Square

Beware of advertising and unethical sales tacticsI chose Square for my business due to 2.75% flat rate NO SURPRISE and NO HIDDEN COST advertised right on their pricing page - [redacted] - mind you with no fine printsThis is how they lure new customersI got in touch with Sales person and she quoted me moreI obviously decided to not go with the sales rep because the pricing on their website was lowerI went with my older account from back in Sales rep some how found out that I started using my old account and without my knowledge or permission went and bumped up the rates!! I called in and spent hours to get the rate back down and they promised to look into the matter and refund additional money that was charged but so far it hasn't been refundedIf there are any lawyers reading this, happy to lead class action lawsuit against this company as the rates advertised are not what you pay - there are hidden costs

I am a small business ownerMy business is in constructionI deal in very large transactions I have never used credit cards with my customers until recentlyI have had more requests to be able to use credit cardsI bought the square, set it up, followed all the instructions, did the test charge on a card of my own and read over the fees and the days that it takes to move money to your accountI agreed to all of itI then let my first customer charge on their cardIn the sum of 10,And the money was never deposited to my accountAfter the 4th day of waiting, I found a customer service number to callOnce connected, I was told because the amount is so high and I am a business, they need copies of my bank statements and my license and EIN numberMore information then I feel they should need! And information that was never asked for or discussed while I set up the "Square." They told me I had to download copies of it all through their app On my phoneSo I tried and it would not downloadNow the 5th day I call back and explain their app won't except my information and I need the customers money released ASAP so I can begin the construction projectI was told they would email me so I could send copies through email back to themI was then promised that if I got them this information they would release my funds in less then hoursAnd they were very apologetic for the waitSo I did everything they wanted sent them all they needed and got an immediate email stating my information will be under review for business days which at that time they will contact me through email regarding my account this was a FridayI immediately emailed the person I was working with, backExplaining how I feel lied to, tricked and manipulated and that I will be taking my credit card transactions some place else if the matter is not resolved in the hours promisedI received no replyI also tried calling them and was directed to an answering machine stating they were now closed till MondayNow days after my deposit, my funds have still not been released and they have not contacted meI thought this was an easy way to move customer money from their credit card to my bank accountI agreed to the absurd charge amount of 2% no matter how high the charge amount isI agreed to wait days for the transfer, I agreed to send all my private information to them and still my funds are on hold I do not recommend this business if you deal in large transactionsIt seems they make up their rules as they goThey will lie and mislead to get what they wantI am uneasy about the fact that they have 10, they will now not communicate with me about and lied as to when they would release itIf I do not have the funds released Monday, my customer will cancel their transaction and file fraud with their credit card company

Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Hello ***, Upon further investigation, I see that Square sent you an email on April 1, notifying you of deposits that have been sent to your account since March 3, After taking a look at your account, I can confirm that there were deposits sent to your most recently linked bank accountIt looks like you have changed your linked bank account several times since the date of your first inquiryPlease be sure to check your most updated bank account for these depositsCurrently, there are no pending deposits for this accountPlease log into your Square dashboard at: https://squareup.com/dashboard/sales/deposits to view exact deposit details Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any funds at all from your companyI can attach emails, bank statements showing that, last email sent to me said they were assuring a deposit of 8,and failed to do so for the third time nowI have not received any deposits since 3/13/My business is [redacted] Spa with a bank account from Wells fargoI have not only waited a long time but am being charged for late fees on my lease, insurance, bills, have overdraft fees and do not have enough money to pay my empLoyeesI have been extremely stressed and been to the doctorIf you do not resolve this you will need to pay what you owE me, all my damaging fees, medical fees and attorney Final Business Response / [redacted] (4000, 9, 2014/05/09) */ Hello ***, After taking another look at your account, I see that a member of Square's Account Services team emailed you on May 8, confirming that your check has been mailed to youIn addition to this confirmation, Square requested that you submit a time that best works for you if you wished to speak about the matter further on the phoneI see that you have not yet responded to this emailThe check for the remainder of your funds was mailed on May 6, 2014, and should be arriving shortly Final Consumer Response / [redacted] (2000, 11, 2014/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] operates [redacted] and several retail storesOur experience with Square has been extremely positiveFunding is extremely fast and their customer service is exceptional [redacted] in particular in Customer Support has been outstanding as has their Capital Funding TeamI cannot say enough positive things about Square, their support, and how wonderful the people are that work thereEveryone has problems with credit card processors from time to time and a lot of times it is user error, not the fault of the processorSquare has been a blessing to our business with large companies let us down People typically only use online forums and the Revdex.com to complain, but companies also need positive feedback when they go above and beyond

Initial Business Response / [redacted] (1000, 5, 2014/11/30) */ Hello ***, Upon further investigation, I see that a member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement." Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." There are no further updates for this account Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is rude and unprofessionalThey never called, they never returned any of our many phone callsTo the best of our knowledge they still have over $5,of our money! Also, why in the world did you accept all transactions and all $5,of our money? And then have the nerve to say that our account is closed and our funds are frozen for a minimum of FOUR MONTHS and up to SIX MONTHS, and even then only POSSIBLY the funds might POSSIBLY be returnedComplete rip off and acamYou have over $of our money and we have nothingThere is something seriously wrong with this picture! We want all of our money back now, no more no less jf Final Business Response / [redacted] (4000, 9, 2014/12/10) */ Hello ***, Upon further investigation, I see that you have initiated refunds on all the pending charges on November 21stThere is no longer a pending payout and there are no further updates on this account Final Consumer Response / [redacted] (2000, 11, 2014/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) had to jump thru major hoops to get my funds returnedzero customer service, very poor communications

Absolutely ludicrous experience thus far with this company, I fear I should have never used these swindlers.So, my account was deactivated, I had only one $charge back I had my account closed, all my money held, as mentioned roughly $7,for daysRough, but whatever, I understand there could be customer charge backs, anyways there was no further charge backs and yet on the day the were to deposit my sales they send an email saying," Due to the recent charge backs on your account, any funds currently in your Square account will be held for an additional daysThank you for understandingSincerely,Square Account Services." Chargebacks on your account?!? I have had charge back on the account - as in only oneThey have the nerve to thank you for understanding? I don't know what they are smoking??? Starting to think I may have to settle this in court and sue them for damages on top of what they owe me Never would I recommend this company to anyone, what a waste of time money and resourcesNo customer support, live chat, or #'sNo response from the emails I have sent eitherAbsolutely shocking that a business can do this to a small business owner!!! charge back of 88$ doesnt required to be heldNot to mention its been held days and no new charge backs came throughIt's just disgusting how they treat their customers

Complaint: [redacted] I am rejecting this response because: My bank informed me that there are no pending deposits and my friends bank has not refunded the money to her accountHow do we go about canceling the payment? It has been well over days, the payment has not been claimed and there is still no cancel option Cash Accidentally Sent to the Wrong Address If Cash was sent to the wrong email or phone number, you can cancel the payment if it hasn’t yet been claimedLearn more about canceling payments Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/09/16) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." Additionally, a message was sent to you on on August 28, that states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days." The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email stating when we would be refunded Forwarded message From: Square Account Services Date: Wed, Jul 8, at 7:PM Subject: Message from Square To: [redacted] @gmail.com __________________________________ Hello Amanda, Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on June 29, these funds will be released on August Depending on your bank's policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds If you don't want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date To refund a payment, please log in to the Square Dashboard from a computer Use the date selector tool to locate the specific payment Click the payment you'd like to refund, then click "Issue Refund." Select the reason you're refunding the payment, and click "Issue Refund." It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer Please let us know if you have any questions [redacted] Square Account Services Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders Please note in the previous email the datesThe Square customer was promised payment by August 28thThe account was canceled June 29thAgain Square is showing its level of unethical and fraudulent behaviorAt this stage is it possible to forward this to the attorney generals office Final Business Response / [redacted] (4000, 21, 2015/11/06) */ This customer has not attempted to contact Square since September If the customer had contacted Square to receive funds, as he or she was instructed, we would have been able to resolve the case and release the funds in that mannerBecause the customer did not contact Square, we request that issues like this be routed through our online portalWe would have seen the response The funds were released on October Thank you Final Consumer Response / [redacted] (2000, 23, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did pay a few days agowe tried to contact them many times and they would not even take the callsNever do business with these people they are horrible and lie

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello, Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ For security purposes, Square cannot disclose further details regarding the reason for account deactivation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Square continues to unlawfully hold and take legitimate money due to my art businessThere are THOUSANDS of unhappy former Square user's that have there money being held illegally They do not honor or respect No Sol perprietors Final Business Response / [redacted] (4000, 9, 2015/11/11) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Final Consumer Response / [redacted] (2000, 11, 2015/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not satisfied but I don't have a choice, I have to wait 9th as and that of days is coming up next monthAll funds should be released to my account since there is nothing Square is going to release nor the Revdex.com is able to see that Square is ripping of millions of honest sol proprietorI will expect all my funds $in my account on 12/13/

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Hello ***, Upon further investigation, I see that a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." If you do not wish to wait the days for your funds to be deposited into your linked bank account, we recommend that you issue a refund for the pending transactions from your Square Dashboard online and seek an alternate method of paymentThere are no other updates for this account Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/04/22) */ My account was closed and no one bothered to explain before decision was made I'm not pleased with service 1.) I was having issues with a customer making up their mind on specifics with orderI have no control on the decisions a customer makes, I'm just here to service 2.) Due to availability and bank account requirements, I was forced to change bank info timesWhen I finally added an account eligible, I received an email stating my account was reviewed and closed No one bothered to reach out and speak with me about the activity to get a clear picture or allow me to explain before decision was made I have funds from a customer that I've been waiting days to clear on so I can fulfill an order and my customer is getting upset I'm requesting someone reconsider or at least reach out to me and allow me to clarify account activity/actions before I take this matter up further Final Business Response / [redacted] (4000, 13, 2015/05/04) */ Hello ***, Upon further investigation, I can see that a member of Square's Account Services team responded to your inquiry on January 30th, with an explanation for the decision to terminate your accountIf you would like to provide a more detailed explanation of your account activity prior to the termination, please reply directly to the last email sent from Square on January 30th, Since you elected to refund both of the payments you processed, there are no longer any funds on hold in your Square balanceThese refunds were completed on January 27th, and January 31st, Square can elect to terminate any Square account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." The deactivation notice sent to you by Square on January 30th, stated that the decision to terminate your account was final, and therefore they will be unable to reconsider their decision Final Consumer Response / [redacted] (2000, 15, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Doesn't seem like I have too much of a choice in the matter

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ Please refer to the latest email correspondence between you and Square dated 1/11/The message states: "We are happy to inform you that we have re-activated your account and your pending deposit will be sent to your bank account tonightDepending on your bank, you should see the funds in your account within 1-business days." Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ This was resolved- they finally released the funds last week [redacted] XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/03/19) */ Hello ***, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you and give you the most updated information regarding the listed tax payer information Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the responseThe email address associated with my account is ***@renewartsandindustry.comI look forward to the next response from Square to advise me 1) That my account has been adjusted to contain the business taxpayer information I tried to submit, 2) That the 1099-K will be removed from my personal social security number/taxpayer ID, and/or 3) what next steps will be needed Final Business Response / [redacted] (4000, 9, 2014/04/08) */ Hello ***, After further investigation, I see that Square sent you an email on April 8, providing you with the most updated information regarding your taxpayer informationSquare was unable to correct the taxpayer information due to an inconsistency between the information you provided and the information that the IRS possessedSquare was able to decipher the problem in order to update your 1099-KYour updated taxpayer information is now available on your Square online dashboard Final Consumer Response / [redacted] (2000, 11, 2014/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Square did contact me to confirm that the 1099-K was corrected, and that the correct taxpayer information would be used for and moving forward Square's popup message to me when I originally submitted the information more than two months ago was that I would hear from someone within three business days if there was a problem with the informationIt was Square's responsibility to communicate that there was an inconsistency with the information, and to reply to my subsequents emails requesting assistance Thank you to Revdex.com for intervening so that Square finally communicated and provided a solution

Initial Business Response / [redacted] (1000, 6, 2014/08/29) */ Hello [redacted] , Upon further investigation, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Based on the information provided, please note that according to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." In accordance with Square's email, your funds will be released days from the date of your deactivationIf you do not wish to wait days, we recommend that you refund your customer and request an alternate method of payment Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response, because it is a copy and paste one They need to change their policy or let businesses know they aren't made for all types of businesses, especially ones who processes large sums because they will be ridiculously labeled as high risk,have their accounts wrongly deactivated, funds held and customers lost, even after ONE attempted transactionIf you have thousands of complaints of the same thing, one would think maybe this isn't right You lied and said my funds would be released and then hours later, changed your mind just becauseTERRIBLEI don't need this resolved because I have already refunded the customer and loss their businessHope Square, Inc is happy Final Business Response / [redacted] (4000, 10, 2014/09/16) */ Hello [redacted] , As stated in Square's previous response, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Unfortunately, without being able to locate your account, Square won't be able to find or provide any detailsPlease feel free to respond with the aforementioned information or email Square directly by going to https://squareup.com/ Final Consumer Response / [redacted] (2000, 12, 2014/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) So over this companyI don't wish to give you my name and email because what will you do then? You've already deactivated my account and I've already refunded my ex-client's money, so I don't see the point in you asking for this informationSo you can pretend like you're being helpful? I don't want anymore copy & paste responses

I am an Independent Distributor and in some cases need a card processing serviceWell I was having financial issues so I was unable to purchase inventory for many months due to bills piling upI was finally able to buy some inventory this month (12-2016)I had a customer who wanted to get an advanced package valued at dollars, but wanted to pay with CreditI said sure! Well turns out that Square permanently deactivated my card processing service without notice and I am under reviewI guess if we go awol and not use the aervice they boot you out of the systemI tried emailing them twice and as of today I have received no response from themI don't sell products to become rich, I sell because I want others to get healthy as I didI told my client that he can pay me cash in small increments so in the end I sold products and helped out a clientI am very disappointed with this service and asked them to deactivate my account completely since they banned meStill no response! Steer clear from this company, it could happen to youI think this works for people that have a decent amount of transactions a month

Hello ***, Thank you for reaching out.Looking at the bank online portal the payment dispute is still showing to be active with your sender's bank Looking at the attached files they don't clearly show that your sender's bank has cancelled the payment dispute on this transactionIf a dispute cancellation letter cannot be obtained from your customer’s bank, please provide a copy of your customer’s bank statementThe statement must show the following:the original charge, the provisional credit and the proceeding debit applied to the credit card following the cancellation of the disputePlease ensure the statement displays the card holder name and last four digits of the payment card.If you receive a copy of your customers statement as outlined above, please reply directly to this email with it attached in either PDF or JPG formatIf we are able to determine the case has been officially canceled, we will be happy to close the dispute for you[redacted] Square Disputes

Initial Business Response / [redacted] (1000, 10, 2014/02/20) */ Hello [redacted] , After further investigation I do so that you opted to refund the payments back to your customer at no cost or penalty to yourself or your customerThere are no longer held funds in your Square account As the email you are referencing stated, a member of our Account Services team reviewed your account and elected to terminate the account in accordance with Article of our Merchant User Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." For security purposes we cannot disclose any other details regarding why your account was deactivated Final Consumer Response / [redacted] (2000, 12, 2014/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the offer of all monies being refunded back to my customers and would not recommend this company to anyone

When I just open my business four months ago when I decided at some point to get information from Square apparently this company has took my information banking information and keep charging me although I have no business with them there's no phone to reach them they charge you two bucks per day per week per month nobody can be reached out if the system is set up very scam where their phone number are impossibly calling sending messages this is a scam watch out walk away this company is terrible I'm creating a lawsuit whoever wants to join in can let me know this company is a terrible scan San francisco-based

Final Consumer Response / [redacted] (2000, 5, 2015/04/15) */ The business has finally respondedI am confident that this can be resolved and the complain cancelled

Initial Business Response / [redacted] (1000, 5, 2014/09/08) */ Hello [redacted] , Upon further investigation of your account, an email was sent on August with the status of your chargeback As outlined in the email, the dispute has preliminarily been closed in your favorHowever, your customer does have days or more to potentially re-dispute this case with their bankPlease note, re-dispute timelines can vary based on your customer's bankIn accordance with this email, once this hold period has expired, Square will notify you with the final resolutionPlease note that disputes can take up to days to resolve, however, timelines may vary and are determined by your customer's credit issuing bank, not SquareThere are no further updates at this time Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) It would be helpful if square had some customer service available for people going through this situationThere is no protection for the merchant in this instance and no clear way on Square's web site to follow the progression of the chargeback

I have never had dealing with a company's customer service that could offer you no information in resolving your problems. I processed a larger payment thru them. Received the conformation that the payment had been approved but was later notified that they would need to review the transaction and would need 3 months of my bank statements, photo id and other information to do this. I complied and gave them all the information that they asked for and was supposed to receive a reply in 1-2 business day. I received no reply and the funds were not transfered to my account. It wasn't until I called them that they said they could not give me my money. They were not apologetic nor did they give me any explanation for why this was happening. Also they said there was no one I could speak to about it. And that they were putting a limit on my account from here on out of 1 transaction every 90 days. My only option is to refund the money that they were holding hostage. They had no problem charging me a fee to take money from my customer. If they took the time to inform people of their limits ahead of time then it could save headache for everyone. I would have gone somewhere else. Now I have to humiliate myself by letting my customer know what happened and hope that they get their refund swiftly so I can start the process again with a reputable company. Save your self the frustration and humiliation and do not use this company. How do they have an A+ rating with a 92% negative review?!