Sprint Corporation

July 7,
Hunter ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Jennifer ***
Account XXXXX
Case ***
Dear Mr***:
Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your
assistance in bringing our customers’ concerns to our attention
According to the information received in her inquiry, Ms*** is not satisfied with the coverage at her homeShe is requesting to return the devices and cancel service without being assessed fees
Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our productsCustomers can return a device to the point of sale within that time period for a full refund (day of the days start when the device is activated)
Our records reflect that the account was established on November 23, 2014, at an authorized Sprint retail location, which is well past the day return periodAdditionally, we were unable to confirm any network impairment in her area that would prevent her from receiving service at her homeHowever, as a gesture of goodwill, we agreed to allow Ms*** to return her devices and we will credit the fees associated with canceling her installment billing agreementsShe stated that she is satisfied with this resolutionWe sent prepaid return kits to her on July 6, 2015, to facilitate the return of her devices and Ms*** ported her numbers to another wireless carrier
We regret any inconvenience that this matter may have causedIf we can be of further assistance, you can contact the Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday from 8:a.mto 4:p.m., Central Time
Sincerely,
Ann H
Ann H
Executive Services Analyst

#***
Revdex.com:
From: *** ***Date: Tue, Jan 26, at 1:PMSubject: My complaint (ID ***) against Sprint, filed 1/24/2016To: ***Thank you for your prompt attention to my consumer complaint regarding my
billing disagreement with SprintFortunately, the company was also responsive, and *** ***, of their Customer Advocacy Team, contacted me yesterday She said she was checking this out and would call me todayShe just called and explained again that the cost should have been $90.87/mo, and they don’t know how the error offering me $had happenedThough their legal team is trying to figure it out, she said they cannot honor that agreement foreverInstead, she offered to apply a monthly credit of $on my next four bills to offset the cost difference I was expectingWhile I am not thrilled with Sprint's not having to honor this offer, I understand that it probably was a computer error and accepted this offer in the interest of going forward. Ms. *** confirmed this agreement in a subsequent email, which I have attachedShe also made sure the $credit I was due for signing up on line was immediately applied to my accountUnder the circumstances, I’d like you to withdraw my complaint, though I’d also like to reserve the right to reactivate it if the agreement is not honored on its entirety.Sincerely,*** ***

September 25, Revdex.com *** Ward Parkway, Suite Kansas City, MO Re: File ***, Dustin *** *** Account XXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Dustin ***. We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr*** expressed his dissatisfaction with the lever of customer service he received while trying to unlock his device for domestic use. “Unlocking” is a general term that refers to one or more types of device unlocking. MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestic or international) Unlocking a device will not necessarily make that device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about our unlocking protocol is available on our website at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, installment billing purchase agreement, or lease agreement for the device must be fulfilled, including payment in full of any applicable Early Termination Fee(s) or end-of-lease/installment billing purchase options;The account associated with the device must be in good standing;The device has not been reported as lost or stolen and is not associated with fraudulent activity or otherwise flagged as ineligible for unlocking; andThe device has been active on the Sprint network, currently or in the past, for a minimum of days We spoke with Mr*** on September 12, 2017, regarding his concernsWe confirmed that Mr*** referenced iPhone device is eligible for SIM unlocking. The SIM unlock information was transmitted to the device in question on September 8, 2017. Mr*** also confirmed that his device is now unlocked and provided feedback regarding his experience with the process We appreciate Mr*** taking time to provide details of his experience with SIM unlock process. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr*** concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this matter may have causes. If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, *** GExecutive Services Analyst

