Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it should be noted that in addition to the Employee discount being removed from my account, a "Loyalty Credit" of $per month was also removed This credit was in regard to a phone that was leased and the $credit was to continue throughout the term of the lease My latest communication with Sprint indicated that, like the Employee discount, the loyalty credit was no longer available Once again, the point is very simple, Sprint does not make these various terms clear when they are attempting to move you out of one plan and into another The customer is under the impression that he is getting a good deal but in the end, the deal is really not much better and sometimes worse than the plan that the customer had Regards, [redacted] ***

Tell us why here April 26, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , an authorized account user on Ms [redacted] ’s Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that, although he contacted us to cancel a pre-authorized payment one day before it was scheduled, we still processed that payment, causing his bank account to become overdrawn and incurring a $non-sufficient funds (NSF) fee Mr [redacted] requested that we provide reimbursement for that fee We regret any misunderstanding that may have occurred regarding Mr [redacted] ’s payment processingUnfortunately, our attempts to contact the account holder, Ms [redacted] , via telephone and e-mail on April 13, and 24, 2017, to discuss Mr [redacted] ’s reported concerns related to her Sprint account were unsuccessful We also mailed a letter to Ms [redacted] at her address on file on April 24, 2017, acknowledging our receipt of Mr [redacted] ’s inquiry and advising that we needed to speak with her directly in order to proceed with our investigation To date, she has not yet responded to usAlthough we were unable to speak with Ms [redacted] , we reviewed her account Our records reflect that Mr [redacted] contacted our Customer Care department on April 3, 2017, to cancel the disputed payment, which had previously been authorized to process on April 4, 2017, during a payment arrangement Regrettably, his payment arrangement was not canceled in time to prevent the pre-authorized payment from processing; however, the payment was returned to his bank on the same dayTo resolve this matter, we will be happy to apply credits to Ms [redacted] ’s Sprint account to offset up to two documented NSF fees resulting from the above-referenced payment, for a maximum value of up to $ However, we will need to speak with her directly to take that action Our offer remains available to her for days from the date of this responseWe believe that we can fully address Mr [redacted] ’s reported concerns, and we look forward to having the opportunity to do so As such, if those concerns remain unresolved, we invite the account holder, Ms [redacted] , to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that we are charging her Sprint account for an Apple iPhone 6S Plus device that she obtained as part of a recent buy-one-get-one-free (BOGO) promotional offer and that she has been unsuccessful in resolving that concern with our representatives Ms [redacted] stated that she was offered and accepted one time service credits to offset the cost of the free phone; however, she has been unsuccessful getting the service credits to apply directly to the outstanding equipment balance Ms [redacted] requested that we apply the credit balance reflected on her account to the equipment balance and remove any future monthly installment charges for the free phone promotion We regret any misunderstanding that may have occurred regarding Ms***’s equipment billing As outlined in the terms of the referenced promotion, between August and 31, 2016, Sprint offered customers the option of purchasing one Apple iPhone 6S Plus device via Sprint’s Month Installment program and getting monthly service credits to offset the cost of a second Apple iPhone 6S device purchased simultaneously Our records reflect that Ms [redacted] purchased two Apple iPhone 6S Plus devices on September 23, 2016, via Sprint’s Installment Agreement Program During a conversation between Ms [redacted] and one of our Care representatives on October 1, 2016, we advised Ms [redacted] that any eligible BOGO promotional monthly service credits take 2-billing cycles to begin However, during a supplemental conversation between Ms [redacted] and Sprint’s Retail management team on April 21, 2017, she was advised that she was ineligible for the above-mentioned BOGO promotional offer due to her activating her new lines of service after the expiration date of August 31, Although we were unable to identify any Sprint billing error; as a gesture of goodwill and in an effort to reach an amicable resolution, we offered to apply one-time lump sum service credits totaling $650.16, which was applied to her Sprint account on April 21, At which time she requested to use the service credits to pay off the Month Installment Agreement [redacted] ; however, we respectfully declined her request We spoke with Ms [redacted] on May 9, 2017, and explained the above information Additionally, we confirmed that Ms [redacted] remitted a payment on May 3, 2017, of $460.36, to pay off the balance for Sprint Installment Agreement [redacted] Ms [redacted] confirmed that her issues have been addressed to her satisfaction We appreciate Ms***’s taking time to provide details of her experience with our Retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms***’s concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Ms*** If we can be of further assistance with these issues, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate your assistance in bringing his billing concerns to our attention In his inquiry, Mr [redacted] states that when he established service with Sprint in August 2017, he was led to believe that he would receive a Lease One, Get One (LOGO) promotional credit for his devices; however, he has not received the promotional credit as promised As a result, he is requesting that Sprint provide the promotional credit We spoke with Mr [redacted] on March 8, We reviewed his account and confirmed that he is receiving the LOGO credit as promised The credit of $was applied to his account on January 17, 2018, and is reflected on his February invoice Our records reflect Mr [redacted] has been receiving this monthly credit on the 17th of each month since January Please note the promotional credit will continue to be applied on the 17th of each month through the end of the device contract end datesMr [redacted] expressed his satisfaction with this resolution and our handling of the matter We appreciate Mr [redacted] for taking time to provide us with the details of his experience, as we are continually striving to improve the quality of service provided to our customers Please be assured that Sprint has no higher priority than its customers The telecommunications industry is extremely competitive and we realize that the quality of products and the level of customer service we provide will define our success If further assistance with this matter is needed, I can be contacted by calling the Executive & Regulatory Services department at 1-844-282-8211, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean Jones Executive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on May 5, We apologize for any inconvenience Ms [redacted] has experienced as a result of this matter We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the upgrade options currently offered by SprintMs [redacted] requested that Sprint return to offering discounted upgrade options after one year Sprint has reviewed Ms [redacted] ’s complaintSprint has a Handset Upgrade Program in place for our existing customers; however, there are specific requirements and several ways for customers to upgrade their deviceFurther information can be viewed on www.sprint.com/upgradeEffective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the device With a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Sprint spoke with Ms [redacted] on May 12, 2016, and presented the options currently available, including the Galaxy Forever, which is a month Leasing program currently offered, which gives the customer the option of upgrading after making paymentsSprint’s Galaxy Forever program, is currently only offered for the Samsung Galaxy Sdevice and Samsung Galaxy SEdge deviceMs [redacted] stated that she would consider the above options and may take advantage of her device upgrade at a later date We regret any inconvenience Ms [redacted] may have experienced regarding this matter and we sincerely appreciate her feedback, which will be forwarded to the appropriate managerial staff for further review If we can be of further assistance with this matter, Ms [redacted] can contact the Sprint Executive & Regulatory Services Department toll-free at ###-###-####I can be reached directly at extension I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Alicia [redacted] Alicia [redacted] Executive Services Analyst

October 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Tonya [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of MsTonya *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated she was billed $for early termination fee (ETF) for a device she already paid for, and also an extra $a month for the deviceShe also stated she returned a device and her account was not credited for the deviceAs a result of this matter, she states her account has been turned over to collections, and she is requesting assistance We regret any frustration that Ms [redacted] may have experienced in the process of trying to get her issue resolved Our records reflect that on March 29, 2017, Ms [redacted] spoke with our customer service representatives as the payment she made was for the remaining lease balance for line ###-###-####; however, the payment applied towards her account balance We also confirmed she made a payment of $424.88; however, the lease was not cancelled until May 19, 2017, and she incurred the lease cancellation charge and an end of lease (EOL) charge of $We also confirmed Ms [redacted] was not billed for the returned device During our October 12, 2017, conversation with Ms [redacted] the information outlined above was explained to her Ms [redacted] reiterated her dissatisfaction as she was never informed about any additional chargesTo demonstrate our commitment to excellence, we adjusted the $lease charge Ms [redacted] confirmed that this issue has been resolved We appreciate Ms [redacted] for taking the time to provide us with her experiences with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize her input to improve our customer service training and processes We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this matter, Ms [redacted] can contact me directly at Sprint’s Executive & Regulatory Services department I can be reached toll free at ###-###-####, ext***, Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’s inquiry, he expressed his dissatisfaction with his monthly Sprint charges exceeding the amount quoted to him despite his multiple contacts to us to correct that matter Mr [redacted] requested that we reduce his billing to the quoted price We regret any misunderstanding that may have occurred related to Mr***’ Sprint charges Our records reflect that Mr [redacted] upgraded equipment for of his lines of service on November 22, 2016, and that he accepted 24-month installment billing purchase agreements for those devices Our records further reflect that Mr [redacted] activated his lines of service on our 12GB Better Choice L-$5off with AutoPay PlanAs such, based on his rate plan and equipment choices, his monthly charges should have been approximately $per month plus applicable taxes and surcharges However, Mr [redacted] contacted us on March 16, 2017, to upgrade his rate plan to our 40GB High Speed Data Share Plan, which lowered his monthly charges to around $per month including applicable taxes and surcharges We are unable to identify any billing error associated with his account We spoke with Mr [redacted] on August 21, 2017, and explained the information outlined aboveWe also informed him that, based on his chosen rate plan, equipment, and other account options, we are unable to reduce his bill to the requested amountMr [redacted] indicated his understanding of that information We appreciate Mr [redacted] taking time to provide details of his experience with customer care We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] concerns will be orwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced as a result of these matters If we can be of further assistance with these concerns, Mr [redacted] can contact me directly by calling the Sprint Executive and Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with her billing being higher than expected after completing a plan change recently She requested that the disputed charges be credited We regret any misunderstanding that may have occurred related to Ms [redacted] ’s referenced billing concerns We spoke with Ms [redacted] on September 15, 2017, and verified with her that her account balance is valid However, as a courtesy and due to any possible miscommunication that may have been provided related to her account charges, we offered a one time credit of $to offset a portion of service charges on her account Ms [redacted] accepted our offer and we applied the credit as agreed She then confirmed that we resolved her inquiry We regret any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance with this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Joann [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Fakhrullah ***

[redacted] Revdex.com: From: p s< [redacted] >Date: Tue, Feb 9, at 8:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Complaint has been settled to my satisfaction P***

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed with your office by Ms [redacted] We appreciate your assistance in bringing her concerns to our attention In her inquiry, Ms [redacted] states that due to previous account billing concerns, her account was credited $ She states that the referenced credit was applied to her monthly billing statements, and carried over each month through June 2016, leaving a remaining balance of $due for that month She further stated that she switched wireless carriers and contacted our Customer Care department to have her service cancelled and was informed that November would be the last bill cycleHowever, she states she was billed again and was sent to collections for a bill that she believes was incorrect for the June billing statement, as well as charges incurred after she called to cancel her service Ms [redacted] advised that she had an unfavorable customer experience while attempting to address her account billing concerns As a result, Ms [redacted] request that she be refunded for monies paid totaling $and that the account is removed from collections We spoke with Ms [redacted] regarding her account billing concerns During our discussions with Ms [redacted] , we explained that the June billing statement was $with a due date of July 3, We advised her that we received her payment for $on July 23, 2016; however, by that time the July bill statement was processed for $ We further advised Ms [redacted] that her account was suspended on December 27, 2016, due to the past due balance for the November and December billing statementsThe account was eventually cancelled on March 27, 2017, for non payment Ms [redacted] stated that she was with her new provided on or around November 5, 2016; however, our account records indicates that service was used until November 25, We explained that her account balance for $represents the November through December billing statements and late fees Although we found no Sprint billing error, as a courtesy, we offered to credit the late fees and the December billing charges for $ With this credit, the remaining balance due is $for the November billing statement Respectfully, we are unable to grant Ms [redacted] ’s request for a refund and removal from collections Additionally, we offered to mail Ms [redacted] a copy of her November and December billing statements for her records We appreciate Ms [redacted] for taking time to provide details of her experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter has caused If we can be of further assistance, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

March 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided in the complaint, Ms [redacted] states that when she left Sprint, she didn’t receive a final billShe could not log onto the web site to she her final bill and when she called in and encountered issues with getting a final bill sent to herMs [redacted] is requesting that her checking account not get charged for her final bill We attempted to reach Ms [redacted] via phone and email on February 27, 28, and March 2, 2017, and was unable to reach her We did however, receive and email from Ms [redacted] stating that she received her final bill and that she had paid her bill which resolved her concern We regret any inconvenience this matter may have caused If I can be of further assistance with this matter, Ms [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] JExecutive Services Associate Analyst Tell us why here

March 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the complaint, Mr [redacted] indicates he was leasing an iPhone and was eligible to upgrade He upgraded to an iPhone and was advised he would not be responsible for the remaining lease balance on the iPhone He stated we unlocked the iPhone and he gave it to somebody else to use He received a bill higher than and was advised he was assessed a fee for not returning the leased iPhone As a result, he is requesting we review this matter We reviewed Mr [redacted] ’s account and confirmed phone number ending [redacted] purchased a device via a month lease agreement on the iPhone Forever program on October 24, The device lease agreement requires the completion of monthly lease installment payments or pay-off of the lease early before an upgrade can occur to the next generation iPhone In addition, the customer has an option to return the device in good condition or they can keep the device and pay the End of Lease (EOL) fee Mr [redacted] did not return the device and was assessed a lease cancellation fee and EOL fee These are valid chargeTo resolve this matter, we sent Mr [redacted] a prepaid envelope to facilitate the return of the iPhone When the device is received in our warehouse and it is in good condition, we will credit the lease cancellation and EOL fees totaling $ We ask that the return transaction be completed no later than April 3, We regret any frustration this matter may have caused If Mr [redacted] has further account concerns, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Ann HExecutive Services Analyst

Irving, TX June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx***, [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 23, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she expressed her dissatisfaction with the charges assessed to the account upon cancelling services with SprintSpecifically, stating that she is disputing the monthly installment billing and lease cancellation chargesMs [redacted] requested that Sprint review this matter, apply an adjustment to the account accordingly, and remove all negative reporting from the credit bureaus Sprint has reviewed MsCharlene [redacted] ’s complaintAccording to our records, Mr [redacted] established a Sprint account on September 2, 2015, with one line of service corresponding with phone number ending in *** During this sales transaction, he activated an IPhone device via Sprint’s Leasing program Furthermore, our records indicate that he established a new line of service corresponding with phone number ending in [redacted] on December 24, 2016, by purchasing a Sprint Slate Tablet device via Sprint’s Monthly Installment Billing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Mr [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Additionally, Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring access/equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic Lease Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his current plan Our records further indicate that Mr [redacted] ’s account was suspended for nonpayment on January 23, 2017, and was referred to an outside collection agency on March 4, 2017, due to nonpayment of the outstanding account balanceFurthermore, on April 22, 2017, Mr [redacted] ’s account was cancelled for nonpaymentAs a result, his account was assessed the remaining Lease cancellation and Lease Device Purchase Amount charges totaling $and Monthly Installment Billing accelerated cancellation charge of $as reflected on the May 6, billing statement, leaving his account closed with an outstanding balance due totaling $This balance is comprised of the aforementioned charges as well as the monthly recurring charges and applicable taxes totaling $as indicated on his January 6, through April 6, billing statementsAs such, Sprint considers the charges and our actions to collect the debt to be valid We spoke with Ms [redacted] on June 29, 2017, to discuss her concern in detail and relayed the aforementioned information During our discussion, we offered MsCharlene [redacted] a one-time courtesy adjustment of $to offset the monthly recurring charges, leaving the account closed with a final balance due of $However, MsCharlene [redacted] have not confirmed acceptance of our proposed resolutionShould Mror Ms [redacted] wish to accept our proposed offer, we encourage them to contact the undersigned directly at the phone number noted below on or before July 18, We regret any inconvenience that Mrand Ms [redacted] may have experienced while attempting to resolve their account concerns If we can be of further assistance, Mror Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: NOTHING WAS DONE Regards, Autisha B***

January 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that one of our Customer Care representatives offered her the 250mb plan for each of the new tablet lines of service on her account at a total cost of $each month Ms [redacted] indicates that the new tablet lines of service reflect the 100mb plan at $per each line of service, which she states is the incorrect service plan and cost She further states that the tablet line of service already reflected on her account, ending in ***, was changed to the 250mb service plan; however, this line of service was not to be updated with a new planAs a result, she is requesting assistance with obtaining the 250mb service plan for the lines of service ending in [redacted] and [redacted] at a total cost of $per month We regret any misunderstanding that may have occurredWe have communicated with Ms [redacted] regarding this matter, and based on the information provided, we listened to the call transaction between Ms [redacted] and our representative Our review of our records determined that two eight-inch tablets with a 250mb tablet plan at $per month for each of the lines of service was offered to Ms [redacted] Furthermore, the shipping and activation fees were to be waived A review of Ms [redacted] ’ September 13, 2016, invoice that generated after the tablet’s were added to her account, reflect two new tablet lines of service with a 100mb tablet plan at $per each line of service Since the activation of these devices, Ms [redacted] has been informed that the 250mb plan is not available with the new tablets that were purchased We have attempted to contact Ms [redacted] again to inform her of a resolution, but we have been unable to reach her However, in an attempt to resolve this matter amicably, we can offer to add a 500mb tablet plan to the new tablet lines of service ending in [redacted] and [redacted] at $each month for each line of serviceThis is double the amount of megabytes for the same priceAlso, the existing tablet line of service ending in [redacted] is $less for more megabytes than she had previously; therefore, this tablet service plan can remain Additionally, our representative offered Ms [redacted] two tablets at $each month per each line of service; therefore, the combined monthly service charge for these two devices is $Should she desire to return one of the tablets to reduce the monthly service charge to a $monthly charge for one new tablet line of service, we will allow her to do that; however, should she retain both new eight-inch tablets, the cost will be $monthly for each tablet Ms [redacted] can contact us at her convenience by calling the toll-free number in the final paragraph Lastly, two credits of $and $were applied to Ms [redacted] ’ account on August and September 24, 2016, respectively to offset the shipping and activation fee charges she was informed would be credited The $shipping credit was applied prior to the charge being assessed to the invoice; therefore, the charge and credit are not reflected on her August 13, 2016, invoice The $credit, including taxes, surcharges and fees for one activation fee is reflected on her October 13, 2016, invoice The second $activation fee, including taxes, surcharges and fees that billed and reflected on her September 13, 2016, invoice was not credited; therefore, we applied the remaining $credit to her account, effective today We appreciate Ms [redacted] ’ taking the time to provide us with the details of her experience with our Telesales representativeWe are continually striving to improve the quality of service provided to our customer’s Please be assured that we value customer feedback and will utilize this information in our training and processes We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her equipment service plan and billing concernsWe look forward to hearing from her regarding her service plan concerns I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

March 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry filed with your office by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] states that he spoke with a Sprint Customer Care representative and believes he has been incorrectly advised regarding how the taxes on his February 2017, billing statement were calculatedAs a result, he is requesting clarification We regret any possible misunderstanding regarding this matter During our conversation with Mr [redacted] on March 10, 2017, we confirmed that the taxes on his final bill were calculated based on a $Lease Device Purchase charge and a $Lease Cancelation Charge incurred when he ported his number to another service provider prior to the satisfaction of his lease agreementWe also confirmed that the taxes were assessed correctly Our records reflect that Mr [redacted] made a payment of $on March 10, 2017, to satisfy the Lease Cancellation charges incurred on February billing statement We also confirmed that Mr [redacted] returned his leased device for wireless line ending *** Therefore, credits totaling $were applied to his account on March 14, 2017, to offset the Lease Device Purchase charges As a result, his account has been finalized with a zero balance Mr [redacted] stated that he understood our explanation and expressed his satisfaction with our handling of the matter We appreciate Mr [redacted] for taking the time to provide us with the details of his most-recent billing experience Please be assured that we value his feedback, and his concerns have been forwarded to the appropriate managerial staff We regret any inconvenience that this issue may have caused If we can be of further assistance, Mr [redacted] can contact our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

Complaint: [redacted] I am rejecting this response because:No attempt was made to verify that the offer was madeThe representative was told I have communicated with the store that made the offer and was told they would issue a check for the full retail value of the iPhone by the district manager BeauThis is proof that they are not denying the offer was madeI have detailed notes on the communications made at the store level and not once was the claim that the offer was not made by Kat and accepted by me in NovemberFollow up attempts at the store level I was told by Beau that they said they were going to issue the check but have not and the "Back Office" have not updated him on the situationThis was weeks ago and my patience has run outI am going to start by filing a lawsuit against Maycom Communications, owner of the Lake Mary FL storeIf I am unsatisfied with the outcome of the above mention litigation, I will file suite against Sprint Corporate.This is yet another example of the lack of comprehension of the issue by the representative assigned to this case.Quite frankly, I think she is exhibiting the symptoms of a drug and or alcohol problem Regards, Douglas F [redacted]

June 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’ complaint, he stated that he canceled services and was subsequently charged an Early Termination Fee Mr [redacted] is disputing these chargesHe further stated that he is disputing the outside collection agency’s referral regarding his outstanding balance Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Our customers can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If our customer’s service plan required a service agreement, no termination fee is charged when he or she cancels within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Our customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on their account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on their final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers Our records reflect that Mr [redacted] ’ account was activated on March 3, 2014, and canceled on March 16, 2014, as a result of porting his phone number to a different carrier Our records further reflect that on June 8, 2017, the account was adjusted for the amount of $to offset the cost of the Early Termination Fee because it was assessed in error In an effort to fully address this matter, we have contacted Convergent-ER, the third-party collection agency, and requested that further collection efforts on this account be discontinued Further, Convergewill inform the credit bureaus to delete any negative reporting regarding this account A deletion letter will also be provide to Mr [redacted] outlining the steps taken Please allow up to days for completion of this process If further assistance is needed, Mr [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Wednesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Katherine [redacted] Executive Services Analyst