Sprint Corporation

July 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that when she purchased a new device, she was advised that the device was unlocked However, she recently cancelled her services and attempted to use the device with her new wireless service provider and was advised that the device was locked She stated that she informed that the device would be unlocked the next day; however, it was five days before the device was unlocked As a result, she requested to receive a refund for the purchase price of the device Unlocking a device is a general term that refers to one or more types of device unlocking Master Subsidy Lock (MSL) unlocking refers to providing a MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the Subscriber Identity Module (SIM) slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally) Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some function***ty of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase optionsThe associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of daysDuring our conversation with Ms [redacted] on July 14, 2017, we explained that our records reflect that when she cancelled her service, the device was inadvertently not unlocked due to system issuesWe regret any inconvenience that matter may have caused Ms [redacted] and as of June 29, 2017, the device was unlocked Therefore, we respectfully decline her request to provide a refund for the device We appreciate Ms [redacted] for taking the time to provide us with her feedback regarding our customer service representatives We are continually seeking ways to improve the qu***ty of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further reviewIf I may be of further assistance regarding this matter, Ms [redacted] can reach me by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

June 16, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she canceled her account after experiencing multiple billing issues According to Ms***’s inquiry, she indicated that she conceded her billing dispute when she accepted an offer to settle her outstanding account balance for $261, which she paid She stated that subsequent to her noted payment, she later received a collection notice from a second outside collection agency (OCA), which she disputes As a result, Ms [redacted] has requested a $credit for the two $Visa gift cards she believes was promised to her by a store manager She also requested a refund for her $payment, and for her account balance to be recalled from the OCA We regret any possible misunderstanding that may have occurred regarding the aforementioned settlement Our records reflect that the OCA assigned to Ms***’s account offered her a reduced payment amount of $to settle her Sprint debt Because only $was remitted, collection efforts continued for the remaining balance of $ We respectfully refer Ms [redacted] to the OCA assigned to her account for any questions regarding a settlement offer that was extended to her During Ms***’s initial activation in May 2014, we confirmed that she registered for the Framily Popromotional offer She later registered for a second Popromotional offer Because the offers were not combinable, we processed the first registered promotional offer accordingly; however, Ms [redacted] would not be eligible for the second As a result, our records do not reflect that additional gift cards or account credits are due to Ms*** If I can be of further assistance regarding these matters, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

