Stahl Construction Company

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for [redacted] is within the [redacted] ( [redacted] area that you've selected during the request process and it is not possible to select the exact location of the hotel within the areaYour reservation is truly non-changeable, non-cancelable and non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Priceline did nothing to resolve the situationThe airline itself had to take over the booking and make the necessary changes so that my family could flyPriceline's customer service was nothing but aggravation and a waste of timePriceline should learn a lesson from the airline which actually considered its customers' neeeds and the circumstances and responded appropriatelyThis will be my last Priceline booking until it learns to provide proper customer service to travelers Sincerely, [redacted]

From: me [redacted] ] Sent: Monday, September 05, 8:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Thanks for your quick responseI was contacted by priceline.com today September 5, and my vacation package issue has been resolvedI couldn't have gotten better and faster assistanceThanksThis claim can be closedI accept the company--priceline.com offer Thanks [redacted] ***r [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: The hotel is saying I checked out early and that priceline owes me a refundI want my money back Sincerely, [redacted]

Please note that this matter refers to a [redacted] .com purchase The consumer states: “me and my wife reserved a hotel room thru booking.com with the rate of 45$ a night” For assistance with reservation purchased with Booking.com, please contact [redacted] *** at [redacted] .com [redacted] .com Customer Service Center (USA) Inc [redacted] E-mail: [redacted] U.SDirect + [redacted] Fax + [redacted] Website: [redacted] Sincerely, [redacted] Priceline.com

From: [redacted] Sent: Wednesday, June 15, 2:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Hi I'm writing in reference to my complaint I did get through to someone on priceline still dis satisfied but I did confirm my hotel reservations this timeYou can remove the compliant I will just settle with it being resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I am happy to be able to cancel my reservation and get the refundHowever, I do think they are deceptively advertising the guest rating as a guarantee when it's notAs my screenshot shows, when booking they make it look like it will be garaunteed though it's apparently not in the actual contractI hope they examine this as it may confuse other customers tooI also think they need to make clearer the fact that when hotel my charge additional fees and not bury that in fine printI will never use Priceline again Sincerely, [redacted]

HiPlease see our response below [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] *or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe verified that your dispute will not be closed until March 20, We will need to wait until your credit dispute is closed, for us to continue researching your concernRest assured that your issue is being handledWe will contact you back once your dispute status have been updatedWe apologize for the inconvenience and we appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the public Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability I apologize if the consumer is disappointed with the difference in rates; however, Priceline will not be able to offer a refund for the difference in rates Again, thank you for the opportunity to clarify Sincerely, N D’A [redacted] priceline.comDear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Venture Inn for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you were shown a receipt showing a lower rate that what you had paid onlineYour hotel?s front desk should not have shown you our rateIt is a specially negotiated rate with the hotel that is normally not available to the general publicWe receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitivelyRest assured that your concern is noted so we can avoid the same issue from happening in the futureWe apologize; however, we cannot refund the difference in ratesWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, Frich A [redacted] Executive Offices

Revdex.com, Inc Priceline.com does not have access to Choose a Room purchases We suggest that the Bureau/Consumer contact Choose a Room.com directly for any assistance relating to the referenced purchase The Bureau/Consumer may contact: Mr [redacted] [redacted] Email address: [redacted] Sincerely, ** [redacted] Priceline.com

We are contacting you today regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about upgrading your carWe reviewed your reservation and verified that the information regarding the reservation being non-changeable was disclosed prior to bookingWe stated under the important information that rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used Also, our records show calls on June but none were connected to an agentWe do apologize for any length of time you may have spent on the phone waiting for an agent to take your call The reservation you purchased is restrictedIf upgrades are available for your rental car they will be offered on our website in the section where you view your itineraryYou can also request an upgrade from the rental company directly at pick-upIf upgrade options are available at the counter, you may be charged an additional fee directly by the rental car companyWe are sorry but we are unable to process a refund for your reservation We know you expect a different answer; however, there are no other options that we can offer because of the restrictions Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your vacation package reservation under Trip Number [redacted] I am writing to let you know that we have received your DOT inquiry in our Executive OfficesPlease accept our apology for the frustrations that you have encountered with this bookingI understand your request for a refund since your flight was delayed and the new schedule did not work for youWe have contacted [redacted] Airlines on your behalf, and they confirmed that they will go ahead and refund your ticketPlease be advised that it may take a couple of weeks for this refund to be processed to your account Our records indicate that the [redacted] agreed to make an exception and allowed the cancellation of your room; however, they charged a one-night penaltyA refund of the two remaining nights for $was processed on July 29, Since you are a valued customer of priceline, we have decided to cover the one-night penalty of $This refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Thanks for choosing us, and we look forward to serving your future travel needsPlease feel free to reply to this email if you have any questions Sincerely, [redacted] Executive Offices

We have responded to the customerPlease see the recap of the resolution below [redacted] We acknowledge receipt of the complaint initiated by the above-mentioned clientIt is our goal to constantly provide superior service and customer feedback is very important to usThe booking was created by [redacted] on November [redacted] ***sInstantly confirmed under Booking ID [redacted] Period of Stay (POS) November 17th -18th, Total amount charged: USD 71.94Upon investigation, it was brought to our attention by Ms [redacted] that she had been charged at the hotel upon arrival [redacted] also complained about hotel condition and demanded a full refundFurthermore, [redacted] advised us she spoke to the hotel Manager and he allowed a full refundHowever, we failed to get confirmation from the Manager during 22-November (GMT +7)We have managed to confirm that a full refund is allowed for the booking on 29th November (GMT +7) and [redacted] has proceeded a full refund to [redacted] In conclusion, the full refund of USD and USD deposit have been provided to the customerWe have also taken the liberty to provide our final correspondence to [redacted] directly as well for clarification of this matter

I understand that you are not satisfied with the resolution we have providedWe thoroughly reviewed your reservation to make sure we have not overlooked anything that will provide a different resolutionYour reservation is restricted and we are unable to offer any refundWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, Executive Offices

Complaint: [redacted] I am rejecting this response because: when the said page appeared on the computer , it only shows the portion where the initials are to be typed in (as if it is the same page where I entered $per day)Priceline knows exactly what kind of deceitful business practices they are participating inI have no reason to lie about thisAs the company can see, I've used priceline for hotels and cars for years and have never had this happen beforeThis will be my last time using them or recommending them to any friends or family membersI will also be telling everyone I know not to use Priceline for any travel needsI am absolutely disgusted and will be going on every blog I can get my hands on to warn people of these practices! [redacted]

Complaint: [redacted] I am rejecting this response because:No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above.*Prices are in US dollars.Important InformationAll rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed-------------my responseThere is a total cost and as it states in THEIR policy no extra charge all u have to do is request it through the hotelWell there is an extra charge so now that does not make it with bid your own price Sincerely, [redacted]

Dear [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] Philadelphia-bucks County booked under Trip Number [redacted] As we understand, you would like to receive a refund for your reservation due to the issues you had at the hotel during your stayI apologize for any inconvenience this may have caused I contacted the [redacted] Hotel Philadelphia-bucks County and they agreed to refund your reservationI processed a full refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We forwarded your concern to the appropriate people at the hotel to take note of your issue Rest assured that everything will be noted and your feedback will be passed on for documentation and reference We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Paid priceline.com for nights of accommodations in [redacted] at the [redacted] The hotel denies this reservation, and I did not get the nights contract between me and PricelinePriceline has promised me multiple times a refund that I never receivedReservation code was [redacted] Full Refund for Charges by priceline.com plus reasonable compensation for time wasted, broken promises, and poor service Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This does not address the issueI would like to conference with Revdex.com and priceline.com to fully explain the situation Sincerely, [redacted]

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to claim for our Best Price GuaranteeIn order to be eligible for a refund of the difference, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policy We understand that you found a lower rate from our Express Deals reservationHowever, for this type of reservation, the hotel name will be revealed after purchaseWe do provide examples of similar hotels in the area but it may or may not be the Express Deal hotelShould you find a lower rate for your reservation for the same hotel, cheand check-out dates, number of rooms, room type including bedding and view selection, contact us and tell us where you saw the lower priceWith Express Deals? or Name Your Own Price? you have up until midnight the day before you travel to contact us to claim for our Best Price Guarantee In addition, we sent you an email with the details of our Best Price Guarantee policy for reference We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices