Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes, it took five weeks in order for the company to do the right thing but Tuesday it was finally resolved now.
Sincerely,
[redacted]

With Priceline’s Name Your Own Price service, the consumer agrees to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s).
 
Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price...

in the shaded area displayed on the priceline.com website for the consumer’s selected area(s).
The [redacted], is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted].
Consumers who wish to stay in a particular property/location, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive prices across a wide range of hotels and can choose his/her  location and hotel.
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the selected purchase.
 
Thank you for the opportunity to clarify.
Sincerely,[redacted]priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-23 18:42:08
Please Review Your Request
2 Star Moderate Hotel  
Which hotel will I get?
Check-In Date:
Sunday, August 23, 2015
Check-Out Date:
Wednesday, August 26, 2015
Region
[redacted] Park - [redacted]
City Areas:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
3
 
Offer Price Per Room, Per Night:
US$ 75.00
Travel Insurance:
US$ 15.00
Subtotal:
US$ 225.00
Taxes and Service Fees:
US$ 35.28
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 260.28
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD15.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have since found the same vacation package for the original price on a competitor's website.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They do not admit that the selections available are indeed misleading and have caused a significant impact in my vacation. I do not think it is right for Priceline to trick you into staying in a location you do not want.  I do see what they are saying and have looked at the map and see that there is an area of shaded area that skirts out away from the [redacted] to include this hotel. This is not good business and is very deceitful. Yes, I should have looked closer at the map, but honestly even if I had I'm not sure that I would have done anything differently.  The fact that I am booking a hotel says that I am not familiar with location and when I check a box that says [redacted] it seems reasonable that I am selecting hotel options on the [redacted]. When you consider further that I did not check the box that says Near [redacted] it makes even more sense that I would reasonably assume that I would be staying in a hotel on the [redacted]. I am traveling to [redacted] for the [redacted] experience and increased my bid accordingly because it was worth it to me to pay more to be in the middle of the action.  If my plan was to stay in a hotel off the [redacted] that doesn't even have a casino in it you can imagine I would have lowered my bid considerably.  I am sure nothing will ever come of this but it is very sad that Priceline is not willing to even admit that what they have done is wrong and deceitful and will make no attempt to fix it.  It should not be ok to have you check a box that says on the [redacted] and then give you a hotel that is not on the [redacted].  I am a reasonable person and understand that I assume a level of risk when bidding on hotels and might not be thrilled with the outcome.  This has actually happened in the past and I never said a thing because it happens.  This however is different, I am out a considerable amount of money to stay at a hotel that was not even close to being what I selected. Yes, I get that they have their out but it doesn't change the fact that it is misleading.  I am the only one that will pay, ruined vacation and out the cash.
Sincerely,
[redacted]

Please see the response below that we have sent to our customer. Thanks. [redacted]
*Thank you for taking the time to contact us regarding your vacation package for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. Please accept our deepest condolences on your loss. We have contacted American Airlines on your behalf to request a refund. They stated that in order to continue with your refund request, you will need to provide a copy of the death certificate for their review. We apologize; however, without this information, we will be unable to continue with your request. Please fax this information to [redacted]. Include a cover letter which includes your name and itinerary number to ensure that your information is reviewed in a timely manner. Once we receive this information, we will further research your concern. Keep in mind that all refunds are at the discretion of the airline and cannot be guaranteed. Kindly provide this information as soon as possible as most airlines do not allow refunds once the departure date has passed.  We offer our deepest sympathy and once again thank you for providing us with the opportunity to assist you at this difficult time. Sincerely, [redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi. Please see the response below that we sent to this customer.  Thanks. Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] **r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in...

our Executive Offices. We understand you are requesting a refund on your unused rental car reservation. We advise customers on the website that "The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit". We made a one-time exception to our policies and cancelled your reservation for a full refund to be issued back to your account. Please allow 3-5 business days for the funds to be received. Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, [redacted]Executive Offices

Thank you for taking the time to contact us regarding your reservation with the [redacted] Hotel for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you have an issue...

with the hotel's mandatory fee. I reviewed your reservation in our system and it shows that you purchased a Name Your Own Price booking. Please be advised that for Name Your Own Price, you are the one who entered the travel information as well as the nightly cost that you are willing to pay. Once we have these information, we then look for a hotel partner that is willing to accept your offer price. We do not know the hotel that will accept your request; hence, any information regarding the mandatory fee is not disclosed prior booking. We did disclose though the information that the reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.   We apologize; however, your reservation is restricted, which means it cannot be changed, cancelled or refunded. When we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rate. Our system calculates that you saved 252.00 USD or 46.67% off of the hotel's lowest published rate available at the time of booking. Our travel partner accepted the rate on the condition that your reservation would not be changed or cancelled.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The entire practice is deceptive. My agreement was for $30 per night and the total ended up being double and you locking me into the rate with no chance of getting out of it.  I will be filing a chargeback since you are so unwilling to help consumers. I will be posting reviews on the major sites consumer reviews etc. on why to never use your company. This practice is entirely deceptive and fraudulent. If I have to i'll take it to small claims court and the send the very obvious outcome of the case to the media for these dispicable practices.
Sincerely,
[redacted]

We are contacting you today regarding your rental car reservation with trip number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We have reviewed your reservation and it shows that your pick up date and time was...

how it was booked. These were all written in the contract page we sent you after you purchased the reservation. We have also confirmed with Avis rent a car that you were not charged an additional amount when you returned your rental.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.    Sincerely,   [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your Avis Rent a Car reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand...

you only intended to bid 13.00 USD per day
instead of
47.00 USD per day. We reviewed your request and verified
your contract page provided the alternative option that stated we could get you
a rental car reservation for 47.00 USD per day. We listed the new price on your
contract page that you reviewed prior to accepting the new offer.
Your initials on your contract means to us that you
agreed to the terms and conditions of your reservation and all the reservation
details including the price. When you purchased your reservation, you entered
into a binding contract that cannot be cancelled even if the reservation was
not used. There is no cooling off period that applies to your contract. The
rental car company will consider the reservation a no show and release the car
if it was not picked up as scheduled. This is the standard procedure. We
apologize, your reservation is non refundable.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
We are sorry that the consumer was unaware that he/she was purchasing a hotel reservation in US Dollars and not Canadian Dollars.
 
Attached hereto is a copy of the...

consumer’s contract page authorizing the terms and conditions of the purchase, including the summary of charges listed in USD.
Summary of Charges
Room Cost
$96.92
Rooms
1
Nights
1
Room Subtotal
$96.92
Taxes & Fees
$15.21
Total Charges
$112.13
Prices are in USD
Once again, thank you for getting in touch about this.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-17 14:08:42
 
Please verify the following information to continue with your request.
Please enter a phone number.
[redacted]
 
[redacted] Canada
Freebies:
Hotel Freebies:
Special Discount 15% off — Free breakfast, free internet in room and free parking
Check-In: Sat, Sep 26, 2015Check-Out: Sun, Sep 27, 2015
Room Type: Queen Room
- Max 2 Guests
Non Refundable
 
Cancellation Policy For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Summary of Charges
Room Cost
$96.92
Rooms
1
Nights
1
Room Subtotal
$96.92
Taxes & Fees
$15.21
Total Charges
$112.13
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1


   
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: 1 Queen Bed,Nsmk,Hispd,Refrig,Coffmaker,Iron, Hair,Full Breakfast
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   Special Discount 15% off — Book Now and Save
 — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
   Free breakfast, free internet in room and free parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
·     Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     Pet Policy: Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with an 80 pound weight limit. Additional pet types (cats, birds, etc) may be accepted at the hotel's discretion. Pets allowed at no charge.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
·     Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.S. resident customers booking Canadian hotel accommodations utilizing the priceline.com service.

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation with [redacted]
(operated by [redacted]) for Trip Number [redacted].
I am writing because we received your Revdex.com concern to
our Executive Offices. We received your request for a refund of the...


ticket reservation. Also, our record shows that you asked one of our
representatives if the ticket can be transferred to another person.
For you reservation, any option we can present you will be based on the
fare rules associated with your ticket. Fare rules are being governed by
the airline. We, as travel agency, are bound to abide by the ticket fare
rules. We can only offer you options that the airline would allow us to
offer,
Per fare rules, your ticket cannot be transferred to another person's
name. The airline will consider this a direct violation of their
nontransferable policy. Also, the ticket is non-refundable. However, the
value can be placed on hold for future travel. Once the ticket has been
placed on hold, you can use the value towards a new reservation for an
airline fee of $200, Priceline service fee of $30 and you will be
responsible for any fare difference. Also, the travel has to be
completed before September 30, 2016.
Please be reminded, should you want to place the value of your ticket on
hold, this should be done at least, 2 hours before your departure date.
After that time, the airline will forfeit the value of your reservation.
You have an option to contact the airline directly to avoid the service
fee which we charge if the exchange will be done with Priceline.
I am sorry that we did not provide you the answers you were looking for
and we thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. As noted on the consumer’s contract page, the consumer
was offered the option to request a bed type preference, and Priceline cannot
guarantee a requested bed type. Consumers who wish to receive a specific bed
type have the option to visit our Published Price service and select a room
rate offering a specific bed type.
 I am sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: I was told that I would be refunded 69.80 for each of the 3 rooms for 1 night. That is a total refund of 209.40. Not 69.80. All three rooms had the AC issues and the stench of dogs on the second floor.
Sincerely,
[redacted]

Complaint: [redacted]
[redacted] The purpose of making a reservation is to fulfill a need so that when a customer arrives the product is available.  It is an implied contract.  I understand you did not charge me for the first transaction but Priceline’s failure to fulfill its contract obligations resulted in additional costs for me when I was stranded.  I am asking for these costs to be reimbursed and good will be given to prove you can deliver on future contracts.  This is outlined in detail in my original complaint.  If you do not feel it is Priceline’s responsibility to meet its contractual obligations, then my complaint stands and I will use other service providers in the future.  I also have no problem sharing my complaint and your response with bloggers.  I think consumers should be informed that they may be stranded as Priceline does not back its reservations.    
Mr. Casey Valentine

Complaint: [redacted]
I am rejecting this response because:
In the previous step for selecting the hotels for express deals, the requirements were specified as hotels in this area with free breakfast and free parking.They are not normally not included as guaranteed but included in the hotel amenities in the same area.Like, free parking is included in this hotel even though it is not guaranteed, but they charge for breakfast.
Sincerely,
[redacted]











4/5/2016






Complaint

I made a flight reservation through priceline.com. I paid 482.72 for 2 tickets that I verified with my bank. I was on the phone with priceline and [redacted]. My flight was cancelled without me being notified because the tickets were suspended since priceline never paid [redacted]...

for the tickets. That flight was actually cancelled. I have spend 5 hours yesterday and I've been on hold with priceline today and they refuse to give me a refund. I had to book another flight and pay for myself because they refuse to book another flight for me, however they said they are non refundable tickets but I never cancelled the flight. They were suspended for non payment by priceline and my bank has never received a credit for the cancelled flight. How do I get my refund from an online booking company







Desired Resolution

I am looking to receive a refund from priceline. They tell me that [redacted] owes me but we verified with [redacted] that they never received payment. Someone owes me a refund.

Consumer Business Dialog