Stahl Construction Company

Please see the reply below we sent to our customer Thanks [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Hotel Indigo Gold Coast for Trip Number [redacted] I am writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that you have issues with this hotel reservationOur records show that you first requested a Star Hotel in McCormick Place - South Loop - Soldier Field Area for $a night, Trip Number [redacted] The request was rejected because none of our star hotel partners in this area accepted the offer price of $a nightWhen you resubmitted your request, it was for a star hotel in the following areas for $a night: [redacted] ***e - [redacted] *** The hotel you received is located on the Magnificent Mile -Gold Coast area, which is one of the areas you selectedPlease note that the rate you purchased is non-changeable, non-cancelable and non-refundableIt is not possible to select the exact location of the hotel within the AreaThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms In addition, we have contacted the Hotel Indigo Gold Coast to request an exception to cancel this reservation without penalty on your behalf, but the verified that the reservation is truly restrictedTherefore, we are unable to change, cancel or process a refund for this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me I am going to accept the $but I was promised by the priceline agent to take a cab back to the airport rental counter which she said they would pay also .I have never in all my time ever gotten a receipt nor did I think of it since I was paying cash AS IS A STANDARD PRACTICE and they know damn well I took a cab back and forth to the airport I am disappointed and just want my money and end my total relationship with priceline never again my address is [redacted] Please have me removed from any and all solicitation going forward from there company Sincerely, [redacted]

Hello, Thank you for your assistance in this case, it has been resolved with the manager at [redacted] rental

Hi Please see the response we have sent to our customerThanksDear Ms [redacted] , Thank you for taking the time to read this emailI am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you are still waiting for your refundI truly apologize for the delayWe have reviewed your case with our Accounting Department and they advised that your check was sent out on October 28, You should have it within to business days from the above-mentioned dateThank you for your patience while we resolved your issue, and I hope you find this information helpfulSincerely, Christine M [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situation, and no further refund is due Sincerely, ND [redacted] priceline.com

Our record indicates that this matter has been addressed with the consumer Sincerely, N D [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because:On their website, they say they match 100% guarantee They took my money for services, therefore, their guarantee should stand Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about requesting a refund for the airline's baggage feesMost airlines charge extra fees for checked baggage and some charge for carbaggageWe indicated prior booking that that Spirit Airlines charges an additional fee for carand each bag checked These fees are not included in the total trip chargesWe apologize; however, we are unable to refund the airlines' baggage fees We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Dear [redacted] , Thank you for your email, which we have received from the Revdex.com, Incregarding your reservation with [redacted] Rent a Car for Request Number [redacted] We have reviewed our records, which indicate that you have disputed the transaction with your credit card issuing bank on October 27, and November 2, 2014, and then attempted to use the rental carOnce the consumer initiates a credit card dispute with the intent not to pay for an authorized purchase, and the bank withdraws the funds from Priceline outside the terms of this agreement, the reservation is cancelledWe truly wish that we can process a refund; however, your reservation is non-changeable and non-refundableThe reservation remains subject to the policy agreed upon booking and we cannot issue any refund even if the tickets were not usedWe apologize for any inconvenience and hope you find this information helpful We apologize for any inconvenience and hope you find this information helpful Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Oct 17:34:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $ Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50, Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10, Travel Accident Protection 24/ Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Wednesday, April 1, Flight 3h 39m, mi From [redacted] Departs: 1:AM To [redacted] Arrives: 7:AM AircraftAirbus A(Jet) Economy/Coach Class Flight 3h 33m, mi From [redacted] Departs: 9:AM ToLuis [redacted] Arrives: 1:PM AircraftAirbus A(Jet) Economy/Coach Class Returning Flight Information - Wednesday, April 8, Flight 3h 45m, mi From [redacted] Departs: 2:PM To [redacted] Arrives: 6:PM AircraftAirbus A330-(Jet) Economy/Coach Class Flight 4h 35m, mi From [redacted] Departs: 7:PM To [redacted] Arrives: 9:PM AircraftAirbus A(Jet) Economy/Coach Class Passenger and Ticket Information [redacted] Despain BarsickowSeat Preference (Change Seat) Flight ***: [redacted] Flight ***: [redacted] Flight ***: [redacted] Flight ***: [redacted] Ticket Type:Electronic [redacted] BarsickowSeat [redacted] Ticket Type:Electronic Rental Car Details Minivan [redacted] or similar Location: [redacted] ***) Pick-Up: Wed, April 1, 2015, 2:PM Drop-Off: Wed, April 8, 2015, 2:PM Total Rental Days: days (days) Driver: [redacted] Driver's Age at Pickup: Summary of Charges Airline Ticket Cost: $ per ticket Airline Ticket Taxes & Fees: $ per ticket Airline Ticket Trip Protection: $ per ticket Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Rental Car Cost: $ Rental Car Taxes & Fees: $ Rental Car Travel Insurance: $ Rental Car Subtotal: $ Total Trip Cost: (All prices are in US dollars) $1,414.96This is the BEST PRICE for these flights GUARANTEED! Baggage fees are not included in your trip cost Important Information • Change penalties/restrictions apply to your airline ticketsPlease read the important fare rules and restrictionsThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in • Rental Car availability is not confirmed until full payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket • Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy and the trip protection Description of Coverage [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