Re: Revdex.com Case # ***,*** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of
the above-referenced complaint of *** *** submitted on May 26, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. According to the information received, Mr*** expressed his dissatisfaction with his inability in receiving loyalty service credit upon upgrading his deviceMr*** requested that Sprint review this matter and take the appropriate action Sprint has reviewed Mr***’s complaint. Our records indicate that Mr*** upgraded the device associated with phone number ending in *** on February 3, 2017, by purchasing a device via Sprint’s Installment program. In addition, Mr*** elected to update his price plan from the Everything Data Shared plan to our Unlimited Freedom plan w/$monthly discount per line/per month. Please note customers must remain on a legacy price plan to obtain a loyalty service credit associated with receiving a monthly discount towards the monthly installment billing charges. As a result, Mr*** did not receive his loyalty service credit. Our records further indicate that Mr*** returned his LG LSdevice on May 28, 2017, to the original point of sale, due to not receiving the loyalty service credits. At that time, the Installment Billing Agreement associated with phone number ending in *** was cancelled without penalty We spoke with Mr*** on May 30, 2017, and relayed the above information to him. During our call, we confirmed his device was returned to the local Sprint Retail Store location on May 28, 2017. Mr*** expressed his satisfaction with the resolution provided. We regret any inconvenience Mr*** may have experienced regarding this matterIf Mr*** has any further questions about this matter, we can be reached at the Executive and Regulatory Services Department at ###-###-####, ext., *** Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sprint was also gracious to resolve and ongoing issue with my *** pre owned phone issue as well
Regards,
*** ***

January 21,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***We
appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Mr*** expressed his dissatisfaction with the performance of his HTC One device, citing that it powers cycles and that the display adjusts itself automaticallyAs a result, Mr*** is requesting that we replace his device
All new Sprint devices come with a limited one-year warrantyIf the device is deemed to be defective, we will replace it under the provisions of the limited manufacture’s warranty, which provides a refurbished model of the device of purchaseIf the customer has enrolled in our Total Equipment Protection (TEP) option and experiences a device performance issue that is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, the device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits
During our discussion with Mr*** on January 8, 2016, we verified that the manufacture’s warranty for his HTC One device expired on January 5, 2016, but that he is enrolled in the Total Equipment Protection programAlthough our Service and Repair technician was unable to duplicate the reported problems with the device, we agreed to replace the device as requestedAs a result, we processed an order for a new HTC One device that Mr*** received and activated on January 18, Furthermore, we sent him a package and label to facilitate the return of the defective device within business days
We regret any inconvenience this matter may have causedIf we can be of further assistance related to this concern, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand p.m., Central Time
Sincerely,
LaDonna ***
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to thank Sprint for providing outstanding service to a long time customer. Regards,
*** ***

According to the information provided, Mr*** expressed his dissatisfaction with the level of customer service he received from our Customer Care group, while attempting to address and resolve his account concernsMr*** further expressed his dissatisfaction with the lack of
coverage in the Henderson, NV service area. Mr*** stated that he is unable utilize service at his work locationFurthermore, Mr*** expressed his dissatisfaction with the inability to establish a payment arrangement on his account. Mr*** requested that Sprint review this matter and adjust his account accordingly We appreciate Mr*** taking the time to provide us with the details of his experienceWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value your feedback and that your concerns have been forwarded to the appropriate managerial staff for further review Sprint has reviewed Mr***’s complaint. We regret that the coverage in Mr***’s work location is falling short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersOur research into this matter determined that our network serving the area near Mr***’s work location is within Sprint’s coverage area Sprint confirms coverage based on the service address our customer provides at the time of activation. Continuation of services after the 14-day Sprint Satisfaction Guarantee period constitutes acceptance of the Terms and Conditions of Services and the Service Agreement selected at the time of activation. Although we offer coverage in most major metropolitan areas, Sprint cannot provide blanket coverage. As a result, if customers change their service address, we cannot guarantee the availability of Sprint coverage. Consequently, if the lack of coverage at the new service address causes customers to cancel their service, any cancellation charges are applicable With regard to Mr***’s inability to establish a payment arrangement, please note that as stated in our Terms and Conditions of Services, payments are due upon receipt. However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available. However, not all payment arrangement requests can be honored According to our records, Mr*** contacted Sprint on June 30, 2016, to establish a payment arrangement; however, his request was declined due to previous failed payment arrangementsIn an effort to amicably resolve this matter, a new payment arrangement of $was established on July 10, 2016, which is scheduled for July 14, We contacted Mr*** on July 11, 2016, and relayed the aforementioned information to himTo amicably resolve this matter, we offered to apply a total credit of $to his accountThis credit is equal to 50% off his monthly service charges for six months of serviceMr*** accepted the offer and expressed his satisfaction with the resolution providedWe apologize for any inconvenience this matter may have caused Mr***

