Stahl Construction Company

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a full refund of your reservation because you were not provided the room type you bookedOur apologies for the inconvenience you experienced with this reservationWe reviewed your record with our hotel partner and they confirmed that you were provided a room with Double beds; however, they provided you their lake view room, which is one of their premium roomsWe are sorry that we are unable to provide a full refund you are requesting for this used reservationWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, Executive Offices

Dear [redacted] ***, We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesAs we understand, the hotel was unable to locate your reservation in their system when you arrived, and that also had quality issues during your stayOur record indicates that the hotel contacted us for assistance with locating your reservation in their system We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc We are sorry to hear that your hotel fell short of this expectation during your stayWe have been in contact with the [redacted] and they advised that they provided a 10% or $partial refund as a goodwill gesture You may contact the hotel directly for any further assistance at: [redacted] Phone Number: [redacted] Fax Number: [redacted] We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

HelloWe have responded to our customer with the below: Dear [redacted] ***,We are contacting you today regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we received your Better BusinessBureau concern in our Executive OfficesAs we understand, the actualcharge from the rental partner is higher than what was quoted during thebooking process.We contacted [redacted] and verified that the total amount theycharged for the rental is USD which is the same on what waspresented on your contract page prior to bookingUpon reviewing therental agreement provided by [redacted] , we verified that thedifference of USD is for the Collision Damage Waiver that youpurchased at the rental counterWe apologize; however, this optionalitem is payable directly to the rental partner and we are unable torefund their charge.For your reference, attached is a copy of your signed rental agreement.We apologize for the inconvenience and hope you find this informationhelpful.Sincerely,

We have received the consumer’s additional comments The consumer states: “The charges were FINALLY released LATE afternoon on the 26TH”We are pleased to hear that the credit card authorization was released by the bankWe appreciate the consumer’s feedback and apologize for any inconvenience the consumer may have experienced Sincerely, ND [redacted] Executive Services

Dear [redacted] , We wanted to take this time to contact you in regards to your [redacted] Rent a Car reservation booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices When reviewing your concern we show that while chatting with one of our Chat Customer Care agents you stated that you were able to find a lower rate of $90.91; however, the agent was unable to complete the Best Price Guarantee due to scheduled pick up time being 12:AM instead 12:AM The agent was later able to find a itinerary that matched on priceline.com with a rate of $which was still lower than the $that you were billedThe agent advised that they would refund 100% of the difference to match that rateThe difference between those rates is $16.30; however, priceline decided to refund you 200% of the difference instead and a refund for $was processed back to your account on February 11, This makes your total for the reservation now only $ which is lower than the $rate that you found on *** We apologize for the frustration regarding the pick up time being schedule for 12:AM; however, we are truly unable to offer any additional compensation above the $refund that was already processed We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Bryan B [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:On all of my prior priceline reservastions, if a resort fee is charged by the hotel, it is stated on the buy page, prior to finalizing the purchaseI still would like Priceline to cancel the reservation Sincerely, [redacted]

Our record indicates that a refund request in the amount of $is being processed and will be issued to the credit card used to make the purchase

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter and the following correspondence was sent to the consumer addressing this matter Sincerely, ND [redacted] Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] Air Lines for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe offer multiple ways to purchase airline ticketsYou can purchase an itinerary with disclosed flight times and prices and select the flight times that would go along your schedule If your flight times are flexible, you can select our Name Your Own Price service and allow us to assign an itinerary for youOur record shows that you selected to book your reservation through our Name Your Own Price service, and allowed our system to select the flight times for you The Terms and Conditions of the reservation were presented to you prior to bookingBy submitting the request, you indicted that you read, understood and agree to Terms and Conditions stipulated on your contract Should you find a lower rate online, Priceline offers a Best Price GuaranteeFor Terms and Conditions of our Best Price Guarantee, please follow the link below: [redacted] Kindly contact our Customer Service to review your eligibility We are sorry for any disappointment caused and we thank you for your time Sincerely, Berna A [redacted] Executive Offices

Complaint [redacted] I am rejecting this response because:On reading this text from Priceline I can see that the cancellation policy — and the fact that you cannot get a refund — is explained at the very endBut it is not called attention to in any special wayIf it is not possible to get a refund most other e-commerce sites put that information in bold type or call attention to it so the customer really notices itThis is a clearly established best practice in the world of online shoppingPriceline buries this information amidst all the other text on the siteI never saw it and assumed that my purchase would be refundableI have made reservations many times via other sites like Expedia and have been able to cancelI just assumed this would be the sameAs a consumer I am appalled that Priceline operates their business in this wayI can see that as a consumer I may not have any other options for resolution to get my money back, but if the Revdex.com has any suggestions I would be very gratefulI think it is a reprehensible business practice that Priceline is happy to simply take $from me when of course they could refund my reservation if they wanted to.Is it possible for the Revdex.com to urge Priceline to add more prominent messaging indicating that reservations are not refundable? At least this would be helpful for future customers to not have the same experience that I'm having.Thank you so much for your help with this Sincerely, [redacted] ***

