Sprint Corporation

May 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** G*** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, filed on behalf of the account holder, Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** states that she attempted to modify a payment arrangement; however, she was unable to without making a payment upfront, which she was unable to doAs a result, she states that she made multiple attempts to speak to our Customer Care department, but was redirected to our automated payment systemAs a result, she is requesting assistance with this matter We regret the circumstances that led to Ms***’s filing of this complaint. Our records reflect that Ms*** successfully created a payment arrangement on April 7, 2017, which was later modified multiple timesThe payment arrangement and all subsequent changes to the original were all processed via our online self service option During our discussion with Ms*** on April 25, 2017, we outlined our aforementioned findingsMs*** confirmed that she was able to successfully modify her payment arrangement as needed; however, she expressed her dissatisfaction with her experience while doing so We appreciate Ms*** for taking time to provide details of her customer service experience related to her payment arrangement. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused Ms***, and we appreciate her continued business. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, *** *** Executive Services Analyst

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Mr*** requested that we cancel his Sprint service without assessing the Early Termination Fee due to unresolved connectivity and billing issues. He also indicated his dissatisfaction with the level of customer service provided by us during his attempts to address those concerns We regret that our network in Mr***’s area may not have met with his wireless communication needs or expectations. We further regret any misunderstanding that may have occurred regarding his Sprint billing. Our records reflect that Mr*** previously discussed his reported network connectivity and billing concerns with representatives in one of our specialized escalations on September 22, 2016. Based on additional information provided by Mr*** during that interaction, we agreed to terminate his services, as he requested, and he remitted payment for all charges associated with his equipment lease. During our September 21, 2016, folldiscussion with Mr***, we confirmed the details outlined above. Mr*** indicated that those issues were resolved; however, he had additional concerns unrelated to this filing. We are pleased to inform you that those issues were fully address and resolved on October 3, 2016, and that Mr*** indicated his satisfaction with the resolutions provided. We regret any delay in bringing Mr***’s reported concerns to resolution. If we can be of additional assistance with these concerns, Mr*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, *** ** *** *** Executive Services Analyst

January 9, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File ***, *** ***
Sprint Account XXXXX Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the complaint, Ms*** states that upon activation of her account, she took advantage of Sprint’s promotional offer for five lines of service for $per month. Ms*** further states that she also took advantage of the Lease One, Get One promotional offer for the iPhone devices and she purchased two Samsung Galaxy Sdevices. Ms*** further states that as she was not satisfied with Sprint’s service and/or the Samsung Galaxy Sdevices. Therefore, as she was still within Sprint’s Day Return policy, she ordered two Samsung Galaxy S8+ devices to replace her existing Samsung Galaxy Sdevices. However, Ms*** stated she decided to keep one Samsung Galaxy Sdevice and one Samsung Galaxy SPlus device. Ms*** states she returned one Samsung Galaxy Sdevice and one Samsung Galaxy SPlus device; however, Ms*** states she has not received credit for the returned Samsung Galaxy SPlus device. Ms*** is requesting that Sprint zero the remaining balance on each of the four devices In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. We further note that any Lease Device Purchase or Fair Market Value (FMV) charges are waived once Sprint receives the current device at our warehouse. In addition, it may take up to two bill cycles for the returned equipment to be processed. For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of her account, Ms*** was provided with a clear disclosure of her monthly recurring charges, equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Electronic Service Agreement and Lease Agreements, which includes a description of the charges in question. Based on our review, we were unable to identify a Sprint error regarding the terms of her monthly charges or equipment purchases In order to qualify for Sprint’s promotional offer for five lines of service for $per month, Ms*** is required to opt for the automatic payment option. We further note that as stated in our iPhone 32GB Lease One Get One (LOGO) promotional offer, the customer may select a higher memory configuration or the iPhone Plus. However, the monthly credit will equal $22.92, applied for the duration of the Month Lease Agreement We spoke with Ms*** on January 9, 2018. We advised Ms*** that on January 6, 2018, a total credit of $was applied to her account for the Lease Cancellation charges that were assessed to her account for the returned Samsung Galaxy SPlus device We regret that Ms***’s experience with service in her local calling area is falling short of her expectations. We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers. Based on her service address, Ms*** is located in Best coverage. She should expect good service outdoors and indoors. In Best coverage some small pockets of poor service may occur based on obstructions, foliage, and terrain, but should be rare or infrequent. In addition, Sprint confirms coverage based on the service address our customer provides at the time of activation. Continuation of services after the 14-day Risk Free Guarantee period constitutes acceptance of the Terms and Conditions of Services and the Service Agreement selected at the time of activation. As a result, we respectfully decline to credit the valid charges for her leased equipment We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera LExecutive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information received, Ms*** stated that she has experienced functionality issues with two devices on her account. She requested that we replace one of those devices and replace or repair the other We regret any difficulty Ms*** may be experiencing with her two referenced Sprint devices. All new Sprint devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost-efficient way to protect their devices against loss, damage, and wear and tear that is not covered under the provisions of the limited one-year manufacturer’s warranty. Our records reflect that Ms*** subscribes to TEP for both of her noted lines of service We recommend that Ms*** take her two malfunctioning devices to one of our authorized service and repair locations for evaluation. If the problem with her equipment is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her devices will be repaired or replaced at no charge. If the problem with her equipment is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, the program administrator, to file a claim. A $to $deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverages under ESRP and ERP is available on our website at www.sprint.com/tep During our July 20, 2017, conversation with Ms***, we explained the information outlined above. Unfortunately, she disputed our response and requested that we further escalate her inquiry. A member of our executive management team contacted her the same date and again on the same date and again on the following day. During those conversations, we sustained that the information provided is correct; however, as a demonstration of our commitment to excellence, we also contacted the service and repair location in her area to ensure that the management team would work with her directly to ensure prompt assistance We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this concern subsequent to her service and repair visit, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed dissatisfaction with the level of customer service that he received from our representatives while trying to resolve his account billing issue. Mr*** stated he cancelled his service with Sprint, and returned his to devices to one of our Sprint stores, and the retail representative informed him he owes nothingHe stated in June 2017, he received a bill from Sprint for $275, and when he called customer service to find out why he received a bill, he was told one of the devices was damagedHe further advised that when he turned the devices in to our retail representative, they were in good working condition, and the representative did not mention that the device was damaged. As a result, Mr*** is requesting we adjust the charges as he believes he does not owe anything Our record reflects that Mr*** ported his two lines of service on May 6, 2017, to another wireless provider. Furthermore, we confirmed that both devices were returned to our Sprint store on May 8, We also reached out to the store manager who advised that both devices were in good working conditionTo resolve this matter, we applied a $credit to Mr***’s account to offset the disputed charges. In addition, we contacted the outside collections agency and advised them to cease all further collection efforts on this account. We further confirmed no negative reporting was sent to the credit bureaus. During our August 22, 2017, conversation with Mr***, the information outlined above was explained to him. Mr*** thanked us for our help We appreciate Mr*** for taking time to provide details of his experience with customer care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Mr***’s issue is resolvedIf we can be of further assistance with this matter, Mr*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

