Sprint Corporation

When I started my contract with sprint I was offered service on a tablet for free for one yearThe tablet service that I was told to be free for the first year is what I have been charged with every month since I started the serviceAnd I have contacted the service every month to dispute the charge to no avail

March 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the complaint, Mr [redacted] stated he canceled his service on February 13, He made a payment of $for the entire account balance on February 22, He indicated he had a new bill for $60.44, but he could not review the details As a result, he is requesting we review this matter and disputing the $balanceWe reviewed Mr***’s account and confirmed he ported out on February 13, We confirmed a payment posted to his account for $ As such, the account is canceled and reflects a zero balance Mr [redacted] can review his invoice dated March 17, 2017, to confirm the zero balance We are unable to identify a billing errorWe regret any inconvenience this matter may have caused Mr*** If Mr [redacted] needs further assistance, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Ann HExecutive Services Analyst Tell us why here

April 25, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Case [redacted] Sprint Account xxxxx***, [redacted] Dear Mr [redacted] : The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she completed an upgrade in store with a program requirement that she turn in her previous deviceShe stated that she turned in her previous device, but was still charged a $non-turn in feeShe is requesting that she receive credit for the disputed charge We communicated with Ms [redacted] on April 20, We confirmed that the retail store where the transaction took place confirmed receipt of the device in December As a result, a credit was applied to Ms***’s account for the disputed $chargeShe confirmed via email that her issue has been resolved We regret any inconvenience that this matter may have caused Ms*** If I can be of further assistance, Ms [redacted] can contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Fri, Mar 11, at 11:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Just wanted to inform you that this complaint has been resolved I did receive the credit on my bill Thank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is really not satisfactory to me Even though they "fixed" the issue they say, the horrible customer service was never really addressedIt was swept under the rug as usualThey did not really offer me anything even due to the errors that they made on my accountNothing was really ever done as far as them illegally transferring a phone from my account to another account without my knowledge or permission Regards, [redacted] ***

Tell us why here...October 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr [redacted] stated that he requested cancellation of the service on his Sprint account over a month agoHe stated that he received an invoice and remitted payment of $and again requested cancellation of his Sprint accountMr [redacted] stated that he has since received an invoice totaling $He requested Sprint refund his last payment and cancel his account We contacted Mr [redacted] to discuss the concerns outlined aboveWe advised that we were unable to locate a prior cancellation request although we show record that he previously called to inquire about cancelling his Sprint accountAlthough we show no cancellation request, we reviewed Mr***’s Sprint account and confirmed no usage on the account for the last two billing periodsAs a result, in Sprint’s effort to reach an amicable resolution due to any possible misunderstanding regarding Mr***’s prior request to terminate his service, we credited the final invoice, as well as the noted payment of $We advised Mr [redacted] that he would receive a refund check within to days for $Mr***’s Sprint account is now in final status with a zero balance We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this matter, he may contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Twana [redacted] Executive Services Analyst

August 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12262976, [redacted] Sprint Account xxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with her monthly Sprint charges being higher than the amount quoted to her when she established her services with us and with the level of network service available in areas where she depends on wireless communication She also described unfavorable customer experiences during her attempts to address those concerns Ms [redacted] requested that we allow her to terminate her service without any contractual obligation We regret misunderstanding that may have occurred related to Ms***’s Sprint chargesHowever, based on her chosen rate plan, equipment, and other account options, we have been unable to identify any billing error associated with Ms***’s Sprint account We further regret any difficulty Ms [redacted] may have experienced while attempting to use our services However, as outlined in our Terms and Conditions of Service, which can be reviewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, coverage and network connectivity cannot be guaranteed at any location at all times Estimating wireless coverage, signal strength, and data service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control, may result in dropped and blocked connections and slower service speeds or may otherwise impact the quality of services With respect, we note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same During our conversation with Ms [redacted] on August 1, 2017, we explained the information outlined above We fully explained her billing, including our advising that she subscribed to a rate price plan that does not qualify for any additional discounts such as the employer-based service discount she referenced We offered to forward Ms***’s network coverage concerns to an advanced technical team for further investigation; however, she declined and reiterated her request that we terminate her services Based on additional information she provided, we honored her request and offered to waive her equipment financing agreement cancellation charges contingent upon the return of her three financed devices to our possession, in undamaged and good working condition, within the next days Ms [redacted] accepted our offer and agreed to follow up with was to arrange for return shipping materials after the repair of one of her three devices but before her current billing cycle ends on August 21, She is aware that our offer is available for her to accept until that date We appreciate Ms***’s taking time to provide details of her experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced as a result of these mattersIf we can be of further assistance with these issues, or when Ms [redacted] is ready to arrange for the return of her three devices, she can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