We have contacted the consumer to advise that further documentation is required in order to review the claimUpon receipt of the requested documents, we will again review this matter and advise accordingly Sincerely, [redacted] Priceline.com LLC

Dear Mr [redacted] , We are contacting you today regarding your vacation package reservation booked under Trip Number [redacted] We checked our records and verified that you were not logged in to your Priceline account when you submitted your requestsWe do not offer rewards for signing into profile to make bookingsAs long as you utilize your card for purchases and if purchase qualified, the points will automatically be rewarded to your credit cardFor further information, please contact your credit card company directlyI apologize; however, I will be unable to add points to your Priceline account or provide a voucher for a free trip or airfare We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:They don't even know what bags were being carried by the travelers (my parents)They are making their judgement without analyzing the situationAlso, they are not providing me a direct phone number to reach out to themThe call was disconnected while we were discussing and I was explaining my pointI tried to reach back to them and it is directed to their 1-number which will never allow you to speak to a representative handling the caseThey are making the process complicated instead of refunding $which should not have been charged at the first place.The back pack they are mentioning is of the size of a small hand bag which fits inside the carbag [redacted] took advantage of my parents who could not speak in English and charged them for the carbag the price of a chebag.I would request Revdex.com to escalate this issue to a senior authority with Priceline/ [redacted] since this is not going anywhere.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:the issue has not been resolved Sincerely, [redacted] ***

Dear Ms [redacted] , Thank you for taking the time to contact us regarding the airline ticket reservation for [redacted] with Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you had to cancel the return portion of the ticket and are yet to receive the refund I have forwarded a refund request for the value of the return portion, less the airline imposed cancel feeWe have forwarded a refund request for the amount of CADThis will go through a review processYou will be advised of the outcome of the review within the next business daysOnce the refund has been approved, it will be processed through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund request We apologize for any inconvenience and thank you for giving me the opportunity to assist you Sincerely, Berna A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:When I joined in the contract with Priceline I specifically requested flight tickets and a rental car; that is what I initialed and agreed toDuring the process I didn't know that Priceline was going to try and scam me by raising the price and excluding the rental carPriceline should have made it perfectly clear there was no rental car included instead of the tiny printI see the fine print now, however I didn't know that I needed to have a lawyer present to buy airline tickets and a rental carIt's still shady and sneaky, and the reason that I will not be doing business with Priceline unless they resolve this honorably Sincerely, [redacted]

Complain [redacted] I am rejecting this response because: this error was not on my part as stated on the response from pricelineI will repeat myself that when I booked this It was not for the hotel priceline confirmed me forDo not put the blame on the customer when it is very clear on my screen shots that priceline's website fradulently booked me for the wrong hotel Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know we received your email in our Executive Offices.Your reservation is still active/confirmed on our systemKindly provide us with your approval if you wish to proceed with the one time exceptionPlease note that a cancellation for a full refund will only be available before noon on your check in date, August 31, 2016.We hope to hear from you soon.Sincerely, [redacted] Executive Offices

Thank you for contacting us regarding your attempt to book an airline reservation with us I am writing to let you know that we received your Revdex.com concern in our Executive Offices I have reviewed this reservation and unfortunately, we're unable to confirm the reservation due to changing flight availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability We also searched through our system and found multiple requests on our websiteEach time a new request is placed, we authorize the credit card to determine if there are enough funds available to cover the cost of the reservationsBecause the request was not accepted, there was no chargeDepending on the bank, authorizations are removed within to business days We understand that you are not happy about this experience and we appreciate your time for sharing your feedback with us Sincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some issues during your stay at the hotelWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc We are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback We see that your issue has already been resolved by one of our Customer Relations representativesA refund for $was processed on April 14, We will issue a refund to your bank within one business day Your bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days [redacted] , we do value your loyaltyThe property was forwarded to our Hotel Team for reviewAs an apology for the inconvenience, we would like to offer a 30% Hotel Coupon that can be towards an Express Deals reservationThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer Coupon Code: [redacted] Expiry Date: April 7, Priceline Coupon Terms & Conditions This offer is from priceline.com? and is available for use on priceline.com? onlyCoupon must be used in a single transactionIn the event the entire face value of the coupon is not used no residual value appliesCoupon applies to the room subtotal onlyTaxes and fees are charged on the pre-coupon priceCoupons are valid for a limited time onlyYou must enter a qualifying promotion code on the Payment page to receive the discount Discounts will be reflected in the Summary of Charges prior to purchase Priceline reserves the right to modify or cancel coupons at any timeThe promotion is limited to one coupon per customerOffer may be subject to redemption limits We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

Dear Mr [redacted] , We wanted to take this time to contact you in regards to your hotel and rental car reservation booked under Trip Numbers [redacted] and [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your flight was cancelled and you are requesting a refund for your hotel and rental car reservationWe have reviewed your reservation and when you missed your scheduled chedate the hotel considered you a 'no-show' and released your roomsThis is standard procedureIf you had purchased your reservations from another travel company or directly from the hotel, the reservations would still be non-refundable We also reviewed your rental car reservation and confirmed that it was cancelled in fullA refund of $was processed back to the card you used to book the reservation We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices