Z57 did not default on the contract and Ms. [redacted] is still liable for the contact that she herself signed. Z57 is equipped to deal with 3rd party domain registrars but if a 3rd party company has errors then Z57 cannot be held liable for a 3rd party that is in no way connected to Z57. Ms. [redacted] owned the domain prior to coming on board with Z57 and did not purchase the domain through Z57. Ms. [redacted] signed a 1 year contract on 12/9/2014 and signed new terms on 12/16/14 for a 1 year contract but a split setup fee payment option and is liable for that contract regardless of her challenges with the 3rd party domain registrar. Attached is the contract for review. Z57 stands by their original resolution. We can reinstate her account and provide a free upgraded website ($299 value) at no cost and will waive any setup fees for reinstating. We will also purchase a new domain at no cost. Ms. [redacted], however, will still be liable for the remainder of her one year contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company clearly mislead us with my business partner sitting right beside me. The salesman said qualified leads. Why cant they produce the recording to us? We have not received 10 or 20 leads per month as they have stated. We have not received one not one qualified lead. The phone numbers aren't real the people we did contact had no recollection of filling out any form.We have no intention on paying this or any other payment to this company.
Regards,
[redacted]
Mr. [redacted] signed up for a 1 year contract on 6/8/2017. The signed contract is attached. His website was built and published on 6/13/2017. The website that was generated was the same website that was shown to Mr. [redacted] during the sales presentation. He had full access to the PropertyPulse back...
office to make updates to his website, but any changes outside the template would incur a graphic design charge as that is not included in the PropertyPulse package. All clients have access to inbound phone support Monday – Friday and email support at [email protected]. We show that Mr. [redacted] did utilize phone support some times and his calls were always answered. We also show that he utilized the email service. We could not find any requests that have been unaddressed and we would like to find out how he was contacting Z57 since we were unable to find any records outside the ones that have been answered. With the program there are some automated emails that are sent from client accounts to their contacts that show the latest homes on the MLS home search. These emails are sent from a noreply email address, but all other emails sent on Mr. [redacted]’s behalf had a reply option. The program is also an organic product so it does not come with automatic lead generation. In order to see results, clients do need to spend at least 2-3 hours per week marketing their website. However, we show that Mr. [redacted] generated 30+ leads in January 2018 alone. Not all of these leads will be ready to buy a home immediately and some leads will be fake as is the nature of working with online leads. Many online leads are in different states of the home buying process. Z57 Resolution: Mr. [redacted] is currently ineligible for a full refund. Mr. [redacted] is generating leads (even though that is not a requirement of the contract), has a working website and a functioning PropertyPulse account. He has unlimited access to inbound support at 800-899-8148 x5 or [email protected]. Currently Mr. [redacted] is still under contract until June and in order to cancel, he will need to place a verbal cancellation request to the number listed above as per #25 in the attached contract. We would, however, like to offer Mr. [redacted] a free month of hosting for his April 9 charge. We will submit that waive immediately. We look forward to hearing from Mr. [redacted] and helping him get the most out of the leads he is currently generating.
Ms. [redacted] signed up for a executive package with a one year contract on 6/2/17. Ms. [redacted] exercised her 3 day right of rescission on 6/5/17 and that request was sent back to her sales rep to address. The sales rep called Ms. [redacted] on 6/7/17 to address the request. In the end, Ms....
[redacted] decided to continue with the cancellation and a full refund was submitted on the account on 6/7. The refund does take about 7-10 days to show up back on the Ms. [redacted]'s credit card. 1-2 of those days is to account for internal processing and 3-5 days for the credit card company to process. We will ensure the refund is processed by the Finance department today. Unfortunately, we cannot speed up the time it takes the credit card company to process. We do show that Ms. [redacted] did not sign the one year contract so she is correct as we do not have one on file. We apologize for the misinformation as well as any issues you had with your sales rep and sales manager.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Z57 has lied every step of the way. I have proof of their emails to me and by their own admission, they state they never contacted me until AFTER I emailed that I wanted to cancel. Please see atatched documents
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just because your system does not have a way to track my desire to cancel does not forgo the process. I will not be making another payment for the service. I have paid for the contract length. There was no information given at the time I originally called to cancel to say I have to call again. So trying to get another payment for service is not going to happen.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a complete lie. The entire purpose and selling point of the product was to generate leads by tieing to [redacted]. As you can clearly see from the othe many dissatisfied and duped clients which I attached to my previous message, this company clearly has fallen short in their promises and competence. The only traffic driven to my profile has been a result of my own labor in boosting my marketing through [redacted]. Therefore utilizing yet another paid service to drive traffic to my page on my own. This company should be shut down. If I continue to get stonewalled by their bogus contract response. I will seek services through my attorney. Anyone in business can clearly see this company is a complete scam. I will see to it that the publicity of this company is well heard throughout the nation, and I will not settle for anything less than a complete refund. If I am forced to take this issue to my attorney, I will in turn see legal fees as well as compensation for the crap I am now having to deal with. A contract is only as good as the promises which it entails. The rep who sold these services blatantly lied to us in regard to what this was actually supposed to provide. I honestly can not even understand how this company is even still in business. I have seen nothing but negative complaints. Yet the Revdex.com still ranks this company with a A rating. There is something very wrong with this. I would appreciate the protection through the Revdex.com which is to protect consumers from being scammed with companies who utilize these lies and bs business practices.
Regards,
[redacted]
Ms. [redacted] signed up for services on 9/8/2015 and agreed to terms and conditions the same day. The original transaction and sales pitch was for 1 MLS board to have IDX and the second board would have a "framed" in public home search. This is verified by call notes and the original receipt that Ms....
[redacted] referenced her complaint. I have attached a copy that shows only 1 MLS board associated with her purchase. If she had purchased more than 1 IDX feeds she would have paid an extra $20/month for each MLS board. The sales rep provided detailed information to the website production team on the date of sale stating to frame in the home search for the Itasca board and use IDX for RMLS. This was explained during the initial sales presentation as well. We did research into providing IDX to the Itasca MLS at the request of Ms. [redacted] on 10/1/2015. Ms. [redacted] was emailed on 10/2/15 by Z57's IDX Admin, stating that we would not be able to move forward with providing IDX to her MLS board. Z57 cannot move forward with this MLS board because there are not enough members to justify the development work it takes to sync up a new MLS board. This was explained again to Ms. [redacted] on 11/24/15 by email. Z57 Resolution:We would like to extend Ms. [redacted] 2 options.1) Keep her account and work with Z57. By agreeing to keep her account active we would be more than happy to extend 2 free months of service as a courtesy. OR2) We can provide a contract buyout option if Ms. [redacted] would like to discontinue services. She would need to cancel, pay a required 30 day notice plus a $150 early contract termination fee. If Ms. [redacted] takes option 2, she would see a refund of $569.94 This takes into account 5 months of service (4 total +30 day notice) + $150 buyout fee. We look forward to hearing Ms. [redacted]' response.
Z57 has reviewed the response received by Mr. [redacted]. We stand by the fact that we did not misrepresent our product and services. He was told that he could have IDX on his [redacted] page which we added to his account. I have attached a screenshot. In order to move the order of the buttons, we would need to log directly into his [redacted] account, and this could have been done by his account manager. We also have tons of reviews from past and current clients which are 100% accurate and true and were received by clients submitted their reviews on our website, [redacted]. I also checked our call records and see that every time Mr. [redacted] called Z57, his phone call was picked up in less than 5 minutes. I do see there were a few emails that Mr. [redacted] sent when he replied to automated weekly emails that weren't responded too. This is our error since the automated emails don't say Do Not Reply in the return address. However, this is not enough to release a client from contract. At this point, we have shutdown Mr. [redacted]'s account due to non payment so we will not pursue future charges from Mr. [redacted] but we will still continue to try and collect the current past due balance of 826.96.
We have worked out this client's situation directly. The 12 month SEM contract was canceled on and the remaining months of the contract were charged at the time of cancellation as per the contract Ms. [redacted] signed. However, we have agreed to refund that amount that was charged at the time of...
cancellation in the amount of $2,399.92. This was processed on 1/24/17 and may take 7-10 business days to show back up on the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company acts in a criminal manner to misrepresent their products and services. They have already stole $448 from me for my initial setup fee. I have been trying to cancel the service starting just a few days after being tricked into signing an agreement they did not live up to. To agree that I owe them over $800 would be giving them the green light to continue to rob other innocent victims who fall pray to their lies and gross misrepresentations. I stand by my statement that they have so many bad reviews that if you google "Z57 reviews", a bogus page (put up by the company themselves) comes up with bogus (favorable) reviews. This is a company of criminals that should be brought before a judge with a class action lawsuit of the hundreds (perhaps thousands) of individuals and companies they have stolen from. I not only don't owe them any money but I want the $448 they stole from me returned.
Regards,
[redacted]
The recordings of the sales call and the Fast Start appointment with the account manager were reviewed again and it was clearly stated that the program was for guaranteed traffic. At no time did the sales rep nor the account manager say the program guaranteed qualified leads. Our average clients see a 5-10% lead conversion rate which is what the client may see with the program. In the original response, we stated this was a average and Mr. [redacted] may see 10-20 leads a month. This was never guaranteed and the results will vary month over month. In June Mr. [redacted] received 7 leads and in July he received 9 leads so he is very close to the overall average. The program drives paid traffic using [redacted] and [redacted] Adwords to the clients sites. We run sponsored ads that are served to prospects based on their [redacted] or [redacted] search criteria and past history. The prospect is then driven to a landing page where they input their information then are automatically forwarded to our clients websites. We cannot provide any leads where they haven't voluntarily submitted their contact information. Keep in mind with internet leads, some leads will be fake and others will be valid and most take several months to convert into a home sale. We cannot and do not guarantee that all leads will be qualified. Our policy, which is standard with any company that records calls, is to not provide recorded calls to clients. The original resolution still stands and Mr. [redacted] is still under contract for his SEM program until November when his program will convert into a month-to-month agreement until a verbal cancellation request is made. We would, however, like to spend more time with Mr. [redacted] reviewing the program and the best practices for working internet leads. Mr. [redacted] has already received 5 leads so far this month (2 organic, 3 paid) with 2 1/2 weeks left of his traffic cycle so we would love to help him get the best outcome from his current results.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This is going no where I will file a complaint with the FTC as well. This type of shenanigans by businesses must end they know you want to cancel but use all means possible to stop you.
Z57 Response:Ms. [redacted] signed up for a website/social package on 7/27/15. Her website and account were generated on that same day. As a company we focus on providing the best tools on the market. Ms. [redacted] website was fully functional and all the automation was working as promised. We understand...
that Ms. [redacted] didn't like the look of her website and wished to make several changes which could be done it the admin panel of her website. As a company we focus more on the tools behind the website rather than the design because design of a website does not change the overall results our clients see. Z57 Resolution:Because Ms. [redacted] did sign a 1 year contract and service was provided she is still liable for the remaining months of her contract. Z57 will not be issuing a refund for remainder of her contract. However, we are willing to offer Ms. [redacted] a contract buyout. At the point of sale, all clients are offered the option of a Month to Month contract or a 1 year contract. The difference in setup price between the two packages is $150 so we can just charge Ms. [redacted] the $150 buyout + the 30 day notice to cancel ($150 + $125 = $275) . That would provide Ms. [redacted] with a refund of $100. If Ms. [redacted] accepts the offer we will immediately process this refund.
At this point Ms. [redacted] is not eligible for a full refund. We have provided the contract and the audit report that shows that Ms. [redacted] did in fact review the terms and conditions, signed them and was emailed a copy right after signing them. We also made several attempts to get in touch with Ms. [redacted] to get her account setup but it was she who declined because she wanted to speak to her sales rep. Ms. [redacted] will not receive any additional charges from Z57 moving forward.
We apologize for the error and we have already issued a refund for the $99. The finance department processed the refund on 7/13/17. We realize this is an inconvenience and cannot apologize enough for the challenges you've had with this account. Please expect the money back in the account in 3-5 business days.
Z57 Response:Mr. [redacted] was presented the SEM program on 4/15/16. He spent more than an hour on the phone with his sales rep. The call was exactly 1:14:26 and started at 12:15pm PT. He signed the SEM Terms and Conditions the same day (4/15/16) at 1:28pm PT. The SEM program provides clients with...
guaranteed organic and paid traffic to their website each month. If that guarantee is not met then the client is not responsible for the monthly fee of $299.99. This is stated clearly in the Terms and Conditions that Mr. [redacted] signed, as well as in his Program Details email that was sent on 4/15/16 at 1:08pm PT. After reviewing the call recording of Mr. [redacted]'s initial sales presentation, the sales rep clearly stated that Mr. [redacted] would be guaranteed 220 visitors per month based on the cities he selected. The sales rep then stated that the average client saw a 5-10% lead conversion rate based on the traffic guarantee so Mr. [redacted] may see around 10 leads per month and upwards of 20 leads on a good month. At no point did the sales rep state or imply the guarantee was for leads and said traffic several times. The sales rep also used a visual presentation to explain the program and guaranteed traffic is clearly stated on the visual aides used by the sales rep. Two of those slides are attached. We also cannot guarantee that every lead will be qualified as we are driving traffic to the client's website based on their Google or Bing searches using both paid and organic methods. In addition, Mr. [redacted] had 40 minute appointment with his SEM Account Manager on 4/20/16. This appointment took place within Mr. [redacted]'s 3 day right of rescission and he had to option to cancel with a full refund at that time. Less than 10 minutes into that call, the Account Manager reviewed Mr. [redacted]'s order to ensure all parties were on the same page. The Account Manager specifically said there was a traffic guarantee of 220 visitors and specifically said that visitors and leads are not the same thing. The Account Manager also reiterated that average clients see a 5-10% lead conversion rate based on their traffic guarantee. Z57 Resolution:Mr. [redacted] was clearly informed the program was based on a traffic guarantee and not a lead guarantee by both his sales rep and his account manager. Correct expectations were set during the entire sales process. Therefore, Mr. [redacted] is responsible for the remaining months of his 12 month contract which turns into a month-to-month contract after the initial 12 months. If Mr. [redacted] cancels his program early then he will be responsible for the remaining months of his contract in one lump sum on the day of cancellation. Mr. [redacted] is also under contract for his website until November 2016 and if he cancels his website then he is resonsible for the remainder of the website hosting contract in addition to the remainder of his SEM contract. In order to cancel his account once he is on a month-to-month agreement then he will need to make a verbal request to the Client Development department at 800-899-8148 x5 as outlined in his contract.
Z57 Response:Ms. [redacted] signed up for a for a website/social package as well as the SEM program on 7/19/2017. Attached are the signed Terms and Conditions of for each program. Ms. [redacted] spent 1:40 min on the phone with her sales rep reviewing the two programs purchased. The pricing of the...
website/social package was reviewed and clearly stated that it was $129/month. After Ms. [redacted] stated her intention of purchasing the website/social package, her sales rep then shared the SEM program and stated that this was an upgrade product and the program was $299 in addition to the $129/month. At that point, Ms. [redacted] expressed her concern about paying more than $129/month, but said that she was unsure. Her sales rep then discussed the traffic guarantee for her areas and said that if Z57 didn't meet the traffic guarantee then she wouldn't be responsible for the monthly fee for SEM. During that initial call, the sales rep also reviewed both the website and the SEM contracts separately and pointed out major points of the contract. The main point that the sales rep read aloud was #2 within the attached SEM contract:#2 "If Z57 does not deliver the guaranteed visits in any given month, I will not be charged the SEM fee of $299.99 for that month. I will still be bound to any remaining months in the contract"In addition, item #6 within the signed contract states:"I agree to pay a monthly SEM fee of $299.99 and understand that this fee will be billed in arrears to my credit card on file. The SEM fee will be billed and payable monthly for the previous month's service."In addition, item #16 states:"I acknowledge the terms and conditions, including the monthly fees are in addition to this agreement of my original website agreement."Z57 Resolution:Ms. [redacted] was informed of the additional monthly fee by her sales rep and in the signed contract. However, we realize that this is not how Ms. [redacted] sees the situation and we want to come to a good resolution that is best for our client. Here is a solutions that we can offer:1) Change the 12 month SEM contract to a 6 month contract with no penalty to Ms. [redacted]. That means her contract would end after the completion of 6 fully traffic cycles on 2/16/17 instead of the initial agreed upon 12 months. In addition, we will provide Ms. [redacted] two complimentary months of website hosting to help offset her monthly cost. That means Ms. [redacted] would not be charged her monthly website hosting fee of $129 until December 19, 2017. In order to take advantage of the free month and the change in SEM contract, please call our Client Development department at ###-###-#### and reference case # [redacted]. Thank you.
