Sprint Corporation

January 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mrs [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mrs [redacted] was a victim of fraudulent activity on her accountMrs [redacted] called in to Sprint on December 22, 2016, about an order that was placed on her account and was being shipped to the Bronx She wanted it cancelled as she had not placed any orderMrs [redacted] states that she was not able to reach anyone who could cancel the orderMrs [redacted] states she was finally directed to our Fraud teamOur Fraud team took care of the fraudulent activity on December 28, but did not provide a callback to Mrs [redacted] as promised to confirm resolution We spoke with Mrs [redacted] on January 18, 2017, and apologized for the difficulties she encountered As a one-time courtesy to demonstrate our commitment to world-class customer service we credited $to her account Mrs [redacted] confirmed that all her issues had been addressed and resolved We appreciate Mrs [redacted] taking the time to provide us with the details of her experience with our Customer Care team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mrs [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If we can be of further assistance, Mrs [redacted] can contact me directly at ###-###-#### or by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Central Standard Time Sincerely, Joel [redacted] Executive Services Analyst

January 6, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account#XXXXX [redacted] Sprint Case# [redacted] To Whom It May Concern: Dear MsBowers: Sprint is in receipt of the above-referenced complaint of Mr [redacted] This complaint was served to Sprint on December 27, Mr [redacted] ’s filing expresses his dissatisfaction with being charged $for equipment that he did not receive Therefore, Mr [redacted] requested that Sprint investigate this matter and provide him with a refund for the referenced amount Sprint reviewed Mr [redacted] ’s complaint and investigated his concerns As part of Sprint’s investigation, we noted that Mr [redacted] pre-ordered a Sprint device at our Sprint Retail Store location on October 22, At that time, Mr [redacted] was required to remit a down payment of $for the pre-ordered device associated with phone number ending in *** However, we have confirmed that the device was never acquired by Mr [redacted] As such, he requested a refund of $ Sprint spoke to Mr [redacted] on January 4, 2017, to discuss his concernsSprint notified Mr [redacted] that a $credit was processed on December 23, The credit will appear on Mr [redacted] ’s January monthly statement Mr [redacted] expressed his satisfaction with the resolution providedSprint apologized for any inconvenience Mr [redacted] may experienced while attempting to resolve this matter If Mr [redacted] has any additional questions or concerns about our internal review, he may contact me by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-####/ext., ***, Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ MrMonk MrMonk Executive Services Analyst

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he returned a device to Sprint, but was subsequently billed for the returned deviceHe is requesting a credit for the returned device We spoke with Mr [redacted] on May 4, and discussed his account concernsAfter a review of Mr [redacted] ’s account and return information, we verified that he did return the device per the program requirementsBased on this, Sprint provided a one-time credit to Mr [redacted] ’s account to offset the billed device chargesMr [redacted] verified satisfaction with this resolution We regret any inconvenience that these matters may have caused If I can be of further assistance with this matter, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that since moving to her new home on August 19, 2017, she has no service connection She stated she completed the recommended troubleshooting steps, but her service has yet to improve As a result, she requested to turn in her Sprint devices and to port her services to another provider at no cost Our records indicate that Ms [redacted] reached out to our Customer Care department after moving to her new home, stating that she was experiencing issues with her service Accordingly, troubleshooting was completed; however, no impairments were identified We spoke to Ms [redacted] on September 15, 2017, and outlined our aforementioned findings Ms [redacted] reiterated her dissatisfaction with her Sprint service, stating that her two active lines of service were experiencing service issues at her new home, such as poor data connection In an effort to troubleshoot and isolate any issues that may have been impacting Ms [redacted] ’s service, we offered to escalate her service concerns to our Network team for further review Ms [redacted] agreed to allow us time to further investigate her claim After completing our review of Ms [redacted] ’s service area, it was determined that her service was working as expected; however, we confirmed that she is in a fair LTE coverage service area, which could result in slow data speeds On September 20, 2017, we followed up with Ms [redacted] and outlined the findings of our investigation Ms [redacted] expressed her understanding of the outlined information; however, she reiterated her desire to port both of her phone numbers to another wireless carrier Our records reflect that Ms [redacted] has two Installment Billing Agreements (IBA) associated with each one of her devices Should Ms [redacted] decide to cancel her Sprint service, the phone numbers’ corresponding IBA will automatically cancel and their Installment Billing Payoff Amount will be accelerated and billed to the account Although we would regret losing Ms [redacted] as our valued customer, in an effort to reach an amicable resolution, we offered to issue an account credit to offset the balance of any IBA Payoff Amount assessed once she ports out, with the return of their corresponding devices in working condition and without physical damage We are pleased to inform you that Ms [redacted] accepted our offer and expressed her satisfaction with our handling of this matter As a result, we sent a return kit to facilitate the return of the devices and the Device Payoff charges will be removed once the devices are received We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, Megan C [redacted] Once againThe agreement to sign the contract was based on the information givenA verbal agreement is still legally bindingA bare and switch has taken place in this instance where were promised something to convince us to make the purchase and sign said contract and is now being back peddled and not givenIf we are not going to receive what we were offered by more than one person on a recorded lineThen I want out of the contract penalty freeI only signed up for it because of the deal being offered and it is now being told to me that it’s not going to happen and blah blah blah, corporate excuses left and rightWe were told something incorrectly multiple times and that should be honored or we should be let out of said contract