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SHOLA WAS EXTREMELY HELPFUL AND PROFESSIONALSHE DIDN'T WASTE MY TIME AND MOST IMPORTANTLY GAVE ME A SOLUTIONBEAST CUSTOMER SERVICE REP I HAVE SPOKEN TO IN AWHILE. THANKS FOR YOUR ASSISTANCE SHOLA!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 16, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information in her inquiry, Ms*** stated that her device was repaired at one of our authorized repair centers and the screen color the device was repaired with is different from her device. As a result, she is requesting we repair the device with the same screen color as her device All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. During our discussion with Ms*** on June 5, 2017, we apologized for any inconvenience she may have experienced as a result of this issue. At that time, we advised Ms*** that in an effort to resolve her concerns, we would agreed to order her a replacement device. Ms*** visited our retail store and we provided her with a replacement device on June 6, Ms*** accepted the offer and is satisfied with the resolution We appreciate Ms***’s taking the time to provide us with the details of her concerns. We are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above referenced inquiry submitted by Mr*** ***We appreciate your assistance in bringing our customers’ concern to our attention According to the information received in his inquiry, Mr*** stated that he requested a detailed bill indicating an Early Termination Fee on multiple occasions, so that he can provide it to his new carrier for reimbursement and has been unsuccessful in getting the bill reprint. He stated that he switched carriers because he experienced dropped calls and slow internet. He is requesting a reprint of the invoice detailing the Early Termination FeeWe regret that Mr***’s experience with service in his local calling area fell short of his expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same. Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. We spoke with Mr*** on May 25, 2017, and provided him with the above-referenced information. At Mr***’s request, we updated his billing address and a bill reprint for April 2017, detailing the Early Termination Fee was mailed to his billing address. Although no credit is due, in an effort to reach an amicable resolution, we offered and Mr*** accepted an account concession credit in the amount of $75. He stated that he considers the issue resolved to his satisfaction We appreciate Mr*** taking the time to provide us with the details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and have forwarded it to the appropriate management for review We regret any inconvenience that this matter may have caused. If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time. Sincerely, Sharon RExecutive Services Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** believes that he was improperly charged for certain third-party content and has requested that Sprint credit his account in an amount equal to the disputed portion of the invoice. Mr*** also advised that his billing should be estimated at $per month. During our conversation with Mr*** on August 10, 2017, we explained that our records indicate that third-party content was subscribed to and purchased through Google Play from his phone number ending *** on April 29, 2017. Although we consider the charges valid, to resolve the matter, Mr***’s account was credited $for the disputed amounts billed between April and July 28, 2017. In addition, we unsubscribed the above-mentioned phone number from the disputed third-party provider and blocked all third-party content for both numbers on his account. Mr*** expressed his satisfaction with this outcome We also discussed Mr***’s estimated monthly service charges, equipment, taxes and fees. Since he established Auto-Pay on his account recently, the $Account Spending Limit Program charge is being waived plus he is receiving a $per line discount. As a result, Mr***’s totaling monthly charges including taxes and fees is estimated at $181.50, to which he agrees. In the event that Mr*** discontinues Auto-Pay, his bill will increase by $per month as he will lose the aforementioned Auto-Pay discounts Sprint regrets any inconvenience Mr*** may have experienced while attempting to resolve this issue. If I can be of further assistance with this matter, Mr*** can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** *** Sprint Case ***
Dear Ms***: Sprint is in receipt of the above-referenced inquiry. We appreciate your assi***ce in bringing our customers’ concerns to our attention. Based on the information received, Mr*** stated that a telephone number on his account was cancelled without his authorization and he was billed a $Early Termination Fee which he is disputingHe stated he was advised of the Early Termination Fee which he does not feel he should be responsible for since he only gave his permission for a change of ownership, not a cancellation of the number. He is requesting that the Early Termination Fee be waived. Our records reflect that the number ending *** was cancelled on October 14, 2016, and Mr***’s account was automatically assessed a $Early Termination Fee We spoke to Mr*** on November 3, 2016, and apologized for any misunder***ding that may have occurred when cancelling phone number ending ***. In an effort to reach an amicable resolution, we offered to credit the Early Termination FeeHe accepted our offer and a credit in the amount of $was applied to the account. He stated that he considers the issue resolved to his satisfaction We appreciate Mr***’s feedback regarding his experience with our retail store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused. If we can be of further assi***ce, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### extension ***. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon RExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am requesting that Sprint contact Dynamic Recovery Solutions in writing with their findings to have any incorrect additions to my credit report swiftly removedI would like to be copied on this correspondence between Sprint and DRS (Dynamic Recovery Solutions). Thank you for your help Revdex.com. Regards,
*** ***

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In the information provided, Ms*** expressed her dissatisfaction with the level of service she received while attempting to cancel and remove associated equipment charges for one line of serviceMs*** stated that she is a victim of domestic abuse and has requested to cancel telephone number ending *** without additional charges Sprint cares about its customers and has flexible policies and protocols in place to adjust fees and charges with extenuating circumstances. During our conversation with Ms*** on July 14, 2017, we confirmed that telephone number ending *** was cancelled on July 5, 2017. Although we sustain that the Lease cancellation charge of $is valid, as a gesture of goodwill and in an effort to demonstrate world-class customer service, we applied credits to offset this charge. These credits are reflected on her July 16, 2017, invoiceMs*** confirmed that her issues have been resolved to her satisfaction. We regret any inconvenience these matters may have caused Ms***. If I can be of further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***, Tuesday through Saturday, between 1:p.mand 9:p.m., Central Time Sincerely, Andrew RExecutive Services Associate Analyst AR/lk

July 5, 2017 Revdex.com Ward Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information received, Ms*** stated that one of her telephone numbers is on an incorrect service plan, and she is being charged more than she should be. She stated that she has contacted our customer service department and has been provided misinformation. As a result, she is requesting a resolution to these issues. We have made multiple attempts to contact Ms*** regarding her concerns. We attempted to contact her via telephone and e-mail on June 22, 26, and 27, 2017, advising her we received her inquiry and our need to speak with her directly. In addition, a letter was sent to her billing address on June 27, 2017. Unfortunately, we have been unable to speak with her directly. We have thoroughly reviewed Ms***’s concernsOur records reflect that one of the telephone numbers on Ms***’s account may be set up on an incorrect service plan. We welcome the customer to contact us to provide more specific detail of their dispute and would be glad to change the service plan if requested and make any credit adjustments that are deemed appropriate. We look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her account. Ms*** should have her PIN and security information available when she contacts us. We appreciate Ms***’s feedback regarding her interactions with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and will utilize her input to improve our training and processes. We regret any inconvenience this matter may have caused. If Ms***’s concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon R.Executive Services Analyst

The issue has been resolved, thanks for your help
Regards,
*** ***

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** stated that she made a payment of $when she took advantage of a Buy One Get One Free (BOGO) promotional offer, which she stated was for a down payment and tax for the device. However, she stated that if the phone was to be free, she is requesting a refund of the down payment and taxes In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased. For additional information and eligibility requirements customers can visit www.sprint.com/easypay. This information is provided as part of the purchase process As stated in our Buy One, Get One LG GPromotion, a down payment is required to secure the device, which in turn will be subtracted from the overall balance of the device and the balance will be divided into monthly installments. One of the devise will receive a monthly service credit, making the balance of the device free. We spoke to Ms*** on August 3, 2017, and advised her of the aforementioned details. As a result, we respectfully decline her request for a refund. Additionally, Ms*** confirmed her inquiry has been fully addressed We appreciate Ms*** taking time to provide details of her experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded for discussion for implementation and training procedures If we can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks a lot for your service
Regards,
Ankit ***

March 6,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of ***
*** submitted on January 31, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** expressed her dissatisfaction with her attempts to address her Referral program concerns on behalf of the account holder, specifically stating that she was provided with incorrect information regarding the Referral programMs*** stated that she was advised that she would receive a $Referral Reward Card for her own personal account and that the account holder would receive a $Referral Reward CardHowever, both parties’ registrations were deniedAs such, Ms*** requested that Sprint review this matter and process the Referral Reward Card registration for the account holder totaling $
Sprint has reviewed Ms***’s complaintWe regret any possible misunderstanding that may have occurred related to the terms of our Referral Reward Promotional offerPlease be advised that Sprint’s Referral Reward program provides our customers (referrer) with a $American Express reward card when they refer a new qualifying customerAll Referrers must have an active Sprint wireless account in good standingThe Referrer is eligible for $reward each time they refer a new customer to Sprint, up to $in rewards during this calendar yearThe new customer (referee) must be a new-to-Sprint account; add-a-lines are not eligible and they must enroll in our Lease or Monthly Installment Billing programFurthermore, the new customer (referee) must purchase the equipment in a Sprint branded location, such as a company-owned store, preferred dealer, Telesales, or via sprint.comAlso, the new customer receives a $reward cardHowever, both parties are required to register for the program via our website, www.sprint.com/referral
Additionally, both parties will receive a confirmation email advising them of the status of their registrationOnce approved, both parties will receive the aforementioned reward card within 8-weeksPlease be advised that our records indicate that the account holder’s two lines of service did not qualify for the Referral programFurthermore, our records reflect that the referee did not register for the Referral programAs a result, no promotional errors were confirmed
We communicated with Ms*** via email on March 6, 2017, and relayed the aforementioned information to herFurthermore, in an effort to further resolve her concerns, we advised her to forward any/all supporting documentation that supports her complaint within days from the date of this letter for further review and considerationMs*** has confirmed her understanding regarding with the information that was relayed to her
We regret any inconvenience this matter may have caused Ms***
If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance with bringing our customers’ concerns to our attention In the information provided, he advised that, in February 2016, he attempted to upgrade two devices on his Sprint account with two-year service agreements as he has done in the past but that he was led to believe that Sprint no longer offered that option. As a result, he completed those upgrades with device leases but later learned that the two-year service agreement option was available via other sales channelsHe requested that Sprint allow him to cancel his equipment finance agreements, credit his account for the retail and lease charges incurred to date, and attach his two devices to two-year term agreementsWe regret any misunderstanding Mr*** may have had regarding the ability for him to obtain reduced-priced equipment with two-year term agreements versus our device lease and instalment billing purchase options. During our discussion with Mr*** on June 5, 2017, we explained that Sprint is simplifying customers’ device purchase experiences by implementing lease or installment billing purchase options for their favorite devices. We no longer offer the option to purchase a device at discounted pricing in exchange for two-year service agreements via any of our sales channels. Like many retailers, Sprint’s pricing and purchase methods do change on occasion. While we no longer offer subsidized device pricing, we are pleased to continue to offer a variety of affordable options for the latest smartphones, including leasing and installment billing Sprint launched Sprint Leasing, a Lease Agreement, which gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply select an eligible device with no or a variable down payment, depending on device, and agree to 12, or (Not all devices are eligible for or months) monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint leasing and, at the time of selection, customers will be required to pay all applicable sales taxes against the Suggested Retail Price (SRP), as well as any applicable down paymentAdditional information and eligibility requirements is available on our website at www.sprint.com/lease We determined that Mr*** upgraded the devices for his two lines of service on his account on February 14, 2016. At that time, he accepted a device lease and an equipment installment billing purchase, which he confirmed by his signature on fileAs a result, we must respectfully decline his request We appreciate Mr***’s taking time to provide details of his experience with our retail and Customer Care representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff. If we can be of further assistance with this matter, Mr*** may contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean J Executive Services Analyst

July 21,
Revdex.com Serving Greater Kansas City
Ward Parkway
Kansas City, MO
***
Re: Revdex.com File ***, *** ***
Sprint Account: xxxxx***
Sprint Case # ***
To Whom It May Concern,
Sprint is
in receipt of the above-referenced complaint of Ms*** *** submitted on
July 6, We appreciate your assistance in bringing our customer’s concern to our
attention
According to the information received, Ms*** claims that a Sprint retail representative forged her initials on a Transaction Summary FormMs*** further asserts that she encountered an unfavorable customer service experience while attempting to resolve this matterMs*** requested that Sprint review this matter and take the appropriate action
Sprint has thoroughly reviewed Ms***’s complaint and notes that on June 5, 2017, Ms*** visited a local Sprint Retail Store location, to process a device change on phone numbers ending in *** and ***At that time, Ms*** declined to subscribe to Sprint’s Total Equipment Protection (TEP) plan on the aforementioned phone numbersUnfortunately, the retail employee signed Ms***’s initials confirming the aforementioned plan was declinedIn regarding to the retail store representative actions, Sprint has addressed this matter in accordance with its security policies and disciplinary procedures
With regard to Ms***’s concerns of Sprint scanning her driver’s license using an IPad deviceThis information was forwarded directly to our billings system and is used to authenticate the account at our Retail Store locations
We spoke with Ms***, on July 19, 2017, and relayed the above informationDuring the call, Ms*** acknowledged that she spoke with the District Retail Manger and he apologized for any inconvenience this matter may have caused herHowever, to resolve this matter, we offered and Ms*** accepted a one time courtesy adjustment of $to offset a portion of her monthly recurring chargesAt that time, Ms*** stated that her account concerns were satisfactorily resolved
We appreciate Ms*** taking the time to provide us with her feedback regarding her experience with the local Sprint Retail Store locationWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for review
If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time
Sincerely,
/s/ Hakima W
Hakima W
Executive Services Analyst