Z57 did not default on the contract and Ms. [redacted] is still liable for the contact that she herself signed. Z57 is equipped to deal with 3rd party domain registrars but if a 3rd party company has errors then Z57 cannot be held liable for a 3rd party that is in no way connected to Z57. Ms. [redacted] owned the domain prior to coming on board with Z57 and did not purchase the domain through Z57. Ms. [redacted] signed a 1 year contract on 12/9/2014 and signed new terms on 12/16/14 for a 1 year contract but a split setup fee payment option and is liable for that contract regardless of her challenges with the 3rd party domain registrar. Attached is the contract for review. Z57 stands by their original resolution. We can reinstate her account and provide a free upgraded website ($299 value) at no cost and will waive any setup fees for reinstating. We will also purchase a new domain at no cost. Ms. [redacted], however, will still be liable for the remainder of her one year contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company clearly mislead us with my business partner sitting right beside me. The salesman said qualified leads. Why cant they produce the recording to us? We have not received 10 or 20 leads per month as they have stated. We have not received one not one qualified lead. The phone numbers aren't real the people we did contact had no recollection of filling out any form.We have no intention on paying this or any other payment to this company.
Regards,
[redacted]
Mr. [redacted] signed up for a 1 year contract on 6/8/2017. The signed contract is attached. His website was built and published on 6/13/2017. The website that was generated was the same website that was shown to Mr. [redacted] during the sales presentation. He had full access to the PropertyPulse back...
office to make updates to his website, but any changes outside the template would incur a graphic design charge as that is not included in the PropertyPulse package. All clients have access to inbound phone support Monday – Friday and email support at [email protected]. We show that Mr. [redacted] did utilize phone support some times and his calls were always answered. We also show that he utilized the email service. We could not find any requests that have been unaddressed and we would like to find out how he was contacting Z57 since we were unable to find any records outside the ones that have been answered. With the program there are some automated emails that are sent from client accounts to their contacts that show the latest homes on the MLS home search. These emails are sent from a noreply email address, but all other emails sent on Mr. [redacted]’s behalf had a reply option. The program is also an organic product so it does not come with automatic lead generation. In order to see results, clients do need to spend at least 2-3 hours per week marketing their website. However, we show that Mr. [redacted] generated 30+ leads in January 2018 alone. Not all of these leads will be ready to buy a home immediately and some leads will be fake as is the nature of working with online leads. Many online leads are in different states of the home buying process. Z57 Resolution: Mr. [redacted] is currently ineligible for a full refund. Mr. [redacted] is generating leads (even though that is not a requirement of the contract), has a working website and a functioning PropertyPulse account. He has unlimited access to inbound support at 800-899-8148 x5 or [email protected]. Currently Mr. [redacted] is still under contract until June and in order to cancel, he will need to place a verbal cancellation request to the number listed above as per #25 in the attached contract. We would, however, like to offer Mr. [redacted] a free month of hosting for his April 9 charge. We will submit that waive immediately. We look forward to hearing from Mr. [redacted] and helping him get the most out of the leads he is currently generating.
Ms. [redacted] signed up for a executive package with a one year contract on 6/2/17. Ms. [redacted] exercised her 3 day right of rescission on 6/5/17 and that request was sent back to her sales rep to address. The sales rep called Ms. [redacted] on 6/7/17 to address the request. In the end, Ms....
[redacted] decided to continue with the cancellation and a full refund was submitted on the account on 6/7. The refund does take about 7-10 days to show up back on the Ms. [redacted]'s credit card. 1-2 of those days is to account for internal processing and 3-5 days for the credit card company to process. We will ensure the refund is processed by the Finance department today. Unfortunately, we cannot speed up the time it takes the credit card company to process. We do show that Ms. [redacted] did not sign the one year contract so she is correct as we do not have one on file. We apologize for the misinformation as well as any issues you had with your sales rep and sales manager.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Z57 has lied every step of the way. I have proof of their emails to me and by their own admission, they state they never contacted me until AFTER I emailed that I wanted to cancel. Please see atatched documents
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just because your system does not have a way to track my desire to cancel does not forgo the process. I will not be making another payment for the service. I have paid for the contract length. There was no information given at the time I originally called to cancel to say I have to call again. So trying to get another payment for service is not going to happen.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a complete lie. The entire purpose and selling point of the product was to generate leads by tieing to [redacted]. As you can clearly see from the othe many dissatisfied and duped clients which I attached to my previous message, this company clearly has fallen short in their promises and competence. The only traffic driven to my profile has been a result of my own labor in boosting my marketing through [redacted]. Therefore utilizing yet another paid service to drive traffic to my page on my own. This company should be shut down. If I continue to get stonewalled by their bogus contract response. I will seek services through my attorney. Anyone in business can clearly see this company is a complete scam. I will see to it that the publicity of this company is well heard throughout the nation, and I will not settle for anything less than a complete refund. If I am forced to take this issue to my attorney, I will in turn see legal fees as well as compensation for the crap I am now having to deal with. A contract is only as good as the promises which it entails. The rep who sold these services blatantly lied to us in regard to what this was actually supposed to provide. I honestly can not even understand how this company is even still in business. I have seen nothing but negative complaints. Yet the Revdex.com still ranks this company with a A rating. There is something very wrong with this. I would appreciate the protection through the Revdex.com which is to protect consumers from being scammed with companies who utilize these lies and bs business practices.
Regards,
[redacted]
To whom it may concern: Regarding case # [redacted], I was finally able to resolve things with the company. Thank you. Warmest regards,[redacted]
Ms. [redacted] signed up for services on 9/8/2015 and agreed to terms and conditions the same day. The original transaction and sales pitch was for 1 MLS board to have IDX and the second board would have a "framed" in public home search. This is verified by call notes and the original receipt that Ms....
[redacted] referenced her complaint. I have attached a copy that shows only 1 MLS board associated with her purchase. If she had purchased more than 1 IDX feeds she would have paid an extra $20/month for each MLS board. The sales rep provided detailed information to the website production team on the date of sale stating to frame in the home search for the Itasca board and use IDX for RMLS. This was explained during the initial sales presentation as well. We did research into providing IDX to the Itasca MLS at the request of Ms. [redacted] on 10/1/2015. Ms. [redacted] was emailed on 10/2/15 by Z57's IDX Admin, stating that we would not be able to move forward with providing IDX to her MLS board. Z57 cannot move forward with this MLS board because there are not enough members to justify the development work it takes to sync up a new MLS board. This was explained again to Ms. [redacted] on 11/24/15 by email. Z57 Resolution:We would like to extend Ms. [redacted] 2 options.1) Keep her account and work with Z57. By agreeing to keep her account active we would be more than happy to extend 2 free months of service as a courtesy. OR2) We can provide a contract buyout option if Ms. [redacted] would like to discontinue services. She would need to cancel, pay a required 30 day notice plus a $150 early contract termination fee. If Ms. [redacted] takes option 2, she would see a refund of $569.94 This takes into account 5 months of service (4 total +30 day notice) + $150 buyout fee. We look forward to hearing Ms. [redacted]' response.
Z57 has reviewed the response received by Mr. [redacted]. We stand by the fact that we did not misrepresent our product and services. He was told that he could have IDX on his [redacted] page which we added to his account. I have attached a screenshot. In order to move the order of the buttons, we would need to log directly into his [redacted] account, and this could have been done by his account manager. We also have tons of reviews from past and current clients which are 100% accurate and true and were received by clients submitted their reviews on our website, [redacted]. I also checked our call records and see that every time Mr. [redacted] called Z57, his phone call was picked up in less than 5 minutes. I do see there were a few emails that Mr. [redacted] sent when he replied to automated weekly emails that weren't responded too. This is our error since the automated emails don't say Do Not Reply in the return address. However, this is not enough to release a client from contract. At this point, we have shutdown Mr. [redacted]'s account due to non payment so we will not pursue future charges from Mr. [redacted] but we will still continue to try and collect the current past due balance of 826.96.
We have worked out this client's situation directly. The 12 month SEM contract was canceled on and the remaining months of the contract were charged at the time of cancellation as per the contract Ms. [redacted] signed. However, we have agreed to refund that amount that was charged at the time of...
cancellation in the amount of $2,399.92. This was processed on 1/24/17 and may take 7-10 business days to show back up on the account.
Hello-Z57 solutions has refunded my $388.99 Thank you for your help [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company acts in a criminal manner to misrepresent their products and services. They have already stole $448 from me for my initial setup fee. I have been trying to cancel the service starting just a few days after being tricked into signing an agreement they did not live up to. To agree that I owe them over $800 would be giving them the green light to continue to rob other innocent victims who fall pray to their lies and gross misrepresentations. I stand by my statement that they have so many bad reviews that if you google "Z57 reviews", a bogus page (put up by the company themselves) comes up with bogus (favorable) reviews. This is a company of criminals that should be brought before a judge with a class action lawsuit of the hundreds (perhaps thousands) of individuals and companies they have stolen from. I not only don't owe them any money but I want the $448 they stole from me returned.
Regards,
[redacted]
The recordings of the sales call and the Fast Start appointment with the account manager were reviewed again and it was clearly stated that the program was for guaranteed traffic. At no time did the sales rep nor the account manager say the program guaranteed qualified leads. Our average clients see a 5-10% lead conversion rate which is what the client may see with the program. In the original response, we stated this was a average and Mr. [redacted] may see 10-20 leads a month. This was never guaranteed and the results will vary month over month. In June Mr. [redacted] received 7 leads and in July he received 9 leads so he is very close to the overall average. The program drives paid traffic using [redacted] and [redacted] Adwords to the clients sites. We run sponsored ads that are served to prospects based on their [redacted] or [redacted] search criteria and past history. The prospect is then driven to a landing page where they input their information then are automatically forwarded to our clients websites. We cannot provide any leads where they haven't voluntarily submitted their contact information. Keep in mind with internet leads, some leads will be fake and others will be valid and most take several months to convert into a home sale. We cannot and do not guarantee that all leads will be qualified. Our policy, which is standard with any company that records calls, is to not provide recorded calls to clients. The original resolution still stands and Mr. [redacted] is still under contract for his SEM program until November when his program will convert into a month-to-month agreement until a verbal cancellation request is made. We would, however, like to spend more time with Mr. [redacted] reviewing the program and the best practices for working internet leads. Mr. [redacted] has already received 5 leads so far this month (2 organic, 3 paid) with 2 1/2 weeks left of his traffic cycle so we would love to help him get the best outcome from his current results.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This is going no where I will file a complaint with the FTC as well. This type of shenanigans by businesses must end they know you want to cancel but use all means possible to stop you.
Z57 Response:Ms. [redacted] signed up for a website/social package on 7/27/15. Her website and account were generated on that same day. As a company we focus on providing the best tools on the market. Ms. [redacted] website was fully functional and all the automation was working as promised. We understand...
that Ms. [redacted] didn't like the look of her website and wished to make several changes which could be done it the admin panel of her website. As a company we focus more on the tools behind the website rather than the design because design of a website does not change the overall results our clients see. Z57 Resolution:Because Ms. [redacted] did sign a 1 year contract and service was provided she is still liable for the remaining months of her contract. Z57 will not be issuing a refund for remainder of her contract. However, we are willing to offer Ms. [redacted] a contract buyout. At the point of sale, all clients are offered the option of a Month to Month contract or a 1 year contract. The difference in setup price between the two packages is $150 so we can just charge Ms. [redacted] the $150 buyout + the 30 day notice to cancel ($150 + $125 = $275) . That would provide Ms. [redacted] with a refund of $100. If Ms. [redacted] accepts the offer we will immediately process this refund.
At this point Ms. [redacted] is not eligible for a full refund. We have provided the contract and the audit report that shows that Ms. [redacted] did in fact review the terms and conditions, signed them and was emailed a copy right after signing them. We also made several attempts to get in touch with Ms. [redacted] to get her account setup but it was she who declined because she wanted to speak to her sales rep. Ms. [redacted] will not receive any additional charges from Z57 moving forward.
We apologize for the error and we have already issued a refund for the $99. The finance department processed the refund on 7/13/17. We realize this is an inconvenience and cannot apologize enough for the challenges you've had with this account. Please expect the money back in the account in 3-5 business days.
Z57 Response:Mr. [redacted] was presented the SEM program on 4/15/16. He spent more than an hour on the phone with his sales rep. The call was exactly 1:14:26 and started at 12:15pm PT. He signed the SEM Terms and Conditions the same day (4/15/16) at 1:28pm PT. The SEM program provides clients with...
guaranteed organic and paid traffic to their website each month. If that guarantee is not met then the client is not responsible for the monthly fee of $299.99. This is stated clearly in the Terms and Conditions that Mr. [redacted] signed, as well as in his Program Details email that was sent on 4/15/16 at 1:08pm PT. After reviewing the call recording of Mr. [redacted]'s initial sales presentation, the sales rep clearly stated that Mr. [redacted] would be guaranteed 220 visitors per month based on the cities he selected. The sales rep then stated that the average client saw a 5-10% lead conversion rate based on the traffic guarantee so Mr. [redacted] may see around 10 leads per month and upwards of 20 leads on a good month. At no point did the sales rep state or imply the guarantee was for leads and said traffic several times. The sales rep also used a visual presentation to explain the program and guaranteed traffic is clearly stated on the visual aides used by the sales rep. Two of those slides are attached. We also cannot guarantee that every lead will be qualified as we are driving traffic to the client's website based on their Google or Bing searches using both paid and organic methods. In addition, Mr. [redacted] had 40 minute appointment with his SEM Account Manager on 4/20/16. This appointment took place within Mr. [redacted]'s 3 day right of rescission and he had to option to cancel with a full refund at that time. Less than 10 minutes into that call, the Account Manager reviewed Mr. [redacted]'s order to ensure all parties were on the same page. The Account Manager specifically said there was a traffic guarantee of 220 visitors and specifically said that visitors and leads are not the same thing. The Account Manager also reiterated that average clients see a 5-10% lead conversion rate based on their traffic guarantee. Z57 Resolution:Mr. [redacted] was clearly informed the program was based on a traffic guarantee and not a lead guarantee by both his sales rep and his account manager. Correct expectations were set during the entire sales process. Therefore, Mr. [redacted] is responsible for the remaining months of his 12 month contract which turns into a month-to-month contract after the initial 12 months. If Mr. [redacted] cancels his program early then he will be responsible for the remaining months of his contract in one lump sum on the day of cancellation. Mr. [redacted] is also under contract for his website until November 2016 and if he cancels his website then he is resonsible for the remainder of the website hosting contract in addition to the remainder of his SEM contract. In order to cancel his account once he is on a month-to-month agreement then he will need to make a verbal request to the Client Development department at 800-899-8148 x5 as outlined in his contract.
Z57 Response:Ms. [redacted] signed up for a for a website/social package as well as the SEM program on 7/19/2017. Attached are the signed Terms and Conditions of for each program. Ms. [redacted] spent 1:40 min on the phone with her sales rep reviewing the two programs purchased. The pricing of the...
website/social package was reviewed and clearly stated that it was $129/month. After Ms. [redacted] stated her intention of purchasing the website/social package, her sales rep then shared the SEM program and stated that this was an upgrade product and the program was $299 in addition to the $129/month. At that point, Ms. [redacted] expressed her concern about paying more than $129/month, but said that she was unsure. Her sales rep then discussed the traffic guarantee for her areas and said that if Z57 didn't meet the traffic guarantee then she wouldn't be responsible for the monthly fee for SEM. During that initial call, the sales rep also reviewed both the website and the SEM contracts separately and pointed out major points of the contract. The main point that the sales rep read aloud was #2 within the attached SEM contract:#2 "If Z57 does not deliver the guaranteed visits in any given month, I will not be charged the SEM fee of $299.99 for that month. I will still be bound to any remaining months in the contract"In addition, item #6 within the signed contract states:"I agree to pay a monthly SEM fee of $299.99 and understand that this fee will be billed in arrears to my credit card on file. The SEM fee will be billed and payable monthly for the previous month's service."In addition, item #16 states:"I acknowledge the terms and conditions, including the monthly fees are in addition to this agreement of my original website agreement."Z57 Resolution:Ms. [redacted] was informed of the additional monthly fee by her sales rep and in the signed contract. However, we realize that this is not how Ms. [redacted] sees the situation and we want to come to a good resolution that is best for our client. Here is a solutions that we can offer:1) Change the 12 month SEM contract to a 6 month contract with no penalty to Ms. [redacted]. That means her contract would end after the completion of 6 fully traffic cycles on 2/16/17 instead of the initial agreed upon 12 months. In addition, we will provide Ms. [redacted] two complimentary months of website hosting to help offset her monthly cost. That means Ms. [redacted] would not be charged her monthly website hosting fee of $129 until December 19, 2017. In order to take advantage of the free month and the change in SEM contract, please call our Client Development department at ###-###-#### and reference case # [redacted]. Thank you.