Tell us why here...February 1, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on January 12, We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] expressed her dissatisfaction with the inability to receive the $promotional service credit to her account, due to the recall of the Samsung Galaxy Note device by the manufacturer, SamsungMs [redacted] further expressed her dissatisfaction with remitting a payment of $to her account, which was later confirmed that she did not oweMs [redacted] requested the Sprint review this matter and apply the $promotional service credit to her account Sprint has reviewed Ms***’s complaintAccording to our records on August 17, 2016, Ms [redacted] activated phone line ending in [redacted] and purchased the Samsung Galaxy Note device via Sprint’s Monthly Installment programWe regret any difficulty Ms [redacted] may have experienced with the replacement of her recalled Samsung deviceSprint has no higher priority than our customers, and customer safety while using our products is synonymous with that prioritySprint worked closely with Samsung to notify customers of the potential battery issue with the Samsung Galaxy Note device and to ensure that options were in place for customers who purchased that model to immediately exchange to a different device model Please note that customers are responsible for sales taxes upon exchange of their deviceThese taxes are assessed by Sprint on the behalf of local, state, and Federal governments, which cannot be waivedThe taxes and any down payments for their original device, and the replacement device, would be added back as a service credit within days of the exchange in questionFurthermore, any Upgrade, Activation, and restocking fees will be waived and customers are eligible to receive a $promotional service credit with the purchase of another Samsung deviceThe credit will appear on her Sprint account within the next days Our records further indicate on December 19, 2016, our Customer Care Group processed two refunds totaling $to Ms***’s financial institution as reflected in the December billing statementIn addition, on January 31, 2017, we applied a credit of $to Ms***’s account for the $promotional service creditWe spoke with Ms [redacted] on January 31, 2017, to relay the above information and resolution to herMs [redacted] confirmed her understanding with the information provided to her We apologize for any inconvenience this matter may have caused Ms***If Ms [redacted] would like to further discuss this matter, she can contact the Executive and Regulatory Services Department toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely,

I did respond to the original messageThe issue was handled to my satisfaction Thank you

