Sprint Corporation

February 6, Revdex.com Ward Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX9053, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that he has made multiple attempts to get his device unlocked for use on another carrier’s network and has been unsuccessful As a result, he is requesting the device to be unlocked“Unlocking” is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestic or international); outside of this Sprint does not have the ability to lock a consumer’s device by assigning a password to the phone that would prevent MsSchell from accessing her device’s photos, text messages or other personal information as described in her complaint Additional information about unlocking may be found at www.sprint.comFurthermore, Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase optionsThe associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of daysOur records reflect that Mr [redacted] met the above-referenced requirements and the device associated with the number ending in was successfully unlocked on January 23, We spoke to MsDenise [redacted] , an authorized user on the account, on January 30, 2018, and she confirmed that the device was successfully unlocked In an effort to reach an amicable resolution, we offered and Ms [redacted] accepted a $account courtesy credit She stated that she considers the issue resolved to her satisfactionWe appreciate Mrand Ms [redacted] for taking the time to provide us with the details of their experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value their feedback and have forwarded it to the appropriate management for review and will utilize their input to improve our training and processes We regret any inconvenience that this matter may have caused Mrand Ms [redacted] If we may be of further assistance with this matter, Mrand Ms [redacted] can reach us by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday from 9:a.mto 5:p.m., Central TimeSincerely, Sharon R.Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] TThey stated what I need to restore service I am paying $That's Bill plus cost of phone which I am not going to do I want to going to cost turn phone on Complaint: [redacted] I am rejecting this response because: Regards, Jean R [redacted]

We appreciate your assistance in bringing our customer’s concern(s) to our attention Based on the information provided in the inquiry, Mr [redacted] expressed his concerns with Sprint appearing on his credit report after his account was paid in fullAccording to Mr [redacted] , he was informed that he would receive a letter advising that the account balance was paid in fullHowever, the account could not be deleted from his credit reportMr [redacted] is requesting for his account to be reviewed and for Sprint to be removed from his credit report Sprint has reviewed Mr [redacted] ’s complaint and we have contacted our in house collection department on behalf of Mr [redacted] At which time, we were advised that Mr [redacted] ’s settled his account with the Third Party Collection agencyAs a result, his account would not be removed from the credit bureausHowever, his credit report will reflect that his Sprint account was settled in fullWe apologize for any inconvenience Mr [redacted] may have experienced while attempting to resolve this issue We have contacted Mr [redacted] at phone number [redacted] to discuss his concerns and advise him of our findingsShould Mr [redacted] require further assistance with this matter, we urge him to contact the undersigned at the below phone number We trust this letter responds to your inquiryIf we may be of further assistance, you can reach us by calling the Executive & Regulatory Services Department toll-free at 1-855-848-We are available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ [redacted] Executive & Regulatory Services

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #[redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she was misinformed regarding the billing of her lease charges reflected for phone line ending ***Ms [redacted] requested that Sprint review this matter, and adjust her account accordinglySprint reviewed Ms [redacted] 's account Our records reflect that on June 26, 2016, Ms [redacted] established service for a Samsung Galaxy Sdevice with phone line ending [redacted] at a Sprint retail store via Sprint’s Leasing programPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Ms [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon upgrading her device Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement, Installment Billing Agreement and Lease Agreements which includes a description of the charge(s) in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her equipment agreements on Sprint’s part during the upgrade of her current device As a result, we maintain the the equipment lease and accessory installment agreements are valid and respectfully decline her request for credit We attempted to follwith Ms [redacted] on multiple occasions, however we have not received a response We regret any misunderstanding that may have occurred If Ms [redacted] has additional concerns regarding this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

January 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with a payment being debited from his financial institution in the amount of $on December 20, Mr [redacted] requested that Sprint review this matter Sprint has reviewed Mr***’s complaint According to our records, Mr [redacted] upgraded the devices associated with phone numbers ending in ***, [redacted] and [redacted] on December 22, 2014, via Sprint’s Lease program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon the completion of the terms of the original Lease Agreements, Mr [redacted] upgraded the devices associated with the aforementioned phone numbers on November **, and elected to tuthe previously leased devices As a result, the original Lease Agreements were cancelled and his account was systematically assessed Lease cancellation and Lease Purchase Option fee charges, totaling $As a result, his account reflected a total balance due of $which includes his monthly service charges and applicable taxes as reflected on the November billing statement Regrettably, we did not send Mr [redacted] a return kit to facilitate the return of the devices in exchange for the waiver of the Lease Purchase Option fee charges until, December 9, Due to Mr***’s account being enrolled in our Automatic Payment program, we debited the above amount from his financial institution on his scheduled payment due date Our records further indicate on December 29, 2016, we confirmed that the equipment associated with phone numbers ending in ***, [redacted] and [redacted] was received in our Return warehouse and adjustments were applied to his account to offset the Lease Purchase Option fee charges Furthermore, on December 29, 2016, a refund was approved in the amount of $which will be deposited directly to Mr***’s financial institution Please allow 48-business hours for the funds to be applied Our Executive Service Analyst spoke with Mr***’s on December 30, 2016, to inform him of our findings and resolution During the call, Mr [redacted] acknowledged he understood the information that was provided to him and stated his issue was resolvedWe sincerely apologized to Mr [redacted] for any inconvenience this matter may have caused We regret any inconvenience these issues may have caused Mr*** If we can be of any further assistance with these matters, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

October 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, Christina [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsChristina [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is attempting to upgrade the device on one of her lines of service Ms [redacted] stated that she is experiencing difficulties in her upgrade attempts Our Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint has a Handset Upgrade Program in place for our existing customers and several options are available for eligible customers; however, there are specific requirements for each of those options Customers can determine their upgrade status at any time by visiting sprint.com/upgrade We attempted to contact Ms [redacted] on September 21, 26, and 28, 2017, to discuss her concerns Regrettably, we were unsuccessful in our contact attempts Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the PIN or security information is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Therefore we are requesting that Ms [redacted] contact us at the number provided below at her earliest convenience, so we can complete the authentication of the account and discuss her concerns We regret any inconvenience this matter may have caused If Ms [redacted] ’s concern remains unresolved, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

September 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, Kay [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsKay [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she added a second line of service to her account with the understanding that the device was free and that her bill amount would remain the same She stated that her charges have increased, and that she is being billed for the free phone As a result, she requested to cancel the second line and return the device to Sprint In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that Ms [redacted] added a second line of service to her account on June 5, 2017, under the two for one promotional offer Our records further indicate that she selected 2GB plan at $monthly, and received a $monthly credit to offset the cost of the lease device for the associated line of service ending in During our conversation with Ms [redacted] on September 18, 2017, she confirmed that this matter had been resolved by the retail store of purchase, who allowed her to return the device, and canceled the line ending in 6967, effective on September 11, Further, we applied credit for $to the account to offset the disputed charges associated with the referenced line of service We regret any inconvenience that this matter may have caused Ms [redacted] If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

July 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] ***, Rebuttal Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced follinquiry of Ms [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customer’s concerns to our attention and regret the circumstances that led her to contact your office once more In her inquiry, Ms [redacted] stated she is rejecting our response because the information provided in our response was not accurate, and that she did not decline to discuss the matter In addition, she stated she was informed she would have to make an extra advance payment prior to her due date in order to redeem the $credit reflected on her account Based on the information provided in Ms***’s follinquiry, and in an effort to re-evaluate our position, we have thoroughly reviewed this matter As previously explained in our response dated June 16, 2017, our records reflect that Ms [redacted] activated services on November 26, 2016, and is currently subscribed to our $Unlimited Talk, Text service plan, which also provides a $credit every month when the account is enrolled for automatic payments Our records further reflect that Ms [redacted] contacted Boost Mobile Customer Care on April 27, 2017, to remove the $Call Watch Blocking Bundle, and was provided with a $credit at that time When a subscriber is enrolled for automatic payments our billing system will deduct the full amount of the monthly service charges if the balance on the account is insufficient at the time to cover the full cost of the charges Therefore, in order to redeem the $credit in question, Ms [redacted] would need to make a manual payment less the credit amount During our initial conversation with Ms [redacted] on July 14, 2017, we advised that her request was submitted to upper management for further review and she agreed to a call back from a member of management During our subsequent conversation with Ms [redacted] on July 17, 2017, we agreed to apply a $credit to her Boost Mobile account to offset one month of service as demonstration our of commitment to customer service excellence We are happy to inform that Ms [redacted] agreed and confirmed satisfaction with our resolution We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this issue, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Veronica BExecutive Service Analyst

