Sprint Corporation

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] H [redacted] Sprint Case [redacted] Sprint account XXXXX*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] H*** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described an unfavorable customer experience during her attempts to resolve billing concerns on her Sprint account Ms [redacted] stated that she was overcharged from May 1, 2017, to June 18, 2017, due to an incorrect plan setup and unrequested features added to her account Ms [redacted] stated that she was credited $due to the errors; however, she stated that additional credits are outstanding Ms [redacted] requested that she be provided additional credits to her Sprint account or a clear explanation of her billing and why the credits are not warranted We attempted to contact Ms [redacted] via e-mail and phone on July 6, 11, and 12, 2017, and we mailed her a letter to the address on file on July 12, 2017, acknowledging our receipt of her inquiry, as well as our need to speak with her Unfortunately our contact attempts have been unsuccessful, and Ms [redacted] has not yet responded to our messages Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account As such, we must first speak with Ms [redacted] and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint Based on our general review of Ms***’s Sprint account, however, we confirmed that credits totaling $were applied, as promised, although the disputed charges (price plan difference of $5.01, the Total Equipment Protection (TEP) option for $and a $prorated TEP charge that was billed in advance) only totaled $ Her May invoice was slightly higher due to an equipment purchase mid-month that included a shipping fee and higher taxes TEP has now been canceled and her plan updated; however, if she has additional questions or concerns, we encourage Ms [redacted] to contact us at her earliest convenience We regret any frustration this matter may have caused If we can be of further assistance related to these concerns, we invite Ms [redacted] to contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I want to make it very clear here (no matter whether this message will be heard) that we made several very clear requests to Sprint, which by no means would be misunderstoodThe first time we went to the store, ironically they asked us to make a phone call because "local stores don't handle termination ..." Then we made a phone call to clearly request terminationWhen the collection company called me for the over $bill, I confirmed with them very clearly and repeatedly that the account WILL BE TERMINATED after I make the paymentWe also called to terminate the service and made sure the message was correctly delivered.I think they only refund and terminate services for Revdex.com clientsI'm very grateful for the impact Revdex.com can make to support the customers! Regards, [redacted] ***

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] R [redacted] Sprint Account #xxxxx [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] R [redacted] submitted on July 10, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to establish a payment arrangement on her Sprint accountMs [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’s complaintWe realize that situations may arise that prevent customers from making the required payment by the due date and our Consumer Finance department can assist with payment arrangements, if available However, not all payment arrangement requests can be honored According to our records, Ms [redacted] contacted our Customer Care group on July 10, 2017, and requested to establish a payment arrangement However, our Customer Care group informed Ms [redacted] that she is required to remit a payment of $to satisfy the outstanding balance due Regrettably, Ms [redacted] was unsuccessful in remitting the above-reference payment We spoke with Ms [redacted] on July 18, 2017, and relayed the aforementioned information to herHowever, we value Ms [redacted] ’s business and applied a one-time adjustment of $to offset a portion of the charges reflected on her account In addition, we assisted Ms [redacted] with establishing a payment arrangement of $ which was scheduled for processing on July 22, Ms [redacted] expressed her satisfaction in Sprint’s effort to address her concern We appreciate Ms [redacted] taking the time to provide the details of her experience with our Customer Care group and regret any possible misunderstanding that may have transpired in regard to the agreed upon payment arrangement We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If I can be of further assistance, Ms [redacted] may contact me directly by calling the Executive and Regulatory Services Department toll-free at ###-###-####, Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive Services Analyst