July 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of [redacted] submitted on June 24, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with terms of their Lease Agreements not being properly disclosed to them upon the activation of their two iPhone devices Specifically, stating that they can keep the above-referenced devices after they satisfy the terms of their Lease AgreementsHowever, they were instructed to return the iPhone devices at the end of their lease termsTherefore, Mr [redacted] requested that Sprint review this matter and provide them with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaint According to our records, on May 29, 2015, Ms [redacted] upgraded the devices associated with phone lines ending in [redacted] and *** At that time, she activated two iPhone devices via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Ms [redacted] can purchase the devices and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, Ms [redacted] was provided with a clear disclosure of her equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Lease Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her Lease AgreementsAs such, Sprint considers the charges to be valid Our records further indicate, on June 17, 2017, Ms [redacted] ported-out phone lines ending in [redacted] and [redacted] to another wireless service provider, effectively cancelling their Lease Agreements prior to fulfilling the designated terms As a result, Ms [redacted] ’s account was assessed Lease Device Purchase Amount charges as indicated on the June billing statement At this time, Ms [redacted] ’s account remains active with one line of service In an effort to ensure a satisfactory and mutually acceptable resolution, we have made multiple attempts to reach Mrand Ms [redacted] regarding their concerns We attempted to contact Mrand Ms [redacted] via phone and e-mail on July 3, 5, and of 2017, and mailed a letter to the address on file on June 12, 2017, advising Ms [redacted] of our receipt of Mr [redacted] ’s complaint and our need to speak with her directly Unfortunately, we have not yet received a return call from Mror Ms [redacted] Therefore, we continued with our contact efforts to Mrand Ms [redacted] on June 18, 2017, without success Should Mror Ms [redacted] require further assistance with this matter, we encourage them to contact the undersigned directly at the phone number noted below at their earliest convenience We look forward to speaking with Mrand Ms [redacted] and encourage them to contact us regarding any concerns they may continue to have with Ms [redacted] ’s accountMs [redacted] should have her PIN and security information available when she contacts the undersignedWe regret any in convenience this matter may have caused Mrand Ms [redacted] If Mror Ms [redacted] would like to further discuss this matter, they can contact our Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

Thank you so much for your helpYou truly helped me get this resolved fast! My issue has been resolved with SprintThank you again[redacted]

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] This complaint was received by Sprint on May 24, According to the information provided, Mr [redacted] states that he is experiencing issues receiving inbound calls and is dissatisfied with his network experience We regret that Mr [redacted] ’s experience with service in his local calling area has fallen short of his expectations Please note that wireless service may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures Additionally, areas may have limited or no coverage due to various factors such as terrain and foliage Therefore, Mr [redacted] may experience difficulty making or receiving calls We are constantly monitoring our network for service and capacity-related issues, and work diligently to address any issues we identify or that are brought to our attention by our customers However, our investigation revealed that the cell sites in Mr [redacted] ’s area are operating within parameters and no impairments have been identified We regret any inconvenience this matter may have caused We spoke with Mr [redacted] on June 5, 2017, and advised that our network team is currently investigating this matter As a gesture of goodwill while this matter is being investigated, we applied credits to Mr [redacted] ’s account totaling $to offset one monthly recurring charge Mr [redacted] will see these credits reflected on his next invoice If you have any further questions regarding this matter, Mr [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Katherine DExecutive Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 22, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to address his billing concernMr [redacted] expressed his dissatisfaction with the cost of his monthly recurring charges after he established services with SprintMr [redacted] specifically stated that he was assisted by Sprint’s Customer Care group with respect to the issues and was offered a one time courtesy adjustment as resolution; however, he believes this was insufficient to compensate him for his personal time spent engaging in account management with SprintMr [redacted] requested that Sprint review this matter, and provide him with compensation matching his personal assessment for the value of his time spent while addressing account concerns with Sprint Sprint has reviewed Mr [redacted] ’s complaintUpon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges, equipment charges, and all other applicable fees and chargesFurthermore, we were able to locate signed copy of Mr [redacted] ’s electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Mr [redacted] ’s plan or other monthly charges on Sprint’s part during the activation of his current plan After further review of our records, Sprint confirmed that Mr [redacted] had been in direct contact with our Customer Advocacy group on May 26, 2017, to discuss his concerns pertaining to a call with our Customer Care group discussing his monthly recurring charges on November 25, Sprint reviewed the call in question and contacted Mr [redacted] on May 31, 2017, to advise that we retrieved and reviewed the call in question and we are unable to substantiate his claims of miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part on November 25, Furthermore, Mr [redacted] expressed his dissatisfaction with the quality of customer service and that he has encountered while contacting Sprint to discuss his account charges at an inconvenience to himselfSprint regrets the unfavorable customer experience Mr [redacted] may have experienced while actively pursuing management of his account and offered a one time courtesy credit in the amount of $and the opportunity to return his iPad Mini Silver 32GB device associated with his phone number ending in [redacted] in exchange for an adjustment of applicable cancellation charges, which he accepted on May 31, We spoke with Mr [redacted] on June 28, 2017, to discuss his concern in detail and relayed the aforementioned informationDuring our discussion, we advised Mr [redacted] that Sprint confirmed that he received the one time courtesy credit of $offered on May 31, 2017, as well as recently receiving a one time adjustment in the amount of $to offset the accelerated cancellation charge for the respective Installment Billing Agreement associated with his iPad Mini Silver 32GB device for phone number ending in ***We advised that Mr [redacted] ’s account has one remaining active line of service with phone number ending in [redacted] billed under his election of Sprint’s 1GB Tablet Data planMr [redacted] expressed his understanding and confirmed that he accepted the offered resolution on May 31, 2017; however, he expressed his concerns with his customer service experience while addressing his aforementioned account concerns We appreciate Mr [redacted] ’s taking time to provide details of his experience with Sprint’s Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr [redacted] ’s feedback and will utilize his input to improve our training and processes We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

September 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX1617, Ellyn K [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of Ellyn K*** We appreciate your assistance in bringing MsK***’s concerns to our attention According to the information provided, MsK [redacted] stated that she requested that her Mobile Hotspot device be canceled in September 2016; however, she continues to be billed for services MsK [redacted] further stated that the device has not been used and is requesting credit As outlined in our Terms and Conditions of Services, customers must raise any dispute that they have regarding invoiced charges within days of the date of the invoice, or they have accepted the charges Customers do not have to pay the disputed amounts while they are being investigated; however, they must pay amounts not in dispute by the due date to prevent services from being int***upted Disputes can only be made by calling our Customer Care department or by writing to us at the address provided on your invoice We spoke with MsK [redacted] on September 2017, regarding her concerns Our records indicate that MsK***’s account was canceled effective March 3, 2017, and on June 13, 2017, we received a payment of $for the remaining equipment charges Although we maintain the remaining balance to be valid, we applied credits totaling $to the account for the monthly service charges and late fees included on the October through March invoices As a result of these credits, the account is closed with a zero balance In addition, we have contacted the third-party collections agency, and requested that further collection efforts on this account be discontinued Further, the outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issue Please allow up to days for completion of this process MsK [redacted] should allow up to days for completion of this process We regret any inconvenience this matter may have caused MsK*** If additional assistance is required, MsK [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, extension I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We again appreciate your assistance in once again bringing our customers’ concerns to our attention In Ms [redacted] ’s rebuttal, she confirmed that her previously-reported concerns were fully resolved to her satisfaction We regret the circumstances that led to Ms [redacted] ’s initial filing related to her Sprint billing but are pleased that we were able to fully address and resolved those concerns As a result of her rebuttal filing, we followed up with Ms [redacted] on August 22, 2017, and she confirmed once again that she was fully satisfied with our resolution to her billing issues We are pleased that we were able to resolve Ms [redacted] ’s reported concerns to her satisfaction If we can be of further assistance with those issues, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst Tell us why here