June 23, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case 12199229, [redacted] Sprint Account xxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that for more than a month, her five lines of service have been unable to properly utilize Sprint’s service due to the lack of coverage in her home service area of Aurora, IL and surrounding areasTherefore, Ms [redacted] has requested that Sprint review these matters and compensate her accordingly We regret that the coverage in Ms [redacted] ’s service area may have fallen short of her wireless communication needs and expectationsWe constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customersWhile Ms [redacted] ’s home address located in in Aurora, IL is within Sprint’s “Best” voice coverage, our research into this matter determined that our network serving the area near her home address and alternate areas were experiencing network impairmentsAs such, our network team worked diligently to resolve these mattersOur estimated time of repair with regard to the resolution of her network concerns was estimated to be June 15, However, please note that the resolution of her network concerns may take longer than estimatedIn addition, we recommend that Ms [redacted] visit a local Sprint Authorized Service and Repair Center location to have her device(s) diagnosed by our Retail store technician to ensure that her devices are performing within Sprint’s standards As stated in Sprint Terms and Conditions of Service, which can be viewed at www.sprint.com, the coverage, quality of wireless services, and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, the nature of wireless signal prevents any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameLastly, Sprint does not charge separately for data speedsCustomers are billed according to the services and equipment they select We spoke with Ms [redacted] ’s on June 19th and 23rd of 2017, and relayed the aforementioned information to herAdditionally, we advised Ms [redacted] that that as per our Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve their concerns that are brought to our attentionHowever, in an effort to reach an amicable resolution to her account concerns we offered to apply a one-time courtesy adjustment totaling $to her account to offset a portion of her May and June invoicesMs [redacted] has declined the aforementioned offer, however, she is aware that the $credit offer is valid until July 7, Should she opt to accept the aforementioned offer, we encouraged her to contact the undersigned by July 7, Ms [redacted] has confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] states he received a promotional offer to upgrade to a Galaxy SPlus for $with a month Installment Billing Agreement (IBA) Mr [redacted] expressed his dissatisfaction with his customer service experience while attempting to take advantage of the offer and upgrade his device, stating that he received conflicting information about the availability of the offer As a result, Mr [redacted] is requesting to have the promotional offer honored Our records reflect that on April 29, 2017, Mr [redacted] took advantage of a targeted offer for fifty percent off a Samsung GSand upgraded phone number ending 1424; however, he returned the device on May 11, The outlined offer, was a one-time offer, therefore, it was no longer available when Mr [redacted] attempted his second upgrade attempt On May 15, 2017, Mr [redacted] was contacted by our Executive Services department and was presented with the outlined information In an effort to reach an amicable resolution, and as a goodwill gesture, he was offered a one-time account credit of $to help offset the difference in the device pricing extended in the original offer, should he decide to complete the upgrade Our records reflect that Mr [redacted] accepted the aforementioned offer and successfully upgraded his device later that dayOn May 16, 2017, a service credit of $was applied to the account to offset the amount equivalent to the value of the targeted promotion During our discussion with Mr [redacted] on May 23, 2017, we explained our aforementioned findingsMr [redacted] confirmed that his issue had been resolved and expressed his satisfaction with our handling of this matter We regret any inconvenience these matters may have caused Mr [redacted] , and we appreciate his continued business If we can be of further assistance, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I should add that they have yet to send a paper billA week ahead of the due date, a went to their website to print out my billPerhaps because of my hand printed envelope, I have not received a confirmation of the receipt of this bill(I just went to their site and did see its receipt.) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided Ms [redacted] states that when she upgraded two of her devices in December 2016, she believes she was to receive a monthly promotional credit totaling $28.08; however, she has not received the creditsAs a result, she is requesting Sprint review this matter During our discussion with Ms [redacted] on January 31, 2017, we confirmed that the phones activated on two of her wireless lines of service for account xxxxx [redacted] did not qualify to receive the 50% off iPhone promotional discount offer However, because of any possible misunderstanding regarding the offer, and in an effort to reach an amicable resolution in this matter, we applied account credits to offset the applicable promotional credits for the months of the device agreements We also advised her that in order to prevent the account from being reflected as past due, although the above-referenced account credit was applied, it is necessary for payment to be remitted each month toward the device installment billing charges Ms [redacted] stated that she understood and that the matter is resolved to her satisfaction We regret any inconvenience that Mr [redacted] experienced in this matter If she needs further assistance, I can be contacted by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

February 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] S [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] , and we appreciate the opportunity to address his concerns Based on the information provided in the inquiry, Mr [redacted] states that he contacted us to inquire about adding data to his existing tablet plan, and one of our representatives offered him an unlimited plan for $per month He further advises that this representative advised him that he could retain his $monthly tablet credit with the new plan; however, the next invoice did not reflect this credit Additionally, he states that he was offered a Samsung phone at no charge by a retail store employee; however, he states he is not receiving a monthly credit to offset the phone charge Therefore, Mr [redacted] is requesting that we correct his invoices to reflect the phone and tablet credits, and to add unlimited data to his tablet with the credit Our records reflect that an unlimited data plan for Mr [redacted] ’ tablet line was offered and accepted on November 22, We regret any misunderstanding that may have occurred regarding the $discount; however, this discount is not combinable with the unlimited tablet plan Although this is not a Sprint billing error, in an effort to amicably resolve this matter, we offered to apply an account credit for the remainder of his lease term totaling $ Mr [redacted] advised that the retail store offered to upgrade his current tablet; however, his lease pay off balance is $As a result, he requested that we waive this balance instead of the account credit To resolve, we agreed to waive the pay off balance contingent upon the return of his tablet in good condition We confirmed that the Samsung Galaxy Jwas offered to Mr [redacted] at no charge on a month Installment Billing Agreement (IBA) of $per month, with a credit to offset the charge Because another smartphone was not purchased in conjunction with the Samsung Galaxy J3, which was a promotional requirement, the monthly IBA credit is not applicableIn an effort to bring closure to this matter, we canceled the current IBA so that the charge will not appear on future invoices Mr [redacted] accepted our offers We appreciate having had the opportunity to assist in resolving Mr [redacted] account concerns We value him as a customer and look forward to a long and positive business relationship with him We regret any inconvenience Mr [redacted] may have experienced trying to resolve his concerns If he needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

Sprint has credited my accountBut I am still upset with how long it took and the ridiculous process it took.Sent from Yahoo Mail for iPhone

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] states she renewed her contract and was advised that she had days to cancelShe states on February 10, 2017, she cancelled her account and attempted to return her device and accessories; however, she has been unable to return the devicesAs a result, she requests that she be able to return her devices and that her account reflect a zero balance She also requests that she be refunded for the down payment Please be advised that we spoke to Ms [redacted] regarding her account billing and the return of her devices We regret any inconvenience this matter has caused During our discussions with Ms [redacted] , she stated that she received a return kit for her devices As a result, in an effort to address this matter, we offered to credit the cancellation fees, including the accelerated billing of the equipment, contingent on the return of the devices in like new condition We further advised Ms [redacted] that the 30-day Sprint Satisfaction Guarantee promotion expired on January 5, Regrettably, we are unable to grant Ms [redacted] ’s request for a refund towards the down paymentMs [redacted] stated that she was not concerned about the refund; she just wants to return the devices We advised her once the devices are returned; we will clear her account balance Ms [redacted] accepted our handling of this matter and did not require any further assistance We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If Ms [redacted] needs further assistance, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

August 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that on March 4, 2017, Sprint offered her a sales promotion to purchase an iPhone 7, 32GB device with a $monthly discount via Sprint’s Lease program, with the tuof a qualifying phoneMs [redacted] stated that upon accepting the aforementioned offer, and the turn in of her iPhone device, her monthly invoices did not reflect the monthly leasing discountTherefore, Ms [redacted] requested that Sprint review this matter and modify her Lease Agreement associated with her iPhone device purchase to reflect the $monthly discount and to allow ownership of the phone In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingAs stated in our now expired iPhone on Us with Lease and Trade in Promotion, customers must turn in a qualifying, working and physically undamaged Smartphone device, from an approved listOur records reflect that Ms***’s iPhone device disqualified her from receiving the promotional credit as it was not on the list of approved devicesHowever, she received a buyback credit which reflects on her March invoice Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Furthermore, our records reflect that between April through July 2017, our Customer Care management team we spoke with Ms [redacted] regarding her equipment purchase concernsAs such, she was advised that no sales related errors were confirmed We spoke with Ms [redacted] on August 1, and relayed the above information to herIn an effort to reach an amicable resolution, on August 1, 2017, we applied a one time courtesy adjustment totaling $120, towards her account balance, which will be reflected on her next invoiceShe is fully aware that her future invoices will reflect a $lease chargeMs [redacted] has confirmed her understanding of the information that was relayed to herAs a result, we respectfully decline her request to waive her valid lease agreement We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

October 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Kena [redacted] Account XXXXX Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsKena [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s filing, she expressed her dissatisfaction with our processing payment from her credit card, advising that she did not authorize us to do soShe also stated that the documentation provided by Sprint confirming her granting us that authorization was not signed by her She requested that we provide a refund of that payment We regret any misunderstanding that may have occurred related to Ms [redacted] ’s disputed payment Our records reflect that she canceled her two lines of Sprint service on August 11, 2017, prior to the satisfaction of the equipment lease agreement associated with one of those lines and the two-year service agreement associated with the otherTherefore, pursuant to the terms of those agreements, we assessed a lease cancellation charge of $489.88, a Device Purchase Option charge of $187.50, and a $Early Termination Fee, plus applicable taxes, to her account as reflected on her August invoice Our records further reflect that, upon the return of Ms [redacted] ’s leased device to our possession, we applied credits totaling $to her account to offset the Device Purchase Option charge plus applicable taxes on August 24, 2017, reducing her outstanding balance to $ However, because we did not receive timely payment of that past-due balance due, we processed a payment of that amount using a payment source previously provided by Ms [redacted] , pursuant to our Terms and Conditions of Services, which can be reviewed on our website at www.sprint.com During our conversation with Ms [redacted] on October 27, 2017, we discussed the above-noted information Ms [redacted] confirmed that, although she does not recognize the signature on her lease agreement, she did agree to lease the corresponding device and activated it on her Sprint account on April 18, 2017, which she used until the line was canceled on August 11, Therefore, we explained that she accepted our Terms and Conditions of Services and the terms of her device lease agreement, which both state that, by providing us any payment method at any time, she authorized Sprint to charge that payment method for all amounts owed We also confirmed with Ms [redacted] that Sprint sent a letter to her at her billing address on file on September 17, 2017, advising that a payment of her outstanding debt would be processed to her referenced payment source within days from the date of that letter As such, we are unable to identify any error on the part of Sprint related to her dispute Ms [redacted] indicated her understanding of that information but brought up another billing dispute unrelated to this filing Based on the additional information she provided, and as a result of any miscommunication she may have received related to the disputed payment and her account balance, we applied credits totaling $to her account to offset a portion of her account balance due, resulting in a credit balance of $ We then assured Ms [redacted] that we would submit a request to our Finance department to have a refund of that amount processed On October 31, 2017, we confirmed that Ms [redacted] ’s disputed payment of $was reversed by her financial institution As a result, that amount was re-assessed to her Sprint account, resulting in her account being in closed status with a past-due balance of $ Therefore, no refund is due We regret any inconvenience these matters may have caused Ms [redacted] If we can be of further assistance with these issues, she can contact me by calling the Sprint Executive & Regulatory Services Department toll-free at 1-844-282-8211, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

June 14, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # 12150919, *** [redacted] Sprint Account # XXXXXXSprint Case # To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 17, We appreciate your assistance in bringing our customer’s concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the inability to receive promotional service credits toward the cost of his monthly lease charges, as part of Sprint’s 50% off iPhone 32GB promotional offer Mr [redacted] requested that Sprint review this matter, honor the above promotion or allow him the ability to cancel his services without further cost to him Sprint has reviewed Mr [redacted] ’s complaint According to our records, Mr [redacted] upgraded the devices associated with phone lines ending in and on December 5, 2016, via Sprint.com on-line services At that time, he activated two iPhone 32GB devices via Sprint’s 18-Month Leasing program during Sprint’s 50% off iPhone 32GB promotional offerUpon completion of the upgrade, he received a promotional service credit per line as reflected on the December billing statement We regret any miscommunication that Mr [redacted] may have received in reference to Sprint’s promotional offersSpecifically, Sprint’s 50% iPhone promotional offer Please note that in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Accordingly, we have thoroughly reviewed his account concerns, and in an effort to satisfactorily resolve this matter on June 8, 2017, Sprint applied a courtesy credit to Mr [redacted] ’s account to offset a portion of the promotional offer In an effort to ensure a satisfactory and mutually acceptable resolution, we need to speak with Mr [redacted] directly, we have made multiple attempts to reach him regarding his concerns We attempted to contact him via phone and e-mail on May 18, and of 2017, and mailed a letter to the address on file on May 23, 2017, advising him of our receipt of his complaint and our need to speak with him directlyUnfortunately, we have not received a return call from Mr [redacted] Therefore, we continued with our contact efforts to Mr [redacted] on June and of 2017, without success Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience We regret any inconvenience this matter may have caused Mr [redacted] If Mr [redacted] would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at (855) 848-3280, extension I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ [redacted] L [redacted] LExecutive & Regulatory Service

July 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] D [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] on behalf of the account holder, Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that when she purchased her four devices, she was advised that two would be free based on a Buy One Get One offer which was available In effort to reduce her monthly bill, she states she has made several attempts to pay off the two devices she is being billed for; however, she has been advised that she is unable to so or she will be billed for the two that are supposed to be free As a result, Ms [redacted] is requesting to be released from her agreementsA review of our records reflects Ms [redacted] has four month signed Installment Billing Agreements (IBA’s), one associated to each of account’s phone numbers Accordingly, she is being billed a monthly corresponding installment charge per device As part of our Buy One Get One Free (BOGO) promotion, two monthly service credits are being applied to offset the monthly cost of two of devices; however, the monthly IBAs for all lines participating in the BOGO promotional offer must remain active for the full length of the 24-month agreement to allow the respective BOGO credit to systematically apply In the event that a line participating in a BOGO offer terminates an IBA or pays the IBA in full prior to fulfillment of the agreement, the BOGO promotion ceases to award After attempting to contact Ms [redacted] , Mr [redacted] contacted us on July 12, During our discussion we outlined our aforementioned findingsMr [redacted] expressed his dissatisfaction with the outlined information, citing that he was verbally misinformed at the original point of sale Although we were unable to identify a Sprint error, in effort to resolve this matter amicably and due to a possible misunderstanding that may have occurred related to the terms of our Buy One Get One Free (BOGO) promotional offer, we offered to cancel one of the four IBAs and issue an account credit to offset its accelerated payoff balance, contingent upon the corresponding line’s IBA being paid in full We are pleased to inform you that Mr [redacted] accepted our offer Accordingly, Sprint considers this matter fully resolved If we can be of further assistance, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I now understand Sprint does not refund unused pre-paid service as stated in the terms and conditionsI am frustrated with Sprint's terrible customer service that required me to call multiple people and to receive multiple different answers to my questionI wasted hours of my time.In addition to this issue, I had trouble initially ending the contract on one of the phonesI started on chat with Sprint and was told to callI called and was told to go to a storeI went to a store and was told I had to callAgain, I wasted hours of time because no one at Sprint seemed to understand how to remedy the situation.I was a customer for over years and provided between $15,and $20,of revenue for SprintI am disappointed in their lack of concern and that they were only willing to compensate me $for this massive amount of trouble and lack of knowledge by their employeesThey should be embarrassed by this terrible level of customer service Regards, [redacted] ***

July 1, ***r [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing Mr [redacted] ’s concerns to our attention Mr [redacted] stated that, shortly after upgrading his device in February 2015, he experienced service issues at his home locationMr [redacted] indicated that, despite contacting our Technical Support department for assistance, the issue persistedMr [redacted] is dissatisfied with ongoing service issues and has since cancelled his service and as a result he has requested that his Early Termination Fee (ETF) be waived We spoke with Mr [redacted] on June 30, 2015, to discuss this matter in detailAfter a review of Mr [redacted] ’s account, we determined that his upgraded device was discounted as a result of a two-year Service AgreementSince Mr [redacted] has advised us that he no longer has the device, we extended an offer to waive one-half of the ETFIn light of this offer, Mr [redacted] accepted the terms for our proposed resolution and expressed his satisfaction with the actions taken We regret any inconvenience that this matter may have causedIf Mr [redacted] needs additional assistance with this matter, we ask that he contact our Executive Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, [redacted] C [redacted] C Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy complaint has be resolved Regards, [redacted]

Executive & Regulatory Services POBox 169014, Irving, TX June 28, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his discontent with the level of customer service experienced while visiting a Sprint location He also expressed his discontent with our company practices We attempted to contact Mr [redacted] by telephone and e-mail on June and 27, 2017, to discuss this matter in detail Unfortunately, we were unsuccessful However, we appreciate Mr***’s taking the time provide us with the details of his customer service experience Sprint is always seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and will utilize it to improve our training processes If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] submitted on April 5, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with his account being assessed the remaining Lease cancellation charges, upon porting-out his lines of service to another wireless service provider Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’s complaint Our records indicate that Mr [redacted] established services with Sprint on December 18, At that time, he portphone lines ending in [redacted] and ***, and activated two devices via Sprint’s Leasing program In addition, Mr [redacted] activated phone line ending in [redacted] on December 18, 2014, and purchased a Tablet device via Sprint’s Monthly Installment Billing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Additionally, Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Our records further indicate that Mr [redacted] ported-out phone numbers ending in [redacted] and [redacted] to another wireless service provider on December 10, 2016, prior to satisfying the terms of his respective Lease Agreements As a result, Mr [redacted] ’s account was assessed the remaining Lease cancellation and Lease Device Purchase Amount charges as indicated on the December billing statement Please note that the Tablet device associated with phone line ending in [redacted] was cancelled on April 9, 2017, leaving Mr [redacted] ’s account cancelled with an outstanding balance as indicated on the December billing statement In an effort to ensure a satisfactory and mutually acceptable resolution, we would like to offer Mr [redacted] with the option of returning the devices associated with phone lines ending in [redacted] and [redacted] in exchange for the waiver of the Lease Device Purchase Amount charges, if availableWe attempted to contact Mr [redacted] via phone and e-mail on April 6, and of 2017, and mailed a letter to his address on file on April 20, 2017, advising him of our receipt of his complaint and the need to speak with him directlyUnfortunately, we have not received a return call from Mr [redacted] Therefore, we continued with our efforts to Mr [redacted] on April 24, 2017, without success Should Mr [redacted] wish to further discuss our proposed offer, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

August 3, August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] visited a Sprint store in December in an effort to activate services with his own deviceMr [redacted] advised that we were unable to activate his existing device and he elected to seek services elsewhereMr [redacted] advised that he recently discovered that we have referred his account balance to an outside collections agency and he is disputing this balance During our conversation with Mr [redacted] , we confirmed that although his account was opened, his phone was not fully activated and no services were usedTherefore, we applied credits totaling $to offset the balance in full Additionally, we have contacted Afni, the third-party collections agency, and requested that further collection efforts on this account be discontinuedFurther, Afni will then update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to days for completion of this process We regret any inconvenience this matter may have causedIf Mr [redacted] has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

July 6, Revdex.com [redacted] Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 23, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with Sprint’s Total Equipment Protection (TEP) programMs [redacted] stated that she recently experienced issues with her iPhone Plus Black 128GB device and stated that she had an unfavorable customer service experience while attempting to address her equipment concernMs [redacted] requested that Sprint review this matter, and provide her with compensation for her poor experience in pursuing support for the aforesaid device Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, Ms [redacted] activated an iPhone Plus Black 128GB device associated with her phone number ending in [redacted] on May 25, via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Please be advised that all new Sprint devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty Ms [redacted] subscribes to our TEP option on her phone number ending in ***Therefore, if the problem with Ms [redacted] ’s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visitsMs [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, our TEP program administrator, to file a claimA deductible of $to $250, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverages under ESRP and ERP are available on our website at www.sprint.com/tep We spoke with Ms [redacted] on June 30, 2017, to discuss her concern in detail and relayed the aforementioned informationDuring our conversation, we explained that our account records reflect that following Ms [redacted] ’s acquisition of the aforesaid iPhone Plus Black 128GB device associated with her phone number ending in ***, she elected to perform an equipment swap between phone numbers ending in [redacted] and [redacted] on May 29, 2017, thereby, activating the iPhone Plus Black 128GB device on phone number ending in ***Furthermore, Sprint advised that as she is within the one year limited manufacturer’s warranty, any device issue not related to Sprint’s Wireless Network should be pursued with the manufacturer directly and that assistance from Sprint would be under the aforementioned terms and conditions of Sprint’s TEP programMs [redacted] expressed that she remains dissatisfied with our findings; however, expressed that she had been in contact with Apple who is assisting her with regard to her possibly malfunctioning device Ms [redacted] stated that she was expecting Sprint would apply compensation due to being inconvenienced through the process of supporting her recently acquired deviceWe advised that we sincerely regret Ms [redacted] ’s experience fell short of her expectations; respectfully, Sprint must deny her request for compensation based on any customer’s personal time spent in pursuing account management or technical support to avoid showing bias toward any customerHowever, in order to provide an amicable resolution and closure for this matter, we offered Ms [redacted] a one time courtesy adjustment of $to offset the late payment fees as reflected on her June and May billing statements, which she accepted We appreciate Ms [redacted] taking time to provide details of her experience with Sprint’s Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and will utilize her input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst