Stahl Construction Company

We have carefully investigated and reviewed all of our agents correspondence via chat and phoneBased on our investigation, our agents provided you accurate and correct information Please see below chronological order of the events that transpired on your reservation: 9/1/You booked a one way flight to depart 5/16/from [redacted] 2/16/We were notified of the schedule change by the airline 4/18/One of our travel services representative call the airline and option provided was to book +/- days from original date of travelOur agent attempted to call but was unable to reached youOn the same day, you called us and you agreed for a flight to depart the next day flight, 5/17/New flight was booked and new ticket was issued 5/16/You chatted with one of our representative where you requested for a toll free phone number or for someone to call youUnfortunately, we currently do not have toll free phone numbers for customer calling overseas, and our agent provided you with the accurate informationAt this point when you requested for someone to call you, even before the agent was able to do something on her end, you had disconnected the chat conversation 5/19/You sent a feedback to us via website where one of our email representative advised you to call the airline5/20/You called us again and one of our Travel Service representative reached out to the airline and ultimately, refund was not approved via the phone conversation We have contacted the airlines and verified that the 5/flight was not cancelled and departed as scheduledFor this reason, they will not authorized a refundPlease note that when you reached our travel services team, it was already post travelIn the emails that we sent you last 4/and 5/(which was 3-days before your flight departure), we have noted that airlines can continue to change schedules and asked that you contact them to verify your schedule at least hours before your flight departure We once again reached out to the airline to request for a refund, unfortunately, they have denied our requestSince this reservation is prepaid, we no longer have access to the funds to refund you nor apply them towards a new reservation for a future travel We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer states: “Canceling the entire ticket just bc I cannot make it to departure flight is unfairIn addition, I have read the entire email I received after I made my purchaseI didn't read anywhere that if I can't make it to departure flight, my returning flight will be canceled” Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the selected purchase, including the following disclosure conspicuously listed under IMPORTANT INFORMATION: Important Information • Ticket is non-refundable and changes are not permitted Please read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Sun May 15:44:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Sunday, May 24, (operated by Envoy as American Eagle) [redacted] From [redacted] Departs: 6:PM To [redacted] Arrives: 8:PM AircraftEmbraer (Jet) Economy/Coach Class Returning Flight Information - Tuesday, June 23, (operated by Trans States as American Eagle) Flight 1h 35m, mi From [redacted] Departs: 4:PM To [redacted] Arrives: 6:PM Aircra [redacted] Passenger and Ticket Information Passenger 1: Seat Preference (Change Seat) Flight [redacted] Flight [redacted] Passenger Names and Flight Preferences Please enter passenger name(s) exactly as they appear on a driver's license or other official photo ID.Passengers under the age of must be accompanied by an adultNote: Meal and seat preferences are not guaranteed If you already have a priceline profile and would like to acess your stored flight preferences, click here to sign in Adult Passenger 1:Under 18? First Name: [redacted] Middle Name: Last Name: [redacted] Suffix: -- Frequent Flyer Number:American AAdvantage Please provide your TSA Secure Flight information nowLearn more Date of Birth: [redacted] Gender: [redacted] Infants: Number of unticketed passengers under age 2: We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Please select a Trip Protection preference Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket Taxes & Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Ticket is non-refundable and changes are not permitted Please read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

We are contacting you today regarding your [redacted] s reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices Travel insurance protects you and your travel companions against unforeseen illness, injury, job loss, baggage loss, and morePlease review their description of coverage on your itinerary that is displayed on our website The tickets confirmed to you are non-refundable and non-changeable which we was disclosed upon booking processWe understand that you need to change your flight, please accept our apology as it is not allowed in your ticketed reservation Regarding the changes on your flight, airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customersWhen a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure timeOnce the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website Thank you for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: an exception was going to be made because of my situationSee attached screenshots from online conversation with Priceline associate in previous messageI know now to book right through the hotel rather than a third party because if I did book right through the hotel, I would've gotten a refundI did not use the hotel stay and some sort of compensation should be providedI will no longer book through Priceline ever or other third party businessesI will also forewarn my business associates, family, and friendsThis is a poor choice for a company policySorry but you've gotten too much of my hard earned money for nothing in return and you're company has given me stress over your [redacted] return policy after one of your associates says it was possible to get a returnHence the involvement of Revdex.comI am very unsatisfied and I know I'm not the only one this is happening too Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I am not looking to cancel the hotel roomI was looking to see if they would switch me to then Gaslamp Distritct.If this can't be done - then will leave my hotel reservation as is Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because their explanation -- "...due to changing inventory, the reservation we offered was no longer available at the time we attempted to book it..." reflects a problem Priceline encountered with one of its partnersIt should not relieve Priceline from an obligation to fulfill what it advertises on its websiteAll Priceline is saying, in effect, is "bait and switch happens from time to time in the travel industry...too bad for the customer." Priceline should honor the prices it advertises and resolve the difference with the companies whose inventory it sellsIf, as Priceline suggests, this is a rare occurrence, then why on earth wouldn't they make any attempt to resolve the problem out of customer goodwill if not sound business practice? This is a horrible example of customer service Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not agreeI've read other similar complaints about this from other customers In addition in exploring the area around the hotel and in reading reviews we have learned the area the hotel is in is not the safest We will be appealing with our credit card company [redacted] Sincerely, [redacted]

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your Vacation Package Request Number [redacted] I am writing to let you know that we received your Better Business Bureau concern in our Executive OfficesAs I understand,you intended to book a non-stop flights on [redacted] Air from [redacted] International Airport I am sorry; however, we cannot offer the itinerary you wanted to purchase for the price at the time you made the reservationWe have carefully reviewed your recordsWhen you entered a request for a multi-airport city, our system presented you options from all the airportsWe also found that at the time of booking the only non-stop flights that [redacted] Airlines offers are from [redacted] International AirportYou selected the lowest price option which is a flight out of [redacted] International Airport I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

Our record indicates that the consumer selected a reservation with two double beds booked for double occupancy Attached hereto is a copy of the consumer’s contract page agreeing to the terms and conditions of the purchase, including the room type selected Important Information · Room Description: Double Room With Two Double Beds - Non-Smoking - Equipped With A Microwave And Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed Thank you for the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-14:21: Please verify the following information to continue with your request Please check the state/province/county you have entered In order to enter a zip or postal code, you must select a valid U.SState or Canadian Province [redacted] [redacted] FREE Cancellation until 11:PM on 05/21/ Freebies: Hotel Freebies: Free internet and free parking Check-In: Sat, May 23, Check-Out: Mon, May 25, Room Type: Double Room with Two Double Beds ~ Non~Smoking - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 11:PM local hotel time on Thursday, May 21, If cancelled or modified up to day before the date of arrival, no fee will be chargedIf cancelled or modified later or in case of no-show, percent of the first night will be chargedAny cancellation and/or change fees described here are charged directly by the hotel Pay When You Stay? room Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes $ You Pay Today $ Total Cost $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room Use this name for all rooms For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of bookingThis new flexible feature is available at the hotel you have chosen x close "Pay When You Stay SM" room I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Double Room With Two Double Beds - Non-Smoking - Equipped With A Microwave And Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi · Rate Description: Special Rate · Hotel Freebies Details: Free internet and free parking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 11:PM local hotel time on Thursday, May 21, If cancelled or modified up to day before the date of arrival, no fee will be chargedIf cancelled or modified later or in case of no-show, percent of the first night will be chargedAny cancellation and/or change fees described here are charged directly by the hotel · Additional Information About the Room You Selected: WiFi is available in all areas and is free of chargeWired internet is available in the hotel rooms and is free of chargePets are not allowedFree public parking is possible on site (reservation is not needed) · Important Information From The Hotel: The airport shuttle will not be available until June, due to maintenanceGuests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply · All rooms are booked for double occupancy (i.e adults) and accommodations for more than two adults are not guaranteedAll children are welcomeExtra beds are not availableOne older child or adult is charged USD per night in an extra bedOne child under years stays free of charge in a child's cot/cribThe maximum number of extra beds/children's cots permitted in a room is · Your credit card will be used to guarantee the reservation The hotel will charge you directly for room and taxNo Deposit Will Be ChargedThe hotel reserves the right to authorize your credit card prior to check-in · If you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

What is a rental car day? Rental days are calculated on a 24-hour clockIn order to avoid being charged an additional day, you will need to enter the same pick up and drop off time For example, if you request a rental car for pick up on Friday at 9:am and drop off on Saturday at 9:am, which is considered a one day rentalHowever,if you request a rental car for pion Friday at 9:am and drop-off on Saturday at 12:pm noon, it is considered a TWO-DAY rental, because rental days are calculated in hour time blocks If you return your car later than the scheduled drop-off date and time you may be charged for additional rental hours or days at the discretion and prevailing rate of your rental car company Your Trip Summary Names must match photo IDPlease verify spelling and edit names as necessary [redacted] Depart ing Flight Informat ion - Wednesday, January 13, Flight [redacted] 3h 2m, mi From [redacted] Airport (LGA) New York City, NY Departs: 06:AM T o [redacted] Airport (FLL) Fort Lauderdale, FL Arrives: 09:AM Aircraf t [redacted] (Jet) Economy/Coach Class Ret urning Flight Informat ion - T hursday, January 14, Flight [redacted] 2h 50m, mi From [redacted] Airport (FLL) Fort Lauderdale, FL Departs: 11:AM T o [redacted] Airport (LGA) New York City, NY Arrives: 02:PM Aircraf t [redacted] (Jet) Economy/Coach Class Passenger and t icket informat ion Rent al Car Det ails Standard Car Chrysler or similar Location: [redacted] Airport (FLL) Pick-Up: Wed, January 13, 2016, 10:AM Drf : Thu, January 14, 2016, 11:AM T otal Rental Days: Driver: [redacted] Driver's Age at Pickup: Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket taxes and fees: $per ticket Airline Ticket Trip Protection: Declined + Add Now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airf are Subtotal: $ Rental Car Cost: $ Rental Car Taxes & Fees: $ Rental Car Subtotal $ Total Trip Cost: (All prices are in USD) $ NO BOOKING FEES EARN AIRLINE MILES Baggage Fees are not included in your trip cost Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rulesThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable even if the reservation is not used [redacted] Airlines charges an additional fee for each bag checked; not included in your total trip charges Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased Meal and seat preferences are not guaranteedFares are not guaranteed until purchase Airfares and flight availability are not guaranteed until purchased You will be issued Electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Rental Car availability is not conf irmed until f ull payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted] Seat Preference: Flight # [redacted] Aisle Seat Requested Flight # [redacted] Aisle Seat Requested Ticket Type: Electronic Ticket [redacted] Seat Preference: Flight # [redacted] Together Seat Requested Flight # [redacted] Together Seat Requested Ticket Type: Electronic Ticket [redacted] Seat Preference: Flight # [redacted] Together Seat Requested Flight # [redacted] Together Seat Requested Ticket Type: Electronic Ticket Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ? Sign in f or f aster checkout First [redacted] MI S Last [redacted] Country Why we ask? United States City/T own Far Rockaway State New York Zip Code Daytime Phone Evening Phone [redacted] (If outside the U.Sor Canada, include country code) Your Email Address: [redacted] Re-type Email Address: [redacted] Credit Card T ype -- Choose -- Credit Card Number XXXXXXXXXXXXXXXX Month Year Expiration Date Security Code XXX What's this? Current Cost $ Card Member Bonus - $Statement Credit You Pay Only $ You're invited to apply for the new priceline rewards [redacted] cardApply right now to save $when you use your new account to pay for this purchasePlus, enjoy these benefits: Earn points per $spent on priceline.com® purchases Earn point on every dollar you spend...every dollar, every place No Annual Fee Redeem your points, for statement credits, for anything you buy on the card ($minimum) Terms and Conditions apply now and save $ Password (Mincharacters) Conf irm Password: Enter Your Billing Address(as it appears on your credit card statement) Street Beach 17th St "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com." Choose a Credit Card I want to use my own credit card: I would like to save $on this purchase Register now and save! (optional) Create a password and we'll save your itinerary and billing information in a secure profile Password strength prev buy my t icket s now Savings offered as a one-time statement credit to your new card Offer subject to credit approvalBenefits will vary depending upon the card for which you are approvedNot everyone will qualify for the priceline [redacted] Signature CardIf at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a [redacted] ***, which has fewer benefitsSee Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a priceline [redacted] Signature CardThis offer is available to new Cardmembers onlyFor information about rates, fees, other costs, and the reward program rules (including points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points for every dollar spent on all eligible purchases made at priceline.com®Purchases not eligible will receive one point for every dollar spent using your card which includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stayb) Earn one (1) point for every dollar spent on all other transactionsThe following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balance transfers, convenience checks, cash advances and credit fees.Restrictions applyPlease see the Terms and Conditions for more information Hotels Express Deals® Name Your Own Price® Hotels See Winning Hotel Bids Hotels on Sale: Freebies Group Travel Last Minute Hotels Deals Hotel Guides Flights Name Your Own Price® Flights Explore Inside Track by Origin Last Minute Flights Explore Inside Track by Destination Weekend Flights Rental Cars Name Your Own Price® Rental Cars Weekend Rental Cars Last Minute Rental Cars Weekend Rental Cars Explore Car Rentals by State More on Priceline.com

Dear Mr [redacted] , We wanted to take this time to contact you regarding your unconfirmed airline request under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to get an accepted airline request and you would like to get the $credit for your Priceline [redacted] card We have reviewed your request and verified that your request was not accepted because the credit or debit card number entered is invalid and we could not process the requestYour credit card has not been charged Please check the card for the correct number and try this request again You may also try using another credit card or debit card We apologize for the difficulty you have experienced checking the $credit for your Priceline [redacted] cardThe Priceline Rewards [redacted] card is issued by [redacted] , which is the U.Scredit card operations of [redacted] ***For security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures In the interest of satisfying your concern, we have forwarded your concern to the [redacted] Executive OfficeThey will review your concern and reply with a resolution within business days If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directlyThere are three ways to contact priceline rewards *** Email - Visit the [redacted] website and select the Customer Service linkYou will receive a response within hours Phone - You can speak with a priceline rewards [redacted] consultant hours a day, days a week at ###-###-#### Mail - Please send written correspondence to: [redacted] You can also learn more about [redacted] by visiting [redacted] We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

We are contacting you today regarding your reservation at The [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you have issues with the hotel's star rating and quality We checked our records and verified that the hotel has a guest rating of which is based on actual reviews from customers who have booked on our site and stayed at the hotelWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingWe also checked other websites and verified that the hotel is rated consistently as a star property with high guest ratings We called the hotel and confirmed that they charge for the housekeepingHowever, the hotel has advised that they provided you a complimentary daily room cleaningWe also confirmed with the hotel that you stayed and used the entire reservationI apologize; however, we are unable to process a refund for your reservation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand the wrong dates were received on your reservation Prior to submitting your request, we provided you with a contract page to review and verify the information being entered was correct We confirmed the contract page showed cheon Friday, Jun 10th and check-out on Sunday, June 12thWe contacted the hotel to see if an exception could be offered, but we were advised it was non-changeable and non-refundable We are sorry if you entered the wrong dates by mistake; however, we are unable to make any changes or cancellations to your reservation as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Dear [redacted] ***, Thank you for taking the time to contact us regarding your reservation at the [redacted] e for Trip Number [redacted] We are writing to let you know we received your Revdex.com complaint in our Executive Offices We understand you are requesting for a refund of your reservation because your reservation was booked for the wrong dates and you have travel insurance purchasedPlease note that Travel Insurance only covers unforeseen illness, injury, baggage loss, death and moreYour reservation in circumstances, is non changeable, non cancelable and non refundableAs a one time exception to the cancel policy, your reservation has been canceledA refund in the amount of USD was issued on September 23, The Travel Insurance fee of USD per room per night is non refundableThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Please see the response that we sent to the customer below[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] And Spa for Trip Number [redacted] I apologize for the delay in resolving your concernWith our Express Deals, the hotel name is only revealed after purchase, and we have different hotel partners that provides inventory in our Express Deal programThere are instances that we have multiple partners that provides an inventory to a dealFor that, our system will not be able to be specific with possible fees that the hotel you will receiveHowever, we always advise on a Contract Page, right before booking, that the, "Reservation holder is required to present a valid Photo ID and Credit Card at chefor incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits." But rest assured that we always strive for a better customer experienceWith your reservation, we see in your Contract Page, that the deal you selected promised a 14% savingsBefore submitting your request, we presented you with a Contract Page to reviewThe contract has information of your request, including the summary of charges and the total savings you will get from the deal you selectedI am sorry that you were unable to grab one of our deals that offers 44% savingsI have confirmed with our hotel partner that your reservation is in their systemUnder circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contractI have reached out to our hotel partner and they are currently allowing a one-time exceptionThey are allowing us to cancel the reservation for a full refundThis option is only available up until hours prior to check-inAfter that time, we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Thursday, November 24, If you wish to proceed with the above option, please contact me directly at: [redacted] The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is [redacted] when you contact usYou may also reply to this email with your decisionPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or CanadaI apologize for the inconvenience and look forward to hearing from you soonSincerely, [redacted] Tell us why here

Dear Ms***, We wanted to take this time to contact you regarding your airline ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesAs we understand, you would like to have business class tickets for your reservation We have reviewed this concern and verified that you searched, booked and paid for coach cabin ticketsAs an apology for the confusion, we can submit a refund request for $or you may upgrade you tickets to business class via voluntary exchange paying all fees and additional airfareWe apologize; however, we will be unable to upgrade your tickets for no fee If you would like to upgrade your ticket for a fee, please contact us back before your current scheduled departure date which is Friday, June 19, If you have further questions, please contact us directly at [redacted] The Executive Office hours are 9:a.m to 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about the status of your refundWe apologize for the inconvenience this has caused youBelow are the refund details for your reference April - A refund for $1,was issued April - A refund for $1,was issued April - A refund for $was issued We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days In addition, a refund request for $was submitted today, April 27, The request needs to go through a review process which does take time to completeOnce processed, it will go back to the card that was used to purchase the reservation We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

Thank you for taking the time to send us an email We are writing to let you know we received your email in our Executive Offices We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledYour feedback is highly appreciated as this will help us continually improve our ability to serve you betterWe reviewed your request with our Accounting Team and verified you were not charged for your rejected requestsThe amounts reflected on your online statement were authorizations for your rejected requestsAuthorizations are not charges and in most cases, they drop off within three to at most seven days depending on your bank's process As a gesture of goodwill, here are two 20% Hotel Express Deal coupon that you can use on a future purchaseYou will need enter your Coupon Code, [redacted] and [redacted] at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalIt expires by 11:PM Eastern Standard Time on September 30, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs We apologize for the inconvenienceWe hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:As we were not able to resovle this issue prior to this date we have adjusted to the new flight times By cancelling these tickets hrs before our scheduled flight Would be financially impacting us to get flights for the same day Please do not cancel these tickets, as that would only make this worse at this time Sincerely, [redacted]

Dear Ms [redacted] , Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on the unused night of your reservation We contacted the hotel and spoke with Kevin, the Front Desk ManagerHe advised us that since of the nights were used, no refund could be issued back to priceline for the unused nightWe are sorry if you were unhappy with your past hotel stay; however, since the hotel is not willing to offer a refund back to priceline, we are unable to issue a partial refund back to your account as requestedYour reservation is non-changeable, non-refundable and non-transferable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices