Square

This company has the very worst customer service everI cannot emphasize this enoughI am being tortured by this company! I have spent two days calling them, being put on hold, then my call has been dropped and the whole thing starts overThey are holding my money and after at least calls, yes, I said 10!, it is still not resolvedI haven't even spoken to anyone with any authority to actually solve my problemDO NOT USE THIS COMQPANY!!

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Square sent you a final check on 12/22/Please refer to the latest email correspondence between you and Square for specific details Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dec was days agoEvery time they email me the date is pushed up furtherI still don't have my moneyNow they're saying I should have it my the 15thIt doesn't take more than days for a piece of mail to reach someone

I have fallen victim to the "hold your funds, request verification, receive verification, surprise account deactivation, and zero communication" process that Square has become known for Their customer support process seems to be as elusive as it is in order to be able to perform these highly questionable and inconsiderate tactics without any "hassle." I really hope the word gets out more and people understand upfront just what this company is and what they are capable of It is very clear that they DO NOT care about you or your small businessA link to NPR radio's coverage of Square's business practices: [redacted]

For several months the process of sending and receiving cash through Square cash worked perfectly Last month on 7/20/my renter submitted a payment through Square cash for $ This withdrawal was posted through her bank and to date 8/10/has NOT showed up in my account We both requested help through the Square Cash help on their App and received a couple of email responses, but the last emails have not even been responded to Their is not even a telephone number for us to call to get assistance Both of our banks have been notified and they do not have a telephone number associated with the ACH

We used Square for years, not one issue, and had processed over $250,per year, than in June we were offered business funding by Square, we accepted, and were approved The next day we noticed our account was deactivated, and we called the number available, once we got a csr on the phone they refused to speak to us, and would not give us a number we can use They refused an hung up on us We had to hire an attorney, and have one of our investigators locate their agent of service and also personally serve a manager Which we did We issued a cease and desist order to remove them from our corp account, and gave a copy to our bank, and our bank removed them from our account and banned them from doing any type of debit on us Luckily we had been trying out the immediate deposit, and had the day prior to deactivation, we deposited our funds I would issue an alarm on this company, and have no idea how Revdex.com allows them an A + status!

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Hello, Upon further investigation, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder accountYou may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) My business is two second hand retail store frontsWe are a mostly cash businessWe found that the square fit the business well because occasionally we had to accept debit and credit cards Square Inc waited until I had a balance of more than $1,and then informed me by email that my account was frozen and that I would not have access to my capitol for monthsThey have no appeal process and no account manager assigned to my caseThere is no one you can call I will make absolutely sure that no business person I talk to will ever make the mistake of using the square as their point of sale provider Come to my store and I will sell you a rocking chair for $cash The Square is the high risk business

I am a small business owner and was using square for weeks when they suddenly terminated my account without giving me any notification as to whyI attempted to contact them numerous times but was unable to get in touch with anyoneAfter doing some research online, I found that they will not talk to you over the phone if your account is not active??? On top of that they are holding my funds for days!!! Your telling me you keeping my money hostage for days and I cant talk to anyone to ask why they are doing this??? As a small business it is very important that we receive our funds to keep our business a floatI was told it was written in their general terms of service agreement, so I read the entire agreement; and no where in the agreement does it say they will hold your funds for days or any amount of time evenI understand that you have to investigate if there is a suspected issue, and there needs to be some time allotted to do soA week or two is understandable, but it is not right and should be illegal to hold someone's funds for days!!! Absurd!!! It is difficult enough for small business owners to maintain a business with its limited resources, but it makes it even more difficult when one of your resources, square, becomes a hinderance

We have delt with square since may This past week they froze our account asking for more document'sWe sent everything in same day, we recieved an email saying it will take 1-business days to clearWe are past that dead line and the account is still frozen while they sit back and collect interest off my business money!! There customer care team is the worst ive ever spoke toThey will go as far as hanging up on you after being rude and non helpfulThey wont let you talk to anyone in the verification departmentThis is beyond the worst company we have ever delt with!!!

We signed up for Square almost a year ago today to be able to offer credit card payments to our contracting vendorsTo date, we haven't had a need until one called this past Wednesday asking if we took CC paymentsWe went online to Squareu [redacted] to ensure our information was up to date and nothing would be lacking prior to accepting the paymentAccording to Square's payment schedule, the client paid on Thursday prior to close of business and therefore; we should have our funds deposited today - FridayAfter business hours last night we were notified that we needed to verify information and they were suspending our deposit up to business daysThis is unreasonable when it never asked for any of this prior to taking a paymentWe depend on timely depositsSquare representative was extremely blunt and harsh and sarcastic when verifying our banking information (they made us upload recent bank statements to verify our account even though that was done at registration and confirmed with a bank debit card to the account as well)Additionally, they had us upload government documentation and our contract with the clientAs the client was only invoiced through Square for a portion (retention) on a project but the total contract was significantly more than that of the invoice; Square questioned the authenticity and didn't understand invoicing in increments plus the client had already paid over time to us with checks - they wanted to us CC this timeThe Square Rep, when I asked to be transferred or speak to a manager told me "they don't talk to clients" he then turned even more sour stating they would hold onto the funds and it can take up to business days "per the agreement"Absolutely unacceptable business practicesThey should perform due diligence upon implementation of services so they aren't making interest and money beyond the fees they already charge for performing this check after the factThat is indeed what they are doingMy client verified the funds have already posted and transferred to Square's bank...there's no reason to "hold them for verification"They also refuse to contact our client, etcto "verify" the legitimacyNow we have to further hold vendors off on paying them, bills, etcuntil funds are depositedIt is absolutely ludicrous they get their fees PLUS interest in their bank account for (what turns out to be) 3+ business daysNot happy with the reps attitude, lack of compassion, lack of aptitude in understanding construction vendors and progress payments and lack of will for wanting to helpAfter we get our due funds I am cancelling our accountI also advised them in writing and verbally I would be reporting this to Revdex.com and other review boardsOther complaints about Square doing this to other businesses have been posted various timesI would highly recommend they amend their due diligence to be done PRIOR TO accepting funds from anyone's client - this is a money scam...they would not be willing (hands down) to give the client the interest from their bank account earned on the fundsIt adds up when you do this to thousands of customers...bottom line must be quite healthy from these money-games

Hello ***,We're sorry to inform you that we are deactivating your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot accept payments related to your business.We regret that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Hello ***, Upon further investigation, I see that Square deposited the held funds from the billing dispute on June At this time, there are currently no pending deposits for this accountPlease note that the dispute process takes time, and Square was unable to close the case until it received an official resolution from your customer's credit-issuing bankAt that point, Square released the funds into your linked bank account Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Very frustrating to communicate via email onlyTakes t o days for a response Final Business Response / [redacted] (4000, 9, 2014/06/16) */ Hello ***, After further investigation, I see that Square sent you an email on June confirming that your account has been disabled per your requestAt this time there are currently no other updates regarding this account Final Consumer Response / [redacted] (2000, 11, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Pretty sad way for square to conducted business....my money was released back to me "after" I contacted the Revdex.comNot to mention no way to talk to a live person for instant concerns

Please refer to the latest email correspondence sent by Square on [redacted] Hello [redacted] , Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final

square decided it needed more information before it could send our latest transactions to our bank accountWe supplied square with all the information it requested and more We have a physical location, have marketing material, a website and a Facebook page, are registered with the State and the IRS, and a signed contract with the client in questionThe next day, we received the same \"high risk\" email so many others have with no explanation as to why Not sure how they decided we were a high risk business - we do marketing and business developmentIn addition, they have no system for review or give you an opportunity to respond They just decide you're guilty and cancel your accountWould never recommend square to any one in business Do not use square!

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Hello [redacted] , Upon further investigation, I see that Square sent you an email on June 30 detailing the status of the transaction in question. Square identified a technical issue over the weekend that delayed the daily deposit and... deposit notification for some merchants. At this time, it appears as though all funds have now been deposited into your bank account and your account remains in good standing. There should be no further issues with these transactions and all deposits should be made per the regular schedule. If you have further questions regarding this matter, please respond to Square's most recent email so that they can best assist you. Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/09/05) */ Hello [redacted] , Upon further investigation of your account, a Square representative sent an email correspondence on September 3rd detailing that your funds will be deposited into your account within 1-business daysThere are no other updates for this account Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/11) */ The client was issued a Refumd and the complaint has been resolved Thank you

DON'T USE SQUARE! Had an issue with my account, asked to speak with a manager and was refusedAfter asking politely numerous times for a manager I was placed on hold for minutes, agent came back and then told me she had to "release" the call because speaking to a manager was "not an option"When sending and receiving money frequently I would like to have peace of mind that the individuals processing my payments have a genuine care for myself and my businessThis was not the case and I will no longer be doing business with SquareUtterly disgusted at how customer service is handled with this company

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think that it is EXTERMLY unfair that Square won't release my funds to meFirst, they are virtually impossible to get a hold ofYou can only send an email and hope that someone gets back to youI honestly don't know what I did to violate their terms and conditionsIt really doesn't matter, I respect their decision to terminate my account I just don't understand holding those funds for daysI also don't understand why treat everyone the sameThere are consultants who do the exact same job that I do that use Square without a problemThey did not have to provide all of the information that Square requested to meI also don't understand why they allowed me to accept payments through their website before they finished approving everythingThey shouldn't let businesses accept use their services before their account/business is verified by SquareMaybe they need to change their sign up procedure Final Business Response / [redacted] (4000, 9, 2015/09/26) */ Hello, According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds For security purposes, Square cannot disclose further details regarding the reason for account deactivation Final Consumer Response / [redacted] (2000, 11, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I am not happy with the response I do not believe that it will change

Honestly the worst business I've dealt with in a long time I made a payment (usually use venmo) but decided for square and they charged me three times for one payment thinking it would be an easy fix I didn't get to madHowever it was the opposite not only did I keep getting automated responses (so irratating) but a week after me trying to get the extra $back they charged me a fourth time so now they over charged me $450! And when you finally get someone that isn't automated they are rude and refuse to help you in any way or answer any questions be careful stay away from them

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Based on the email sent by Square on 11/03/15, your funds are scheduled to be deposited into your linked bank account within one to two business days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Like any good scammer the first ones freeThe free reader starts the victim off with ease, then pressure of not being covered by chip nfc cards start being emailed, so you spend the money buy a chip card reader but it's battery life is no good, but here this is a new chip card reader, buy this oneAnd add a dock, and wireless printer, cash drawer- it will make your small business look professional and you will be in your way-- sounds like a good investment ok--- then your account is permanently deactivated- no reason no human contact no phone call - and no use for your trash hardware you now ownMy there month love affair with square write aboveI was forced into hardware once bought, cut off from squareNo charge back no fraud no terms of service violation no improprieties on our endJust support and backing from a once excited userThen "our decision to deactivate your account is finalDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details"