Stahl Construction Company

In order to locate the referenced reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase Thank you, N D [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because: The evidence they present is something which I also statedThe issue is not thatThe issue is that I was redirected by the system to the wrong cityAnd Even I have asked reversal within an hour , and the company should accept that without any penaltysince there is no any damage to them Sincerely, [redacted] ***

Dear Mr [redacted] We are writing you today regarding your reservation with United Airlines for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are requesting to cancel your reservation because of the flight times that was providedI also understand that you have issues with the travel insurance that was purchased I reviewed your record in our system and it shows that you purchased a Name Your Own Price reservationDuring the booking process, we have disclosed the information that your trip will start anytime between a.m and p.m., and that you will arrive no later than 12:a.mthe next day The itinerary that was provided is within the set guidelines As for your travel insurance, I reviewed your contract page and it shows that we disclosed the information "100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events" I apologize, however, your reservation is restrictedIt remains non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Christine J [redacted] Executive Offices

Dear MsH**, We are contacting you today regarding your reservation at the [redacted] *ooked under [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you canceled your reservation directly with the hotel; however, they did not allow a refundWe apologize for any inconvenience this may have caused We contacted the hotel and verified that your reservation has been canceled in their systemThe hotel did not allow a refund; however, they agreed to reinstate your reservationThey advised that they created a new reservation for you as a one time exceptionIf you would like to confirm your reservation, please contact the hotel directly at [redacted] Please provide your new hotel confirmation which is [redacted] when you call themI apologize; however, we will be unable to refund your reservation We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to me Sincerely, [redacted]

We understand how you feel in booking with us again in the futureWe normally do our best to re-accommodate our customers in the event that our hotel partners would cancel reservations due to overbookingIt was unfortunate that we were unable to find any alternative bookings due to a large event in the areaRest assured that your experience and others affected have been forwarded for research and improvement on Priceline's partWe will make sure that such future incidents would be handled in an effective mannerWe apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Please see our response to our customer belowThanks[redacted] *** Thank you for taking the time to contact us regarding your reservation at the Wyndham New Yorker Hotel for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you were charged a hotel fee during your stayWe reviewed your concern with our sister company [redacted] and verified that the fee was stated on the website when you booked your reservationWe apologize, but we will be unable to refund the entire resort feeHowever; we see that you have been charged a slightly higher amount compared to the one stated on your bookingWe verified that you have been charged the amount of $per room per night when it was indicated that the fee would only be for $A refund of the difference in the amount of $was processed back to your credit cardPlease contact you bank to check on their processing time We are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted] Executive Offices Dear MrEr, Thank you for taking the time to contact us regarding your reservation at the Wyndham New Yorker Hotel for Trip Number We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you were charged a hotel fee during your stayWe reviewed your concern with our sister company [redacted] and verified that the fee was stated on the website when you booked your reservationWe apologize, but we will be unable to refund the entire resort feeHowever; we see that you have been charged a slightly higher amount compared to the one stated on your bookingWe verified that you have been charged the amount of $per room per night when it was indicated that the fee would only be for $A refund of the difference in the amount of $was processed back to your credit cardPlease contact you bank to check on their processing time We are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted] Executive Offices

I understand that you are requesting to cancel your reservation due to the lower rate you found onlineI did review your information in our system and see that we have already matched the lower rate you foundOur record shows that the price difference amounting to $was processed on January 23, Refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business daysAs for the cancellation request, I apologize; however, we are unable to cancel and process a full refundOur record shows that you purchased a restricted rate, it cannot be changed, cancelled or refundedWe have already contacted our hotel partner for exception; however, the same policy was advisedI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely,Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhat happens if they do not comply with the resolution? It will only take place after the 10/ Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to use the entire ticket value for this reservation I have reviewed your issue with our Air Travel Services DepartmentIt was found that you called their department to use the $1,ticket for a $flight from [redacted] to [redacted] I am sorry that we are unable to process the refund of the remaining ticket value or leave it on hold for another useHowever, we were advised by the airline that you can contact them and process the exchange with them The airline, [redacted] , may allow you to use a portion of the ticket value by issuing MCO (miscellaneous charge order) for the residual amount Below is the information you may need when contacting the airline: Airline name: [redacted] Airline phone number: ###-###-#### Record locator/Confirmation number: [redacted] Please be reminded that you can use the ticket value within year from the date of issueThis ticket was purchased on June 24, 2015; therefore, the exchange and travel must be completed on or before June 23, I apologize for any inconvenience and hope you find this information helpful Sincerely, Berna A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The company stated I had stayed at the property before which was completely and incorrectAlso, the property is not of star qualityAnd not to mention Priceline has the authority and right to determine whether a customer receives a refundIn appeasing a customer and my stating the quality of the hotel was not as stated and advertising and additional statement about me previously being a customer of this establishment, Priceline should authorize a refund Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I really would like to Thank you/ Revdex.com for addressing the problem Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer was unaware that she/he had selected and authorized the purchase of a non-refundable reservation On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information Your airline tickets are non-refundable, non-transferable and non-changeable Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable, terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com LLC List of requests for [redacted] submitted by the consumer: [redacted] ACCEPTED [redacted] 15-Jul- 14-Jul-19:25: [redacted] RESUBMITTED [redacted] 15-Jul- 14-Jul-19:11: [redacted] RETAIL [redacted] 14-Jul- 14-Jul-12:46: [redacted] RETAIL [redacted] 13-Jul- 11-Jul-15:32: [redacted] RESUBMITTED [redacted] 13-Jul- 11-Jul-15:29: This contract for request number [redacted] was originally initialled on Tue Jul 19:10:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Wed, July 15, Return: Sat, July 18, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer authorized the travel dates selected and agreed to the terms and conditions of the purchase, including the following mandatory fee disclosure listed under Important Information · Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence In this instance, the consumer selected Priceline’s Name Your Own Price ®service for greater savings, and agreed to stay anywhere within mapping guidelines for the area labeled [redacted] - [redacted] AreaWe have confirmed that the [redacted] is located within the boundaries of the Name Your Own Price ® mapping guidelines for the area labeled [redacted] – [redacted] I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand that circumstances change and you need to cancel your hotel reservationI checked our records and see that you selected a prepaid rate with a specific cancellation policy, and I reconfirmed that the refund option has passed by the time you contacted us to request for cancellationWe have reached out to the hotel to request for an exception but I regret to advise that we were unable to obtain any refunds on your behalfThe [redacted] also advised that the snowboarding place is open tomorrow Saturday and on Sunday but will have shortened hoursYou may contact the hotel directly at ###-###-#### if you have any additional questions.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you were unable to use your reservation due to a security deposit charged at the hotelWe stated on your contract page that the reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutWe apologize; however, your reservation is non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Frich A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I have told them now times that I am not requesting a refund, I am requesting a credit They keep asserting I am requesting a refund It appears they don't even read my responses and just shoot back canned responses Also, they have requested my medical records to even look at my claim I don't understand how this is ethical or legal My medical incident in December is private and protected Sincerely, [redacted] ***

Good Afternoon,You reference that this was a [redacted] reservationYou would want to make a complaint under [redacted] on the Revdex.comWhile priceline.com and [redacted] are both in the Priceline Group, we are still separate companiesWe have no access to their reservation system or any bookings made on their siteWe are unable to assist in this matter.Regards,Priceline.comExecutive Offices

Roman Our records indicate that a refund in the amount of $was issued for this purchase