From: [redacted] [redacted] Sent: Thursday, June 01, 9:AM To: [redacted] Subject: [SPAM?] [redacted] HI [redacted] Can you close this oneI spoke with the customer via email, we have a ticket open on the Priceline side to resolve this issue

According to the consumer, the $credit card bonus was not applied to the reservation as expected In accordance with the terms and conditions of the credit card offer, the $bonus is provided in a form of a credit in the consumer’s billing statementThe consumer will receive a $credit in the Barclay's statement summaryThe consumer may contact Barclay's Customer Service Team directly at ###-###-#### (###-###-#### outside the U.S.) for any further assistance I hope you find this information helpful and we appreciate the opportunity to caddress this matter Sincerely, N D’ [redacted] Executive Offices

We received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe contacted [redacted] on behalf of the consumer, and according to the [redacted] representative, the driver did not return to the counter to request assistance with the rental vehicle AC systemThis matter concerns claims that can only be validated and addressed by the [redacted] CorporationWe are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the [redacted] Corporation directly at the following contact for any further assistance concerning this matter [redacted] Corporation Contact [redacted] Corporation for assistance Phone number: [redacted] Corporation confirmation number: [redacted] I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] ***o under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding the $per room hotel credits that were not honored at the hotel As we have previously discussed, we are considering to reimburse your food and beverage purchase at the hotel for a total of up to $We have received and reviewed your receipts and determined that only $was charged for food and beverageThe remaining $is for resort feesHowever, we are considering to reimburse the total hotel charges of $as goodwill gestureThe refund request has been submitted to our management team for review, and once approved, the check will be mailed to the below billing address provided during booking Please note that this process may take a few takes to be completed and you will be notified through email once processed I hope you have a wonderful day Sincerely, [redacted] Executive Offices

Dear Mr [redacted] Thank you for taking the time to contact us We are writing to let you know that we received your Revdex.com concern in our Executive Office We apologize for the difficulty you encountered We understand your attempt to book a hotel reservation on August 15, was rejected; however, an authorization was placed and was not released back to your accountIn order to process your request, we authorize your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedDepending on your bank, and in most cases, authorizations are removed within three to at most seven daysTo review your issue further, kindly send us a copy of your credit card statement showing the authorizationYou may send it as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than megabytesAlso, you may send it to fax number [redacted] We hope to hear from you soon Sincerely, [redacted] Executive Offices

Revdex.com: Thank you so much for helping with this I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Mr**, Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent-A-Car for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern that the rental counter was unable to accommodate your reservation when you arrived to pick up your rental carTherefore, you ended up renting a car at their other rental location and paid a higher rate than what you were quoted when you booked the reservation We have researched your issue with our rental partner, and they verified that they quoted you their regular rental rate of USD per day upon pick up at their alternate rental locationHowever, they stated that they have refunded USD to adjust the rate back to the original rate you received during bookingThe final bill came up to USD due to the optional coverages you purchased at the rental counterSince the originally qouted rate was honored and the additional costs you incurred were due to the optional coverages you agreed to purchase at the counter, we are unable to offer any reimbursements We take customer feedback seriously, and be rest assured that we have documented your issue for reference when we evaluate our rental partnersWe appreciate that you have taken the time to inform us about your experience I hope you found my email helpful! Sincerely, [redacted] Executive Offices

HiPlease see the message below that we sent to our customerThanks [redacted] We are contacting you today regarding your [redacted] ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your return flight was canceled and the airline changed your flight schedule.We apologize for any inconvenience this have causedWe checked our records and verified that your ticket has been exchanged with the airline and the return is now confirmed for April 22, Please be advised that the airline has already taken control of the reservation and future follow ups must be done through themAlso, please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary We apologize for any inconvenience ad thank you for giving us the opportunity to assist youSincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a refund because the hotel charged your personal card for your prepaid priceline reservation We have contacted the [redacted] and confirmed you were charged in errorThe hotel has agreed to process a refund to your credit card for $We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur againWe apologize for any inconvenience this has caused, and we would like to issue a partial refund of $as a gesture of goodwill This refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: This is absurd, I could not sleep for two nights at all I have videos of the dripping Tap Sincerely, [redacted]