December 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to fulfill her recent device upgrade order and with the level of customer service provided by our representatives during her attempts to address that concern She requested that we provide the ordered promptly or refund all money remitted toward that order We appreciate Ms [redacted] ’s taking the time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any delay in fulfilling Ms [redacted] ’s referenced equipment order Our records reflect that her order was submitted to us on November 24, 2016, and that, pursuant to standard fulfillment processes, the order was processed timely, with Ms [redacted] ’s order reflecting an expected delivery date of November 27, During our December 12, 2016, discussion with Ms [redacted] , we explained the information outlined above, and she confirmed that her devices were delivered on November 30, As a demonstration of our commitment to excellence, we offered to offset the device upgrade fees assessed to both the two lines of service associated with the ordered devices She accepted the offer, and we applied credits totaling $to her Sprint account accordingly Ms [redacted] indicated her complete satisfaction with the resolution provided On behalf of Sprint, I apologize for any inconvenience these matters may have caused Ms [redacted] , and we appreciate her continued business If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Russell [redacted] Executive Services Analyst

April 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in once again bringing our customers’ concerns to our attention In Mr***’s complaint, he stated that had been waiting over two weeks for his device replacement through the Sprint Advanced Equipment Exchange programMr [redacted] further advised that he was dissatisfied with the level of service that he received while attempting to resolve this matter We spoke with Mr [redacted] on April 18, 2017, and he confirmed that his device issue was resolved As a one-time courtesy, we applied a credit of $to his account Mr [redacted] will see this credit reflected on his next invoice We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our customer service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If he has any further questions regarding this matter, Mr [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Analyst

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Ms [redacted] is requesting to cancel her brother’s account who she has Power of Attorney over due to his recent health concerns Ms [redacted] reports that she has attempted to address this issue on multiple occasions; however, her concern remains unresolved Ms [redacted] is requesting that this issue be reviewed and his account be cancelled effective immediately We regret any inconvenience these concerns may have caused During our conversation with Ms [redacted] on July 25, 2017, we confirmed that her brother purchased a new phone on May 28, Due to the account holder, [redacted] ***, suffering a stroke and becoming disabled, she attempted to return the device June 3, She advised that the store would not accept the device back without the boxMs [redacted] also has power of attorney and advised them of the circumstances, but they were unable to assist In an effort to resolve her concerns, we agreed to cancel the account and waive the remainder of the Installment Billing agreement with the return of the device and receipt of the Power of Attorney A return kit was sent to Ms [redacted] and we received the Alcatel device back in our warehouse as of August 3, Ms [redacted] also provided the Power of Attorney and the account is now cancelled Ms [redacted] confirmed that her issues have been addressed and resolved to his satisfaction We appreciate Ms [redacted] taking time to provide details of her experienceWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] concerns will be forwarded to the appropriate managerial staff for further review If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely, Tracey FExecutive Services Analyst

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction with the level of customer service that he received from our Retail and Customer Care representatives while trying to resolve a refund issue Mr [redacted] advised that on September 16, 2016, he visited our store to setup a new account with Sprint with two lines of service, and traded his iPhone device and used the $credit as down payment However, he went back to the store the on September 24, 2016, to cancel his service due to poor coverage, and was told he will receive a refund check for the down payment However, he stated that he has not received the refund and he is requesting assistance with this matter Our records reflect that Mr [redacted] started service with us on September 16, 2016, with two lines of service, and traded in two iPhone devices and received a phone recycle credit of $308, which was used as the down payment Mr [redacted] ported out his lines to another wireless provider on September 24, We determined that he has not been refunded the $phone recycle credit To resolve this matter, we processed a refund for $in the form of a check, which was mailed to the address on file Mr [redacted] can expect to receive the refund check within to days During our June 20, 2017, conversation with Mr***, we explained the information outlined above Mr [redacted] thanked us for resolving his issue We have made a serious commitment to provide the clarity and reliability our customers expect from a wireless service by continuing the enhancement of our network throughout the nation Once the coverage in Mr***’s area improves, we hope that he will again consider Sprint as his wireless service provider We appreciate Mr [redacted] for taking time to provide details of his experience with our Retail and Customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the loss of Mr***’s business, but are pleased that we were able to resolve his refund concern to his satisfaction If we can be of further assistance with these issues, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I did not have a balance on my accountThey added one in order to "credit" and close my accountI did not receive all of what I asked forThis complaint is unresolved and they closed my account in an attempt to discourage any contact from me Regards, Patricia B***

September 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To whom it may concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she elected to cancel Sprint services during her 14-day Sprint Satisfaction Guarantee and returned the devices to the point of sale, but was billed for the returned devicesShe is requesting a credit for the devices returned Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our equipment You can return and/or exchange your equipment at the point of sale within that time period for a full refund Sprint assesses a $restocking fee for returns and exchangesThis policy may not reflect the additional return policies of our authorized 3rd-party dealers or retailers Further information regarding our Return Policy can be viewed on our website at [redacted] We have verified that all charges billed for the returned devices have been creditedFurther, we have verified that the remaining service charges on the account have been waived as a courtesyAt this time, Ms [redacted] ’s Sprint account is closed with a zero balanceWe regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central TimeSincerely, John CExecutive Services Analyst

October 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, Laurie A [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsLaurie A [redacted] , submitted on September 10, We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Ms [redacted] , she states that she has had an unfavorable customer service experience while attempting to address her inability to access her online Sprint accountShe states that she has concerns regarding the billed charges and a missing paymentAs a result, Ms [redacted] is requesting the ability to view her bill online and an account credit for a missing payment We spoke with Ms [redacted] on September 29, 2017, and October 2, 2017, regarding her concernsMs [redacted] submitted a copy of her bank statement reflecting a payment to Sprint in the amount of $on August 6, After account review, we confirmed that the payment in question was for an activation fee and taxes paid in store for line ending in ***The activation fee and taxes are for an equipment purchase and will not reflect to the account as a payment for service In response to her inability to access her online Sprint account, we partnered with our back office for further investigationOur office is currently still working with Ms [redacted] toward a resolution As a result, this inquiry will remain in escalated status in our office We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused If I may be of further assistance regarding this matter or to accept our offer, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, [redacted] * [redacted] *Executive Services Analyst

October 2, Revdex.com of Greater Kansas CityWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , James [redacted] Sprint Account xxxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrJames [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his monthly charges being higher than the amount quoted to him when he added to tablet lines of service to his existing account and with our requiring him to return his leased equipment to us when he terminated his services as a result of that unresolved billing dispute He also described his unfavorable customer experiences during his attempts to address those concernsWe regret the circumstances that led to Mr [redacted] ’s decision to terminate his Sprint services, as well as any misunderstanding that may have occurred regarding his Sprint charges or his equipment lease agreements Our records reflect that Mr [redacted] activated his two initial lines of service with devices for which he accepted 24-month lease agreements on January 28, At that time, he subscribed to our 12GB Data Shared Plan at a monthly rate $including the device lease charges before applicable taxes, surcharges, and other account charges, such as his $Account Spending Limit fee, Total Equipment Protection (TEP) device insurance coverage, and late payment charges Our records further reflect that Mr [redacted] added his two noted lines of tablet service to his account on January 16, Although those two tablet devices were presented to him as free, monthly charges were assessed to his account for services to those devices As such, and based on Mr [redacted] ’s chosen rate plan, equipment, and other account choices, we were unable to identify any billing error associated with his Sprint accountIn addition, as outlined in the terms of Mr [redacted] ’s signed device lease agreements, leased equipment remains the property of Sprint and must be returned to us upon the completion of customers’ lease agreements or when a customer’s Sprint services are terminated Customers also have the option of purchasing leased equipment by satisfying the Device Purchase Option charge at the end of their lease term Unfortunately, our attempts to contact Mr [redacted] via telephone and e-mail to discuss his reported concerns in detail on September 20, 25, and 26, 2017, were unsuccessful We also sent a letter to MrHardin at his billing address of record via U.SMail on September 26, 2017, acknowledging our receipt of his inquiry and inviting him to contact us directly for assistance To date, we have not yet received any response from him We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We believe that we can fully address Mr [redacted] ’s reported concerns, and we look forward to having the opportunity to do so As such, if these matters remain unresolved, we invite Mr [redacted] to contact me directly by calling our department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

Thank you, Sprint did help after your request for a resolutionThank you[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMoreover, the businesses efforts to ensure this issue does not occur with any other incoming clientele they may have in the future has provided me with s sound mind and restored my confidence in Sprint's business practicesWe will be continuing our services/agreement with this company solely due to their outstanding manner of resolving this issue Regards, [redacted]

March 8, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that when he activated service in November 2014, he leased two Galaxy SSport devices Further, he stated that the sales representative informed him that the devices would be his at the end of the lease agreement Mr [redacted] stated that he fulfilled his lease agreements in November 2016, however, we continued to bill him a $month-to-month lease fee on each device and informed him if he canceled the account he would be billed a $lease purchase price on each device Mr [redacted] ported-out his services on January 29, 2017, and was automatically billed the $end of lease purchase price for each device As a result, Mr [redacted] is requesting that we credit the additional monthly lease charges he incurred after he fulfilled his lease and waive the $end of lease purchase price on each device Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Mr [redacted] may have received regarding his lease agreement and appreciate his feedback regarding this issue The details of his experience will be forwarded to the appropriate managerial staff empowered to make changes in this areaEffective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease Upon the activation of his account, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchase price, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his Lease Agreements, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his agreements on Sprint’s part during the activation of his devicesDuring our conversation with Ms [redacted] ***, an authorized subscriber on the account, we provided the above informationFurther, we advised her that, our records reflect that on November 8, 2014, Mr***, the account holder, accepted a 24-month lease for each of two Samsung Galaxy SSport devices that were activated on his account Additionally, since services were ported out, which automatically canceled the account and the associated agreements, the lease purchase option price was automatically billed, per the terms of the Lease Agreement as stated above We advised Ms [redacted] that although the lease agreement signed at the point of sale is valid, in an effort to reach an amicable resolution, we agreed to credit $to offset one of the end of lease agreement purchase price She accepted the offer and is satisfied with the resolution We regret any inconvenience this matter may have caused If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely Tobias T.Executive Services Analyst

July 28, Kansas City Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] and [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mrand Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with receiving a bill after cancelling services with Sprint and returning their devicesMr [redacted] requested that Sprint review this matter and apply an adjustment to their account accordingly We regret any misunderstanding that may have occurred related to the terms of Mr [redacted] ’s Sprint accountOur records reflect that the account was cancelled on July 3, Their current bill cycle ended on July 11, and the charges of $145.83, on the account were for services utilized from June 12th through July 11th Accordingly, Sprint considers these charges to be valid We spoke with Ms [redacted] on July 25, 2017, on behalf of the account holder, Mr [redacted] and explained the information outlined aboveWe also informed her that we are unable to identify any billing error on Sprint’s partMs [redacted] indicated her understanding of the information providedAlthough, we sustain that the aforementioned charges are validIn an effort to resolve this matter, we offered to credit her account in the amount of $113.83, leaving Ms [redacted] responsible for the remaining account balance due of $This credit will appear on Mr [redacted] ’s August billing statementMs [redacted] stated that upon receipt their August billing statement, she will pay the remaining balanceMs [redacted] indicated her satisfaction with our resolution We regret any inconvenience this may have caused Mrand Ms [redacted] If we can be of further assistance with these concerns, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] * Executive Services Analyst