October 6, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] filed on behalf of Sprint accountholder, Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attentionIn his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his recent attempts to replace his missing device, citing that he received contradictory information regarding his device replacement or upgrade options He requested that we provide compensation for his time spent addressing his device issues and provide a replacement device to himWe appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience attempting to replace his device We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize her input to improve our training and processesWe identified that Mr [redacted] subscribes to our Total Equipment Protection (TEP) device replacement option, which would have allowed him to replace his missing equipment upon satisfying a required deductible Unfortunately, however, he did not file a claim with our TEP vendor, Asurion, within the requisite day period after the device loss As a result, the claim was declined During our September 27, 2016, conversation, with Mr [redacted] , we explained the information outlined above He advised that he has already arranged the purchase of a replacement device Although we were unable to identify any error on the part of Sprint related to his equipment replacement issue, we applied a $credit to his account to offset a portion of his monthly service charge for the time he was without a device Mr [redacted] expressed satisfaction with our resolutionWe regret any inconvenience these matters may have caused Mr [redacted] If we can be of any further assistance with these issues, Mr [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through FridaySincerely, Stan S.Executive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated she is being billed for an iPhone device that she did not order Ms [redacted] further stated that she has a Samsung Galaxy Sdevice, and noticed she was being billed for both her Samsung Galaxy Sdevice and the iPhone deviceMs [redacted] advised that she needs to upgrade her Samsung Galaxy S6, and she is being told she needs to return the iPhone device in order to upgrade As a result, Ms [redacted] is requesting that we correct the error, adjust the extra $she has been paying, and allow her to upgrade her device Our records reflect that Ms [redacted] purchased a Samsung Galaxy Sdevice under a 24-month lease agreement for line ###-###-####, on August Additionally, we determined that the iPhone device was added to Ms***’s line in errorTo resolve this matter, we cancelled the iPhone device’s lease agreement on Ms***’s line and adjusted $to offset the associated device chargesWe also confirmed that Ms [redacted] is eligible to upgrade her device for line ###-###-#### During our conversation with Ms [redacted] on June 2, 2017, we explained the information outlined aboveMs [redacted] thanked us for our help We appreciate Ms [redacted] for taking the time to provide us with details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize his input to improve our customer service training and processes If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

May 5, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she cancelled her service due to ongoing service issuesShe stated that she was aware of the Early Termination Fees that would apply; therefore, she was expecting her final invoice so that she could turn it into her new service provider who would compensate her for the switching costsMs [redacted] stated that, although she made multiple requests, she had yet to receive the final invoiceAs a result, Ms [redacted] requested to have her final invoice delivered as soon as possible We regret the circumstances that led to Ms [redacted] ’s filing of this complaint Our records reflect that Ms [redacted] ported out her Sprint services on March 4, On March 13, 2017, Ms [redacted] contacted our Customer Care department and requested a copy of her final invoice; however, it was not yet available, as the account’s bill cycle is from the 24th to the 23rd of every monthOn April 28, 2017, we mailed a copy of Ms [redacted] ’s final invoice via certified mail During our discussion with Ms [redacted] on May 4, 2017, we outlined our aforementioned findings Ms [redacted] confirmed receipt of her final invoice; however, she questioned the bill balance and the charge for the monthly service plan in full since the services were not used for the entire monthWe explained to her that Sprint advertises and provides services in monthly increments If services are terminated before the end of the current billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in the customer’s service planAlthough Ms [redacted] elected to port out prior to the bill cycle end date, the full monthly service charge is valid, as it is outlined in our Terms and Conditions of ServicesHowever, in effort to promote customer satisfaction, and bring closure, we offered a one-time account credit of $to offset half of Ms [redacted] ’s service planWe are pleased to inform you that Ms [redacted] expressed her satisfaction with our handling of this matter Accordingly, Sprint considers this matter fully addressed and resolved We regret the circumstances that led Ms [redacted] to cancel her service If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Leslie [redacted] Executive Services Analyst

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that his Sprint account was not updated last month as it should have been after speaking with one of our Customer Care representatives about lowering his total monthly billingMr [redacted] described his unfavorable customer experience during that conversationMr [redacted] requested that we provide an explanation of his charges and a refund of credits promised but not applied We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’s Sprint billingBased on our review of his chosen rate plan and equipment options, we were unable to identify any billing error associated with his accountHowever, our records reflect that Mr [redacted] authorized the removal of our Total Equipment Protection (TEP) options from his four lines of service during his referenced March 13, 2017, interaction with our Customer Care representativesWe have no record of any credits being offered at that time or any price plan change request from him During our April 21, 2017, conversation with Mr [redacted] , we explained the information outlined aboveWe discussed price plan options available to him that would reduce his monthly billing, and he accepted our promotional Unlimited Freedom with Auto Pay PlanMr [redacted] is aware that the plan will become effective at the beginning of his next billing cycle, May 10, 2017, and that his promotional monthly rate of $plus applicable taxes, regulatory fees, and surcharges will continue through March 31, 2018, as long as he maintains our automatic payment option, as required by the plan We also informed Mr [redacted] that, due to significant discounts built into the promotional plan, his employer-based discount will not award at percent as it has done in the past but at $per line of serviceWe also advised him that one of his lines will have an additional $monthly equipment charge until the device lease agreement for that line is satisfied on September 10, In a further demonstration of our commitment to excellence, we applied credits totaling $to his account to re-rate his March and April monthly charges to match those of the promotional price planMr [redacted] expressed his satisfaction with our resolution We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersWith the information in Mr [redacted] ’s account, we were able to identify the representative involved in his referenced Customer Care callPlease be assured that his experience is not indicative of the level of service we expect from our employeesThe feedback Mr [redacted] provided was forwarded to the appropriate management staff for further review We regret any inconvenience these matters may have caused Mr [redacted] but are pleased that we were able to resolve his billing concerns satisfactorilyIf we can be of further assistance with his account concerns, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal complaint of [redacted] ’s submitted on June 8, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the data overage charges assessed to his account in association with his Sprint Pocket device for phone line ending in *** Ms [redacted] stated that Sprint determined that the device was inoperable and he no longer has the above-referenced device, which should have been cancelled since Mr [redacted] further stated that he had an unfavorable customer service experience while attempting to resolve his device concernsMr [redacted] requested that Sprint review this matter, cancel the above-referenced device and apply an adjustment to his account accordingly Sprint has reviewed Mr [redacted] 's complaintAccording to our records, Mr [redacted] activated phone line ending in [redacted] on April 13, At that time, he purchased a Sprint Pocket device at discounted pricing in exchange for two-year Service Agreement, which is scheduled to expire on April 12, Upon the activation of service, the above phone line was enrolled in Sprint’s 3G/4G Tablet plan with limited data allowanceFurthermore, our records reflect that Mr [redacted] exceeded the allotted data within his price plan, resulting in data overage charges totaling $as reflected on his June billing statement Please note that Sprint currently offers a number of tools available to assist customers with the management of their wireless bills and voice, data and text messaging A customer can dial *from their Sprint phone to receive text, data, and voice minute usage via an Interactive Voice Response (IVR) platformExisting customers with a designated preferred communication method on file will be notified if they incur voice, text or data overagesSprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first time In addition, our customers can access and manage their accounts 24/by logging on to MySprint.com Customers can access this site on their smartphone or personal computer to easily view any alerts or notifications involving their account Our records reflect that Mr [redacted] 's account is established to receive text message notifications, per his preferred method of communication As a result, during the June billing period, Sprint sent text message notifications to phone line ending in [redacted] advising him that he has exceeded the data allotment in his price planAfter further review of Mr [redacted] ’s account, we are unable to substantiate that his Sprint Pocket device was deemed defective at our local Authorized Service & Repair Center location We spoke with Mr [redacted] on June 16, 2017, to further discuss his account concerns and relayed the aforementioned information to himDuring our discussion, he requested to cancel the Sprint Pocket device associated with phone line ending in ***We informed Mr [redacted] that his account will be assessed a $prorated Early Termination Fee due to cancelling the above-referenced device prior to satisfying his two-year Service Agreement Although we sustain that the above charge if valid, we offered to waive the Early Termination Fee, as a courtesy, which Mr [redacted] accepted Additionally, we spoke with Mr [redacted] again on June 21, 2017, and he confirmed that the Sprint Pocket device was returned to a local Sprint Retail Store locationWe informed Mr [redacted] that the local Sprint Retail Store confirmed that the above device was returned on June 6, We regret any miscommunication that may have occurred regarding this matterTo retain the account, we offered to issue a one-time adjustment of $to offset the data overage charges and late fees reflected on Mr [redacted] ’s June 15, billing statement, as a courtesyMr [redacted] accepted our resolution and elected to continue service with SprintWe advised Mr [redacted] that the aforementioned adjustments will appear on his July 15, billing statementAccordingly Mr [redacted] expressed his satisfaction in Sprint’s efforts to resolve his account concerns We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our Sprint Retail Store location and our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

May 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction with the process endured regarding the contract buyout promotion with Sprint He states he has followed all steps to submit for the reimbursement gift card; however, he has received conflicting information if he met the criteria or not Due to this, his past due [redacted] bill has remained unpaidIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingDuring our conversation with Mr [redacted] on April 24, 2017, we requested a copy of his [redacted] bill for review Upon receipt, we confirmed the switching fees incurred and expedited shipping of his reward card in the amount of $ On April 27, 2017, we addressed the compensation Mr [redacted] requested in the amount of $ We extended an offer to credit $63.20, which was the current balance on Mr [redacted] ’s account Mr [redacted] did not accept our offer; however, he did confirm that he considered our actions to his complaint resolvedWe appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] is dissatisfied with the functionality of her LG X Power device She states that she believes that her device has had a defect since the time it was purchased and resetting the device has not resolved the issue Therefore, she is requesting that Sprint provide a new device as a replacement All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We spoke with Ms [redacted] on July 6, 2017, and addressed her concerns We explained that because she does not subscribe to TEP, we must respectfully decline her request to replace her device at no cost We confirmed that the manufacturer warranty for Ms [redacted] ’s device is valid until February 21, We explained that if the problem with her device is determined to be a manufacturer’s defect that is covered within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the warranty Customers may be responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Ms [redacted] ’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or if she does not want to send the device to the manufacturer, she may have the device repaired or replaced at a Sprint service and repair center for a fee of $if the device has an issue that is deemed repairable by the Sprint service and repair center If the device is not deemed repairable by the Sprint service and repair center, she has the option to use a previously owned device or to purchase a different device Ms [redacted] stated that she will contact the manufacturer to address her device concerns She agreed to contact us back if we can be of further assistance with this matter We regret any inconvenience this matter may have caused If we can be of further assistance, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

April 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that when she initiated the lease on her iPhone Plus device she was receiving a $Loyalty Credit towards the monthly lease of the deviceShe stated that she updated her service when one of our Customer Care representatives offered her a more cost effective service plan Ms [redacted] stated that she recently realized that the $Loyalty Credit is not reflected on her accountAs a result, she is requesting that we add the loyalty credit to her account In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information As stated in our prior Lease Promotion Loyalty Credit, customers must have a device with an active lease agreement on a qualified legacy plan We regret any misunderstanding that may have occurred related to Ms [redacted] ’s ***gibility for the referenced $promotional Loyalty Credit offer Our records reflect that Ms [redacted] updated her service plan on February 19, 2017, which disqualified her from receiving the promotional credit During our April 13, 2017, conversation with Ms [redacted] , an authorized user on the account, we explained the details outlined above We advised her that we could restore the Loyalty Credit on her account, however; she would be required to switch to the plan she previously subscribed to We advised Ms [redacted] that the current service plan she subscribes is providing more savings compared to her prior plan with the discounts she was receiving Ms [redacted] stated that she would consider the options provided and contact us if she elected to make any changes This offer is valid for a period of days from the date of this response We appreciate Ms [redacted] ’s taking the time to provide us with the details of her experience with our Customer Care representatives We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further review.If we may be of further assistance with this matter, please contact us by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst Tell us why here

June 1, To Whom It May Concern: We appreciate your assistance in bringing Ms [redacted] ’s concern to our attention We apologize for any inconvenience that may have occurred as a result of this matter In her inquiry, Ms [redacted] indicates that she moved to an area that Sprint does not provide coverage As a result, she requests that her account Early Termination Fee be waived in order that she can port her phone number to another carrier She also expressed her dissatisfaction in regard to the level of customer service she received when she attempted to resolve the matterOur investigation of Ms [redacted] ’s network coverage at her new residence address indicates that it is located in a “good” network coverage area Customers should generally receive signal strength sufficient to make and receive calls; however, small pockets of poor service may occur based on obstructions, foliage, and terrain Our network quality team also reported that our network is generally performing within parameters in the area of her residence During our discussion with Ms [redacted] on May 31, 2016, we confirmed that she ported her phone number to another carrier on December 6, 2015, because she was not satisfied with our service coverage in her area We explained to Ms [redacted] that the outstanding balance on her account is valid for unpaid service charges and an Early Termination Fee for a device she received at discounted pricing In an effort to reach an amicable resolution in this matter, we advised her that we applied $in account credits to offset the associated phone’s Early Termination Fee, Monthly Recurring Charges, late fees, taxes, applicable fees and surcharges As an additional courtesy, we also requested that the account be recalled from the outside collections agency and that all negative reporting for this debt be removed Please allow up to days for the process to complete Ms [redacted] stated that the matter was resolved We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have communicated with Beacon Mobile for two weeks and no assistanceI was only given the run aroundwhich is why I am trying to get resolution via Sprinthat needs to happen for me to get business with Sprint rather than all the run aroundand get resoltuion Regards, [redacted]

March 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] , and we appreciate the opportunity to address his concerns Based on the information provided in the inquiry, Mr [redacted] states that he subscribes to an unlimited plan for his phones and has been paying over $per month, instead of $per month that he anticipated He further advises that sometimes his outbound calls and text messages are not successful and that his LG device will not power on Therefore, Mr [redacted] is requesting that we waive his cancellation charges and credit his account for the last two invoices We attempted to reach Mr [redacted] via email and telephone on February and 28, 2017, and then on March 3, 10, and 16, We also mailed a letter to the address on file on March 20, 2017, requesting that he contact us regarding this inquiry; however, it was returned Unfortunately, we have not received a response Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify or authenticate that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We regret that Mr [redacted] ’s experience with our service in his local calling area is falling short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Upon initial review, we confirmed that Mr [redacted] ’s monthly charges are billing correctly per the service plan, equipment installment billing, lease charges, and applicable taxes on file In order to provide a more detailed review of our findings, and to address any additional account and equipment concerns, it will be necessary for us to speak with Mr [redacted] so that he can provide the required account security information We regret any inconvenience that this matter may have caused Mr [redacted] If these matters remain unresolved, or he needs further assistance, he can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services

January 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX4015, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Mr [redacted] ’s concerns to our attention According to the information provided, Mr [redacted] states that due to not receiving promised plan rates and network issues he is experiencing, he elected to port-out his services Mr [redacted] is requesting reimbursement and to be released from his agreements We regret that the coverage in Mr [redacted] ’s area has fallen short of his expectations We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers We confirmed that our network in Mr [redacted] ’s referenced area was operating within parameters and is within Sprint’s “good” coverage during the time he stated that he experienced poor service In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Further, promotions are subject to change and not all devices are compatible with all service plans This information can be viewed in our Terms and Conditions of Service on www.sprint.com Upon upgrading his devices, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreement, which includes a description of the charges in question Based on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation and/or upgrades completed on his account Mr [redacted] previously confirmed that he ported his numbers to another carrier We confirmed that Mr [redacted] remitted a payment for the associated Early Termination Fees and his devices have been unlocked We also canceled the line associated with Mr [redacted] ’s Airave device, and sent him a postage paid return kit to facilitate the return of this device On January 23, 2018, we spoke with Mr [redacted] regarding his concerns, and attempted to follwith him on January and 30, 2018, to clarify any specific concerns regarding his account or the issues raised in his complaint; unfortunately, he has not responded We look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his account Mr [redacted] should have his PIN and security information available when he contacts us We regret any misunderstand that may have occurred If additional assistance is required, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

July 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] submitted on June 21, We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that upon electing to upgrade the devices associated with the three lines of service on her account, she requested to have the upgraded devices placed on Lease Agreements However, she discovered that her devices were not placed on Lease Agreements, which made her ineligible for additional discounts on her account Therefore, Ms [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’s complaint According to our records, in March 2017, Ms [redacted] upgraded the devices associated with phone lines ending in ***, [redacted] and ***, by purchasing three iPhone devices via Sprint’s Monthly Installment program Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon activation of service, Ms [redacted] was provided with a clear disclosure of her equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Installment Billing Agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her current plan During our conversation with Ms [redacted] on June 27, 2017, we relayed the aforementioned information to her In addition, we further advised Ms [redacted] that her account is receiving monthly loyalty credits as indicated on her billing statements In an effort to ensure a satisfactory resolution, Sprint has agreed to apply a one-time adjustment of $to offset a portion of the current account balance Ms [redacted] has expressed her understanding and satisfaction in Sprint’s efforts to address her concern We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact our office toll free at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: We spoke to a Sprint representative I believe it was February and he was going to review the recorded phone message that would reveal the pay off plan that their Sprint representative from Asia made with us when she accepted the payment in full for our three devicesthis has been the problem all alongno one from Sprint gets back to us despite being told that they can listen to the recorded promise that this representative made no one listens to it I don’t understand what is going on we have talked to no less than a dozen or more Sprint people and no one listens to the recording! we were promised goods and services and we got the runaround....(In fact suddenly our account became past due because of the carelessness and WRONG ACTIONS of their representativeAnd no one even cares to listen to the recorded message that that activated all of this undue treatment.The Sprint rep said he would listen to the recorded conversation and then he would get back to us we are still waiting for him to call us back We also reminded him that we are no longer sprint customer so any refund needs to go back to the debit card that we used to pay their Asian customer service girl Regards, [redacted]

Tell us why here...February 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on February 17, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] ’s follfiling expressed her concerns with the delay in receiving a refund check, after turniher Samsung Galaxy Note device at the Sprint Retail Store locationMs [redacted] stated that upon completing her device exchange from a Samsung Galaxy Note to a Samsung Galaxy Sdevice, she was informed that she would receive a refund check of $by December 16, However, Ms [redacted] did not receive the refund check on that dateTherefore, Ms [redacted] requested that Sprint review this matter and honor her refund Sprint has reviewed Ms [redacted] ’s complaintAs stated in our initial response, we regret any miscommunication that transpired between Ms [redacted] and the Sprint Retail Store representativeIn an effort to satisfactorily resolve Ms [redacted] ’s concerns, we engaged the Sprint Retail Stores Management teamAs a result, our Retail Stores Management team has escalated her concerns to have the refund check expedited Upon receipt of Ms [redacted] ’s follfiling, we have confirmed that Ms [redacted] received her refund check of $on February 16, Additionally, we spoke with Ms [redacted] on February 17, 2017, and she confirmed the receipt of her refund checkMs [redacted] further advised that her issue has been resolved to her satisfation We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterIf we may be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ Dar-Sheen LM [redacted] Dar-Sheen LM [redacted] Executive & Regulatory Services

May 27, To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] ***, the daughter of our account holder, stated that her mother contacted our Customer Care department on April 7, to inquire if there was someway to decrease her monthly costsShe stated that her mother was offered a lower priced plan, however, she was not informed of the decrease in minutes and how this might affect herIn addition, she stated that she had her mother contact us again on April 12, to advise us she would be cancelling her service and requested for her plan to be placed back to her previous planShe stated that the plan was not changed and this resulted in overage charges in the amount of $ She stated that she does not believe that this is accurate as her parents have never gone over the minutes in their plan She is requesting a resolution to this issue In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingOur records reflect that Ms***’ plan was changed on April 7, 2016, to a lower anytime minute plan for $a month on each of her two numbers Further, our records reflect that the anytime minute usage was exceeded and as a result Ms [redacted] was accessed overage in accordance with her overage usage rateWe spoke to [redacted] ***, on May 26, and informed her of the above information Although we sustain that the overage charges are valid, in an effort to reach an amicable resolution, we offered to credit the overage charges She accepted our offer and credit in the amount of $was applied to the account The account is closed and reflects a zero balance Ms [redacted] stated that she considers the issue resolved to her satisfactionWe appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize her input to improve our training and processes If we can be of further assistance, MsCole can reach me by calling the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral TimeSincerely, [redacted] Executive Services Analyst

September 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his account We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with being charged $per month for his tablet after he was advised that the tablet would be free at the time of his equipment upgrade He further stated he has been unable to resolve this matter since then, and he is requesting to be refunded for the tablet charges that have been assessed We spoke with Mr***, and reached a mutual resolution for his concerns We reviewed his account and confirmed that the two-year Service Agreement and promotional offer that Mr [redacted] consented to provided the waiver of the cost of his tablet and the waiver of one-half of the $data service plan for one year Otherwise, he would be subject to a prorated Early Termination Fee of up to $plus tax, if the data service for his tablet is canceled prior to fulfillment of his Agreement on March 1, We confirmed that he was not charged anything for the tablet and he received a $monthly credit on his account for the first months of his agreement However, his service charges increased by $per month in April because the last $credit was applied in March Therefore, no Sprint error was found and we are unable to comply with his refund request Due to any possible misunderstanding of the promotional offer and required Service Agreement, one-time credits totaling $were applied to his account as a courtesy to offset $of his $data service plan for the second year of his two-year Service Agreement Mr [redacted] accepted this resolution and he kept his tablet service active We regret any inconvenience that this matter may have caused If Mr [redacted] has any questions regarding this matter, I can be reached by calling the Executive and Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst