Square

I contacted Square to get some help with itemizing shipping fees with my online store and got ZERO helpThe guy that assisted me on the phone was rude, sounded clueless, put me on hold twice and when he went to put me on hold for the third time...hung up! I will be taking my point of sale business and online store elsewhere

I own a small Servpro-type business and signed up for a Square account in August of We processed one $paymentSeveral weeks later, we received an email stating that they were cancelling our account and that they were holding our money for at least days?? They gave absolutely no reason why they cancelled our account, gave no email address to contact them, and cancelled our cr so that we could not reach them via phoneI did some research and was not surprised to find out that they've done this to countless othersMake you wonder how much interest they've earned by holding small business owners' moneyWhat a shameful racketSTAY AWAY FROM SQUARE!!

Square "scams" small businesses by placing day holds on large transactions It doesn't matter if you have verified that your a legitimate business They use their terms of use policy to get away with their fraud

Final Consumer Response / [redacted] (2000, 6, 2015/04/13) */ Hello, I called the company again and this time I spoke with ***, who was amazingHe immediately apologized and explained that the company was working very hard to change their customer service reputationThe person assigned to my deposit issue did not arrive until AM so he said he would contact me once he spoke with herI received an email shortly after letting me know he was working on itA bit later, he called to say the check had been released, apologized again and gave me $1,in credit toward future processing fees He explained to me that the reason it was held is that in the past (my account is new) I had only processed small charges, and suddenly there was a charge for $6,They wanted to investigate to be certain there was no fraudI can appreciate that as I had a series of fraudulent charges on my personal bank account During our calls, I explained to him that they simply need to change their procedures and when a check is held, it should be flagged as such in your accountFurther, they need to communicated why it is being held, specifically in my case, that it was for my protectionChanges to their communication process would have eliminated all the stress and frustration on both endsHe agreed and after everything was resolved, he sent me an email letting me know that they are taking my comments seriously and looking at making changes to their policies and procedures with regard to these matters Thank you very much for following up with me, and I am happy to report that because of ***, my experience with Square turned out very differently [redacted]

We first started with this company back in 2011, in our place of business was robbed and they broke into our place of business, not only was our bank account hacked but also our Square account, Square was notified ASAP and we were advised to close our account and we also close our bank account, we opened a new account the next dayTo make a long story short, we just signed up with Square again, and now Square has taken money from us for the simple fact we were robbed and someone hacked into their service, first off they need better security, second Square has robbed us of $stating we owe them, we have notified them, EVEN sent a letter they sent us back in knowing the problem and it was resolved then, also they have copies of police report and pictures, they clearly messed up and stole from us and don't even answer emails or phone calls, Very unprofessionalwe will be filing a law suit next along with a complaint against them with FTC as well

Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Hello ***, Upon further investigation, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Furthermore, Square never charges a customer's credit card on its ownEvery transaction processed through Square must first be initiated by the merchant themselvesDue to privacy and security reasons, Square does not maintain a record of any customer's payment informationIt does not have complete credit card information on file and cannot push payments through unless the merchant issued these payments themselvesLastly, the merchant must have issued a refund through their Square Dashboard online in order to initiate a refund for the total payment to be returned to the credit cardIf the merchant is claiming to have issued the refund or that Square is fraudulently charging your credit card, please contact Square directly with these transaction details so that they can best assist youAgain, Square is unable to process payments that the merchant does not personally input themselves Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are completely satisfied and have been made aware that the fault does not lie with Square, but the actual merchant, Ekblom Fishing

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Hello [redacted] , Upon further investigation, we can see that all funds you have processed through Square have been successfully deposited into your linked bank account per Square's deposit schedule Please note that bank verification with Square relies on the Automated Clearing House (ACH) network, meaning the process requires a full five business days for completionThis is necessary to ensure safe and secure delivery of the funds of all Square sellers If you have further questions about Square's bank verification process, please visit the Square Support Center at https://squareup.com/help/us/en/topic/102-bank-account-and-deposits or respond to the last email sent to you from Square on May 15th, Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thieves! Before you support Square Google their cash app and see how many people like myself have been down right RIPPED OFF Guess they need the money to pay off the million dollar law suit and cover the fact that they are losing money and worth in the stock market Absolutely horrible company with horrible customer service

Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Hello ***, Upon further investigation, I see that member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." On June 12, Square sent you an email stating the terms of your deactivationIf you choose to not refund this payment and request an alternate method of payment from your customer, Square will deposit the pending funds into your linked bank account on September Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 11, 2014/06/16) */ Hello ***, Upon signing up with Square, you agree to Square's Seller AgreementThis agreement details Square's right to request some additional information about your business in order to verify what is being sold through Square's systemUpon reviewing the information that you submitted, Square elected to deactivate your account because it found that it could not support your businessDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square is unable to provide additional details regarding your account deactivation In accordance with Square's emails, your pending deposits will be released into your linked bank account days from the date of deactivation Final Consumer Response / [redacted] (3000, 9, 2014/06/13) */ Yes they said they will deposit $$$ in days..I just opened the acct and this was my very first transaction!! Does it not sound suspicious? Closing an acct after a transaction and then holding that transaction for 90,days? It took them all but a day to clear transaction and they are now keeping my money hostage ..My beef with this company is there is no live person to speak with unless ur acct is active and open..they told me this via email..the phone numbers are all recordingsSounds like they are juggling the money someway for there own use

Final Consumer Response / [redacted] (2000, 6, 2014/02/24) */ Square did issue a refund to the customer on 2/21/However, my complaint about this company's business practices is still a valid concern

The only way for someone to log in your account is by having access to your phone or email associated with your accountAlso, if you signed into your *** account on someone else's device without signing out, the device owner could click into your account.There isn't a password associated with a [redacted] accountInstead, you're sent a one-time-use confirmation code for every attempt to sign in with your email or phone number.You can also sign out of your account from your device and sign back in so you know you are the only person who has access to this account.I hope this information is helpful! If you need help with anything else, please feel free to reply to me here

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Hello [redacted] , Upon further investigation, we can see that this postcard did not originate from the company about which you have filed your complaintSquare does not send out any type of marketing material containing the slogan you have mentioned Furthermore, Square has confirmed that they do not have any record of your personal contact information in their system and have no means by which to contact you If you review the postcard and continue to be concerned that the correspondence originated from Square, please contact them through their Support Center and they will be happy to confirm this information with you directly Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will reluctantly accept Square's response however I need to add commentsI believe that Square did, in fact, send out this postcard, but probably through an advertising agency or marketing firmAs I stated before I never heard of a business called WE CARE...WE FIX Since Square is so sure they didn't send out these mailings then they are likely to get many more complaints and have to respond to themIt had Square's logo, name, and phone number so someone either did this mailing for Square or they are scamming square The next time I receive one of these mailings from Square I will contact their Customer Support personnel and I will obtain their e-mail address so that I can send them an e-mail with a scanned copy of the mailing I received Again, I reluctantly accept Square's response but I don't believe their response is entirely true

Square sent me an email my account was deactivated and they will not release funds until after days I believe square is using business money that they are holding to make money off the interests every months I have read several reviews from people in Novabout square holding their fundsTHERE NEEDS TO BE SOMETHING DONE ABOUT THIS, SURE DEACTIVATE THE ACCOUNT BUT SEND PEOPLE THEIR MONEY!!!!

Do not trust SquareMy bad I wish I had of ready all these reviews before I got involved with Square incI fit their mold to the letterHad zero issues with them for over year then I got my first scammer chargebackTook them about 1/month to get it resolved in my favorThen about week later I got an email telling me I need to get reverified in the meantime they will hold all my deposits but keep on sending out invoices !!!! (Yea right I am not that stupid) Anyway I sent them all the info they asked for ASAP expecting thing to go back to fairly fastWRONG days later I got an email telling me my account has been DEACTIVATED and any funds currently held will be deposited to your linked bank account with in to business days WRONG againIt's now been bus days and nothingIf it's not in my account by the end of bus days I will be forced to contact my customer and have them file charges directly on Square inc to get there money back To the [redacted] I just can not understand how you can give these CROOKS SQUARE INC an [redacted] if it was me and it looks like allot of others it should be An Big Fat Tripple FFF- but who are we small business to know anything [redacted] **

I have been using Square since September and never had any problems, they transfer money from transaction to my bank next morningNo extra fees I will give them STARS

now avoiding merchants who use square because of automatic emails and no unsubscribe button to stop them My bank alerted me today that they will not let purchases be processed from any square device because of fraud issues

Hello ***, It's [redacted] , you and I talked when you wanted to deactivate your accountI truly apologize for the confusion! I undertsand you don't want to reactivate your account because the funds were reversed ( great bank by the way, so nice of them to do that), but if you want to return the reader we will need to re-activate your account so it comes back to us properlyI will guide you every step of the way so there are no more hiccupsLet me know if you are willing to do this, and what number I can give you a call on! Hope to hear from you soon! Once you respond you email will link back to me so there won't be another delay on my part [redacted] Square Support

Do not do business with this companyNot only ate the fees higher than most placesI recently opened a small car dealershipI took my first down payment and it took days to get to me the second one was dollarsThey decided to hold the money and have me send them my business license, state documents, and contract to the saleI unhappily sent them to squareThey them took days and told me they are deactivating my account and holding my money for daysBeing a small very new business dollars is a lot of money

Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ Hello ***, Upon further investigation, I see that Square sent you an email on February 19th stating that they were unable to validate your updated tax payer information with the IRSIn order to update the tax payer information, please log into your Square Dashboard and input the requested information that accurately reflects your tax payer preferencesThe system cannot update unless the right information is submitted Final Consumer Response / [redacted] (2000, 7, 2014/03/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this complaint as resolved, but I'm not happy that it took a month and a half and contacting Revdex.com to accomplish something a simple phone call and minutes would have cleared upSquare Incneeds a customer service phone number that people will actually answer!

Final Consumer Response / [redacted] (2000, 10, 2015/04/23) */ Thank youI have heard back from the company and they have assured me that no new accounts will be created in my nameThey have said that they are looking into the existing account from the information proided, but cannot disclose any details to anyone other than law enforcementI will forward you a copy of that email, but as of now I believe my matter is resolvedHowever, I am sure this is happening to many people who would be completely unaware that it is happening