December 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #***, *** *** Sprint Account #xxxxx*** Sprint Case # *** To Whom
It May Concern, Sprint is in receipt of the above-referenced inquiry of *** *** submitted on December 2, 2016. We appreciate your assistance in bringing our customers’ concerns to our attention Mr***’s filing expressed his dissatisfaction with the delay in cancelling his Samsung Tablet device. According to Mr***, he contacted our Customer Care group and requested to cancel service on the above device; however, he received a collection letter for his accountMr*** requested that Sprint review this matter, cancel his account, and adjust his account accordingly. Sprint has reviewed Mr***’s complaint. According to our records, on April 8, 2015, Mr*** purchased a Samsung Tablet device associated with phone line ending in *** via Sprint’s Monthly Installment programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased. If a customer on an Installment Agreement cancels service prior to completing their device payments, the remaining unpaid balance on the device will be due on customer's next invoice. For additional information and eligibility requirements customers can visit www.sprint.com/easypay. Furthermore, on November 7, 2016, his account was suspended for nonpayment of the outstanding account balanceAlso, on December 1, 2016, Ms*** contacted our Customer Care Finance group due to receiving a collections letter from an outside collections agency and a request to cancel his accountDuring that call, we advised him that he would receive a call from our corporate office We spoke with Mr*** on December 27, 2016, to relay the above information to him. During that call, to resolve this matter, we offered to issue a one time courtesy adjustment of $to offset the partial monthly service services, late and reconnect fees and taxes reflected on his September to November, invoices. Additionally, per his request we cancelled his Samsung Tablet device and advised him that he is responsible to pay $for the monthly installment cancellation charge which is valid. Mr*** agreed and stated that he will make the payment in full by January 30, 2017. We advised him that after final payment is remitted to his account we will cease collection activity and in-turn the outside collection agency will update the credit bureaus as paid in full. Mr*** expressed his satisfaction with the resolution provided We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I attached the e-mail sent from SPRINT and they confirmed to zero out my account and stop all collection calls and every reported information on my credit reportThey finally found the lost device they charged me for.I hope this will be officialI still receive calls from SPRINT and hope Revdex.com will resolve that issue too.I will advice all SPINT customer's to involve Revdex.comThere are many SPRINT customers with the same problem and searching for help, this is the answerGET in touch with Revdex.com!E.
Regards,
*** ***

The credit card they had on file was always set as one time use and was suppose to be approved, I was not aware they could keep and help themselves as they explained.Also I did not receive a letter and had spoke to someone before porting to a cheaper company that financially I could not fix my phone and needed time to get back on my feet to make paymentI had at the time every intention of returning to sprint as I have been a costumer for many years with themFor all the year I gave them it is very discouraging that they could not wait months for me to return to them.After being told and understood from a manager at sprint that I would get my refund I find it disgusting that another team member decided not to refund me.How a human can be so heartless to a family over a business collection is beyond me especially since I have been a loyal customer for so longI believe they should not have had the right to remove the money from my child support with out my knowledge *** *** has personally given Sprint a bad name and this should definitely be understood by anyone who deals with them.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** indicates he canceled his service but has yet to receive a final invoice to submit to his new provider for cancellation fee reimbursement. He also states that he is unable to access his account via our website. As a result, he is requesting we review this matter We reviewed Mr***’s account and confirmed his billing option was set to receive invoices via email. To address this matter, we mailed Mr*** a copy of his bill on March 22, 2017, as he requested. In addition, we are working with Mr*** to set up a payment plan to avoid collections. Accordingly, we are confident this matter has been addressed and resolved If Mr*** has further concerns about the above issue, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

AGAIN, I need your HELP. I was not able to pay for the discontinued contacts I had with ***. I would have NEVER, never switched to SPRINT had they not promised a buy out + an additional 200$ thank you gift card for DUMPING ***. What really irritates me is that I conferenced called *** with SPRINT and we did the "buy out" the same day I signed up with SPRINT. SPRINT never sent *** or myself the $per line buy out (lines), and as per SPRINT I didn't qualify for DUMPING *** gift card. I was congratulated and told gift cards were in the mailAlso, they shut my sisters phone off again--it doesn't get 100% reception anyway, but she was recently diagnosed cancer and she needs the phone so the doctor can communicate with her.WHAT A HUGE MISTAKE I made by leaving ***. Im sorry to have to file ANOTHER complaint-- but I only get the run around when I contact SPRINT.Thank you very much--*** ***