January 4, Revdex.com Serving Greater Kansas City Ward Parkway, Suite Kansas City, MO [redacted] Re: Revdex.com Case [redacted] , [redacted] Sprint Account [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on December 27, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her account being assessed data overage charges along with the price plan being updated on her account, without her authorizationMs [redacted] requested that Sprint review this matter and take the appropriate action Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, phone line ending in [redacted] exceeded the data allotment in the 3G/4G Mobile Broadband plan as reflected on the December 28, invoiceAs such, the data overage charges are valid Please note that Sprint currently offers a number of tools available to assist customers with the management of their wireless bills and voice, data and text messagingA customer can dial *from their Sprint phone to receive text, data, and voice minute usage via an interactive voice response (IVR) platformExisting customers with a designated preferred communication method on file will be notified if they incur voice, text or data overagesSprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first timeIn addition, our customers can access and manage their accounts 24/by logging on to MySprint.comCustomers can access this site on their smartphone or personal computer to easily view any alerts or notifications involving their accountOur records reflect that Ms [redacted] ’s account is established to receive usage alerts via email notificationsAs a result, during the November 15, through December 14, billing periods, Sprint sent Ms [redacted] email notifications advising her that she has exceeded the data allotment in her price plan In regards to the unauthorized price plan change of phone number ending in ***; our records indicate, on December 20, 2016, Ms [redacted] contacted our Customer Care representative via Chat session, to discuss the data overage charges assessed to phone number ending in ***During that call, the price plan on the aforementioned phone number was updated; however, when the Chat session ended the phone number ending in [redacted] was configured back onto its original price plan Our Executive Service Analyst spoke with Ms [redacted] on December 29, 2016, and informed her of our findingsWe also advised, as a courtesy, we agreed to apply a one-time adjustment totaling $to her account on December and of 2016, to offset the data overage charges, as reflected on the December 18, invoiceDuring the call Ms [redacted] acknowledged our findings and stated her issue was fully resolved If I can be of further assistance, Ms [redacted] may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Hakima W Hakima W Executive Service Analyst

February 1, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] J [redacted] Sprint Case Dear Ms***: Sprint is in receipt of the Ms [redacted] ’s subsequent inquiryWe appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided in Ms [redacted] ’s inquiry, she advises that she would like confirmation that her account has been closed, and that all credits have been applied to offset the accelerated equipment charges We sent an email to Ms [redacted] on January 28, 2016, and spoke with her today, to assure her that we received the phones and adjusted the disputed cancellation chargesAs a result, her account is in final status and reflects a zero balance If further assistance is needed with this matter, Ms [redacted] can reach me toll-free at ###-###-####, using PIN ***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] M Executive Services Analyst

February 1, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] J [redacted] Sprint Case Dear Ms***: Sprint is in receipt of the Ms [redacted] ’s subsequent inquiryWe appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided in Ms [redacted] ’s inquiry, she advises that she would like confirmation that her account has been closed, and that all credits have been applied to offset the accelerated equipment charges We sent an email to Ms [redacted] on January 28, 2016, and spoke with her today, to assure her that we received the phones and adjusted the disputed cancellation chargesAs a result, her account is in final status and reflects a zero balance If further assistance is needed with this matter, Ms [redacted] can reach me toll-free at ###-###-####, using PIN ***I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] M Executive Services Analyst

August 15, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he experienced issues with the camera on his Samsung Galaxy SPlus device Further, he stated that our retail store refused to exchange his device although he subscribed to our Equipment and Repair serviceMr [redacted] stated that due to the issues he experienced with the device he ported his number to a new service provider As a result, Mr [redacted] is requesting that we allow him to return the device, process a refund for the payments he has made towards the device and compensate him for the time he spent trying to resolve his concerns All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Equipment Service and Repair program (ESRP) option within the first days of activating a new device on their phone line ESRP provides Sprint customers with a cost efficient way to protect themselves against damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Mr [redacted] subscribes to Sprint ESRP on his phone line ending *** Therefore, if the problem with his device was covered under the Equipment Service & Repair Program (ESRP), his device would have been repaired or replaced at no charge at a Sprint service and repair center for the first two visits Mr [redacted] would have been charged $for each subsequent visit to a Sprint service and repair center, if his device required repair or replacement within a rolling 12-month period During our conversation with Mr [redacted] , we shared the aforementioned information and advised him that our records do not reflect that a diagnostics test was performed by one of our authorized repair centers Additionally, we advised him that although equipment issues are not a valid reason to release him from his installment billing agreement, in an effort to resolve his concerns we agreed to allow Mr [redacted] to return the undamaged device in exchange we will credit the installment billing accelerated chargesFurther, we have not been able to reach Mr [redacted] to arrange the return of the device, and he has not responded to our contact attempts Unfortunately, we must respectfully decline Mr [redacted] request for compensationPlease be advised that this offer is valid for the next daysHe must contact our offices in order to process this request as the device will need to be pre-inspected at an authorized service and repair store We regret any inconvenience that Mr [redacted] may have experienced as a result of this matter If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, William ***

