based on Ms***’ Early Termination Fee of $minus the $equipment tracredit that was previously applied to her Sprint account, a $American Express Rewards Card was processed and expedited to her Ms [redacted] should receive that card at her billing address by September 15, We regret any inconvenience these matters may have caused but trust that her reimbursement concern has been satisfactorily addressed If Ms [redacted] has additional questions regarding these matters, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Linda WExecutive Services Analyst

September 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she made a payment arrangement to pay her past due balance however, her account was still temporarily suspended due to non paymentShe is requesting explanation of the issue and additional credit for the service interruption As stated in our Terms and Conditions of Services, which can be viewed on www.sprint.com, payment is due as stated on your bill We realize that situations may arise that prevent customers from making the required payment by the due date and Sprint can assist with payment arrangements if available However, not all payment arrangement requests can be honored We have reviewed Ms [redacted] ’s account and recent communications to Sprint Our records reflect that we have worked with Ms [redacted] on multiple occasions in an effort to bring her account current and our records reflect we previously notified her that her account balance was past due In addition, we previously explained that we may at any time, based on usage history, withdraw or change services, or place limits or conditions on the use of our services After a review of Ms [redacted] ’s account, we have found all charges to be valid and dueHowever, as a courtesy to her, we have provided a one time $credit which she has acceptedMs [redacted] confirmed that this satisfied her complaint We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me by contacting the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

October 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, Martha [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsMartha *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she purchased two iPhone Plus devices via our Sprint Lease option as a result of our Buy One Get One free (BOGO) promotion Ms [redacted] stated that she was charged monthly for both devices and did not receive the promotional credit for one of the devices In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information During our investigation, we found that Ms [redacted] obtained her devices via our 17-month Sprint Lease program However, the BOGO promotion was for devices obtained with 18-month lease agreements Because Ms***’s leases did not qualify for the promotion, she did not receive the promotional credit We spoke with Ms [redacted] on October 12, 2017, and advised her of the above information Although we maintain that no credit is due, as a gesture of goodwill we applied courtesy credits totaling $to offset one of the device monthly lease charges for the previous five months We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala CExecutive Services Analyst