Square

Despite being a real person and entering all of my information, which has not changed in six months, exactly as it appears on my credit report, Square thinks I am a fairytale and refuses to approve my account to process credit card transactionsUpon contacting the company, which has nothing in place to go a step further and verify identity withoh, I don't know, say a legal document, I was told that you only have a few chances to verify and if you fail, you're never allowed to be verifiedHow stupid is that? I'm baffled at the stupidity of this companySo I decide I'll use [redacted] , since I had no problem verifying my identity with themI try to deactivate my Square account, since I essentially can't use it, and I'm told I am not allowed to deactivate it since I was never verifiedhold on, WHAT? I can't be verified, but I also can't close an account sitting open with my own info? I'm beginning to feel as though I have no rights with this companyI highly recommend steering clear of themI'll happily pay the extra $for the card readerwho needs a free card reader when the company treats you like a criminal and has no policy in place to check the actual identity of someone via a government issued identification cardStay away

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Hello [redacted] , Upon further investigation, I see that Square has been in contact with both you and your family member regarding this transactionOn June 28, Square received an email from your family member (the recipient) confirming that Square had sent the deposit to their bank account but that the customer's bank was responsible for holding the fundsAt this point, it appears as though your family member has been in touch with Square regarding this transaction and that the funds have been located and released into their bank account Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) The response was correctThank you

Just opened up square account, husband already did jobCustomer paid with credit cardThen received email from square saying our square account has been deactivated for suspicious activityJust opened up and used it wednesdaySince account is deactivated we can't talk to customer serviceHave no clue why, no explanationThey will not talk since account deactivatedWhat type of business are yall runningWished I had looked at reviews online then we would NOT have used SquareMajority of the reviews are the sameNo wonder not many businesses use themNow we are stuck without our money for daysWill be posting online NOT to use you guysNow we are out of several thousands of dollars because of their practicesWill have to reimburse customerThen figure out how to get paid cause they are holding money daysWe can't wait daysYall ***

I opened a square account last year they will not answer my emails they have 3,of mine I just dont know what to do this is also happening to a friend he file a complaint here and it has done nothing this is wrong im guessing they are paying for thier status because there is no way they should have a good statusIt says in thier terms and conditions that after two years they get to keep the money if it is not claimed well how can we claim it if we cant talk to no one something needs to get done I hate square they are worthless

Initial Business Response / [redacted] (1000, 5, 2014/10/09) */ Hello [redacted] , Upon further investigation, I see that a Square representative responded to your inquiry on October 7thSome customers experienced this brief issue, and the engineering team has quickly resolved itThe second charge was a pending charge and not an actual chargeIn a few business days, these charges will drop off the credit card's account statement If you have any further questions surrounding this matter, please respond back to the original email that was sent to youThere are no further updates for this account Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolved - but generally very poor customer service responseThe second charge did in fact fall off, but was followed up with a mysterious credit that lingered for another weekDuring the total week and a half, I had to reschedule bill pays and make arrangements to pay the recipient had the charges not sorted themselves outExpect a bit faster response from a payment processorLooking for alternative services

Initial Business Response / [redacted] (1000, 5, 2014/06/02) */ Hello ***, Upon further investigation, I see that Square sent you an email on May 27, detailing the status of the billing dispute issued by your customerIt appears as though your customer issued a dispute for the difference between the authorized amount and the deposited amountIn accordance with Square's most recent email, at this time, your customer's bank has not yet notified Square about this billing dispute being closed on your customer's behalfPlease note, that every customer has the right to issue a billing dispute and that their card issuing bank is the ultimate arbiter of the dispute resolutionWhile Square does its best to represent you in challenging the dispute, it cannot prematurely close the dispute before it receives notice from your customer's bank regarding the resolutionFurthermore, as stated in Square's email, the disputed difference is currently held in your Square Account and has not been returned to your customerAt this time, the dispute still appears open, however, as soon as Square receives notice from your customer's bank regarding the resolution, Square will immediately notify youIf your customer does not wish to keep this dispute open, she is able to communicate this to her bank so that the dispute can be officially settledThe bank would then resolve this dispute in your favor and Square would then be able to deposit the held funds into your linked bank account Again, Square does its best to represent you in challenging chargebacks, however, your customer's bank is the ultimate arbiterTherefore, until Square receives official notice of this dispute being closed, it is unable to resolve this dispute Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is my whole problem: The funds WERE returned to my client, within days of the 1-day notice of the dispute I received from squareSo, they did not keep the funds in my square acct., like they said they wouldSecond, there is no real customer service for them to respond to .You are right, they sent an email on May 27th, my first response from them, after emails starting on May 11thThat was over weeks with no responsethis may be what my client's credit card company runs into tooAlso, if they would have said to just have her company contact them, that would have made it a little easierWhat I understood was, I was to contact her, she was to contact them, I was to get the info from them, then send it to square in JPEG forma lot of hoops to jump thruI want to know how they can get by or get away with no customer service hotline? What if this had been a breach or a hacking? I would have to wait weeks to find this out? I will contact my client tomorrow, asking her to call her credit company and have them contact square Final Business Response / [redacted] (4000, 9, 2014/06/12) */ Hello ***, After taking another look at your account, I can see that there has still been no resolution provided by your customer's bank regarding the disputeTo clarify, the held funds are still in your Square AccountIf the dispute is resolved in your favor, then the funds will be released back into your linked bank account If you are in touch with your customer and can reach a resolution outside of the dispute process, we recommend that you request they contact their credit card company to reverse the dispute At this time, Square's Dispute Resolutions Team does not offer phone supportHowever, the dispute process requires Square to relay your documentation and information to challenge the chargeback to the card-issuing networksTherefore, in order to best challenge your case, Square's Dispute Team currently operates solely over email so that all relevant information for your case is consolidated and can be used most effectively in challenging the chargeback Final Consumer Response / [redacted] (2000, 11, 2014/06/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I guess I have no choice than to let this goMy client swears she didn't do this, yet I have contacted her, several days ago, and told her what needs to be done to reverse the situationI am not happy about this whole eventShe says the money has already been credited back to her, so how can it still be in my square acct? Doesn't make senseI have also not seen an easy way to actually open a dispute on accident, so maybe she lied to meI may never knowI am very unhappy that there is no live tech supportI feel like I remember you having it at one time, and it was greatThat was a horrible business decision to remove it

I would NOT recommend Square to ANY businessWe received an offer to add Square as a payment option for our clients, we had been using and continue to use the payment Gateway from FreshbooksAfter putting a few transaction through Square with one client Square put a hold on our funds to "verify" the transactionsAfter answering many question and uploading and email several files Square closed our account, KEPT OUR MONEY and said it would not be available for daysWe are a company that does business and provides service with Fortune company's for which we provided AMPLE documentationWe are an approved member of the Ariba Vendor management portal which is used by our Fortune clientsI WOULD suggest if you are a small business DO NOT USE Square

I will never use square again after providing them with sufficient proof on a dispute for a taxi service given to the customerIf anyone suggest square run away fastThey just want your business and have no live agent to speak to

THEY STOLE MY MONEY THEY STOLE MY DAUGHTERS MONEY AND THEY PUT US BOTH OUT OF BUSINESSTHEY CLAIM I OWE THEM THOUSANDS AND YET HAVE STOLEN HUNDREDS FROM MY DAUGHTERI HAVE CONTACTED EVERY AGENCY I KNOW OF IN THE COUNTRYTHEY SHOULD BE PUT OUT OF BUSINESS IMMEDIATELY AND THEIR MONEY FROZEN!

As am setting here writing thisI have been on hold for min and countingI sign up with this company to be able to except cc paymentThese people verifiy my bank accountAnd allow me to take a paymentAnd then turn around and not deposit the money in my accountBut place it on holdAnd as me for more information about my business After giving them the informationThat then turn around and start asking questions about my clientARE YOU F- ING SERIOUS!! minutes Still no one has picked up So now I have to call my Cleint and inform them that I have to give a refund because of the BS SQUARE got gong onReal bad!! Oh and the transaction cost me dollars to use the key pad to input cc number of CleintAnd a recording keep coming on saying: press to receive a call backYea they call backBut when you answer the callIt hangs up [redacted] MINUTES STILL NO ONE!!!