Stamford Subaru

Complaint: [redacted] I am rejecting this response because:The offer made by [redacted] Subaru still leaves us with no car that can be towed, (the sole reason for the purchase) and debt of over $10,which includes our trade in, tow kits, finance charges,etc.We did nothing wrong but believe the sales people at [redacted] , who confirmed the Forester could be towed all downWe Should not have to carry any debt because their information was wrong[redacted] Subaru made a mistake and they need to take the full responsibility of their error Sincerely, [redacted]

Hello, I am sorry for the delay in processing the refund of GAP insuranceI have looked into the matter and there is a refund of $due to [redacted] The check is being cut todayEverything [redacted] had mentioned is true regarding the untimeliness of this all as well as vacations and a very busy time of yearFor the delay, we truly apologize but hope [redacted] can understandAs I said, this check will go out todayIf you do not receive in a weeks time, feel free to call me directly All the best, [redacted] Subaru Stamford

Customer is a disgruntled former employeeHe has problems with many members of our staff and makes our employees feel uncomfortableWe are working with Subaru corporate for him to get serviced at another local Subaru dealer and the Service Manager, [redacted] is happy to manage the situation and in between with Us, the Subaru dealer of his choosing and his aftermarket warranty companyBeyond that, we would like if he would not enter the premises of our dealership againIn our nine year history, I have never banned a customer, but this man makes multiple employees uncomfortable and we are always trying to create a comfortable environment for our clients and employeesThank you

To whom it may concern: We apologize for any problems you may have had in dealing with our company We are happy to refund your deposit in it's entirety due to the circumstances of the situation In your last email to us, you indicated that [redacted] would be disputing the charge In this case we will simply let them credit your account.In response to the dollar amount taken on deposit: [redacted] had emailed you on July 21st and indicated to you that the minimum amount taken on a credit card is $1, Thanks you for considering us for this transactionAll the best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if it is followed through with.The $charge is still pendingI would request again that Subaru Stamford cancel the charge, keeping with their above response I request that this dispute stays open until the charges are reversed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was never told pending inspectionThe pre owned manager admitted this when he stated that he told the assistant manager to call me right away when he found out he told me it would be 23,periodI worked previously at a Subaru dealership and never took it there for an evaluation so where they got that information from is beyond meI never got it appraised at the current dealership only asked if the original offer was fair and they said yesMy current dealership does not typically deal with off brand vehicles unless they are luxury which a Subaru is notI stated why it took me a few daysI felt wronged and I asked people in the same business and same position if I had a right to speak and was told by numerous people that the move they pulled was a bait and switch and very wrongThe modification of the exhaust is a Subaru part that is in subarus catalogThe tail lights would not cause emissions to fail in [redacted] and as far as in [redacted] I am in familiar so I can not comment on that matterI was told that the difference I had to pay was to put on a new exhaust and certify he vehicleNeither were done the car is being sold with the same exhaust and not certifiedTwice I was lied to about involving moneyOnce on the value they would give me and what my money would be used forI was never offered a ride to pick up the car simply told you can pick up the vehicle if you don't like itI had already returned my plates whether I liked it or not I can not drive a veh with no plates according to law in [redacted] or [redacted] or any other stateThe A+ rating is nice but does not change he fact that in this situation I was wrongedReputation is only as good as your last customer Sincerely, [redacted]

Check has already been sent to [redacted] FinanceSorry for the delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have photographs showing that the car was grossly over filled with oil It does cause damage to the engine and this needs to be addressed In regards to the modifications to the engine, they are purely to make the engine run safer (replaced a few plastic parts with metal versions) which is irrelevant to this situation I am not required to use Subaru branded oil and if the dealership did not feel comfortable using the oil I provided they should not have accepted the job My concern about the tires is that they were fine when I brought them to the dealership and shortly after leaving I found multiple screws driven into the rear tires Given the situation with the oil it seems as though the dealership is trying to discreetly cause damage the car so that over time I will be forced to spend more money in their service department Since bringing this to the manager's attention he has been nothing but belligerent, aggressive, and insulting and refuses to even discuss working this out His response to this complaint is a minor example of how I have been treated Sincerely, [redacted]

All monies were returned to customer as desired

Customer came in with modifications to his car He brought his own oil and we did not overfill it as he said Also, overfilling it would not cause a problem He wants tires and an engine? What is he talking about? The car is fine and he's not welcome back here [redacted]

Revdex.com: The check as finally been received by [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Kevin Corley

Complaint: ***
I am rejecting this response because:
It was a leased car that is now paid off and I would have to pay you 22,to take the vehHow is that a viable option other than taking another loan and getting interest tacked on to the vehI have returned the original platesI was told I can get the vehicle after I had returned my platesHow is taking back a vehicle I can not legally drive a viable option
They said that they certify a vehicle to the customers preference not before but they have many certified cars listed on their website and this one is just pre ownedWhat happened to waiting to the customers preference on those vehiclesI was told one thing then was given an unfeasible option after the fact that most people in my situation would of felt the same wayMy plates are gone how can I possibly take this back and drive it any whereThe pre owned sales manager said that someone misinformed me when I dropped off my car and my mistake was coming in on his day offHow is that my mistakeSounds like they shouldn't be taking cars in on his day off and tell me to return another day or be trained to give the proper informationThis is all really messed up really should get resolved situation.
Sincerely,
*** ***

Hello,
This refund has been delayed from the Warranty company, ***. I have looked into the matter and have confirmation that it is cancelled. 84.25% of the purchase price minus a $cancellation fee is being refunded to the customer. Please keep in mind
that if the car is financed, the lienholder (bank is due the money). In this case, the check will be made directly to ** *** *** Bank. We apologize that Mr *** has felt taken advantage of. This is truly not the case *** has admittedly made the mistake in an email to me today. The credit will be reflected in Mr ***'s account in the near future
Thanks,
*** ***
*** ***
Subaru Stamford

The complainant had every chance to take the vehicle back after we gave him the post inspection priceIn fact, he can still come pick up the car and I will give it to back to him at the same priceIf work has been done to it by now, I will charge that at costAs stated before the parts were not installed properly and that is what the main discrepancy isWe may certify the vehicle still, but we do that based on the buyers preference before delivery not before we put the car on our lot
We are sorry that Christian feels wronged by this but we gave him a very fair deal

Complaint: ***
I am rejecting this response because:It was a leased car that is now paid off and I would have to pay you 22,to take the vehHow is that a viable option other than taking another loan and getting interest tacked on to the vehI have returned the original platesI was told I can get the vehicle after I had returned my platesHow is taking back a vehicle I can not legally drive a viable optionThey said that they certify a vehicle to the customers preference not before but they have many certified cars listed on their website and this one is just pre ownedWhat happened to waiting to the customers preference on those vehiclesI was told one thing then was given an unfeasible option after the fact that most people in my situation would of felt the same wayMy plates are gone how can I possibly take this back and drive it any whereThe pre owned sales manager said that someone misinformed me when I dropped off my car and my mistake was coming in on his day offHow is that my mistakeSounds like they shouldn't be taking cars in on his day off and tell me to return another day or be trained to give the proper information.This is all really messed up really should get resolved situation.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if it is followed through withThe $charge is still pendingI would request again that Subaru Stamford cancel the charge, keeping with their above response. I request that this dispute stays open until the charges are reversed
Sincerely,
*** ***

Hello, This refund has been delayed from the Warranty company, ***. I have looked into the matter and have confirmation that it is cancelled. 84.25% of the purchase price minus a $cancellation fee is being refunded to the customer. Please keep in mind that if the car is
financed, the lienholder (bank is due the money). In this case, the check will be made directly to ** *** *** Bank. We apologize that Mr *** has felt taken advantage of. This is truly not the case *** has admittedly made the mistake in an email to me today. The credit will be reflected in Mr ***'s account in the near future. Thanks, *** ***
*** ***Subaru Stamford

Hi thank you for intervention ,I tell them I will put the claim to Revdex.com ,and money magical way wait for me 3:30pm, just like they promise Saturday Thank you one more time you can close the claim

I spoke to customer and we credited her credit card last week