Tell us why here...May 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and apologize to Mr [redacted] for any inconvenience he may have experienced while attempting to resolve his concerns According to the information provided in Mr [redacted] ’s inquiry, he advises that he has satisfied the twelve month lease agreements on his wireless lines of service ending ***, ***, and ***He further states that he was advised by Sprint’s customer service team that he could upgrade the devices on his wireless lines without having to pay a deposit; however, he has since been advised that he would be required to remit a down payment to upgrade his devices through Sprint’s Lease ProgramAs a result, he is requesting to have the deposit or down payment requirement removed We regret any misunderstanding that Mr [redacted] may have had regarding our Lease ProgramDuring our discussion with Mr [redacted] on April 27, 2016, we explained that in our effort to provide clear communication about our features and pricing, Sprint publishes an overview of the programs, and our retail brochures, displays, partner stores, and web site, www.sprint.com, have not deviated from the published information Leasing a device allows customers to purchase the phone that they want for a low down payment and a monthly cost that they can affordSprint offers variable payment options to some customers, which gives them flexibility and control over their down payment and monthly costCustomers simply choose the smartphone and plan they want, and we will then work with the customer to arrive at the optimal monthly payment that fits their budget and lifestyleThere are no service discounts for devices purchased through Sprint’s Leasing program and, at the time of purchase, the customer will be required to pay the applicable sales tax of the device’s Suggested Retail Price (SRP,) as well as any applicable down payment for any device being purchased via our lease optionFor additional information and eligibility requirements, customers can visit www.sprint.com/lease We also explained to Mr [redacted] that based on the Account Spending Limit assigned to is account, he would be required to remit a down payment if he elects to upgrade his devices through our Lease ProgramRespectfully, we must deny his request to have the required down payment waived We appreciate Mr [redacted] taking the time to provide us with the details of his experienceWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for review We appreciate Mr [redacted] ’s business and regret any inconvenience this matter may have causedIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

We appreciate your assistance in bringing our customer’s concern(s) to our attention Based on the information provided in the inquiry, Mr [redacted] expressed his concerns with being provided with mis-information from a Sprint sales representativeAccording to Mr [redacted] , he visited a Sprint retail store to inquire about his Service Agreement end date for the phone number ending in ***Mr [redacted] stated that he was informed that his Service Agreement had been satisfiedAs a result, Mr [redacted] ported-out his phone numberHowever, his account was assessed an $Early Termiation FeeMr [redacted] is requesting for the Early Terrminatoin Fee to be waived and to have his iPhone 5c unlocked Sprint has reviewed Mr [redacted] ’s complaint and were unable to substantiate the conversation between Mr [redacted] and the Sprint retail representativeWe have contacted Ms [redacted] via email at, [redacted] to discuss his concernsAt which time, we advised Mr [redacted] to successfully resolve this matter we would waive the Early Termination Fee that was assessed to his account Please be advised that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: - Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options - The associated account is in good standing - The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked Please be advised that the associated account is in good standingTherefore, we were able to unlock Mr [redacted] ’s iPhone 5c devicePlease be advised that Mr [redacted] expressed his satisfaction with our resolutionWe apologize for any inconvenience Mr [redacted] may have experienced while attempting to resolve this issue We trust this letter responds to your inquiryIf we may be of further assistance, you can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Dar-Sheen LM [redacted] Dar-Sheen LM [redacted] Executive & Regulatory Services