June 26, Revdex.com [redacted] Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] -Rebuttal, [redacted] Sprint Account XXXXX[redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] We appreciate your assi***ce in bringing our customers’ concerns to our attention and regret the circum***ces that led to Mr [redacted] ’ contacting your agency once again In his rebuttal, Mr [redacted] expressed his dissatisfaction with his inability to speak directly with us to address the concerns outlined in his initial filing, in which he stated that he was not satisfied with Sprint’s data speeds and network performance in his area Because that issue led to his porting his mobile number from our network to another service provider, he requested that Sprint credit the device-related cancelation charges assessed to his Sprint account During our June 22, 2017, conversation with Mr [redacted] , we explained that we regret that his experience with our services fell short of his wireless communication needs and expectations We also informed him that we con***tly monitor our network for service- and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers and that we have no record of any recent network outages or alarms in his area that would lead to the concerns he described Our records reflect that Mr [redacted] upgraded the device associated with his referenced wireless line of service on July 1, 2016, via our Installment Billing Agreement (IBA) option Because he did not fulfil the terms of the agreement, we assessed accelerated equipment charges totaling $to his account when he ported his mobile number to another provider We further explained to Mr [redacted] that those charges are valid based on the terms of his accepted device agreement However, although we are unable to identify any error on the part of Sprint in this matter, we offered to credit the disputed charges associated with his IBA contingent upon the return of his corresponding equipment in good working condition to our possession Mr [redacted] accepted our offer, and we have confirmed our receipt of his device As a result, we applied credits totaling $to his account to offset the disputed charges as agreed, leaving his account in finalized status with a zero balanceMr [redacted] expressed his satisfaction with our resolution We regret the loss of Mr [redacted] ’ business If we can be of further assi***ce with this concern, Mr [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have not received any phone calls nor emails from sprint Had I received any calls or emails I would have contacted sprint as I have before I have no problems with communicating with sprint as I have in the past, I just want to resolve the issue with them signing my signature on forms that I did not sign, which I do believe is fraudulent Please do not allow sprint to get away with signing on forms, regardless if a customer used a device or not sprint has no right to sign my name on forms that I did not authorize or give them permission This is the true reason behind this complaint! Regards, Kena [redacted]

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] advised that she terminated her Sprint services one day after activating them due to incorrect pricing information provided to her at the point of sale and expressed her dissatisfaction with our informing her that we would assess restocking fees for the five devices she purchased for those services She requested that she be allowed to return her devices for full refund without being assessed the restocking fees We regret the circumstances that led to Ms [redacted] ’s decision to terminate her newly-activated services with us Unfortunately, the disputed restocking fee will be valid due to the equipment packaging having been opened prior to returnHowever, based on the nature of Ms [redacted] ’s reported concerns and the information she provided relating to her in-store interaction, we applied a $to her account to offset an amount equivalent to the fees, as a courtesy We contacted Ms [redacted] on May 23, 2017, to discuss her reported concerns in detail She authorized us to speak with her son, Mr [redacted] , regarding this matter During our conversation, we informed him of the information outlined above Mr [redacted] indicated that he and his mother would return to the point of sale to complete the return process within the Sprint Satisfaction Guarantee period, which ends June 1, He then indicated his satisfaction with our resolution We appreciate Msand Mr [redacted] ’s taking time to provide details of their experiences with our retail representatives We are continually seeking ways to improve the level of service provided to our customers Please be assured that we value customer feedback and that this information has been forwarded to the appropriate managerial teams for additional review and possible changes to our training and processes On behalf of Sprint, I apologize for any inconvenience these matters may have caused If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

August 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , submitted on July 25, We appreciate your assistance in bringing our customers’ concerns to our attentionIn Mr [redacted] ’s filing, he stated that he had an unfavorable customer service experience while attempting to address his billing concern Mr [redacted] advised that he cancelled line ending in [redacted] over a year and half ago, but has continued to be charged for as of presentMr [redacted] is requesting that he be responsible for percent of his balance, and he will return the tablet that he still has in his possessionWe spoke with Mr [redacted] on August 4, 2014, regarding his concernsAfter account review, our office confirmed that line ending in [redacted] was cancelled effective July 25, Furthermore, the Monthly Recurring Charge was $which totaled $over monthsA credit was applied to the account for $on July 17, 2017, to offset the billed charges on line ending in ***Additionally, as an amicable resolution and to bring closure to this concern, our office applied a credit of $87.50, equal to half of the end of lease equipment costMr [redacted] made a payment to the account in the amount of $ Therefore, there is no further balance due to Sprint We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely,LaToyaP.LaToya P.Executive Services Analyst

December 19, Kansas City Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , Mike V [redacted] Sprint Account XXXXX Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrMike V [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, MrV [redacted] expressed his dissatisfaction with our not honoring the terms of our iPhone Forever equipment promotion during his recent device upgrade and described unfavorable customer experiences during his attempts to address that concern MrV [redacted] requested that we provide a specific device model and memory configuration to him at no additional charge as resolution to his upgrade dispute We regret any misunderstanding that may have occurred related to MrV [redacted] ’s equipment upgrade options Our records reflect that MrV [redacted] previously brought his equipment concerns to our attention under separate cover on November 22, At that time, we confirmed that he accepted an iPhone device with 64GB of memory when he upgraded the device associated with his referenced line of service on October 16, At that time, he also accepted a new 18-month lease agreement for that device We discussed the above-noted information with MrV [redacted] during our November 10, 2017, conversation with him We also advised that we have no record of his having attempted to obtain a different device model or memory configuration during that transaction In addition, we informed MrV [redacted] that we were unable to identify any error on the part of Sprint related to his dispute and that, due to his signing and accepting the lease agreement for his current device, we were unable to honor his device upgrade requestHowever, based on additional information MrV [redacted] provided, we offered to update his account to allow for immediate equipment upgrade eligibility so that he could obtain a new device of his choosing and to provide service credits to his account to offset an amount equivalent to the cost difference between his current equipment and his new device Our records further reflect that MrV [redacted] contacted our Telesales department and attempted to upgrade his device pursuant to the above-noted offer on November 17, Unfortunately, he declined to complete that order due to our requiring a down payment We spoke with MrV [redacted] once again on December 18, 2017, and explained that we are systematically unable to override the down payment requirement for his requested device model due to its being a higher-value device than his current modelWe also reminded him that the offer stipulated that he would be responsible for any cost difference, including that down payment Regrettably, MrV [redacted] indicated his remaining dissatisfaction with our response to his inquiry We thanked him for his candid feedback but assured him that, based on our review, we remain confident that our offer is appropriate As such, our position remains unchanged While it is our goal to amicably resolve all concerns brought to our attention, we regret that MrV [redacted] is not satisfied with our response However, we have spent considerable time reviewing this matter and believe that his reported dispute has been fully addressed We appreciate MrV [redacted] taking time to provide details of his experience withTelesales Department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these issues may have caused MrV [redacted] If we can be of further assistance with these concerns, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] K [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] K***, submitted on May 25, We appreciate your assistance in bringing our customer’s concern to our attention According to the information received, Mrs [redacted] stated that her husband, who is an authorized subscriber, had an unfavorable customer service experience while attempting to address his defective device concernsMrs [redacted] stated that on April 14, 2017, her husband visited a local Sprint Retail and Service Repair Center Store locations to address his defective device concernsHowever, he activated three new lines of service associated with phone numbers ending in ***, [redacted] and [redacted] via Sprint’s Monthly Installment Billing programMrs [redacted] further stated that Mr [redacted] advised her that he was unaware of the Monthly Installment Billing Agreements and that the three Samsung Galaxy Jdevices were in his possessionAs such, Mrs [redacted] stated that on April 17, 2017, she visited the aforementioned location along with her husband and attempted to resolve their sales concernsMrs [redacted] stated that the sales representative advised her that the three devices were activated via Sprint’s Samsung Galaxy J promotional offer, in which each device would receive a monthly credit equivalent to its Monthly Installment Billing charge for the tenure of the aforementioned termTherefore, she did not return or cancel the aforementioned linesHowever, several weeks later she received a billing statement reflecting a $past due and account balance totaling $As such, May 2017, Mrs [redacted] stated that she contacted Sprint to dispute the aforementioned billing statementFurthermore, Mrs [redacted] stated that she advised Sprint that the Sprint Retail and Service Repair Center Store locations advised them that they were giving them a free Otterbox accessory, for his new phone; however, he was charged for the accessoryMrs [redacted] requested that Sprint review this matter, cancel and waive the Monthly Installment Billing Agreements on phone numbers ending in ***, [redacted] and ***, apply an adjustment on her account and respond accordingly Sprint has reviewed Mrs***’s complaintAs per the signed Service and Monthly Installment Billing Agreements on file, our records reflect that on April 14, 2017, Mr [redacted] visited a Sprint Retail Store location and purchased and activated three Samsung Galaxy Jdevices associated with phone numbers ending in ***, [redacted] and [redacted] via our Monthly Installment Billing programSprint’s Monthly Installment Billing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for deviceIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Please be advised that our Samsung Galaxy Jdevice promotional offer provides our customers to purchase and activate up to devices via our Monthly Installment Billing program and receive a monthly service credit equivalent to the monthly installment billing charge, for the tenure of the selected termFurthermore, our records do not reflect that on April 14, 2017, Mr [redacted] attempted to service his device associated with phone number ending in ***However, our records reflect that he upgraded and purchased a Samsung Galaxy Jdevice associated with phone number ending in [redacted] via our Monthly Installment Billing program On April 17, 2017, our records indicate that Mrand Mrs [redacted] visited our Retail and Service Repair Center Store location and enrolled in our Total Equipment Protection program (TEP) on phone number ending in ***Mrs [redacted] also enrolled the aforementioned phone number in our Unlimited Freedom price planAdditionally, she changed her billing cycle end date from the 2nd to the 6th of each monthAlso, phone numbers ending in ***, [redacted] and [redacted] remained active on her account Furthermore, our records reflect that Mrs [redacted] contacted Sprint and spoke with our management team on May 12th, 15th, 16th, 22nd and 24th of 2017, regarding her sales and billing related concernsAs such, Sprint was unable to confirm any sales or billing related errorsAdditionally, on May 22, 2017, we explained to Mrs [redacted] that her May billing statement reflecting a balance due totaling $is based on pro-rated monthly recurring charges from April 14th through May 6th on phone numbers ending in ***, [redacted] and [redacted] while enrolled in the limited Data price planAdditionally, the monthly recurring charges, plus Monthly Installment Billing charges associated with phone numbers ending in ***, [redacted] and [redacted] were pro-rated from May 3rd through May 6th of 2017, based on her billing cycle date changeTherefore, her May billing statement reflected an account balance totaling $Based on a review of Mr***’s signed Service Agreement, we are unable to confirm any sales related errors We spoke with Mrs [redacted] on May 30th and June 6th of 2017, and relayed the aforementioned information to herWe further confirmed that based on a review of the signed Service and Monthly Installment Billing Agreements, we are unable to confirm any sales or billing related errorsAlthough no sales or billing related errors were confirmed, in an effort to further resolve Mrs***’s account concerns, we offered to cancel phone numbers ending in ***, [redacted] and [redacted] and apply an adjustment totaling $to offset a portion of her Monthly Installment Billing cancellation chargesMrs [redacted] is aware that the aforementioned offer is valid until June 20, Should she choose to accept the aforementioned offer, we encourage her to contact the undersigned by June 20, Mrs [redacted] has expressed her understanding of the information relayed to her We regret any inconvenience this matter may have caused Mrs***If we can be of further assistance with this issue, Mrs [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the complaint, Ms [redacted] indicates in September she purchased a Samsung Note and Samsung SEdge under a Buy One Get One (BOGO) promotion A few weeks later, she returned the Samsung Note per a manufacturer’s recall and exchanged it for a Samsung SEdge; however, she is not receiving the BOGO promotion As a result, she is requesting we review this matter We reviewed Ms***’s account and confirmed she purchased a Samsung SEdge and Samsung Note via our equipment installment option on August 27, On September 13, 2016, the Samsung Note was returned and the second Samsung SEdge was purchased Because Ms [redacted] did meet the terms of the noted promotion, we issued a credit of $to Ms***’s account on April 25, 2017, to offset the full Samsung SEdge device cost Unfortunately, we are unable to add the aforementioned promotion to her account because it is now expired Going forward, Ms [redacted] will be assessed two equipment installment charges but we provided her the full credit upfront Accordingly, she will need to continue to remit her monthly payment for both devices If Ms [redacted] has further concerns about the above issue, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Account XXXXX6371, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Ms [redacted] stated that she is still being charged a $Subsidized Phone Charge Ms [redacted] requested Sprint remove the $Subsidized Phone Charge and apply credits to offset those charges In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Ms [redacted] selected one of our unlimited promotional price plans which include an additional $monthly Subsidized Phone Charge per line which is billed when a discounted device is activated on phone lines with this service plan Customers can find the full details of this plan as well as all of our current plans at www.sprint.com During our conversation with Ms [redacted] on February 9, 2018, we explained that on January 3, 2018, an attempt to remove the $Subsidized Phone Charge resulted in a systematic addition of the $Subsidized Phone Charge being applied back to line ending in on January 4, As a result, she was billed prorated and advance charges which reflect on her January 26, 2018, invoiceWe have confirmed that the prorated and advance $Subsidized Phone Charge have been adjusted in full which the credits will reflect on her February 26, invoiceAlthough we sustain that the charges are valid, we offered to apply service credits totaling $per month to offset the Subsidized Phone Charges assessed to telephone number ending through May Ms [redacted] confirmed she had no other concerns We regret any inconvenience this matter may have causedIf we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at 1-844-282-8211, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst

our customers’ concerns to our attention In the information provided, MsZ [redacted] stated she ported in her services to Sprint and turned in two of her previous carrier’s devices to take advantage of our Switch to Sprint promotion She states she submitted the needed documentation, per the promotion’s eligibility requirements; however, she has yet to receive the right amount of the offered gift card to cover her incurred switching costs As a result, MsZ [redacted] is requesting that Sprint honor the promotion We regret any possible misunderstanding that may have occurred related to our referenced Switch to Sprint promotion, which invited qualifying customers from certain wireless service providers an opportunity to port their mobile number(s) from those providers to Sprint and to receive reimbursement for any applicable switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final invoice, and then register for Contract Buyout Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Customers are responsible for paying their previous provider A review of our records indicates that MsZ [redacted] ’s Switch to Sprint offer was processed successfully for phone numbers ending in and The phones were successfully registered and approved for the Contract Buyout promotionA Visa reward card was issued in the amount of $and $which reflects the device installment balance from her previous provider and is expected to be mailed to MsZ [redacted] ’s address on file We contacted MsZ [redacted] via email on September 29, 2017, and outlined our aforementioned findings Should MsZ [redacted] like to track the status of the expected reward cards, she is welcome to visit www.sprint.com/switchtosprint, which also references a toll-free number for customers to contact for cards that may be lost, stolen, or not received We appreciate MsZ [redacted] ’ s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review We regret any inconvenience this matter may have caused MsZ [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because now SPRINT has retaliated against me for raising a complaint with Revdex.com and me trying to escalate against David's rude and threatening behaviourOn my call on 2/with David, he threatened me for taking administrative action against me for reselling my phoneI clarified that I never said I am planning to sell the phone but it was merely an example to make him understand as why the phone needs to be FED cleanSince he threatened me for wrongly accusing me for selling my phone, I asked him to connect me to his ManagerInstead of letting me speak to his manager, he retaliated by getting my account closed.FYI - I went through entre T&Cs and my contract with SPRINT, and there is no T&Cs which says I cannot sell my PAID OFF phoneI went through SPRINT “General Terms and Conditions of Service, Effective November 1, 2016” which clearly states a consumer cannot traor resell without fulfilling financial and contractual agreementAnd I did pay off on 12/Thus Sprint violated their own T&Cs and closed my account as a retaliation for merely raising this Revdex.com request and asking to speak to David's supervisor I did port out my numbers as asked in the letter of termination sent to me, however I would like this Revdex.com complaint to be open to the public where fighting for my right, people like David and Vanessa disregard their own T&Cs and policies and violate their own contracts and mis treat customersSPRINT has done a big wrong against me by wrong fully terminating my serviceThe reason cited 'selling my phone' is part of their irregularities identified by their legal team it self proves that their Legal team took an illegal step as I have NOT violated any such termNeither I have sold my phone, not I had an intent to sell and moreover these device are paid-off and I own it, and Sprint does not have any T&Cs preventing us from doing whatever we want for those devices which we ownThis was also confirmed by Sprint customer service reps and Sprint Community Manager as wellI wonder how Vanessa and their Legal Deptfound my intent to sell as a violation? Thanks Regards, [redacted]