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Mr*** has outlined billing issues faced during his time with Sprint concerning an equipment lease agreement. He states he turned in his device at the Sprint store on July 26, 2017, in order to have his lease agreement terminated as satisfied and account canceledTo date, he is requesting to have his Sprint account canceled and wants to do so in writing only We have made several attempts to contact Mr*** by phone and email to discuss this matter in detail. He has continued to decline to speak with us; however, to further address his concerns, authentication of his account is required. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested. Therefore, Mr*** can contact us at the number provided below at his earliest convenience, to complete the authentication of his account so that we can resolve his request to complete the cancellation of his Sprint account We appreciate Mr*** taking time to provide details of his experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Mr*** and respect his request to be contacted in writing; however it is necessary that we speak with him. If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

June 6, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** L*** Case *** Dear Mr
***: On May 18, 2017, Sprint received an inquiry submitted by your office on behalf of *** L***. According to the information provided, Ms*** accepted an offer for free Samsung Jdevices; however, she is being billed for the devices. Ms*** also expressed her dissatisfaction with the network coverage in her area. We appreciate your assistance in bringing Ms***’s concerns to our attention Starting in February and for a limited time, new customers and existing customers with an eligible upgrade who obtain any smartphone with an installment or lease agreement, can get up to Samsung Jdevices with a 24-month installment agreement when adding new lines of service for each Samsung J3. A $credit will be applied monthly to offset the associated installment charge for the Samsung J We regret that Ms***’s experience with service in her local calling area has fallen short of her expectations. We are constantly monitoring our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. In an effort to address Ms***’s concerns, we reviewed the level of service for her phone lines, and reviewed the network coverage in her area. Our records indicate that Ms***’s home is located in a Sprint “Best Coverage” area. We also determined that our network serving the area near Ms***’s address is currently operating within parameters. However, she is located on the fringe of our network. Therefore, Ms*** may experience coverage issues at this location, especially during peak usage times We contacted Ms*** on June 6, 2017, to discuss her concerns in detail and confirmed that the monthly credits for the Samsung Jdevices on the telephone lines ending in *** and *** began awarding on March 16, 2017. Although the purchase of Ms***’s devices has exceeded the Sprint Satisfaction Guarantee timeframe, we agreed to allow her to cancel her services and send her return kits to facilitate the return of her devices as a courtesy. Once we receive the returned devices, we will apply credit to her account for any cancellation or equipment charges associated with her devices If additional assistance is required, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sprint is full of itno one told me about contacting my mother was is the account holder I gave them the pin for the account also
Regards,
*** ***

August 11, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint
Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, an authorized end user on the Sprint account of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the performance of his device and with the repair or replacement options provided to him after our service and repair technicians diagnosed it has having liquid/corrosion damage. He also described unfavorable customer experiences during his attempts to address that matter and requested that we provide him a good working device We regret any difficulty Mr*** may have experienced with his device. Our records reflect that Mr*** referenced line of service is subscribed to our Total Equipment Protection (TEP) device insurance option. Therefore, and based on the diagnostic findings noted above, we recommend that he file a device replacement claim with Asurion, our TEP administrator and paying the applicable deductible. During our conversation with Mr*** on August 3, 2017, we explained the information outlined above. Although we were unable to identify any error on the part of Sprint, we also offered to apply $service credit to Ms***’s Sprint account to offset a portion of the deductible amount upon our confirmation of the Asurion filing and satisfaction of the deductible. Mr*** accepted our offer and confirmed satisfaction with our resolution. We appreciate Mr***’ taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these concerns, we invite him or Ms*** to contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

March 25,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
Dear Ms***:
The inquiry referenced above has been forwarded for our
reviewWe appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** stated that she activated service in December 2015, and canceled her account because she was not satisfied with the level of network coverage in her areaFurther, she stated that although the equipment lease cancelation charges were credited, she was still billed for a full month of serviceAs a result, she is requesting that we credit the balance on the account
During our conversation with Ms*** on March 14, 2016, we apologized for any inconvenience she may have experienced as a result of this issueFurther, we advised her that although we made an exception and allowed her to cancel her account with no cancellation fees outside of the 14-day return period, she was responsible for the service used for the period of time she had the account activeIn an effort to reach an amicable resolution, we agreed to credit $to her account and reduce the balance to $However, since Ms*** previously made a payment for $121.67, we agreed to issue a refund for $Ms*** should receive the refund within to business daysMs*** accepted the offer and is satisfied with the resolution
We appreciate Ms***’ taking the time to provide us with the details of her customer service experienceWe regret that the level of service she received was not indicative of the world-class service we strive to provideThe feedback she provided has been forwarded to the appropriate management staff for further review
If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time
Sincerely,
Tobias T
Executive Services Analyst

January 23, 2018Revdex.com Serving Greater Kansas CityWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case *** Sprint Account ***Sprint Case ***To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr***
***We appreciate your assistance in bringing our customers’ concerns to our attentionIn Mr***’ filing, he expresses his concerns with cost of his monthly recurring charges in association with his four lines of serviceMr*** further expressed his dissatisfaction with the inability to resolve his account concerns via Sprint.com on-line servicesLastly, Mr*** stated that he encountered an unfavorable customer service experience while attempting to resolve these mattersMr*** requested that Sprint review these matters, provide him with information regarding his contract expiration dates, and options to purchase new equipmentSprint has reviewed MrGonclaves’ complaintAccording to our records, the four lines of services on MrGonglave’s account have been configured onto a promotional price plan since February 17, Per the terms of his selected price plan, each line of service is assessed $per month and an additional $per month/per line for Premium DataOur records further confirm on December 16, 2017, Mr*** established a new line of service, which was activated onto a Data plan for $per month/per lineAdditionally, the new line of service is receiving a $monthly service credit to offset the aforementioned service planAs a result, Mr***’ monthly recurring charges totaling $per month prior to applicable taxes and late payment fees being applied to his accountBased on our review, we are unable to determine any billing errors on Mr***’ accountIn addition, Mr***’ account is enrolled in Sprint’s electronic billing (E-Bill) program and we confirmed that he last logged onto his existing on-line profile via Sprint.com on January 8, Please note the on-line profile was created on January 10, Our records further indicate that phone numbers ending in and are not associated with any equipment agreementsAs such, if he elects to port-out the noted lines of service to another wireless service, his account would not be subjected to any equipment cancellation chargesAdditionally, should Mr*** elect to upgrade the devices associated with the aforementioned phone lines; he will be required to sign a Sprint Lease or Installment Billing Agreement(s)Furthermore, the contract end dates for phone numbers ending in and will expire on September 20, and and August 14, We spoke with Mr*** on January 10, 2017, and attempted to discuss his account concerns in detailRegrettably, MrGoncalaves declined to further discuss this matter with us via phone and requested that we provide him with a written responseShould Mr*** have any additional questions and/or concerns pertaining to these matters discussed herein, we urge him to contact the undersigned directly at the phone number noted below at her earliest convenienceWe appreciate Mr*** taking time to provide details of his experience with Sprint’s Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’ feedback and will utilize his input to improve our training and processes.We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this concern, Mr*** can contact me directly by calling our Executive & Regulatory Services department at toll-free at 1-844-282-8211, ext***I am available Monday through Friday from a.mto p.m., Eastern Time.Sincerely,Hakima W.Executive Service Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Ms*** to contact your office once again. In the additional information provided, Ms*** stated her issue has not been resolved, and that she sent an email requesting that we cancel one of her linesShe is requesting that we contact her and resolve her issue Ms*** requested that we communicate with her by e-mail onlyShe requested that we cancel one of her lines ###-###-####We explained that because the line is associated with leased device, it will incur a charge of $105, and we offered to cancel the line and adjust the charge once the device is received back at our warehouseMs*** accepted the offer, and thanked us for our helpAs requested, the line was cancelled effective April 13, We sent an email to Ms*** informing her the line is cancelled and to reset the iPhone SE, so we can send her the return package to facilitate the return We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with this issue, or if Ms*** has additional questions regarding this matter, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst