Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: After months of calling several times a week, I was finally able to find someone who agreed to take care of my situation What I found is that although each representative stating they would document my account with all of the details and changes would be processsd, they did not I called at least times and each time I would have to explain the situation over again, they would do their research, and either tell me that they took care of the issues or will have someone call be back to take of it These calls would last about hrs and it was disappointing each time I would have to call back and discover that my previous calls might as well not have existed Even the last guy who finally helped me really did not have a clue as to what was going on He questioned my intentions as if he did not believe that I was being truthful my situation just like all of the others and had to keep putting me on hold over and over while he was doing research trying to determine the truth It should not have taking this long to resolve my profit I should not have had my story questioned each time I called and insinuate that I was being dishonest I should not have been repeatedly told that I just didn't understand the bill and that I was wrong I should not have had to argue with several representatives to check their records and their wharehouse to confirm they received the returned devices for minutes or so as they would tell me they never got it, even though I had the shipping details and tracking number Practically each time I called a was treated as if I was not being truthful or that I just didn't understand the bill Horrible service for such a major company like Sprint No one should be treated as a cheat or too stupid to understand the process as I was for months! Regards, [redacted]

May 10, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] R [redacted] Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] R [redacted] regarding Sprint account XXXXX*** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to find out why her balance is fluctuating each month Ms [redacted] has had Sprint services for seven months, and she states her monthly bill has not been the $she says that she was offered As a result, she requested that we cancel her account.We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding Ms***’s monthly chargesAfter she was quoted a monthly cost of $she added a tabletI offered to take back the tablet and advised that her new monthly invoice would be $before taxes for both of her remaining phone lines Ms [redacted] declined and stated that she would rather cancel the entire account Although we hate to lose her business, we assisted Ms [redacted] with the cancellation of her services.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction If we can be of further assistance regarding these matters, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely,Dianah A.Executive Services Analyst Tell us why here

December 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Deiria M [redacted] Sprint Account XXXXX2593, Darious M*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsDeiria M [redacted] on behalf of MrDarious M*** We appreciate you bringing our customers’ concerns to our attention According to the information provided, MsM***, an authorized end user on the account, is disputing the $Subsidized Phone charge In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information Upon activating services, MrM [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchases and all other applicable fees and charges Furthermore, we were able to locate a signed copy of his electronic service agreement which includes a description of the charges in question Based on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation and upgrade of the current devices on the account MrM [redacted] is subscribed to our Unlimited Freedom plan which is $per month for the first line and $for the second line with a non-discounted device An additional $monthly Subsidized Phone Charge per line is billed when a discounted device is activated on phone lines with this service planThe $Subsidized Phone Charge is a valid charge billed to any line with a device purchased at a discounted rate in exchange for a two-year Service Agreement Although the $Subsidized Phone Charge is valid, as a one-time courtesy, we applied credits totaling $to offset this charge for the remainder of his two-year agreement MrM [redacted] will see these credits reflected on his next invoice If I may be of further assistance with this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at 1-844-282-ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

Revdex.com: Thank you for the update.The only remaining issue that I don't agree with is that after my auto payment is processed each month on the 25th I have a past due notice of usually $which is the equipment credit that does not cycle on my account until the 2nd of the month.I understand this is a system issue with Sprint; however, I don't want my credit ruined over $due to a system issueThe Sprint system does correct itself on the 2nd of the month; however, there are those days from the 25th until the 2nd that shows my account is past due.I would ask that this matter be addressed in writing so as not to cause any confusion and/or further issues I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Tell us why here...April 25, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on April 18, We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr***’s follfiling expressed his dissatisfaction with the previous response providedMr [redacted] further expressed his dissatisfaction with experiencing a delay in exchanging his Samsung Galaxy Note device, due to the recall by the manufacturer, to a pre-owned Apple iPhone deviceMr [redacted] further expressed his dissatisfaction with Sprint’s inability to offer a loaner device during the time period in questionMr [redacted] stated that he requested to purchase an iPhone 6s device with a monthly installment billing charge of $per month; however, he was informed that the monthly installment billing charge would be $per monthSubsequently, Mr [redacted] stated upon attempting to add another line of service to his account and he received the monthly installment billing charge of $per month, per his original requestAdditionally, Mr [redacted] expressed his concerns with the lack of data connectivity while utilizing Sprint’s service in his home calling area of Albuquerque, NMFurthermore, Mr [redacted] stated that he believes that the costs of his monthly recurring charges are incorrectIn addition, he had an unfavorable customer service experience while attempting to resolve his account concernsTherefore, Mr [redacted] requested that Sprint review these matters, cancel phone line ending in [redacted] and remove the respective agreement without further cost to himLastly, he requested to transfer the LG Vdevice to phone line ending in ***, process a refund to him for the charges associated with the return of the Samsung Galaxy Note device, adjust his account and provide him with clarification of the 50% off the competitor plan Sprint has reviewed Mr***’s complaintAs stated in our initial response, we spoke with Mr [redacted] on February 23, 2017, to further discuss his concernsDuring that conversation, we advised Mr [redacted] that we would investigate his concerns and follwith him accordingly Please be advised that per Sprint’s Terms and Conditions of Service, Sprint does not require the provision of a temporary replacement device while the customers’ primary device is actively engaged under care for service, repairs, maintenance and/or diagnostic testingWe regret any difficulty Mr [redacted] may have experienced with the replacement of his recalled Samsung deviceSprint has no higher priority than our customers, and customer safety while using our products is synonymous with that prioritySprint worked closely with Samsung to notify customers of the potential battery issue with the Samsung Galaxy Note device and to ensure that options were in place for customers who purchased that model to immediately exchange to a different device model Please note that customers are responsible for sales taxes upon exchange of their deviceThese taxes are assessed by Sprint on the behalf of local, state, and Federal governments, which cannot be waivedThe taxes and any down payments for their original device, and the replacement device, would be added back as a service credit within days of the exchange in questionFurthermore, any Upgrade, Activation, and restocking fees will be waived and customers who are eligible to receive a $promotional service credit with the purchase of another Samsung device Our records indicate that Mr [redacted] contacted our Customer Care Group on several occasions to advise that he was unable to request an exchange for the Samsung Galaxy Note device associated with phone line ending in [redacted] via our website, www.sprint.comIn response to his device concern, our Customer Care group encouraged Mr [redacted] to visit the local Sprint Retail Store location for further assistance with exchanging the Samsung Galaxy Note device According to our records, Mr [redacted] is currently utilizing the Samsung Galaxy Note device associated with phone line ending in ***Our records do not reflect that Mr [redacted] purchased an iPhone 6s device for the monthly installment billing charge in questionUpon review of our records, we are unable to substantiate the monthly installment billing charge that Mr [redacted] has referenced in his filingFurthermore, we must respectfully deny his request to remove the monthly recurring charge of $per month upon transferring the LG Vdevice to phone line ending in [redacted] as well as process the cancellation request for phone line ending in [redacted] due to being associated with an active Installment Billing AgreementShould Mr [redacted] wish to make changes to his account and modify the terms of his agreement with Sprint, he must contact the undersigned directly to discuss this matter and to make the requested changes to his account, if applicable We regret that the coverage in Mr***’s service area is falling short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersOur research into this matter determined that our network serving the area near Mr***’s billing address is located within Sprint’s “good” coverage area and was operating within parameters during the time he stated that he experienced poor service Please note, as stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWe recommend that Mr [redacted] take his device or devices to a local Sprint facility to be diagnosed With regard to the cost of Mr***’s monthly recurring charges and clarification of Sprint’s 50% off competitor plan, our records indicate that Mr [redacted] selected the 50% competitor plan for his account and his monthly rate totals $per monthThis includes monthly service charges, monthly installment billing charges, excluding taxes, fees and SurchargesBased on our findings, we are unable to identify any billing errorsPlease note effective November 20, 2015, customers portifrom selected wireless carriers may be eligible to participate in the 50% off competitor planTo participate in the 50% off competitor plan, qualified customers must poa new line of service to Sprint during the promotional period, with non-discounted equipmentThis special half-off competitor plan pricing includes unlimited talk & text, and Data shares across eligible phones and tablets through May 31, Sprint Mobile Hotspot service contributes to shared data allowance and on-network data overage $per gigabyteFor more information about Sprint’s 50% competitor plan promotion, please visit www.sprint.com/halfprice In an effort to ensure a satisfactory and mutually acceptable resolution, we would like to offer Mr [redacted] a partial adjustment of $to his account to offset a portion of the monthly recurring charges as reflected on the January and February billing statementsSince our initial conversation, we have attempted to follwith Mr [redacted] on February 27, 2017, March 3, 7, and of 2017, to relay the aforementioned information and resolution to himUnfortunately, we have not received a return call from Mr***Should Mr [redacted] wish to accept our proposed offer, we encourage him to contact the undersigned directly at the phone number noted below within days from the date of this response Upon receipt of Mr***’s follfiling, we have attempted to contact him via phone and e-mail on April and of to reiterate the aforementioned information to him, without successWhile we regret that Mr [redacted] may disagree with our position, we are confident that his concerns were addressed and resolved to the best of our abilityConsequently, all further inquiries regarding this matter will be met with the same response We appreciate Mr [redacted] taking time to provide details of his experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve these mattersIf we can be of further assistance with these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

October 7, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: [redacted] *** Revdex.com File # [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] *** This complaint was served to Sprint on October 4, We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’ filing expressed her dissatisfaction with the account changes that were completed on her account, while replacing her Samsung Galaxy Note device as a result of Samsung’s recall Ms [redacted] stated that her phone number was changed and she was required to pay the suggested retail price, plus taxes for the replacement Samsung Galaxy Note device Ms [redacted] requested that Sprint honor her original Installment Billing Agreement and provide her with a refund for the taxes that were required for the replacement device Ms [redacted] would also like to be assured that her monthly invoice will not exceed $per month, plus related taxes and fees for the next months Sprint has reviewed Ms***’ account According to our records, due to an inadvertent error, Ms***’ phone number ending in [redacted] was cancelled, resulting in loss of her phone number and her account being assessed accelerated Installment Billing charges In addition, she was required to remit an immediate payment to cover the taxes for the new replacement device As a result, on October 5, 2016, we contacted Ms [redacted] to discuss her concerns During that call, Ms [redacted] stated that this matter was previously resolved As such, we confirmed on September 24, 2016, Sprint applied a total adjustment of $to her account to offset the accelerated equipment charge and on October 2, 2016, to offset the disputed tax payment, a credit of $was applied to her account to offset a portion of the cost of an accessory purchase, which was processed at the Sprint retail store location Ms [redacted] further stated that end-user agreed to keep the new phone number ending in [redacted] and no further changes should be completed on her accountMs***’ account is currently on the Unlimited Freedom plan The Unlimited Freedom plan is $per month for the 1st line of service plus $per month for the 2nd line of service, plus applicable taxes and surcharges in addition to her Total Equipment Protection and any additional features that the Ms [redacted] may add to the accountWe apologize for any inconvenience this matter may have caused Ms*** If Ms [redacted] would like to further discuss this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

November 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We apologize for any inconvenience that she may have experienced as a result of this matter According to the information provided in the complaint, Ms [redacted] indicates that a third party store manager advised her that she would receive the Galaxy SBuy One Get One (BOGO) promotion when she activated two Galaxy Sphones on her accountShe also states that the third party store’s assistant manager, and the third party store’s parent company, later advised her that she did not qualify for the Galaxy SBOGO promotion because her two Galaxy Sphones were activated prior to commencement date of the promotion As a result, Ms [redacted] is requesting that she receive the Galaxy SBOGO promotion for the two Galaxy Sphones activated on her accountShe is also requesting that an account credit be applied to offset the lease charges previously assessed to her account for one of the Galaxy Sphones And last, Ms [redacted] expresses her dissatisfaction with the level of customer service she received when she attempted to resolve this matter During our discussion with Ms [redacted] , we advised her that the Galaxy SBOGO promotion commenced on August 5, 2016; however, the above-referenced Galaxy Sphones were activated on August and 4, Therefore, we confirmed with her that her two Galaxy Sphones are not eligible for the Galaxy SBOGO promotion However, in view of any possible misunderstanding regarding this matter, and to demonstrate our commitment to world-class customer service, we applied a $account credit to offset months of the lease charges assessed for one of the Galaxy Sphones Ms [redacted] indicated that the matter has been resolved to her satisfaction We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback If Ms [redacted] needs further assistance regarding this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] After multiple phone conversations with Sprints customer service rep [redacted] she continued to reassure me that no mistake was made on their behalfVery untrue, my service was interrupted twice in month and they say they have no record of it which I don't understand seeing as how I visited sprint locations to have it reconnectedAlso they said I made a payment of 175$ that I owed which is 100% I never agreed for that payment to occur and had no notice or knowledge that I owed anything besides the agreed upon 185$ for my buyout planSprint is impossible to deal with over the phone no matter how many time I show proof of them being wrong they just continue to repeat the same things and offer me a 20$ "fix." This company is garbage and their customer service sucks therefore I refused to answer the phone for them because I see no point in doing so if I have to keep repeating myself for them to tell me I'm wrong again

September 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , Tanya O [redacted] Sprint Account xcxxx3198, Judy O*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsTanya O***, submitted on behalf of the account holder, MsJudy O*** We appreciate your assistance in bringing our customer’s concerns to our attention According to the inquiry, MsO [redacted] states that Sprint is sending collection letters to her mother, MsJudy O***, for an account she does not haveShe states that she contacted our Customer Care department to discuss this matter and was informed that someone would contact her from the Fraud department; however, she states no one has contacted her MsO [redacted] further states that she attempted to address this matter at the Sprint store, but was unable to provide the account security information, because her mother did not setup the account As a result, she seeks assistance with this matter and requests that the collection calls cease Please be advised that we spoke with MsTanya O [redacted] and advised her that our Fraud Management department has investigated this matter As a result of our investigation, we recently confirmed subscription fraud has occurred on an account established in MsJudy O***’ name As a result, we closed the fraudulent account and adjusted the outstanding balance Therefore, MsJudy O [redacted] will not be responsible for any charges related to referenced account To prevent the unauthorized activation of another account using MsJudy O [redacted] personal information, we have added instructions to our database that will require individuals attempting activation using her personal information to visit a local Sprint store for identification verification A valid picture ID, Social Security card (Tax ID if business acct), and a current lease or utility bill will have to be presented in person before an account can be established We are committed to maintaining quality customer care and high levels of data security We regret this incident occurred and regret any inconvenience If we can be of further assistance with this matter, MsO [redacted] can reach me toll-free at 1-855-848-3280, extension I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate finally being able to speak with a representative who listened to my complaint and acknowledge the error and in addition to apologizing, offered and followed through with a resolve that was acceptable to as the customer I've been assured that the monthly credit of $($xphones) will be applied to my account for the remainder of the Samsung Jcontract And lastly as promised, the $in credits is currently showing on my cellular account Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I don't agree with everything stated during the billing cycles, but I am satisfied that the account has been closed with a zero balanceI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your help Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, James B***

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on June 11, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she expressed her dissatisfaction with her Samsung Galaxy SEdge device malfunctioning associated with phone line ending in ***Ms [redacted] further expressed her dissatisfaction with being misinformed about the terms and guidelines of Sprint’s Total Equipment (TEP) plan at a local Sprint Retail Store location Ms [redacted] requested that Sprint review this matter and allow her the ability to cancel her account without further cost Sprint has reviewed Ms [redacted] ’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We spoke with Ms [redacted] on June 1, 2017, to address her equipment concerns At that time, we advised Ms [redacted] that because she does not subscribe to TEP; therefore, if she is experiencing a problem with her device she may visit her local Sprint service and repair center for diagnostic testing At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMs [redacted] is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty Further we are unable to substainate that Ms [redacted] was misinformed about the TEP insurance at a Sprint retail locationWe apologize for any miscommunication that may have occurred regarding this inquiry If the problem with Ms [redacted] ’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, he may have the device repaired or replaced at a Sprint service and repair center for a fee of $ If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device Furthermore, on June 11, 2017, Ms [redacted] ported-out phone lines ending in [redacted] and [redacted] to another wireless service provider prior to fulfilling the terms of her Lease Agreements, effectively cancelling her accountAs a result, Ms [redacted] ’s account was assessed the remaining Lease cancellation charges and Lease Device Purchase Amount charges totaling $as reflected on her June 13, 2017, billing statementWe spoke to Ms [redacted] on July 6, 2017, and discussed our final outcomeIn an effort to ensure a satisfactory and mutually acceptable resolution, we explained that her outstanding account balance is valid As such, we must respectfully deny her request to adjust the aforementioned account balance However, in an effort to ensure a satisfactorily resolution, we offered a one-time courtesy adjustment totaling $to offset the monthly recurring charges and taxes as reflected on her May 13, through June 13, billing statementsThis adjustments will appear on Ms [redacted] ’s July 13, billing statementsAccordingly, Ms [redacted] accepted our resolution and she informed us that this matter has been addressed to her satisfaction and did not require further assistance We appreciate Ms [redacted] taking the time to provide us with the details of her experience with Sprint’s Customer Care group and Retail Store location We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

May 25, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in the complaint, Mr [redacted] expressed concerns about the service provided by some of our retail store representatives He stated that he was informed the location was not a service and repair center after he had waited over an hour As a result, Mr [redacted] requested that there should be signs out to indicate types of service provided, and improvement in the customer service at the retail stores Upon account review, we show that on May 7, 2017, Mr [redacted] visited one of our retail stores; however, he was later referred to the nearest service and repair center We regret his dissatisfaction with the level of service provided at the retail store locationWe spoke with Mr [redacted] on May 25, and informed him that Sprint is committed to providing the best service to our customers He confirmed that his service and repair related issue has been resolved However, we apologized for his experience, and thanked him for his feedback For customer loyalty and appreciation, we offered and applied a one-time $credit to his current bill The account balance after the credit was $ He accepted and confirmed satisfaction with our resolution We appreciate Mr [redacted] taking time to provide details of his experience with retail/service and repair channels We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further reviewWe regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Mr [redacted] should contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a re [redacted] why you are rejecting the responseIf no re [redacted] is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I am not satisfied with the outcome and would like to speak with someone else to discuss a resolution Regards, Eric L***

Tell us why here...August 17, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on August 3, We appreciate your assistance in bringing our customer’s concern to our attention Mr [redacted] ’s filing stated he was having an issue with his device and visited a retail locationAccording to Mr [redacted] , the representative damaged his SIM card, and his device stopped workingTherefore, Mr [redacted] stated he visited another retail location and purchased a new SIM card; however, his device did not workAs a result, Mr [redacted] requested that Sprint apply a credit to offset the upgrade fee According to our records, on July 31, 2017, Mr [redacted] visited a service and repair Center regarding the device associated with phone line ending in ***On August 1, 2017, Mr [redacted] upgraded his device associated with phone line ***Therefore, Mr [redacted] incurred an upgrade fee of $ To resolve this matter, our Customer Care team applied a courtesy credit of $to Mr [redacted] ’s account to offset the upgrade feeWe contacted Mr [redacted] on August 17, 2017, confirmed this matter was resolved to his satisfaction We apologize for any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf Mr [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive & Regulatory Analyst

October 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Rebecca [redacted] Sprint Account XXXXX***, James [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] , who wrote in on behalf of the account holder MrJames [redacted] , stated that on September 21, 2017, when she called our Customer Care department to inquire about international calling options, she was informed of an Unlimited Freedom plan that would be prorated the week she was going to travel internationallyShe stated that she then went online and found a more affordable option She stated that on September 25, 2017, she called our Customer Care department and the representative confirmed what she viewed online was correct information She stated that the representative advised her she was eligible for a device upgrade, and she was then transferred to Telesales where the only option she was provided with was a lease option She stated that she believed that she would still be eligible for discounted equipment with a two-year agreement, which she had taken advantage of previously She stated her dissatisfaction that we no longer offer this option As a result, she is requesting to purchase discounted equipment with a new two-year agreement Sprint no longer sells two-year discounted pricing, or subsidized, phonesThere are benefits and value of Lease & Monthly Installment purchasing optionsTablets and MBB devices can still be purchased with a new two-year agreement We spoke to Ms [redacted] on October 9, 2017, and provided her with the above-referenced information She confirmed that her questions have been answered regarding international calling to her satisfaction She stated that she wanted to provide feedback regarding our discontinuing subsidized equipment purchases with a two-year agreement We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize her input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

August **, Revdex.com Ward Parkway, Suite Kansas City, MO 6** Re: Revdex.com File [redacted] , [redacted] Sprint account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] *** We appreciate the opportunity to address his concerns Based on the information provided in Mr***’s inquiry, he is requesting that we unlock his Apple iPhone 6s deviceUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options; The associated account is in good standing; The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of daysWe confirmed that Mr***’s iPhone 6s device associated with the phone number ending in [redacted] is eligible for SIM unlocking Please note that the SIM unlock information was transmitted to this device on August 8, We regret any inconvenience that this matter may have caused Mr*** If he needs further assistance with this matter, he can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I spoke to a MrSean Jones on several occasions most recently last Wednesday, 2/at which time he committed to speak to the local Sprint store manager about switching out the phones we leased (recommended by store staff) and have been nothing but problems ever since Problems include delayed texts, multiple sent/received texts, SIM cards not working, no phone service, and the screens starting to black out.I am willing to close this matter when Sprint agrees to cancel our phone lease and replace it with another Regards, [redacted]

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] S [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above–referenced complaint of Mr [redacted] S [redacted] submitted on July 12, We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr [redacted] stated that he purchased a screen protector for his device at a local Sprint Retail Store locationHowever, his accessory was defective and attempted to exchange it at the Retail Store location, without success Mr [redacted] also expressed his concerns with his interactions with the Sprint Retail Store representativeTherefore, Mr [redacted] requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintWe spoke with Mr [redacted] on July 20, 2017, and in an effort to ensure a satisfactory and mutually acceptable resolution, Sprint has agreed to apply a one-time adjustment of $to offset a portion of the accessory chargeMr [redacted] confirmed that he was satisfied with the resolution provided We appreciate Mr [redacted] taking time to provide details of his experience with at the Sprint Retail Store locationPlease be assured that this experience is not indicative of the level of service we expect from our employees The feedback provided has been forwarded to the appropriate management staff for further review If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive Services Analyst