Ms [redacted] signed up with Zwith a one year contract on 10/11/The agreement she signed on 10/14/stated that she is responsible for full year of services with ZIf she canceled prior to that year she would still be responsible for payments for the remainder of the yearWe have attached a copy of the electronic terms Ms [redacted] signed as well an audit history with IP address time stamps for the signatureThe client then completed a hour Marketing Appointment on 11/1/which is after the date she states she canceled in this complaintThe client then called in to cancel her services on 11/20/due to "personal reasons" but a Client Development Representative let her know that she is in a one year contract and that if she canceled that day she would be responsible for the remainder of her contract in one lump sumThe client was not pleased with this answer but agreed to stay on board Ms [redacted] was then sent an email on 11/21/at 5:33pm that confirmed that she decided to keep her account open with ZThe first line of the email reads:Thank you! We are pleased that you decided to continue your relationship with Zand reinstate your ZprogramEffective immediately, we have rescinded your day cancellation request and have re-enabled all features and services of your programIf for some reason you have received this email in error, please contact us immediately so that we may rectify the situationIn order to cancel your account with Z57, you need to make the request via telephone to a Client Development RepresentativeAs of today, Ms [redacted] has not placed this call to cancel her servicesResolution:We will be more than happy to discontinue Ms [redacted] 's account once she places a verbal cancellation request as per the terms and conditions by calling 800-899-x
When Ms [redacted] signed up she signed up for one MLS board and that was RMLSOn the sales receipt Ms [redacted] attached to her rejection you can see that IDX functionality is only listed next to RMLS and there is no quantity listed as Itasca MLSThe sales rep made it very clear from start that she would only have IDX on RMLSMsStolz informed her sales rep that agents in their area enter all their listing into both MLS boardsMs [redacted] came on board knowing that we would only provide IDX to RMLSAt this point, we are still willing to offer the contract buyout but we can also waive the day noticeMs [redacted] requested to cancel her service on 10/but decided to stay on board with the solutions providedShe was sent a confirmation email at this time stating she had rescinded her day notice to cancelBecause she was happy with the product & solution at this time we are unable to provide her with a full refundResolution:Contract buyoutMs [redacted] has not called into request her cancellation but she notified us by email of her displeasure on 12/3/We will accept that as her cancellation dateThis means she would pay for Sept - NovWe previously calculated the refund amount incorrectlyMs [redacted] would be charged for months of service + the contract buyout amount of $This would provide her with a refund of $
Ms [redacted] signed up for a executive package with a one year contract on 6/2/Ms [redacted] exercised her day right of rescission on 6/5/and that request was sent back to her sales rep to addressThe sales rep called Ms [redacted] on 6/7/to address the requestIn the end, Ms [redacted] decided to continue with the cancellation and a full refund was submitted on the account on 6/The refund does take about 7-days to show up back on the Ms [redacted] 's credit card1-of those days is to account for internal processing and 3-days for the credit card company to processWe will ensure the refund is processed by the Finance department todayUnfortunately, we cannot speed up the time it takes the credit card company to processWe do show that Ms [redacted] did not sign the one year contract so she is correct as we do not have one on fileWe apologize for the misinformation as well as any issues you had with your sales rep and sales manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company acts in a criminal manner to misrepresent their products and servicesThey have already stole $from me for my initial setup feeI have been trying to cancel the service starting just a few days after being tricked into signing an agreement they did not live up toTo agree that I owe them over $would be giving them the green light to continue to rob other innocent victims who fall pray to their lies and gross misrepresentationsI stand by my statement that they have so many bad reviews that if you google "Zreviews", a bogus page (put up by the company themselves) comes up with bogus (favorable) reviewsThis is a company of criminals that should be brought before a judge with a class action lawsuit of the hundreds (perhaps thousands) of individuals and companies they have stolen fromI not only don't owe them any money but I want the $they stole from me returned Regards, [redacted]
We appreciate the client’s feedbackWe require all cancellations made via telephone to a Client Development Representative at 800-899-for the security of their accountsThis policy is outlined in the Terms and Conditions the client agreed to when he came onboardWhen clients cancel their service they receive an immediate email confirmation the client has record In this situation, we have no record of the client calling in to cancel the service neither in our software nor in our phone records At Z57, we strive to ensure a good experience for all clients so as an act of good faith we are willing to provide a refund of the past months of service for a total of $Even though technically the client is responsible for the billing up through his cancellation date on 5/8/plus a day notice, we want to do something extra for a long term clientResolution:Zis providing the client with a refund of $ / [redacted] Style Definitions */
Ms*** signed up with Zon 12/9/and agreed to Z57's terms and conditions on 12/9/She signed the agreement for the year contract which made her liable for a full year of payment for her product and servicesIn the terms and conditions there is a section regarding domains that
reads:
In connection
with our services, you may use a domain
name
that you already own
or a domain that we
procure for you at
your requestIn either
case,
you are the owner of the domain
name
and are responsible
for maintaining and renewing
it, including all
related registration fees
and costsIf you authorize
us to use a domain
name that you already own, Z
is not liable for
any loss of email or any delays that
may
be caused when we assume the hosting of the domainWhen
you purchase
a domain namethrough us, your
purchase
is non-refundable and
subject to availabilityWhile
Zis
not responsible for the renewal of domain names,
Zmay, as a courtesy,
renew
your expiring domain on your behalf for one year,
unless you instruct us otherwise at
least
days prior to the
domain expiration dateYou will be responsible
for the fees and charges for
such renewal
The support staff at Zis trained to address issues domain registrars and will often make the changes necessary to make a new website live on behalf of clientsMs*** had her domain registered with *** ** which has no phone support and is based internationallyThe support staff at Zmade all the necessary changes to make her website live but there were errors on *** **'s endWe cannot be liable for 3rd party products that Zis not affiliated withAnd any changes made to the Domain Name Servers (DNS) will automatically take email down for 24-hours worst caseThis downtime would be experience by any company making this same type of change and is not specific to ZMs*** did request to cancel her services on 12/and on 3/The first request she decided to stay on board with Zand canceled on the second requestHowever, she would have been liable for the remainder of her contract regardless of the domain situationWe could have purchased Ms*** a new domain name if her domain registrar was not able to allow the specific DNS and CNAME changes we need to make to get her site live with ZWe also notice that Ms***'s website is NOT currently live to the internetWe can honor the original cancellation request date but she would still owe us for the same amount of money that she has already paidZResolution:If Ms*** would like to come back to Z57, we would purchase her a new domain at no cost or get www.westchaserealty.com live to the internet since it is now registered with Godaddy who provides much better service than her previous registrarWe would also waive any setup fees necessary to reinstating her account and provide her with a upgraded Premiere design site at no cost ($value)She, however, is still liable for the $of her contract and is not eligible for a refund based on challenges with a 3rd party company in no way affiliated with Z
That was a mistake on the part service repWe apologize profusely for not promptly honoring the proposed solutionWe will move forward with the contract buyout charge of $and a day cancellation notice so Ms*** doesn't need to do anything more on her part
Zreviewed the account again and determined that the initial response is correctWe received the initial request to cancel l on 11/11/where she rescinded her cancellation request and agreed to stay on boardThe next phone call with Zwas on 1/11/where she requested to speak to a manager regarding her accountWe are more than happy to take 1/11/as the official cancellation date instead of 1/24/17, however, the final payment date of 1/30/will stay the sameWe received no phone calls between the call on 11/11/and 1/11/Zmaintains it's original response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi, the Znever refunded the promised $2,I disbuted to my bank
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I was lured in to sign up, I was not told I need an broker approval to use the serviceSo basically they hid important information what affect results from advertising campaign when they sign m upI do believe they should refund me money because sure they built never works so I can't use that service they provideSo no possible results from advertising campaigns n becaus key ingredient -site -was never fully operationalAnd they know it will be that way when they selling product to me, I told them I'm realtor, not brokerAnd , after all, whole main reason for signing up with them is not sure but leads, buyers, customers , they promised to provide leads aka help find customers, but they never didI got no customers from that company and no customers from site they built and no customers from *** where they post info about my site which doesn't work , thanks to them - so they do not fulfill the promisesGet my money back! I was told I will get refund if no result!Thank you!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a bold face lie! This company told me when they signed me up that I could cancel at any time! When I tried exercise that option they used every deceptive technique to not honor the verbal agreement given to meIn addition I had called them late last year and they verbally agreed to cancelThis company deceives and lies to you verbally and refuses to deal in writingThey should have anything but your lower Revdex.com rating! I now want all money paid to them backThey did absolutely nothing for their money and kept blaming me! I paid for a service they failed to provide itThey can refund all my money paid to them!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had filed a complaint on this company and I was credited $on 6/13/I instructed my bank US Bank to block them from access to my accountThere is NOW a charge from them for $How is this possible? They are trying to steal money from my account?
STOP, STOP, STOP debiting my checking account!! It is now in pending status $if it goes through I demand a refund! I did not authorize this!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr*** signed up with an Executive Social Package on 8/30/The signed terms are attachedOne of the features of the social program is the connection to RSS feeds to keep the Facebook business page constantly updated with contentThe product hooks up to generic sources for all clients
that include HGTV, This Old House, Tech Crunch, etcAll clients are given the same feed at the time of build, however, we encourage all clients to switch them out for more local personalized feedsThe customer support team will assist in finding other RSS feeds to useMr*** called in on 1/13/and asked to have his feeds updated which the rep did at that timeHe requested an RSS feed for millennials a home repair one and an interior design feedMr*** then signed up for the Search Engine Marketing Program (SEM) on 11/18/The signed terms are attachedThe program guaranteed Mr*** paid and organic visitors for each traffic cycle or he would not be charged his $monthly chargeThe contract was for full billing cyclesThe program does not guarantee leads nor does the program guarantee the quality of the lead as this is very difficult to do with online lead generationEven though it isn’t a guaranteed, Mr*** received at least 3-leads he month he had the SEM program runningZResolution:Mr*** SEM program was shutdown due to non-payment prior to the end of his month contractWe have waived the remainder of his contract because of his financial situation and he doesn’t own any additional money for this programWe wish Mr*** all the best in his next endeavor
ZResponse:Ms*** signed up on 4/19/with the PropertyPulse Executive Package on a month-to-month contractShe agreed to Z57's terms and conditions on the same dayThe terms and conditions specifically state the refund policy:4) "You, or your authorized representative, have up to
business days following the date of your receipt of these Terms to cancel service and receive a full refundAfter business days, all sales will be considered finalAs an example, if you purchase a website on Monday, you will be eligible for a refund through the end of business on Thursday."Also stated in the terms is when billing begins for new accounts:21) "You will be responsible for monthly Service and Support fees which may include fees associated with your website and additional products and services you may have purchasedService and Support charges begin accruing upon purchase."The customer service department spoke to Ms*** on 4/and she confirmed that she was too busy to go through the setup call but wanted to get setup on 4/27/After reviewing that call, Ms*** confirmed that her deal with the sales rep is that she didn't have time setup her account until 4/27/because of a vacation. Ms*** requested to cancel her service on 7/which is well outside the day right of rescissionZResolution:Zwill not be issuing a full refund at this time because Ms*** signed the terms and conditions which states the cancellation policy and confirmed verbally she wanted to get started within the next weekHer cancellation request was processed on 7/1/and she will be responsible for the day notice
Mr*** signed up for and agreed to the Terms and Conditions for the PropertyPulse Elite package on 4/17/A copy of those terms are attachedIn section #of the terms is states:"In order to protect your account, if you wish to cancel your service, you must contact ZClient
Development via telephone at ###-###-#### so that we can authenticate that you are the authorized account userAll cancellation requests must be verbally communicated directly to a ZClient Development Representative."Mr*** emailed ZClient Development on 3/14/at 6:53pm PT stating: "Hi, I decided to get our of real estate so I don't need the service if I am getting out the Real EstatePlease cancelThanks."On 3/15/at 9:40am PT, a ZClient Development representative responded to Mr***'s email stating: "Hello, We are sorry to receive an email from you requesting to discontinue your servicesFor the security of your account and to process your request, the account holder will need to contact our On Demand Client Development Team at ###-###-#### Option In compliance with the User Agreements as well as the security of your account and website, we do not accept emailed requests and the On Demant Team is the only team that can process a verbal request by the account holder."Mr*** responded to the email on 3/15/at 11:30am PT stating: "Hi, I will forward your email to the Revdex.com and the California department of consumer affairs."ZResolution:Mr*** did not call in to request a cancellation until 5/11/even after being reminded of the policy on 3/15/17. Zwill take 5/11/as his official cancellation date since email cancellation requests are not acceptedMr*** will be responsible for his past due amount totaling $as well as the final monthly payment that falls within his day notice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear As you stated my account was closed in October In addition; you are confirming you called me after the fact I canceled so now it is documented and that you are liable for soliciting to a caller whose phone number is active on the DO NOT CALL LIST I will pursue
Regards,
*** ***
We sent the refund of $back to the *** card ending in *** on 1/27/Has Ms***e spoke to her credit card company? We show that everything is processed on our end
Ms [redacted] signed up with Zwith a one year contract on 10/11/The agreement she signed on 10/14/stated that she is responsible for full year of services with ZIf she canceled prior to that year she would still be responsible for payments for the remainder of the yearWe have attached a copy of the electronic terms Ms [redacted] signed as well an audit history with IP address time stamps for the signatureThe client then completed a hour Marketing Appointment on 11/1/which is after the date she states she canceled in this complaintThe client then called in to cancel her services on 11/20/due to "personal reasons" but a Client Development Representative let her know that she is in a one year contract and that if she canceled that day she would be responsible for the remainder of her contract in one lump sumThe client was not pleased with this answer but agreed to stay on board Ms [redacted] was then sent an email on 11/21/at 5:33pm that confirmed that she decided to keep her account open with ZThe first line of the email reads:Thank you! We are pleased that you decided to continue your relationship with Zand reinstate your ZprogramEffective immediately, we have rescinded your day cancellation request and have re-enabled all features and services of your programIf for some reason you have received this email in error, please contact us immediately so that we may rectify the situationIn order to cancel your account with Z57, you need to make the request via telephone to a Client Development RepresentativeAs of today, Ms [redacted] has not placed this call to cancel her servicesResolution:We will be more than happy to discontinue Ms [redacted] 's account once she places a verbal cancellation request as per the terms and conditions by calling 800-899-x
When Ms [redacted] signed up she signed up for one MLS board and that was RMLSOn the sales receipt Ms [redacted] attached to her rejection you can see that IDX functionality is only listed next to RMLS and there is no quantity listed as Itasca MLSThe sales rep made it very clear from start that she would only have IDX on RMLSMsStolz informed her sales rep that agents in their area enter all their listing into both MLS boardsMs [redacted] came on board knowing that we would only provide IDX to RMLSAt this point, we are still willing to offer the contract buyout but we can also waive the day noticeMs [redacted] requested to cancel her service on 10/but decided to stay on board with the solutions providedShe was sent a confirmation email at this time stating she had rescinded her day notice to cancelBecause she was happy with the product & solution at this time we are unable to provide her with a full refundResolution:Contract buyoutMs [redacted] has not called into request her cancellation but she notified us by email of her displeasure on 12/3/We will accept that as her cancellation dateThis means she would pay for Sept - NovWe previously calculated the refund amount incorrectlyMs [redacted] would be charged for months of service + the contract buyout amount of $This would provide her with a refund of $
Ms [redacted] signed up for a executive package with a one year contract on 6/2/Ms [redacted] exercised her day right of rescission on 6/5/and that request was sent back to her sales rep to addressThe sales rep called Ms [redacted] on 6/7/to address the requestIn the end, Ms [redacted] decided to continue with the cancellation and a full refund was submitted on the account on 6/The refund does take about 7-days to show up back on the Ms [redacted] 's credit card1-of those days is to account for internal processing and 3-days for the credit card company to processWe will ensure the refund is processed by the Finance department todayUnfortunately, we cannot speed up the time it takes the credit card company to processWe do show that Ms [redacted] did not sign the one year contract so she is correct as we do not have one on fileWe apologize for the misinformation as well as any issues you had with your sales rep and sales manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company acts in a criminal manner to misrepresent their products and servicesThey have already stole $from me for my initial setup feeI have been trying to cancel the service starting just a few days after being tricked into signing an agreement they did not live up toTo agree that I owe them over $would be giving them the green light to continue to rob other innocent victims who fall pray to their lies and gross misrepresentationsI stand by my statement that they have so many bad reviews that if you google "Zreviews", a bogus page (put up by the company themselves) comes up with bogus (favorable) reviewsThis is a company of criminals that should be brought before a judge with a class action lawsuit of the hundreds (perhaps thousands) of individuals and companies they have stolen fromI not only don't owe them any money but I want the $they stole from me returned Regards, [redacted]
We appreciate the client’s feedbackWe require all cancellations made via telephone to a Client Development Representative at 800-899-for the security of their accountsThis policy is outlined in the Terms and Conditions the client agreed to when he came onboardWhen clients cancel their service they receive an immediate email confirmation the client has record In this situation, we have no record of the client calling in to cancel the service neither in our software nor in our phone records At Z57, we strive to ensure a good experience for all clients so as an act of good faith we are willing to provide a refund of the past months of service for a total of $Even though technically the client is responsible for the billing up through his cancellation date on 5/8/plus a day notice, we want to do something extra for a long term clientResolution:Zis providing the client with a refund of $ / [redacted] Style Definitions */
Ms*** signed up with Zon 12/9/and agreed to Z57's terms and conditions on 12/9/She signed the agreement for the year contract which made her liable for a full year of payment for her product and servicesIn the terms and conditions there is a section regarding domains that
reads:
In connection
with our services, you may use a domain
name
that you already own
or a domain that we
procure for you at
your requestIn either
case,
you are the owner of the domain
name
and are responsible
for maintaining and renewing
it, including all
related registration fees
and costsIf you authorize
us to use a domain
name that you already own, Z
is not liable for
any loss of email or any delays that
may
be caused when we assume the hosting of the domainWhen
you purchase
a domain namethrough us, your
purchase
is non-refundable and
subject to availabilityWhile
Zis
not responsible for the renewal of domain names,
Zmay, as a courtesy,
renew
your expiring domain on your behalf for one year,
unless you instruct us otherwise at
least
days prior to the
domain expiration dateYou will be responsible
for the fees and charges for
such renewal
The support staff at Zis trained to address issues domain registrars and will often make the changes necessary to make a new website live on behalf of clientsMs*** had her domain registered with *** ** which has no phone support and is based internationallyThe support staff at Zmade all the necessary changes to make her website live but there were errors on *** **'s endWe cannot be liable for 3rd party products that Zis not affiliated withAnd any changes made to the Domain Name Servers (DNS) will automatically take email down for 24-hours worst caseThis downtime would be experience by any company making this same type of change and is not specific to ZMs*** did request to cancel her services on 12/and on 3/The first request she decided to stay on board with Zand canceled on the second requestHowever, she would have been liable for the remainder of her contract regardless of the domain situationWe could have purchased Ms*** a new domain name if her domain registrar was not able to allow the specific DNS and CNAME changes we need to make to get her site live with ZWe also notice that Ms***'s website is NOT currently live to the internetWe can honor the original cancellation request date but she would still owe us for the same amount of money that she has already paidZResolution:If Ms*** would like to come back to Z57, we would purchase her a new domain at no cost or get www.westchaserealty.com live to the internet since it is now registered with Godaddy who provides much better service than her previous registrarWe would also waive any setup fees necessary to reinstating her account and provide her with a upgraded Premiere design site at no cost ($value)She, however, is still liable for the $of her contract and is not eligible for a refund based on challenges with a 3rd party company in no way affiliated with Z
That was a mistake on the part service repWe apologize profusely for not promptly honoring the proposed solutionWe will move forward with the contract buyout charge of $and a day cancellation notice so Ms*** doesn't need to do anything more on her part
Zreviewed the account again and determined that the initial response is correctWe received the initial request to cancel l on 11/11/where she rescinded her cancellation request and agreed to stay on boardThe next phone call with Zwas on 1/11/where she requested to speak to a manager regarding her accountWe are more than happy to take 1/11/as the official cancellation date instead of 1/24/17, however, the final payment date of 1/30/will stay the sameWe received no phone calls between the call on 11/11/and 1/11/Zmaintains it's original response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi, the Znever refunded the promised $2,I disbuted to my bank
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I was lured in to sign up, I was not told I need an broker approval to use the serviceSo basically they hid important information what affect results from advertising campaign when they sign m upI do believe they should refund me money because sure they built never works so I can't use that service they provideSo no possible results from advertising campaigns n becaus key ingredient -site -was never fully operationalAnd they know it will be that way when they selling product to me, I told them I'm realtor, not brokerAnd , after all, whole main reason for signing up with them is not sure but leads, buyers, customers , they promised to provide leads aka help find customers, but they never didI got no customers from that company and no customers from site they built and no customers from *** where they post info about my site which doesn't work , thanks to them - so they do not fulfill the promisesGet my money back! I was told I will get refund if no result!Thank you!
Regards,
*** ***
Thank you the issue has been resolvedThe company reimbursed my account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a bold face lie! This company told me when they signed me up that I could cancel at any time! When I tried exercise that option they used every deceptive technique to not honor the verbal agreement given to meIn addition I had called them late last year and they verbally agreed to cancelThis company deceives and lies to you verbally and refuses to deal in writingThey should have anything but your lower Revdex.com rating! I now want all money paid to them backThey did absolutely nothing for their money and kept blaming me! I paid for a service they failed to provide itThey can refund all my money paid to them!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had filed a complaint on this company and I was credited $on 6/13/I instructed my bank US Bank to block them from access to my accountThere is NOW a charge from them for $How is this possible? They are trying to steal money from my account?
STOP, STOP, STOP debiting my checking account!! It is now in pending status $if it goes through I demand a refund! I did not authorize this!!!
Regards,
*** ***
We have processed everything on our endThe account is canceled and there is no overdue balanceThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr*** signed up with an Executive Social Package on 8/30/The signed terms are attachedOne of the features of the social program is the connection to RSS feeds to keep the Facebook business page constantly updated with contentThe product hooks up to generic sources for all clients
that include HGTV, This Old House, Tech Crunch, etcAll clients are given the same feed at the time of build, however, we encourage all clients to switch them out for more local personalized feedsThe customer support team will assist in finding other RSS feeds to useMr*** called in on 1/13/and asked to have his feeds updated which the rep did at that timeHe requested an RSS feed for millennials a home repair one and an interior design feedMr*** then signed up for the Search Engine Marketing Program (SEM) on 11/18/The signed terms are attachedThe program guaranteed Mr*** paid and organic visitors for each traffic cycle or he would not be charged his $monthly chargeThe contract was for full billing cyclesThe program does not guarantee leads nor does the program guarantee the quality of the lead as this is very difficult to do with online lead generationEven though it isn’t a guaranteed, Mr*** received at least 3-leads he month he had the SEM program runningZResolution:Mr*** SEM program was shutdown due to non-payment prior to the end of his month contractWe have waived the remainder of his contract because of his financial situation and he doesn’t own any additional money for this programWe wish Mr*** all the best in his next endeavor
ZResponse:Ms*** signed up on 4/19/with the PropertyPulse Executive Package on a month-to-month contractShe agreed to Z57's terms and conditions on the same dayThe terms and conditions specifically state the refund policy:4) "You, or your authorized representative, have up to
business days following the date of your receipt of these Terms to cancel service and receive a full refundAfter business days, all sales will be considered finalAs an example, if you purchase a website on Monday, you will be eligible for a refund through the end of business on Thursday."Also stated in the terms is when billing begins for new accounts:21) "You will be responsible for monthly Service and Support fees which may include fees associated with your website and additional products and services you may have purchasedService and Support charges begin accruing upon purchase."The customer service department spoke to Ms*** on 4/and she confirmed that she was too busy to go through the setup call but wanted to get setup on 4/27/After reviewing that call, Ms*** confirmed that her deal with the sales rep is that she didn't have time setup her account until 4/27/because of a vacation. Ms*** requested to cancel her service on 7/which is well outside the day right of rescissionZResolution:Zwill not be issuing a full refund at this time because Ms*** signed the terms and conditions which states the cancellation policy and confirmed verbally she wanted to get started within the next weekHer cancellation request was processed on 7/1/and she will be responsible for the day notice
Mr*** signed up for and agreed to the Terms and Conditions for the PropertyPulse Elite package on 4/17/A copy of those terms are attachedIn section #of the terms is states:"In order to protect your account, if you wish to cancel your service, you must contact ZClient
Development via telephone at ###-###-#### so that we can authenticate that you are the authorized account userAll cancellation requests must be verbally communicated directly to a ZClient Development Representative."Mr*** emailed ZClient Development on 3/14/at 6:53pm PT stating: "Hi, I decided to get our of real estate so I don't need the service if I am getting out the Real EstatePlease cancelThanks."On 3/15/at 9:40am PT, a ZClient Development representative responded to Mr***'s email stating: "Hello, We are sorry to receive an email from you requesting to discontinue your servicesFor the security of your account and to process your request, the account holder will need to contact our On Demand Client Development Team at ###-###-#### Option In compliance with the User Agreements as well as the security of your account and website, we do not accept emailed requests and the On Demant Team is the only team that can process a verbal request by the account holder."Mr*** responded to the email on 3/15/at 11:30am PT stating: "Hi, I will forward your email to the Revdex.com and the California department of consumer affairs."ZResolution:Mr*** did not call in to request a cancellation until 5/11/even after being reminded of the policy on 3/15/17. Zwill take 5/11/as his official cancellation date since email cancellation requests are not acceptedMr*** will be responsible for his past due amount totaling $as well as the final monthly payment that falls within his day notice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear As you stated my account was closed in October In addition; you are confirming you called me after the fact I canceled so now it is documented and that you are liable for soliciting to a caller whose phone number is active on the DO NOT CALL LIST I will pursue
Regards,
*** ***
We sent the refund of $back to the *** card ending in *** on 1/27/Has Ms***e spoke to her credit card company? We show that everything is processed on our end