June 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , submitted on May 20, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she states that she has been overcharged on her billFurthermore, she states that she had an unfavorable customer experience while attempting to address receiving inadequate service on her Sprint device while on network, dropped calls, and billed chargesMs [redacted] is requesting that her account reflect a zero balance as she feels she does not owe any more money to Sprint We apologize for any misunderstanding that may have occurred regarding her billingWe spoke with Ms [redacted] on May 26, 2017, regarding her concernsAfter review of billing statements from December through May 2017, we explained to Ms [redacted] that she has not been overcharged and that the balance due on May 30, 2017, to account XXXXX [redacted] in the amount of $is for services rendered from April 7, to May 6, The June billing statement has since been generated and there is a current balance to the account in the amount of $384.43, In response to Ms [redacted] ’s service issues, Sprint regrets that Ms [redacted] is experiencing intermittent service issuesSprint monitors its network consistently to ensure customers have an optimal wireless experienceWhen the experience falls below our and our customers’ expectations, we take notice and take actionWe offered to engage our network engineers to determine any impairment to network or service; however, we were unable to obtain additional information needed to further investigateShould Ms [redacted] require further assistance regarding this matter she can contact our office directly at her earliest opportunity If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst

September 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] on behalf of Lisa [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] filed on behalf of MsLisa [redacted] , the account holder We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she purchased an Otter Box accessory to protect her device in the event of water damage or if it drops She stated that six days after purchase, she dropped and damaged her device and the accessory did not protect the device as sold As a result, she is requesting that we replace her device at no additional cost All new Sprint devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty Ms [redacted] subscribes to our TEP option on her line of service ending in *** If the problem with her device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, our TEP program administrator, to file a claim A deductible of $to $350, depending on the device model, is required at claim approval Further details regarding TEP and the coverage under ESRP and ERP is available on our website at www.sprint.com/tep Our records reflect that Ms [redacted] purchased an activated a Samsung Galaxy Sdevice via a Lease Agreement on May 27, Our records further indicate that she activated an Apple iPhone device in place of the Son August 4, Unfortunately our attempts to contact Ms [redacted] at the telephone number and e-mail address provided in her inquiry on September 12, 14, 18, 20, and 22, 2017, to discuss her reported concerns in detail were unsuccessful We also mailed a letter to the account holder, Lisa [redacted] , at the billing address of record on September 18, 2017, acknowledging our receipt of Ms [redacted] ’s inquiry and requesting that she contact us directly for further assistance Regrettably, we have not yet had the opportunity to speak with her We regret any inconvenience these matters may have If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

Good morning, This complaint has been resolvedSprint has credited me $& will continue to credit me for all three phones until they are paid offThank you!!